Jobs at Djinni

Role Overview

Our partner is one of the fastest-growing start-ups in the iGaming industry. They are seeking a highly motivated individual with a strong work ethic and a desire to grow to join their team as a Junior Account Manager.

In this exciting role, you will play a pivotal part in managing and nurturing client relationships, ensuring business growth, and maximizing company revenues. You will have the unique opportunity to develop your career within the commercial sector of the iGaming industry, guided and mentored by seasoned industry veterans.

Key Responsibilities

• Relationship Management: Build and maintain strong, long-term relationships with clients within the iGaming sector.
• Strategy Support: Assist in the development and execution of tailored account strategies to drive client success.
• Problem Solving: Address and resolve client inquiries in a timely, professional, and effective manner.
• Data Analysis: Analyze client performance data and provide actionable insights to optimize account performance.
• Business Growth: Proactively identify opportunities to expand the business and increase revenue streams.

• Market Intelligence: Stay abreast of industry trends and developments to contribute meaningfully to strategic discussions.

   

Qualifications

• Industry Passion: A genuine interest in the iGaming industry and a strong desire to learn.
• Language Skills: Native or professional fluency in Russian; excellent communication and interpersonal skills in English.
• Autonomy: Ability to work independently and make informed, data-driven decisions.
• Mindset: A proactive attitude with a willingness to take on new challenges in a fast-paced environment.

For our partner; we are looking for a Junior Finance Officer

About the Company: 
A growing iGaming company in Malta is seeking a motivated and detail-oriented Junior Finance Officer to join their team. This role offers a strong entry point into finance, providing hands-on exposure and development opportunities within a fast-paced, international environment. The Junior Finance Officer will support the finance function in the day-to-day financial operations of the company, working closely with the Head of Finance and the wider team to ensure accurate reporting and strong financial processes.
 

Key Responsibilities:

• Assisting with day-to-day accounting operations, including general ledger entries, month-end processes, accounts payable and accounts receivable
• Supporting inter-company reconciliations within the Group
• Assisting in the calculation of client revenue share, preparation of supporting schedules and posting of sales invoices in Dynamics365
• Supporting customer invoicing and assisting with basic debt collection activities
• Assisting with cash flow monitoring, payments and bank account administration
• Supporting the preparation of VAT returns and other regulatory filings
• Assisting in maintaining internal financial controls and documentation
• Supporting budgeting, forecasting and performance analysis activities
• Assisting with statutory audits, preparation of financial statements and regulatory submissions
• Carrying out any additional finance-related tasks as assigned from time to time
   

Qualifications:

• Degree in Accountancy, Finance or a related field (ACCA/ACA students considered an asset)
• Experience in the iGaming industry is a plus, but not essential
• Good knowledge of Microsoft Excel and willingness to learn financial systems
• Organised, detail-oriented and eager to learn
• Self-motivated with the ability to manage and prioritise tasks
• Ability to work collaboratively with cross-functional teams
• Strong analytical mindset and problem-solving skills
• Comfortable working in a dynamic and evolving environment

SKELAR is a venture builder that creates international tech businesses according to the guidelines of venture capital investment.
 

We are looking for a structured and detail-oriented International Accountant to join our International Reporting and Tax Compliance team. In this role, you will take ownership of VAT reporting processes for Cyprus companies and help build and scale our international accounting function.
 

This position is ideal for someone who enjoys working with financial data, building clear processes, and improving them through automation and technology. If you are someone who loves structured systems, notices every discrepancy in a dataset, and enjoys turning complex information into clear insights — this role is for you.
 

You will work with multiple international entities and support VAT compliance across our growing portfolio of global tech businesses.
 

What you will do:

• Coordinate the collection and organization of invoices and supporting documentation required for VAT reporting across Cyprus entities.
• Process financial documents using AI tools to extract and structure financial data.
• Prepare and review VAT reports, validating the completeness and accuracy of financial information.
• Communicate and coordinate with external tax consultants in Cyprus, providing reporting packages and supporting documentation.
• Review and approve VAT returns prepared by external advisors, ensuring compliance and accuracy before submission.
• Lead the VAT refund process in Cyprus, coordinating documentation and managing communication with advisors and stakeholders.
• Prepare VAT-related analytics and insights to support internal decision-making and financial planning.
• Participate in building and developing the international accounting function within SKELAR.
• Identify opportunities to automate and improve VAT reporting processes, implementing solutions that increase efficiency and data quality.
   

Skills and experience needed to join the board:

• 1–3 years of experience in accounting, finance, or tax (Big 4, consulting firms, or international businesses will be a plus).
• Strong understanding of accounting fundamentals and document workflows.
• Exceptional attention to detail and ability to maintain high data accuracy.
• Structured thinking and strong organizational skills.
• Analytical mindset and ability to work with financial data.
• Interest in process optimization and automation.
• Strong Excel / Google Sheets skills.
• Upper-intermediate English (both written and spoken).
• Proactive mindset and willingness to take ownership of processes.
   

We are especially excited to meet someone who:

• loves structure, clarity, and well-organized financial processes
• has a natural perfectionist mindset and high standards for accuracy
• enjoys improving systems and building smarter ways of working
• takes pride in creating processes that scale with the business
   

SKELAR is a place for self-realization of talents who are able to create successful companies. We call such companies the next big everything. We believe in their power and scale.
 

In addition to our businesses, we have the SKELAR Foundation — a charitable foundation created by company employees. As part of the initiative, we create and finance projects that contribute to overcoming the consequences of the war and the reconstruction of Ukraine.

We will keep developing tech businesses, conquering global markets, and working for the victory of Ukraine 🇺🇦
 

What we offer:

• Competitive salary;
• Significant impact on a rapidly growing business and contribution to how it shapes up;
• Ample career opportunities for ambitious growth and development;
• Working alongside professionals from top local and international companies (Big Law, Big 4, McKinsey, Horizon, Bolt, Didi, etc.);
• Flat organizational structure without hierarchical barriers;
• Access to internal and external courses, seminars, and a corporate library;
• Comfortable working environment with all necessary equipment and complimentary breakfasts, lunches, and snacks in the office;
• 20 days of paid vacation, medical insurance, and various sports activities for employees.
   

Let's build the next big everything together.

Proxima Research, a leading provider of innovative technological solutions for the pharmaceutical industry, is seeking an ambitious and results-driven Head of Support Center to elevate customer support within the Proxima Cloud CRM ecosystem. A trusted Amazon partner, the Proxima Cloud CRM ecosystem offers cross-platform, multi-channel CRM functionality with a flexible management system designed to ensure customer success.

If you’re looking for new challenges and possess the necessary skills to systematically and effectively address customer needs, Proxima Research provides the perfect opportunity to drive growth and achieve success.

Key Responsibilities:

• automation of customer support processes,
• implementation of an optimal platform for managing the support service,
• formation and coordination of a team of help-desk and custom-response managers,

• setting and monitoring KPIs for the team

   

Experience and Skills:

• Experience in setting up and administering Zendesk
• Experience in building a KPI system and managing support team performance
• Confident English skills at B2 level or higher
• Experience in implementing and configuring AI chatbots is desirable

• Experience working in B2B product support (SaaS is an advantage)

   

We Offer:

• Direct reporting to the Head of Businees Unit
• Established resources in customer support with opportunities for innovation.
• Competitive salary and quarterly bonuses.

We are looking for a DevOps engineer to join a project for a telecom operator. You will be responsible for carrying out day-to-day applicative infrastructure management supporting production activities.

All you need is....

• 4+ years of experience
• 24/7 support of production Infrastructure services to ensure the highest standards of availability, resilience, integrity, security and performance required by our business systems
• Collaborate with cross-functional teams to implement DevOps practices that streamline software delivery and infrastructure management
• Build, maintain, and scale automated deployment pipelines for various applications, ensuring efficient and error-free code deployments
• Monitor and optimize system performance, reliability, and security in both production and development environments
• Troubleshoot and resolve infrastructure issues, implementing proactive measures to prevent future occurrences
• Develop and maintain scripts and tools to automate repetitive tasks, enhancing efficiency and reducing errors
• Manage containerization and orchestration technologies (e.g., Docker, Kubernetes) for seamless application deployment and scaling
• Work closely with development teams to integrate continuous integration/continuous deployment (CI/CD) practices and facilitate automated testing
• Participate in on-call rotations and provide timely incident response and resolution

Critical Experiences:

• Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience)
• Proven experience as a DevOps Engineer or in a similar role
• Proficiency in scripting languages such as Shell, Python or Bash
• Familiarity with containerization tools like Docker and container orchestration tools like Kubernetes
• Solid understanding of CI/CD concepts and tools (e.g., Jenkins, GitLab CI/CD)
• Experience with monitoring and logging tools (e.g., Prometheus, ELK stack, Grafana)
• Willing to work in shifts and weekend support model
• Strong problem-solving skills and the ability to work effectively in fast-paced environments
• Must have the ability to see the full End to End picture, including impact on all stakeholders

Good to have:

• Familiarity with any similar Business Support System (BSS)

We are looking for a Software Support Engineer to join a project for a telecom operator. You will be responsible for monitoring, performing ticket and service interruption analyses, timely resolution of incidents and failures, and minimising business impact by providing and developing workarounds.

All you need is....

• 3+ years of experience
• Troubleshoot and resolve application issues, implementing workarounds and proactive measures to prevent future occurrences.
• Participate in on-call rotations and provide timely incident response and resolution.
• Willing to work in shifts and a weekend support model.
• Strong problem-solving skills and the ability to work effectively in fast-paced environments.
• Must have the ability to see the full End-to-end picture, including impact on the customer.
• Perform ticket analysis and service interruption analysis.
• Ensure timely resolution or escalation within the agreed SLA. This includes creating positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.          
• You will analyze and fix order fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities

Critical Experiences:

• Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience).
• Technical Skills of Rest API
• Proficiency in scripting languages such as Shell, Python or Bash.
• Familiarity with containerization tools like Docker and container orchestration tools like Kubernetes.
• Must have experience of working with microservices.
• Experience with monitoring and logging tools (e.g., Prometheus, ELK stack, Grafana).
• Practical experience with NoSQL databases, such as Couchbase and HBase.
• Hands-on expertise in PostgreSQL
• Practical experience with Unix / Linux Scripting
• Proficiency in English communication, both written and verbal.

Good to have:

• Familiarity with any similar Business Support System (BSS).
• Knowledge of REACT and Redux is considered an added advantage.
• Proficiency in Core Java and Java scripting
• Knowledge of API Man
• Knowledge of Diameter Protocol is a plus

Ajax Systems is an international technology company and the largest manufacturer of security systems in Europe. Ajax products are trusted by over 4.5 million end users and 330,000 PRO users in more than 180 countries.

The company offers comprehensive solutions for protecting residential and commercial properties of any scale. Currently, Ajax’s portfolio includes 280 devices for intrusion protection, video surveillance, fire safety, as well as comfort and automation.

Every year, we demonstrate exponential growth both in team size and the number of users worldwide.

Ajax Systems operates a full-cycle production, from idea generation and prototyping to mass production and global distribution. Each department fully covers a specific operational need of the business.

Our specialists are involved at every stage — from the production lines in Ukraine to the logistics hub in Poland, from where products are shipped to distributors worldwide.

Responsibilities:

• Maintain accounting records for multiple entities in different jurisdictions.
• Ensure compliance with invoice requirements across jurisdictions.
• Review and process employee expense reports in line with company policies.
• Ensure proper documentation and compliance of business expenses (receipts, approvals, VAT treatment).
• Coordinate with employees and internal teams on expense-related queries and corrections.
• Prepare and submit payment requests in accordance with internal procedures.
• Coordinate with treasury team to ensure timely and accurate payments.
• Maintain the general ledger and ensure all journal entries are properly supported, classified, and posted in accordance with applicable accounting standards and internal policies.
• Quarterly reconciliations with contractors and related entities.
• Assist in the month-end closing activities for assigned entities and provide support throughout the year-end close process.

• Participate in the implementation and migration of accounting processes to SAP.

   

Requirements:

• At least 1+ year of experience in accounting.
• English level — B2 or higher (daily communication).
• Strong communication skills and ability to collaborate with international teams.
• Responsibility and attention to detail.
• Result-oriented mindset.
• Willingness to learn and develop in international accounting.
   

Nice to have:

• Experience working with multiple jurisdictions.
• Basic understanding of EU legislation / international accounting standards.
• Experience with ERP systems (SAP would be a plus).
   

What we offer:

• Involvement in accounting and finance processes across multiple countries.
• Hands-on experience with European tax and accounting regulations.
• Participation in system implementation projects (including SAP).
• A collaborative and supportive team 🤝
• Official employment from the first working day.
• Opportunity to propose and implement your own ideas with real impact on the product and production.
• Work in a motivated and professional team.
• Medical insurance.
• Corporate English courses.
• Compensation for professional training and development.
  
   

We are working to make people's lives more peaceful and the world a safer place.
Join a team that creates a smart and meaningful global product!

Let’s Start With a Hello

We’re not just looking for a Data Analyst.
We’re looking for someone who understands how data drives product decisions, can work with complex datasets, and is ready to influence growth in Tier-3 markets — not just build reports.

If you enjoy digging into user behavior, optimizing funnels, and working in a fast-paced startup environment — let’s connect.

Who We Are

We are a gambling & betting startup actively expanding in Tier-3 regions.
Our current focus is Morocco, Algeria, and Egypt, with plans to scale into additional markets. As the project grows, we are looking for a Junior / Middle+ Affiliate Manager to join our team and be part of this expansion phase.

What You’ll Be Doing 

• Analyze user behavior and key product metrics.
• Build and optimize product funnels .
• Evaluate marketing performance across channels.
• Generate insights and actionable recommendations to drive product growth.
• Develop and maintain dashboards.
• Deliver regular and ad-hoc analytics for product and marketing teams.
• Design and analyze A/B tests.
• Work with large datasets.
• Support new market launches with data analysis and performance tracking.

What Makes You a Great Fit

• 2–4+ years of experience as a Data Analyst(iGaming).
• Strong SQL skills.
• Experience with BI tools.
• Solid understanding of product and marketing metrics.
• Experience with A/B testing and statistical analysis.
• Advanced Excel / Google Sheets skills.
• Analytical mindset with a business-oriented approach.
• English level B1+.
• Experience with Tier-3 markets is a plus.

What’s In It for You

• Opportunity to work in a fast-growing iGaming product.
• Direct impact on product decisions and business strategy.
• Clear growth path to Senior / Lead Data Analyst roles.
• Fast decision-making processes and minimal bureaucracy.

Let’s Wrap It Up

If working with Tier-3 markets and building affiliate partnerships in a growing startup sounds like your next step — send us a message.

We’ll be happy to share more details and discuss next steps 

We are looking for a UI/UX Designer who will build and scale a design process powered by AI agents — not manual work.

This is not a traditional design role.

We are not looking for someone who just uses AI tools.
We are looking for someone who can design systems where AI performs most of the design work.

Why this role exists

Currently, most design work is still done manually — from research to UI production.
This approach does not scale.

We aim to build a system where:

• AI agents generate and iterate on design solutions
• humans define logic, constraints, and direction
• design becomes a process, not a bottleneck craft

What you will do

• Design and build an AI-driven design process, not just interfaces
• Define how AI agents:
  • generate UI concepts, layouts, and variations
  • create and evolve design systems
  • assist in research and insights generation
  • support decision-making, not just execution
• Create frameworks for:
  • prompt/skills structures
  • design generation pipelines
  • validation and iteration loops
• Transform manual design tasks into automated or semi-automated workflows
• Work on real product interfaces (as a way to train and improve the system)
• Collaborate with product, engineering, and data teams to integrate AI into the development lifecycle

What we expect

• 3+ years of experience in UI/UX or Product Design
• Strong understanding of:
  • design systems
  • UX principles
  • interaction design
• Experience not only in creating designs, but in structuring design processes
• Hands-on experience using AI tools in your workflow
• Ability to think in systems, not just screens

What matters most

• System thinking and scalability over pixel-perfect focus
• стремління замінювати manual роботу через AI
• фокус на скороченні часу від ідеї до рішення
• орієнтація на ефективність процесу, а не тільки на результат

Must have

• Experience with GPT, Claude, Cursor, or similar tools
• Experience building workflows with AI agents
• Basic understanding of front-end (HTML/CSS/JS)

What you will get

• Opportunity to build a next-generation AI-driven design process
• Freedom to experiment with AI agents and workflows
• Direct impact on product development processes
• Fast-moving environment focused on leverage and speed

Job Description

• Knowledge of C#, .NET Core, MVC.NET,
• Knowledge of MS SQL
• Knowledge of software-oriented architecture, micro-services
• Good analytical skills, debugging, and troubleshooting
• Upper-Intermediate English skills
• Good communication skills

• Team player

   

Would be plus experience in:

• SpecFlow
• Experience in payment systems development
• Experience in Azure Cloud

• Knowledge of software-oriented architecture, micro-services

   

Job Responsibilities

• Performing requirements analysis, application development, product configuration, unit, and system testing, and production deployment within the framework of the infrastructure;
• Cross-team communication and cooperation;
• Work in a dynamic Agile/Scrum-based environment;
• Work closely with the embedded team and the customer integrations team to successfully bring the solution to production.

• Be a part of the Globallogic team of successful professionals.

   

Department/Project Description

Customer – US-based leader in automated car wash systems. The project is aimed towards the development of a brand new hybrid platform that is aimed to replace current legacy solutions and open up new business potential for the client. We are looking for people willing to work in a fast-paced, solutions-oriented, and creative environment.

Keyskills - Must Have

• .NET
• SQL

• OOP

   

Keyskills - Nice to Have

• .NET Core
• Agile
• Scrum
• Specflow
• MVC
• Message Queues
• Azure

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live, and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We’re ramping up with our client for the upcoming high season and expanding the support team. The mission of this role is to provide high-quality customer support via chat and email channels, ensuring a positive user experience and meeting performance targets.

Your future responsibilities include:

• Handling customer interactions via chat (90%) and email (10%),
• Providing accurate and timely responses to customer inquiries,
• Following internal guidelines and quality standards to maintain KPI performance.

Needed experience & skills:

• 6+ months of customer support or other customer-facing experience,
• Spanish level C1 and good communication skills,
• English level B2,
• Computer literacy, quick typing skills, and basic Excel knowledge.

Nice to have skills:

• You have gaming experience (it will be a big plus),
• Experience working in chat-based support environments,
• Strong attention to detail and motivation to learn new skills.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20 paid vacation days,
• 10 Healthcare leaves with doctor's note,
• Well-being annual bonus,
• Ability to work fully remotely,
• A professional team of specialists who are ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Job Description:

Required:

• Good knowledge of testing theory, understanding of main testing artifacts
• At least an intermediate English level
• Basic understanding of principals of modern software development 

• Investigative, curious, meticulous, eager to learn

   

Preferred:

• SQL and API testing knowledge
• Basic understanding of web and client-server architecture

• Basic understanding of the concept of CRM systems

   

Job Responsibilities

• Actively participate in team grooming & planning sessions
• Generate & execute test cases, analyse & report results
• Evaluate product according to specifications
• Create & update product documentation
• Report bugs and errors to development teams
• Conduct sprint demo sessions
• Collaborate with Manual QA and AQA to develop effective strategies and test plans
• Participate in QA activities planning during each release cycle

• Work with cross-functional teams to ensure quality throughout the software development lifecycle

   

Department/Project Description

Product & team

The team this position in open in develops a custom Marketing platform for the carwash industry, which is a part of a larger all-in-one software and hardware card wash ecosystem. In total, there are 100+ people working on it from the GL side. We are responsible for the full cycle of product development, from the identification of new requirements to the release and support of the platform. 
 

Approach

SCRUM-based approach in a high-level SAFe environment. A fully independent team that includes all required roles: PM, PO, MQA, AQA, performance testing, developers, release management, support, and DevOps engineers.

2-week sprints with classic SCRUM ceremonies; releases every 2 sprints after, and an established regression cycle. 

Keyskills - Must Have

• Manual functional testing
• Testing
• Regression testing
• Smoke testing

• SQL

   

Keyskills - Nice to Have

• Azure

About the role You will build real-world AI applications for enterprise clients—from the initial concept straight through to production. As a Middle JavaScript Engineer at Upstaff, you’ll design, implement, and deploy high-quality solutions that solve genuine problems for real users. You’ll skip the heavy bureaucracy, work directly with clients and the product team, ship code to production within days, and collaborate with a team that values accountability and a thoughtful approach.

Responsibilities

• Develop and deploy full-fledged AI applications based on our core enterprise platform.
• Collaborate closely with clients and internal teams to customize and adapt AI solutions.
• Expand the platform's capabilities and enhance the UI/UX layers to meet modern standards.
• Integrate third-party APIs and internal tools to ensure seamless and secure data flow.

Requirements

• 3+ years of commercial experience in Full Stack development using JavaScript/TypeScript.
• Strong proficiency in building user interfaces with modern frameworks (React, Vue, etc.) and backend logic (Node.js).
• Solid understanding of web application architecture and complex integrations.
• English level of B2 or higher for direct, effective communication with global clients.

Will be a plus

• Prior experience working with LLMs or integrating AI services (OpenAI API, Claude, etc.).
• Experience in Enterprise or B2B software environments.
• Familiarity with Python or cloud platforms (AWS/GCP/Azure).

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.
•  

Role overview
The role is launched to ensure stable, scalable, and technically sound performance of the cold email outreach channel, with full ownership of infrastructure, deliverability, and performance optimization.
You will fully own the cold email infrastructure (40+ inboxes), maintain high domain health, control bounce rate, and ensure predictable pipeline contribution through structured performance optimization.

Your future responsibilities include:
Infrastructure & Deliverability Ownership

• Full ownership of the email channel infrastructure — from domain setup to qualified booked calls,
• Management of 40+ inboxes and domain rotation,
• Setup and maintenance of SPF, DKIM, DMARC records,
• Inbox warming and domain health monitoring,
• Continuous deliverability optimization (spam placement, sender reputation, blacklist monitoring),
• Bounce rate control and troubleshooting deliverability issues,
• Scaling outreach infrastructure while maintaining stability.
• Campaign Management & Optimization
• Launching and managing cold email campaigns on pre-built lead lists,
• Monitoring key metrics: open rate, reply rate, bounce rate, spam rate,
• Systematic A/B testing and performance optimization,
• Identifying bottlenecks in the outreach funnel and improving conversion to qualified calls.

Needed experience & skills:

• 2+ years of hands-on experience in cold email outreach with direct infrastructure ownership,
• Proven experience managing 30+ inboxes simultaneously,
• Strong expertise in email deliverability and domain management (SPF, DKIM, DMARC, inbox warming, bounce rate control),
• Experience with outreach tools (Instantly, Smartlead, Lemlist or similar),
• Experience setting up and managing Google Workspace or equivalent,
• Experience working with CRM systems (HubSpot or similar),
• Strong analytical mindset and data-driven decision-making,
• Upper-Intermediate (B1-B2) English level for professional written and verbal communication,
• High level of autonomy and ownership.

Nice to have skills:

• Experience scaling outreach across multiple markets,
• Experience building SOPs for outreach infrastructure,
• Understanding of the B2B sales funnel and collaboration with Sales,
• Experience automating workflows between outreach tools and CRM.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

We are growing in headcount and number of workstations, and our hardware and service ecosystem is becoming more complex. We need a System Administrator who can take responsibility for first- and second-line support, workstations, office infrastructure, and asset management, as well as support basic technical integrations and automation tasks when needed. We’re looking for someone with confident, hands-on experience in most core areas, prioritizing depth of expertise over broad but shallow knowledge. 

Workstations: macOS; Windows 10/11; basic Linux at admin level 

Office network: managed switches, WiFi controller or cloud solution, VLAN, 802.1X, VPN 

Services: Google Workspace, Slack, Atlassian Jira / Confluence; basic email and group administration 

Tools: Jira Service Management or similar service desk, remote access tools, console diagnostic utilities 

Location: Warsaw 

Job Type: Full-time, office 

Seniority: Middle

What you’ll do

- 1st and 2nd line support: handling tickets, resolving 70–80% of incidents without escalation, interacting with on-site users 

- Workstations: installation, configuration, and maintenance of workstations (macOS, Windows, Linux), VPN clients, disk encryption, standard profiles 

- Networks and office infrastructure: WiFi, switches, ports, VLAN, DHCP, DNS, basic routing, diagnostics of common issues; printers, meeting rooms, peripherals 

- Services: Google Workspace or Microsoft 365, user accounts, groups, email, calendars, basic policies and access rights - Asset management: tracking laptops, monitors, peripherals, network equipment, licenses and related accounts; inventory, documentation, storage movement 

- Onboarding and offboarding: preparing workstations, issuing and returning equipment, creating and closing accounts, granting basic access 

- Documentation: checklists, short user guides, descriptions of standard procedures, suggestions for improvements 

+ Integration & additional responsibilities: 

- Support basic integrations (e.g. postbacks, conversion tracking, API-based connections) 

- Configure and maintain proxy setups, test and switch providers when needed 

- Validate that integrations and data flows are working correctly 

- Assist teams with technical setup for testing environments (including devices) 

- Communicate with external providers and services when required 

- Contribute to small automation and process improvement tasks

What we’re looking for

- 3–5 years of experience as a System Administrator or Support Engineer 

- Strong administration skills in Windows and macOS 

- Understanding of networks: VLAN, DHCP, DNS, VPN, basic routing; ability to use ping, traceroute, nslookup, ipconfig/ifconfig, read logs 

- Experience supporting office infrastructure: WiFi, switches, printers, meeting rooms, basic monitoring 

- Experience working with a ticketing system, ability to follow priorities and SLAs and keep tasks organized 

- Accurate asset and license tracking, attention to detail, disciplined documentation 

- Willingness to work full-time in the office, communicate effectively with users, and perform physical hardware tasks

Extra points if you have

- Experience automating routine tasks with Bash or PowerShell: bulk operations, log collection, software deployment 

- Experience with MDM or RMM systems for fleet management 

- Experience with migrations: email, WiFi, domains, transition to Google Workspace or Microsoft 365 

- Experience with integrations, tracking setups, or proxy/network-related tools 

- Basic understanding of information security principles and an interest in developing toward infrastructure or security roles

What we offer

- A fast-growing environment with minimal bureaucracy 

- Support for professional development 

- 15 paid vacation days 

- 15 paid sick days 

- 5 paid days off 

- Benefit bar