Jobs at Djinni

ATAS is a professional platform for analyzing financial instruments and market data: footprint, DOM, cluster analysis, and order flow. The product is designed for active traders and is used in exchange-traded and cryptocurrency markets.

The commercial model is direct retail sales worldwide. Payments are made by card on a recurring subscription basis, with one-time licenses used less often. Registration is followed by a free trial and then recurring charges. Customers are located in North and Latin America, Europe, and Asia.

Payments are processed through three processors: Adyen, PayPal, and Medoro. Each has its own interface, reporting, and dispute-handling rules.
 

Why this role is needed

The company is growing, and the number of payment disputes is increasing along with turnover. This is expected in itself. But the volume has reached a point where it can no longer be handled on a residual basis.

There is currently no dedicated owner of the process, and the company does not yet have enough in-house experience to build it correctly. Some disputes are contested but not won, and we do not fully understand the reasons for the losses. There is no model that determines when it makes sense to fight a dispute and when it is cheaper to accept it. The processors’ risk tools require further configuration. The task is not limited to responding to disputes — a comprehensive approach is needed.

The role is to turn this into a manageable process: understand the causes, respond to disputes thoroughly and on time, collect evidence, track metrics, and feed information back into the product about what is causing disputes.
 

What you will be doing

• Handle disputes across all three processors. Review incoming cases, decide whether to contest them, prepare responses, and meet deadlines at every stage, including pre-arbitration and arbitration.
• Build the evidence base. Work with platform logs, account history, correspondence, session data, and device data. Understand what persuades an issuing bank and what does not.
• Analyze the causes. Regularly review processor exports and identify patterns by codes, geography, plans, timing, and transaction types.
• Find root causes in the product and eliminate them. A significant share of disputes is caused not by fraud, but by the way the product, billing, and communications are designed. Regularly go through customer journeys, identify problem areas, formulate tasks for development and support, and see them through to implementation.
• Track metrics. Calculate the dispute ratio and fraud metric for each processor, compare them with the thresholds set by payment schemes and the acquirer, and flag in advance when they are approaching those thresholds.
• Interact with processors. Correspond with support teams and account managers at Adyen, PayPal, and Medoro regarding risk-tool settings, available protection mechanisms, and payment-scheme rules.
• Develop protection tools. Evaluate and implement available mechanisms: automated dispute protection and dispute deflection
   

The first three months

The work starts not with responding to disputes, but with understanding where they come from. It makes no sense to analyze a claim without going through the customer journey yourself: you cannot defend something whose mechanics you do not understand.

• The first stage is an audit of the customer journey. Go through every scenario personally: registration, trial activation, plan purchase, renewal, plan change, subscription cancellation, and refund request. Identify points where customer expectations diverge from system behavior. Review checkout copy, notification emails, charge reminders, and the actual deliverability of those emails.
• In parallel, review existing disputes. Study exports from all three processors, compare customer claims with issues found in the customer journey, and separate conflicts caused by the product design from abuse.
• The second stage is legal documentation. Review the License Agreement, Regular Payments Offer, and refund policy for consistency with how the system actually works and for the applicability of their provisions in disputes with EU consumers. Some wording the company relies on in representations may turn out to be inapplicable.
• The third stage is the process itself. Establish dispute-handling procedures: prioritization rules, templates by claim type, deadlines by stage, pre-arbitration control, and monthly metrics reporting. By the end of the period, the process should operate without manual management from leadership.

The result of the first three months should be not only won disputes, but also a list of product changes with an estimate of how much each issue costs the company per year.
 

What we expect

Required:

• At least two years of experience with payment disputes — on the merchant side, at a payment provider, or with a specialized contractor.
• Understanding of Visa and Mastercard dispute rules: reason codes, dispute stages, deadlines, and evidence requirements.
• Ability to work with data: processor exports, pivot tables, and identifying patterns across a body of cases.
• Fluent English, primarily written. Representations to issuing banks, correspondence with processors, and work with payment-scheme rules are conducted only in English, and the quality of wording directly affects the outcome of a dispute.
• Experience with a subscription model. Conflicts around auto-renewals, cancellations, and refunds have their own specifics here, and without this experience it will be difficult to understand our disputes.
• Attention to detail. In this work, a mismatched date in an attachment or a reference to an inapplicable rule can invalidate the entire document.
• Familiarity with EU consumer law as it relates to digital content and distance contracts.
   

Nice to have:

• Experience auditing customer journeys or in product analytics — the ability to go through the buyer journey and identify where it breaks.
• Hands-on experience with Adyen.
• Experience with Verifi, Ethoca, RDR, or comparable dispute-deflection tools.
• Experience working with high-risk or dispute-heavy verticals
   

Terms

• Any work format: remote, hybrid, or office-based in Riga.
• Workload is negotiable — from part-time to full-time, depending on experience and willingness to take on adjacent payment-operations tasks. The workload is higher in the first months due to the audit and process setup.

Management Sciences for Health (MSH) is seeking a Technical Advisor, eHealth for a potential one-year Health System strengthening project in Ukraine, funded by the US Government.

This position is subject to project award and funding. 

The Technical Advisor, eHealth is a hands-on project delivery and technical coordination role supporting Project's portfolio of national digital health and medicines-management initiatives under the supervision of the Senior Technical Advisor, eHealth.

The position independently manages assigned activities across the software development life cycle (SDLC), converts program and Government of Ukraine priorities into clear delivery plans and technical requirements, coordinates multidisciplinary teams and contractors, and ensures that deliverables are complete, accurate, traceable, and ready for acceptance.

MAIN DUTIES AND RESPONSIBILITIES

eHealth Project and Portfolio Delivery

• Independently manage assigned eHealth activities from initiation through implementation and operational handover, maintaining scope, work plans, schedules, milestones, owners, resources, dependencies, risks, issues, decisions, and action logs.
• Coordinate multidisciplinary teams and keep deliverables moving across parallel workstreams; identify slippage or capacity gaps early and agree corrective actions.
• Support pilots, stakeholder readiness, rollout, stabilization, and completion of agreed outcomes.

Requirements, SDLC and Quality Assurance

• Lead or coordinate discovery and requirements definition; prepare or review concepts, MVP scope, business and functional requirements, non-functional requirements, user stories, acceptance criteria, backlogs, and implementation roadmaps.
• Review architecture, integrations and APIs, data flows, UI/UX, security, environments, test documentation, release plans, deployment readiness, and support arrangements.
• Coordinate QA and UAT, maintain traceability from requirement to test and acceptance, and verify resolution of defects and stakeholder comments.

Stakeholder, Vendor and Consultant Coordination

• Coordinate working-level engagement with Government of Ukraine institutions, project teams, implementing partners, vendors, consultants, and technical specialists.
• Prepare and facilitate meetings; document decisions, responsibilities, deadlines, and next steps; follow up consistently and escalate unresolved blockers.
• Support scopes of work, terms of reference, technical evaluation and deliverable acceptance; monitor contractor and consultant performance against scope, quality, and timelines.

Technical Analysis and Solution Support

• Analyse current-state processes and systems, technical options, architecture, data and integration approaches, provider proposals, international practice, costs, dependencies, risks, and sustainability.
• Prepare concise, evidence-based recommendations and implementation scenarios for management and stakeholders.
• Provide technical coordination for prioritized systems such as NMVS, eStock, MedData, national registers, NHSU BI/data products, formulary/pricing tools, and other eHealth solutions.

Planning, Reporting and Knowledge Management

• Contribute to work plans, portfolio status reporting, annual and final reports, technical briefs, presentations, talking points, case studies, and lessons learned.
• Review technical and consultant outputs for clarity, completeness, evidence, source links, annexes, terminology, consistency of figures and dates, outcomes, next steps, and alignment with project objectives.
• Maintain an organized and current record of approved requirements, deliverables, decisions, and implementation evidence.

QUALIFICATIONS

REQUIRED EDUCATION

Required:

• Bachelor's degree in computer science, information systems, software engineering, public health informatics, project management, business analysis, or another relevant field.

Preferred:

• Master's degree or recognized professional certification in project management, product management, business analysis, health informatics, or a related discipline.

REQUIRED EXPERIENCE

Required:

• At least 5 years of progressively responsible experience in IT project management, digital-product delivery, business analysis, or a closely related field, including at least 3 years managing complex software initiatives across the SDLC.
• Demonstrated experience coordinating cross-functional technical teams, external vendors or consultants, and senior stakeholders while managing several parallel priorities.
• Practical experience preparing and reviewing project plans, requirements, technical documentation, test and acceptance materials, status reports, and delivery evidence.

Preferred:

• Experience delivering national-scale, public-sector, eHealth, pharmaceutical, medicines-management, registry, data/BI, or systems-integration projects in Ukraine.
• Experience working with Government of Ukraine institutions, international technical-assistance projects, and donor-funded programs.
• Experience with procurement-related technical documentation, contractor oversight, pilots, production rollouts, and operational handover.

KNOWLEDGE AND SKILLS

• Strong practical understanding of the SDLC: discovery, requirements, solution design, development, quality assurance, user acceptance testing, release, deployment, operations, and change management.
• Strong project-management skills, including work breakdown, scheduling, backlog and priority management, RAID management, resource coordination, change control, progress tracking, and acceptance management.
• Ability to produce and review clear business, functional, non-functional, integration, API, data, security, test, release, and operational requirements at a level sufficient to challenge and guide technical teams.
• Working knowledge of software architecture and delivery concepts, including APIs, databases, data pipelines, authentication and authorization, information security, environments, CI/CD, cloud and containerized infrastructure, and BI/analytics solutions.
• Practical command of Agile, Scrum, Kanban, Waterfall, and hybrid delivery approaches, with the judgment to select the appropriate level of process and documentation.
• Exceptional attention to detail and document quality, including traceability, consistency of dates and figures, evidence and source validation, version control, completeness of annexes and links, and precise terminology.
• Strong analytical and problem-solving skills; ability to identify root causes, compare options, formulate recommendations, and escalate material risks early.
• Strong facilitation, negotiation, and stakeholder-management skills, including the ability to communicate technical matters clearly to non-technical audiences and work constructively in a politically sensitive environment.
• Ability to work autonomously, organize several parallel workstreams, follow through on commitments, and maintain delivery discipline under changing priorities and tight deadlines.
• Advanced user of Microsoft Office and Google Workspace; confident use of project and documentation tools such as Jira, Confluence, or equivalent platforms.
• Fluency in spoken and written Ukrainian and at least upper-intermediate English (B2), including the ability to prepare professional technical documents and presentations in English.

MSH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Position Name: Information Security Analyst
Reports to: Chief Information Security Officer
Location/Type: Remote (UA Candidates only)

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We seek a skilled Information Security Analyst to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be work closely with the Chief Information Security Officer (CISO) and various teams to maintain and improve the security posture of Atlas and its clients. As a new position, this role will evolve, providing opportunities for growth and adaptation.

Responsibilities:

Vulnerability Management:

• Review vulnerability reports.
• Research scalable solutions for vulnerability remediation.
• Collaborate with Support/NOC to ensure remediations have minimal impact on clients and facilitate maintenance windows.
• Work with CS/Engineering to script and automate remediations.
• Track progress in ticketing system, including master tickets for multi-client initiatives and sub tickets for individual clients.
• Address vulnerabilities for clients' third-party vulnerability management, including overlap with Cavelo, and apply remedies to other clients.

Risk Management and Due Diligence:

• Provide accurate and timely responses to Due Diligence Questionnaires (DDQs).
• Review and analyze findings from risk assessments and penetration tests for Atlas and clients.
• Address identified vulnerabilities and recommend remediation strategies.
• Participate in Business Impact Analyses and tabletop exercises to enhance organizational resilience.

Industry Benchmark Alignment and Standards Updating:

• Start measuring alignment with Microsoft benchmarks in Intune and work on increasing the score.
• Address vulnerabilities and issues identified in workstation builds, cloud infrastructure configurations, and security configurations.
• Harden systems to enhance security across workstations, cloud infrastructure, and security configurations.

SOC 2 Maintenance and Additional Security Tasks:

• Perform test restores.
• Conduct reviews of our KnowBe4 phishing tests and training.
• Review SIEM logs.
• Assist in addressing cybersecurity incidents.
• Work with NOC and outsourced SOC on remediation runbooks.
• Perform additional tasks as assigned to support the security team and organization

Requirements:

• Strong understanding of cybersecurity principles and practices.
• Experience with vulnerability management and remediation.
• Familiarity with Microsoft Intune and security benchmarks.
• Excellent analytical and problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Strong communication skills, both written and verbal.
• Strong ability to work independently
• Experience with security tools (SIEM, IDS/IPS, vulnerability scanners)
• Experience with RMM/SOAR and other automation platforms.
• Experience scripting
• Experience writing runbooks.

Desirable Qualities:

• Experience working in an MSP environment (preferred, but not required)
• Relevant certifications (AZ-500, SC-900, SC-300, CompTIA Security+, etc.)

About Farsight Vision

Farsight Vision develops AI-powered geospatial intelligence solutions for defense and security operations. The platform transforms raw aerial and sensor data into real-time 3D environments, actionable analytics, and AI-assisted operational scenarios, enabling enhanced situational awareness, mission planning, and faster decision-making for both human operators and autonomous systems. We operate at the intersection of geospatial data, computer vision, and defense operations – and if that interests you, read on.

We are looking for a Junior Accountant to own personnel records, document management, and primary documentation for our Ukrainian team. You will work alongside the accounting team and be responsible for the day-to-day paperwork that keeps the company legally compliant: personnel files, business trips, primary documents, and archives. In your first months, a significant part of the work will be restoring document archives for previous years. This role suits someone organized and precise who wants to grow – if you lack experience in specific areas such as military registration or business trip processing, we will teach you. You will report to the Financial Controller.

Responsibilities

Primary documentation

•      Collect, verify, and process incoming primary documents (acts, invoices, delivery notes)

•      Enter incoming documents into the accounting system

•      Reconcile document registers

•      Send documents by post

•      Prepare requested documents for external and internal audits

Personnel records

•      Process personnel documents for hiring, transfers, terminations, vacations, and sick leave

•      Prepare applications, orders, and employment contracts

•      Maintain employee personnel files and the staffing schedule

•      Build and maintain the annual vacation schedule

•      Keep employee military registration records in line with Ukrainian law

•      Build and maintain the personnel records archive

Business trips

•      Prepare business trip documentation and calculate per diems and expenses

•      Prepare expense reports and verify the supporting documents submitted with them

Archives

•      Restore archives for previous years: printing, organizing, and binding documents

Requirements

•      1+ year of experience in personnel records, document management, or accounting

•      Working knowledge of the Labor Code of Ukraine

•      Confident PC user

•      Confident with Excel, Google Sheets, BAS, M.E.Doc, and Vchasno

•      Attention to detail and a structured approach to documentation

•      Willingness to learn and grow

Nice to have

•      English language skills (B1)

•      Experience with other accounting systems

Security Eligibility

Our platform is actively used by the Armed Forces in live operations. As an Estonian-Ukrainian defense technology company handling sensitive operational data, we have a responsibility – legal, ethical, and practical – to ensure the integrity of everyone on our team.

All candidates must be able to confirm the following:

•  Neither you nor your close relatives (parents, spouse, siblings, children) reside in Russia, Belarus, or temporarily occupied Ukrainian territories.

• You have no regular personal, financial, business, or professional contact with individuals in those territories.

•  You consent to a deeper security verification if the process advances to later stages.

If any of the above criteria are not met, please do not proceed with your application.

Why Farsight Vision

We are a startup operating under real-world conditions – our product is in active deployment, and the pace reflects that. Behind every system is a team making sure the company stays compliant, audit-ready, and able to keep working for the Defense Forces. This role is that foundation, and it rewards people who take ownership of the details rather than wait for someone to check them.

•      Official employment

•      Salary: UAH equivalent of 550 EUR

•      Schedule: Monday to Friday, 40-hour week

•      Location: Lviv, office

•      Training and support from experienced colleagues from day one

•      Professional growth in personnel records and accounting within a fast-scaling company

Application Process

1.     Apply with your CV and a brief cover letter explaining your interest and relevant experience

2.     Interview with the Recruiter and CFO

Improvs — a software development company creating web, mobile, and AI products.

The internet is crowded. We build what stands out and holds up.

We work with startups, founders, and growing businesses to turn ideas into valuable products.

The Role

We’re looking for a Business Development Manager to grow our U.S. client base and generate new business.

You’ll find opportunities, build a qualified pipeline, and take deals from the first conversation to closing.

Responsibilities

• Identify and develop new B2B opportunities in the U.S. market.
• Research companies, markets, and industries to find potential clients.
• Build and manage a qualified sales pipeline.
• Lead discovery calls, proposals, negotiations, and deal closing.
• Understand client needs and position the right Improvs solution.
• Develop long-term client relationships and identify opportunities for further growth.
• Explore new markets, niches, and business opportunities.
• Represent Improvs at industry conferences and business events.

Requirements

• 3+ years of experience in B2B Sales or Business Development.
• Experience selling software development or IT services.
• Proven experience working with U.S. clients.
• Proven track record of closing B2B deals and generating new business.
• Experience managing the full sales cycle.
• Strong outbound and prospecting experience.
• Ability to work independently and take ownership of the sales pipeline and results.

Would Be a Plus

• Experience selling custom software development.
• Experience with SaaS, AI, startups, or digital products.
• Experience entering new markets or developing new business directions.
• An established network in the U.S. market.

Who We’re Looking For

Someone who can spot opportunities, understand the business behind them, and turn them into deals.

We value independent thinkers who ask the right questions and take ownership of results.

Success in this role means new clients, a strong pipeline, and revenue growth.

Ready to build what’s next with us?

About us:
 

BetterMe — an all-in-one well-being ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

We are scaling and our specialists are leveling up. Now we're looking for talented DevOps Engineer ready to grow with us.

Your impact:
 

• Manage and optimize cloud infrastructure and resources with attention to cost and resilience.
• Enhance technical monitoring and alerting to ensure the availability and performance of critical services.
• Automate repetitive tasks, reducing the need for manual intervention and optimizing resource utilization.
• Generate ideas to explore new technologies, tools that can enhance the efficiency of team.
• Improve CI/CD practices and secrets management across the company, aligning with security best practices and compliance regulations.
• Participate in on-call rotations (1 week per month). Each shift rewards with either money or an extra day off.
   

About project technologies:
 

• AWS.
• Terraform/Terragrunt as IAC tool.
• Database: AWS RDS Aurora (MySQL, PostgreSQL), AWS Redshift.
• Docker, Kubernetes (AWS EKS), Helm.
• CI/CD: Github Actions with Helm Release.
• Monitoring&Alerting: Prometheus, Grafana, Thanos, OpsGenie, Elastic APM.
• Web applications: NodeJS, React.
• Backend: PHP - Symfony, Yii; Golang.
• User management: Okta SSO.
   

About you:
 

• 2+ years of DevOps experience, including expertise in managing cloud-based infrastructure (AWS or other cloud platforms).
• Hands-on experience with Kubernetes (K8s), Docker, Helm, and similar containerization/orchestration technologies.
• Strong skills in configuring and managing monitoring systems, such as Prometheus and Grafana, managed Elastic APM would be a big plus.
• Proficiency in building and maintaining CI/CD pipelines (e.g., GitHub Actions or similar tools).
• Excellent troubleshooting skills and the ability to resolve complex infrastructure challenges.
• A proactive mindset and a strong business-oriented approach to problem-solving.
• Familiarity with managing large-scale, distributed systems is a plus.
   

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. Choose what works best for you — office, remote, or hybrid.
Wellness in practice. Offline: workouts with professional trainers in our corporate gym, massage, corporate lunches, sports, and team activities — everything you need to recharge and reset together. Online: regular online workouts, partner discounts, and free access to our products.
Health insurance & corporate doctor.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
Support for sports events. We cover entry fees and encourage the team to compete and participate together.
Modern equipment. We provide new hardware and everything you need for productive work.
Legal & finance support. Experienced lawyers and financial specialists are always there to help — from documents to personal consultations.
 

🔹About the project

 Our client is a major media group in Belgium and the Netherlands, reaching millions of users daily through newspapers, magazines, radio, TV, websites, apps, and podcasts. Together, we are developing a digital advertising platform aimed at optimising media campaigns and enhancing user engagement. The product is already live and continues to evolve to meet the fast-changing needs of the industry.
 

🔹Responsibilities

• Design, deploy, and maintain infrastructure and solutions on AWS
• Develop and improve the release process (automation, versioning, rollback strategies, reduced lead time)
• Integrate and maintain CI/CD tools and pipeline
• Apply security best practices across infrastructure, pipelines, and deployments
• Monitor system health, troubleshoot incidents, and contribute to post-incident improvements
• Collaborate with developers, QA, and other teams, and document processes and solutions
   

🔹Requirements

• 3+ years of hands-on DevOps / SRE / infrastructure experience
• AWS: practical experience with core services (EC2, VPC, IAM, S3, RDS, Route 53, CloudWatch), plus ECS/EKS or Lambda
• Infrastructure as Code: Terraform (preferred) or CloudFormation/CDK
• CI/CD: experience building and maintaining pipelines with tools like GitHub Actions or AWS CodePipeline
• Release management: understanding of deployment strategies (blue/green, canary, rolling)
• Containers: Docker and a working knowledge of orchestration (Kubernetes or ECS)
• Scripting: Bash and Python (or another scripting language)
• Linux: administration and troubleshooting skills
• Security practices: least-privilege IAM, secrets management, vulnerability scanning, and secure pipeline configuration
• Experience with Git and version control best practices: branching/versioning strategies, pull/merge request workflows
• Communication: ability to explain technical topics clearly, work in a team, and take ownership of tasks
• Upper-intermediate level of English
   

🔹 Nice to have

• Monitoring and observability tools (Prometheus, Grafana, ELK, Datadog)
• Security tooling in pipelines (SonarQube, Trivy, Snyk, SAST/DAST)
• Experience with cost optimization (FinOps) on AWS
• AWS certification
   

🔹9 reasons to join us:

1. Today we're working with the technology of tomorrow.
2. We don't wait for a change. We are the change.
3. We're experts in creating experts (Levi9 academy, Lead9 program for leaders).
4. No micromanagement. We are free birds with a clear understanding of what the high performance is!
5. Learning in Levi9 never stops (unlimited Udemy for business, meetups, English courses, Professional trainings).
6. Here you can train your body and mind.
7. We've gathered the best locations - comfortable, cozy and pet-friendly offices in Kyiv (5 minutes from Olimpiyska subway station) and Lviv (5 minutes from the Opera Theatre) with regular offline internal events
8. We have master's degree in work-life balance.
9. We are actively supporting Ukraine with constant donations and volunteering

Takopi Georgia is an IT distributor in the Georgian market with over 5 years of successful operation.
The company is part of TAKOPI GROUP — an international group of companies with more than 20 years of business development experience in the markets of Eastern Europe, the Caucasus, and Central Asia.

We specialize in supplying modern IT solutions and partner with vendors including Sophos, MikroTik, Netgear, and Tiandy.
 

Our key areas of activity:
🔹 Cybersecurity.
🔹 Corporate network solutions.
🔹 Unified Communications.
 

About the Role
We are looking for a Team Lead / Head of Sales who can take on sales development, team management, and expansion of the partner network.
The team is already in place and includes sales specialists, product managers, and marketing support.

Key Responsibilities:

• Managing and developing the sales team.
• Achieving and increasing commercial targets and revenue growth.
• Developing the partner network and identifying new business opportunities.
• Building relationships with key clients and partners.
• Participating in negotiations and developing major projects.
• Collaborating with product and marketing teams.
• Developing and optimizing sales processes.

What We Expect:

• Experience in personal B2B sales with a track record of successful deals.
• 1–2+ years of experience managing a sales team (2–3+ managers reporting).
• Experience in IT distribution: telecommunications, systems integration, or IT distribution (we are looking for a candidate with a background specifically in our field).
• Practical experience developing a partner sales channel and working with partners.
• Experience negotiating with key clients and managing complex deals.
• Strong leadership and management skills, with the ability to motivate and develop a team.
• Willingness to combine strategic sales management with active personal involvement in sales.
• Language skills: English, Georgian, and Russian/Ukrainian (for communication with the internal team).
   

The role involves a flexible balance between management responsibilities and personal involvement in sales.
The scope of responsibility and format of engagement are discussed individually depending on the candidate's experience.

We Offer:

• Official employment with full social benefits in accordance with Georgian legislation.
• A comfortable office, 5/2 work schedule.
• A friendly team and a comfortable working atmosphere.
• Interesting challenges and room to bring your own ideas to life.
• Salary is discussed individually.
   

We are looking for a Sports Retention Manager to work with our sports audience in India. This is a full-cycle role — from idea and segmentation to campaign launch in CRM and performance analysis.

What you’ll do

• Develop the sports loyalty program: mechanics, levels, rewards and economics.
• Create and launch gamification in Smartico: missions, tournaments, achievements and leaderboards.
• Plan retention campaigns around the sports calendar: IPL, major tournaments and seasonal events.
• Build campaigns end-to-end: idea → segmentation → Smartico → launch → post-analysis.
• Work with RFM, lifecycle and behavioral segmentation.
• Run A/B tests and work with control groups.
• Analyze retention, uplift, bonus spend and cost per retained player.

Requirements

• 2+ years of experience in CRM / Retention within iGaming.
• Experience specifically in Sports Betting is mandatory.
• Hands-on experience with CRM platforms: Smartico is a strong plus; Optimove, Fast Track and Symplify are also relevant.
• Experience with segmentation, bonus mechanics and gamification.
• Understanding of betting audiences and retention cycles around sporting events.
• Knowledge of cohort analysis, A/B testing, control groups and basic bonus economics.
• Strong autonomy and ability to work without daily management.
• English sufficient for documentation and business communication.

Nice to have: experience with the India GEO and cricket audience, knowledge of IPL, loyalty programs and Responsible Gaming.

We offer

• Fully remote work
• 20 paid working days of annual leave
• Paid sick leave and medical benefits
• Training and professional development programs
• Corporate events and regular team meetups

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.
 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.
 

Now we're looking for a Customer Support Manager to join an iGaming project and provide high-quality support to players across multiple communication channels. We are looking for a responsible, detail-oriented, and customer-focused professional who can handle different types of player requests, resolve issues efficiently, and stay calm and professional even in complex or sensitive situations.
 

📅 Your daily adventures include:

• Handle player inquiries via Live Chat, Helpdesk, email, and other approved communication channels;
• Verify players and review relevant account, transaction, and communication history;
• Categorize and prioritize inquiries according to established procedures;
• Resolve standard player inquiries independently within your area of responsibility;
• Provide accurate information regarding account access, deposits, withdrawals, KYC, bonuses, Free Bets, games, geographical restrictions, and technical issues;
• Perform basic troubleshooting before escalating payment, website, account, or game-related issues;
• Handle standard VIP inquiries and escalate exceptional cases, compensation requests, and high-risk disputes to the VIP team;
• Identify Responsible Gambling concerns, suspicious or unauthorized activity, possible account compromise, and other critical cases;
• Apply account restrictions or other actions when authorized by established procedures;
• Prepare clear and complete escalations with all relevant information, completed checks, and required actions;
• Keep players informed and maintain communication until the case is resolved or taken over by the responsible team;
• Accurately document actions taken and prepare shift handovers for unresolved, high-priority, and critical cases;
• Protect players’ personal, financial, and account information;
• Follow approved procedures and communication templates without providing unconfirmed information or making promises on behalf of other teams;
• Report recurring issues, system errors, and knowledge gaps to the Customer Support Team Lead;
• Participate in training, quality reviews, and coaching sessions.

🧭 What makes you a great match:

• Previous experience in Customer Support, preferably within iGaming, fintech, payments, or another high-volume digital environment;
• English proficiency at B1-B2 level;
• Strong written communication and customer service skills;
• Basic understanding of deposits, withdrawals, KYC, bonuses, account restrictions, and Responsible Gambling;
• Ability to follow procedures, decision trees, and escalation rules;
• Strong attention to detail and ability to handle several conversations simultaneously;
• Ability to remain calm, professional, and solution-oriented when dealing with complaints and sensitive cases;
• High level of responsibility, discipline, and ownership;
• Willingness to work 12-hour day and night shifts, including weekends and public holidays.

💸 Flexible payment options: choose the method that works best for you;
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;

We're looking for a Salesforce specialist with real Consumer Goods Cloud experience. We need someone who knows CG Cloud from practice, not just Trailhead: someone who has configured Retail Execution, worked with the Offline Mobile App, and can combine functional setup with code.
What you'll work on:
configuring and evolving CG Cloud processes: Route Planning, Visit Execution, Perfect Store, Surveys, Order Capture, Promotions
working with the CG Cloud data model
Offline Mobile App configuration: sync rules, offline validation, performance
development with Apex, LWC, Flow
integrations with external systems
What matters to us:
3+ years with Salesforce, including at least 1 year hands-on with Consumer Goods Cloud
experience with Retail Execution and the Offline Mobile App
integrations via APIs, MuleSoft, or event-driven patterns
Upper-Intermediate English or higher
Nice to have:
ERP, TPM/TPO, DMS integrations
photo-based shelf audits, AI image recognition
Consumer Goods Cloud Accredited Professional, Platform Developer I/II certifications
What we offer:
fully remote format
long-term collaboration

We are looking for Mid to Senior Backend Developers with strong C#/.NET and SQL skills to join a delivery team building and evolving business-critical software for the manufacturing industry.

Project
A long-term engagement for a UK-based manufacturing client, focused on production planning and resource management systems.

Responsibilities

• Design, build, and maintain backend services and data-intensive features using C# and .NET
• Write, optimize, and troubleshoot complex SQL queries, stored procedures, and database structures
• Work with Oracle databases where required, including integration and data migration tasks
• Collaborate with product owners, QA, and other developers to translate business requirements into technical solutions
• Maintain high code quality through code reviews, testing, and adherence to best practices
• Contribute to CI/CD pipelines and support stable, reliable releases

Requirements

• 3+ years of commercial experience in backend development (Mid) or 5+ years (Senior)
• Strong hands-on experience with C# and .NET (.NET Core / .NET 6+ or .NET Framework)
• Solid knowledge of SQL, including query optimization and database design
• Experience with Oracle is a plus
• Experience in manufacturing projects is a strong advantage
• Experience with MRP (Manufacturing Resource Planning) systems would be extremely useful
• Familiarity with Git, CI/CD, and Agile methodologies
• Strong problem-solving skills, attention to detail, and a collaborative mindset
• Upper-Intermediate English or higher

What We Offer

• Transparent strategy and thoughtful management that keep everyone aligned
• Space for personal growth and career development without limits
• A culture of continuous learning: internal courses, workshops, and English classes twice a week
• Skill up events where we share experience and stay on top of trends
• Competitive perks: flexible schedule, a strong compensation package, support for professional certifications, and generous vacation policy
• Team spirit that thrives through regular events, gatherings, and celebrations

Responsibilities:

• Install the network and computer system
• Maintain, repair, and upgrade the operating systems, software applications and hardware
• Set up accounts and workstations
• Troubleshoot issues and outages
• Ensure security through access controls and backups
• Responding to queries via chat, e-mail, or phone
• Providing technical assistance for questions and problems
• Monitor the performance of existing computer systems and IT infrastructure

Duties:

• Assisting in the creation and implementation of manuals for various systems, including desktop PCs, servers, network equipment, and software applications
• Maintains and monitors all servers' backups
• Monitors the distribution of client/server software and service packs
• Performs on-site and remote technical support for end users
• Performs basic tasks on VMware vSphere
• Performs basic hardware troubleshooting and replacement on the server system.
• Performs anti-virus and anti-spam management
• Performs Service desk / Helpdesk platform management
• Performs control cloud-based endpoint management solution
• Maintains user accounts, mailing lists
• Monitors network firewall security reports, audit log servers, and security systems.

Qualifications/experience:

• Good English written and verbal skills, at least upper intermediate level (B2)
• 2+ years of experience as a hands-on network/systems administrator
• 2+ years of experience with key Microsoft Enterprise technologies, including Windows System Administration, Active Directory with Group policies, MS DPM, Exchange Server, and IIS
• 2+ years of IP networking experience, including technical knowledge of subjects such as DNS, LDAP, DHCP, routing, switching, and remote access technologies
• Minimum of 2 years of experience with Microsoft, macOS, and Linux administration background.
• Microsoft Exchange Online implementations and management, experience with e-mail processing and filtering, anti-virus/anti-spam
• MS Intune and/or Omnissa Workspace ONE solution
• Knowledge of different ManageEngine applications/services will be a plus.

Working shift:

• From 13:00 till 22:00, Monday — Friday with periodic weekend duties.
• You are required to work from the office two days a week. We do not provide military service deferments.

We are looking for a Senior DevOps Engineer to design, build, and operate scalable, highly available infrastructure on AWS. This role is primarily focused on AWS-native container platforms, while also requiring hands-on Kubernetes experience for hybrid workloads, tooling, and platform support.

Experience Level

• 5+ years of professional experience in DevOps, SRE, or cloud infrastructure roles
• 3+ years of hands-on experience operating production workloads on AWS

What You’ll Do

• Design and manage AWS infrastructure using Terraform
• Build and maintain CI/CD pipelines using Jenkins and GitHub Actions
• Deploy, operate, and scale containerized applications using AWS-native container services, including: 
  • Amazon ECS and ECS on Fargate
  • Amazon ECR
  • Application and Network Load Balancers
• Configure and tune autoscaling, high availability, and fault-tolerant architectures
• Work with Kubernetes environments, including cluster-level operations and local cluster setup for development
• Support and improve local developer build environments
• Ensure production systems are reliable, secure, and observable

What We’re Looking For

• Strong hands-on experience with AWS and Infrastructure as Code (Terraform)
• Production experience running containers on ECS and/or Fargate
• Hands-on experience with Kubernetes, including working with clusters in production or development environments
• Solid understanding of autoscaling, redundancy, and resilient system design
• CI/CD expertise with Jenkins and GitHub Actions
• Strong Linux, networking, and troubleshooting skills

Nice to Have

• Experience operating EKS or hybrid ECS/Kubernetes environments
• GitOps or deployment automation experience
• Familiarity with AWS observability and cost-optimization tooling
• AWS certifications

We are an E-commerce advertiser working across high-volume performance campaigns. We’re looking for an experienced Email Marketing Specialist who knows how to drive performance for fast-growing DTC brands. You’ll own the strategy and execution of high-impact email campaigns—from concept to inbox. You know how to blend creativity with data, and you’re always looking for ways to optimise and improve.
 

You'll collaborate closely with designers, analyse performance metrics, and ensure every email delivers real ROI.
 

What you'll do

• Plan, build, and optimise email campaigns for a variety of DTC brands
• Work closely with designers: write clear briefs, review creatives, and ensure top-quality output
• Develop smart segmentation strategies based on behaviour, customer status, and lifecycle stage
•  Manage technical aspects like IP/domain warm-up, inboxing health, and overall deliverability
•  Set up and run A/B tests, track performance, and report on channel effectiveness and ROI
•  Apply proven best practices and continuously iterate based on what works
   

About you

• 3+ years of experience in email marketing (preferably in the DTC space) or a related role
• Comfortable working with email marketing platforms and analytics tools
• Must have previous experience with Klaviyo
• Experienced in A/B testing with a strong analytical mindset
• Able to interpret data, identify trends, and turn insights into action
• Familiar with technical aspects like deliverability and IP/domain setup
• Exceptionally organised, you can manage multiple projects without missing a beat
•  Data-driven, curious, and always looking to test, learn, and grow

• Conversational in English, 

   

Bonus points if…

• You’re passionate about DTC brands and love diving into what makes their audience tick
• You enjoy crafting high-quality content and messaging that resonates
•  You thrive on creating smart strategies that drive engagement and long-term customer value
• You see every campaign as a chance to learn, improve, and push results further
• You have previous experience with AI tools to automate campaigns