Jobs at Djinni

We’re looking for a performance-driven copywriter who knows how to turn words into revenue.

This is not a content role — we need someone who can increase conversions, lower CPA, and drive measurable results.

What you’ll do

• Write and optimize landing pages, sales pages, email flows, and ads
• Turn product features into clear, emotional, high-converting messaging
• Continuously A/B test copy to improve conversion rate (CR)
• Work closely with marketing to improve CPL, CPA, and ROAS

• Identify user objections and eliminate them through copy

   

What we’re looking for

• Proven experience in performance / conversion copywriting
• Strong understanding of funnels, user intent, and buyer psychology
• Ability to show measurable results (CR, CPA, ROAS improvements)
• Experience working with paid traffic (Meta, Google, etc.)

• Data-driven mindset and ability to move fast in a remote environment

   

🚫 This is NOT a fit if

• You only wrote blog posts, articles, or SEO content
• You cannot show before/after performance metrics

• You focus on “nice writing” instead of results

   

How to apply

Please send:

1. 3–5 landing pages or sales pages you wrote (links or PDFs)
2. Conversion rate before and after your work (or other measurable impact)

3. A short explanation of what you changed and why

    

👉 Applications without measurable results will not be considered.

We are looking for an experienced Product Owner to lead a casino product in CIS markets.
This role is focused on product growth, retention, and continuous improvement of player experience.

📌 Requirements
• 4+ years of overall experience, including 3+ years in casino product management
• Strong understanding of key casino metrics: GGR, NGR, RTP
• Hands-on experience with A/B testing and analytics tools (Google Analytics, Hotjar, Power BI)
• Solid understanding of UI/UX principles
• Experience working with CIS markets
• Experience with bonus mechanics and promotional strategies
• Skills in player segmentation and customer journey mapping
• Leadership experience (team of 5+ people)
• Knowledge of game providers and payment systems
• Strong expertise in retention strategies

💼 Responsibilities
• Lead the CIS product team and own the product roadmap
• Manage promotional calendars and bonus strategies
• Monitor and analyze KPIs daily, proactively identifying growth opportunities
• Analyze player behavior and improve user experience
• Conduct competitor and market research
• Create product specifications and feature mockups
• Optimize existing features and scale successful solutions
• Manage backlog and prioritize tasks
• Collaborate with CRM team on retention initiatives
• Run A/B tests and analyze results
• Prepare regular product reports and share insights

⭐ We Offer
• Fully remote work (Mon–Fri, 10:00–19:00 GMT+2)
• Paid vacation and sick leave
• Competitive salary
• Corporate psychologist support
• Knowledge sharing and internal team events
• Opportunities for continuous professional growth
• Dynamic environment in a profitable and fast-growing company

Join us to build and scale high-impact iGaming products and directly influence business growth.

We are looking for a strategic and hands-on Head of Affiliate to lead and scale our acquisition across CIS markets.
 

This role combines strategy, leadership, and execution, with direct impact on business growth, revenue, and performance.
 

📌 Responsibilities:

• Own and scale acquisition strategy across multiple products
• Build and develop the affiliate department (team, structure, processes)
• Drive high-quality traffic through diversified acquisition channels
• Manage key channels: Facebook, TikTok, SEO, ASO, Google Ads / UAC, PPC, influencer and streamer marketing, affiliate networks
• Negotiate and optimize partnerships, deal structures, and payout models
• Design and scale acquisition funnels (inbound and outbound)
• Develop and expand local partnerships across CIS markets
• Collaborate with product teams (landing pages, A/B testing, CRO, localization)
• Manage and allocate marketing budgets (500k+ USD per month)
• Track and optimize key metrics: ROI, CPA, ARPU, LTV
• Analyze customer journeys (CJM) and improve conversion rates

🎯 Requirements:

• 3+ years of experience in iGaming or Betting
• 2+ years in a leadership role within affiliate or performance marketing
• Strong knowledge of CIS markets and traffic sources
• Proven track record of scaling affiliate-driven acquisition
• Deep understanding of FTD, ARPU, LTV, and retention metrics
• Hands-on experience with paid social, Google Ads / UAC, SEO / ASO, influencer marketing, CPA networks
• Strong negotiation and partner management skills
• Experience managing budgets of 500k+ USD per month and delivering strong FTD results
• Analytical mindset and solid understanding of unit economics
• Understanding of gambling regulations in target markets

💼 We offer:

• Fully remote work (Mon–Fri, 10:00–19:00 GMT+2)
• Paid vacation and sick leave
• Competitive salary and performance-based bonus
• Corporate psychologist support
• Knowledge sharing and internal team events
• Continuous professional growth
• Dynamic environment within a profitable and fast-growing company

This is a high-impact role with full ownership of acquisition strategy and real influence on business growth. If you're ready to scale results and build a strong affiliate function, we’d love to hear from you.

Backend Engineer (Node.js / TypeScript) — AI-First SaaS

Company: ListKit (US-based, remote-friendly) Compensation:  (based on experience) Type: Full-time contractor, remote Location: Ukraine / EU

About Us

ListKit is a fast-growing B2B lead generation platform processing 825M+ data records. We're an AI-first engineering team — Claude and Cursor are embedded in everything from code review to sprint planning. If you've never shipped code with AI tools, this isn't the right fit. If AI-assisted development is already how you work, keep reading.

What You'll Do

• Design and build backend services in Node.js and TypeScript powering data enrichment, order processing, and API infrastructure
• Own async processing pipelines: message queues, job lifecycle management, retry logic, completion detection
• Work with cloud services (GCP Cloud Run, PubSub, Cloud Tasks, Firestore) to build scalable, event-driven systems
• Optimize SQL queries against large-scale databases (SingleStore, SQL Server, PostgreSQL) with 100M+ row tables
• Integrate third-party APIs with rate limiting, provider fallback patterns, and error recovery
• Build and maintain REST APIs serving both internal frontend teams and external customers
• Use AI development tools (Claude Code, Cursor, GitHub Copilot) as your primary workflow — not as an afterthought
• Participate in code reviews, architectural discussions, and sprint planning

Requirements

• 4+ years of backend development experience with Node.js and TypeScript
• Strong understanding of async patterns: Promises, event loops, streaming, worker threads
• Experience with message queues and async job processing (PubSub, SQS, Kafka, or similar)
• Solid SQL skills — complex JOINs, query optimization, stored procedures
• Experience with cloud platforms (GCP preferred; AWS/Azure transferable)
• Familiarity with containerized deployments (Docker, Cloud Run, or similar)
• Active user of AI coding tools (Claude, Cursor, Copilot) in daily development
• Strong written English for async communication (Slack, Linear, docs)

Nice-to-Have

• Experience with GCP specifically (Cloud Run, PubSub, Cloud Tasks, Firestore)
• Familiarity with Terraform or other IaC tools
• Experience with data enrichment, lead generation, or sales automation platforms
• Stripe billing integration (credits, refunds, usage-based pricing)
• Exposure to .NET/C# (reading code, understanding integration points)
• Experience building multi-tenant SaaS APIs with API key auth and per-plan rate limiting
• React/Next.js frontend skills (we have a frontend team, but versatility is valued)

Why ListKit

• AI-first team: we estimate all work assuming AI-assisted development and track AI adoption scores
• Small, high-output engineering team where your work directly impacts revenue
• Real distributed systems problems at meaningful scale (not CRUD)
• US-based company with EU-friendly hours and async-first culture
• Fast-moving — we ship weekly, not quarterly

We are looking for a Manual QA Engineer with great communication skills and willing to work in complicated business domains. 

You'll join a team of professionals who work on challenging projects related to IoT and data analytics.

Responsibilities:
 

• Understand the business of a client
• Ensure high quality of the product
• Manual testing of UI and API parts of the product
• Analyzing requirements
• Define, document and implement test cases
• Update and maintain existing test documentation
• Communicate with the team

Requirements:
 

• Previous experience as a Manual QA Engineer or similar position (at least 2 years)
• Web-related knowledge (Client-Server model, HTTP, API)
• Ability to read and write in English
• Good communication skills
• Willingness to learn
• Knowledge of SDLC and test design techniques
• Creation and maintenance of test documentation
• Experience with analyzing and testing requirements
• Ability to troubleshoot issues and analyze their root cause
• Knowledge of SQL
• Ability to identify the issue using server logs
• Experience writing Test Plans from scratch
•  

Will be a plus:

• Testing of application localization changes
• Knowledge of Jira and Confluence
• Knowledge of TestRail
• Experience with CI/CD tools (Jenkins, CodeBuild, etc.)
   
• Experience working with AWS

Benefits:

• Proper compensation
• Coverage of paid certifications
• Teambuilding events

About the interview process ( a.k.a. a bonus for those who can read so much text):

1. Brief introductory call

2. Technical interview, the interview consists of two rounds, one hour each

About AgileVision.io

AgileVision helps companies improve their online presence and IT transformation. It advises its clients on automating existing business processes and moving those processes to the cloud to support organizational growth.

AgileVision is a professional service provider focused on bringing digital transformation benefits to businesses. By demonstrating its skills through successful IoT integrations and other technology innovations for eCommerce and retail, AV equipment, logistics, and supply chain, and advanced material manufacturing companies, AgileVision ensures successful delivery by the Agile Methodology, QA techniques, and constant communication of project status and requirements with its clients.

AgileVision consults on the technology stack to match the specific needs of the project and provide the most value for business optimization and growth.

Requirements:

• 1–3 years of commercial development experience;
• Strong knowledge of JavaScript and TypeScript;
• Experience with Node.js and/or Bun.js;
• Experience with Vue.js is preferred; React is also acceptable;
• Good understanding of full-stack web application development;
• Understanding of WebSockets and real-time communication;
• Experience working with PostgreSQL;
• Good understanding of asynchronous programming;
• Confident working with the Git version control system;
• Strong analytical and problem-solving skills;

• Intermediate level of English.

   

Would be a plus:

• Experience with modern backend architecture and API design;
• Experience working with ORMs or query builders;
• Familiarity with deployment, CI/CD, and cloud environments;
• Experience building scalable products or SaaS platforms.

• Experience using AI tools for coding to improve productivity;

   

Responsibilities:

• Develop and maintain full-stack product features with attention to quality and performance;
• Participate in end-to-end development, from idea to production;
• Build both backend and frontend parts of the application;
• Work with real-time features using WebSockets;
• Deliver features quickly and efficiently;

Job Description

• Core AI Frameworks: Strong proficiency in Python, PyTorch, and TensorFlow and other Deep Learning libriries for developing denoising and enhancement models.
• Computer Vision & Enhancement: Deep understanding of image transformation matrices and granular control over image enhancement parameters.
• Advanced Image Metrics: Experience in calculating and thresholding quality metrics, including brightness, noise, and shape indices.
• AI-Assisted Labeling: Hands-on experience with Label Studio for real-time interactive AI-assisted segmentation and data annotation.
• MLOps for Vision: Proficiency in MLflow for artifact tracking and DVC for managing large image dataset versioning.
• Orchestration & Tools: Experience using Apache Airflow to automate complex enhancement workflows and OpenVINO for model optimization.
• Statistical Auditing: Ability to perform statistical reviews of evaluation results to ensure production safety and model accuracy.

Job Responsibilities

As an ML Engineer (AI Developer), you will bridge the gap between process engineering and scalable AI infrastructure.

• Modular Image Processing: Design and develop custom image pre-processing flows and device-specific adapters to ensure customer needs are met across different device types.
• Pipeline Engineering: Construct various types of data processing pipelines specific to use cases on CD-SEM devices.
• Deep Learning Implementation: Utilize modern Deep Learning libraries to perform ML model training and evaluation specifically for image enhancement.
• Quality Control & Validation: Implement automated model validation and image enhancement quality control to compare processed vs. original images.
• Algorithm Integration: Add new algorithms and image processing tools via a plug-in approach to the unified platform.

Department/Project Description

Our client is evolving its existing application from a monolithic, device-specific tool into a scalable, unified MLOps platform.

The project focuses on supporting multiple Critical Dimension Scanning Electron Microscope (CD-SEM) devices and expanding AI denoising model usage across diverse environments. You will join a team moving away from hard-coded solutions toward a modular "Plugin and Adapter" architecture that automates the machine learning lifecycle—from data ingestion to edge deployment.

Join Breeze as a Junior User Acquisition Manager and grow together with an experienced performance team. In this role, you’ll experiment with new channels, launch and analyze tests, and gradually take on more ownership as you build your expertise. You’ll learn how data, creativity, and structured experimentation come together to drive consistent growth — helping more people discover tools for self-understanding and personal growth.

Who We Are:
Our mission is to provide access to a tool for deep self-discovery. Our product, Breeze, empowers over 14 million users with:

• Self-discovery tests that help reveal your true essence.
• A personalized routine plan to help find daily happiness and foster useful habits.
• Gain clarity, foster gratitude, and find peace with daily journaling and self-reflection questions.

Our dedication has earned us a user rating of 4.6. We’ve been featured as one of Apple’s "New Apps We Love".

Why You’ll Love Working With Us:

• Flexible Work Model: Work remotely, from our Warsaw office, or a blend of both — whatever suits you best.
• Generous Time Off: Enjoy 28 days of vacation, 12 personal days, and unlimited sick leave.
• Career Growth: We prioritize your career advancement with opportunities to enhance your skills and expand your impact.
• Psychological Support: We cover therapy or counseling sessions to support your well-being.
• Fitness Allowance: Stay active with financial support for sports-related activities.
• Language Courses: Improve your English skills with reimbursement for courses, tutors, books, and language apps.
• Supportive Team: Join a collaborative community of enthusiastic and ambitious professionals.

Your Role:

• Analyze and optimize campaigns across platforms like Meta, TikTok, Snapchat, Pinterest and Reddit Ads.
• Launching and running A/B tests, validate hypotheses and improve performance metrics step by step.
• Collaborate closely with creative and design teams: contribute to creative briefs, share performance insights, and learn how to connect data with creative strategy.
• Conduct competitor and market research to identify trends, new angles, and growth opportunities.
• Help monitor campaign budgets and performance metrics, ensuring campaigns stay aligned with team goals and KPIs.
   

About You:

• 6+ months of experience in performance marketing or paid acquisition.
• Basic hands-on experience with at least one paid channel (Meta, TikTok, Pinterest, Snapchat, Reddit Ads).
• Solid understanding of key marketing metrics (CTR, CPM, CPA, ROAS) and curiosity to dive deeper into analytics.
• Ability to analyze large amounts of data and make data-driven decisions.
• Strong creative thinking skills with the ability to develop unique strategies to attract and keep users.
• Upper-intermediate English proficiency or higher for seamless collaboration with international teams and partners.

Ready to make a meaningful impact through your talents and expertise? Apply now and join a mission-driven team dedicated to improving daily life for millions!

We are looking for a Strong Junior QA Engineer who is motivated to ensure product quality across web and mobile applications. The ideal candidate is eager to deeply understand the product, analyze and clarify requirements, proactively communicate with the team, and maintain a strong focus on testing during release cycles.

Responsibilities

• Design, implement, and execute test cases
• Perform manual testing (functional, regression, exploratory) for web applications
• Analyze requirements
• Identify, document, and track bugs
• Collaborate closely with developers to improve product quality
• Evaluate current testing processes and suggest improvements
• Document test results and maintain testing artifacts

Requirements

• Minimal commercial experience
• Strong understanding of QA theory and processes
• Good communication skills and the ability to work in a team
• Ability to work with product requirements and translate them into test cases
• Understanding of software testing methodologies (manual testing)
• English level: Intermediate or higher

We Offer

• Work in a collaborative and supportive team
• Opportunity to grow from junior to middle level
• Real product experience
• Office-based environment in Vinnytsia

We’re expanding fast and looking for a Junior Affiliate Manager who’s ready to take ownership, bring in affiliates, and scale traffic. You’ll work closely with a sharp, dynamic team and have real opportunities to grow inside a serious operation that already works. You’ll also represent the

network at top industry conferences and events - online and worldwide.

■ Requirements:

• B2 English written and spoken - must
• At least 1 year of experience as an affiliate manager - must
• Proven ability to recruit affiliates independently - must
• Strong understanding of traffic sources - Email, SEO, Native, Push, Social, etc. - must
• Familiarity with CPA / RevShare / Hybrid payment models - advantage
• Basic knowledge of tracking platforms and S2S/postback setup – advantage
• Experience with Google Sheets / Docs - advantage

■ Responsibilities:

• Source and onboard new affiliates across all GEOs
• Manage affiliate relationships and track performance
• Monitor traffic quality, conversion rates, and FTDs
• Communicate with affiliates via Telegram, email, and calls
• Coordinate with advertiser and tech teams to solve issues
• Represent the network in industry events and online communities

■ What You Get:

• Join a live, working network with real volume and strong offers
• Work with a tight, smart team that moves fast and supports each other
• Full remote flexibility - results over hours
• Real growth path - prove yourself and move up
• A serious business that’s growing month by month

Senior Technical Marketing Specialist (Growth / AdTech)

We are looking for a Senior Technical Marketing Specialist to drive our advertising ecosystem, optimize performance channels, and contribute to the evolution of our marketing infrastructure.

This role sits at the intersection of marketing, data, and product, making it ideal for someone with a strong performance background and a technical mindset who wants to influence how marketing systems are built and scaled.
 

You will work closely with company leadership and cross-functional teams to improve channel performance, enhance integrations, and shape the future of our marketing capabilities.

Key Responsibilities

Own and optimize performance marketing across multiple channels (paid social, programmatic, etc.)
Translate business needs into scalable marketing and technical solutions
Collaborate with engineering and data teams to improve tracking, attribution, and integrations
Analyze campaign performance and drive data-informed decisions
Identify growth opportunities across channels and markets
Contribute to the development of internal tools and automation processes
Align marketing efforts with overall product and business strategy

Primary Focus

Optimize and scale paid acquisition channels
Improve data accuracy, attribution, and reporting systems
Drive automation of marketing processes to reduce manual work
Enhance efficiency and scalability of marketing operations

Secondary Focus

Explore and test new advertising channels and tools
Support integration of new platforms from a marketing and performance perspective
Contribute to strategic decisions on channel expansion

Technical & Product Contribution

Work closely with APIs, tracking systems, and marketing tools
Define requirements for marketing-related features and internal tools
Support development of scalable marketing infrastructure
Ensure data integrity and compliance across platforms
Participate in roadmap discussions related to marketing and growth

Required Qualifications

4–6+ years of experience in performance marketing / growth / media buying
Strong hands-on experience with major advertising platforms (Meta, TikTok, LinkedIn, etc.)
Strong analytical mindset and experience with data-driven decision-making
Experience with tracking, attribution models, and marketing analytics
Understanding of marketing funnels and user acquisition strategies
Comfort working with technical teams and discussing integrations
AI-first mindset and willingness to use AI tools for optimization and automation
Strong communication and stakeholder management skills

Nice to Have

Experience with programmatic advertising (DSPs, SSPs, ad exchanges)
Basic understanding of APIs, webhooks, or data pipelines
Experience building or improving internal tools or automation workflows
Exposure to product management or interest in moving toward a product role
Experience in regulated industries (healthcare, pharma, etc.)

Why this role

This role is perfect for marketers who want to go beyond campaign management and influence how marketing systems and products are built.

You will have the opportunity to work on complex adtech challenges, collaborate with technical teams, and grow toward a Product-oriented or Product Manager role 

We are looking for a Senior Media Buyer to take ownership of our advertising channels performance and play a key role in shaping our future product strategy. This position combines hands-on media buying expertise with a strategic mindset, offering a clear growth path toward a Product Manager role.

You will work closely with company leadership, data, and engineering teams to scale advertising performance, optimize channel integrations, and gradually transition into product-driven decision-making.

Key Responsibilities

Own and manage paid media campaigns across multiple advertising platforms
Drive performance optimization through testing, scaling, and data analysis
Collaborate with data, engineering, and product teams to improve campaign efficiency and tracking
Translate business goals into actionable media buying strategies
Identify growth opportunities across new and existing advertising channels
Work closely with leadership to align media strategy with overall business objectives
Mentor junior media buyers and contribute to team knowledge sharing

Growth Scope (Product-Oriented Responsibilities)

Participate in shaping the strategy for advertising channel integrations
Provide insights to improve automation and data synchronization between platforms
Collaborate on defining requirements for internal tools and dashboards
Contribute to roadmap discussions related to marketing and adtech capabilities
Gradually take ownership of product initiatives related to acquisition and performance marketing

Primary Focus

Scale and optimize paid acquisition channels (social, programmatic, etc.)
Improve campaign performance through data-driven decision-making
Enhance tracking, attribution, and reporting accuracy
Reduce manual processes through automation and tooling

Secondary Focus

Explore and test new advertising platforms and traffic sources
Identify high-potential channels for scaling
Support integration of new channels from a business and performance perspective

Technical & Analytical Contribution

Work closely with APIs, tracking systems, and attribution tools
Ensure data accuracy and consistency across platforms
Provide structured feedback for improving internal tools and integrations
Support automation initiatives to increase efficiency and scalability

Required Qualifications

4–6+ years of hands-on experience in media buying / performance marketing
Strong experience with major advertising platforms:

• Paid social (Meta, TikTok, LinkedIn, etc.)
• Programmatic / DSPs (as a plus)

Strong analytical mindset and experience with data-driven optimization
Experience with tracking, attribution models, and performance analytics
Understanding of marketing funnels and user acquisition strategies
Experience working with large budgets and scaling campaigns
AI-first mindset: willingness to use AI tools for optimization, testing, and automation
Strong communication skills and ability to work cross-functionally
Experience mentoring or leading junior team members

Nice to Have

Experience with programmatic ecosystem (DSPs, SSPs, ad exchanges)
Basic understanding of APIs, integrations, or marketing tech infrastructure
Experience collaborating with product or engineering teams
Background in automation or building internal tools
Interest in transitioning into a Product Manager role

Why this role

This is not just a media buying role — it's an opportunity to grow into Product Management, influence platform development, and shape how advertising technology is built and scaled within the company.

Senior Frontend Developer (Vue.js)

Requirements

• Senior-level experience as a Frontend Developer
• Strong knowledge of JavaScript and TypeScript, with a deep understanding of how these languages work under the hood
• Strong experience with Vue.js 2 and Vue.js 3
• Solid understanding of frontend build configuration and tooling, including Vite and Webpack (setup, customization, and performance optimization)
• Experience in designing, implementing, and customizing UI components, including form components and reusable UI elements
• Hands-on experience working with maps (Google Maps or similar services)
  • Experience in building, rendering, modifying, and managing geometric objects on maps (polygons, polylines, markers, etc.)
• Experience with Server-Side Rendering (SSR)
• Experience working with Docker

Responsibilities

• Taking ownership of the frontend domain
• Working closely with the Tech Lead
• Providing guidance and support to a mid-level frontend developer
• Participating in architectural design, technical decision-making, and refactoring of the project
• Implementing complex, high-impact tasks

Team

Our team includes 2 Frontend Engineers, 2 Backend Engineers, 1 Mobile Developer, and 1 QA Engineer.

Skills

• Ability to quickly understand large legacy codebases
• Strong problem-solving skills for complex and non-standard tasks
• Attention to code quality, maintainability, and performance

What We’re Looking For

• Ukrainian candidates based outside of Ukraine

   

Interview Process

• Pre-screen interview
• Technical interview
• Interview with Product Manager

Munich, Germany (Hybrid)

We’re on the lookout for a passionate and skilled developer to join our growing team in Munich. If you thrive in building robust e-commerce solutions and enjoy working with modern technologies in a collaborative environment — this one’s for you.

What you bring
- Strong hands-on experience with PHP and Symfony
- Solid background in e-commerce development (Shopware 6 or TYPO3 preferred)
- Proven experience with APIs, system integrations, and interfaces
- Familiarity with CI/CD pipelines, Git, testing, and monitoring tools
- Basic understanding of frontend technologies (HTML, CSS, JavaScript)
- A structured, independent, and solution-oriented mindset
- Curiosity and interest in emerging tech, especially AI-driven solutions

What we offer
- Hybrid work model with a modern office in Munich
- Relocation support to help you settle in smoothly
- Opportunity to work on impactful, high-scale e-commerce projects
- A collaborative, forward-thinking team environment

About the role

We are looking for a teammate who doesn’t just “close tickets” but truly cares about people. At Innocode, support is about empathy, guidance, and building a community around our products.

We are moving away from old-school manual support towards modern, AI-augmented workflows. We want you to be at the forefront of this shift — using smart tools to handle the routine, so you can focus on high-impact human interaction and creative problem-solving.

As a part of our team, you will:

• Deliver Human-Centric Care: Provide thoughtful support via Intercom and email, ensuring every user feels heard and valued.
• Master AI & Innovation: Explore and implement AI tools to automate routine replies and summarize insights, making our support faster and smarter.
• Be the User’s Advocate: Collaborate closely with Product, Marketing, and R&D teams. You are the voice of the customer that shapes our roadmap.
• Drive Product Adoption: Onboard new customers with a personal touch, ensuring they find value in our products from day one.
• Collaborate & Co-create: Work with engineers to resolve technical puzzles and help build a world-class Knowledge Base that empowers users.
• Optimize & Experiment: Continuously improve our support flows. If you see a way to make the customer journey smoother, you have the autonomy to make it happen.

About you:

• Empathy First: You are a “people person” who finds joy in helping others and can turn a frustrated user into a loyal fan.
• Tech-Savvy & Curious: You have 2+ years of experience in IT support (B2B is a plus), but more importantly, you are excited about AI and new technologies.
• Communication Pro: Your English is fluent (B2+), and you can explain complex technical ideas in simple, warm language.
• Team Player: You thrive in a collaborative environment where we share knowledge and back each other up.
• Proactive Problem-Solver: You don’t wait for instructions; you identify bottlenecks and suggest solutions.
• Toolbox: Experience with Intercom, Zendesk, or JIRA is great, but your ability to learn new systems quickly is what matters most.

About us:

Innocode AS is a Scandinavian and Ukrainian-owned software development company with a total of 52 people.

We have several teams working on delivering solutions for Scandinavian and European companies.

What’s our company and working culture?
It’s simple — common sense is our religion.
If you want to create value — you start with “Why”, right? And are not afraid to initiate improvements. You take responsibility to make the change happen. That’s what we try to do every day. “Always improve yourself” is our mantra, and we hope you share the same approach.

About Innocode in short links:
Own Products: innocode.com/our-products
Our Projects: https://www.yulieta.eco

Behind the scenes life — Instagram: www.instagram.com/innocode.people
Stories about us, people, who build Innocode: medium.com/@innocode