Jobs at Djinni

We are looking for a Junior-Middle Backend Developer to join a fast-growing start-up developing a product for automated lead generation and recruitment outreach.

Responsibilities:

• Day-to-day product implementation.
• Develop integrations with AI (e.g., Perplexity, OpenAI) & 3rd party API (e.g., CRMs).
• Leverage your prompt engineering skills to maximize the outcome.
• Customer discovery. That includes: internal product conversations, as well as joining some customer calls (Maybe not from day one, but definitely later on).

Requirements:

• At least 1 year of experience working in a product company/startup.
• 1-3 years of software development experience.
• Experience with Node.js, TypeScript, JSON, REST API, Git.
• Experience in LLM/RAG, MCP, and AI agent development and prompt engineering.
• Database design and optimization (SQL).
• Development in cloud infrastructure (AWS/GCP/Azure).
• Patterns for asynchronous task processing (RabbitMQ, SQS, or similar).
• Experience with n8n/make will be a great plus.
• Excellent verbal communication skills.
• Excellent English, minimum B2 level.
• Absolutely customer-centric and flexible in a dynamic environment (i.e., fully tolerant of shifting priorities daily).

Job details:

• Full-time.
• Fully remote.
• Long-term.
• B2B contract.
• Start date — ideally ASAP, but negotiable.

What else will you get:

• Learning how a startup grows.
• Direct impact on product and company strategy.
• Deliver value directly to paying B2B clients.
• You will work with the most modern toolset (including Cursor in Agent mode).

The hiring process:

• 30-45 min pre-screen interview with a recruitment manager.
• 30 min call with the client.
• A technical deep-dive interview, most likely with online coding (conducted by the client).

Requirements

• 5+ years of commercial QA experience
• Strong hands-on test automation experience
• Hands-on experience AUTOMATING Windows desktop applications — required
• Experience writing and maintaining automated tests for native Windows / desktop-specific scenarios, not only web applications
• Playwright + TypeScript
• Experience with functional, regression and release testing
• Experience integrating automated tests into CI/CD
• English: Intermediate+
• Ability to independently investigate failures and maintain reliable automation
   

Important: This is not a Web Automation QA position.
We are looking for an engineer who has already worked hands-on with Windows desktop test automation. Experience with Playwright/web automation alone is not sufficient.
 

What you’ll work on

• Functional and automated testing of a Windows desktop application
• Building and maintaining automated regression coverage
• Electron UI automation with Playwright + TypeScript
• Automating Windows-specific scenarios that cannot be covered by Playwright
• Testing installation and application upgrades on Windows 10/11
• Testing integrations, OCR/element detection and desktop-specific flows
• Running automation in Windows CI environments and investigating failed/flaky tests
• Gradually replacing repetitive manual regression with reliable automation
   

Strong advantage

• Windows UI Automation, AutoIt, FlaUI, WinAppDriver, Appium Windows Driver or similar
• C#/.NET testing
• Electron
• Installer / updater automation
• OCR / computer vision testing
• Windows Registry / services / filesystem testing
• GitHub Actions or other Windows-based CI
• Multi-monitor / different resolutions / DPI testing

Flawless Group is an IT company with over 20 years of experience in developing software solutions for businesses. Our team has launched and supported more than 400 projects — from MVPs to high-load platforms used by millions of people.

We work with international clients across FinTech, EdTech, E-commerce, Investment, AI, Blockchain, and other industries.

Our sales team works with an established flow of inbound leads generated by a dedicated marketing team. This allows our Sales Managers to focus on what they do best: understanding clients’ needs, conducting negotiations, presenting the value of our solutions, and successfully closing deals.

We are currently looking for an experienced IT Sales Manager who can manage the full sales cycle — from qualifying an inbound lead to signing a contract and developing a long-term client relationship.
 

Who we are looking for

— Relevant IT sales experience. You have at least 2 years of B2B sales experience in an IT outsourcing, outstaffing, or product company;

— Advanced English. Your English level is Advanced/C1 or higher, allowing you to confidently conduct calls, presentations, and negotiations with international clients;

— Proven sales results. You can share examples of real deals you have closed, explain what you sold, how you handled objections, and what commercial results you achieved;

— A strong understanding of IT sales. You understand the full B2B sales cycle, the software development process, and how to sell complex IT services and solutions;

— Strong negotiation and closing skills. You know how to conduct discovery meetings, identify clients’ actual needs, communicate business value, and move negotiations toward a successful outcome;

— A structured approach. You manage your pipeline systematically, maintain accurate CRM records, follow up consistently, and take responsibility for agreed sales targets;

— Proactivity and a continuous improvement mindset. You do not simply follow an existing process — you identify opportunities to improve proposals, sales materials, communication, and internal workflows;

— Curiosity and willingness to learn. You stay informed about market trends, modern sales approaches, and AI tools that can improve call analysis, proposal preparation, and client communication.
 

Your responsibilities

— Qualify and manage inbound leads generated by our marketing team;

— Conduct discovery calls, presentations, and negotiations with international clients in English;

— Understand clients’ business needs and prepare tailored commercial proposals together with our technical and delivery teams;

— Present the value of Flawless Group’s solutions, handle objections, and lead deals through the entire sales cycle to contract signing;

— Manage the sales pipeline, maintain accurate CRM records, achieve agreed sales targets, and develop long-term client relationships;

— Proactively improve sales processes and materials using modern approaches and AI tools, and be available for occasional international business trips when required.
 

Why join Flawless Group

— An established inbound lead generation process. Our dedicated marketing team attracts potential clients, allowing sales professionals to focus on qualification, negotiations, and closing;

— A strong market offering. You will sell services backed by more than 20 years of experience and over 400 successfully launched and supported projects;

— International clients and complex projects. You will work with businesses from different markets and industries;

— A strong technical and delivery team. You will have expert support when analysing client needs, preparing proposals, and presenting solutions;

— An AI-driven environment. We actively use artificial intelligence across different areas of our work and continuously explore new ways to improve efficiency and results;

— The opportunity to influence sales processes. We value people who bring new ideas, challenge existing approaches, and help the company become stronger;

— Professional and career growth. This role offers the opportunity to take on greater responsibility and potentially grow;

— A fully remote working format;

— Competitive compensation;

— 20 paid working days of annual leave.

Send us your CV and let’s talk.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a Project Coordinator

Requirements

• At least 2 years of experience as a project manager or project coordinator;
• Knowledge of SDLC and project management methodologies;
• Strong knowledge of the basics of operations management;
• Basic understanding of the iGaming domain;
• Proficient user of Atlassian tools (Jira, Confluence);
• Experience in requirements analysis, resource estimation, project planning, risk, and change management;
• Excellent communication skills and ability to resolve conflicts and negotiate;
• Ability to work with large data sets;
• Ability to take responsibility and make quick decisions;
• Ability to work in a multitasking environment.

Will be plus

• Work experience with countries in Central Asia would be an advantage.

Responsibilities

• Oversee the implementation of tasks and delegate responsibilities across the department;
• Assume responsibility for ensuring tasks are completed promptly within the specified domain;
• Evaluate the results of tasks to verify their efficacy;
• Serve as a bridge between various team members;
• Improve procedures to maximize team productivity;
• Foster cooperation and interaction with other teams within the department.

Benefits

🍀 An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more;

🤝Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;

🏖Paid vacations, sick leave, personal event days, days off;

👨‍⚕️Corporate health insurance program for your well-being;

💵Referral program — enjoy cooperation with your colleagues and get a bonus;

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;

💁🏼‍♀️Rewards program for mentoring and coaching colleagues;

✈️In-house Travel Service;

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays;

🎳Company events, team buildings.

About the Role

We are looking for a VIP Player Manager to build and maintain strong relationships with our most valuable players.

In this role, you will be the main point of contact for VIP clients, providing a high level of personalized service and ensuring an exceptional player experience. You will communicate with players via messengers and outbound phone calls, helping to increase loyalty, engagement, and retention.

Work schedule: 2/2 shift.

Key Responsibilities:

• Build and maintain long-term relationships with VIP players.
• Communicate with VIP clients via messengers (Telegram, WhatsApp, live chat).
• Make outbound calls to VIP players to maintain engagement and strengthen relationships.
• Provide high-level personalized support and resolve player requests promptly.
• Assist VIP players with deposits, gameplay, and withdrawals.
• Inform players about exclusive promotions, bonuses, and special offers.
• Work on player retention and reactivation.
• Monitor player activity and identify opportunities to increase engagement.

• Collaborate with VIP, CRM, and Support teams to improve the overall player experience.

   

Requirements:

• English – mandatory (B2 level or higher).
• Experience in iGaming / online casino / betting / VIP support will be a strong advantage.
• Experience working with iGaming platforms such as SOFTSWISS and with CRM platforms such as Customer.io will be a strong advantage.
• Experience in customer service, account management, or VIP client management.
• Strong communication and relationship-building skills.
• Client-oriented mindset and ability to work with high-value players.
• Ability to multitask and work in a fast-paced environment.
• Responsible, proactive, and detail-oriented approach.

We Offer:

• Opportunity to work in an international iGaming project.
• Competitive salary + performance bonuses.
• 2/2 shift schedule.
• Friendly and professional team environment.
• Opportunities for career growth and development.

We are an IT services company based in San Francisco, CA, USA. We build high-performing engineering and data teams to help our clients meet their business needs and solve operational challenges.

We are looking for an experienced Manual QA Engineer for long-term contract work to join one of our product teams.

You will be testing marketing software solutions that help home services businesses manage customers more efficiently and make it easier for homeowners to leave reviews. The role is primarily focused on testing mobile experiences across iOS and Android devices.

This position requires working hours from 3:00 PM to 11:00 PM Kyiv time.

Requirements

• 5+ years of experience in software testing
• Strong experience with manual testing of mobile applications and mobile web
• Experience testing across different devices, screen sizes, browsers, and operating systems
• Strong English communication skills and ability to work with a US-based team
• Strong knowledge of QA methodologies, tools, and processes
• Experience with API testing using Postman, cURL, or similar tools
• Experience with browser Developer Tools
• Experience with Jira or similar project management tools
• Experience creating test cases, checklists, and other QA documentation
• Experience using AI tools such as ChatGPT, Claude, GitHub Copilot, or similar tools in QA workflows
• Strong analytical and problem-solving skills
• Attention to detail and good self-management skills

Responsibilities

• Review and analyze requirements and specifications
• Design and maintain test cases and checklists
• Plan and coordinate testing activities
• Perform functional, exploratory, API, mobile, and regression testing
• Test mobile experiences across different devices and platforms
• Identify, document, and track defects
• Investigate bugs using Developer Tools, API tools, and available logs
• Work closely with developers and product team members
• Identify usability issues, edge cases, and product risks
• Recommend improvements to product quality and user experience

Turnitin is looking for an experienced Senior Software Quality Engineer to join our Integrations team. This role is ideal for a highly skilled quality professional who is passionate about building reliable, scalable, and maintainable test solutions while also bringing strong exploratory and risk-based testing skills to complex product integrations.

In this hands-on senior role, you will help ensure the quality, reliability, and stability of Turnitin’s integrations across learning platforms, third-party platforms, APIs, and customer-facing workflows. You will collaborate closely with engineers, tech leads, product managers, and other stakeholders to define test strategies, improve automated coverage, strengthen automated testing and reporting within CI/CD pipelines, and support confident software releases.

Responsibilities

• Collaborate closely with engineers, tech leads, product managers, and other stakeholders to deliver high-quality products and services.
• Develop and execute comprehensive test strategies, test plans, and test cases for integration features, APIs, UI workflows, and customer-facing journeys.
• Design, develop, and maintain robust automated end-to-end tests within the existing Java/Selenium automation stack, while evaluating and introducing modern automation tools and approaches where appropriate.
• Apply strong programming skills, including object-oriented programming concepts and design patterns, to create maintainable automated test code and contribute to code reviews for automated tests and quality-related changes.
• Perform manual, exploratory, regression, smoke, and risk-based testing across complex product and platform workflows.
• Conduct API and web service testing and integrate automated tests effectively into CI/CD pipelines.
• Investigate automated test failures, flaky tests, production issues, and integration defects, providing clear root-cause analysis and actionable recommendations.
• Generate, maintain, and improve test reports, dashboards, and quality metrics to support engineering and release decision-making.
• Participate in the assessment and adoption of emerging automation tools, including modern browser automation frameworks and AI-assisted engineering tools.
• Review requirements, acceptance criteria, technical designs, and user stories to identify risks and quality gaps early in the development process.
• Mentor and support other quality engineers, sharing knowledge and helping improve automation, testing practices, and overall quality capability within the team.

• Communicate effectively across teams and stakeholders, with strong attention to detail in documentation, investigation notes, and reporting.

   

Requirements

• Strong professional experience in software quality engineering, including automation, manual, exploratory, regression, and risk-based testing.
• Strong programming experience with Java.
• Strong understanding of object-oriented programming concepts, clean code principles, and design patterns as applied to test automation.
• Extensive hands-on experience with UI end-to-end automation, including Selenium WebDriver.
• Strong experience with API and web service testing using tools or libraries such as REST Assured, Postman, curl, or similar.
• Experience designing, developing, maintaining, or significantly contributing to scalable test automation frameworks.
• Experience using AI coding agents or AI-assisted development tools such as Claude Code, GitHub Copilot, Cursor, or similar.
• Experience integrating automated tests into CI/CD pipelines using tools such as GitHub Actions, Jenkins, TeamCity, or similar.
• Experience developing test strategies, test plans, and test cases for complex software systems.
• Strong analytical and troubleshooting skills, with experience analysing automated test results, investigating failures, identifying flaky tests, and improving test reliability.
• Experience testing SaaS products, distributed systems, microservices, integrations, or complex web applications.
• Experience working with logs, monitoring tools, test reports, dashboards, and other diagnostic sources to support investigation and decision-making.
• Experience with test management and reporting tools such as Xray, Allure, TestRail, Jira, or similar.
• Experience with Git-based development workflows, including pull requests, code reviews, branching, and collaboration with engineers.
• Strong written and verbal English communication skills, with the ability to explain quality risks, testing outcomes, and technical findings clearly.
• Ability to work effectively in distributed, cross-functional teams across multiple locations and time zones.

Nice to Have

• Experience with Playwright or other modern browser automation frameworks.
• Experience with native mobile testing, including mobile test automation using Appium.
• Experience testing integrations with Learning Management Systems or other third-party platforms.
• Experience with LTI standards, SSO, REST APIs, event-driven systems, or data synchronization workflows.
• Knowledge of cloud computing platforms such as AWS.

We’re looking for a Product UX/UI Designer to join our team, who’ll directly collaborate with our US and EU customers, helping them launch, scale, and optimize their digital products (SaaS b2b & b2c, web and mobile apps) by solving business and product challenges through designand delivering measurable outcomes. The ideal candidate has a product-focused mindset, strong UI, communication and management skills. We are hiring for a full-time, in-house position, offering long-term collaboration as part of our core design team.

 

Requirements

— 5+ years of experience in Product UX/UI design, proven by portfolio cases, showing 
what was improved and why, the outcome achieved, and your step-by-step process.
— Strong UI skills: crafting interfaces that are clear, consistent, and purposeful,
ensuring ease of use while maintaining visual alignment with the product’s brand
and goals. The reference: dribbble.com/insync_designteam
— Advanced English for direct written and spoken communication 
with customers and their teams.
— Problem-solving mindset, able to define business & user needs, apply UX research 
methods, and deliver impactful design solutions that drive measurable improvements 
in product and business metrics.
— Proven experience independently managing design projects end-to-end,
from client communication and scoping to delivery.
— Strong soft skills, including clear communication, proactive ownership,
and structured, user-focused delivery.

Fintech / Payments | UK & Europe
About the Company
We are an international payments company with more than five years of experience in the UK market, providing
payment solutions for international businesses.
At this stage of our growth, we are looking to welcome a Chief Business Development Officer (CBDO) — a
senior-level payments professional with deep expertise in payments and acquiring, who will become one of the
key drivers of the company’s future growth.
This is not a traditional sales role. The position combines business growth strategy, client and partner
acquisition, product development, and building an effective business function.
Key Responsibilities
• Define and execute the business growth strategy, identifying new markets, merchant segments, verticals,
products, and partnership opportunities.
• Attract new clients and strategic partners, leverage a strong professional network, and convert new
opportunities into tangible payment volumes and revenue.
• Build and develop relationships with key merchants, acquiring banks, PSPs, processors, and other players
across the payments ecosystem.
• Lead key commercial negotiations and drive opportunities from initial engagement through launch and
measurable business results.
• Understand market and merchant needs and work closely with Product and Technology to shape the
product proposition and develop new payment capabilities.
• Drive strategic initiatives cross-functionally with Product, Operations, Technology, Risk, and Compliance.
• Build and develop the business function, including teams, structure, processes, ownership, and
performance accountability.
Must Have
• Senior-level experience in payments, acquiring, PSP, fintech, or EMI, with a strong understanding of
merchant acquiring and the wider payments ecosystem.
• Strong track record in Business Development, strategic partnerships, and market expansion.
• Proven experience in acquiring new clients and partners and launching or scaling new commercial
initiatives.
• Strong understanding of payment products and the ability to connect market needs with product
development and commercial outcomes.
• Experience leading teams and building or scaling business functions, including organisational structure,
processes, ownership, and performance management.
• Ability to combine strategic thinking with hands-on execution and consistently turn initiatives into
measurable results.
• Fluent English.
Nice to Have
• A strong existing network across the payments industry, including merchants, acquiring banks, PSPs, and
other strategic partners.
• Experience working with regulated, complex, or high-risk merchant segments.
• Experience in international and cross-border acquiring.
• P&L ownership or responsibility for the overall financial performance of a business or commercial function.
• Previous experience as a CBDO, CCO, Chief Growth Officer, Managing Director, General Manager, or in
another role with broad business ownership.
• Russian and/or Ukrainian language skills.
Who We Are Looking For
We are looking for more than a strong sales leader. We need someone who can see the business as a whole —
identify where the company should grow next, bring new business opportunities, clients and strategic partners,
understand market and product needs, and build the internal capabilities required to turn those opportunities
into sustainable growth.
As the business continues to grow, the role offers significant potential to expand both its scope of
responsibility and overall impact.

Why this role exists
So far, the founders have handled hiring and HR on top of everything else, and we've reached the point where that no longer works. Our biggest challenge is recruitment: finding exceptional security engineers. We need someone who will own hiring end-to-end and proactively find people others can't. Alongside that, you'll take over core HR processes such as performance reviews, onboarding, and retention, and keep them lightweight and fitted to our size.

What you'll do

Recruitment (about 50–60% of the role at the start)

• Rebuild our hiring process so it focuses on finding talent, not just moving people through stages.
• Own screening and HR interviews so that only strong, well-matched candidates reach the technical team.
• Source proactively: find new channels and communities where security talent lives, and don't wait for applications.
• Run hiring for non-technical roles (sales, marketing, operations) end-to-end.
• Clean up our candidate database and make it a usable talent pool.

People operations and HR

• Run lightweight performance reviews, onboarding, and payroll coordination with our accountants.
• Help us keep key people happy and growing.
• Run the everyday people experience: work anniversaries, holidays, and team events, done with care.

Employer brand

• Help build Iterasec's reputation as a place where strong security engineers want to work, through content, community, events, and university ties.

What we're looking for

• 2–4 years in recruitment, including at least 1.5 years in IT or tech companies.
• A track record of closing hard technical roles (security, DevOps, senior engineers, or other niche profiles) through active sourcing, not only inbound applications.
• Sourcing skills: LinkedIn, professional communities, events, and referrals.
• Ability to assess candidates beyond the CV and spot real talent early.
• Experience setting up at least some HR processes (performance reviews, onboarding, engagement), not only following existing ones.
• Comfort working as a one-person HR function in a small company: you are both the strategist and the executor.
• Fluent in Ukrainian and good English (B1+).

Nice to have

• Experience in cybersecurity, IT services, or other niche technical hiring.
• Employer branding or recruitment marketing experience.

What we offer

• Competitive salary
• Social package (paid vacation and sick days, sports and learning budget, English lessons, medical expenses compensation)
• Real ownership: you shape the function from scratch, with direct access to the CEO.
• Professional, low-bureaucracy culture: a small team of strong specialists, clear internal processes, and quick decisions without layers of approval.
• Meaningful domain: you'll work with some of the best security engineers in Ukraine, in a niche where finding and keeping talent really matters.

We are looking for a Chief BD Manager (miltech) for our client — a leading international company developing defense technology solutions in Ukraine.

The company is scaling production of interceptor drones and UAVs for the defense forces and is now building its commercial function in Ukraine from the ground up.

This is a role for an experienced business development professional ready to own the full cycle of work with military tenders and state procurement — from opportunity identification to contract signing.

In this role, you will be responsible for:

• Leading business development with the Ministry of Defense, military units, and defense procurement bodies.
• Managing the full cycle of military tenders and state procurement — from opportunity identification to contract award.
• Building and maintaining relationships with key decision-makers across the Armed Forces, Brave1, and related defense-tech institutions.
• Developing and executing a go-to-market strategy for the company’s interceptor and UAV product lines.
• Negotiating and closing contracts with military and governmental counterparties in compliance with Ukrainian procurement law.
• Representing the company at industry events, briefings, and negotiations with military and government stakeholders.
• Analyzing the market: procurement pathways, competitor activity, evolving needs of the defense sector.
• Working closely with engineering and production teams to align commercial commitments with delivery capacity.

Qualification criteria:

• Proven experience with military tenders and defense procurement processes in Ukraine.
• 2+ years of experience in business development within the military/defense sector.
• Strong understanding of the Ukrainian defense ecosystem, including the Ministry of Defense, Brave1, and procurement/codification procedures.
• Demonstrated track record of building relationships with military and governmental decision-makers.
• Strong negotiation, presentation, and stakeholder management skills.
• Basic English proficiency.

Nice to Have:

• Prior experience in a UAV, drone, or broader defense-tech company.
• Existing network within military units, Brave1, or defense procurement bodies.
• Experience with international grant programs or partnerships in the defense sector.

Working Conditions:

• Convenient office in the center of Kyiv.
• Direct engagement with the company’s leadership and its defense-tech portfolio.
• Competitive compensation aligned with market rates for this position.
• Opportunity to shape the commercial strategy of a rapidly scaling defense-tech business from an early stage.

Hi! 🙌

We are SAG7 Ventures, a Private Equity Investment Office with a portfolio of around 20 projects in AI, Social Discovery, Traffic, iGaming and FinTech.

We are looking for a Project Manager to join our team. The role focuses on our P2P crypto counterparty business. 🚀

What you will do:

• Coordinate multiple parallel projects and tasks, keeping track of deadlines and next steps.
• Coordinate day-to-day operations of the payment infrastructure and processes with payment providers.
• Reconcile payments and prepare reports on volumes and liquidity.
• Handle first-line communication and maintain relationships with payment providers (EMI/PSP).
• Source and collect proposals from new payment providers, run a first assessment of terms and prepare structured solution options.
• Research new exchanges and currencies, carry out initial due diligence and prepare conclusions.

• Support KYB/AML processes in cooperation with payment providers and crypto exchanges.

   

What we are looking for:

• Experience in the crypto or fintech industry.
• Hands-on experience working with payment providers (EMI/PSP) or crypto exchanges.
• Project management experience and the ability to independently run several tasks and projects at once.
• Understanding of how the P2P crypto business works.
• Understanding of KYB/AML processes.
• Confident use of Excel / Google Sheets.
• Experience with Jira or similar task management tools.
• Basic understanding of crypto regulation and willingness to deepen your expertise on the job.

• English at Upper-Intermediate (B2) level or higher.

   

Nice to have:

• Based in Prague. We prioritize candidates in Prague, but we are open to considering strong candidates from other locations.
• Experience in the P2P segment of crypto exchanges.
• Involvement in a licensing process or in obtaining crypto status in any jurisdiction.
• Experience with LATAM, African or Asian markets.
• Experience with high-risk industries and related compliance processes.

• Experience scaling payment infrastructure to new geographies, exchanges or currencies.

   

What we offer:

• Hybrid work format in Prague.
• Direct work in the crypto/fintech space and the chance to dive deep into international payment processes.
• Career growth and development: we always support our people in reaching their goals.

• 18 working days of annual leave and 5 sick days without a medical certificate.

   

Hiring process: Pre-screen interview → Interview with MD → Interview with CEO → Offer 🚀

If this sounds like you, send us your CV. We'd be glad to talk!

Join One of the Fastest-Growing Online Education Companies in the World

At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.

Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries. To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.

Now we're looking for an experienced Customer Retention Manager to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue. If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.

This is a full-time, remote role with a working schedule of 9:00 AM to 6:00 PM EST.

Why This Role Is Different

At ELVTR, customer relationships don't end after enrollment—they're just beginning. As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.

You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty. Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.

You'll Love This Role If You:

• Enjoy solving complex customer challenges with creative solutions
• Thrive in a fast-paced, KPI-driven environment
• Are an exceptional negotiator who can create win-win outcomes
• Love using data to improve processes and business performance
• Enjoy coaching others and sharing best practices
• Are highly organized and take ownership of your work
• Communicate confidently with customers and cross-functional teams
• Believe outstanding customer experiences drive long-term business success

What You'll Do

• Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience
• Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions
• Recover overdue installment payments by proactively engaging customers and resolving billing-related issues
• Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances
• Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams
• Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes
• Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention
• Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives
• Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards
• Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience
• Identify opportunities to automate retention processes and improve operational efficiency
• Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses

What We're Looking For

• 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role
• Excellent English communication skills, both written and spoken
• Proven experience supporting customers in the US market
• Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue
• Experience managing refund requests, payment recovery, billing issues, and installment collections
• Ability to navigate difficult customer conversations with empathy while protecting company interests
• A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement
• Strong ownership, problem-solving, and decision-making skills
• Excellent organizational skills and attention to detail
• Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams
• Previous leadership, mentoring, or process improvement experience is a strong plus

Nice to Have

• Experience in the online education or EdTech industry
• Experience in high-ticket B2C sales environments
• Previous experience leading or mentoring a retention team
• Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems
• Experience working with subscription or installment payment models
• Knowledge of billing operations, chargebacks, and payment recovery processes
• Experience analyzing customer retention metrics to drive business improvements
• Comfortable working in a fast-paced, performance-driven environment
• Experience collaborating across Sales, Finance, Product, and Customer Success teams
• Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms

What We Offer

• Competitive Compensation:Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally
• Learn and Grow:Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies
• Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team
• Health & Wellbeing:Gym membership reimbursement,Mental health support, Generous paid vacation allowance

Why Join ELVTR?

• Make an Impact:Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.
• Grow Your Career:We're committed to developing our people. As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.
• Join a Winning Team:Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.

Ready to Help Shape the Future of Online Learning?

If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.

Apply today and become part of ELVTR's next chapter of growth.

ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students.

Position Overview:

We are in search of a Sales Representative to join our high-performing sales team. This role focuses on closing deals with warm leads who have pre-booked their call times, rather than cold calls or lead generation. This is a high-ticket sales environment, and your performance will be generously rewarded with performance-based bonuses.

This is a full-time, remote contract position, open to candidates located anywhere in Ukraine.

This job is for you if:

• You're a Closer: You have a knack for sealing deals and thrive in a high-stakes, high-reward environment.
• You Build Relationships: You understand that sales are not just transactions but opportunities to build long-term relationships.
• You're Self-Motivated: You don't need external pressure to meet and exceed your targets—you bring your own drive.
• You're a Team player. You understand that while individual performance is important, teamwork is key to the company's overall success.

Requirements

• Close Sales: Engage with pre-booked warm leads to close high-ticket sales.
• Client Relationship Development: Maintain strong relationships with potential clients by understanding their needs and aligning our offerings accordingly.
• Performance Tracking: Monitor your sales metrics and continuously aim to exceed targets.
• CRM Management: Log call data and customer interactions in our CRM system to ensure accurate tracking and reporting.
• Team Collaboration: Work closely with the sales and customer service teams to ensure a seamless client experience.
• Feedback Loop: Provide actionable insights to the marketing and production teams based on customer feedback.

Qualifications:

• Educational Background: A Bachelor’s degree, preferably in Business, Marketing, or a related field.
• Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.
• Tech-Savvy: Must possess a broad understanding of modern online sales-enabling technology to efficiently navigate various platforms and tools integral to the role.
• High Cognitive Skills: Ability to engage intellectually with our educated customer base, demonstrating a deep understanding of our sophisticated educational products.
• Time Management: The ability to manage time effectively, especially in a fast-paced, high-stakes environment,

Benefits

What We Offer:

• Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary, performance-based bonuses, and a range of company perks and benefits that reflect our commitment to excellence.
• Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, a generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.
• Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together.

Why You Should Join ELVTR:

• Innovative and Positive Culture: Join a team of passionate individuals who are driven by a common vision.
• Growth Opportunities: At ELVTR, we not only believe in nurturing talent but also in providing abundant opportunities for professional development. In fact, 100% of our senior managers have been promoted to executive roles within the company.
• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

Join Us:

Do you have the drive and skill set to excel in a high-ticket sales environment? Are you ready to be part of a team as committed to closing deals as they are to transforming the landscape of online education? If so, apply now and elevate your career with ELVTR.

Due to the high volume of applications, we will only be able to respond to candidates with whom we are interested in moving forward. We appreciate your understanding and look forward to reviewing your application.

ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.

About ELVTR

ELVTR is redefining online education by offering live, cohort-based courses led by top executives from global brands like Nike, Google, Netflix, and Meta. Our mission: to make elite career education accessible and transformational.Since launching in 2019, we’ve grown into a global team of 140+ innovators, serving 10,000+ students worldwide. Every course is designed not just to impart knowledge but to drive tangible career outcomes. And we’re just getting started.

Position Overview

We are looking for an Outbound Sales Representative to join our high-performing sales team. In this role, you will proactively identify, engage, and convert potential customers through outbound outreach. This is a high-ticket sales environment where strategic prospecting, strong communication skills, and consistent follow-ups are key to success. Strong performance is rewarded with competitive, performance-based bonuses.

This is a full-time, remote contract position.

This job is for you if:

• You’re a Hunter: You enjoy proactive outreach and know how to open conversations with new prospects.
  You’re a Strong Communicator: You can confidently engage decision-makers and clearly articulate value.
• You’re Results-Driven: You’re motivated by targets, metrics, and measurable outcomes.
• You’re Organized and Persistent: You understand that outbound success comes from disciplined follow-ups and pipeline management.
• You’re a Team Player: You collaborate effectively with marketing, sales, and customer-facing teams to drive results.
  
   

Key Responsibilities

• Outbound Sales Outreach: Proactively reach out to potential clients via calls, email, and other approved channels to generate interest and book qualified sales conversations.
• Pipeline Development: Build and maintain a healthy outbound pipeline through consistent prospecting and follow-ups.
  Sales Conversion: Qualify prospects, present ELVTR’s high-ticket educational offerings, and close deals.
• CRM Management: Accurately log all outreach activities, conversations, and outcomes in the CRM system.
  Performance Tracking: Monitor personal sales metrics and continuously work toward exceeding targets.
• Cross-Team Collaboration: Work closely with marketing and sales leadership to align outreach strategies and messaging.
• Market Feedback: Share insights from outbound conversations to help improve messaging, targeting, and product positioning.

Requirements

• Education: Bachelor’s degree in Business, Marketing, or a related field is preferred.
  Language Proficiency: Excellent English communication skills, both written and verbal.
• Outbound Sales Experience: Prior experience in outbound sales, lead generation, or prospecting—ideally in a high-ticket or consultative sales environment.
• Tech-Savvy: Comfortable using CRM systems, sales engagement tools, and modern online communication platforms.
• Strong Cognitive Skills: Ability to understand and discuss complex educational products with a well-educated audience.
• Time Management: Proven ability to manage time effectively in a fast-paced, target-driven environment.
• Remote Readiness: Reliable high-speed internet connection, a quiet workspace, and a phone/headset suitable for professional sales calls.

Benefits

What We Offer:

• Competitive Compensation: A competitive base salary with performance-based bonuses tied to results.
• Wellness & Learning Benefits: Gym membership reimbursement, mental health benefits, generous vacation allowance, and free access to all ELVTR courses.
• Collaborative Environment: Join a supportive, ambitious team that values transparency, ownership, and collaboration.

Why You Should Join ELVTR

• Innovative and Positive Culture: Work with passionate professionals driven by a shared mission.
• Career Growth: We actively promote from within—100% of our senior managers have progressed into executive roles.
• Purpose-Driven Work: Be part of a company transforming online education by connecting learners with world-class executives.

Join Us

If you thrive in outbound sales and are excited about building pipelines, closing high-ticket deals, and contributing to a fast-growing education company, we’d love to hear from you.

Due to the high volume of applications, only candidates selected for the next stage will be contacted. ELVTR is committed to equal opportunity and fostering a diverse, inclusive environment for all team members.

ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.