Jobs at Djinni

We’re looking for a Senior Microsoft Dynamics 365 CE Developer to join a project focused on extending and maintaining an existing, heavily customized Dynamics 365 Customer Engagement solution.

What you’ll do

• Develop and maintain customizations for Dynamics 365 CE / CRM.
• Work with C#/.NET, plugins, Custom APIs and Dataverse SDK.
• Design and optimize Dataverse data models.
• Develop JavaScript/TypeScript form scripts and PCF controls.
• Work with Model-driven Apps and Power Platform.
• Build and maintain integrations with Azure services and external systems.
• Troubleshoot production issues and optimize performance.
• Manage solutions and ALM across Dev/Test/Prod environments.
• Perform data migrations and work with security configurations.
• Make technical decisions and independently estimate and break down tasks.

Requirements

• 5+ years of experience with Dynamics 365 CE / CRM.
• Strong C# / .NET experience.
• Solid knowledge of Microsoft Dataverse.
• Experience with JavaScript / TypeScript.
• Experience with PCF, React.
• Strong understanding of Dynamics 365 Model-driven Apps.
• Experience with Power Automate.
• Knowledge of Dynamics 365 security model.
• Experience with REST / Web API, OData, FetchXML.
• Experience with Azure Service Bus, Webhooks, Azure Functions.
• Knowledge of Entra ID / Azure AD, OAuth 2.0.
• Experience with performance optimization and troubleshooting.

• Experience with data migration tools such as Configuration. Migration Tool, KingswaySoft / SSIS or Data Import Wizard.

   

Nice to have

• Power Pages / Portals.
• Git, Azure DevOps / GitHub Actions, Power Platform Build Tools, pac CLI.
• Azure Functions, Logic Apps, Key Vault, Application Insights, API Management.
• SQL Server, Azure Synapse Link / Microsoft Fabric.
• Dynamics 365 Sales, Customer Service or Field Service.
• Dual-write / Dynamics 365 F&O integrations.
• FakeXrmEasy, EasyRepro or Playwright.
• SSRS / FetchXML reporting, Power BI.

We Offer:

• Remote work and flexible working hours.
• Legal support.
• Paid sick leaves.
• Paid vacations.
• Medical insurance. 
• Free English classes.

About the Role:

We are looking for a proactive and detail-oriented General QA Engineer who can own the full testing lifecycle. This role is ideal for a strong junior or mid-level specialist who is comfortable working independently, collaborating with developers and product teams, and ensuring high product quality from requirements to release.

Responsibilities:

• Perform full-cycle testing: from requirements analysis to release validation;
• Design, write, and maintain test documentation (test cases, checklists, test plans);
• Conduct manual testing of web and/or mobile applications;
• Identify, document, and track bugs (e.g., using Jira or similar tools);
• Perform regression, smoke, sanity, and exploratory testing;
• Collaborate closely with developers, product managers, and designers;
• Participate in grooming, planning, and sprint activities;
• Validate requirements and provide early feedback on potential issues;
• Support release processes and post-release verification.

Requirements:

• 4+ years of professional experience in QA
• Commercial experience with Playwright + TS
• Understanding of QA methodologies, testing types, and software development lifecycle (SDLC);
• Experience with manual testing of web applications (mobile is a plus);
• Ability to write clear and structured test documentation;
• Experience with bug tracking systems (e.g., Jira, YouTrack, etc.);
• Basic knowledge of API testing (Postman, Swagger, etc.);
• Understanding of client-server architecture;
• Basic SQL knowledge for data validation;
• Experience working in Agile/Scrum teams;
• Good analytical thinking and attention to detail;
• English level: Intermediate or higher (written and spoken).

About Llama Luna Apps

We're an enthusiastic team of 10 building and pushing iOS apps in Health & Wellness. Five years on the market, 8M+ combined downloads, a 4.9 average App Store rating, an App Store App of the Year winner, and Apple Design Award finalist.

Our apps:

• Waterllama — our flagship, a llama-themed water tracker with more features than you knew you needed
• Foodllama — AI calorie tracker with adorable llama design
• Pinkllama — the cutest period tracker, featuring our signature llama character
• Mindllama — sleep, focus, and mindfulness, of course with a llama
• App #5 — launching soon, and you'll help take it to market.

We keep the team small and the bar high — everyone here is an A-player in their craft, and we work hard to keep it that way. That's what makes the output strong and the work actually fun.

Who we're looking for:

A professional who moves fast and thinks in experiments. We don't sit in approval cycles, we don't write strategy decks for the sake of decks, and we don't wait for the perfect plan - we test, measure, and iterate. We need someone who works the same way: forms hypotheses, ships them quickly, kills what doesn't work, and doubles down on what does.

What you'll own:

• Influencer partnerships — sourcing, negotiating, briefing, tracking results
• Organic UGC at scale — TikTok, Instagram, X, Lemon8 across multiple accounts, fast iteration
• ASO and Apple Search Ads — full ownership
• AI automation across the function — we already use AI in content production; you'll build workflows, not just use tools.

You'll work with our designer, marketing, and content specialist, and report directly to the Co-founder & COO.

You're a fit if you have:

• 3+ years of hands-on mobile app growth (paid + organic + influencer)
• Influencer deals end-to-end — sourcing, negotiating, measuring
• UGC at scale across multiple accounts with content that performed
• AI-native working style - you build automations, not just prompts
• Subscription monetization fluency (trials, paywalls, funnel logic)
• iPhone user.

Bonus: ASO and Apple Search Ads & launching apps from zero.

Schedule

Available in chats during 13:00-22:00 Kyiv time. This overlaps US influencer/partner conversations and our internal founder team's hours.

Hiring process

1. Short Google form
2. Video intro
3. 2 Test tasks: #1 unpaid (up to 1h); #2 paid (up to 4h)
4. Call with Co-founder — fit, terms, onboarding
5. Offer

We respond fast and at every step.

What we offer

• 24 paid vacation days per year + public holidays. Unused days roll over into the next year - we don't pressure you to "use it or lose it"
• 10 paid sick days per year, no doctor's notes or bureaucracy required
• Fully remote

We are looking for a HubSpot Specialist / Consultant to join our team and help international clients get more value from their CRM and digital tools.

You don't need to be a HubSpot expert from day one. We are looking for someone with good English, strong analytical and communication skills, and some experience working with CRM systems, customers, or business processes.

You will work closely with our Client Lead / Account Manager and internal specialists to understand client needs, find practical solutions, and help move projects forward.

What you'll do

• Work with HubSpot and other CRM-related tasks as part of client projects.
• Understand client needs and help translate them into practical solutions.
• Communicate with clients, ask questions, clarify requirements, and explain solutions.
• Coordinate tasks with our marketing, content, design, and development specialists.
• Help organize priorities, follow up on tasks, and keep projects moving.
• Identify potential issues and communicate them proactively.
• Learn and develop your HubSpot knowledge with support from the team.

We believe you have

• Good spoken and written English (B2 or higher).
• Strong analytical and problem-solving skills.
• Good communication skills and confidence working with clients or colleagues.
• Some experience working with a CRM system — HubSpot, Salesforce, Pipedrive, Zoho, or similar.
• Basic understanding of how CRM systems are used to manage customers, leads, sales, or business processes.
• Ability to organize your own work, manage priorities, and meet deadlines.
• Willingness to learn and develop your HubSpot expertise.
• An active Ukrainian FOP or willingness to register one before starting the role.

HubSpot experience is an advantage, but it is not a must.

Experience in customer service, sales support, account management, business analysis, onboarding, or project coordination can also be relevant.

Nice to have

• Hands-on experience with HubSpot.
• Experience with CRM automation, workflows, pipelines, or reporting.
• Experience with Marketing, Sales, Service, or Content Hub.
• Experience working with international clients or teams.
• Experience working in a digital agency, consultancy, or technology company.
• HubSpot certifications.

What we offer

• Work with international clients and real business challenges.
• A combination of CRM, consulting, client communication, and project coordination.
• Support from experienced HubSpot and digital specialists.
• Remote-first working environment.
• Opportunity to develop your HubSpot and CRM expertise.
• Opportunity to grow into a HubSpot Consultant / CRM Consultant role.

Let’s Start With a Hello
We’re looking for a Traffic Analyst who knows how to turn traffic data into clear business decisions. If you enjoy digging into funnels, analyzing user behavior, finding growth opportunities, and understanding what really drives ROI — this role is for you.

Who We Are
We’re an international digital product team working with multiple acquisition channels and markets. Data is at the heart of how we evaluate traffic, optimize marketing performance, and make product decisions.
Our culture?
Fast-moving and performance-focused.
Data-driven and analytical.
Focused on measurable business impact.
Collaborative, transparent, and growth-oriented.

What You’ll Be Doing 

• Analyzing performance across Affiliate, SEO, ASO, PPC, Direct, Email, Push, and other acquisition channels.
• Segmenting traffic by GEO, device, source, and user type.
• Calculating and monitoring key metrics: ROI, CPA, LTV, ARPU, Retention, and others.
• Preparing regular reports on traffic, conversions, and marketing campaign performance.
• Analyzing conversion funnels and identifying growth opportunities.
• Developing hypotheses and evaluating A/B test results.
• Providing data-driven recommendations to marketing and product teams.
• Analyzing user behavior, retention, and churn.
• Measuring the impact of promotions, bonuses, and product changes on business performance.

What Makes You a Great Fit

• 2+ years of experience as a Traffic Analyst / Marketing Analyst / Product Analyst.
• Strong knowledge of Excel / Google Sheets.
• Experience with BI tools such as Power BI, Tableau, Looker Studio, or similar.
• Strong understanding of marketing and product metrics: ROI, CPA, LTV, Retention, Conversion Rate, etc.
• Hands-on experience analyzing paid traffic and conversion funnels.
• Comfortable working with large datasets and analytical reporting.
• Ability to translate data into clear conclusions and actionable recommendations.
• English — Intermediate+.

Bonus Points

• Experience in iGaming, Betting, or Affiliate Marketing.
• Knowledge of SQL.
• Experience with trackers such as Keitaro, Voluum, Binom, or similar.
• Understanding of attribution and web/mobile analytics tools such as GA4, AppsFlyer, Adjust.
• Experience running and analyzing A/B tests.

What’s In It for You

• Cyprus-based candidates are preferred.
• Remote work can be considered for a strong candidate outside Cyprus.
• Opportunity to work with multiple traffic sources and large volumes of performance data.
• Direct impact on marketing efficiency, product decisions, and business growth.
• Close collaboration with marketing and product teams.
• Space to build hypotheses, find growth opportunities, and influence decisions through data.

Let’s Wrap It Up
If you know how to look beyond dashboards, find the story behind the numbers, and turn traffic data into actionable growth opportunities — we’d love to hear from you.

Digis is an international technology company, part of Fiverr (NYSE: FVRR), with 250+ specialists delivering high-load SaaS platforms, enterprise solutions, and cloud-native products for clients worldwide. We build long-term engineering teams and ensure transparency, stability, and professional growth for every talent.

About the Project

Large SaaS platform in the e-commerce domain that automates store operations for online sellers. The platform covers product importing, inventory and price synchronization, supplier integrations, order fulfillment automation, and marketplace management.

Hybrid work model: 3 days per week in the Warsaw office

Responsibilities:

• Perform manual and automated testing of new and existing functionality.
• Develop and maintain automated tests using Python and Playwright.
• Test landing pages, user flows, paid/free funnels, and payment flows.
• Test A/B test variations and validate functionality from the user perspective.
• Perform cross-browser, responsive, regression, and release testing.
• Identify, document, reproduce, and verify UI and functional bugs.
• Collaborate with developers and other team members to ensure product quality.

Requirements:

• 3+ years of experience in Automation QA
• Hands-on experience with Python and Playwright
• English: Upper-Intermediate (B2) or higher

We offer:

• Competitive compensation package
• Long-term cooperation and stability
• Proven product with around 10 years of successful operation
• Strong company backing as part of the Fiverr Group
• New team built from scratch with room to shape its ways of working
• Bi-weekly engineering discussions on architecture, implementation, and knowledge sharing
• AI-powered development supported by the client, including Claude Code for coding, refactoring, PR reviews, and Jira/Confluence tasks

If this sounds like the right opportunity for you, apply now!

When applying, please confirm that you are able to work in a hybrid format and visit our Warsaw office three times per week.

About Digis:

Digis is a European IT company with 200+ specialists delivering complex SaaS products, enterprise solutions, and AI-powered platforms worldwide. We ensure transparency, stability, and professional growth opportunities for all our team members.

About the Project:

The project is a global healthtech platform focused on remote patient monitoring, connected care, clinical research, and AI-powered healthcare.

The company’s products support healthcare programs across 70+ countries and are used by major global life sciences organizations.

You will join a mature, long-term product that continues to grow while giving designers significant ownership over discovery, user research, and product decisions.
 

Responsibilities

• Plan and conduct user research, including user interviews, usability testing, and contextual inquiry.
• Work with patients, clinicians, internal stakeholders, Product, and Engineering teams to identify real user problems.
• Synthesize research findings into clear problem statements, user journeys, and actionable product decisions.
• Own the full design process from discovery and early concepts through prototyping, validation, and production-ready specifications.
• Create clear user flows, interaction states, and design documentation for engineers.
• Prototype and iterate quickly, including using AI-assisted design and prototyping tools.
• Work closely with Engineering throughout implementation to ensure the final product matches the intended experience.
• Design simple and intuitive solutions for complex healthcare workflows.
• Consider accessibility, patient safety, clinical requirements, and regulatory constraints throughout the design process.
• Present and explain design decisions to both technical and non-technical stakeholders.
   

Requirements:

• 5+ years of professional Product Design / UX/UI Design experience
• 3+ years of strong hands-on experience with Figma
• Proven experience personally conducting user interviews and usability testing
• Strong end-to-end product design ownership, from discovery through implementation
• 1+ year of practical experience using AI tools in design workflows
• Ability to work independently and drive problems to completion with minimal supervision
• English: Upper-Intermediate or higher
   

What Makes This Role Special:

• Opportunity to work on a meaningful healthcare product with direct impact on patient care
• Product used at global scale across 70+ countries
• Real ownership of the full design process rather than execution of predefined tasks
• Strong focus on user research and evidence-based product decisions
• Opportunity to work with modern AI-assisted design and prototyping workflows
• Complex design challenges involving healthcare, accessibility, data, and multiple user groups
• Long-term product with continued growth and development
   

What We Offer:

• 20 paid vacation days per year
• 5 paid sick leaves per year with no medical documents required
• Personalized development plan with training compensation
• English courses compensation
• Work equipment if needed (PC / laptop / monitor)
• Flat and transparent internal communication
• Opportunity to switch between projects and technologies within Digis
• Full accounting support

About Digis:

Digis is a European IT company with 200+ specialists delivering complex SaaS products, enterprise solutions, and AI-powered platforms worldwide. We ensure transparency, stability, and professional growth opportunities for all our team members.
 

About the Project:

The project is a global healthtech platform focused on remote patient monitoring, connected care, clinical research, and AI-powered healthcare.

The company’s products support healthcare programs across 70+ countries and are used by major global life sciences organizations.

You will join a mature, long-term product that continues to grow while giving designers significant ownership over discovery, user research, and product decisions.
 

Responsibilities

• Plan and conduct user research, including user interviews, usability testing, and contextual inquiry.
• Work with patients, clinicians, internal stakeholders, Product, and Engineering teams to identify real user problems.
• Synthesize research findings into clear problem statements, user journeys, and actionable product decisions.
• Own the full design process from discovery and early concepts through prototyping, validation, and production-ready specifications.
• Create clear user flows, interaction states, and design documentation for engineers.
• Prototype and iterate quickly, including using AI-assisted design and prototyping tools.
• Work closely with Engineering throughout implementation to ensure the final product matches the intended experience.
• Design simple and intuitive solutions for complex healthcare workflows.
• Consider accessibility, patient safety, clinical requirements, and regulatory constraints throughout the design process.
• Present and explain design decisions to both technical and non-technical stakeholders.
   

Requirements:

• 5+ years of professional Product Design / UX/UI Design experience
• 3+ years of strong hands-on experience with Figma
• Proven experience personally conducting user interviews and usability testing
• Strong end-to-end product design ownership, from discovery through implementation
• 1+ year of practical experience using AI tools in design workflows
• Ability to work independently and drive problems to completion with minimal supervision
• English: Upper-Intermediate or higher
   

What Makes This Role Special:

• Opportunity to work on a meaningful healthcare product with direct impact on patient care
• Product used at global scale across 70+ countries
• Real ownership of the full design process rather than execution of predefined tasks
• Strong focus on user research and evidence-based product decisions
• Opportunity to work with modern AI-assisted design and prototyping workflows
• Complex design challenges involving healthcare, accessibility, data, and multiple user groups
• Long-term product with continued growth and development
   

What We Offer:

• 20 paid vacation days per year
• 5 paid sick leaves per year with no medical documents required
• Personalized development plan with training compensation
• English courses compensation
• Work equipment if needed (PC / laptop / monitor)
• Flat and transparent internal communication
• Opportunity to switch between projects and technologies within Digis
• Full accounting support

Olive Systems is looking for strong Forward Deployed Engineers to work on complex technology projects for US-based clients.

This role is for experienced, hands-on engineers who can take an ambiguous customer problem, figure out what needs to be built, and turn it into a working production solution.

We care much more about your engineering ability, ownership, and problem-solving skills than about a specific technology stack.

What you’ll do

As a Forward Deployed Engineer, you’ll work at the intersection of engineering, product, and the customer.

You’ll take ownership of problems that often don’t come with a complete technical specification and help determine what should be built, how it should work, and how to get it into production.

You’ll:

* Work directly with US-based customers to understand technical and business problems

* Turn ambiguous requirements into practical technical solutions

* Build prototypes quickly and take successful solutions into production

* Work across backend, frontend, APIs, infrastructure, data, and AI systems

* Make architecture and technical decisions with a high degree of autonomy

* Integrate solutions with existing customer systems

* Troubleshoot complex production and integration issues

* Work closely with engineers, product teams, and customer stakeholders

* Use modern AI coding tools and agents extensively as part of your development workflow

Who we’re looking for

We’re looking for strong engineers rather than specialists in one particular framework or stack.

You may currently be a:

* Senior / Staff Software Engineer

* Senior / Staff Full-Stack Engineer

* Technical Lead

* Hands-on Software Architect

* Founding Engineer

* Forward Deployed Engineer

* AI / Applied AI Engineer

You should be highly proficient in at least one of the following:

* Java

* JavaScript / TypeScript

* Python

* Go

But your primary programming language isn’t particularly important.

We’re looking for engineers who understand software deeply enough to move between technologies, learn unfamiliar systems quickly, and use AI coding tools and agents effectively to build production software.

What matters most

* Strong software engineering fundamentals

* Significant hands-on development experience

* Proven experience building and shipping production systems

* Ability to understand unfamiliar codebases and technologies quickly

* Strong system design and architecture skills

* Ability to solve problems without detailed specifications

* High level of ownership and independence

* Comfortable making technical decisions and explaining the trade-offs behind them

* Experience working directly with customers or business stakeholders

* Strong English communication skills

* Comfortable using AI coding tools and agents as a core part of your engineering workflow

* Ability to maintain meaningful overlap with US East Coast working hours

Experience building AI-powered products, LLM applications, agents, RAG systems, data platforms, or cloud-native systems is highly relevant, but not mandatory.

Location & Work Setup

Fully remote — Ukraine / Europe

The projects are primarily for customers on the US East Coast, so sufficient overlap with Eastern Time is required.

You’ll work in an international engineering environment on complex customer-facing projects where engineers are expected to understand the problem, make decisions, and own the solution from idea to production.

About Olive Systems

Olive Systems works with international technology companies to build and extend high-performing engineering teams.

We’re looking for engineers who don’t define themselves by a single programming language or framework. We want people who can understand difficult problems, learn quickly, use modern AI development tools effectively, and ship.

Lead Generation Specialist

Olive Systems is looking for an experienced Lead Generation Specialist to build a consistent pipeline of qualified B2B opportunities across Israel, the US, and Europe.

This is a hands-on role. You will research companies, identify potential needs, find decision-makers, discover relevant projects, run outbound campaigns, submit proposals, and continuously test new ways to generate conversations with potential clients.

Who We Are

Olive Systems is a technology services company working with startups, technology companies, and established businesses.

We help our clients solve engineering and product challenges across four core areas:

IT Outstaffing

We help companies extend their engineering teams with dedicated remote developers and technical specialists. We source engineers specifically for each client’s requirements, while the client works with them directly as part of their team.

AI Implementation

We design and implement practical AI solutions for existing products and business processes, including AI agents, RAG systems, LLM integrations, voice and chat AI, workflow automation, and custom AI-powered features.

Web Scraping & Data Collection

We build and maintain scalable scraping and data collection infrastructure, from individual custom scrapers to large-scale systems collecting and processing data from thousands of websites.

Custom Software Development

We build SaaS products, web applications, backend systems, APIs, integrations, internal platforms, automation solutions, and other custom software.

Your job is to understand these services well enough to recognize where there is a potential business opportunity and how to approach it.

What You’ll Do

You will own day-to-day outbound lead generation across several channels:

* LinkedIn: identify target companies and relevant decision-makers, research potential triggers and needs, build prospect lists, run personalized outreach, and follow up.

* Cold Email: research prospects, build targeted campaigns, personalize messaging, manage sequences, and optimize campaigns based on results.

* Upwork: continuously monitor relevant projects, qualify opportunities, prepare tailored proposals, submit applications, and manage initial conversations.

* XPlace: find relevant opportunities on the Israeli market, evaluate projects, submit proposals, and handle initial communication.

* Research companies before outreach to understand their product, team, technology, hiring activity, and potential needs.

* Identify founders, CTOs, VP Engineering, Heads of Engineering, Product leaders, and other relevant decision-makers.

* Find new channels, signals, and approaches for generating opportunities.

* Maintain an organized pipeline and accurately track outreach activity and results.

* Analyze what generates replies, meetings, and qualified opportunities, and continuously improve the process.

* Work directly with Olive Systems’ management on ICPs, messaging, offers, and new outbound experiments.

What We’re Looking For

* 2+ years of experience in B2B lead generation, outbound sales, SDR, or business development.

* Experience generating leads for software development, IT services, outsourcing/outstaffing, AI, SaaS, or other B2B technology services.

* Strong hands-on experience with LinkedIn and Sales Navigator.

* Practical experience with cold email outreach.

* Experience working with Upwork and submitting proposals for software/IT projects.

* Strong prospect and company research skills.

* Ability to understand a company’s business and identify potential needs instead of blindly following a lead list.

* Ability to write concise, personalized outreach that sounds human.

* Good understanding of software development and the technology industry.

* Strong written English.

* Comfortable working with CRM and lead-generation tools.

* Independent and proactive approach to work.

Strong Advantage

Experience with the Israeli market and XPlace, Hebrew, or previous lead generation for software development agencies/outstaffing companies will be a significant advantage.

Experience with tools such as Apollo, Clay, Instantly, Lemlist, Sales Navigator, or similar platforms is also valuable.

What Success Looks Like

We don’t measure success by sending thousands of generic messages.

We care about qualified opportunities and conversations with companies that could realistically become Olive Systems clients.

A strong person in this role should be able to look at a company or project and answer:

Why could they need us? Who should we contact? What should we offer them? And what is the best way to start the conversation?

If you are used to simply receiving a database and sending templates, this role probably isn’t the right fit.

If you enjoy researching companies, finding opportunities others miss, experimenting with outbound approaches, and turning cold prospects into real sales conversations, we’d like to talk.

We’re looking for an Unreal Engine Developer to join a product-focused engineering team working on advanced real-time 3D and simulation software.

You’ll work on a technically challenging Unreal Engine product that combines interactive 3D environments, simulation, real-time systems, and complex data-driven workflows. The role offers the opportunity to work on core product functionality and take ownership of features from technical investigation through implementation and delivery.

What you’ll do:

• Develop and maintain Unreal Engine 5 features using C++ and Blueprints
• Build and optimize large-scale 3D environments and complex real-time systems
• Work across physics, UI, tools, rendering, assets, and system integrations
• Improve workflows for processing and integrating complex 3D assets
• Optimize performance, memory usage, stability, and visual quality
• Design and improve internal tools and development pipelines
• Investigate and solve complex technical issues
• Make technical decisions and drive features from idea to delivery
• Collaborate with engineers and cross-functional teams
• Work effectively in an evolving product where requirements may not always be fully defined

Requirements:

• 5+ years of professional programming experience in the games industry
• Experience successfully shipping at least one title on Windows
• Strong C++ and Unreal Engine 5 experience
• Strong understanding of game architecture, algorithms, and multithreaded programming
• Strong knowledge of 3D vector math, matrices, transformations, and linear algebra
• Advanced experience with physics, assets, tools, and UI
• Strong debugging skills and experience solving complex technical issues
• Experience with Visual Studio and development tools/pipelines
• Experience optimizing large or performance-critical 3D environments
• Familiarity with Blender, 3D editing, rendering, scanned environments, or photogrammetry is a strong plus
• Familiarity with Agile methodologies
• Fluent English, both written and spoken

What we value:

• Ownership and the ability to take a feature from investigation to delivery
• A proactive approach to identifying risks, dependencies, and technical challenges
• Comfort working with ambiguity and evolving requirements
• Strong product thinking and the ability to make practical technical trade-offs
• Clear and direct communication
• Openness to feedback and knowledge sharing
• Curiosity and willingness to research, experiment, and learn

Come on board, and let’s grow together!

About the Company

We are a product iGaming company developing an international Sportsbook and Casino platform. We are looking for a VIP Retention Lead to drive the growth and retention of our highest-value player segment.

This is not a VIP Host role—you won't communicate with players directly. Instead, you'll build and optimize a scalable CRM-driven VIP retention system through segmentation, personalization, automation, and data-driven decision-making.

About the Role

Our VIP segment generates a significant share of the company's revenue, making this role strategically important to the business.

We're looking for someone who goes beyond launching CRM campaigns and can design a complete VIP Retention ecosystem—from segmentation and offer strategy to churn prediction, personalized customer journeys, and retention economics.

You'll report directly to the Head of CVM, enjoy a high level of ownership, and be responsible for the performance of the VIP segment.

Responsibilities

VIP Lifecycle Management

• Own and develop the end-to-end VIP retention lifecycle.
• Segment VIP players by tier, behavior, and lifecycle stage.
• Build and optimize a Pre-VIP pipeline to identify and nurture high-potential players before they reach VIP status.
• Monitor player movement between VIP tiers and continuously improve retention strategies.

Offer Strategy & Bonus Economics

• Design and maintain a structured offer matrix for different VIP segments.
• Develop personalized bonus mechanics and reward strategies.
• Manage bonus economics and optimize campaign efficiency.
• Present and defend retention strategies and business cases to the Head of CVM.

Churn Prevention & Reactivation

• Build an early churn detection system for VIP players.
• Analyze behavioral signals and implement churn alerts.
• Develop retention strategies for different churn-risk levels.

• Design and manage VIP reactivation programs for inactive players.

   

CRM Campaign Management

• Own the full campaign lifecycle in Smartico:
  • audience segmentation;
  • customer journeys;
  • personalized bonus mechanics;
  • VIP gamification;
  • campaign launches;
  • performance analysis.
• Develop cross-product retention campaigns between Sportsbook and Casino.
• Plan campaigns around major sporting events and business priorities.
• Prepare clear briefs for the Content team on VIP communications and creative assets.

Responsible Gaming

• Integrate Responsible Gaming principles into VIP CRM processes.
• Exclude players with Responsible Gaming risk signals from promotional campaigns.
• Ensure compliance with self-exclusion and responsible gaming policies.

Analytics & Reporting

• Monitor key VIP KPIs using Smartico Data Studio.
• Analyze retention, AV, NGR, and player migration between VIP tiers.
• Conduct post-campaign analysis using control groups.

• Prepare regular performance reports for the Head of CVM.

   

Requirements

• 4+ years of experience in CRM or Retention within the iGaming industry.
• Proven experience working with VIP / High-Value player segments is mandatory.
• Experience designing retention systems—not only executing campaigns.
• Hands-on experience building:
  • segmentation models;
  • offer matrices;
  • churn detection and alert systems;
  • personalized CRM mechanics.
• Practical experience with CRM platforms such as:
  • Smartico (strong advantage);
  • Optimove;
  • Fast Track;
  • or similar platforms.
• Strong analytical skills, including:
  • cohort analysis;
  • LTV modeling;
  • control groups;
  • bonus ROI;
  • retention campaign economics.
• Solid understanding of both Sportsbook and Casino player behavior.
• Experience working with Responsible Gaming principles.
• English sufficient for business communication and reading technical documentation.

Nice to Have

• Experience working with the Indian market.
• Experience building Pre-VIP pipelines.
• Experience with predictive churn models.

• Experience collaborating with VIP Host or VIP Account Management teams.

   

We Offer

• Fully remote work.
• High level of ownership and autonomy.
• Opportunity to build a VIP Retention system almost from scratch.
• Work with one of the most valuable player segments in the iGaming industry.
• Strong product team and modern CRM technology stack.
• Direct impact on key business metrics and product growth.

Responsibilities:

Carrying out segmentation of the database and implementing remarketing strategies;

Compose and plan email newsletter campaigns;

Customers retention;

Ensuring all email campaigns comply with current email best practice in the industry;

Communication about promo events;

Promo plan preparation;

Preparing a technical task to designer and copywriter;

A/B Testing on various email campaigns to establish the most effective;

Tracking and reporting on email campaigns in order to guide improvements;

Analysis of current email marketing campaigns and making recommendations for improvement;

Analysis and monitoring of the main KPIs and CRM actions;

Creation of and execution of customer engagement/acquisition strategies in line with the company’s; marketing and financial objectives.
 

Requirements:

Customer-first mindset;

Analytical and strategic thinking skills;

Data-driven approach;

Knowledge of different CRM systems and experience in setting up the trial, and onboarding processes using them (Customer.io, Optimove, Xtreme push);

Engagement;

Prior experience in retention roles (1+ years);

Experience and knowledge working with main KPIs such as Churn Rate, Retention Rate, GGR, NGR;

Knowledge of analytical tools, including Google Analytics. Ability to analyze, interpret, draw conclusions and implement solutions to a variety of complex issues;

Excellent written communication and copywriting skills in English;

Work experience with chatbots and AI would be highly appreciated;

Responsibility for running end-to-end projects as required.

Responsibilities:

Carrying out segmentation of the database and implementing remarketing strategies;

Compose and plan email newsletter campaigns;

Customers retention;

Ensuring all email campaigns comply with current email best practice in the industry;

Communication about promo events;

Promo plan preparation;

Preparing a technical task to designer and copywriter;

A/B Testing on various email campaigns to establish the most effective;

Tracking and reporting on email campaigns in order to guide improvements;

Analysis of current email marketing campaigns and making recommendations for improvement;

Analysis and monitoring of the main KPIs and CRM actions;

Creation of and execution of customer engagement/acquisition strategies in line with the company’s; marketing and financial objectives.
 

Requirements:

Customer-first mindset;

Analytical and strategic thinking skills;

Data-driven approach;

Knowledge of different CRM systems and experience in setting up the trial, and onboarding processes using them (Customer.io, Optimove, Xtreme push);

Engagement;

Prior experience in retention roles (1+ years);

Experience and knowledge working with main KPIs such as Churn Rate, Retention Rate, GGR, NGR;

Knowledge of analytical tools, including Google Analytics. Ability to analyze, interpret, draw conclusions and implement solutions to a variety of complex issues;

Excellent written communication and copywriting skills in English;

Work experience with chatbots and AI would be highly appreciated;

Responsibility for running end-to-end projects as required.

CRM Manager (Sportsbook)
 

About the Role

We are looking for a Senior CRM Manager to drive player retention and engagement across our Sportsbook product.

The role focuses on lifecycle marketing, audience segmentation, personalized communication, and continuous CRM performance optimization based on player behavior, betting activity, and sports event-driven campaigns.
 

Responsibilities

• Implement and develop RFM and behavioral segmentation.
• Build and manage CRM plans across different player segments.
• Manage CRM communication channels (Email, Push, Onsite, SMS).
• Develop and execute Sportsbook CRM campaigns around major sporting events, leagues, tournaments, and seasonal promotions.
• Personalize offers and customer journeys (free bets, cashback, reload bonuses, odds boosts, etc.).
• Launch and optimize reactivation campaigns.
• Run A/B tests (offers, timing, mechanics, events) and continuously improve CRM performance.
• Analyze key metrics such as Retention, LTV, Turnover, Bets, GGR, and Conversion Rate.
• Develop and optimize bonus mechanics, retention strategies, and customer engagement campaigns.

Requirements

• 3+ years of experience in CRM or Retention.
• Proven experience in Sportsbook is mandatory.
• Strong understanding of player behavior, retention mechanics, and lifecycle marketing.
• Experience with CRM funnels, customer segmentation, and key performance metrics.
• Hands-on experience with RFM and behavioral segmentation.
• Analytical mindset and data-driven approach.
• Experience working with CRM platforms and analytics tools.

What You'll Achieve During the First Months

• Optimize player segmentation and CRM strategy.
• Build a structured CRM plan for the Sportsbook product.
• Improve player retention and conversion rates.
• Launch and scale reactivation campaigns.
• Increase CRM performance through A/B testing and analytics.
• Deliver measurable improvements across key CRM metrics.

We Offer

• Competitive salary.
• Work permit support.
• 5/2 working schedule.
• Flexible start of the working day.