Jobs at Djinni

After 6+ years in iGaming, we are scaling our brands and looking for a Graphic Designer who thinks in visuals and delivers pixel-perfect.

You make our two brands look click-worthy. Banners, landing pages, promo, social media, CRM campaigns: everything a player sees goes through your hands.

What you will do

• Conceptualizing visuals by studying relevant information and branding materials
• Illustrating concepts by designing examples of art arrangement, size, type size, and style and submitting them for approval
• Work with AI models and content
• Creating a wide range of graphics and layouts with software such as Photoshop
• Preparing rough drafts and presenting ideas to relevant stakeholders
• Using the appropriate colors and layouts for each graphic
• Collaborating with relevant stakeholders and cross-departmental teams to produce the final design
• Ensuring final graphics and layouts are visually appealing and on-brand

What we are looking for

• 3+ years in graphic design within iGaming sphere
• Strong portfolio with banners, landing pages and promo creatives
• Confident with Adobe Photoshop, Illustrator, After Effects, Figma
• Understanding the core graphic design principles: color, typography, composition, iconography, and animation
• Able to handle high task volume and keep deadlines
• Attention to detail and clean final files
• Ukrainian / Russian C1, English B2+ for team communication

Why join us

• Full range of tasks: from performance banners to landing pages and brand visuals, never monotonous
• Our own product, not outsourcing: you shape how the brand looks, not just execute someone else's guidelines
• Professional development opportunities and continuous learning
• Opportunity to grow in an international iGaming company
• 24 paid vacation days + 10 paid sick days
• Annual Loyalty Bonus
• Full remote work

Hey! 💚

We are SemMedia, a team specializing in editing wedding videos for international markets, including the USA, Canada, England, Australia etc.

Our team is looking for talented and experienced editors to join our team, working on Highlights (4−9 min), Full Films (21 min-1 h), and/or Teasers (30-60 sec), and sometimes other types of videos.

Responsibilities:

Your task involves editing American wedding videos in various formats (Highlights, Full Films, Teasers, etc.), filmed in stunning locations with elegant ceremonies, focusing on sincere guest greetings, without unnecessary competitions or distractions.

Requirements:

• Proficiency in Adobe Premiere Pro or FCPX, or DaVinci Resolve is required.
• Proficiency in English sufficient to understand spoken language (for selecting and arranging speeches).
• Timely completion of work with strict adherence to deadlines is expected.
• A powerful computer (or laptop) and high-speed internet (minimum 200 Mbps, with 500–1000 Mbps recommended) are necessary.
• We highly value self-discipline, responsibility, and openness to constructive criticism.

Will be a plus:

• Experience in editing American weddings.

Responsibilities:

• You'll be editing weddings (Highlights, Full Films, Teasers etc) set in stunning locations, featuring elegant ceremonies, heartfelt guest greetings.

We offer:

• Remote work with a flexible schedule.
• Competitive salary.
• Opportunity for professional growth.
• Achievement-based bonuses.
• Gifts for Birthdays and St.Nicolas Day.
• A dynamic, growing team always exploring new formats and striving for continuous improvement.
• Regular online meetings.

We are looking for editors with experience in wedding editing or those who work at a high or above average level. If you're just starting your journey in editing, please use your motivation to learn and grow, and we will surely cross paths in the future! 

We look forward to seeing you at SemMedia! 💚

Key Responsibilities  

• Design, develop & maintain scalable, secure cloud infrastructure.  
• Architect and manage cloud networking, including VPC design, segmentation, and connectivity.  
• Automate CI/CD pipelines and deployments.  
• Implement proactive monitoring and alerting (CloudWatch).  
• Troubleshoot and optimise system and network performance across environments.  
• Manage IaC for consistent, reliable infrastructure.  
• Lead incident resolution and root cause analysis.  
• Collaborate on architecture, ensuring security, scalability, and operational excellence to ensure reliable application deployment and performance.  
• Continuously evaluate and recommend improvements to infrastructure and DevOps processes.  
• Participate in disaster recovery planning and system backup strategies.  
• Ensure compliance with security best practices and organisational policies.  

Must have  

• 5+ years in DevOps, SRE, or platform engineering.  
• Advanced AWS expertise (Lambda, ECS, API Gateway, S3).  
• Strong AWS networking experience, including Transit Gateway, VPC (subnets, route tables, peering), PrivateLink, Route 53, Elastic Load Balancing, NAT Gateway, and Security Groups/NACLs.  
• Proficient in Python, Bash; working knowledge of Node.js or Go.  
• Skilled in CI/CD tools (GitHub Actions, GitLab CI, AWS Codebuild).  
• Infrastructure as Code (CDK, CloudFormation).  
• Observability tools: Grafana, Datadog.  
• GitHub Enterprise, Atlassian APIs, Slack bots.  
• Event-driven architecture & microservices.  
• Significantly important - Data Platforms experience: ETL Processes, Data Injections, SageMaker, Mash Solutions etc.

Desirable  

• Familiarity with event-based architecture and microservices environments.  
• Experience designing multi-account/multi-VPC network topologies and hybrid connectivity.  
• Experience with GitHub Enterprise, Atlassian APIs, and Slack bots.  
• Proficiency with observability tools like Grafana and Datadog.  
• Understanding of cost optimization strategies in multi-cloud environments, including network/data transfer cost optimization.  

We’re a fast-growing outsourcing IT company that’s been around for 13 years, and we’re on the lookout for a Scrum Master for a long-term product-driven project.

You’ll be joining a multi-team Smart City software ecosystem built for the Middle East market. It’s a fully agile product-driven setup, with real users and real impact.

You’ll work mostly on the team level with 2–3 cross-functional Scrum teams, helping them stay focused, deliver value, and continuously improve. If you enjoy empowering teams and love seeing progress happen, let’s talk! 

Requirements:

• 3+ years of proven experience as a Project Manager or Scrum Master in a software development environment, including at least 2 years specifically as a Scrum Master in product teams.
• Hands-on facilitation, mentoring, and coaching skills.
• Solid knowledge of Agile approaches and frameworks (Scrum, Kanban) and the ability to apply them pragmatically.
• Experience working with multiple teams simultaneously.
• Experience with team and process metrics (including delivery metrics).
• Understanding of software development lifecycle and delivery principles.
• Understanding of modern engineering culture and practices (e.g., CI/CD, test automation, DevOps culture, feature flags, pair programming, etc) and ability to support their adoption within teams.
• Practical experience in change management.
• Strong systems thinking, empathy, active listening, and critical thinking.
• Ability to explain complex concepts simply and clearly.
• Proficiency with project management software and tools.
• Problem-solving skills and the ability to adapt to changing circumstances.

Nice to have:

• Agile certifications (PSM, KMP, etc.)
• Understanding of change management in complex environments.
• Experience with scaling frameworks (LeSS, Nexus, etc.)
• Experience working in a project-based environment

Responsibilities:

• Analyze current team processes and build a roadmap for improvement.
• Define and track team/process/delivery metrics and visualize progress.
• Coach and mentor teams to foster growth, autonomy, and self-management.
• Collaborate with the Product Owner to improve backlog refinement and goal-setting processes.
• Identify risks and remove impediments, including dependencies and bottlenecks.
• Support cross-team collaboration and communication with stakeholders.
• Facilitate team events: Daily Scrums, Sprint Planning, Reviews, Retrospectives – while empowering teams to lead these sessions themselves.
• Promote a healthy team dynamic, facilitate conflict resolution, and monitor team health via observation and 1:1s.
• Mentor teams on Agile practices, Definition of Done, and effective tooling.
• Encourage and support the adoption of strong engineering practices like continuous delivery, use of feature flags, test automation, clean code, frequent refactoring, and fast feedback loops to help teams deliver high-quality, reliable software.
• Lead internal workshops/trainings on Agile techniques and tools.
• Ensure transparency through effective visualization (e.g., product goals, sprint targets, metrics).
• Work with PO and stakeholders on roadmap communication and sprint-to-product goal alignment.
• Continuously improve the Product Backlog Refinement process:
• Teach effective PBI creation and splitting techniques
• Support technical task prioritization
• Ensure backlog clarity, order, and visibility

What We Offer:

• Competitive salary
• Loyal, open-minded management and the ability to influence decision-making
• A collaborative and innovative environment with room for professional growth

ZentixSoft is looking for a Cloud / DevOps Engineer (AWS & Serverless) ☁️🛡️
 

Note: This is a Full-Time Outstaffing role for a major international FinTech product aimed at enhancing fraud-detection services.
 

💡 Why ZentixSoft? 
💸 Salary Review: A structured system of compensation reviews aligned with your engineering growth.
 ⚖️ Work-Life Balance: Sustainable workflows with no senseless overtime, helping you keep your resource fully charged. 
🦾 Trust and Transparency: Zero micromanagement and no invasive time-trackers—we fully trust your professional autonomy.
 🎁 Gifts & Culture: Corporate gifts for holidays, birthdays, and a true team atmosphere where your voice always matters.
 

If you are a cloud-focused engineer with strong Infrastructure as Code skills and JS/TS literacy, here is what our perfect match looks like:

1️⃣ Commercial Experience: 2+ years of relevant hands-on industry experience building and supporting AWS infrastructure (experience with serverless architecture is a big plus!). 
2️⃣ Infrastructure as Code: Practical experience developing and maintaining projects with Terraform. 
3️⃣ Coding Literacy: Ability to comfortably read and write JavaScript / TypeScript code (mandatory for CI/CD and automation). 
4️⃣ Security & CI/CD: Solid understanding of security hardening practices, supply chain security, and setting up CI/CD pipelines alongside monitoring, tracing, and alerting systems. 
5️⃣ Communication: English level Upper-Intermediate (B2) or higher for client syncs and technical collaboration.
 

Project Details: 📍 Location: Remote — hiring is open globally across EU / UK, North & LATAM, APAC, and MENA regions. 

⏳ Format: Full-Time, Outstaffing. 
 

Please share your CV, current location, and monthly salary expectations (Gross, USD/

We are Lumos Codes Blockchain \ AI outsourcing company looking for Go-lang backend engineer for fresh project for our client;

Project is treasury and accounting service for the crypto-casino, responsible for deposit wallet generation, deposits, withdrawals, swaps and in-game balance changes; 

Service is built over Fireblocks so previous experience is nice to have and works with EVM \ Solana and Tron chains for reconciliation and sanity checks.

Service is built as integration component for the casino service and follows REST\microservices patterns;

Core responsibilities:

* Cooperating with architect to design the system from scratch following domain and go-lang best-practices
* Cooperating with core team to provide clean integration interface
* Develop maintainable and performant code

* Verify code with unit, functional and E2E tests
* Participate in daily activities to keep project progressing

What we offer:
* No bureaucracy in any aspect of the cooperation

* No "do it nice" specs; the product and lead engineer will help with clarifying and building any project related specs
* Competitive and timely payment

Interview steps:

We have a single 1.5h interview with Tech Lead and that's it

Timeline:
* 3-months project with possibility to work after the release (based on client plans)

* Start date "ASAP", project starts at the begging of the September 

We are looking for flutter developer for our music software

( work in Lviv or Kyiv,

remote work possibility ):

www.MusConv.com

About the project:

MusConv is b2c music software which helps people synchronize their music between music services: Spotify, Apple Music, YouTube Music, Amazon Music, Tidal and others.

We offer:

Challenging interesting project

Professional growth and development program

Flexible schedule

Team of highly talented individuals

Access to developer courses like https://www.pluralsight.com

Mentor: code reviews, studying

We are looking for flutter developer to implement new features

We are looking for C# developer for our music software

( work in Lviv or Kyiv,

remote work possibility ):

www.MusConv.com

About the project:

MusConv is b2c music software which helps people synchronize their music between music services: Spotify, Apple Music, YouTube Music, Amazon Music, Tidal and others.

We offer:

Challenging interesting project

Professional growth and development program

Flexible schedule

Team of highly talented individuals

Access to developer courses like https://www.pluralsight.com

Mentor: code reviews, studying( fiddler, postman, asynchronous programming, etc.)

5% of sources is simple gui based on xaml( avalonia similar to wpf )

95% of sources is regular .net standard( backend to interact with different music services )

We are looking for C# developer to implement new features

Let’s Start With a Hello
We’re looking for a Senior / Lead SEO Specialist to build and scale SEO across several iGaming, betting, and review projects.
The main goal is simple: grow qualified organic traffic and FTD, primarily across Tier 1 and Tier 2 markets.
We’re looking for someone who can build a strategy, break it down into actionable tasks, execute it hands-on, and take responsibility for the result.

What You’ll Be Doing

• Build and execute SEO strategies across multiple projects.
• Break strategy into clear tasks, prioritize them, and drive execution to completion.
• Grow organic traffic and FTD, primarily in Tier 1 and Tier 2 markets.
• Scale traffic across site networks and other emerging SEO opportunities.
• Audit partner websites and provide actionable recommendations for the marketing team.
• Optimize site structure, content, meta tags, landing pages, and internal linking.
• Collect, manually analyze, and cluster semantic cores; prioritize pages and opportunities.
• Analyze competitors and identify what actually works in the SERPs.
• Integrate GEO into existing SEO processes.
• Build clear reporting around KPIs, traffic, rankings, conversions, FTD and RDT.
• Run link building: crowd, manual outreach, webmaster communication, placement control, and indexing checks.
• Work with Google Sheets and Looker Studio for reporting and analytics.
• Crawl websites using Screaming Frog or similar tools, identify technical issues, and control fixes.
• Test and apply approaches that currently work in competitive SEO: expired domains, parasite SEO, and similar tactics.

What We’re Looking For

• 3+ years of SEO experience in iGaming.
• Hands-on experience with review websites.
• Strong advantage: experience with betting and an interest in sports.
• Solid SEO cases from the last 12 months.
• Ability to build a strategy, break it into tasks, and deliver results independently.
• Strong hands-on experience with Screaming Frog or similar crawling tools.
• Understanding of the gambling niche, its specifics, and SEO risks.
• English B1+ — enough to communicate with webmasters and handle outreach.
• High level of autonomy, ownership, and responsibility for results.

Nice to Have

• Experience with AI tools and SEO automation.
• Experience with affiliate projects, site networks, and domain migrations.
• Experience recovering projects from penalties/filters or executing fast domain migrations.
• Experience with emerging and experimental SEO approaches.

What’s In It for You

• Competitive compensation based on experience and results.
• Fully remote work, 10:00–19:00.
• Work with international iGaming and betting projects.
• High level of autonomy and direct impact on SEO and business metrics.
• Opportunity to work with competitive Tier 1 and Tier 2 markets.
• Modern SEO stack and AI tools.
• Growth toward SEO Lead / Head of SEO.

Let’s Wrap It Up
If you’re a hands-on SEO who knows how to build strategy, execute it, find what works, and turn organic traffic into FTDs, we’d love to hear from you.
Show us what you’ve built — and let’s grow it further.

Join our in-house Acquisitions & Affiliate Marketing team for international Curacao-licensed B2C projects with our software solution.

As an Affiliate Marketing Manager, you will:

• Manage effective revenue growth through affiliate channels, ensure solid support and transparent communication with all affiliates & partners;
• Monitor and analyze affiliate performance based on standards KPIs such as CR, Inst2Reg, Reg2Dep, Click2Reg, Click2DEP;
• Identify and onboard new affiliates to expand the partner network, negotiate terms, and finalize partnership agreements;
• Plan and execute marketing campaigns in collaboration with affiliates to effectively promote brands;
• Manage the affiliate marketing budget efficiently, maximizing ROI and controlling costs;
• Represent the company at iGaming events, and stay updated on industry trends, competitor activity, and market changes.

Requirements:

• 1+ years of experience in Affiliates & online marketing with a strong network of contacts;
• Experience on Tier-1 geos with different sources;
• Solid sales and negotiation skills aimed at tangible results;
• Ability to adapt to new markets quickly, comfortable dealing with fast-paced environments and ambiguity;
• Business proficient English is a must.

What we offer:

• Competitive salary;
• Remote work in a flexible environment;
• 20 working days of paid vacation and education projects;
• Great product with our software solution;
• Opportunity for growth at professional levels way, attending top industry events and conferences, and international workshops at our competence centers.

Don't delay! Send your CV right now and join our highly professional and ambitious team

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.