Jobs at Djinni

Job Description

Proven experience as a Data Analyst or Business Analyst, or similar role, with a focus on data products
Solid understanding of data analytics and data engineering concepts
Excellent communication, interpersonal, and presentation skills
Needs strong English language understanding and communication to interface with internal stakeholders
Strong analytical and problem-solving abilities
Knowledge of agile development methodologies (Scrum, Kanban)
Experience with Data Platforms & Data translation requirements for developers

Job Responsibilities

Regular communication with the client and 3rd party managers
Data Collection & Analysis: Gather, clean, and analyze data from various internal and external sources to identify trends, patterns, and insights that can drive business decisions.
Reporting: Prepare detailed reports, dashboards, and visualizations to communicate findings and recommendations to stakeholders.
Business Requirements Gathering: Collaborate with stakeholders across various teams to understand business needs and translate them into clear data and analytical requirements.
Manage the product backlog, ensuring it is clear and transparent to all
Routinely collaborate with teams on issues, the applicability of functions, technology solutions, usability, functionality
Conduct product demonstrations for stakeholders/customers

Department/Project Description

The Client is one of the leaders in medical science for more than 40 years, who committed to solving the challenges that matter most – united by a deep caring for human life. The mission is to advance science for life and transform lives through innovative medical solutions that improve patient lives, create value for end-users, and support the employees and the communities in which the Client operates.

So, choosing a career with our team isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We’re looking for a sharp and driven Middle Graphic Designer (sports) to join our team!

Requirements:

- 3+ years of experience in Photoshop, Figma, Blender (Cinema 4D), familiar with Illustrator;
- Constantly looking for new design solutions, when there is nothing to do improves hard skills;
- Reads articles about new design trends;
- Can talk endlessly about what a complimentary color and a closed composition are;
- Is a pro in working with social networks, knows how to get a lot of reactions to stories even in clothes;
- Likes to analyse work even more than relationships with exes;
- Has a portfolio that makes parents proud;
- Knows how to take initiative. always has suggestions for improving the visuals of friends on social networks;
- Knows what responsibility and self-organization are remembers all the birthdays of aunts and uncles and congratulates them without reminders;
- Knows how to work in a team (and not just work).
 

Responsibilities:

- Creating creative posts for social media;
- Work with 3D graphics and create models in accordance with the brand book;
- Work with large, complex tasks to update the visual communication of the company’s social media;
- Work with large, complex tasks to create an identity for newsworthy events in the world of sports and casinos;
- Development of templates;
- Working with existing templates.

Our benefits to you:
- Modern corporate equipment based on macOS or Windows and additional equipment are provided;
- Paid vacations, sick leave, personal events days, days off;
- Referral program — enjoy cooperation with your colleagues and get the bonus;
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
- Rewards program for mentoring and coaching colleagues;
- In-house Travel Service;
- Multiple internal activities;
- Other benefits could be added based on your location.

We are looking for a Middle Player Support Specialist to join the customer support team of an international iGaming platform. Please note: This role requires proficiency in either English (B2+) or French (B2+). You do not need to be fluent in both languages.

The role is focused on handling standard and non-standard player requests, supporting junior team members during daily operations, ensuring accurate case documentation, and escalating complex cases according to internal procedures.

This position is suitable for a support specialist with solid experience in customer communication, structured support operations, and digital products. The specialist should be able to work independently, maintain high communication standards, and contribute to stable daily support operations.

Key Responsibilities

• Provide professional customer support via live chat, email/tickets, and other approved communication channels.
• Handle standard and non-standard player requests related to:
  • account registration;
  • login and account access;
  • profile and account settings;
  • verification/KYC;
  • deposits and withdrawals;
  • bonuses and promotions;
  • game-related questions;
  • transaction history;
  • basic technical issues;
  • account restrictions and escalations.
• Work with internal tools, back-office systems, CRM/helpdesk platforms, macros, and knowledge base materials.
• Analyze customer cases and collect all required information before escalation.
• Escalate payment, withdrawal, verification, responsible gambling, complaint, security, fraud-related, or technical cases according to internal procedures.
• Support junior agents during shifts by helping with complex questions, unclear cases, and correct escalation logic.
• Ensure accurate case tagging, internal notes, and customer communication history.
• Monitor recurring customer issues and report potential product, payment, technical, or operational problems.
• Assist with improving internal procedures, macros, customer-facing articles, and internal knowledge base materials.
• Maintain high standards of written communication, accuracy, confidentiality, and customer care.
• Follow SLA, quality, escalation, and tone-of-voice requirements.

• Participate in team meetings, case reviews, and operational feedback sessions when required.

   

Requirements

• 3–5 years of experience in customer support within a digital product, online service, fintech, e-commerce, SaaS, gaming, or similar environment.
• Experience handling both standard and non-standard customer cases.
• Understanding of core support operations, including:
  • ticket handling;
  • live chat communication;
  • escalation logic;
  • SLA discipline;
  • internal notes;
  • case tagging;
  • customer communication standards.
• Experience working with CRM, helpdesk, back-office, ticketing, or similar support tools.
• Ability to communicate clearly, professionally, and accurately in written form.
• Ability to handle sensitive or dissatisfied customers in a calm and structured manner.
• Ability to follow internal procedures, approved wording, and escalation rules.
• Strong attention to detail when documenting cases and customer interactions.
• Good problem-solving skills and ability to keep structure in unclear situations.
• Ability to support junior team members during daily operations.

• High level of responsibility, confidentiality, and ownership of assigned tasks.

   

Nice to Have

• Previous experience in iGaming, online casino, sportsbook, betting, fintech, payments, or crypto support.
• Experience working with tools such as Zendesk, Intercom, Freshdesk, LiveChat or similar systems.
• Experience mentoring junior support agents or assisting with onboarding.
• Experience contributing to:
  • SOPs;
  • macros;
  • internal documentation;
  • customer-facing articles;
  • knowledge base materials.
• Basic understanding of responsible gambling, fraud indicators, chargebacks, or payment-risk escalation logic.
• Experience working in high-volume or shift-based support environments.

• Ability to provide useful operational feedback for process, product, and knowledge base improvements.

   

Language Requirements

• English: B2+ required; C1 preferred.
• French: preferred and considered a strong advantage.
• Strong written communication skills are required, as the role involves handling non-standard customer cases, escalations, and detailed explanations.
• Ability to explain payment, verification, bonus, technical, and account-related matters clearly and professionally.
• Ability to adapt communication style depending on customer situation, case sensitivity, and internal escalation requirements.
• Ability to read and work with English-language internal documentation, procedures, tools, and product materials.
• Ukrainian: fluent/native for internal communication.

We are looking for a Junior Player Support Specialist to join the customer support team of an international iGaming platform. We're looking for specialists with either English (B2+) OR French (B2+) language skills. Both languages are NOT required.

The ideal candidate has previous experience in customer support, understands how to communicate with customers in a structured and professional way, and is comfortable working with internal procedures, escalation rules, and support tools.

Experience in iGaming, fintech, payments, crypto, or other high-volume digital services will be considered a strong advantage.

Key Responsibilities

• Provide customer support via live chat, email/tickets, and other approved communication channels.
• Handle standard player requests related to:
  • account registration;
  • login and account access;
  • profile and account settings;
  • verification/KYC;
  • deposits and withdrawals;
  • bonuses and promotions;
  • game-related questions;
  • basic technical issues.
• Use internal tools, back-office systems, macros, and knowledge base materials to resolve customer cases.
• Collect and verify relevant information before escalating complex cases.
• Escalate payment, withdrawal, verification, technical, responsible gambling, complaint, or security-related cases according to internal procedures.
• Maintain accurate case documentation, tagging, and internal notes.
• Follow approved tone of voice, communication standards, and response quality requirements.
• Maintain confidentiality when working with customer data and internal information.
• Report recurring issues, unclear customer flows, and potential product or operational problems to the relevant internal stakeholders.

• Support updates to internal and customer-facing knowledge materials when required.

   

Requirements

• 1–2 years of experience in customer support.
• Experience in iGaming, fintech, crypto, payments, e-commerce, SaaS, or another digital product is an advantage.
• Understanding of standard support processes: ticket handling, escalation, SLA, internal notes, and customer communication standards.
• Ability to communicate clearly, politely, and professionally in written form.
• Ability to work with structured procedures, templates, and internal documentation.
• Strong attention to detail.
• Ability to remain calm and professional in difficult customer situations.
• Readiness to work with repetitive requests and follow strict internal processes.
• Basic understanding of deposits, withdrawals, KYC, bonuses, or online payment flows is an advantage.

• Experience with support tools such as Zendesk, Intercom, Freshdesk, LiveChat or similar systems is an advantage.

   

Language Requirements

• English: B2 or higher — mandatory
• Strong written communication skills are required, as the role is primarily focused on written customer support.
• Ability to communicate clearly, professionally, and accurately with international customers.

• Ukrainian: fluent/native for internal communication.

   

## About Us

Smirnov Labs is a fast-growing engineering company founded by an ex-Googler. We help product teams launch and scale quickly by leveraging modern technology and AI-assisted development.

Our projects are diverse — we partner with clients at the earliest stages and own the technical delivery end-to-end.

We're a small, senior-heavy team where every engineer has real impact. No bureaucracy, no hand-holding — just sharp people shipping fast.

You'll work in our team, on codebases we own, making the technical calls yourself. Your time splits between client products we build end-to-end and our own internal products.

## The Stack

- Backend — TypeScript is our centre of gravity, with Go on the projects that call for it. We choose the framework per engagement rather than forcing a house standard.

- Data — Postgres almost everywhere. Cloud depends on the client (AWS, GCP).

- Frontend — React + TypeScript.

- Infra — Docker and your own deploys. We have no dedicated DevOps team.

- AI — LLM application work is a regular part of our client projects: retrieval pipelines, embeddings, agentic workflows.

## What You'll Do

- Own backend services end-to-end — architecture, implementation, deployment, and what happens when they break.

- Write mostly TypeScript, and Go where the project calls for it. Different engagements make different choices; you'll be comfortable in both.

- Design data models, schemas, and APIs on Postgres — and know when the database should be doing the work.

- Build the React/TypeScript frontend for the features you ship. You take a feature all the way through the UI, not just to the API boundary.

- Ship your own work to production: Docker, CI/CD, environments. There's no DevOps team to hand it to.

- Build LLM-backed features on real client products — retrieval, embeddings, agentic workflows, Claude and similar APIs.

- Make the technical decisions. Pick the framework, shape the architecture, choose the tradeoffs, and defend them in review.

- Move between projects — client products and our own — across different domains and constraints.

- Talk directly to clients and to the founder. No layers in between.

- Use AI-assisted development tools (Claude Code, Cursor, GitHub Copilot) as part of your daily workflow.

## What We're Looking For

- 6+ years building and running production backend systems

- Deep TypeScript on the server, not just in components — you know where the type system earns its keep

- Production Go experience, or enough depth to get there quickly — some of our projects are Go and you'll be expected to work in them

- Strong Postgres: schema design, query performance, migrations

- Solid React and TypeScript on the frontend — enough to build and ship a complete feature without a frontend engineer alongside you

- API design experience (REST, gRPC, or GraphQL) and an opinion on when to reach for which

- Comfortable owning your own deployments — Docker, CI/CD, cloud environments (AWS or GCP)

- A track record of shipping without a detailed spec and without process handed to you

- Comfort working in the US timezone (overlapping working hours required)

- Upper-Intermediate or higher English

- Ability to own and drive features independently with minimal supervision

Nice to have

- Hands-on experience with vector search and embeddings — pgvector, Qdrant, Pinecone, whatever you've used. Side projects and weekend experiments count; commercial experience is not required here.

- Experience building on LLM APIs — RAG, tool use, agents, evals.

- Depth in more than one backend language or ecosystem.

- Early-stage or agency background: greenfield work, shifting requirements, direct client contact.

## What We Offer

- Competitive salary above market average

- Fully remote work

- Flat structure — you talk directly to the founder and to clients, no middle management

- Real technical ownership: you make the architecture decisions on the systems you build

- Diverse and technically challenging projects

- Modern AI-powered development workflow

- Small team culture — your voice matters, your code ships

- Paid vacation and sick leave

- Flexible schedule within the US timezone overlap

- Professional and career growth through real ownership, not courses and certificates

## How to Apply

Send your CV with a brief note about a backend system you're most proud of — what it had to handle, and what you'd build differently now.

Mobilunity is looking for a Field Service Team Lead / Technician for our client from Poland, an international technology company operating across retail, fintech, payment solutions, and IT services.
The company develops and implements technology solutions for the retail sector, integrates IT systems and infrastructure, and provides software development, technical support, and IT outsourcing services.

About the Role

We are looking for a technical professional who can combine hands-on technical expertise with team leadership and coordination.
The role involves field-based work across Kyiv and the Kyiv region, directly at client locations, with a focus on IT and POS infrastructure.

Responsibilities:
 

• Manage and coordinate a small team of technical specialists.
• Plan and coordinate field visits and routes.
• Diagnose, repair, and maintain IT and POS infrastructure at client locations.
• Troubleshoot and resolve hardware, software, and LAN/Wi-Fi issues.
• Work with basic hand and power tools.
• Communicate and coordinate with the Polish headquarters in English or Polish.

Requirements:
 

• Previous experience managing or coordinating a technical team.
• Valid Category B driving license.
• Practical troubleshooting and diagnostic skills across hardware, software, and LAN/Wi-Fi.
• Basic experience working with hand and power tools.
• Willingness to work in the field across Kyiv and the Kyiv region.
• English or Polish sufficient for professional communication with the Polish headquarters.

In return we offer:
 

• The friendliest community of like-minded IT-people
• Open knowledge-sharing environment
• Mobilunity Medical Insurance program designed to attend our teams’ needs
• Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note
• English classes in 1-to-1 & group modes with elements of gamification
• Neverending fun: sports events, tournaments, music band, multiple affinity groups

Come on board, and let’s grow together!

About Us

Altum is a Ukrainian software development company that helps startups and digital agencies across the US and Western Europe build and scale digital products. We work on diverse web projects and value initiative, responsibility, and continuous learning.

About the Role

We are looking for a Junior WordPress Developer with 1+ year of commercial experience to join our remote team.

In this role, you will work on client projects, develop and customize websites, collaborate with project managers, and gain experience with WordPress, Shopify, and Webflow.

Responsibilities

• Develop and customize WordPress websites according to project requirements.
• Work with WordPress themes, plugins, and custom functionality.
• Build and maintain websites using Shopify and Webflow when required.
• Ensure websites are responsive, optimized, and perform well across devices.
• Fix bugs and implement improvements.
• Communicate progress and updates to project managers.

Requirements

• 1+ year of experience with WordPress development.
• Knowledge of HTML, CSS, JavaScript, PHP, and MySQL.
• Understanding of WordPress architecture, themes, and plugins.
• Experience with Shopify (theme customization, basic store setup).
• Experience with Webflow (building and editing websites).
• Ability to work independently and manage tasks remotely.
• English level: A2+.

Nice to Have

• Experience with page builders (Elementor, WPBakery, Gutenberg).
• Understanding of SEO basics.
• Familiarity with Git.
• Experience working with international clients.

Recruitment Process

1. Initial Interview (up to 30 minutes)
2. Technical Interview
3. Interview with CEO
4. Final Decision

Language Requirements

• English — A2 (Elementary) or higher
• Ukrainian — Native

About Us

Altum is a Ukrainian software development company that helps startups and digital agencies across the US and Western Europe build and scale digital products. We work on diverse web projects and value initiative, responsibility, and continuous learning.

About the Role

We are looking for a Junior WordPress Developer with 1+ year of commercial experience to join our remote team.

In this role, you will work on client projects, develop and customize websites, collaborate with project managers, and gain experience with WordPress, Shopify, and Webflow.

Responsibilities

• Develop and customize WordPress websites according to project requirements.
• Work with WordPress themes, plugins, and custom functionality.
• Build and maintain websites using Shopify and Webflow when required.
• Ensure websites are responsive, optimized, and perform well across devices.
• Fix bugs and implement improvements.
• Communicate progress and updates to project managers.

Requirements

• 1+ year of experience with WordPress development.
• Knowledge of HTML, CSS, JavaScript, PHP, and MySQL.
• Understanding of WordPress architecture, themes, and plugins.
• Experience with Shopify (theme customization, basic store setup).
• Experience with Webflow (building and editing websites).
• Ability to work independently and manage tasks remotely.
• English level: A2+.

Nice to Have

• Experience with page builders (Elementor, WPBakery, Gutenberg).
• Understanding of SEO basics.
• Familiarity with Git.
• Experience working with international clients.

Recruitment Process

1. Initial Interview (up to 30 minutes)
2. Technical Interview
3. Interview with CEO
4. Final Decision

Language Requirements

• English — A2 (Elementary) or higher
• Ukrainian — Native

Remote | Full-time 

ELVTR is an online education company offering live courses led by industry experts and senior executives. Our Ukrainian engineering team builds internal systems, AI tools, operational platforms, and product improvements used across the company.

We need a hands-on IT Project Manager who can make technical delivery clear, visible, and dependable. You will work directly with our CTO and coordinate engineers and business stakeholders from the first request through release, rollout, and adoption.

This is not a Product Manager, Scrum-only, Engineering Manager, Head of Delivery, or administrative role. You will own delivery mechanics, but not product priorities, architecture, technical estimates, or people management.

What you will do

• Keep Asana accurate across every initiative and request, including minor tickets.
• Turn discussions into clear owners, milestones, dates, dependencies, decisions, and next steps.
• Clarify requirements and acceptance criteria before engineering commits to work.
• Propose and negotiate delivery plans, then track the plan confirmed by the CTO.
• Coordinate execution, testing, releases, incidents, support, rollout, and adoption follow-through.
• Surface blockers and slippage early, bring options, and escalate material risks through the agreed route.
• Follow up with business stakeholders as firmly as engineers when their decisions block delivery.
• Improve the operating process without adding unnecessary ceremony.
• Interview stakeholders and run light business analysis when a request arrives without clear requirements — you turn ambiguity into a workable spec, not just a ticket.
• Own user acceptance testing before release: confirm the delivered work actually solves the business problem it was meant to solve.

Requirements

• 2-4 years of software Project Management ownership, ideally in outsourcing or IT services.
• Fluent professional Ukrainian and strong Upper-Intermediate English, B2+ minimum; C1 preferred.
• Direct experience with UK, US, Canadian, or European clients and distributed engineering teams is  a plus.
• Experience running 2-4 workstreams or coordinating roughly 5-15 engineers, QA, design, and DevOps specialists.
• End-to-end experience from discovery or intake through production release, plus maintenance, support, or incidents.
• Comfortable interviewing stakeholders and writing requirements yourself when there's no dedicated BA.
• Practical ownership of scope, dates, dependencies, risks, change requests, and stakeholder communication.
• Strong experience with Asana, Jira, Confluence, ClickUp, Monday.com, or a similar tool.
• Enough technical fluency to discuss APIs, environments, QA, regression, deployments, rollbacks, databases, and incidents without pretending to be an engineer.
• Comfort using AI-assisted development tools (Claude Code, Cursor, or similar) to prototype small internal fixes or automations.
• Calm judgment, polite persistence, attention to detail, and comfort influencing without line authority.
• Earlier Business Analysis or QA experience is a strong advantage. 
• A technical degree, coding background, PMP, Scrum certification, or EdTech experience is optional.

Benefits

• Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses.
• Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs.
• Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement.

Why You Should Join ELVTR

• Innovative and Positive Culture: Join a team of passionate individuals who are driven by a common vision.
• Growth Opportunities: At ELVTR, we not only believe in nurturing talent but also in providing abundant opportunities for professional development. In fact, 100% of our senior managers have been promoted to executive roles from within the company.
• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.

About Us

Altum is a Ukrainian software development company that helps startups and digital agencies across the US and Western Europe build and scale digital products. We work on diverse web projects and value initiative, responsibility, and continuous learning.

About the Role

We are looking for a Junior WordPress Developer with 1+ year of commercial experience to join our remote team.

In this role, you will work on client projects, develop and customize websites, collaborate with project managers, and gain experience with WordPress, Shopify, and Webflow.

Responsibilities

• Develop and customize WordPress websites according to project requirements.
• Work with WordPress themes, plugins, and custom functionality.
• Build and maintain websites using Shopify and Webflow when required.
• Ensure websites are responsive, optimized, and perform well across devices.
• Fix bugs and implement improvements.
• Communicate progress and updates to project managers.

Requirements

• 1+ year of experience with WordPress development.
• Knowledge of HTML, CSS, JavaScript, PHP, and MySQL.
• Understanding of WordPress architecture, themes, and plugins.
• Experience with Shopify (theme customization, basic store setup).
• Experience with Webflow (building and editing websites).
• Ability to work independently and manage tasks remotely.
• English level: A2+.

Nice to Have

• Experience with page builders (Elementor, WPBakery, Gutenberg).
• Understanding of SEO basics.
• Familiarity with Git.
• Experience working with international clients.

Recruitment Process

1. Initial Interview (up to 30 minutes)
2. Technical Interview
3. Interview with CEO
4. Final Decision

Language Requirements

• English — A2 (Elementary) or higher
• Ukrainian — Native

AI Product Engineer

The role includes both backend and frontend work, but the main focus is frontend.
 

Stack:
Backend

• Next.js (App Router) / React Server Components
• TypeScript (strict mode)
• tRPC + Zod
• PostgreSQL
• Drizzle ORM
• Auth.js
• Server-Sent Events (realtime)
• S3-compatible object storage

Frontend

• React
• TypeScript
• Tailwind CSS
• TanStack Query

Additional Technologies

• Anthropic API / AI integrations
• Microsoft Graph & Google APIs (mail/calendar)
• Docker
• Fly.io
• GitHub Actions (CI/CD)

Responsibilities:

• Build and maintain multi-tenant backend systems
• Design and enforce secure authorization and permission flows
• Develop typed API procedures and backend business logic
• Work with realtime data and event-driven flows
• Build automation, scheduling, and billing-adjacent systems
• Integrate third-party services and APIs
• Support dashboard and operational frontend features
• Optimize application performance and scalability
• Help build out automated test coverage as the platform matures

Requirements

• Strong TypeScript experience
• Good understanding of Postgres and relational data design
• Experience building backend logic and APIs
• Understanding of authentication, permissions, and security
• Comfortable working across both frontend and backend
• Actively uses AI coding tools (e.g. Claude Code, Cursor, Copilot) as part of daily workflow, and can work efficiently with AI-assisted development without sacrificing code quality

Nice to Have

• Experience with tRPC or similar end-to-end typed API layers
• Realtime systems (SSE, WebSockets)
• AI integrations
• Experience working on early-stage products with fast iteration cycles
• Mobile experience

Why to join?

• Training without prior experience. Learn full cycle sales processes in detail from the idea to closed deals.
• Mentorship of Senior Sales Manager. Collaborate with seniors, gain experience and learn best practices.
• No bureaucracy in initiating ideas. If youre a junior, it doesnt mean your ideas are not valuable. Initiate, test, fail, initiate again, do a better preparation, test and win. Proactivity is always supported.
• Quick career growth. Next opportunity — Sales Development Representative. Prove yourself and gain this position in less than 3 months. We are interested in your professional development.

What you need

• Possess an endless reserve of motivation and a strong desire to be a part of a dynamic and impactful team;
• Proactive approach to implementation of ideas;
• High level of personal responsibility;
• Upper-intermediate English skills for effective communication;
• Prior experience in lead generation or sourcing roles is advantageous.

Responsibilities

• Active leads search based on the identified ICP, both manual and automated;
• Work with automation tools such as Linkedhelper, Apollo, Instantly;
• Develop and implement effective strategies for generating high-quality leads;
• Analyze data to identify trends and opportunities for improvement in lead generation campaigns;
• Reach KPIs daily with no exceptions.

What you get

• Work from anywhere.
• Generous paid vacation, sick leaves and other beneficial perks.
• Salary reviews and career growth based on strong achievements.
• The environment designed for constant support, open communication, engaging challenges, freedom to initiate and the room for career and personal growth.
• Recruitment stages
• 1. Initial Interview — approx. 15 min.
  2. Feedback.
  3. Interview with CEO — up to 30 min.
  4. Final feedback.

Key Responsibilities

• Hardware Setup & Logistics: Mass configuration of Meta Quest headsets (2, 3, 3S, Pro), including creating Meta accounts and installing proprietary apps ("Hawk", "Luminify", and "360 Player").
• L1 Support & Onboarding: Guiding new clients through the onboarding process, assisting with initial setup, receiving incoming requests, and resolving basic user queries.
• CRM Administration: Registering new headsets in the internal system, updating device statuses, and tracking hardware assignments to specific clients or exhibitions.
• Manual & Regression QA: Executing basic test cases before product releases, verifying content performance on devices, and logging test results.

• Event Assistance: Preparing, charging, and packing equipment for exhibitions, as well as assisting during public demo sessions.

   

Required Skills

• Communication & Empathy: Ability to calmly, clearly, and simply explain technical details to B2B clients (specifically in English) and team members.
• Attention to Detail: Meticulous approach to tracking hardware in the CRM and ensuring no mandatory steps are missed during the mass setup of multiple devices.
• Structured Approach: Ability to properly document support tickets and bug reports in Jira (providing clear problem descriptions, steps to reproduce, and logs).
• Independent Troubleshooting: Capability to independently find solutions for common mechanical or system errors before escalating the issue.
   

Required Knowledge

• Meta Quest Ecosystem: Solid understanding of the Meta OS, firmware update processes, controller mechanics, and setup via the mobile app.
• QA Basics: Understanding of software testing workflows and how to correctly report bugs.
• CRM & Task Trackers: Basic experience with, or the ability to quickly learn, internal accounting systems and tools like Jira.
• Technical Literacy: Understanding of basic networking principles (Wi-Fi, hotspots), which is crucial for synchronizing VR hardware and applications.

Come and push your journey to the next level! 

At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming and tech development bold in your approach, and act with integrity, we’d love for you to join our team as a Senior Fullstack Engineer. 
 

A taste of what you’ll do 
The Senior Fullstack Engineer is a technically accomplished and influential contributor within Immense Studio, bringing deep expertise across both backend and frontend disciplines to bear on the platform that underpins our game portfolio. Beyond delivery, this role helps shape how the team builds — contributing to architectural direction, setting quality standards through code review and mentorship, and taking ownership of complex, high-impact features end-to-end. The ideal candidate has a proven track record in fullstack platform development, thrives with autonomy, and is motivated by leaving things meaningfully better than they found them.
 

Engineering and architecture

• Design and deliver robust backend services, frontend UI components, data models, messaging systems, and API specifications across the studio's game platform.
• Take a leading role in architectural discussions and technology research, contributing considered, well-reasoned perspectives that help shape the platform's long-term direction.
• Translate complex functional requirements into precise, elegant technical designs that balance immediate delivery needs with sustainable long-term maintainability.
• Write high-quality, well-documented code with performance, reliability, and testability as non-negotiable standards.

Quality and technical leadership

• Work within and actively champion a test-driven development culture, taking personal accountability for the correctness and resilience of your output.
• Lead thorough peer code reviews that raise engineering standards across the team, providing specific, actionable, and constructive feedback.
• Act as a technical reference point for less experienced engineers, sharing knowledge, supporting problem-solving, and contributing to a culture of continuous learning.
• Proactively identify technical debt, architectural risks, and opportunities to improve platform quality — and drive the work to address them.

Delivery and collaboration

• Manage individual project priorities, deadlines, and deliverables with a high degree of autonomy, taking ownership of outcomes rather than just tasks.
• Work closely with QA analysts, product stakeholders, and fellow engineers to deliver features that fully meet functional, technical, and commercial requirements.
• Contribute to the identification and implementation of process and automation improvements across the development lifecycle.
• Maintain accurate, up-to-date tracking of work, issues, and progress using project management tooling (JIRA or equivalent).

Who and what we are after? 
 

• 4+ years of professional experience as a Fullstack Engineer or in an equivalent senior role, with a demonstrable track record of platform-level delivery.
• Solid backend development experience in Python, or a comparable server-side language, with the ability to design and own services from the ground up.
• Experience working with distributed systems and microservice architectures at scale.
• Ability to work independently with a high degree of autonomy, taking initiative and driving outcomes without close direction.
• Strong written and verbal communication skills in English.
• Exceptional attention to detail and a genuine, deep commitment to software quality.
• Familiarity with DevOps practices and containerisation technologies (Docker, Kubernetes) in cloud-based environments.
• Strong proficiency in JavaScript and TypeScript, with hands-on experience across modern frontend frameworks (Angular, Vue, React, or equivalent) and contemporary build tooling.

Nice to have

• Experience in C# and .NET as an additional backend capability.
• Degree in Computer Science, Information Technology, or a related discipline.
• Experience within an iGaming or online gaming platform environment.
• Background in mentoring or technically leading junior engineers within an agile team setting.

Remuneration:

up to 3050 eur gross per month

Benefits: 

— 25 days paid vacation days 

— paid public holidays in the country of residence 

— Additional marriage leave 

— Additional paternity leave 

— 5 days of paid sick leave 

— 1 volunteer day 

— Professional development support 

— Department team building activities 

— HR support 

At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming and tech development bold in your approach, and act with integrity, we’d love for you to join our team as a RPA & Python Engineer. 
 

A taste of what you’ll do 
We're looking for an experienced RPA Engineer to join our automation team. In this role, you'll design, 
build, and maintain automation solutions using UiPath and Python, working closely with stakeholders 
across Casino, AML, Finance, and Tech. You'll help remove manual bottlenecks, improve operational 
efficiency, and support the wider adoption of automation across the business. 

• Working closely with departments such as Casino, AML, Finance, and Tech to understand automation needs
• Designing, building, and deploying RPA and Python-based automation solutions that reduce manual effort and operational risk
• Maintaining clear technical documentation and handover materials for every solution delivered
• Adapting quickly to shifting priorities across multiple concurrent projects
• Owning end-to-end delivery of RPA solutions, from design through to production deployment
• Presenting technical solutions to non-technical stakeholders in plain, accessible language
• Monitoring and troubleshooting live RPA bots to ensure stable, ongoing operation
• Keeping up to date with developments in automation and AI tooling, and applying them where useful
• Any other task or responsibility that may be related and/or connected to the role of RPA Engineer

Who and what we are after? 
 

• At least 3 years' hands-on experience building RPA solutions with UiPath
• Proven ability to design automation pipelines connecting multiple systems — extracting, processing, and integrating data with existing codebases (Python, Java, PHP)
• Experience deploying and supporting UiPath solutions in a live production environment
• Strong working knowledge of APIs
• Solid QA testing background, automated or manual
• At least 2 years' experience with Python automation, including APIs and Selenium
• Comfortable analysing data with Python (e.g. pandas) — desirable but not essential
• Practical experience using AI APIs (e.g. OpenAI, Claude, Gemini)
• Ability to maintain and update RPA scripts on an ongoing basis
• Experience integrating RPA workflows with Python via APIs
• Working knowledge of C#, Java, or PHP for troubleshooting and bug fixes — nice to have
• Strong problem-solving skills with close attention to detail
• Comfortable working in agile environments, managing multiple concurrent projects
• Strong communication and stakeholder management skills

Nice to have

• UiPath certification
• Bachelor's degree in Computer Science or a related field

Remuneration:

up to 3050 eur gross per month

Benefits: 

— 25 days paid vacation days 

— paid public holidays in the country of residence 

— Additional marriage leave 

— Additional paternity leave 

— 5 days of paid sick leave 

— 1 volunteer day 

— Professional development support 

— Department team building activities 

— HR support