Jobs at Djinni

We are building one of the most powerful live-streaming platforms, already connecting 400K+ monthly active users through live events, interactive video chats, and real-time community experiences. Our mission is bold: bring joy, fight loneliness, and deliver safe, ad-free entertainment that keeps people coming back. This is a complex, fast-moving space, and we love it that way! So, you will join a passionate, expert team tackling everything from scaling AI-powered recommendations to launching high-impact, data-driven features that boost monetization and engagement. Every idea counts here, and every release reaches a massive global audienceWe are now expanding into Arab countries and Europe, enhancing content quality, and rolling out new features to keep users hooked. We are among the Top 5 streaming products in the US and rank in the Top 10 worldwide. Our next milestone: break into the global Top 5, and we are moving fast to make it happen

About your role: This role is an opportunity to build and scale the entire Partner Growth direction inside a high-load international product where partnerships directly influence acquisition, engagement, and revenue growth. You will own the strategy from the ground up: shaping processes, launching new acquisition initiatives, building relationships with creators and agencies, and creating a strong Partner Growth team around you.

You will work closely with Product, Marketing, Analytics, and Operations to identify growth opportunities, test new approaches, and scale successful initiatives across international markets. We are looking for someone who combines strategic thinking with hands-on execution and feels excited about building new systems in a fast-growing environment where decisions are made quickly and ownership is real.

In this role, you will

• Build and lead the Partner Growth function from scratch, including strategy, processes, team structure, and operational workflows
• Develop scalable growth strategies for partners, creators, and agencies across international markets
• Own partner performance metrics and identify new opportunities to increase engagement, retention, and monetization
• Build lead generation pipelines and scale acquisition channels
• Launch and optimize outbound partnership initiatives and creator acquisition strategies
• Work closely with Product, Analytics, Marketing, and Operations teams to launch growth initiatives and improve partner experience
• Analyze large-scale performance data to uncover growth levers and optimization opportunities
• Drive experimentation culture through A/B testing and data-driven growth decisions
• Hire, mentor, and grow a high-performing Partner Growth team
• Influence product roadmap by bringing partner and market insights directly into product development discussions

It’s all about you

• English B1+
• 3+ years of experience in Growth, Partnerships, or Business Development roles
• Proven track record of building lead generation pipelines and scaling acquisition channels
• Experience with influencer and creator marketing
• Experience with partnerships and outbound acquisition strategies
• Understanding of performance and paid acquisition channels at least on a strategic level
• Strong understanding of funnels, CAC, ROI, and key growth metrics
• Experience running experiments and optimizing acquisition channels based on performance data
• Analytical mindset with confidence working with dashboards, funnel analysis, and data-driven decision making
• Strong communication and stakeholder management skills

• Ability to move fast, prioritize independently, and take ownership in a high-growth environment

   

Would be a plus

• Spanish B2+
• Experience in creator economy, live streaming, social networking, or entertainment products
• Experience in Account Management, Customer Success, or Sales
• Experience working with international markets and cross-functional product teams

What we offer

• Care and support: 
• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Maternity recovery support allowance
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   
• Comfortable working environment:
• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   
• Investment in your future:
• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical interview
• Test task
• Reference check
• Offer

We are building one of the most powerful live-streaming platforms, already connecting 400K+ monthly active users through live events, interactive video chats, and real-time community experiences. Our mission is bold: bring joy, fight loneliness, and deliver safe, ad-free entertainment that keeps people coming back. This is a complex, fast-moving space, and we love it that way! So, you will join a passionate, expert team tackling everything from scaling AI-powered recommendations to launching high-impact, data-driven features that boost monetization and engagement. Every idea counts here, and every release reaches a massive global audienceWe are now expanding into Arab countries and Europe, enhancing content quality, and rolling out new features to keep users hooked. We are among the Top 5 streaming products in the US and rank in the Top 10 worldwide. Our next milestone: break into the global Top 5, and we are moving fast to make it happen
 

About your role: This is your opportunity to take full ownership of marketing strategy, budgets, and growth for a global product that already ranks among the top in its niche. You will lead the charge toward $1.2M monthly marketing spend, driving impact across acquisition, retention, and monetization in Tier-1 markets. This role is for someone who thrives in dynamic environments, builds data-driven strategies, and knows exactly how to turn great creatives and hypotheses into measurable business results

In this role, you will:

• Lead strategic product marketing: develop and execute a comprehensive growth strategy
• Scale the product to a monthly budget of $1,200,000 within defined KPIs
• Build a traffic and product-marketing hypothesis roadmap to improve marketing metrics through continuous experimentation
• Coordinate and manage a cross-functional team (UAM, Creative, ASO, PMM) to achieve KPI
• Establish testing frameworks, scaling rules, and control systems for CPA and ROI
• Lead, hire, and grow your team — hold 1:1s, performance reviews, and expand the department
  
  It’s all about you:
• 5+ years of experience in performance marketing for mobile apps (preferably in video streaming / live / social apps)
• Proven track record of managing $1M+ monthly budgets and leading teams of 5+ people
• Deep understanding of unit economics, cohort analysis, and performance marketing metrics
• Strong knowledge of advertising auctions, attribution models, and MMP tools
• Hands-on experience in traffic acquisition and scaling channels
• Expertise in marketing analytics with BI tools (Tableau, Data Studio, AppsFlyer, Firebase)
• Experience with MarTech solutions and process automation
• Understanding of ASO, SEO, marketing funnels, and influencer collaborations
• Ownership mindset and strategic thinking with a focus on measurable growth outcomes
  
  What we offer:
  Care and support: 
• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
• Comfortable working environment:
• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
• Investment in your future:
• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
  
  Hiring process:
• Intro call
• Technical interview
• Interview with Hiring Team
• Bar-rasing 
• Reference check
• Offer

About the Project:
Our Customer is one of the biggest companies in the home entertainment consumer electronics devices market, striving to provide their clients with high-quality products and services.

Project goals include testing media apps on digital media players and smart TVs, providing testing results to Customers for decision-making, work with requirements.

Job Requirements:
Good knowledge of testing theory (test types, test cases, bug reports, etc.)
Knowledge of operating systems and network protocols, networking testing
Basic knowledge of hardware
Attention to detail, patience, and investigation skills
Good speaking and writing English skills (B1-B2)
Fast learner with strong problem-solving skills

Preferred:
SQL, HTML, and CSS knowledge


Job Responsibilities

Manual testing of media applications on set-top boxes and smart TVs.
Creating bug reports.
Creating and updating test documentation.

 

Softprom is an international Value Added IT Distributor with 25+ years of experience, operating in 20+ countries and partnering with 100+ global IT vendors.

We're looking for an Accountant who enjoys keeping things organized, works accurately with financial documentation, and is comfortable in an international environment.

Responsibilities

Control and maintain accounting documentation

Prepare, process, and maintain accounting documents

Work with contracts and related documentation

Coordinate accounting-related matters via email

Ensure accurate record-keeping and support day-to-day accounting operations

Requirements

2+ years of accounting experience

Strong attention to detail, responsibility, and self-organization

Confident user of MS Office

Experience with Google Workspace (Docs, Sheets, Gmail, Meet)

Experience using ChatGPT or Claude in everyday work

English — Upper-Intermediate (B2+) or higher

German will be an advantage

We offer

Fully remote position

Cooperation via FOP (Private Entrepreneur)

Opportunity to work in an international IT company with European business processes

Friendly team and opportunities for professional growth

If you value accuracy, responsibility, and well-organized processes, we'd love to hear from you!

   We are looking for an experienced IT Help Desk Delivery Manager to lead operations for European clients.

   The role combines service delivery management, operational performance, client communication, and coordination of multicultural support teams across different locations.
 

Key Responsibilities:

• Manage the end-to-end delivery of IT Help Desk services across European markets;
• Coordinate distributed L1/L2 support teams and ensure effective cooperation with L3 and other technical teams;
• Ensure compliance with agreed SLAs, KPIs, quality standards, and contractual commitments;
• Monitor response and resolution time, backlog, first contact resolution, CSAT, productivity, and service availability;
• Act as the main contact and escalation point for clients and internal teams;
• Lead regular operational and business review meetings with clients;
• Work closely with Team Leads, WFM, Quality, Training, Recruitment, HR, and IT teams;
• Support staffing, onboarding, training, and performance management processes;
• Identify operational risks and implement corrective and preventive actions;
• Improve service processes, reporting, workflows, and knowledge management;
• Support the launch and transition of new Help Desk projects, services, and locations;
• Manage project budgets and support the achievement of financial targets.
   

Requirements:

• At least 3 years of experience as a Delivery Manager, Service Delivery Manager, Project or Operations Manager, or in a similar role;
• Experience managing IT Help Desk, Service Desk, technical support, or IT outsourcing operations;
• Experience managing distributed or multicultural teams;
• Experience with ServiceNow, Jira Service Management, Zendesk, Freshservice, or similar platforms;
• Strong client management, communication, and negotiation skills;
• Ability to analyse operational data, identify risks, and drive improvements;
• English at C1 level; additional European languages will be an advantage;

• Strong leadership, ownership, and problem-solving skills.

   

What We Offer:

• A key role in developing international IT Help Desk operations across Europe;
• Cooperation with European clients and multicultural teams;
• Opportunities to launch and scale new services and locations;
• Professional development within an international company;
• Competitive compensation and a performance-based bonus;
• Direct influence on operational processes and service quality.

About the Company

Our client is a developer of scalable fintech and trading platforms, providing enterprise-grade infrastructure to global partners. As part of a major initiative to integrate our platform's trading infrastructure into the applications and internal services of a large bank, we are opening a position for a Senior Full-Stack Engineer (Mobile & Backend focus).

The core challenge of this role is designing and developing fault-tolerant mobile trading modules and ensuring their seamless, high-load integration with both the bank’s and our platform’s server-side architectures.

What You'll Do

• Mobile & Server Integration: Develop and implement cross-platform mobile solutions (React Native) and backend services to embed our trading engine into the banking environment.
• High-Load Mobile Architecture: Ensure minimal interface response times and flawless processing of streaming quotes, charts, and orders via WebSockets on mobile clients.
• Backend Services: Build robust API gateways, data adapters, and integration layers connecting the mobile client with banking services and our core platform.
• Client Collaboration: Participate in technical sessions with the CTO, bank architects, and client engineers to align on security protocols and mobile client requirements.
• Security & Optimization: Ensure the mobile application meets strict banking security standards (encryption, biometrics, secure session management).

AI-Native Approach (Strict Requirement)

Active, practical use of AI is a mandatory baseline requirement. We expect you to treat AI as a fundamental part of your development process:

• Continuous work with cutting-edge tools (Claude, Cursor, Copilot, agentic scripts) to accelerate system design, code generation, refactoring, and automated testing.
• The ability to critically verify AI outputs and leverage them to multiply the delivery speed of complex features.

Who You Are

• Domain Expert: Practical experience in trading, banking products, fintech, or payment solutions (understanding the nuances of transactions, authorization, and financial data).
• High-Load Mobile Experience: Expertise in handling intensive real-time event streams and maintaining strict connection stability on mobile devices.
• Confident Communicator: Comfortable speaking directly at a high technical level with CTOs and enterprise banking leads.
• Fast Learner: Capable of quickly mastering the architectural specifics of our core product with the support of our internal engineering team.

Qualifications

• English: Upper-Intermediate or Fluent (strong verbal and written skills for daily client communication).
• Experience: 5+ years of commercial development experience, balancing mobile and backend responsibilities.
• Mobile Stack: Excellent command of React Native and TypeScript, with a deep understanding of iOS/Android platform specifics, native modules, and mobile rendering optimization.
• Backend Stack: Solid backend development experience (Node.js/TypeScript or similar enterprise stacks), with proven ability to build REST/GraphQL APIs and handle WebSocket communication.
• Infrastructure & Security: Understanding of mobile data protection principles, caching strategies, background task management, and push notifications.

Bonus Points:

• Experience embedding modules (SDKs/white-label solutions) into existing large-scale mobile banking applications.
• Practical familiarity with OAuth2/mTLS authorization protocols within the banking sector.

We Offer

• Flexibility & Hubs: Flexible schedule with hubs in Ukraine and Poland (Wroclaw).
• Health & Wellness: Medical Insurance (Ukraine) and Multisport program (Poland).
• Time Off: Paid vacations, sick leave, and all public holidays.
• Growth: Mentorship programs, access to educational platforms, and English classes (up to 3 times a week).
• Equipment: Modern development hardware provided by the company.
• Support: Tax and accounting support for specialists in Ukraine.
• Culture & Perks: Regular team-building activities, meetups, and a transparent bonus system.

Demix Transport is looking for a responsible and well-organized dispatcher who can efficiently find profitable loads, negotiate with partners, and confidently handle multiple tasks in a fast-paced environment.
 

🔹 What We Offer

• Competitive salary
• Comfortable office in Bucharest
• Supportive team and no micromanagement
• Opportunities for professional and career growth
• Schedule: Monday–Friday 15:00–01:00
   

🔹 Requirements

• At least 1 year of experience as a Dispatcher
  (candidates without experience are also welcome if they are motivated to learn)
• Experience with booking loads and negotiating with clients/partners
• English proficiency at B1 level or higher
• Ability to multitask and prioritize effectively
• Result-oriented mindset, responsibility, and a positive attitude

Demix Transport is looking for a responsible and well-organized dispatcher who can efficiently find profitable loads, negotiate with partners, and confidently handle multiple tasks in a fast-paced environment.
 

🔹 What We Offer

• Competitive salary
• Comfortable office in Limassol
• Supportive team and no micromanagement
• Opportunities for professional and career growth
• Schedule: Monday–Friday 15:00–01:00
   

🔹 Requirements

• At least 1 year of experience as a Dispatcher
  (candidates without experience are also welcome if they are motivated to learn)
• Experience with booking loads and negotiating with clients/partners
• English proficiency at B1 level or higher
• Ability to multitask and prioritize effectively
• Result-oriented mindset, responsibility, and a positive attitude

Requirements:

- html/css, javascript, react, git, intermediate english level

Nice to have:

- redux, typescript, graphql, react hooks, nodejs

Responsibilities:

- Collaboration with designers and product management and other developers

- Development of the new features

- Support and fix the bugs of the existing application

- Cover the features with the tests

- Adhere to code standards and best practices

We offer:

- Remote work

- Flexible working hours and adjustable work/life balance

- Communication with customer and team in English

- Annual performance appraisals

- Projects that use advanced, cutting-edge technologies

It's mandatory to have a beautiful code on GitHub to get to the interview. During the 30 minutes interview there will be: introduction, english check, tech questions and live-coding.

Про компанію AxelsFor startups in Europe and the USA that are
- not satisfied with their developers or find it risky to work with freelancers
- find it difficult and expensive to hire on a local market
- find it challenging to manage their development team

Axels helps to find Ukrainian talent with React / Vue.js / Angular / Node.js focus and organize remote easy-to-manage development process.

Axels differ from others due to
- a friendly team, mentorship
- focus on specific trendy technologies
- approach with following strict development standards
- quick recruitment process.

About the Company

Our client is a financial technology services provider that expands global access to digital assets by building innovative solutions for the trading ecosystem. Their products provide exchanges, liquidity solutions, and enterprise-grade integrations for clients worldwide. We are currently undertaking a massive project to integrate our core trading infrastructure into the ecosystem of a major bank, and we are looking for a highly capable Senior Full-Stack Engineer (Web & Backend) to drive this initiative.

In this role, you will be responsible for the end-to-end development and integration of high-load trading components, working directly with our CTO and the bank’s technical leadership team.

What You'll Do

• Infrastructure Integration: Design and implement secure, scalable integrations bridging our trading engine with the existing architecture of a large institutional bank.
• Full-Stack Development: Build and maintain high-performance server-side services and responsive web interfaces for complex financial operations.
• High-Load Engineering: Optimize services for low latency, multi-threaded data processing, and real-time streaming protocols (WebSockets).
• Technical Communication: Collaborate directly with the bank’s tech leads, architects, and our CTO to align on architectural decisions, APIs, and strict security protocols.
• Engineering Standards: Write clean, reliable, and testable code, conduct rigorous code reviews, and help define architectural best practices.

AI-Native Approach (Strict Requirement)

Fluency in and active application of AI tools is a strict filter for this role. We are looking for an engineer whose daily development cycle is organically intertwined with AI assistants and agentic workflows:

• Regular, hands-on use of modern tools (e.g., Claude Code, Cursor, MCP servers, GitHub Copilot) for code generation, architectural analysis, debugging, and routine automation.
• Proven ability to significantly increase delivery speed and quality using AI tools without sacrificing code reliability or security.

Who You Are

• You have deep domain knowledge in fintech, trading, banking, payment gateways, or exchange platforms.
• You possess a proven track record of building distributed, high-load systems with stringent fault-tolerance and security requirements.
• Strong Communicator: You can confidently defend architectural decisions on a technical level in front of C-level executives and enterprise banking teams.
• Fast Learner: You are ready to dive deep into the architecture and business logic of our existing products, supported by our team's mentorship and onboarding.

Qualifications

• English: Upper-Intermediate or Fluent (confident in leading technical negotiations and writing documentation).
• Experience: 5+ years of commercial development experience as a Full-Stack or Senior Backend Engineer.
• Backend Stack: Deep knowledge of server-side technologies: Node.js/TypeScript, RESTful API design, WebSockets, and message queues.
• Frontend Stack: Strong command of the modern web stack (React.js, TypeScript, state management) for building data-heavy interfaces.
• Data & Infrastructure: Experience with relational databases, complex SQL optimization, CI/CD pipelines, and containerization.

Bonus Points:

• Experience integrating with core banking systems, FIX protocols, or financial institution Open APIs.
• Understanding of market mechanics, liquidity, and order books.

We Offer

• Flexibility & Hubs: Flexible working hours with physical office access in Poland (Wroclaw) and Ukraine.
• Health & Wellness: Medical Insurance in Ukraine and a Multisport program in Poland.
• Time Off: Paid vacation, sick leaves, and all official holidays.
• Growth: Access to educational programs and corporate English classes up to three times a week.
• Equipment: Top-tier hardware and development gear provided.
• Contractor Support: Complete tax and accounting services handled for Ukrainian contractors.
• Culture: Regular team-building, tech events, and an advanced bonus system.

About the role

FlashProxy runs proxy/IP infrastructure at scale. We're hiring one engineer to own the health of that infrastructure day-to-day — watching it, keeping it up, and growing the network side (routing, BGP, IP space).

What you'll do

- Continuously monitor production infrastructure; triage and respond to alerts

- Keep servers healthy — Linux fleet, capacity, updates, troubleshooting

- Manage and grow the network: configure and maintain BGP sessions, routing, prefix/IP management, peering

- Own incident response and participate in on-call

- Improve observability (monitoring/alerting) and automate repetitive ops

Must have

- Solid Linux administration

- Real networking depth: BGP, routing, TCP/IP, DNS

- Monitoring/alerting stacks (Prometheus/Grafana, Zabbix, or similar)

- Scripting (Bash/Python) for automation

- Comfortable owning production and being on-call

- English B2+

Nice to have

- ISP / hosting / CDN / proxy background, Anycast, DDoS mitigation

- Infrastructure-as-code / config management (Ansible/Terraform), cloud (AWS/GCP) alongside bare metal

We're hiring a Junior Full Stack Developer (React + Node.js) to join our team and work on a booking platform for activities — yachts, diving, and tours. You'll contribute to both the frontend and backend of the product, building features that help users discover and book experiences online, while collaborating closely with developers to deliver high-quality solutions on time. 

Requirements: 

• Knowledge of JavaScript, React, Node.js (Nest), TypeScript, HTML5, CSS3 
• Experience with relational and no-sql databases    
• Knowledge of Rest API 
• Experience in Agile environment (Scrum or Kanban). 
• Self-motivated, dedicated, and willing to go the extra mile; 
• English: working proficiency (async team communication) 

Responsibilities: 

• Enhance and develop existing application 
• Improve visual representation of existing web application 
• Communicate with developers, designers and product owners 
• Ensure timely delivery of solutions according to specification and design

Recruitment Process: 

• HR Interview 
• Tech & Final Interviews 
• Job Offer 

We Offer: 

• Innovation Culture: Work in a team that actively experiments with AI and modern development approaches    
• Flexible Work: Remote work or a modern office in Kyiv   
• Generous Time Off: 20 paid vacation days + 15 sick leave days annually   
• Professional Growth: Compensation for courses, certifications, and learning resources   
• Cutting-Edge Tools: Access to premium AI tools (Cursor Pro, Сlaude Code, GitHub Copilot, etc.)

Rezono is a performance marketing agency helping growth-driven advertisers scale through smarter media planning, data-driven acquisition, and full-funnel optimization across leading advertising platforms.

We are looking for a Brand & Marketing Manager to take ownership of Rezono’s marketing, communications, and external presence.

Key Responsibilities

• Own and execute Rezono’s overall marketing and communications strategy.
• Manage Rezono’s presence across social media, including content planning, creation, publishing, and growth.
• Develop and execute marketing campaigns to strengthen Rezono’s brand and market positioning.
• Build and manage Rezono’s presence at industry conferences, events, and networking opportunities.
• Identify and develop strategic collaborations with industry players, influencers, media, and relevant partners.
• Drive PR and media activities, including identifying media opportunities, preparing content, and building relationships with industry publications.
• Develop partnerships and initiatives that increase Rezono’s visibility, credibility, and inbound opportunities.
• Work closely with the CEO and commercial team to align marketing activities with business and growth objectives.
• Track marketing performance and continuously optimize activities based on measurable results.
• Build and maintain a consistent Rezono brand voice and positioning across all external channels.

Requirements

• 3+ years of experience in marketing, communications, PR, or a similar role.
• Experience in performance marketing, affiliate marketing, adtech, or digital advertising is a strong advantage.
• Strong understanding of social media and content marketing.
• Experience working with industry conferences, events, partnerships, and media.
• Excellent written and verbal English.
• Strong communication and relationship-building skills.
• Ability to independently develop and execute marketing initiatives from idea to implementation.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Data-driven mindset with the ability to measure and evaluate marketing performance.
• Proactive, creative, and comfortable working in a fast-paced environment.

What Rezono Offers

• High level of ownership and autonomy.
• Direct collaboration with Rezono’s CEO and leadership team.
• Opportunity to build the marketing function and shape Rezono’s brand from an early stage.
• Exposure to the global performance marketing and advertising ecosystem.
• Remote-first environment with opportunities to attend international industry events.
• Paid sick-leaves 
• Paid vacation 15 days/ year + 5 days OOO 
• Cafeteria model benefits (choose your compensation package based on your preferences) 

Role Overview

We are looking for an ESP Communications Manager to own communication and ticket management with email service providers (ESPs) across a portfolio of 30+ streams in multiple niches.

You will be responsible for managing the full communication cycle with ESP support, compliance, and deliverability teams — from submitting and tracking tickets to resolving issues and coordinating the required actions internally.

This is a high-volume, high-responsibility role where strong written communication, attention to detail, risk awareness, and an understanding of how ESP compliance and support teams operate are essential.

You will work closely with email marketers, project managers, and production teams while reporting directly to the Head of Project. For high-stakes situations, you will be expected to identify risks, propose a communication strategy, and align on the approach before responding.

The role may require flexible working hours, including availability aligned with U.S. time zones when urgent ESP communication is required.

Key Responsibilities

ESP Ticket Management

• Submit, track, and manage support tickets with ESPs on behalf of clients
• Own tickets from initial submission through final resolution and follow-up
• Maintain an organized record of active and resolved tickets across clients and platforms
• Prioritize tickets based on urgency, business impact, and potential account risk
• Ensure no critical issue or follow-up is missed

Strategic ESP Communication

• Write and manage communications with ESP support, compliance, and deliverability teams
• Adapt communication style, tone, and approach depending on the ESP, issue, and client context
• Prepare responses to compliance flags, abuse complaints, account warnings, and suspension notices
• Communicate strategically to support positive outcomes while protecting client accounts
• Understand when to provide additional information, clarify a situation, push back, or adjust the communication approach

Risk Identification & Compliance

• Identify potential deliverability and compliance risks before they escalate
• Assess how current communication or actions may affect future account status
• Flag high-risk situations to the Head of Project and recommend an appropriate communication strategy
• Monitor ESP policy updates, compliance requirements, and deliverability trends relevant to clients
• Ensure communications and actions are aligned with applicable ESP requirements

Internal Coordination

• Work closely with email marketers, project managers, and production managers to collect the information required to resolve ESP issues
• Translate ESP feedback and requirements into clear, actionable tasks for internal teams
• Follow up with internal stakeholders to ensure required changes are implemented
• Communicate ticket status, expected timelines, and outcomes to relevant stakeholders
• Coordinate the full resolution process between internal teams and external ESPs

Requirements

Must Have

• 3+ years of experience working with ESPs, preferably on the ESP side or in support, compliance, deliverability, or communications roles directly interfacing with ESPs
• Deep understanding of ESP compliance processes, abuse prevention, and support workflows 
• Exceptional English level - at least C1 
• Ability to manage communication and priorities across 30+ streams simultaneously
• Strong understanding of how ESP support, compliance, and deliverability teams operate
• Strong risk identification and problem-solving skills
• Excellent attention to detail and ability to manage multiple ongoing tickets without losing track of follow-ups
• Ability to work across multiple niches and client contexts professionally
• Strong organizational and communication skills
• Ability to work independently while knowing when to escalate high-risk situations

Nice to Have

• Direct experience working at an ESP in a support, compliance, or deliverability role
• Familiarity with major ESPs and their support and compliance processes
• Background in email marketing or marketing operations
• Experience working with high-volume email environments

Who We're Looking For

We're looking for someone who:

• Takes ownership and follows issues through to resolution
• Thinks several steps ahead and identifies potential risks before they become problems
• Communicates clearly, strategically, and professionally
• Understands that written communication can directly influence business outcomes
• Can manage a high volume of parallel tasks without losing attention to detail
• Is comfortable making decisions independently while escalating high-risk situations appropriately
• Builds effective relationships with both internal teams and external partners
• Can work across different niches and business contexts professionally
• Thrives in a fast-paced and constantly changing environment
• Is comfortable with flexible working hours when business needs require it

Professional Growth

• International and multicultural environment
• Career development opportunities
• Learning resources and corporate library
• Work alongside a high-performing team
• Access to modern tools and technologies
• Opportunity to develop expertise in email deliverability, ESP compliance, and performance marketing operations

Benefits

• Competitive salary
• 21 paid vacation days
• 14 paid sick leave days
• Team events and activities
• Paid English courses
• Multisport card

Working Environment

• Modern office in Warsaw, Poland
• Remote/hybrid work opportunities
• Complimentary snacks, drinks, and office perks
• Friendly and supportive team
• Fast-paced startup environment with a high level of autonomy and ownership

We look forward to meeting you!

On behalf of our Client, Mobilunity is looking for a Delivery Lead with Business Analyst Experience.

Our client is an international technology company developing a B2B SaaS platform that combines data-driven insights, automation, and AI-powered capabilities to improve business decision-making and operational efficiency.

The Delivery Lead will work closely with the CTO and become the operational owner of product and development delivery. While the CTO focuses on architecture, technical direction, and senior technical decisions, you will translate business and technical priorities into clear requirements, actionable plans, and predictable delivery.

Key Responsibilities:

Delivery Leadership

• Own day-to-day delivery coordination across product, development, and data teams.
• Translate business and technical priorities into clear tasks and requirements.
• Maintain and prioritize the backlog.
• Define scope, requirements, and acceptance criteria.
• Create realistic delivery plans and timelines.
• Track deadlines, dependencies, blockers, and commitments.
• Run planning and status meetings and coordinate key stakeholders.
• Maintain clear delivery status and reporting.
• Identify risks early and ensure timely escalation and resolution.
• Help structure and execute the product roadmap.

Business Analysis

• Work closely with stakeholders to understand and document business needs.
• Translate business requirements into clear functional and technical requirements.
• Document business processes, workflows, integrations, and system dependencies.
• Clarify requirements with the CTO, Product Manager, developers, and data teams.
• Ensure the team understands what is being built, why it is needed, and what the expected outcome is.
• Define clear acceptance criteria and support the team throughout implementation.

Requirements:

• Proven experience as a Delivery Lead, Delivery Manager, Business Analysis / Technical BA,  Technical Project Manager, or similar role.
• Strong Business Analyst experience within software/SaaS development.
• Experience managing delivery for software development teams.
• Strong experience gathering, analysing, and documenting business and technical requirements.
• Experience with backlog management, prioritization, scope definition, and acceptance criteria.
• Ability to understand APIs, integrations, data flows, and system dependencies at a functional level.
• Strong understanding of Agile methodologies, including Scrum and/or Kanban.
• Experience with Jira, Confluence, or comparable tools.
• Strong stakeholder management and communication skills.
• Excellent spoken and written English.

Nice to Have:

• Experience working with AI/LLM-powered products.
• B2B SaaS experience.
• Experience with data-intensive platforms and complex integrations.
• Experience with ERP integrations.
• Experience in procurement, contract management, or similar business domains.
• Experience working directly with CTOs and technical leadership.
• Experience in fast-growing technology companies.