Jobs at Djinni

About the company
Akurateco is a cutting-edge white-label payment software provider with 15+ years of hands-on experience in the payment industry. We deliver fully brandable and highly customizable payment solutions for merchants and financial institutions worldwide.

Role overview
We are looking for a Senior Sales Manager (located in UK) to drive business growth in the UK market. This role requires a strategic and execution-focused professional with strong experience in FinTech / payment processing / SaaS, capable of building a predictable pipeline and closing complex deals.

Responsibilities:
 

• Drive sales of Akurateco products in the UK market with a focus on sustainable revenue growth
• Build and develop relationships with key stakeholders: PSPs, acquirers, merchants, and FinTech companies
• Own the full sales cycle: lead generation → qualification → negotiation → closing
• Design and execute outbound strategies (cold outreach, partnerships, account-based approach)
• Build and maintain a healthy and predictable sales pipeline (pipeline management, forecasting)
• Identify market opportunities, customer needs, and new verticals within the UK region
• Collaborate with product and marketing teams to align go-to-market strategy
• Continuously optimize sales processes, scripts, and conversion metrics
• Represent the company at industry conferences and networking events to generate new business opportunities

Requirements:
 

• 5+ years of experience in B2B sales within FinTech, payment processing, or SaaS
• Proven track record of closing complex and high-value deals
• Strong experience in building and scaling sales pipelines from scratch
• Solid understanding of the UK payments ecosystem (acquiring, gateways, regulatory context)
• Experience working with enterprise-level clients and long sales cycles
• Strong negotiation, stakeholder management, and communication skills
• Self-driven, structured, and results-oriented mindset
• Existing network in the UK FinTech/payments space will be a strong advantage
• Higher education in Business, Economics, Marketing, or related fields

Language Requirements:
 

• English: Native or Fluent (C1+), both written and spoken

We Offer:
 

• Work in a fast-growing FinTech environment with global reach
• High level of ownership and autonomy in decision-making
• Remote-first culture with flexible working hours
• Competitive compensation package with performance-based incentives
• Clear growth trajectory aligned with business expansion

Job Summary: 

We are seeking skilled Platform Support Engineers to join our team at PAR Retail. This role is critical in ensuring the stability and reliability of our platform by managing customer-reported issues, troubleshooting technical problems, and maintaining accurate system documentation. 

The ideal candidate should have experience working in a technical support environment, with basic skills in SQL, XML data analysis, and system monitoring tools. This role requires excellent problem-solving abilities, attention to detail, and the ability to communicate effectively with both internal teams and customers. 

Key Responsibilities:

Issue Intake & Initial Investigation 

• Monitor and triage incoming support tickets submitted by clients in Jira. 
• Validate and investigate issues by reviewing database records, XML structures, and system logs. 
• Identify common data discrepancies and validate reports against POS transaction data. 
• Provide customers with guidance on common report errors and necessary corrections. 

Troubleshooting & Resolution 

• Utilize SQL queries and data analysis techniques to diagnose issues. 
• Identify whether an issue can be resolved at the support level or requires escalation. 
• Work with internal tools like Azure Application Insights to monitor system behavior and detect anomalies. 
• Document troubleshooting steps and resolutions for internal reference. 

Escalation to Engineering  

• Escalate unresolved issues to the various Engineering teams if deeper system investigation is required. 
• Create Jira engineering tickets with detailed findings, logs, and error reports. 
• Collaborate with engineering teams to ensure timely fixes and follow-ups. 

Communication & Maintenance Updates 

• Provide clear, professional updates to clients on the status of their issues. 
• Notify customers and internal teams of system maintenance, updates, and resolutions. 
• Maintain Statuspage/Email updates for scheduled releases and incident communications. 

Continuous Improvement & Documentation 

• Contribute to the knowledge base (KB) and internal documentation by writing and updating articles. 
• Participate in team meetings, sharing learnings from resolved cases to improve processes. 
• Identify recurring issues and propose long-term solutions to enhance system reliability. 

Requirements & Skills: 

• Experience in technical support, IT operations, or a similar role. 
• SQL skills for querying and troubleshooting data issues would be a great addition. 
• Familiarity with XML structures and data formatting. 
• Experience using monitoring tools like Azure Application Insights or similar. 
• Ability to communicate effectively with both technical and non-technical stakeholders. 
• Experience with Jira Service Desk managing support tickets. 

Work Schedule & Availability 

• Core working hours: 3pm – 12am Kyiv time, Mon-Fri (Remote). 
• Participation in daily standups and customer support meetings. 
• On-call responsibilities may be required for urgent support issues outside of core hours. 

What You’ll Do: 

As a key member of the Program Management team at PAR Retail, you will play a central role in implementing high-impact customer campaigns that drive measurable outcomes. You’ll work closely with Technical Program Managers to stay ahead of evolving industry trends, proactively shaping offer structures that align with both customer needs and manufacturer guidelines.  

Success in this role hinges on an exceptional attention to detail while you're configuring complex campaigns and ensuring flawless execution across multiple accounts. Precision matters at every step, and your ability to consistently deliver accurate, high-quality work will directly influence both customer satisfaction and business results. You’ll join a team that values thoughtful collaboration, sharp execution, and creating real value for our customers. 

Responsibilities + Activities:  

• Understand PAR Retail's loyalty engine and work with Technical Program Management team to build consumer facing campaigns  
• Act as a subject matter expert on tobacco manufacturer program offerings and enable customers to collect maximum reimbursement dollars 
• Analyze campaign requirements from customers and create optimally designed offers  
• Implement tobacco campaigns across a variety of customer accounts, tailoring configurations to meet each program’s unique requirements and nuances 
• Extend campaign building knowledge to broader program initiatives with potential to grow into supporting other campaign configurations  
• Support offer testing both internally and externally 
• Anticipate challenges with configuration structures ahead of time to ensure smooth consumer experiences  
• Collaborate with product team to understand new requirements for offer structures in an ever-evolving industry 

Your Qualities:  

• Obsession with the details, a proactive approach to identifying and solving problems, and a strong sense of ownership 
• Value quality and consistency, with an emphasis on continued personal and professional growth  
• Willing to approach unfamiliar problems with an openness and determination to learn new skills and subject matter  
• High emotional intelligence and interpersonal skills  

Experience & Skills You’ll Need: 

• 1-3 years industry or related experience  
• Ability to work collaboratively to help deliver outcomes for our customers 
• Strong writing, communication, and organization skills  
• Detail-oriented self-starter, capable of prioritizing in a fast-paced environment 
• Ability to meet deadlines 
• Excel experience 

Bonus Points: 

• SQL experience 
• Jira experience 
• Basic AI skills 

International company providing ad accounts and infrastructure solutions for media buying teams, affiliate marketers, agencies and large performance partners. We work with Google, Meta, TikTok, DSP, Native and dozens of providers, giving clients stability, quality and speed.

The account management department is currently being rebuilt: high lead volume, heavy operational load, new verticals. We're looking for someone to build a well-managed AM department (currently 3 managers) — if you already have team lead experience in AM and are ready for the next step, this is your chance to lead the whole department.

What you'll be doing

Department management

• Leading the AM team: task allocation, workload control, KPI setting
• Setting up processes and SLAs between account manager → Supply → Finance → Client
• Team development: hiring, onboarding managers, communication standards and conflict de-escalation
• Direct work with key clients and strategic partners (negotiations, retention, upsells/cross-sells)
• Quality control of team communication, strategic pipeline ownership for major clients

Process & control

• Verifying data passed to finance and supply, keeping CRM up to date (accounts, statuses, balances)
• Building reporting structure: daily/weekly/monthly metrics
• Risk management: deal terms, overspend, account top-up tracking

Systematization

• Lead pipeline and SLA control, follow-up discipline
• Client lifecycle management, analysis of lead loss reasons
• Regular pipeline reviews with the team

Business scaling

• Building a sales and client growth system
• Working with large teams in iGaming, apps, eCommerce, fintech
• Joint strategic work with CEO, Finance and Supply
• Adapting rates and terms, exploring new markets

What we're looking for

• Experience in affiliate, media buying or B2B SaaS sales
• Team lead / group lead experience — 1-2+ years; overall management experience of 2+ years is a plus, but strong team leads without a formal "head" title are welcome to apply
• Middle/senior-level negotiation skills
• Experience working in international markets
• English (written and spoken): upper-intermediate+
• Ability to build processes and control KPIs and standards
• Understanding of ad accounts, MCC, billing, and risk management

Nice to have

• Experience in iGaming / apps / fintech
• Experience managing a team of 5+
• Track record of retaining large clients
• Experience building CRM tracking and sales reporting

Ось професійний англомовний переклад вакансії:

About Us

Altum is a Ukrainian IT software development house providing technical expertise to digital agencies and startups across the US and Western Europe. We focus on innovation, scalability, and quality to help businesses grow.

DevOut Labs, part of Altum, is a white-label WordPress development team building high-quality websites for US marketing agencies. Although the hiring process is managed by Altum, this position is open specifically within the DevOut Labs team.

Learn more about us: devoutlabs.com

Job Overview

As a WordPress Developer, you will be responsible for developing, customizing, and maintaining WordPress websites for our clients. You will work closely with design and development teams to create functional, visually appealing web resources that align with client goals. This remote position offers the opportunity to work on engaging projects for a diverse range of clients.

Responsibilities:

• Develop custom WordPress themes and plugins based on client requirements and design specifications.
• Customize existing WordPress themes and plugins to enhance site functionality and user experience (UX).
• Optimize websites for speed, performance, and responsiveness across all devices.
• Collaborate closely with designers and fellow developers to implement designs and website functionality.
• Communicate effectively with project managers and clients to provide status updates and gather feedback.

Requirements:

• Proven experience as a WordPress Developer, backed by a strong portfolio of past projects.
• Proficiency in HTML, CSS, JavaScript, PHP, and MySQL.
• Deep understanding of WordPress architecture, theme creation (theming), and plugin development.
• Experience working with popular WordPress plugins and frameworks.
• Ability to work independently and efficiently in a remote work environment.

Nice to Have:

• Experience with ACF Pro.
• Hands-on experience with Webflow or Shopify.
• Experience with front-end frameworks (e.g., Bootstrap or Foundation).
• Knowledge of basic SEO principles and accessibility standards.
• Experience with other CMS platforms (e.g., Drupal, Joomla) is a plus.

Job Description

• 6+ years of experience in cloud infrastructure architecture and DevSecOps, with a specialized focus on Microsoft Azure enterprise environments.
• Strong proficiency in Infrastructure as Code (IaC) utilizing Terraform and Azure Resource Manager (AzureRM).
• Deep expertise in designing, automating, and maintaining continuous integration and continuous delivery (CI/CD) pipelines via Azure DevOps and Azure Pipelines.
• Proven experience in containerization and cloud orchestration using Azure Container Registry (ACR), Helm 3.x charts, and Alpine Linux container images.
• Expert-level knowledge of cloud security, networking, Web Application Firewall (WAF) configuration, Azure Defender scanning, Azure Key Vault secrets management, and Azure RBAC authorization models.
• Solid background in observability, centralized log management, and performance analytics using Azure Monitor, Azure Application Insights, and Log Analytics.
• Practical experience integrating static code quality gates (SonarQube) and automated test management tools within deployment pipelines.
• Solid understanding of underlying cloud database and messaging infrastructure, including Azure SQL Managed Instance, Snowflake, Redis Cache, and Azure Service Bus.
• Self-organized personality with strong verbal/written communication skills for leading cloud engineering teams and presenting architectural solutions to technical stakeholders..

Job Responsibilities

• Define the end-to-end cloud infrastructure topology, environment strategies (Dev, QA, UAT, Prod), and DevSecOps deployment frameworks.
• Build, configure, and manage scalable Infrastructure as Code (IaC) modules using Terraform for cloud resource provisioning.
• Design, build, and maintain automated CI/CD pipelines in Azure DevOps to support Angular frontend builds, .NET 8 backend microservices, and Python AI components.
• Configure and manage container repositories, image vulnerability scanning, and release orchestration via ACR and Helm 3.x.
• Implement comprehensive monitoring, metrics collection, log aggregation, and alert management frameworks across all active cloud environments.
• Address cloud infrastructure security risks, managing network boundaries, WAF rules, identity access controls (Azure Entra External ID), and secret rotation schemes.
• Apply automation techniques to streamline dynamic feature flag management, app configurations, and multi-tenant resource provisioning.
• Deliver technical leadership to DevOps engineers, conduct rigorous infrastructure reviews, and collaborate directly with backend leads, frontend architects, and product managers.

Department/Project Description

Our client is developing an advanced industrial asset intelligence platform engineered to drive digital aftermarket transformation and equipment lifecycle monetization. The system integrates edge hardware telemetry, on-premise production software, cloud data warehouses, and generative AI to deliver a unified real-time asset tracking, service optimization, and aftermarket commerce experience for factory operators, field service engineers, and distributors.
The platform architecture centers on a multi-tenant Microsoft Azure cloud foundation anchored by Azure App Services, Static Web Apps, Azure Container Registry (ACR), Alpine Linux container environments, Helm 3.x charts, Snowflake data warehousing, and Azure OpenAI Service.
The engineering initiative focuses on architecting automated Infrastructure as Code (IaC) with Terraform, establishing enterprise CI/CD pipelines via Azure DevOps, configuring Web Application Firewalls (WAF) and Azure Defender, integrating static code security analysis (SonarQube), and managing end-to-end observability (Azure Monitor, Application Insights, Log Analytics) across Dev, QA, UAT, and Production environments.

We are launching a new, standalone direction focused on affiliate lead generation and partner networking.
This is not a classic Affiliate Manager role. The position is centered around first contact, relationship-building, and lead generation, with strong emphasis on personal presentation, communication skills, and networking ability.

The Affiliate Lead Generator represents the company at international events, online platforms, and in direct communication with potential partners.

HOW YOU WILL MAKE AN IMPACT

• Generate a steady flow of new affiliate leads
• Establish first contact with potential partners (online and offline)
• Warm up and pre-qualify partners before handoff to the Affiliate team
• Actively communicate with affiliates via messengers, social platforms, and email
• Attend international industry events (e.g. Sigma, SBC, etc.) and participate in live networking
• Represent the company in a professional, confident, and engaging manner

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Well-groomed, presentable, modern appearance
• Confident and comfortable in public and online communication
• Strong interpersonal and communication skill
• Ability to build rapport quickly and naturally
• Comfortable with networking, live conversations, and follow-up messaging
• Good conversational English (spoken communication is essential)
• Willingness and availability to travel internationally

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We’re an experienced affiliate team with a solid internal setup — our own brands, in-house analytics, creative and product teams, and years of media buying expertise. Now we’re looking for a Media Buyer who’s ready to take on traffic acquisition hands-on, run tests, and optimize campaigns across multiple channels. You’re someone who’s data-driven, curious, and always looking for ways to scale what works — while keeping performance metrics in check.

HOW YOU WILL MAKE AN IMPACT:

• Launch, analyze, and optimize paid traffic campaigns across multiple channels;
• Scale campaigns while maintaining target ROI and CPA;
• Test new traffic sources, funnels, and performance strategies;
• Generate hypotheses and improve buying tactics based on data;
• Prepare briefs for creatives with clear testing logic;
• Monitor campaign metrics and report actionable insights;
• Collaborate with analytics, design, and product teams;

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 1+ years of hands-on media buying experience;
• Solid understanding of performance marketing metrics (CPA, ROI, ROAS, LTV, etc.);
• Experience managing multiple traffic sources simultaneously;
• Proven ability to scale profitable campaigns;
• Strong analytical mindset and decision-making based on data;
• Team player with ownership mindset and a drive for results.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a CRM Team Lead to become a key member of our dynamic team. In this role, you will be responsible not only for developing and executing CRM and retention strategies but also for leading and mentoring a team of CRM specialists to achieve ambitious business goals.

HOW YOU WILL MAKE AN IMPACT

• Build and develop CRM and retention strategies for casino products
• Develop player lifecycle campaigns: onboarding, retention, reactivation, churn prevention, loyalty
• Create segmentation strategies and personalized communication flows
• Analyze CRM performance metrics including retention, LTV, ARPU, NGR, churn, CTR, and conversion rates
• Optimize communication funnels and player engagement strategies
• Collaborate with Product, VIP, BI, Content, and Dev teams
• Manage and mentor the CRM team
• Conduct 1:1 meetings, performance reviews, and team coaching
• Set KPIs and monitor team performance
• Oversee CRM campaigns across Email, SMS, Push, Onsite, and Messengers
• Work with automation and trigger-based campaigns
• Launch and optimize A/B tests
• Prepare technical tasks for BI and development teams
• Participate in CRM platform improvements and implementations

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 3+ years of CRM experience in iGaming
• 1+ year of leadership or team management experience
• Strong understanding of player lifecycle and retention mechanics
• Experience working with Tier-1 / European GEOs
• Hands-on experience with CRM platforms and campaign management
• Strong analytical skills and understanding of CRM metrics
• Experience with multichannel communication strategies
• Ability to work in a fast-paced startup environment
• Strong communication and organizational skills
• English level: Intermediate+ or higher

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced and highly motivated Product Manager to join our team. You will play a crucial role in shaping the direction and success of our products by identifying the needs of our target audience and developing innovative solutions to meet those needs.

HOW YOU WILL MAKE AN IMPACT:

Develop and own product vision and strategy aligned with business objectives.
Create and maintain a comprehensive product roadmap with clear prioritization, milestones, and delivery timelines.
Lead end-to-end brand and product launches from concept to go-live, ensuring smooth market entry and operational readiness.
Coordinate cross-functional teams including development, design, marketing, retention, and customer support; define tasks, review deliverables, and control deadlines.
Monitor and ensure high product quality across all user touchpoints, collaborating with related teams to deliver an excellent user experience.
Conduct market and competitor research, analyze player behavior and needs, and collect feedback from customer support to define product requirements.
Design, configure, and manage bonus mechanics and loyalty programs aimed at increasing retention and player lifetime value (LTV).
Track and analyze product performance metrics, assess feature effectiveness, and drive continuous improvements using data-driven insights.
Monitor competitors’ products, unique selling propositions (USPs), bonus strategies, and features to identify market opportunities and maintain competitive advantage.
Use CMS platforms for content management, product configuration, and operational updates to ensure smooth platform functionality.
Manage the full product lifecycle from ideation through launch and ongoing support, including resource planning, risk management, and timely delivery.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

At least 3 years of experience in product gambling companies;
English at the intermediate level and above;
Experience with online casino platforms;
Understanding the regulation of markets and peculiarities of licenses will be a plus;
Deep understanding of casino products, product metrics, bonus systems, and loyalty programs;
Experience in creating tournaments and promotional companies.

HOW WE WILL KEEP YOU SMILING:

Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
Unlimited vacation days and paid sick leave—because your rest matters.
A competitive compensation that truly reflects your skills and expertise.
Employee referral bonus and gifts to celebrate your special occasions.
50% financial support for learning expenses to supercharge your professional growth!
A positive atmosphere where you always feel respected and truly belong.
Inspirational team-building activities that turn colleagues into best friends.
Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
Co-working space reimbursement to save your nerves from always working from home :)

We’re looking for a strong VIP Support Team Lead with solid experience in iGaming, Betting, or FinTech who can lead and develop a high-performing VIP Support team while maintaining a premium level of service. The ideal candidate has a deep understanding of VIP support, bonus and retention mechanics, and key service metrics, combined with strong communication and people-management skills. You should be confident handling complex escalations, coaching agents, maintaining high Tone of Voice standards, and working closely with VIP, Risk, Payments, WFM, and QA teams. We’re looking for someone with strong ownership, emotional intelligence, discretion, attention to detail, and the ability to stay calm and make sound decisions in high-stakes situations

HOW YOU WILL MAKE AN IMPACT

1. Team Leadership & Mentorship

• Lead, mentor, and support a team of VIP Support Agents to maintain premium service quality.
• Conduct regular 1-on-1s, deliver constructive feedback, and facilitate agent development.
• Keep the team motivated and aligned on high-touch communication standards.

2. VIP Department & Bonus Alignment

• Work in close sync with VIP Account Managers on personalized bonus offers, exclusive promos, and player retention triggers.
• Maintain a thorough understanding of the VIP bonus policy to guide agents on manual bonus approvals, wagering conditions, and custom compensations.

3. Shift & Operational Planning

• Collaborate in tandem with the Workforce (WFM) Manager to plan, oversee, and optimize 24/7 shift coverage, handovers, and real-time queue flow.
• Act as a senior escalation point for complex player issues, coordinating with Risk, Payment, and VIP teams for rapid resolution.

4. Quality & Tone of Voice

• Audit team interactions to ensure compliance with VIP Tone of Voice, discretion, and problem-solving accuracy.
• Identify performance gaps and conduct targeted coaching sessions alongside the Quality Assurance (QC) team.

5. Documentation & Insights

• Keep internal VIP SOPs, escalation flows, and bonus matrices up to date.
• Track team metrics (SLA, CSAT, FCR), analyze recurring payment/tech blockers, and report actionable insights to upper management.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Customer/VIP Support (iGaming, Betting, or FinTech), with at least 1 year in a Team Lead or Senior role
• Proven people-management skills: ability to lead, mentor, and foster a strong culture within a high-touch support environment.
• Strong written and verbal *communication skills (B2+ / C1)*with an understanding of personalized, tone-of-voice-driven service.
• Solid understanding of VIP service metrics (SLA, CSAT, FCR) and data-driven quality improvement.
• Deep understanding of Gaming bonus structures, retention mechanics, and custom promo policies for high-value players.
• High ownership, discretion, emotional intelligence, and ability to handle high-stakes escalations smoothly.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

About Platform DareBay

DareBay is a UGC marketplace platform (Web & Telegram) connecting brands with content creators via automated, metric-based challenges and contests. We are in the pre-release stage - the product is live, scaling fast, and you will see the direct impact of your work immediately.

The Role

We are looking for a Data Engineer (2–4 years of exp.) to own, audit, and scale our data infrastructure. You will maintain data platforms under growing client loads, working closely with the CTO, Backend team, and Data Analysts.

Key Responsibilities:

• Audit, optimize, and maintain the existing data infrastructure.
• Build and scale reliable batch/streaming ETL/ELT pipelines.

• Collaborate with the CTO and analytics team to ensure data availability and quality.

   

Technical Stack:

• Core: Python & Advanced SQL (optimization, window functions).
• Processing & Orchestration: Apache Spark / Flink, dbt, Apache Airflow.
• DWH & Lakes: Snowflake / BigQuery / Redshift, ClickHouse (OLAP), Apache Iceberg.
• Streaming & Infra: Apache Kafka, Docker, Kubernetes, CI/CD.
• Data Quality: Great Expectations / Soda / Monte Carlo.

• Pluses: Java, Grafana/Prometheus, Telegram Bot API.

   

Requirements:

• 2–4 years of commercial Data Engineering experience.
• English: Upper-Intermediate (for documentation and tech communication).

• Ability to work closely with cross-functional teams (CTO, Backend, Analytics).

   

What We Offer:

• Remote-first format & flexible hours.
• Direct impact on architecture at an early scaling stage.
• Direct collaboration with the core team (CTO).

About the project:

This is your opportunity to make a real impact on a large-scale Healthcare product — bridging manual testing expertise and automation to raise the quality bar for features that affect real patients and care providers. Working alongside a strong team of Senior Manual QAs, you will transform deep domain knowledge into reliable automated scenarios that the whole team can trust.

A new team member will be in charge of:

• Own the analysis of requirements and user stories during planning to surface logic gaps and edge cases before development begins.
• Drive manual testing for newly developed features and system updates, ensuring quality at every release.
• Build and maintain robust UI automated tests using C#, Playwright, and NUnit within the established framework architecture.
• Ensure the reliability of daily and nightly automation runs by monitoring logs, diagnosing failures, and independently resolving flaky tests.

Does this relate to you?

• Commercial experience: 3+ years.
• Programming Skills: Solid foundational understanding of C#.
• UI Test Automation: Proven commercial experience using Playwright, including expertise in efficient locator strategies, timeout management, browser contexts, and network request interception (equivalent experience with Selenium WebDriver or Cypress is also accepted).
• Testing Frameworks: Practical, hands-on experience with NUnit, encompassing test attributes, parameterization, and a clear understanding of the test execution lifecycle.
• Manual QA Expertise: Strong command of test design techniques, exploratory testing methodologies, and the ability to create clear, concise test documentation.
• Infrastructure & CI/CD: Proficiency in Git (including branching strategies and Pull Requests) coupled with a basic working knowledge of CI/CD processes, such as triggering pipelines and analyzing reports in tools like Azure DevOps, Jenkins, or GitLab.
• Product-Oriented Thinking: Capacity to grasp the broader vision of our Healthcare product, understand the “why” behind specific features, and continuously advocate for the best possible user experience.
• Proactive Ownership: A self-starter mentality. You take full ownership of your work, actively identify opportunities to enhance QA processes, and consistently propose solutions rather than merely highlighting problems.
• Analytical Problem-Solving: Capable of independently debugging code and accurately differentiating between genuine system bugs and automation script failures.
• Agile Mindset: Demonstrated experience thriving in iterative development environments and smoothly adapting to shifting requirements.
• AI Tool Utilization: Practical experience leveraging AI-assisted tools (e.g., GitHub Copilot, ChatGPT, or similar) to expedite test script creation, debugging, and documentation.
• English: Upper-Intermediate or above.

Nice to Have:

• API Testing & Automation: Background in manual REST API testing (using Postman or Swagger) or API automation (utilizing Playwright’s API Request context, HttpClient, or RestSharp).

How We Support Your Success:

• Remote or hybrid? The choice is yours. We offer a highly flexible approach to time off and personal days, empowering you to manage your own work-life balance.
• We invest in your proactive mindset. Access dedicated professional training and development opportunities, customized to align with your career goals.
• Sharpen your cross-cultural communication with our dedicated in-house English tutor.
• Influence our growth and culture. Participate in our Referral Bonus program to get rewarded for bringing top talent to the team, and benefit from our Recognition Reward program, which celebrates and rewards your productivity and contributions as a team member.
• We recognize that life happens outside of work. Enjoy special perks to celebrate your birthdays, weddings, and the arrival of new family members.

• We handle the logistics so you can focus on ownership. Benefit from dedicated invoicing assistance, tech admin support, and proactive People Partnership.

   

Please note: Specific financial allowances, insurance options, and localized administrative support vary by country. We will gladly discuss the tailored package available in your specific location during our conversation!

Ready to try your hand? Send your CV without a doubt!

MyRaif Platform Team is a high-performing mobile development unit organized as discovery squad (Senior Product Owner, Product Designer, System Analyst) working closely with delivery squad supported by Technical Leads (iOS, Android, backend). Our mission is to continuously develop and evolve MyRaif platform — a core enabler that powers multiple teams and drives key business initiatives across the company.

As Senior Product Owner, you will own the end-to-end product lifecycle of MyRaif platform, from discovery through delivery. This platform acts as the foundation for all contributor teams by providing scalable enablers, governance, and guidelines that accelerate their work. You will collaborate closely with MyRaif Platform Owner and technical leads to shape the platform’s roadmap, deliver impactful features, and ensure alignment with strategic goals

Why This Role Is Exciting

• High impact: your decisions influence multiple teams and business units simultaneously.
• Technical depth: work closely with engineering leads to build scalable, robust platform solutions.
• Full ownership: shape a growing platform from discovery to delivery, defining how it evolves.
• Collaborative environment: join a squad that values continuous interaction between product, design, analytics, and engineering.

Your future responsibilities:

• Drive business initiatives through platform capabilities, ensuring alignment with strategic goals
• Lead discovery and delivery of platform features & services that enable other teams to build faster and better
• Shape and evolve core platform components, including:
• Registration & Auth: secure authentication, authorization, and access management across services
• UI Kit: shared design system and component library for consistent, scalable interfaces
• Client Permissions & Roles: flexible access control models supporting diverse user needs
• Digital Signature workflows, compliance and security tools
• Home page & reference UI architecture setting standards for contributor teams
• Third-party SDK integrations ensuring reliability and extensibility
• Technical Infrastructure: autotest frameworks, platform documentation, observability, and CI/CD pipelines
• Manage mobile app release cycle to ensure smooth, timely deployments
• Own and prioritize Platform Team backlog, define priorities, and communicate clearly with stakeholders
• Support the Platform Owner in coordinating Shared MyRaif backlog across teams
• Define and maintain platform governance: rules, guidelines, and best practices for all contributor teams

Your skills and experience:

• Have 3+ years experience as a Product Owner or Senior Product Owner, ideally in mobile or platform products
• Understand technical concepts across iOS, Android, and backend development
• Are comfortable managing end-to-end product development cycles, including discovery and delivery phases
• Can navigate ambiguous, cross-team challenges with structured thinking and clear communication
• Are proactive, curious, and driven to build scalable solutions that empower others
• Have experience creating and enforcing platform governance and guidelines
• Proven experience working with mobile products, including iOS and Android app development environments
• Strong analytical skills with a deep understanding of key product and business metrics
• Expertise in data-driven decision making, including experience with A/B testing and post-test analysis
• Solid grasp of UX/UI principles for mobile applications and prototyping skills
• Experience collaborating with cross-functional teams (development, design, marketing, security, etc.)
• Excellent communication skills, able to clearly articulate ideas and proposals to diverse teams
• Proficiency in writing business requirements, specifications, and product documentation
• Understanding of AI technologies and their potential application in product development and platform enhancement

We offer what matters most to you:

• Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral program with rewards for bringing in new colleagues to Raiffeisen Bank. 
• Social package: official employment, 28 days of paid leave, additional paternity leave, and financial assistance for parents with newborns. 
• Comfortable working conditions: possibility of a hybrid work format, offices equipped with shelters and generators, modern equipment. 
• Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist, or lawyer; discount programs for sports and purchases; family days for children and adults; in-office massages. 
• Training and development: access to over 130 online training resources; corporate training programs in CX, Data, IT security, leadership, agile, сorporate library. 
• Great team: our colleagues form a community where curiosity, talent, and innovation are welcome. We support each other, learn together, and grow. You can find like-minded individuals in over 15 professional communities, reading clubs, or sports clubs. 
• Career opportunities: we encourage advancement within the bank across functions. 
• Innovations and technologies: Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Android). Data stores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink. AI: building expertise and actively integrating into processes. 
• Support program for defenders: we maintain jobs and pay average wages to mobilized individuals. For veterans, we have a support program and develop the Bank’s veterans community. We work on increasing awareness among leaders and teams about the return of veterans to civilian life. Raiffeisen Bank has been recognized as one of the best employers for veterans by Forbes. 

Why Raiffeisen Bank? 

• Our main value is people, and we support and recognize them, educate them and involve them in changes. Join Raif’s team because for us YOU matter! 
• One of the largest lenders to the economy and agricultural business among private banks. 
• Recognized as the best employer by EY, Forbes, Robota.ua, Stud-Point, Delo.UA, NV, Odgers, UAFIC. 
• The largest humanitarian aid donor among banks (Ukrainian Red Cross, UNITED24, Superhumans, СМІЛИВІ). 
• One of the largest IT product teams among the country’s banks. 
• One of the largest taxpayers in Ukraine; 6 billion UAH were paid in taxes in 2025. 

Opportunities for Everyone: 

• Raif is guided by principles focused on human development and the well-being of 5,000 employees and over 2.5 million clients. 
• We uphold the principles of diversity, equity, and inclusion. 
• We are open to hiring veterans and people with disabilities and are ready to adapt the work environment to meet your specific needs. 
• We collaborate with students and experienced professionals alike, creating opportunities for growth at every stage of a career 

You matter at Raif!