Jobs at Djinni

Real Estate Bees is a fast-growing U.S.-based real estate lead marketplace. We generate high-intent motivated seller leads through SEO, PPC, YouTube, and social channels, and connect them with real estate investors across the United States.

We’re now hiring a Head of Recruitment / Talent Acquisition to fully own and build our hiring function from the ground up.

This is not a support role. This is full ownership.

You will be responsible for the entire recruitment pipeline — from sourcing and closing candidates to ensuring successful onboarding and driving performance through the probation period. Your scope includes not just hiring, but making sure hires actually perform, stay, and contribute to business results.

What you will own:

• End-to-end recruitment strategy and execution
• Building and scaling hiring pipelines from scratch
• Direct sourcing, screening, and closing top-tier talent
• Managing onboarding and probation success rates
• Improving quality of hires and reducing early-stage attrition
• Creating structured hiring processes that scale with the company
   

What we expect:

• Full ownership mindset — you are responsible for outcomes, not tasks
• Execution-first approach — results over theory (80% execution / 20% planning)
• Ability to operate in a fast-moving startup environment
• Strong accountability for both hiring and post-hire performance

• Proactive problem-solving without waiting for instructions

   

What we offer:

• Opportunity to build the entire recruitment function from zero
• High-impact role directly tied to company growth
• Full autonomy in building systems, pipelines, and hiring strategy
• Direct influence on company quality and scaling speed
• Startup environment where ownership and execution define progression
   

We’re looking for someone who doesn’t just “fill roles,” but builds a system that consistently brings in high-performing people and ensures they succeed.
 

If you want real ownership and the chance to build something from scratch — this is that role.

Senior Lead Sysadmin / NOC Tech Lead

About the Role

We are looking for a technical lead who will manage a team of six L1 engineers, a multi-server architecture with a large hardware fleet and interconnected services, and the full cycle — from deployment to monitoring and incident resolution.

Complex, rare, and non-standard incidents are yours to handle personally. But the strategic mission is broader — to build a system where typical problems are resolved at the L1 level via runbook, without your involvement. Through documentation, mentorship, and continuous process improvement.

You maintain the full picture of the architecture: you understand service dependencies, participate in releases, and assess the risks of changes.

Responsibilities

• Handling complex incidents that exceed runbook scope (Manual Cases)
• Writing, updating, and reviewing runbooks for the L1 team
• Mentorship: helping on-call engineers work through incidents and grow their skills
• Participating in Change & Release processes: risk assessment, deployment support
• Maintaining and updating the Service List: service descriptions, dependencies, criticality
• Preparing Root Cause Analysis for significant incidents
• Interfacing with Development and Product teams during escalations

Requirements

• Linux — deep knowledge: network stack, performance diagnostics, system tuning
• Docker / Docker Compose — confident configuration, debugging, optimization
• NGINX, HAProxy — setup, load balancing, SSL/TLS, upstream management
• MySQL — replication, cluster configurations, backup/restore, query and schema optimization
• Redis — architecture, diagnostics, failover and persistence configuration
• RabbitMQ — understanding of queue model, diagnostics, recovery from failures
• Memcached — configuration, diagnostics, optimization under load
• ClickHouse — basic operations, diagnostics, reading query profiles
• PHP — operations-level understanding: interpreter, configuration (php-fpm, php.ini), logs, basic debugging
• Monitoring and alerting — configuring Nagios (NRPE/NCPA), Loki, Sentry; writing checks and alerting rules
• Git / GitLab / SVN — understanding of VCS, working with pipelines, participation in release processes
• RAID — understanding of Software and Hardware RAID, degraded array diagnostics
• LLM assistants (Claude, Cursor, etc.) — confident use for complex problem analysis, runbook writing, and documentation automation
• Experience writing technical documentation and runbooks
• English for reading technical documentation and alerts
• 5+ years of experience as a sysadmin or DevOps engineer

We need an on-call engineer to monitor and support our service. This is a front-line position: you work strictly according to runbooks, documenting everything that happens, and escalating non-standard situations to a Senior Operations Engineer. The key requirements for this role are attentiveness, discipline, and the ability to clearly describe the problem.

Tasks

• Continuous monitoring of services and infrastructure
• Responding to alerts strictly according to runbooks
• Initial incident diagnostics: checking availability, logs, and service status
• Escalation to a Senior Operations Engineer if runbook scope is exceeded
• Maintaining event and incident logs; providing timely status updates

Requirements

• Linux, command line — SSH, log navigation (journalctl, tail, grep), service management (systemctl), basic load and disk space diagnostics (top/htop, df, du)
• Network, basic — host and port availability checks (ping, curl, nc/telnet), understanding DNS, assessing whether a service is alive or not
• Infrastructure, basic — understanding the difference between a physical host and a VM; understanding out-of-band access (IPMI/BMC); basic familiarity with the cloud console (instance status, metrics)
• Monitoring and Dashboards — reading metrics and graphs (Grafana or similar), understanding alerts, severity, and thresholds; Ability to distinguish a real incident from a false positive
• NGINX — reading configs, working with logs, restarting
• MySQL — basic read-only queries, checking replication, reading slow logs
• Docker / Docker Compose — container status, reading logs, restarting, basic reading of compose files
• Working with LLM assistants (Claude, Cursor, etc.) — using them for diagnostics, finding solutions, and documentation
• English for reading technical documentation and alerts
• Ability to clearly and concisely describe a problem in writing
• at least 1 year of experience in a sysadmin, support, or operations role

Nice to have

• Physical server administration: IPMI / iDRAC / iLO (remote reset, console access, hardware testing)
• Hypervisors: KVM / Proxmox / VMware or similar — VM lifecycle management
• Clouds — GCP, AWS, Azure, Yandex Cloud: instances, disks, networks, metrics, and logs in the console
• On-call systems: PagerDuty, OpsGenie, or similar
• Understanding Prometheus-style monitoring (probe, metric, alert rules)

Expected responsibilities:

• Designing and building scalable data pipelines (batch + streaming)
• Developing data infrastructure to support analytics and ML workflows
• Building secure, scalable APIs for data and model access
• Implementing event-driven architectures (Kafka) and orchestration (Airflow)
• Supporting Data Science and ML teams with platform capabilities
• Ensuring data observability, governance, and system reliability

We are looking for strong, recent hands-on experience (last 2–3 years) with:
Core stack:

• Kafka (streaming)
• Airflow (orchestration)
• SQL + NoSQL databases
• Cloud platforms (AWS preferred)
• API development

Infrastructure:

• Docker / Kubernetes
• Infrastructure as Code (Terraform / CloudFormation)
• CI/CD pipelines
• Monitoring & observability

Bonus:

• Experience supporting ML pipelines
• Exposure to tools like SageMaker or OpenAI

Seeking a Fractional SVP Engineering for a full-time (40 hrs/week) 6-month contract in a SaaS, data-driven product environment, open to candidates globally with C1 English proficiency. Must be able to work during any US business hours (EST–PST), start ASAP
candidates should typically have:

• Proven experience leading and scaling engineering organizations, including engineering managers and cross-functional teams.
• Strong background in SaaS product development and software delivery at scale.
• Expertise in data-driven decision-making, engineering metrics, and performance optimization.
• Deep understanding of software architecture, cloud platforms (AWS/Azure/GCP), DevOps, CI/CD, reliability, and security.
• Experience partnering closely with Product, Data, Operations, and executive leadership teams.
• Strong knowledge of Agile development methodologies and engineering best practices.
• Ability to define and execute engineering strategy aligned with business objectives.
• Experience managing budgets, resource planning, hiring, and organizational growth.
• Track record of leading technology transformations, scaling platforms, and improving engineering processes.
• Excellent communication and stakeholder management skills, with English proficiency at C1 level or higher.

Role overview:

We are looking for a practical security engineer who can improve detection quality, investigate real incidents, and help reduce manual SOC work.

This role is not about building an “AI security platform”. The focus is on better visibility, cleaner detections, faster investigations, and useful automation.

What You Will Work On:

Threat Hunting

Run targeted hunts based on clear hypotheses, including:

• Suspicious cloud activity
• Abnormal IAM or API usage
• Unusual network or application behavior
• Weak or missing detection coverage
• Gaps in logging and telemetry

You will use internal data and external threat intelligence to validate risks and improve detection logic.

Security Incident Investigation

Investigate security alerts and incidents end-to-end:

• Understand what happened
• Validate whether the alert is real or noisy
• Identify affected users, systems, and data
• Collect evidence from logs and infrastructure
• Document findings clearly
• Recommend fixes or detection improvements

Expected experience: 2+ years of hands-on security incident investigation.

Detection Engineering

Improve existing detections and create new ones where needed:

• Reduce false positives
• Improve signal quality
• Tune alerts based on real data
• Validate whether detections catch meaningful activity
• Map useful detections to MITRE ATT&CK where appropriate.

Automation and Internal Tooling

Build small but useful tools to reduce repetitive work:

• Scripts for log analysis
• Alert enrichment
• Investigation helpers
• Data normalization
• Tool integrations
• Basic SOAR-style automation

Practical AI / LLM Usage

Use LLMs only where they bring practical value:

• Alert enrichment
• Investigation summaries
• Internal tooling
• Analyst productivity

No hype. No AI-first positioning. AI is just one tool in the workflow.

Requirements:

• Solid experience with SIEM tools, such as: Elastic, Splunk, Microsoft Sentinel, Similar platforms
• 2+ years investigating real security incidents
• Strong understanding of: - AWS logs and IAM activity - Cloud security basics - Network fundamentals - APIs, authentication flows, and modern application behavior
• Comfortable working with: Large datasets; Raw logs; Noisy alerts; Incomplete telemetry
• Python or similar language for data processing
• Experience with automation: SOAR, Scripts, Internal tools, Custom workflows
• Basic DevOps knowledge: - AWS - Linux - Docker - Kubernetes basics - CI/CD basics - Cloud infrastructure concepts - Logs, metrics, and monitoring.

Nice-to-have (but not critical):

• Experience applying simple ML or statistical methods to logs
• Familiarity with LLMs in internal tooling
• Experience with data pipelines (Kafka, Spark, Similar systems)
• MITRE ATT&CK mapping
• Detection-as-code experience
• Understanding of infrastructure monitoring (Prometheus, Grafana, OpenTelemetry)

What will make you effective here:

• You do not trust alerts blindly
• You care about signal quality, not the number of detections
• You can explain why a detection is noisy or useless
• You understand systems, not just security tools
• You are comfortable reading raw logs
• You prefer building automation once instead of repeating manual work
• You can work with engineers and explain security findings in practical terms

We are looking for a Technical Product Owner Lead to join a product company and work on a B2C product.

The company is a FinTech business with over 10 years of experience. Through its application, users can buy and sell cryptocurrency in just a few clicks from anywhere in the world. The company holds the necessary licenses across the EU and in 48 U.S. states. The platform supports more than 150 currencies, processes over $2B in annual volume, and serves millions of users who value speed and transparency in digital finance.

This role offers an opportunity not only to lead delivery processes but also to shape the TPO function and establish product ownership standards across the company.

Key requirements:
• Experience as a Technical Product Owner or Senior Technical Product Owner;
• Experience managing and mentoring teams;
• Background in FinTech, Payments, or Crypto domains.

Remote | International Product Project | Mobile & Web Applications

This role is focused on product ownership and product development. You will work closely with stakeholders to define priorities, take ownership of the product roadmap execution, and drive successful delivery of product initiatives.

This is not a pre-sales or account management role.

About the Project

Join a friendly international team working on a successful product for the restaurant industry together with experienced Canadian stakeholders.

Many team members have been working together since 2018, creating a collaborative, supportive, and professional environment built on trust, ownership, and long-term relationships.

Responsibilities

• Take ownership of product development and product roadmap execution
• Work closely with stakeholders to define product priorities and business goals
• Gather, analyze, and clarify business requirements
• Translate business needs into actionable development tasks
• Manage project priorities, timelines, risks, and delivery
• Track project progress and proactively resolve blockers
• Maintain project documentation in Jira and Confluence

• Ensure alignment between business objectives and development activities

   

Requirements

• 4+ years of experience as a Technical Project Manager, Product Owner, or Project Manager
• Experience managing software development projects
• Strong communication and stakeholder management skills
• Experience working directly with clients and business stakeholders
• Strong organizational and problem-solving abilities
• Good understanding of software development processes and product lifecycle

• English level: Upper-Intermediate or higher

   

Nice to Have

• Experience with Figma
• Technical background
• Experience working in international product or outsourcing companies

• Interest in AI tools, modern IT solutions, and emerging technologies

   

We Offer

• Fully remote work
• Flexible schedule
• Long-term cooperation and stability
• Direct collaboration with experienced Canadian stakeholders
• Opportunity to influence product strategy and business decisions
• Professional growth and career development
• Friendly, experienced, and highly collaborative team environment

About the Role

This is not a corporate partnership manager role.

We’re looking for someone who wants to build and own an influencer marketing channel from the ground up.

You’ll have significant autonomy, direct access to leadership, and responsibility for growing affiliate revenue through influencer, creator, and strategic partnerships.

This is a hands-on execution role. We move fast, test aggressively, and expect people to take ownership rather than wait for detailed instructions.

If you’re looking for a highly structured corporate environment with established processes and large support teams, this role is probably not the right fit.

If you’re excited about building systems from scratch, launching new initiatives quickly, recruiting partners, scaling what works, and eventually building a team around a successful channel, we’d love to talk.

Success in this role requires a combination of strategic thinking and relentless execution.

Responsibilities

• Build and scale the company’s influencer and affiliate marketing channel
• Recruit, negotiate, and onboard creators, influencers, affiliates, and strategic partners
• Launch and manage webinars, podcasts, interviews, sponsorships, and content collaborations
• Hire and manage additional partnership team members as the channel scales
• OWN affiliate revenue growth and partnership performance!

Requirements

📍 C2-level English (written and spoken)

• Experience managing influencers, affiliates, partnerships, business development, or strategic accounts
• Deep understanding of digital marketing and customer acquisition
• Proven track record of improving partnership performance and revenue metrics
• Ability to work independently and take full ownership of results
   

Nice to Have

• Experience working with U.S.-based influencers
• Experience in real estate, lead generation, and SaaS
   

Success Metrics

• Affiliate revenue growth
• New partner acquisition

• Content production and campaign execution

   

About Us

Real Estate Bees is a U.S.-based real estate lead marketplace.

We generate motivated seller leads through SEO, PPC, YouTube, and social media, then connect those homeowners with real estate investors across the United States.

Our team is fully remote and focused on building scalable acquisition channels, partnerships, and marketing systems.

Promin Apps is a product-first company on a mission to help people feel better, move more, and live healthier lives — physically and emotionally.
 

At the intersection of AI, data, behavioral science, and personalization, we build thoughtful digital products that support meaningful lifestyle changes — from yoga and fitness to better habits and mental well-being.

Now, we’re looking for a Growth Product Manager — a data-driven and experiment-oriented professional who will own the growth roadmap, design scalable strategies, and accelerate product performance across key funnels and markets.
 

What to expect:
— Global focus: Tier-1 markets (US & beyond) with proven traction and clear room to scale;
— AI-first approach: smarter workflows and a clean, personalised user experience;
— Experimentation at the core: a strong setup with a funnel builder, deep analytics, and continuous A/B testing;
— Focus on product: acquisition is driven by experienced UA, Creative, and PPC teams — you focus on product growth and impact;
— Direct collaboration with the CEO: built 10+ successful products in the niche and actively involved in product decisions;
— Fast-paced execution: quick decisions, real ownership, and no unnecessary approvals;
— Clear growth path: real opportunities to grow into Lead, Head, or GM roles as the company scales.

What you will do:
— Own and optimize the full conversion funnel — from acquisition and onboarding to purchase and retention — with a strong focus on web performance, monetization, and pricing;
— Design, prioritize, and execute growth experiments to improve key metrics such as ARPU and LTV;
— Run A/B and multivariate tests end-to-end, ensuring statistical rigor and actionable insights;

— Leverage AI tools to enhance hypothesis generation, prioritization, and A/B testing processes (including ideation, analysis, and insight extraction);
— Collaborate closely with Product, UA, Creative, and Analytics teams to identify, test, and scale high-impact growth opportunities;

— Work with Meta, Google, and AppLovin performance marketing channels;
— Analyze user behavior and performance data to discover conversion bottlenecks and growth levers;
— Research markets and competitors to inform positioning, pricing, and funnel improvements;
— Build and maintain a structured hypothesis pipeline, using frameworks like ICE or RICE to drive prioritization;
— Report key learnings and insights to leadership, translating data into strategy and next-step actions.

What we’re looking for:
— 3+ years of experience in Growth, Product, or Product Marketing roles, including B2C subscription-based products;
— Proven success in conversion optimization, monetization, and scaling acquisition or retention funnels;
— Strong proficiency in A/B testing, experimentation design, and data-driven decision-making;
— Deep understanding of unit economics, LTV/CAC, and core performance metrics;

— Practical experience using AI tools to support hypothesis generation, experimentation (A/B testing), and data analysis;
— Experience working with web analytics tools and data visualization platforms;
— Ability to develop and validate growth hypotheses across the funnel, supported by both quantitative and qualitative data;
— Excellent cross-functional collaboration skills, working closely with Product, UA, and Creative teams;
— Analytical yet user-centric mindset, balancing business growth with real user value;
— Confident English (B2+).

What we offer:
— Work from anywhere with a fully remote setup that adapts to your lifestyle;

— Flexible working hours that align with your most productive rhythm;
— Benefits package, including paid vacation, sick leave, and more;
— Personal and professional support, with leadership that advocates for your growth;
— Access to a curated corporate library and resources for continuous learning and development.

We’re not looking for someone to just “join the team” — we’re looking for someone ready to drive growth and own results.

If that sounds like you — send over your CV, and let’s talk!

dNovo Group is a Toronto-based digital marketing agency operating since 2011. We work with clients in the legal, medical, and construction industries, delivering a full 360-degree digital marketing approach.

We are looking for a Web Project Manager who can lead client relationships, own SEO strategy, oversee website launches, and act as the bridge between clients and our technical teams.

Key Responsibilities

Client Relationship Leadership

• Serve as the primary strategic point of contact for assigned clients
• Maintain consistent, proactive communication
• Manage client expectations and resolve issues professionally
• Ensure overall client satisfaction and retention

Strategy, Planning & Performance Ownership

• Develop and oversee SEO strategies aligned with client business goals
• Create clear digital marketing plans, including priorities, timelines, deliverables, KPIs, and recommended next steps
• Conduct advanced keyword research and content planning
• Identify technical SEO opportunities and growth areas
• Perform website audits and provide actionable recommendations
• Monitor rankings, traffic, leads, and engagement metrics
• Deliver clear and insightful performance reports
• Ensure implementation quality across internal teams

Website Launch & Web Project Support

• Oversee website launches from kickoff through go-live
• Review websites before launch to ensure alignment with approved scope, brand standards, SEO requirements, and marketing goals
• Assist with redirect planning, launch checklists, and post-launch monitoring

Technical Ownership

• Troubleshoot common website, hosting, DNS, SSL, email, and tracking issues
• Coordinate with developers and technical teams to resolve issues efficiently
• Verify analytics, conversion tracking, redirects, and technical SEO implementations
• Assist clients during website migrations and launch-related technical activities

Qualifications

• 2+ years of experience as an Web Project Manager 
• Proven experience managing digital marketing clients in an agency environment
• Strong hands-on knowledge of SEO strategy and execution
• Deep understanding of keyword research, technical SEO, and content optimization
• Experience managing or supporting website projects from kickoff to launch
• Working knowledge of WordPress, DNS, SSL certificates, website hosting environments, email deliverability, and website launch processes
• Ability to identify and troubleshoot common website and tracking issues
• Experience with Google Analytics, Google Search Console, SEMrush, Ahrefs, Moz, and related marketing tools
• Experience with project management platforms such as Asana, Monday.com, ClickUp, or similar tools
• Excellent English communication and presentation skills
• Strong analytical and problem-solving abilities
• Highly organized, detail-oriented, and proactive
• Ability to manage multiple client accounts in a fast-paced agency environment
• Consistent availability during EST business hours

What We Offer

• Competitive salary
• Long-term career opportunity
• Supportive international team
• Performance-driven culture
• Ongoing professional development and training
• Opportunity to work with a diverse portfolio of growing businesses across North America

# About Us

Smirnov Labs is a fast-growing engineering company founded by an ex-Googler. We help product teams launch and scale quickly by leveraging modern technology and AI-assisted development.

Our projects are diverse — we partner with clients at the earliest stages and own the technical delivery end-to-end.

We're a small, senior-heavy team where every engineer has real impact. No bureaucracy, no hand-holding — just sharp people shipping fast.

This is an outstaff role: you'll be embedded directly with a client's engineering team as part of our delivery group.

## What You'll Do

- Own features end-to-end: from architecture and implementation to deployment and support.

- Build and ship web applications in a TypeScript monorepo — Next.js, React Query, and Tailwind on the frontend; Bun and Hono on the backend.

- Design and maintain APIs, services, and data layers with Prisma and PostgreSQL.

- Build and operate background processing and job queues with BullMQ.

- Work in a codebase that's actively being rewritten — under strong code review and automated review rules — and help raise the bar as you go.

- Communicate directly with the client's engineering team — no layers in between.

- Use AI-assisted development tools (Claude, Cursor, GitHub Copilot) as part of your daily workflow.

- Work across diverse projects — different domains, different challenges.

## What We're Looking For

- 5+ years of professional full-stack development experience

- Strong TypeScript skills on both frontend and backend

- Solid hands-on experience with React, Next.js, and React Query

- Backend experience with Node-style runtimes and HTTP frameworks (Bun and Hono a strong plus)

- Production experience with PostgreSQL and Prisma (or a similar typed ORM)

- Experience with background jobs / queues (BullMQ or similar)

- Comfortable working in a monorepo and in a codebase under active rewrite, with strong code review and automated review gates

- Comfort working in the US timezone (overlapping working hours required)

- Upper-Intermediate or higher English

- Ability to own and drive features independently with minimal supervision

## What We Offer

- Competitive salary above market average

- Fully remote work

- Flat structure — work directly with the client's engineering team, no middle management

- Diverse and technically challenging projects

- Modern AI-powered development workflow

- Small team culture — your voice matters, your code ships

- Paid vacation and sick leave

- Flexible schedule within the US timezone overlap

- Professional and career growth through real ownership, not courses and certificates

## How to Apply

Send your CV with a brief note about a project you're most proud of.

We are looking for an experienced Project Manager to lead and coordinate projects based on the Terrasoft (Creatio) platform. 

Mandatory requirement: The role may involve occasional international business trips, so the candidate should be able to travel abroad when required. This means being currently based outside Ukraine or having no legal restrictions for international travel.

Responsibilities:

• Manage the full project lifecycle, from initiation to delivery, ensuring timely and high-quality execution.
• Work closely with clients and stakeholders to gather and analyze requirements.
• Plan and prioritize tasks, manage resources, and monitor project progress.
• Ensure effective communication between technical teams, business analysts, and customers.
• Identify and mitigate project risks, resolving issues proactively.
• Prepare project documentation and reports.
• Ensure that the project aligns with business objectives and client expectations.

Requirements:

• 5+ years of experience as a Project Manager in IT or software development.
• Knowledge of Agile, Scrum, or Waterfall methodologies.
• Strong communication and negotiation skills.
• Ability to manage multiple projects simultaneously.
• Upper-Intermediate or higher level of spoken English is required.

Would be a plus:

• Experience in CRM/ERP implementation projects.
• Experience in banking projects.
• Experience with Terrasoft / Creatio.

We offer:

• Competitive compensation.
• Equipment for work.
• Personal and professional growth.
• Full remote work, but if you wish you can come to our Kyiv office: Business Center Europe Plaza (near the metro).
• Corporate English courses online in ZOOM (fully paid by our company).
• Paid time off, vacation and sick days 100%.
• New year holidays.
• Opportunity to meaningfully influence the product/project growth and development.
• Interesting and challenging large-scale projects.
• Dynamic and professional team.

• Loyal and attentive management & supervision.

   

About Edenlab:

Team responsibilities are end-to-end project management, business/system analysis, process design, development of functional specification, lead of developers, functional/ regression/UAT testing, transfer of platform into production, IT support)

We love fintech and we specialize on it, but also run complex and meaningful projects in other fields (Medtech, e-Government)

We have huge experience of enterprise solution development, understand client’s requirements and pain, but are able to combine enterprise with cutting-edge technologies and start-up approach

We have unique experience in banking, startups and software development

Our team is our main asset and consist of highly skilled bright and smart people who want to do something valuable and meaningful that will create positive change to the business, men, world.

Team in UA is looking for a Support Shift Lead to lead 24/7 support team. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for keeping live operations running smoothly, ensuring nothing falls through the cracks during shift handovers, and serving as a bridge between our support function, engineering teams, and customers.

This role requires someone who thrives in fast-paced, high-stakes environments - live sports don't wait, and neither can we!

This is a full-time position, requiring successful applicants to work a fixed shift schedule to ensure 24/7 coverage.

Responsibilities

• Lead and coordinate a shift on our 24/7 support team, managing workload distribution and ticket allocation 
• Own shift transitions, ensuring comprehensive handovers so no open issues are lost between shifts
• Provide first and second-line technical support to customers, including troubleshooting live streaming issues and answering integration questions
• Escalate complex technical issues appropriately and track them through to resolution
• Communicate proactively with customers during live events and incidents
• Provide feedback to the Support Manager on team performance, process improvements, and training needs
• Collaborate with engineering teams to surface feature requests, operational pain points, and recurring technical issues
• Document incidents, resolutions, and emerging patterns to improve team knowledge and response times

Requirements

• 3+ years experience in technical support
• Strong troubleshooting skills and comfort with technical concepts (APIs, streaming protocols, integrations)
• Excellent written and verbal communication skills
• Ability to stay calm and decisive under pressure during live events
• Highly organised with strong attention to detail, particularly around handovers and documentation

Nice to Have

• Previous experience leading or coordinating a team, even informally
• Experience with ticketing systems and support tooling
• Comfortable working rotating shifts as part of a 24/7 operation

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

We're looking for Technical Support Agents to join our 24/7 support team. You'll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organized and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.