Jobs at Djinni

About the Role:

We are building a strong support team for our US client — an online furniture store — and looking for a Customer Support Representative to deliver outstanding customer experience.

Requirements:

• Advanced (C1) spoken and written English
• 1+ year of experience in Customer Support/Customer Care, with mandatory phone-based communication experience
• Proven ability to confidently and clearly communicate with customers in real-time via phone calls
• Client-oriented mindset
• Ability to handle stressful situations calmly and professionally 
• High attention to detail
• Working evening shifts (15:00–24:00 Ukrainian time)

Key Responsibilities:

• Communicating with customers via phone, chat, and email
• Managing support tickets and ensuring timely resolution
• Handling calls with customers and vendors
• Providing high-quality service and maintaining customer satisfaction
• Collaborating closely with the US Customer Care team

We offer:

• A full-time job
• Paid vacation and sick leave
• Managing your taxes and accounting
• Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
• Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy

💫 Overview Of The Company
We are a data-driven Amazon advertising agency working with Amazon focussed brands across Europe and the US.We currently manage ~$25M in annual Amazon ad spend with a lean, senior team and a strong focus on decision quality over activity volume.

💫 About The Role 
We are hiring a Senior Amazon Advertising Manager to take ownership of a small portfolio of client accounts and drive performance through strong strategy, disciplined execution, and clear communication.
This is a hands-on, high-ownership role.
You won’t be “optimising in the dark” or pushing activity for the sake of it, you’ll be expected to form a view, explain the “why”, and make smart calls that balance profitability, growth, and defensibility.
You’ll work closely with our Senior Team Lead, but you will own outcomes day-to-day across your accounts.

💫 This role is ideal for someone who 
● Has at least 5 years of experience in Amazon advertising
● Knows Amazon Ads end-to-end and understands what’s actually working right now
● Thinks beyond day-to-day optimisation and can execute long-term growth plans
● Is advanced in Google Sheets and comfortable with structured analysis and reporting
● Communicates clearly and proactively in English (written + spoken)
● Learns fast, stays curious, and enjoys solving messy problems with clean thinking
● Wants a high-ownership environment with real accountability and autonomy
 

💫 What You Will Own 
🧩Account Ownership & Client Management
● Own 3–5 client accounts, with support from your Team Lead
● Drive account performance against profitability, ranking, and growth goals
● Create clarity for clients: what we’re doing, why we’re doing it, and what happens next

🎯Campaign Strategy & Execution
● Design, build, and optimise PPC campaigns across Sponsored Products, Sponsored Brands, and Sponsored Display
● Manage budgets, bidding, targeting, search term mining, and structural improvements
● Build and run structured testing plans (not random experimentation)

📊Data & Insight Quality
● Diagnose performance changes with confidence (not surface-level explanations)
● Translate data into clear decisions and prioritised actions
● Build and maintain reporting that highlights what matters, not everything that’s measurable

⚙️Tooling & Operational Excellence
● Use Scale Insights and other tools to improve speed, consistency, and results
● Maintain clean documentation, campaign logic, and internal notes that scale
● Contribute to improving how we work templates, frameworks, and repeatable best practices

🤝Communication & Collaboration
● Communicate proactively in Slack and in weekly client calls
● Escalate early when context changes or trade-offs appear
● Share learnings across the team to raise the overall quality bar

Why Join Us
🧠Senior role with real ownership and autonomy
🎯Direct impact on client outcomes and strategic quality
💼Strong fundamentals, serious clients, and meaningful budgets
📊Proprietary internal data and analytics tooling
🌍Fully remote role within European time zones
🚀Opportunity to grow into long-term senior roles as the business scales

If you’re a senior Amazon Ads operator who wants real ownership, clear thinking over noise, and the space to do your best work — we’d love to hear from you.
👉 Apply now and help Amazon brands grow.

We're seeking a detail-oriented QA Trainee to assist in ensuring the quality of our web projects. This is an excellent opportunity for someone looking to start their career in quality assurance within the web development industry. You'll work alongside experienced QA specialists and developers to learn the fundamentals of testing web applications.


    Responsibilities

• Learn and apply QA methodologies and best practices
• Execute test cases for web applications and websites
• Report and document bugs in a clear, concise manner
• Collaborate with developers to resolve issues
• Participate in various stages of the QA process
• Assist in creating and maintaining test documentation
• Develop understanding of web technologies and testing tools
  
  Requirements
• Strong attention to detail and analytical thinking
• Basic understanding of web technologies (HTML, CSS, JavaScript)
• Eagerness to learn and grow in the QA field
• Good communication skills
• Problem-solving mindset
• Ability to work in a team environment
• Basic computer skills
  
  Work is with tracker, company mostly work via Upwork.

Our client is the leader in the Early Childhood Education (ECE) sector, providing the most widely used developmental assessment and curriculum system in the US. They are looking for a talented, innovative and creative Golang Developer to join the platform team. They believe that great technology experts are also software generalists who are unafraid to jump up and down the stack to solve the problems that come their way. If you thrive in fast-paced environments, and like working on software that supports millions of daily users, then this opportunity is exactly what you’ve been looking for!

Their Software Engineering team is responsible for building out SaaS solutions used by educational organizations across the globe. The team works on a wide variety of projects, solving existing problems and enabling new business objectives. Their platform is evolving, so you need to be someone who can build new functionality and learn new technologies quickly as well as be able to maintain and extend existing code to support organizational needs.

As a Senior Golang Engineer, you will:

• Develop new features, components, and modules to support organizational growth;
• Implement a robust set of services and APIs to power high-trafficked SaaS platform;
• Participate in planning, analysis, and design of new software solutions;
• Investigate, troubleshoot, and remedy performance bottlenecks in the application flow;
• Learn new technologies and keep up with both traditional and emerging best practices;
• Works independently and collaborates with other team members to ensure successful project delivery.

Qualifications:

• Senior level knowledge of Golang;
• 8+ years of production experience in software engineering and SaaS product development;
• Strong communication and listening skills; ability to communicate complex technical problems, root cause analysis, and propose solutions;
• Experience using AI developer tools (e.g., Codex), with an AI-forward mindset;
• At least Upper-intermediate level of English (B2 or higher);
• Experience with designing and building scalable solutions;
• Experience with modern design patterns such as SOA and microservice architecture;
• Strong knowledge of relational databases (ex. PostgreSQL) and Databricks (a plus);
• Excellent debugging and testing skills, and an interest to quickly learn new technologies;
• Experience with Agile methodology and software development;
• Commitment to following security, accessibility and performance best practices;
• Self-starter with strong sense of collaboration, teamwork, and accountability;
• Ability to quickly adopt to new environment;

• Working knowledge of AWS and familiarity with its services (Kubernetes, Redis, SQS/SNS, etc.);

   

We offer:

• Competitive market salary;
• Fully remote work;
• Convenient and somewhat flexible work hours (you will have to work until 8 pm Kyiv time GMT+3, or 1 pm EST);
• 28 days of paid time off per year;
• Working on a very socially valuable product, alongside a highly professional, US-based, international team;
• Interesting challenges and the ability to grow and learn.

💫 About the company
We are a fast-growing Amazon and TikTok e-commerce company operating four brands across the beauty, fitness, and tools categories. We source all products through a trusted sourcing agent in China and work with a dedicated freight forwarder. Our team is small, ambitious, and remote-first. We move fast, we build processes as we grow, and we expect everyone to take full ownership of their area.

💫About the role
We are looking for our first dedicated Supply Chain Manager — someone who will own the entire supply chain process end to end. This is a full-time, remote position. You will be working directly with the founder and a small operations team. The right person is highly organised, proactive, detail-oriented, and genuinely excited about building clean processes from the ground up. Experience with Amazon FBA supply chains is a strong advantage.

💫What We Are Looking For:
• 1–3 years of experience in supply chain, logistics, or e-commerce operations
• You have a system for everything and nothing falls through the cracks
• You do not wait to be told. You flag problems before they become emergencies
• Clear, concise written English. Daily communication with our team and occasionally with suppliers
• Experience with Google Sheets and Excel
• Comfortable in a small, fast-moving team where you help build what does not exist yet

💫What you will own:
• Supplier communication: coordinating with our China-based sourcing agent on orders, samples, timelines and quality
• Purchase order management: placing orders, tracking proforma invoices, managing payment schedules (deposits and balances)
• Freight and forwarding: coordinating with our forwarder, chasing tracking numbers, managing shipment documentation
• Inventory planning and forecasting: monitoring stock levels across Amazon FBA and our 3PL warehouse, flagging reorder points in advance
• Amazon/3PL split support: preparing shipment data for review, coordinating with the brand manager on inventory allocation
• Tracker maintenance: keeping our supply chain tracker up to date at all times
• Sample management: coordinating new product samples from factories, tracking status and feedback
• Process building: helping us build and document clean, repeatable processes as we grow

➕Would be a plus:
• Amazon FBA experience
• Proficiency with Sellerboard or similar inventory tools
• Familiarity with Claude or similar AI tools

What We Offer
🌍Work for an international company
🚀Career growth in e-commerce and Amazon
⭐A team that values innovation and measurable results
💵Competitive salary in USD
🏡Fully remote work with flexible schedule
🏖️Paid vacations and sick days

📩 If you are a structured, proactive, and results-driven specialist, we would like to hear from you. Apply now!

💫 About the company
We are a fast-growing Amazon and TikTok e-commerce company operating four brands across the beauty, fitness, and tools categories. We work with an external creative agency for design and production, and we are actively building our TikTok presence through UGC and creator partnerships. We are looking for someone to take full ownership of our creative pipeline across all brands.

💫About the role
We are looking for a Creative Manager to coordinate and manage all creative output across our brands. This is a part-time role to start, with strong potential to grow into full-time as the brands scale. You will not be doing design yourself — instead you will manage the relationship with our creative agency, brief the team, ensure quality and timelines, and own our UGC and creator outreach process. The right person is organised, has a good creative eye, communicates clearly, and is excited about e-commerce content and TikTok growth.

💫What We Are Looking For:
• 1–3 years in creative coordination, content management, or e-commerce marketing
• You do not need to be a designer, but you know good creative when you see it and can give clear, actionable feedback
• You can manage multiple briefs and deadlines across four brands simultaneously
• Clear written English: you will brief external teams and creators regularly
• Proficiency with Google Drive, basic project tracking, Canva or similar tools and AI tools
• Understanding of UGC content, creator culture, and what performs on TikTok. Directexperience helpful but not required
• Proactive, brand-aware, and comfortable managing external partners and freelancers

💫What you will own:
• Creative agency management: briefing, reviewing outputs, giving feedback, and ensuring deadlines are met
• Creative briefing: writing clear, structured briefs for product images, A+ content, ads, and social content
• UGC coordination: identifying UGC needs per brand, finding and outreaching to creators, briefing them, and managing delivery
• Creator outreach: supervised outreach to TikTok and Instagram creators for partnerships and gifting campaigns
• Quality control: reviewing all creative outputs before they go live; ensuring brand consistency across all four brands
• AI-assisted content: using AI tools to produce quick content drafts, ideas, and variations where appropriate
• Creative tracker: maintaining a simple tracker of all creative requests, status, and delivery dates
• Coordination with the brand manager: working closely on campaign needs and content calendars

➕Would be a plus:
• Agency-side experience
• Experience on a creative role (designer, video/photo editor, etc.)

What We Offer
🌍Work for an international company
🚀Career growth in e-commerce and Amazon
⭐A team that values innovation and measurable results
💼Start with a part-time and grow into full-time
💵Competitive salary in USD ($800 - $1,000 for part-time and $1,600 - $2,000 for full-time)
🏡Fully remote work with flexible schedule
🏖️Paid vacations and sick days

📩 If you are a structured, proactive, and results-driven specialist, we would like to hear from you. Apply now!

🔎About SoftPlus Ukraine

SoftPlus Ukraine is a growing software development company with roots in Ukraine and partnerships around the globe. We collaborate with companies of all sizes and stages — from ambitious startups to established enterprises. What unites our team is a shared passion for technology, a commitment to quality, and a drive to keep improving every day.

Our people are at the heart of what we do. We’re a diverse team of skilled professionals working remotely across different cities and countries, yet closely connected through teamwork, knowledge-sharing, and mutual support.

📌The Role

We’re looking for a Trainee/Junior Flutter Developer who is eager to learn, grow, and contribute to real-world projects from day one. This is a great opportunity if you have a solid foundation in programming and want to put your skills into practice while building modern, user-friendly applications. You’ll be part of a supportive team that values collaboration, knowledge sharing, and continuous improvement.

📋Key Responsibilities

• Assist in identifying and fixing bugs and issues in the codebase
• Contribute to mobile development using Flutter by designing and implementing user-friendly interfaces
• Participate in code reviews with more experienced developers to learn best practices and coding standards
• Help refactor existing code to improve efficiency, readability, and maintainability
• Collaborate closely with senior developers, gaining hands-on experience and guidance in both front-end and back-end development

📝Requirements

• Completed or ongoing Bachelor’s degree in Computer Science or a related field
• Solid understanding of software development principles and best practices
• Demonstrated coding skills with pet projects available on GitHub (or similar platform)
• English proficiency at B1+ level
• Availability for a full-time schedule: 12:00 – 20:30 (Mon–Fri, including a 30-minute lunch break)
• Willingness to participate in regular team meetings during working hours
• Strong analytical and problem-solving skills
• Excellent communication and teamwork abilities

What We Offer

💸  Paid probation period — 4 weeks of full-time, hands-on experience before official hiring

📈  Growth opportunities — clear paths for professional development and career advancement

🔋 Supportive culture — a friendly, collaborative environment where your ideas matter

🖥️  Modern projects — work with cutting-edge technologies on meaningful, real-world applications

💡 Talented team — join a motivated group of professionals who are always ready to share knowledge and help you grow

Join our team at SoftPlus Ukraine and contribute to the success of our innovative projects. 
Apply now!

OneTablet helps restaurants sell more across DoorDash, Uber Eats, Grubhub and others — we optimize platform algorithms, enhance menus with AI, and expand sales surface so restaurants make more money, measurably, in dollars. We're a small senior team shipping fast with real customers. We're looking for a senior QA engineer who owns quality as a domain — someone who's built QA processes from the ground up and can lead this function with full autonomy.

What you'll do

• Define and evolve QA strategy — processes, tooling, automation, priorities
• Own end-to-end quality across the product with a risk-based mindset
• Build automation focused on revenue-critical flows, regressions, and third-party integrations
• Work directly with engineers to improve testability and reliability at the architecture level
• Use AI deeply in QA workflows — not just writing tests, but triaging, exploring, and finding blind spots faster
• Make quality decisions: what to test, how, and why — no process for its own sake

What we expect

• Senior QA with experience establishing QA processes and leading the function — not just executing within an existing setup
• Hands-on automation: JavaScript / TypeScript, Playwright or Cypress, API testing (REST, webhooks, async flows)
• SQL fluency — you validate data and business logic against real production behavior
• Risk-based thinking — you know what matters most and build around that
• AI is part of how you work daily (not theoretically)
• Startup / product background — comfortable with ambiguity and fast iteration

Nice to have

• Experience testing backend systems and third-party integrations at scale
• Contract testing or integration-heavy product experience
• CI/CD pipeline design for test automation
• GCP, PostgreSQL

How we work

Small senior team · High trust, high ownership · Fast decisions, short loops · You build it → you own it

We are looking for a trainee who loves Software Development. We need a self-motivated person who wants to learn a lot and use AI to build solutions that are essential for the company: internal automations, custom software, finance-related tools, operations, front-end, back-end, databases, deployment, infrastructure as code, and DevOps.

You will work closely with an experienced developer who has worked at Cisco and Hulu (now Disney+). One of your goals will be to help offload part of his workload, so he is interested in transferring a lot of knowledge to you.

What to expect from your workTech stack you will work with for sure

• Odoo (an ERP system, basically an operating system for the company)
• Python
• PostgreSQL
• JavaScript

• Terraform

   

AI-related stack

• OpenAI API (OCR, text generation, etc.)
• Claude Code for coding
• coder.com for coding environments

• Cursor, Cursor CLI

   

Domains & areas

• Business-related
  • Corporate Finance
  • Human Resources
  • Marketing & Sales

  • Business Process Automation

     

• Tech-related
  • Cybersecurity
  • Software Architecture

  • Product Development

     

Things you may work with later

• TypeScript
• React
• Node.js
• AWS, Hetzner, DigitalOcean
• Proxmox
• Puppeteer
• Selenium
• GitHub Actions
   

We provide:

• Custom Software Development Services
• UX/UI Design Services
• Recruitment Services
• Outstaffing Services

We believe in people, because that is the core of any company: clients and employees.

We value people who are smart and love what they do. That is the kind of team we already have.
 

Requirements for the candidateMust have

• Experience with Python (commercial or non-commercial)
• Bachelor’s degree in Computer Science or a similar field, or currently enrolled in such a program
• Love for Software Development

• High motivation to work and learn

   

Will be a plus

• Experience with Corporate Finance (Financial Accounting, Management Accounting, Accounting Reports, etc.) — this can be a huge plus
• Experience with web software development

• Experience with OOP languages such as C#, C++, or Java

   

Not required

• Commercial experience
• Perfect English

• Knowledge of every tool in our stack

   

We care more about your learning ability and motivation.
We encourage candidates to apply even if they do not match 100% of the list.

OneTablet helps restaurants sell more across Glovo, Bolt, DoorDash, Uber Eats, Grubhub and others — we optimize platform algorithms, enhance menus with AI, and expand sales surface so restaurants make more money, measurably, in dollars. We're a small senior team shipping fast with real customers. We build AI-first: agents, MCP servers, autonomous workflows — not as a gimmick, but as how we actually work. We're looking for a strong fullstack engineer who already develops this way and understands that AI shifts the role toward more product thinking and ownership, not less engineering.

What you'll do

• Build and own product features end-to-end (backend + frontend)
• Design business logic and workflows used daily by restaurants
• Work with GraphQL APIs and build React-based UI focused on clarity
• Use AI deeply in daily work — agentic workflows, not just autocomplete
• Collaborate closely with product and design
• Improve development practices and push what's automatable

What we expect

• Strong full-stack: Node.js / TypeScript + React + GraphQL in production
• UX sensitivity — you care how things feel
• AI is your default development mode (Claude Code, Cursor, or similar) — deep usage, not surface-level
• Product sense — you think about what to build, not just how
• High ownership: you ship, you fix, you improve
• Startup / small team experience

Nice to have

• Experience building AI agents, MCP servers, or autonomous dev workflows
• Dashboards, admin tools, B2B products
• GCP, PostgreSQL, React Native

How we work

Small senior team · High trust, high ownership · Fast decisions, short loops · You build it → you own it

About Yolk
Yolk is a VC-backed startup (backed by investors in companies like Anthropic, Groq, and TensorNet) on a mission to transform how sales teams learn and perform. 

We are building the world’s most advanced AI sales coach, helping revenue teams identify deal-killing mistakes before they impact the forecast. Our platform analyzes real sales conversations and delivers targeted coaching to improve discovery, objection handling, negotiation, and more. 

Our goal is simple but ambitious: to build the best AI coach for sales teams anywhere.

The role

We’re looking for a Product Marketing Manager / GTM Product Marketer to help define how Yolk goes to market.

You’ll sit at the intersection of product, sales, and marketing, owning positioning, messaging, sales enablement, and GTM execution. This is a high-impact role for someone who understands customers deeply, can turn product value into clear stories, and knows how to support a focused, account-driven sales motion.

Key Responsibilities

• Own Yolk’s positioning, messaging, and value proposition
• Build GTM strategies for target segments, personas, and accounts
• Create sales and marketing assets such as decks, case studies, and one pagers
• Partner with sales on account-based campaigns and personalized outreach
• Support product launches with clear narratives and enablement materials

• Gather customer, market, and competitor insights to strengthen our GTM approach

   

Requirements

• Experience in product marketing, GTM, or strategic marketing in B2B SaaS
• Strong positioning, messaging, and content creation skills
• Experience working closely with sales on enablement and pipeline support
• Ability to translate customer needs into compelling value propositions
• Excellent communication skills and a strong sense of ownership

• Comfortable working in a fast-paced startup environment

   

Preferred qualifications

• Experience in AI, sales tech, or revenue tech
• Familiarity with account-based marketing
• Experience at an early-stage or high-growth startup

Project: 
Warehouse & Inventory Management System (Amazon FBA integration)

We are building a warehouse management system that integrates with Amazon SP-API to manage inventory, inbound shipments, and logistics workflows for sellers.

The system processes:

• Inventory synchronization
• Shipment lifecycle management
• Amazon inbound planning workflows

Responsibilities

• Integrate with Amazon SP-API (inventory, catalog, shipments)
• Implement backend logic for shipment workflows and inventory updates
• Build and maintain asynchronous processing using Celery
• Design and maintain REST APIs (Django REST Framework)
• Handle complex multi-step API flows (preview → confirmation patterns)
• Ensure data consistency between internal system and Amazon
• Implement retry logic, error handling, and rate limiting
• Work with PostgreSQL data models for inventory and shipments

Requirements

Must have:

• 3+ years of Python experience
• Strong experience with Django / DRF
• Experience integrating third-party APIs
• Experience with Celery or similar async tools
• Understanding of REST API design and authentication
• Experience with PostgreSQL

Nice to have:

• Experience with Amazon SP-API
• Experience in e-commerce or logistics systems
• Experience with Kubernetes / AWS

Tech Stack

• Python, Django, DRF
• PostgreSQL, Redis
• Celery
• AWS (S3, Secrets Manager)
• Kubernetes (EKS)

Two backend-focused Ruby developers (1x Senior, 1x Mid)

Location: any

Start: ASAP

Duration: long-term (with potential extension)

Engagement: Full-time

English: B2+

We are looking for two backend-focused developers (1x Senior, 1x Mid) to join a 4-5 month project ASAP (with high potential for long-term extension).

The mission:

Extending the existing API to support self-service features for a new recruitment/hr application.

Requirements:

- Strong Ruby on Rails expertise: Deep experience in scaling and expanding API endpoints.

- React Native (Bonus): Skills in RN are a huge plus and will allow for more flexible task distribution.

- Availability: Ready to start immediately.

Recruitment Process:

1) Introductory Call (15 min): A quick chat to put a face to the name and discuss the role.

2) Case Study: A technical task with specific requirements. 
Note: This takes approximately 8 hours and must be completed within a 9 AM – 5 PM window.

3) Technical Interview: A deep dive into the case study.

4) Culture Fit Interview: A final conversation with the company's CEO

We're building a company at the intersection of payments infrastructure and data products — combining transaction execution with structured financial data that is enriched, explainable, and ready for both operational and AI-driven workflows.

What You'll Be Working On

• You'll own the company's full technical direction: architecture, reliability, delivery, infrastructure, and the people who make it happen.
• Define and drive architectural strategy, introducing clear engineering governance — RFCs, tech radar, vendor evaluation, and practical risk management — without unnecessary bureaucracy.
• Lead the evolution of a high-load, event-driven platform with a focus on scalability, resilience, and fault isolation.
• Own reliability and incident management: observability, SRE practices, incident response, and postmortem culture — with a goal of better uptime, faster detection, and fewer repeated issues.
• Oversee engineering hiring, performance, and development of tech leads; build a culture of end-to-end ownership and accountability.
• Manage cybersecurity protocols, disaster recovery, and business continuity in collaboration with DevOps.
• Drive infrastructure efficiency, cost control, and continuous performance improvement through centralized observability and clear ownership.
• Act as a bridge between engineering teams and executive stakeholders, ensuring technical decisions align with business goals.
• Champion automation, AI integration, and engineering process optimization.
• Design APIs and integration strategies; establish coding, architectural, and infrastructure standards.

What You Need to Succeed

• Proven experience as a CTO, Head of Engineering, or Principal Architect in a high-load SaaS, fintech, or infrastructure company.
• Deep expertise in distributed systems, event-driven architectures, and microservices — including how they behave at scale in production.
• Strong hands-on development background, especially in Go and Python
• Track record of improving reliability, delivery speed, and infrastructure efficiency (uptime, MTTR, MTTD, release cadence, cloud cost).
• Solid understanding of DevOps, CI/CD, SRE, and incident management at scale.
• Comprehensive technical background across architecture, cloud platforms, security, and distributed systems, with a focus on scalability, reliability, and strategic technology leadership.
• Familiar with PCI DSS compliance and secure system design.
• Skilled at hiring and mentoring strong engineers and tech leads.
• Comfortable with vendor evaluation, negotiation, and tooling decisions.
• You understand how engineering decisions affect revenue, risk, and customer trust.

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group - a global award recognizing companies with strong cultures and outstanding workplace environments.

Our Position

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

As we continue to grow, we are looking for a Customer Support Representative who will help maintain high-quality service standards and provide fast, efficient support in a dynamic, high-load environment.

Work schedule:

• 2/2 working shifts;
• 12-hour shifts. Day shift: 7:00 AM - 7:00 PM. Night shift: 7:00 PM - 7:00 AM. Latvia time;
• Includes night shifts and weekends.

Important! It’s a ontract-based cooperation with the opportunity to transition to long-term collaboration after 6 months based on performance.

You will:

• Communicate with users via live chat (90%) and email (10%);
• Handle multiple chats simultaneously;
• Support users with account-related questions, payments, bonuses, and general platform usage;
• Resolve customer issues in a timely and efficient manner;
• Follow internal guidelines and quality standards.

About you:

• English level B2+ (C1 preferred);
• 6+ months of experience in Customer Support or other customer-facing roles;
• Typing speed 45+ WPM;
• Strong computer skills (fast navigation, multitasking, basic Excel);
• Ability to work in a fast-paced environment;
• Strong communication and problem-solving skills;
• Attention to detail and ability to learn quickly;
• Flexibility with schedule (night shifts and weekends required).

Working at EverHelp means:

• Opportunity to work with an international product;
• The possibility to work fully remotely;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Send us your CV and join EverHelp.