Jobs at Djinni

Job Summary

We are seeking a Senior DevOps Engineer to build and maintain the cloud infrastructure supporting our CI/CD pipelines and production services. You will work closely with software engineers, fellow DevOps engineers, and other team members to automate, scale, secure, and continuously improve our platform.

Key Responsibilities

• Design, build, and maintain scalable, highly available, and secure infrastructure.
• Automate CI/CD pipelines and manage deployments to staging and production environments.
• Work with Kubernetes, Docker, and Helm for container orchestration and management.
• Manage and implement Infrastructure-as-Code using Terraform and Terragrunt.
• Set up and maintain monitoring and logging systems such as Prometheus, Grafana, and ELK/OpenSearch.
• Collaborate across engineering teams to ensure platform reliability, performance, and scalability.
• Maintain system security and implement DevOps and cloud infrastructure best practices.

Requirements

• 6+ years of experience as a DevOps Engineer in a production environment.
• Strong Linux and networking fundamentals.
• Proven experience working with managed cloud services, preferably AWS or GCP.
• Strong proficiency with Docker, Kubernetes, and Helm.
• Hands-on experience with Infrastructure-as-Code tools, including Terraform and Terragrunt.
• Experience with CI/CD tools, preferably GitHub Actions and self-hosted runners.
• Solid shell scripting skills and basic experience with Python or Go.
• Familiarity with security principles and industry best practices.
• Strong communication skills and the ability to work independently.

Expectations

• Ownership: When identifying a problem, take an active role in driving it toward resolution or ensure it is clearly and appropriately handed over to the relevant owner.
• Accountability: Follow through on commitments, communicate progress clearly, and raise risks or blockers at an early stage.
• Thinking Beyond Tickets: Look beyond assigned tasks and continuously identify opportunities to improve reliability, security, automation, observability, and overall operational excellence.

Akurateco is a payment orchestration and white-label payment gateway provider. The platform integrates 250+ payment providers globally and enables businesses to operate a fully brandable, PCI DSS-compliant gateway, managing multiple payment channels within a single ecosystem.
 
Join our team as a Middle Business Analyst and make a real impact! We are looking for a sharp, proactive professional who thrives at the intersection of business and technology.
 
Requirements:

• At least 2-3 years of hands-on experience in business analysis, particularly in the fintech, financial services, or payment processing industries.
• Proven expertise in analyzing business needs and translating them into clear, actionable requirements (user stories, acceptance criteria, risk assessments, and dependency mapping).
• Strong understanding of system analysis principles, including data flows, architecture components, and API interactions.
• Solid background in Agile methodologies (JIRA, Confluence), with experience in backlog refinement, sprint planning, and documentation.
• Postman Experience: Collection Creation, Add Requests, Organize Workflows, Add Scripts.
• Exceptional analytical, problem-solving, and communication skills, with a focus on stakeholder management.
• English Upper-Intermediate with excellent written and verbal communication skills. 

Nice to Have:

• Experience with APIs, system architecture, or databases is a bonus. 

Key Responsibilities:

• Capture, analyze, and validate business requirements by working closely with internal and external stakeholders.
• Lead discovery sessions, workshops, and requirement-gathering meetings to align technical solutions with business objectives.
• Analyze third-party API documentation and create integration specifications for back-end developers.
• Maintain clear and detailed documentation, including use cases, process flows, UML diagrams, and wireframes.
• Define and document structured functional and non-functional requirements, ensuring clear prioritization based on business needs, feasibility, and risk.
• Act as a bridge between business and technology, translating business needs into technical specifications.
• Collaborate with solution architects and developers to refine system requirements and ensure technical feasibility.
• Assist in functional testing and validation to ensure that requirements are met before deployment.

What we offer:

• Competitive compensation depending on experience and skills;
• Remote-first work environment with flexible working hours;
• 20 paid vacation days annually for rest and recharge;
• 10 days of sick leave, available as needed;
• Corporate English and Spanish classes.

Akurateco is a cutting-edge white-label payment software provider, helping payment service providers, merchants, and financial institutions launch and scale their payment businesses fast, without the burden of complex development or infrastructure. 
We're looking for an experienced Outbound Lead Generation Specialist to build and manage scalable LinkedIn and email outreach campaigns in the FinTech and payments industry.
This role requires more than operating outreach tools. We are looking for someone who can independently identify target audiences, build and segment large lead databases, create outreach sequences, launch campaigns, analyze performance, and generate qualified sales conversations.

Key Responsibilities
 

• Manage outbound outreach across 8-10 LinkedIn accounts
• Build and maintain large, targeted prospect databases
• Identify relevant companies and decision-makers based on our ICP
• Create audience segments using industry, geography, company size, job title, technology, and other relevant criteria
• Source leads through LinkedIn Sales Navigator, Apollo, Clay, and other platforms
• Enrich, verify, clean, and deduplicate lead data
• Create and optimize multistep LinkedIn and email outreach sequences
• Write and test messaging, value propositions, follow-ups, and personalization approaches
• Launch, monitor, and optimize LinkedIn and cold email campaigns
• Set up, warm up, and safely operate LinkedIn accounts
• Manage proxies and troubleshoot account-related issues
• Track conversations, follow-ups, and lead statuses in HubSpot
• Analyze campaign performance and improve targeting, messaging, and conversion rates
• Hand over qualified opportunities to the sales team with complete context
• Test new tools, data sources, audiences, and outbound strategies

Requirements

• 2-3+ years of hands-on experience in outbound lead generation, SDR, or a similar role
• Proven experience independently building and launching outbound campaigns
• Strong experience with LinkedIn outreach across multiple accounts
• Experience working with large prospect databases and high-volume outreach
• Strong understanding of ICP development, audience segmentation, and lead research
• Ability to create effective LinkedIn and email sequences from scratch
• Practical experience with cold email outreach, including list preparation, verification, campaign setup, and deliverability basics
• Experience with LinkedIn Sales Navigator and tools such as LinkedHelper, Dripify, Expandi, HeyReach, Lemlist, or similar platforms
• Experience with Apollo, Clay, or other lead sourcing and enrichment tools
• Experience working with CRM systems, preferably HubSpot
• Good written and spoken English, at least B2 level
• Strong analytical skills and attention to detail
• Ability to work independently, prioritize tasks, and take ownership of results

Nice to Have

• Experience in FinTech, payments, banking, PSPs, acquiring, or payment orchestration
• Experience with outbound automation and workflow optimization
• Understanding of email deliverability, domain setup, inbox warm-up, and sender reputation
• Experience using AI tools for lead research, personalization, or campaign optimization

What we offer:

• Competitive compensation depending on experience and skills;
• Remote-first work environment with flexible working hours;
• 20 paid vacation days annually for rest and recharge;
• 10 days of sick leave, available as needed;
• Corporate English and Spanish classes.

Akurateco is a cutting-edge white-label payment software provider with 15+ years of hands-on experience in the payment industry, bringing fully-brandable and easily customizable payment software to our customers.
We are looking for an Account Manager to join our team!
 

Responsibilities:

• Work closely with customers as a first level of assistance to set up platform for them, ensure that all technical requirements were met;
• Supporting client in integration process as a middlemen between client team and technical team;
• Communicate directly with clients, prepare documents to close deals, answer all questions and support requests;
• Work closely with internal sales, support, technical teams to be sure that client has all necessary assistance;
• Maintain close relationship with existing clients, provide them with any support they need to help them reach their monetary goals.

Requirements:

• Proven experience in B2B customer support/account management/client success;
• Ability to have serious conversations around technical subject;
• Experience in working with partners from abroad;
• Detail oriented, positive attitude, punctuality, ability to prioritize tasks in order to meet deadline;
• Understanding of e-commerce and technical side of using payment cards;
• Previous experience as account manager/customer support manager/backoffice manager and similar positions for payments;
• Advanced level of English, knowledge of Spanish will be an advantage.

Will be a plus:

• Experience in processing related to setting up risk rules, antifraud, monitoring, routing, cascading;
• Experience in using Postman.

We offer:

• Competitive compensation depending on experience and skills;
• Remote-first work environment with flexible working hours;
• 20 paid vacation days annually for rest and recharge;
• 10 days of sick leave, available as needed;
• Corporate English and Spanish classes.

We are looking for a motivated Junior+ Backend Developer to join our development team.

As a Junior+ Backend Developer, you will work together with experienced developers to develop, maintain, and improve existing and new web projects. You will be involved in backend development, database-related tasks, debugging, integrations, and ongoing support of company projects.

This is a great opportunity for a developer who already has practical PHP/Laravel experience and wants to grow their technical skills while working on real-world projects.

Responsibilities

• Develop and maintain backend functionality for company projects
• Implement new features and improvements 
• Provide ongoing support and bug fixing for existing solutions
• Write clean, readable, and reusable code
• Work with databases and develop SQL queries
• Integrate external APIs and third-party services
• Participate in debugging and troubleshooting of applications
• Work with Git and follow the team’s development workflow
• Work with Linux systems and basic server-side tasks
• Participate in code reviews and team discussions
• Follow development tasks and priorities defined by the team lead
• Learn and apply new technologies and development best practices
• Communicate with other developers, QA, and other team members

Requirements

• 1+ year of commercial or practical experience in web development
• Good understanding of PHP
• Basic to intermediate experience with Laravel
• Good understanding of SQL
• Basic knowledge of JavaScript, HTML and CSS
• Experience with Git
• Basic knowledge of Linux and Bash commands
• Understanding of REST APIs and basic API integration concepts
• Basic understanding of MVC and OOP principles
• Ability to read and understand existing code
• Ability to research solutions and learn new technologies independently
• Attention to detail and responsible attitude toward tasks
• Ability to work independently and as part of a development team
• Good time-management and problem-solving skills
• Intermediate English or higher
• On-site work from office in Kyiv or in Tirana

Would be a plus

• Experience with WordPress
• Experience with Docker
• Basic knowledge of Nginx or Apache
• Experience with Laravel queues, jobs, events, and scheduled tasks
• Understanding of database migrations and optimization
• Experience with Linux server administration
• Familiarity with PHPUnit or other testing frameworks
• Experience with CI/CD

What we offer

• Opportunity to work on real commercial projects
• Mentorship and support from experienced developers
• Opportunity to grow to a Middle Backend Developer
• Experience with modern development tools and technologies
• Interesting tasks involving APIs, databases, integrations, and automation
• Friendly and collaborative development environment

As a Junior+ Full Stack Developer, you will work with experienced developers to develop, maintain, and improve both backend and frontend parts of our web applications. You will be involved in implementing new features, fixing bugs, working with databases and APIs, and improving existing projects.

This position is a great opportunity for a developer who has practical experience with PHP/Laravel and frontend technologies and wants to continue developing as a Full Stack Developer.

Responsibilities

• Develop and maintain backend and frontend functionality for company projects
• Implement new features and improvements based on project requirements
• Work with PHP and Laravel to develop server-side functionality
• Develop and maintain frontend components using JavaScript, HTML, and CSS
• Work with MySQL databases and write SQL queries
• Integrate external APIs and third-party services
• Develop and maintain REST API integrations
• Debug and fix issues on both backend and frontend
• Write clean, readable, maintainable, and reusable code
• Work with Git and follow the team’s development workflow
• Participate in code reviews and technical discussions
• Provide ongoing support for existing applications
• Work with Linux systems and basic server-side tasks
• Collaborate with backend developers, frontend developers, QA, designers, and other team members
• Follow development tasks and priorities defined by the team lead or manager
• Research and learn new technologies and development approaches

Requirements

• 1+ year of commercial or practical experience in web development
• Good knowledge of PHP
• Basic to intermediate experience with Laravel
• Good knowledge of SQL
• Good understanding of JavaScript
• Good knowledge of HTML and CSS
• Experience with Git
• Basic knowledge of Linux and Bash commands
• Understanding of REST APIs
• Basic understanding of MVC and OOP principles
• Ability to work with existing code and understand unfamiliar projects
• Ability to independently research solutions and learn new technologies
• Attention to detail and responsible attitude toward tasks
• Ability to work independently and as part of a team
• Good problem-solving and time-management skills
• Intermediate English or higher
• On-site work from office in Kyiv or in Tirana

Would be a plus

• Experience with React or another frontend framework
• Experience with Bootstrap or other CSS frameworks
• Experience with WordPress
• Experience with Google APIs / Google Sheets API
• Experience with Docker
• Basic knowledge of Nginx or Apache
• Experience with Laravel queues, jobs, events, and scheduled tasks
• Understanding of database migrations and optimization
• Experience with PHPUnit or other testing frameworks
• Basic knowledge of CI/CD
• Experience with Linux server administration
• Understanding of responsive web design
• Experience with AJAX and asynchronous requests

What we offer

• Opportunity to work on real commercial projects
• Work on both backend and frontend parts of web applications
• Mentorship and support from experienced developers
• Opportunity to grow into a Middle Full Stack Developer
• Experience with APIs, databases, integrations, and automation
• Opportunity to work with modern development tools and technologies
• Friendly and collaborative development environment

About Us

We operate in the review sites niche, hosting and managing a large portfolio of websites, landing pages, and backend services for multiple projects, primarily on WPEngine, DigitalOcean, AWS, GCP, and other cloud providers. You’ll be part of a hands-on DevOps team that manages production environments, implements automation pipelines, oversees monitoring and security, and ensures high availability for our services.

What You’ll Do

1. Infrastructure & Hosting

• Manage and optimize production VPS hosting for multiple environments (Linode, DigitalOcean, AWS, GCP).
• Migrate websites, services, and domains between providers and environments.
• Configure and maintain Nginx, PHP-FPM, Docker containers, and shared hosting setups.
• Handle reverse proxy, CDN integrations (Cloudflare), SSL/TLS setup, and performance tuning.
  
   

2. CI/CD & Automation

• Maintain and improve CI/CD pipelines in Jenkins, GitLab, and GitHub.
• Implement new pipelines for deployments, backups, monitoring integrations, and proxy management.
• Automate hosting and infrastructure tasks via scripts (Bash, Python, Terraform).
• Integrate CI/CD workflows with third-party tools like Monday.com for status updates and process automation.
  
   

3. Monitoring & Troubleshooting

• Set up and manage Zabbix, Grafana, and other monitoring tools for proactive alerting.
• Investigate and resolve infrastructure issues (network problems, high CPU load, memory issues, storage limits).
• Perform root cause analysis and implement preventive measures.
  
   

4. Security & Backups

• Implement and manage antivirus scanning (ESET, Linux security hardening).
• Maintain and improve backup strategies for websites, databases, and logs (AWS S3, GCP Storage).
• Manage permissions and access control for production environments.
• Audit and update firewall rules (iptables) for security compliance.
  
   

5. Special Projects & Integrations

• Deploy and maintain Kubernetes and containerized environments.
• Manage IP Proxy Pool automation across multiple providers.
• Configure analytical dashboards and performance metrics reporting.
  
   

What We’re Looking For (Middle)

Required Skills & Experience

• 1+ years in Infrastructure Ops/DevOps roles.
• Experience with Linux server administration.
• Hands-on with Docker, Kubernetes basics, and container orchestration.
• Good to have expertise in Jenkins, GitLab CI/CD, GitHub Actions.
• Good to have experience with cloud platforms (AWS, GCP, DigitalOcean, Linode).
• Knowledge of Nginx, PHP-FPM, and web hosting environments.
• Scripting skills (Bash, Python).
• Monitoring tools: Zabbix, Grafana, New Relic.
• Good written and spoken English.
  
   

Nice to Have

• Kubernetes production experience (including ArgoCD).
• Experience hosting PHP frameworks (Symfony, Laravel).
• Terraform and infrastructure-as-code workflows.
• CI/CD optimization and multi-environment deployments.

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Technical interview.
• Test task.
• Final interview with CTO.

We are looking for IT support to join our global IT team.

What You will do:

• Responsibility for IT equipment including purchasing
• Install and upgrade computer components and software
• Applying and updating required packages and server services, PC, laptop
• Provide support for Google workspace (G-suite)
• Manage users and access rights to company applications
• Handle on-boarding/off-boarding process for employees 
• Offer technical support to company staff, both on-site and for remote users and offices.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Manage virtual servers, OS: Windows, Linux
• Integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat), as well as their continuous improvement for all user groups
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

The experience You will need to successfully complete tasks:

• Good understanding of IT support / Help Desk role (we can regard a student with no strong experience)
• Knowledge of systems and networking software, hardware, and networking protocols
• Experience with G Suite ( Gmail, Calendar, Docs, etc.)
• Familiarity with Cloud platforms is a plus
• Experience with Integromat, Zapier, Monday is a plus
• Excellent time management skills with a proven ability to meet deadlines.
• Service oriented and positive person
• Strong analytical and problem-solving skills.
• Self learning abilities
• Upper-intermediate in English

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Test task.
• Technical interview.
• Final interview with CTO.

Вимоги до володіння мовами

Англійська

B2 – Вище середнього

Про компанію Bulls-media

BULLS MEDIA is a global leader in digital marketing. Our goal is to simplify decision-making and connect customers with valuable brands.

Our technology helps millions of consumers around the world make smarter, more

We are looking for IT support to join our global IT team.

What You will do:

• Responsibility for IT equipment including purchasing
• Install and upgrade computer components and software
• Applying and updating required packages and server services, PC, laptop
• Provide support for Google workspace (G-suite)
• Manage users and access rights to company applications
• Handle on-boarding/off-boarding process for employees 
• Offer technical support to company staff, both on-site and for remote users and offices.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Manage virtual servers, OS: Windows, Linux
• Integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat), as well as their continuous improvement for all user groups
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

The experience You will need to successfully complete tasks:

• At least 0.5 year experience in an IT support / Help Desk role
• Knowledge of systems and networking software, hardware, and networking protocols
• Experience with G Suite ( Gmail, Calendar, Docs, etc.)
• Familiarity with Cloud platforms is a plus
• Experience with Integromat, Zapier, Monday is a plus
• Excellent time management skills with a proven ability to meet deadlines.
• Service oriented and positive person
• Strong analytical and problem-solving skills.
• Self learning abilities
• Upper-intermediate in English

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Test task.
• Technical interview.
• Final interview with CTO.

Вимоги до володіння мовами

Англійська

B2 – Вище середнього

Про компанію Bulls-media

BULLS MEDIA is a global leader in digital marketing. Our goal is to simplify decision-making and connect customers with valuable brands.

Our technology helps millions of consumers around the world make smarter, more

We are looking for IT support to join our global IT team.

What You will do:

• Responsibility for IT equipment including purchasing
• Install and upgrade computer components and software
• Applying and updating required packages and server services, PC, laptop
• Provide support for Google workspace (G-suite)
• Manage users and access rights to company applications
• Handle on-boarding/off-boarding process for employees 
• Offer technical support to company staff, both on-site and for remote users and offices.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Manage virtual servers, OS: Windows, Linux
• Integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat), as well as their continuous improvement for all user groups

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

   

The experience You will need to successfully complete tasks:

• 2 years of experience in an IT support / Sysadmin
• Knowledge of systems and networking software, hardware, and networking protocols
• Experience with G Suite ( Gmail, Calendar, Docs, etc.)
• Familiarity with Cloud platforms is a plus
• Experience with Integromat, Zapier, Monday is a plus
• Excellent time management skills with a proven ability to meet deadlines.
• Service oriented and positive person
• Strong analytical and problem-solving skills.
• Self learning abilities

• Upper-intermediate in English

   

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.

• 4 days work on-site in comfortable office and 1 day fully remote.

   

Steps of the hiring process:

• Recruitment interview.
• Test task.
• Technical interview.

• Final interview with CTO.

   

Languages:

English

B2 – Upper-intermediate

Про компанію Bulls-mediaBULLS MEDIA is a global leader in digital marketing. Our goal is to simplify decision-making and connect customers with valuable brands.
Our technology helps millions of consumers around the world make smarter, more confident buying decisions

We are looking for a AI Developer (Full stack / AI Automation) to join our team

What You Will Do:

• Develop and implement AI-driven solutions and AI agents to automate business processes.
• Build backend services using Node.js to integrate AI models into products.
• Work with databases (SQL / NoSQL) for data storage and processing.
• Deploy and manage services using Docker.
• Develop systems using different LLM providers
• Build and optimize AI agent architectures and automation pipelines.
• Create agency multi-agent systems on different harnesses
• Work in Linux environments (Ubuntu) for development and deployment.
• Analyze user needs and design AI solutions to solve user problems.

What We Offer

• 21 days of paid leave per year
• 7 days of sick leave annually
• Health insurance
• English-speaking clubs
• Corporate events and team-building activities
• Long-term cooperation
• Annual performance review
• All necessary technical equipment provided
• Hybrid work format: 4 days in the office, 1 day fully remote

Hiring Process

1. Initial interview
2. Test task
3. Interview with a manager
4. Final interview with CTO.

Required Experience to Succeed in This Role:

• Strong experience with Node.js development.
• Experience working with databases (SQL or NoSQL).
• Ability to write clean, maintainable, and scalable code refactoring.guru
• Understanding of AI concepts, LLMs, or AI agents.
• Experience building and integrating REST APIs.
• Experience with Docker.
• Comfortable working in Linux (Ubuntu) environments.
• Ability to write clean, maintainable, and scalable code.
• English (spoken and written).
• Location - Kyiv

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.
 

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

About Ender Turing

Ender Turing is a product-focused AI company building conversation intelligence solutions for analyzing customer communications (voice & chat).

Our platform helps organizations uncover insights from customer interactions, optimize business processes, and improve customer experience through AI-powered analytics.

We work with international clients across the US, Europe, and Latin America.

Our clients include:

• UNIQA Insurance Group
• OTP Bank
• NovaPay
• Dila Medical Lab
• Fozzy Group
• Dobrobut

We are a focused team developing and maintaining a production-grade AI platform used by enterprise customers worldwide.

About the Role

We are looking for an experienced Customer Success Manager (Implementation & Onboarding) who will become a trusted advisor for our customers throughout their onboarding and implementation journey.

This is not a sales role.

Instead, you will work closely with enterprise customers to understand their business processes, help them successfully implement our AI platform, and ensure they achieve measurable business value.

We are looking for someone who combines business thinking with technical curiosity-someone who enjoys understanding how different companies operate while feeling comfortable discussing integrations, APIs, and technical workflows with engineers.

You will collaborate daily with Product Managers, Engineers, AI Specialists, and Customer Success teams.

Your Typical Day

• Conduct onboarding sessions with new customers.
• Analyze customer business processes and operational workflows.
• Configure customer accounts and platform settings.
• Coordinate implementation activities with Engineering.
• Assist customers during integrations.
• Monitor product adoption and customer engagement.
• Lead customer meetings and implementation calls.
• Identify improvement opportunities and communicate customer feedback to Product teams.
• Ensure customers successfully adopt and use the platform.

Key Responsibilities

Customer Onboarding & Implementation

• Lead onboarding projects for enterprise customers.
• Coordinate implementation timelines.
• Configure customer environments.
• Support integrations and technical setup.
• Deliver onboarding sessions and product demonstrations.
• Ensure successful product adoption.

Customer Success

• Build trusted, long-term relationships with customers.
• Understand customer business goals and workflows.
• Provide strategic recommendations on product usage.
• Monitor customer health and proactively address risks.
• Help customers maximize business value from our AI platform.

Business Analysis

• Analyze business processes across different industries.
• Identify customer pain points and opportunities for optimization.
• Recommend best practices for implementation.
• Translate business needs into product requirements.

Cross-functional Collaboration

• Work closely with Engineering, Product Management, and Technical Support.
• Coordinate implementation priorities.
• Participate in product improvement discussions.
• Represent the customer's voice within the company.

Success in This Role

You'll be successful if you:

• Enjoy understanding how businesses operate.
• Can quickly learn new industries and business models.
• Like solving customer problems rather than selling products.
• Can communicate effectively with both business stakeholders and software engineers.
• Are naturally curious and proactive.
• Take ownership of customer success.
• Enjoy working in a fast-moving startup environment.

Requirements

• 2+ years of experience in Customer Success, Implementation, Business Analysis, Product Operations, SaaS Consulting, or Onboarding.
• Experience working with SaaS products.
• English - C1.
• Ukrainian - Native or Fluent.
• Excellent communication and presentation skills.
• Strong business mindset.
• Strong analytical thinking and problem-solving abilities.
• Ability to understand complex business processes.
• Ability to manage multiple customer projects simultaneously.

Technical Skills

• Understanding of SaaS platforms.
• Basic knowledge of REST APIs.
• Experience with CRM systems.
• Experience using Jira, HubSpot, Zendesk, Intercom, or similar tools.
• Ability to read technical documentation.
• Familiarity with browser developer tools.
• Basic SQL knowledge is a strong advantage.

Nice to Have

• Experience implementing SaaS solutions.
• Experience working with enterprise customers.
• Business Analysis experience.
• Knowledge of AI, NLP, Speech Analytics, or Conversation Intelligence.
• Experience with workflow automation platforms.
• Basic Linux knowledge.
• Technical education or IT background.

Technologies You'll Work With

• AI & Machine Learning
• Speech Analytics
• Natural Language Processing (NLP)
• REST APIs
• CRM Systems
• Jira
• HubSpot
• Browser Developer Tools
• SQL
• Cloud-based SaaS Platforms

Key Performance Indicators (KPIs)

You will be responsible for:

• Successful customer onboarding.
• Implementation project completion.
• Customer adoption and engagement.
• Customer satisfaction.
• Customer retention and long-term success.
• Timely implementation milestones.
• High-quality customer communication.

What We Offer

• Competitive salary: €1,000–1,500/month (depending on experience and expertise).
• Fully remote work.
• Work on a real AI product used by international enterprise customers.
• Direct collaboration with Product, Engineering, and AI teams.
• Opportunity to influence product development through customer feedback.
• Professional development and mentoring.
• Career growth opportunities in: 
  • Product Management
  • Business Analysis
  • Solution Consulting
  • Product Operations
  • Customer Success Leadership
• Small, fast-moving startup where your ideas have real impact.

B2B Cooperation

We work exclusively on a B2B basis. Therefore, you should have or be willing to register a sole proprietorship (FOP) or a company.

Why Join Ender Turing?

At Ender Turing, Customer Success is a strategic function—not just a support role.

You'll work directly with international enterprise customers, help them implement cutting-edge AI technology, and play an important role in shaping how our product evolves.

If you enjoy combining business thinking with technology and want to make a real impact in a growing AI startup, we'd love to hear from you.

Application Process

To move forward, please:

1. Send your CV in English.

2. Answer the following question:

Tell us about a situation where you had to understand a client's business process before proposing or implementing a solution. What was your approach?

3. One more question:

Why are you interested in working in a startup rather than a large corporation?

We value ownership, curiosity, business thinking, and people who enjoy solving real customer problems.

Interview duration: approximately 30 minutes.

Our client is a fast-growing, fast-paced software development organization with a mission to build new ways of interacting with information. They leverage intellectual property and their cloud infrastructure expertise to address complex, real-time data and analytics needs in the enterprise. Their teams are comprised of successful people who enjoy solving problems, engaging in substantive technical discussions, and have a strong passion for their work. They have high expectations in terms of skill, motivation, self-organization, and productivity. They value people who excel at working in collaborative, virtual, and collocated groups, and who thrive in fast-paced Agile development environments.
 
About the Role:
We are seeking a Senior DevOps Engineer for our client. In this role, you will take ownership of building a new AWS tenant from scratch, including the full environment setup and ongoing management. You will play a key role in managing EKS clusters for Kubernetes workloads and implementing robust CI/CD pipelines using tools like GitHub Actions. This is a long-term engagement.
 
Responsibilities:
 

• Design, build, and maintain AWS infrastructure starting from the ground up.
• Manage EKS clusters and ensure high availability, scalability, and security of Kubernetes environments.
• Develop and maintain Infrastructure as Code (IaC) using Terraform/Terragrunt.
• Implement and manage CI/CD pipelines (e.g., GitHub Actions) to support seamless deployments.
• Monitor system performance, troubleshoot issues, and optimize cloud resources.
• Ensure best practices in cloud security, cost optimization, and reliability.
• Collaborate closely with development teams to align infrastructure with application needs.
• Provide technical leadership, guidance, and mentorship to junior team members when needed.

Requirements:
 

• 7+ years of professional experience in DevOps, Cloud Infrastructure, or related roles.
• Proven experience with AWS services and building secure, scalable cloud environments from scratch.
• Experience with setting up and administering ElasticSearch nodes on EC2 instances.
• Practical experience with Terraform (and ideally Terragrunt) for Infrastructure as Code (IaC).
• Hands-on experience building and maintaining Docker containers.
• Experience with AWS ECS and ECR for container orchestration and registry.
• Strong experience with Kubernetes and AWS EKS cluster management (desired especially if collaborating with internal platform teams).
• Familiarity with AWS core services such as ALB, networking, IAM, S3, EC2, Fargate, and other commonly used services.
• Solid knowledge of CI/CD pipelines and tools, preferably GitHub Actions.
• Good understanding of networking, cloud security, and monitoring best practices.
• Excellent problem-solving and troubleshooting skills.
• Comfortable working independently and proactively in a dynamic environment.
• Strong communication skills and ability to collaborate with distributed teams.
• Flexibility to work with US West Coast hours occasionally.
   

We Offer:
 

• Competitive market salary.
• Fully remote work.
• Convenient and somewhat flexible working hours.
• 28 days of paid time off per calendar year.
• The chance to work on meaningful, socially valuable products alongside a highly professional, US-based international team.
• Interesting technical challenges with opportunities to grow and learn.

Requirements
 

🔹0,5+ years of commercial experience as a Business Analyst 

🔹Strong understanding of Agile software development methodologies

🔹Practical experience with key business analysis techniques and requirement management tools

🔹Proficiency in identifying and translating business needs into clearly defined requirements

🔹Experience in drafting functional / business / system requirement specifications

🔹Experience in working with stakeholders and requirements elicitation

🔹Excellent interpersonal and communication skills

🔹Upper-intermediate level of English (both written and spoken)
 

Will be a plus
 

🔹Knowledge of business process modelling (BPMN, UML)

🔹Experience in Business Intelligence systems and data analysis

🔹Ability to create UI wireframes supplementing project specifications

🔹Knowledge of the basics of project and product management

🔹Experience with the major task tracking systems (Trello, Jira, ClickUp, Asana)

🔹Technical background (QA, software development, or data engineering)

🔹Experience in using relational or NoSQL DBMS
 

We offer
 

🔹Personalized professional development plan to the Middle and Senior levels

🔹Your own career path to perfect your skills in the areas of BA / BI / PdM / PM

🔹Individual mentoring, continuous knowledge sharing, and BA team workshops

🔹Opportunity to work with the high-skilled engineering team on challenging projects

🔹Open environment that facilitates professional freedom and growth
 

Benefits
 

We offer a number of benefits for the team members to improve their quality of life and help with achieving professional development goals:
 

Professional
 

🔹Compensation of professional certifications, courses, IT conferences, and events

🔹Individual and group English classes with native-speaking teachers from US & UK
 

Quality of life
 

🔹Our processes are tailored to enable remote work and flexible work schedule

🔹You can choose from a selection of hardware either it is Apple, or PC devices
🔹There are other small things, like gym or massages

🔹There are also frequent team retreats, leisure activities, and holiday celebrations

🔹Gifts on personal and professional anniversaries
🔹21 paid days off and 11 national holidays throughout the year to travel and rest

🔹Health program of SysGears

🔹You are a part of a team, we help each other when life knocks one of us down 🤠
 

Responsibilities
 

🔹Collaborating with developers, designers, QAs to deliver projects efficiently

🔹Contributing to expert in-house and international teams (from US, UK, and EU)

🔹Communicating with stakeholders to identify their needs and clarify requirements

🔹Analysing, validating, grooming and documenting requirements to the web & mobile projects

🔹Visualizing business processes and preparing data models for the software projects

🔹Advising stakeholders on the common practices and possible product solutions

🔹Performing competitor and market analysis, assisting in developing product ideas

🔹Communicating project vision and coordinating development with engineering teams

🔹Managing the development workflow applying Agile methodologies

Follow your passion, create exciting products inspired by industry experts, and work on complex business  solutions until they reach global market recognition. Our aim is to always be the best, grow, improve, and innovate. And we would welcome a like-minded person to become an invaluable part of our team!

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