Jobs at Djinni

About the Company & Product

We are a rapidly growing product company entering the global gaming entertainment market. Our mission is to bring innovative business solutions to the iGaming industry by developing cutting-edge technology products.

Our core product is a SaaS gaming platform made up of over 200 microservices, delivering a seamless gaming experience to millions of users worldwide. It provides a full suite of iGaming solutions, including game management, payments, analytics, CRM, and more.

Ready for a career upgrade?

As we continue to scale our platform, expand into new markets, and strengthen our security governance function, we are looking for an Information Security GRC Analyst with a strong technical mindset to join our team.

This is not a purely documentation-focused role. You will work closely with engineering, infrastructure, and business teams to understand how our platform operates in practice and help translate technical risks into effective governance and compliance processes.

As a company operating in the iGaming industry, many aspects of our business are subject to regulatory and licensing requirements across different jurisdictions. You will be directly involved in these processes — from preparing documentation and collecting audit evidence to analyzing regulatory requirements and participating in audits and certification activities.

You will report to the Security Lead and collaborate with engineering, DevOps, legal, and business teams to help build a mature, scalable, security-driven governance function.

What you’ll be doing

• Maintain and improve security and compliance frameworks ISO 27001, GDPR, and jurisdiction-specific licensing requirements;
• Own security policies, procedures, and documentation lifecycle: creation, versioning, and periodic reviews;
• Support internal and external audits: collect evidence, track findings, coordinate remediation;
• Conduct security risk assessments across systems, infrastructure, and cloud environments; maintain risk registers and control matrices;
• Run vendor security assessments and handle security questionnaires;
• Work with engineering and DevOps teams on vulnerability management tracking, prioritization, and remediation coordination;
• Collaborate with engineering to translate compliance requirements into real technical controls;
• Use AI tools to automate GRC workflows and actively look for ways to reduce manual work across the team;
• Support security awareness initiatives and incident response activities when needed.

You have these superpowers

• 2+ years in Information Security, GRC, or Compliance;
• Solid hands-on understanding of ISO 27001 and audit support;
• Good grasp of GDPR and security governance processes;
• Experience with risk registers, control matrices, policies, and compliance documentation;
• Experience running vendor risk assessments and handling security questionnaires;
• Good understanding of networking basics, OS-level security, IAM, and common attack vectors;
• Comfortable discussing cloud infrastructure and modern application environments with engineering teams;
• Familiarity with at least one security tooling area: SIEM, vulnerability scanners, or similar;
• Can read architecture diagrams and technical docs — not just compliance checklists;
• Actively uses AI tools (ChatGPT, Claude, Copilot, or similar) in daily work;
• Strong written communication, structured thinking, and ability to drive things forward independently.

Nice to have

• Experience in iGaming or familiarity with industry standards such as GLI-19 and GLI-33;
• Knowledge of AML / KYC requirements;
• Experience with SOC 2 or other compliance frameworks beyond ISO 27001;
• Familiarity with GCP, containerized environments, or Kubernetes from a security angle;
• Exposure to OSINT or threat intelligence practices;
• Familiarity with DevSecOps or security in CI/CD pipelines;
• Experience building simple AI-assisted automations (LLM APIs, no-code tools);
• Awareness of ISO/IEC 42001 and the EU AI Act.

What we offer:

Flexible schedule—work from home, the office, or hybrid.

Extra day off for your birthday—take a break any day within the month.

Competitive compensation that matches your skills.

Medical insurance (in Ukraine) and health support.

20 paid vacation days + an additional 15 personal leave days.

22 sick leave days, including mental health days.

Gifts and support for life’s key moments (wedding, childbirth, kindergarten).

Professional development—conferences, training, courses, and learning opportunities. We care about your comfort and help you maintain work-life balance!

What’s next?

• HR interview with a recruiter
• Technical interview
• Final interview
• Background Check
• If it’s a match — Offer

Feel like this is the right fit? Send your resume—we’re waiting for you!

About Softprom

Softprom is a value-added IT distributor founded in 1999 and headquartered in Vienna. For 27 years, the company has operated across Central and Eastern Europe, the Caucasus, and Central Asia — today spanning 33 countries, with a team of 150+ professionals, 120+ global technology vendors, and 1,200+ IT solutions across five practices: cybersecurity, cloud services, IT infrastructure, security systems, and CAD & graphics.

About the Role

We are looking for an IT Security Systems Administrator to manage and continuously tune our security infrastructure — from WAF and EDR/XDR to firewalls and vulnerability management — and to keep our security monitoring, documentation, and incident response running smoothly.

Requirements

• University degree or equivalent experience in Information Technology and Security (Security+, CEH, or vendor certifications such as Imperva Certified or CrowdStrike CCFA/CCFR)
• 3+ years of hands-on experience administering security infrastructure (WAF, EDR/XDR, firewall, SIEM, DLP)
• Experience with vulnerability management / patch management
• Experience with IAM / access control
• Knowledge of GDPR

• English — B2/C1 level

   

Nice to Have

• AWS infrastructure management
• Forensic investigation experience
• SIEM query languages (SPL, KQL, etc.)
• Experience with vulnerability scanners (Nessus, Qualys, or similar) and scripting (Python, PowerShell, Bash)
• Experience implementing ISO 27000 procedures
• Knowledge of OWASP

• Penetration testing experience

   

Responsibilities

• Configure and tune WAF rules, EDR policies, and firewall rules
• Manage vulnerabilities: scanning, prioritization, and remediation tracking
• Perform security monitoring and log review — a core part of the role regardless of whether a SIEM is in place
• Coordinate patch management
• Document and maintain security policies
• Evaluate and onboard new vendors and tools as the company's toolset grows
• Investigate and respond to security incidents

• Deliver internal security trainings

   

Working Conditions

• Legal employment
• 3-month probationary period
• Remote work format
• Schedule: 9:00–18:00 Kyiv time
• Company-sponsored certification budget
• Reports to the IT Director

We're a fast-growing web AI subscription product in active scaling phase, looking for a Middle+/Senior User Acquisition Manager to own and scale Google Ads as one of our key growth channels.

Why join us

• Full ownership of the Google channel - strategy, budget allocation, and growth opportunities, with real business impact on results
• Large budgets and real scaling challenges across US & Tier-1 GEOs
• High autonomy - we're looking for a self-driven professional who prefers ownership over micromanagement, with room to shape your own processes and setup
• Close collaboration with Product, Analytics, and Creative teams on full-funnel acquisition performance
• Fully remote, B2B contract, flexible setup
   

Compensation:

• Competitive base salary (USD/EUR-pegged) + quarterly KPI bonus, with upside tied directly to channel performance and your impact
• Final offer based on experience
   

What you will do:

• Own and scale Google Ads, optimizing CPA, ROAS, LTV, and traffic quality
• Identify and launch new growth opportunities across GEOs, funnels, landing pages, and campaign structures
• Scale spend while maintaining strong unit economics
• Analyze full-funnel performance beyond ad-platform metrics
• Contribute to tracking, attribution, and value-based bidding improvements
• Support the launch and scaling of Microsoft Ads / Bing Ads

• Participate in launching new products and acquisition directions

   

What we are looking for:

• Strong hands-on expertise in Google Ads, with experience scaling campaigns across US & Tier-1 GEOs
• Experience with web2web and/or web2app funnels
• Experience in subscription products, trials, or recurring revenue models
• Proven experience managing or scaling $300K+ monthly ad budgets
• Strong understanding of CPA, ROAS, LTV, payback, and traffic quality
• Understanding of conversion tracking, GTM, and attribution

Nice to have:

• Hands-on experience with Microsoft Ads / Bing Ads
• Experience automating repetitive UA workflows and processes

Working conditions:

• Full-time, fully remote role with a flexible schedule
• Modern product culture with no bureaucracy or micromanagement
• Focus on results, speed, and smart execution
• Opportunity to work across multiple products with real impact
• B2B contract with flexible setup and transparent terms
• Competitive compensation (USD/ EURO-pegged, based on experience) + quarterly KPI bonus, with upside tied directly to your impact
• Paid vacation and sick leave

Hiring process:
Interview with HR → Interview with Head of Performance → Final Interview with CEO → Job Offer 
 

We are looking for a Data Engineer to join our team and play a key role in building scalable, reliable, and business-focused data products from the ground up. This is a great opportunity to contribute to the development of core data infrastructure, influence technical decisions, and help establish best practices in data engineering across the organization.

Responsibilities:

• Build data engineering products (data models, pipelines, data quality automations, monitoring), end-to-end ownership of data products.
• Collaborate closely with data analysts, PMs, and stakeholders on both new and existing data products

• Apply best engineering CI/CD practices to data workflows and processes

   

Requirements:

• 3+ years of experience in Data Engineering, Analytics Engineering, or a related field
• Strong knowledge of SQL, Python, and dbt
• Hands-on experience with ELT/ETL, data quality, and analytics engineering
• Experience working with cloud platforms such as AWS, GCP, or Azure

• Experience with cloud data warehouses such as Databricks, Snowflake, BigQuery, Redshift, or similar

   

Nice to have:

• Strong attention to automation
• DevOps background
• Product engineering mindset (focus on business impact, not just data engineering)
• Experience with BI tools and delivering impactful analysis

We are looking for a data and detailed oriented CRM/Retention Manager with strong ownership and independent mindset to join our growing iGaming team.
In this role, you will be responsible for ownership of end to end CRM/Retention strategy for one of our brands. Including creating/reviewing/adjusting Retention/CRM strategy, bonus policy, promo planning, managing of end to end prod launch of automated, ah-hoc and A/B test campaigns aimed at increasing engagement, retention, reactivation metrics. Works with numerous CRM/Retention tools: classic bonus system and gamification tool and taking part in developing these functionalities. 
Conduct data analysing of customer base and campaigns to meet business KPIs (LTV, Bonus rate, Retention Rate, ROMi etc)

You’ll work closely with the internal CRM operational team, product, marketing, analytical, VIP  teams.

Position considering to work with Softswiss ecosystem + Customer.io tool 

Key Responsibilities

• Own and drive the end-to-end CRM & Retention strategy for the brand, aligned with business KPIs (LTV, NGR, Retention Rate, Bonus Cost, ROMI)
• Define and continuously optimize player lifecycle strategies (onboarding, activation, retention, reactivation
• Develop and maintain segmentation frameworks.
• Plan and execute CRM calendar (weekly / monthly / event-based: sport, seasonal, local markets) 
• Manage setup process of planned and other campaigns along with Operational CRM unit (setup part should be covered by Operational team mainly close to 70%).  
• Launch and manage multi-channel campaigns (email, push, in-app, SMS) along with the monitor of delivery and effectiveness. 
• Own communication effectiveness of automated journeys, ad-hoc campaigns, triggered campaigns. 
• Design and optimize bonus policy and promotional mechanics along with controlling bonus cost efficiency and improving bonus ROI and player value.
• Build and scale automated lifecycle journeys with continuous improvement of personalization and real-time triggers
• Analyze player behavior, cohorts, and campaign performance to identify growth opportunities
• Monitor and optimize core metrics for brand: LTV/ARPU, Retention/Reactivation Rates, Bonus Rate.
• Define and execute structured A/B testing relevant for brand and business needs.
• In collaboration with the Product team define and improve CRM-related features/bonus/ engagement capabilities. 
• Close cooperation with Product, Analytical, Marketing, VIP, Operational teams for executing targets and plans. 

Key Requirements

• 2+ years of experience in CRM / Retention / Lifecycle Marketing in iGaming, sport betting.
• Proven track record of owning CRM strategy and delivering measurable impact on LTV, Retention, and NGR
• Strong understanding of player lifecycle, behavioral segmentation, and retention mechanics
• Advanced analytical mindset with ability to translate data into actionable CRM decisions
• Experience working with key metrics:  LTV/ARPU, Retention/Reactivation Rates, Bonus Rate and communication metrics - Delivery, Open, Click, Conversion rates
• Experience with cohort analysis, funnel analysis, and performance reporting
• Deep understanding of bonus systems and promotional mechanics (preferably in Softswiss ecosystem)
• Ability to balance conversion vs bonus cost efficiency
• Experience working with iGaming platforms such as SOFTSWISS and with CRM platforms such as Customer.io
• Understanding of event-based architecture, triggers, and automation logic
• Experience managing multi-channel communication (email, push, in-app, SMS)
• Data-driven approach to continuous optimization of campaigns and journeys
• Proven experience in A/B testing and experimentation frameworks
• Experience building and scaling automated lifecycle journeys
• Strong sense of ownership and accountability for results
• Ability to work independently in a fast-paced, performance-driven environment
• Structured, detail-oriented, and result-focused approach
• Proactive mindset with ability to identify growth opportunities and act on them

About the Role

We are searching for a skilled Content Writer fluent in English and Spanish  with experience in the iGaming industry, covering both sports betting and casino segments. The ideal candidate will create compelling, clear, and accurate content that supports marketing campaigns, CRM communications, promotions, and customer engagement. Basic knowledge of sports betting and an understanding of CRM-driven content, including promotional pages, terms & conditions, is highly desirable. Passion for sport (football, tennis, basketball) would be a great plus

Key Responsibilities:

• Write and edit engaging English content related to casino games, sports betting, promotional mechanics, and CRM communications (Emails, InApp, SMS)
• Produce content for promotional pages, terms & conditions, email campaigns, in-app messaging, and other customer-facing materials
• Collaborate with CRM, marketing, and product teams to ensure content aligns with campaign goals and compliance requirements

Qualifications:

• Proven experience as a content writer, preferably in the iGaming sector (both sports and casino)
• Excellent written English skills with strong grammar and editing proficiency
• Spanish language is a plus
• Basic understanding of sports betting terminology, casino promotions and concepts
• Familiarity with iGaming promotional mechanics and bonus structures is a strong plus
• Detail-oriented with the ability to deliver high-quality content
• Ability to work collaboratively within a multidisciplinary team

Why we exist

The energy transition has already started — panels, storage, flexible consumption. What's stuck isn't the physics, it's the coordination: the site owner, the engineer, the bank, the supplier and the investor have no shared place where the project lives as a whole. Everyone keeps their piece in email and spreadsheets, and a technically ready project takes years to reach the money.

Aita is that shared place. A platform where an energy project goes the whole way: site, calculation, documents, deal, money, operations. We work in Ukraine, Spain, Poland and Romania.

What you'll sell

Not "software." You go to a business owner or developer whose project is scattered across twenty files and three contractors, and show how it comes together in one loop: economics, document package, equipment selection, team work — in one place, visible in real time.

Three lines, each with its own pace:

1. Platform and AI — subscription and implementation. Short cycle, your monthly bread and butter.
2. Battery storage under the "equity instead of discount" program — big ticket, long cycle. You open and lead; our engineers close the technical part.
3. Electricity supply — entry through the client's bill: the cheapest way in, and then you sell the rest.

Who your client is

An owner or head of a business, typically 45+, who doesn't use AI and doesn't trust it. Selling the platform to this person is half teaching. Whoever can take them from "I don't need this" to "show me again" is the one who earns here.

How we build

We use our own product at full depth. Tasks, deals, documents, financial models, calls, even this job posting — all inside Aita. If a result can't be read by a query to the system, for us it doesn't exist. So you'll never assemble a report by hand and never have to prove you were working.

The next layer is AI doing the grunt work: gathering client information before a call, drafting a proposal, flagging leads that have stalled. The salesperson spends time on the conversation, not on preparing for it.

How the team works

• Every task is tied to a company goal. Work that leads nowhere doesn't exist in our system.
• Decisions are recorded in writing and briefly — five lines instead of an hour-long meeting.
• A 45-minute weekly rhythm; the rest of the time is yours.
• A direct line to the founders: questions of price, terms or product are settled the same day, not after three sign-offs.
• We're small. That means speed, and it means nobody covers for you: your area is yours.

Experience

• 2–5 years of sales in IT Education: online school, courses, edtech, corporate training. This is an entry requirement, not a plus — there you sell an invisible product to a live person, fast, at volume, and without an engineer in the chain, which is exactly what's needed here.
• No need to know energy — we'll teach you. Speed and a taste for conversation can't be taught.

Skills

• Full-cycle sales — taking a deal through to payment, not just booking meetings
• Teaching a 45+ audience to use AI — the candidate's main advantage
• Talking money with an owner — economics and value, not product features
• CRM as a habit — all work recorded in the system
• English from B2

Where this leads

In a year — Head of Revenue: your own direction, budget, team, and educational institutions as a separate channel. We say openly that we're hiring someone to grow, not for a "manager forever" seat.

Selection — straight onto real clients

There are no training cases. You get five live leads from our base — real companies, real contacts, access to the platform. You work with them as you would on staff.

We decide on the first contact taken to the end — when there's either a signature or a client's no. Not on activity volume, not on a deadline. A no is not a failure: we look at how you run the conversation, how you record your work, and how you hold the "no."

The period is paid.

We are looking for a Cyber Defense Manager to lead, mature, and operate our resilient security operations capability. In this role, you will own the defense of our environment, ensuring fast and precise threat detection, investigation, containment, and exposure reduction. You will lead our security operations function, making the organization faster in responding to threats while continuously improving controls across the attack surface.

Responsibilities

• Own Cyber Defense execution across SOC, detection engineering, incident response, and exposure remediation
• Lead alert triage quality, escalation standards, incident command, and response coordination
• Prioritize critical vulnerabilities and exposures using asset criticality, exploitability, and business impact
• Manage Cyber Defense dashboards, runbooks, remediation follow-up, and operational metrics
• Coordinate with IT, Platform, IAM, Product, GRC, Legal, and business owners during incidents and remediation
• Build and develop the Cyber Defense team, including hiring, onboarding, mentoring, and retaining security talent
• Drive continuous improvement of detection coverage, response playbooks, and security controls based on lessons learned and threat intelligence
• Report on Cyber Defense performance, incidents, and risk posture to security leadership and stakeholders

Requirements

• 10+ years of experience in Information Security
• 3+ years in a security management or team lead role with direct people management experience
• Hands-on experience managing SOC operations, leading incident command, and driving MTTD/MTTR improvement
• Ability to design, validate, and maintain detection logic across SIEM, EDR, and cloud platforms, with a deep understanding of runbook development and false-positive reduction
• Knowledge of top attack scenarios (ATO, credential theft, privilege escalation, data exfiltration) and ability to map detections to threat models like MITRE ATT&CK
• Experience prioritizing vulnerabilities using CVSS and asset criticality to reduce exposure aging
• Hands-on experience with at least one enterprise SIEM (Splunk, Microsoft Sentinel, Chronicle, Elastic) and SOAR tooling
• Understanding of cloud-native security controls and monitoring in AWS, GCP, or Azure
• Understanding of IAM, PAM, SSO, and identity-related attack vectors relevant to detection and response
• Ability to define, track, and communicate security KPIs and operational dashboards to technical and executive audiences
• English - Upper-Intermediate or higher

Will be a plus

• Experience in fintech, e-commerce, or other high-risk industries with complex threat landscapes
• Hands-on background as a SOC analyst, incident responder, or detection engineer prior to moving into management
• Experience building a SOC or Cyber Defense function from scratch or significantly maturing an existing one
• Familiarity with threat intelligence platforms and threat-informed defense methodologies
• Relevant certifications: CISSP, CISM, GIAC (GSOM, GCED, GCIH) or equivalent

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical budget
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

We are looking for a Data Analyst to join a discovery and risk assessment engagement, reconciling and validating large-scale vulnerability data for a UK enterprise client.

Project: A ten-week discovery and technical assessment engagement, with this role's workload likely front-loaded into the first two weeks to validate the corrected Qualys baseline and reconcile the asset inventory.

Responsibilities:

• Consume a corrected Qualys baseline and rebuild the analysis view for scoping
• Validate corrected data extracts
• Reconcile the asset inventory and resolve discrepancies for assets missing from the latest inventory (decommissioned vs. lost scan visibility)
• Produce a tooling and agent coverage assessment across the estate
• Support root-cause analysis for assets that have stopped receiving updates, some since 2023
• Size the non-patchable population
•  

Requirements:

• 4+ years of experience in large-scale operational or security dataset analysis
• Experience reconciling data across multiple non-agreeing sources of truth
• Advanced spreadsheet skills plus scripted analysis experience (Python, SQL, or equivalent)
• Familiarity with Qualys data structures; exposure to Ivanti, Ninja, or comparable patch management tooling is a plus
• Disciplined approach to documenting data quality limitations

• Upper-Intermediate English or higher

   

What We Offer:

• Transparent strategy and thoughtful management that keep everyone aligned
• Space for personal growth and career development without limits
• A culture of continuous learning: internal courses, workshops, and English classes twice a week
• Skill up events where we share experience and stay on top of trends
• Competitive perks: flexible schedule, a strong compensation package, support for professional certifications, and generous vacation policy
• Team spirit that thrives through regular events, gatherings, and celebrations

We are looking for a Functional / Technical Business Analyst to join a discovery and risk assessment engagement, turning a large vulnerability backlog into a structured, risk-sequenced remediation plan for a UK enterprise client.

Project: A ten-week discovery and technical assessment engagement focused on triaging and sequencing a backlog of roughly 4,000 assets and their associated findings, ahead of a structured remediation roadmap.

Responsibilities:

• Triage findings by severity and exploitability
• Apply asset criticality scoring across the estate to enable risk-based sequencing
• Define remediation options for grouped issues, including the relevant constraints
• Maintain traceability between grouped findings, affected assets, owning applications, and proposed remediation

• Distinguish confirmed findings from those requiring further validation

   

Requirements:

• 4+ years of experience analyzing vulnerability or technical debt backlogs at scale
• Experience building or applying risk-scoring or asset criticality models
• Strong structured data handling skills
• Familiarity with Qualys output, including QID and host-level analysis, is desirable
• Strong analytical mindset, able to work confidently with incomplete or conflicting source data

• Upper-Intermediate English or higher

   

What We Offer:

• Transparent strategy and thoughtful management that keep everyone aligned
• Space for personal growth and career development without limits
• A culture of continuous learning: internal courses, workshops, and English classes twice a week
• Skill up events where we share experience and stay on top of trends
• Competitive perks: flexible schedule, a strong compensation package, support for professional certifications, and generous vacation policy
• Team spirit that thrives through regular events, gatherings, and celebrations

What you'll be doing

• Own the lakehouse architecture: bronze/silver/gold layers, Iceberg/Delta tables, schema evolution.
• Land operational data via CDC streaming (Kafka, Debezium), handling late and duplicate events.
• Design data layout for speed and cost: partitioning, compaction, file sizing, query performance on Trino/Athena/Snowflake.
• Own retention and archival: storage tiering, regulatory retention, immutability, GDPR deletion.
• Guarantee correctness: freshness SLAs, drift detection, reconciliation against the source wallet and ledger systems.
• Own governance: catalog and lineage, row/column access control, PII masking, encryption, audit trails.
• Monitor ingestion health, data anomalies, and cloud storage/compute spend.

Must-have

• Senior: 5+ years in data engineering, with real ownership of a large-scale data lake or lakehouse.
• Lakehouse architecture — bronze/silver/gold layering, an open table format (Iceberg, Delta, or Hudi), schema evolution.
• Data layout & query optimization at TB+ scale — partitioning, compaction, file sizing, query performance on Trino/Athena/Snowflake.
• Cloud lakehouse/DWH in production — Snowflake, Databricks, or BigQuery.
• CDC & streaming ingestion — Kafka + Debezium or equivalent; late, duplicate and out-of-order events.
• Strong SQL and data modeling — enough relational grounding to reason about the OLTP systems you capture from. Critical for financial ledgers.
• Correctness — freshness SLAs, drift detection, reconciliation against source wallet/ledger systems.
• Governance — catalogs, lineage, row/column access control, PII masking, retention, GDPR deletion.
• Cloud object storage — S3 or GCS, plus storage tiering and archival.
• Python and an orchestrator — Airflow or Dagster, as tools.

Location & work model

Kraków, Poland. Hybrid — 2 days per week from the office.

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
 

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.
 

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.
   

As one of our international customer support projects is entering its peak season, we are looking for a Customer Support Representative to join the team on a full-time contract to December 18, 2026.
 

Working schedule: 

The role requires a full-time workload of approximately 40 hours per week, with one of the following schedules:

• Monday-Thursday: 8:30-18:00 CET, Friday: 8:30-17:30 CET;
• or Monday-Thursday: 7:30-17:00 CET, Friday: 7:30-17:00 CET.

A 1-hour break is included in the schedule.
 

Your future responsibilities include:

• Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests;
• Offering purchase guidance, and ensuring efficient order handling;
• Coordinating with suppliers to address delivery delays;
• Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data.
   

Needed experience & skills:

• You have proficiency in German (B2-C1) and feel confident communicating with customers both in writing and over the phone;
• Previous experience in Customer Support or e-commerce is a plus, but not a must - we are also open to candidates from other customer-facing backgrounds who are motivated to learn;
• You have strong critical thinking and analytical skills, allowing you to understand customer requests and find solutions;
• You are attentive to detail and able to work accurately with instructions and processes;
• You are responsible, reliable, and comfortable taking ownership of your work;
• You possess strong communication skills and can handle customer complaints politely, professionally, and with empathy.
   

Work with EverHelp is about:

• Ability to work fully remotely;
• The possibility to extend the cooperation beyond December 18, 2026 if the increased workload continues and there is an ongoing business need for additional support;
• A potential opportunity to transition to the core team after the contract period, depending on available vacancies and consistently strong performance in both quality and productivity;
• A referral program with rewards for successful internal recommendations;
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level.
   

Submit your CV and become a part of our team!

Product: iGaming | Betting
GEO: India
Format: Remote

Responsibilities

• Develop and execute retention strategies for sports betting players.
• Create and launch loyalty, bonus and gamification mechanics in Smartico.
• Plan campaigns around key sporting events, including IPL and major tournaments.
• Own the full campaign cycle: idea → segmentation → setup → launch → performance analysis.
• Work with RFM and lifecycle segmentation.
• Run A/B tests and control groups to measure campaign uplift.
• Monitor retention, reactivation, churn and bonus efficiency metrics.
• Collaborate with Content, Design, Product and Analytics teams.

Requirements

• 2+ years of experience in CRM / Retention within iGaming.
• Proven experience specifically in Sports / Betting.
• Hands-on experience with CRM platforms: Smartico is a strong plus; Optimove, Fast Track or Symplify are also relevant.
• Strong understanding of betting audiences and sports-driven retention cycles.
• Experience with segmentation, A/B testing and retention analytics.
• Ability to work independently and build priorities without constant supervision.
• English sufficient for documentation and written communication.

Nice to Have

• Experience with India / cricket / IPL.
• Experience launching or rebuilding loyalty programs.
• Hands-on experience with gamification: tournaments, missions, leaderboards.
• Understanding of Responsible Gaming principles.
• Experience working with large sports player bases.

Benefits

• Fully remote work.
• High level of autonomy and ownership.
• Opportunity to build and develop Sports Retention from the ground up.
• International product with a focus on the Indian market.
• Direct impact on key retention metrics and business performance.
• Career growth opportunities as the Sports Retention Tribe develops.

We are looking for a  Marketing Manager with BizDev skills to join our team.
Our ideal candidate has exceptional written communication skills and is able to learn fast.
Requirements

•1+ years of experience in Business Development, Partnerships, Finance, or a related role

•Upper-Intermediate or higher level of English

•Experience in Traditional Finance (TradFi) (e.g., banking, investment firms, consulting, fintech)

•Basic understanding of or strong interest in crypto/Web3 (professional experience is a plus, but not required)

•Solid understanding of financial markets and investment landscape

•Experience communicating with partners, investors, and stakeholders

•Strong research and analytical skills (market research, deal evaluation)

•Ability to learn quickly, adapt, and work in a fast-paced environment

•Strong communication and relationship-building skills

• Skills in Marketing or SMM

Responsibilities

• Oversee and guide marketing execution and junior team members (Podcast Management, writing newsletters, SMM)
•Develop and execute content strategies to drive brand presence, including YouTube, X growth initiatives 

•Build and maintain relationships with partners, investors, and key stakeholders

•Support investor onboarding and ongoing investor management

•Conduct market research across both crypto (Web3) and traditional finance markets

•Support business development initiatives, including partnerships and growth opportunities

•Coordinate and support participation in industry events and conferences

•Assist with event-related activities, including networking and follow-ups

•Be open to occasional travel for events and conferences

Location: Tbilisi, Georgia
Work format: On-site / Hybrid initially
Experience: 2–4 years

About the Role

We are looking for a technically strong Application Support & Implementation Engineer to join our team and take ownership of the setup, configuration, verification, and day-to-day technical operation of client environments for our B2B online casino platform.

This is not a software development or DevOps/cloud infrastructure role. You will work at the intersection of Product Engineering, DevOps, QA, and Client Onboarding, helping to identify and resolve technical and configuration issues efficiently and independently.

Your goal will be to investigate and solve operational problems at the application and environment level, involving software developers only when necessary.

Key Responsibilities

• Set up, configure, and verify client environments and application integrations.
• Provide L2 technical support and investigate production issues.
• Analyze logs, system behavior, configurations, and API requests to identify root causes.
• Troubleshoot application, integration, and environment-related issues.
• Work with Linux servers and command-line tools.
• Perform SQL queries and investigate database-related issues.
• Test and troubleshoot REST APIs, HTTP requests, and JSON payloads.
• Monitor application and environment health using monitoring tools.
• Collaborate with DevOps, QA, Product, and Engineering teams to resolve complex issues.
• Support client onboarding and technical implementation activities.
• Document troubleshooting procedures, configurations, and solutions.
• Identify recurring issues and suggest improvements to technical processes.

Requirements

• 2–4 years of professional experience in Application Support, L2 Technical Support, Production Support, Implementation Engineering, Integration Engineering, or Technical Operations.
• Strong troubleshooting and analytical skills.
• Practical experience with:
  • Linux, command line, and SSH
  • SQL and relational databases
  • REST APIs, HTTP, and JSON
  • Docker
  • Application and system logs
  • Git
  • Monitoring tools such as Grafana and/or Prometheus
  • Basic networking concepts, DNS, ports, and SSL
  • Basic scripting
• Ability to independently investigate technical issues and identify their root cause.
• Ability to distinguish between configuration, infrastructure, third-party provider, and application-code issues.
• Good communication and collaboration skills.
• Ability to document technical solutions and procedures.
• English sufficient for communication with technical teams and clients.

Nice to Have

• Experience with PostgreSQL
• Experience with Redis
• Ansible
• Terraform / OpenTofu
• CI/CD pipelines
• Nginx
• PHP / Laravel
• Previous experience in iGaming, fintech/payments, trading, B2B SaaS, or telecom

What We Value

We are looking for someone who is:

• Curious and willing to investigate problems deeply.
• Proactive and ownership-driven, rather than waiting for instructions.
• Structured in their thinking and able to approach troubleshooting systematically.
• Comfortable working independently in a fast-paced technical environment.
• Able to communicate clearly with both technical and non-technical stakeholders.
• Focused on finding practical solutions rather than simply escalating issues to developers.