Jobs at Djinni

We're looking for a Business Development Manager to help our client expand its presence in Ukraine's Defence Tech ecosystem.

Our client is an established European technology company developing advanced computer vision software for mission-critical video applications. Their technology enhances video quality through stabilization, low-light enhancement, phase leveling, and super-resolution, and is already gaining traction within Ukraine's drone and defence sector.

As the client's representative in Ukraine, you'll build relationships with drone manufacturers, defence companies, and military stakeholders, generate new business opportunities, and drive the sales pipeline from first contact to partnership.

What you'll do in this role  

• Develop relationships with drone manufacturers, defence companies, and system integrators.
• Generate and qualify new business opportunities.
• Represent the client at meetings, demonstrations, and industry events.
• Lead technical and commercial discussions around computer vision solutions and SDK integrations.
• Gather market insights and share customer feedback with the product team.

We're looking for

• 2+ years of experience in Business Development or Technical Sales.
• Experience in Ukraine's defence, drone, or dual-use sector.
• Technical understanding of software integrations and computer vision concepts.
• An existing network within the Ukrainian defence ecosystem is a strong advantage.
• A proactive, self-driven approach and excellent communication skills.
• Upper-Intermediate or higher English level

How to knock our socks off

• Experience with UAV, ISR, or defence technologies.
• Existing relationships with Ukrainian drone manufacturers or defence integrators.
• Experience working with international technology companies.
• Naming five or more dishes that include beetroot besides borshch!

✔ Not checking every box?

This job looks very exciting, but you hesitate to apply because of the confidence gap? Reach out to us anyway! Beetroot is an inclusive workplace that considers all applicants. We’re committed to openness — promoting equality and fostering an environment where different backgrounds, ideas, and experiences are not just accepted, but embraced. So let’s discover together whether we could be an excellent fit for each other.

Please send us your CV in English, and we’ll be happy to discuss your application further.

Наш клієнт, Jugabet, бренд і гральна платформа, доступна гравцям у Латинській Америці. Завдяки сильній регіональній присутності та локалізованим стратегіям, Jugabet швидко стає ключовим гравцем на ринку.

Ідеально для тих, хто прагне:

• Брати участь в інтеграційних проектах з провайдерами платіжних послуг (PSP) та платіжними платформами (назви шлюзів/методів, обов'язкові поля, валідація, ліміти, інфоблоки cashier);
• Працювати з онлайн-платежами, потоками платежів та життєвими циклами транзакцій на різних ринках;
• Налаштовувати та вдосконалювати UX cashier: платіжні кнопки, інструкції, попередньо визначені суми;
• Контролювати щоденні платіжні операції: моніторинг транзакцій, каси, баланс та конверсії/звіти про помилки, узгодження транзакцій та P2P, моніторинг обсягу PSP;
• Аналізувати ефективність платежів, маршрутизацію та ключові операційні показники для постійного покращення успішності транзакцій та обслуговування клієнтів;
• Тісно співпрацювати з постачальниками та внутрішніми командами (продукт, бізнес, support);
• Підтримувати стабільність платіжних операцій у швидкозмінному середовищі на різних регіонах;
• Брати відповідальність за операційні вдосконалення та якість обслуговування клієнтів, проактивно виявляти та впроваджувати оптимізації.

Досвід, який стане твоєю перевагою:

• 2+ роки роботи Payment менеджером/спеціалістом, PSP або на аналогічній посаді в онлайн-платежах;
• Практичне розуміння флоу онлайн-платежів, PSP, технічної інтеграції, потоків платежів та життєвих циклів транзакцій;
• Досвід роботи з Microsoft Excel та Tableau (інформаційні панелі, звіти моніторингу);
• Досвід спілкування з міжнародними партнерами та постачальниками платіжних послуг, як усно, так і письмово;
• Робота з фінансовими та транзакційними даними, включаючи бюджетування, оптимізацію комісій/витрат;
• Рівень англійської мови Upper-Intermediate (деякі внутрішні команди спілкуються лише англійською мовою);
• Досвід роботи в iGaming буде перевагою.

Ми цінуємо:

• Хороші комунікативні навички;
• Наполегливість, навички вирішення проблем;
• Відповідальність, увага до деталей.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

English version:

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to:

• Participate in integration projects with PSPs and payment platforms (gateway/method naming, required fields, validation, limits, cashier infoblocks);
• Work with online payments, payment flows, and transaction lifecycles across multiple markets;
• Set up and improve cashier UX: payment buttons, instructions, pre-defined amounts;
• Oversee day-to-day payment operations: transaction, cashier, balance, and conversion/error-report monitoring, transaction and P2P reconciliation, PSP volume monitoring;
• Analyze payment performance, routing, and key operational metrics to continuously improve transaction success and customer experience;
• Collaborate closely with providers and internal teams (product, business, support);
• Maintain the stability of payment operations in a fast-changing, multi-geo environment;
• Take full ownership of operational improvements and payment experience quality, proactively identifying and driving optimizations.

Experience you’ll need to bring:

• 2+ years as a Payments manager/specialist, PSP or a similar role in online payments;
• Strong, hands-on understanding of online payment systems, PSPs, technical integrations, payment flows, and transaction lifecycles;
• Confidence working with financial and transactional data, including budgeting, settlement calculations, and commission/cost optimization;
• Experience in Microsoft Excel and Tableau (dashboards, monitoring reports);
• Experience communicating with international partners and payment service providers, both verbally and in writing;
• Upper-Intermediate level of English (some internal team members communicate only in English);
• Experience in iGaming will be an advantage.

It's a perfect match if you have those personal features:

• Good communication skills;
• Persistence, problem-solving skills;
• Responsibility, attention to detail. 

Our clients offer competitive benefits to support your professional and personal growth, including: 

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

Join our dynamic Advanced Technology Solution (ATS) team as a Solution Architect and lead the charge in developing transformative global smart solutions. We are seeking a forward-thinking individual with engineer expertise to spearhead projects from AI and RPA to web development and beyond, while effectively assessing and integrating client requirements.

Key Responsibilities:

• Lead technical teams in designing and implementing innovative solutions, adeptly tackling complex challenges across various environments.
• Act as the primary point of contact for clients, managing their requirements and fostering clear communication between clients and the development team.
• Collaborate with stakeholders to gather and analyze project requirements, ensuring they align with both client goals and business objectives.
• Ensure on-time delivery of solutions that meet technical and functional requirements.
• Proactively identify and mitigate potential technical risks associated with projects.
• Share your domain expertise by mentoring and guiding your team toward success.
• Explore and propose new consulting opportunities within our existing customer base to drive further innovation.

Required Skills and Qualifications:

• Master's in Computer Science/Computer Engineering/Electrical Engineering.
• Technical expertise in .Net/Java/Python/Spring Boot.
• Proficiency in working with relational databases and frontend technologies.
• Solid understanding of algorithmic programming and diverse testing methodologies.
• Demonstrated leadership and mentorship skills.
  Positive, results-oriented, and a team player.

Policy statements:
https://www.pwc.com/ua/uk/about/privacy.html

Lead Generation Manager
 

We're looking for a proactive Lead Generation Manager to own our client acquisition through design platforms: Behance, Dribbble, and Contra. 

This is a great entry point into IT sales no prior experience required, we'll train you and provide everything you need to start.
 

Responsibilities

• Monitor projects and job posts on Behance, Dribbble, and Contra matching our ideal client profile
• Apply to relevant projects with personalized proposals on behalf of the agency
• Handle initial written communication with potential clients in English
• Move conversations toward booked meetings and hand warm leads to sales
• Keep the CRM (Notion) updated daily every submission and reply logged same-day
• Use AI tools to craft high-quality outreach
   

Requirements

• Written English B1 or higher (all client communication is written)
• Attention to detail and consistency in daily routine
• Full-time availability
• Fast learner with a proactive mindset
   

Would be a plus

• Familiarity with Behance, Dribbble, or Upwork
• Understanding of design or mobile development services
   

We offer

• Fully remote work
• Performance-based compensation: paid per submission, client reply, and completed meeting, plus volume and quality bonuses. Realistic range: $150-300+ / month, growing with your results
• Fully transparent system: everything tracked in CRM.
• Structured onboarding with ready-made materials: ICP, proposal templates, portfolio cases
• Direct communication with the team, fast decisions, no bureaucracy
• Real, resume-worthy IT sales experience: CRM, ICP, funnel metrics, international clients

We're looking for a highly organized and proactive person to help us curate unforgettable travel experiences for our community.

This is a part-time role for someone who enjoys coordinating events, building relationships with partners, and making sure every detail is taken care of.

What you'll do

• Research unique and high-quality group trips, retreats, and travel experiences around the world.
• Identify and communicate with tour operators, travel partners, and local organizers.
• Negotiate terms and coordinate logistics.
• Manage participant registrations and collect deposits.
• Oversee all organizational details before and during each trip.
• Coordinate communication with travelers and ensure a seamless experience.
• Support and engage our community around 3-4 trips per year.

We're looking for someone who

• Has experience working at an event agency, business community, members club, or similar organization.
• Is an excellent organizer with exceptional attention to detail.
• Is comfortable communicating and negotiating with international partners.
• Can manage multiple moving parts and keep projects on track.
• Is proactive, resourceful, and enjoys solving problems.

Nice to have

• Experience coordinating international events or travel.
• Background in hospitality, community management, or event production.

We run both  AI Girlfriend and AI Influencer Platforms.

 We've been working with SEO agencies and weren't always happy – so it's time to hire someone internally who leads and manages our products with full focus and 100% in our interest.

What we're looking for:
* Highly experienced Senior SEO Manager in competitive niches (Tier 1)
* Capable of leading an SEO project
* Technical SEO – we run a Next.js site, this is not WordPress
* Combination of White / Grey / Black Hat SEO
* Link building for adult products (AI Girlfriend)
* Experience with PBNs (top competitors are using them)
* Competitor analysis
* Bonus: Automation expert
* Bonus: Parasite SEO

What we offer:
* Base salary + SERP-based success compensation
* Ukrainian + German team (English / Ukrainian speaking)
* Agile, motivated team of around 15 people
* Lead the SEO project for AI Girlfriend Product 2 years old, 55 DR)
* Lead and build up SEO for AI Influnecer from the ground up (new)
* Work directly with the founders

Job Description

Join the Wix security team as a SOC Analyst and help protect our global platform. This role focuses on incident analysis, threat hunting, and security automation within our large-scale, hybrid-cloud environment. You'll work alongside security experts to defend against modern threats.

Key Responsibilities

• Incident Management: Manage the full incident lifecycle from detection to resolution.
• Security Automation: Build and maintain SOAR playbooks to reduce manual work and improve detection.
• Threat Hunting: Proactively hunt for threats across our networks and endpoints using a hypothesis-driven approach.
• Team Collaboration: Partner with Incident Response and Engineering to enhance our security posture.

Requirements

• 1+ years of experience in the cyber security field (e.g., SOC, incident response, or similar security roles).
• Hands-on expertise with modern security tools like SIEM, EDR, and SOAR.
• Strong investigative skills with a deep understanding of core cybersecurity concepts.
• Experience securing complex hybrid-cloud environments (AWS, GCP, or Azure).
• Excellent analytical and communication skills.
• Willingness to cover occasional off-hours shifts as part of our 24/7 follow-the-sun team.
• Relevant security certifications (e.g., GIAC, HTB CDSA, THM SAL) are a plus.

About Wix

Wix makes it possible for anyone to succeed online. 

Since 2006, we've grown to around 4,400 employees in 22 countries, launched over 40 products, and serve over 299 million users and their visitors worldwide. 

At Wix, we push you to innovate and evolve in non-traditional ways. We operate in collaborative, high-performing teams, building cutting-edge products and leveraging AI to redefine how our users create, manage and grow their dreams online.

Although we're already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

We're proud to be an equal opportunity company. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Job Description

Join the Wix security team as a SOC Tech Lead and help protect our global platform. This role focuses on incident analysis, threat hunting, and security automation within our large-scale, hybrid-cloud environment. You'll work alongside security experts to defend against modern threats.
Key Responsibilities

• Lead the shift's operational success by managing all assigned tasks and overseeing the team's working schedule.
• Incident Management: Manage the full incident lifecycle from detection to resolution.
• Security Automation: Build and maintain SOAR playbooks to reduce manual work and improve detection.
• Threat Hunting: Proactively hunt for threats across our networks and endpoints using a hypothesis-driven approach.
• Team Collaboration: Partner with Incident Response and Engineering to enhance our security posture.

Requirements

• At least 2 years of experience in the cyber security field (e.g., SOC, incident response, or similar security roles).
• Hands-on expertise with modern security tools like SIEM, EDR, and SOAR.
• Strong investigative skills with a deep understanding of core cybersecurity concepts.
• Experience securing complex hybrid-cloud environments (AWS, GCP, or Azure).
• Excellent analytical and communication skills.
• Willingness to cover occasional off-hours shifts as part of our 24/7 follow-the-sun team.
• Relevant security certifications (e.g., GIAC, HTB CDSA, THM SAL) are a plus.
• Successful candidates will be required to undergo a background check.

About Wix

Wix makes it possible for anyone to succeed online. 

Since 2006, we've grown to around 4,400 employees in 22 countries, launched over 40 products, and serve over 299 million users and their visitors worldwide. 

At Wix, we push you to innovate and evolve in non-traditional ways. We operate in collaborative, high-performing teams, building cutting-edge products and leveraging AI to redefine how our users create, manage and grow their dreams online.

Although we're already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

We're proud to be an equal opportunity company. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

We're seeking a Senior Game Designer to join our team, which is dedicated to crafting the studio's first-ever original IP and video game. We believe the universe we are creating is one bursting with limitless potential, and we want you to help us broaden and utilize it.
Relevant experience in mid-core games (not casual, not match-3 or puzzle games, but full-scale games, preferably shooters or MOBA games) .
Relevant experience in mid-core games (not casual, not match-3 or puzzle games, but full-scale games, preferably shooters or MOBA games) - is a mandatory requirement.

DAILY RESPONSIBILITIES

• Documenting an innovative design for systems and features that follow the game direction. 
• Create and maintain detailed design documentation to effectively communicate concepts, requirements, and implementation details to team members.
• Collaborate with engineers to implement gameplay systems, providing clear specifications and iterating based on technical constraints.
• Taking ownership of features/systems of the game.
• Balance and tune gameplay systems using data-driven approaches.
• Build and iterate on gameplay prototypes to validate design concepts before full implementation.
• Help identify technical pitfalls and challenges in our designs, offering possible solutions or alternatives.

BASIC QUALIFICATIONS

• At least 5+ years of professional experience in a similar role, preferably in titles such as Shooters or Action RPGs, with melee combat.
• The ability to take the lead of a creative element of the game, communicate with all parties involved, gather feedback, and sink their teeth into it until it's finished. 
• Openness to receiving and giving feedback about your work.
• Excellent communication and teamwork skills, the ability to work effectively with cross-disciplinary teams, and an openness to change and experimentation.
• Ability to include others in the design process.
• Fluent in English (written and spoken).
• A high level of digital literacy and the ability to adapt to new software and tools (Confluence, Jira, etc.) 
• Passion for games and a good sense of humor are appreciated!

PREFERRED QUALIFICATIONS

• Experience in working with Unity Engine.
• A good knowledge and familiarity with the various game maker disciplines, coding, animation, game physics, 3D Art, etc.
• Has shipped games with a multiplayer focus.
• Fluent in Ukrainian (spoken).

We are looking for a UBT Specialist who will be responsible for creating, testing, and scaling organic traffic through social media platforms.

We are seeking someone with a strong understanding of content, trends, and viral formats, who can quickly generate ideas, turn them into engaging videos, and validate hypotheses through hands-on testing.

What you'll do

• Research and generate viral ideas and content “hooks”
• Write scripts for short-form videos (TikTok / Reels / Shorts)
• Create and prepare accounts for publishing content
• Publish and test different content formats
• Analyze performance metrics: views, CTR, conversions
• Identify winning content angles and scale successful formats
• Coordinate with video editors and assign editing tasks
• Ensure content quality and performance standards
• Prepare basic performance reports
• Occasionally edit videos independently when needed

What we're looking for

• Experience in UBT, organic traffic, affiliate marketing, or content production
• Strong understanding of how TikTok / Reels / Shorts algorithms work and how content goes viral
• Ability to generate and test ideas quickly and at scale
• Strong skills in writing short, engaging video scripts
• Basic understanding of analytics (what works and why)
• Independence and initiative in day-to-day work
• Ability to work in a fast-paced, high-testing environment

What would be a plus

• Experience in video editing
• Ability to identify trends and adapt content accordingly
• Experience managing multiple accounts simultaneously
• Understanding of virality principles and audience retention

What we offer

• A fast-growing environment with minimal bureaucracy
• Support for professional development
• 15 paid vacation days
• 15 paid sick days
• 5 paid days off
• Benefit bar

Light Apps Group is looking for an experienced ASO & ASA Specialist to lead growth across a portfolio of mobile apps utility products. 🚀 You’ll own the full cycle of store optimization and Apple Search Ads, driving installs and scaling visibility across diverse verticals!

Location: Warsaw. Office / Hybrid

Format: Full-time

Seniority: Middle+, Senior
 

What you'll do

• Optimize app store presence (metadata, visuals, keywords) for multiple iOS and Android apps
• Plan and run A/B tests to boost conversion rates
• Manage and scale ASA campaigns, including CPP usage
• Analyze performance (CPI, ROAS, LTV, retention) and report insights
• Conduct competitor and keyword research
• Work cross-functionally with marketing, product, and design teams
• Monitor trends, maintain compliance, and test new strategies
   

What we're looking for

• 3+ years of experience in ASO and ASA
• Proven track record optimizing app listings and paid campaigns
• Experience with CPP (iOS) and CSL (Google Play)
• Strong data skills and familiarity with analytics/attribution tools
• Ability to manage multiple apps in different markets
   

What we offer

• A fast-growing environment with minimal bureaucracy
• Support for professional development
• 15 paid vacation days
• 15 paid sick days
• 5 paid days off
• Benefit bar

We are looking for a proactive and experienced Senior Microsoft 365 Engineer on a senior level to join our team and help operate, maintain, and continuously improve our Microsoft 365 platform in a large-scale enterprise environment. You are a self-driven professional with strong technical expertise, a passion for automation, and a proven track record of delivering sustainable solutions instead of temporary fixes. You proactively identify opportunities for improvement, take ownership of complex initiatives, and collaborate effectively with stakeholders across the organization

Requirements for the candidate:
Several years of professional experience as a Microsoft 365 Engineer.
Proven experience operating, administering, and continuously improving Microsoft 365 in complex enterprise environments supporting several thousand users.

Strong expertise in:
- Microsoft 365
- Exchange Online
- Microsoft Teams
- SharePoint Online
- OneDrive for Business
- Microsoft Entra ID (including app registration and Enterprise applications)
- Strong PowerShell skills to automate reoccurring tasks.
- Hands-on experience with hybrid environments, including Active Directory and Microsoft Entra Connect.
- Experience with M&A, carve-out, or post-merger integration projects.
- Experience planning and executing complex Microsoft 365 migrations, tenant consolidations, and tenant decommissioning projects.
- A structured and solution-oriented approach with a strong focus on quality.
- Excellent communication skills with the ability to explain technical concepts to non-tech stakeholders.
- Fluent English, both written and spoken. German is a plus.

Candidate responsibilities
- Operate and support Microsoft 365 enterprise services.
- Support the existing team in administering and continuously improving the Microsoft 365 platform.
- Administer, troubleshoot, and optimize Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Entra ID.
- Automate administrative processes using PowerShell and Microsoft Graph.
- Plan and execute complex Microsoft 365 tenant decommissioning projects.
- Act as point of contact for our User Services team, providing technical guidance and assisting with the troubleshooting of issues affecting the Microsoft 365 platform.
- Analyze and resolve complex technical issues as part of the 3rd Level Support team.
- Create and maintain technical documentation, standards, and operational procedures.
- Collaborate with stakeholders across teams
- Drive Microsoft 365 and Entra ID cleanup activities related to post-integration technical debt, (ex: distribution lists, shared mailboxes, SharePoint sites, Teams, and access-related objects)
- Drive Microsoft 365 related backlog reduction by analyzing recurring support patterns, resolving prioritized issues, and turning repeatable requests into automation, documentation, or sustainable platform improvements

TODA Pay is an international fintech company operating in the digital payments and financial infrastructure space across multiple jurisdictions. We support high-growth payment operations with multi-currency transactions, crypto payments, and complex corporate structures.

We are looking for a detail-oriented and proactive Business Analyst to join our Technical team to hold a strategic role at the intersection of business, product, and engineering. You will translate the needs of merchants, compliance, and risk management into clear specifications that enable the development team to build things right the first time.

Requirements
Experience
• 3+ years in a Business Analyst or Systems Analyst role
• Required: experience in fintech, payment systems, or banking
• Experience with payment processes: acquiring, processing, PSP/PayFac — preferred
• Participation in Agile/Scrum teams: grooming, planning, retrospectives

Technical Knowledge
• Proficiency in BPMN 2.0, UML (Use Case Diagram, Sequence Diagram, Activity Diagram)
• Understanding of the transaction lifecycle: auth → capture → settlement → reconciliation
• Knowledge of dispute resolution and chargeback processes (Visa / Mastercard rules)
• Experience with REST API documentation: reading, writing, testing via Postman / Swagger
• Basic understanding of PCI DSS scope, AML/KYC requirements in the context of payment systems
• Proficiency with tools: Confluence, Notion, Jira/Linear, Miro/Lucidchart

Personal Qualities
• Systems thinking: sees the process as a whole, not just within the scope of a task
• High attention to detail in specifications and edge cases
• Proactive: asks the right questions, doesn't wait for a ready-made spec
• Clear written and verbal communication in English
• Comfortable at the intersection of business and technology; doesn't shy away from developer
conversations

Responsibilities
Requirements & Documentation
• Gathering business requirements from stakeholders: commercial, risk, compliance, merchants
• Writing functional specifications, user stories, and acceptance criteria (Definition of Done)
• Modeling business processes in BPMN 2.0 notation — AS-IS and TO-BE
• Maintaining and updating product documentation in Confluence / Notion

Payment Processes
• Describing and optimizing payment flows: authorization, clearing, settlement, refunds, chargebacks
• Analyzing and documenting transaction routing logic and waterfall strategies
• Gap analysis during platform consolidation and merchant migration
• Supporting integrations with acquirers and PSP providers via REST API / ISO 8583

Team Collaboration
• Active participation in grooming, sprint planning, UAT, and demos
• Close collaboration with Product Owner, developers, and QA
• Communication with compliance/risk on regulatory requirements (PCI DSS, AML/KYC)
• Preparing training materials for operations teams and merchants

Nice to have
• Understanding of high-risk market specifics and regulatory constraints
• Knowledge of financial messaging protocols (ISO 8583/ISO 20022)
• Hands-on experience describing and automating rolling reserves and dispute management processes
• Participation in consolidation or re-platforming projects in fintech

We offer 

• Opportunity to work in a fast-growing international fintech company
• Professional growth opportunities alongside with company 
• 24  paid vacation days per year and 5 paid sick leave days per year
• 10 Public holidays days 
• An opportunity to work full remote or hybrid flexibility 
• Collaborative and friendly team 
• Professional education budget after 6 months working in the company 
• Birthday gift bonus for all our employees

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a Ad Operations specialist to join our team!

Requirements:

- Experience in Media Buying, Ad Operations, Account Management, or a related operational role within the digital advertising industry

- Understanding of Meta Ads and Google Ads ecosystems and their operational workflows

- Understanding of the advertising account lifecycle, including account limits, restrictions, bans, replacements, account health, and risk management

- Ability to work confidently with spreadsheets, operational data, and reporting systems

- Ability to manage multiple operational tasks and priorities in a fast-paced environment

- Strong attention to detail and a high level of accuracy when handling account-related and financial data

- Basic understanding of advertising infrastructure and campaign launch processes

- Strong problem-solving skills and a proactive approach to operational challenges

Will be plus

- Experience working with Agency Accounts

- Experience working within Media Buying teams

- Experience interacting with advertising account providers

- Understanding of account farming processes and supporting infrastructure

- Knowledge of Meta and Google platform policies, restrictions, and anti-fraud systems

- Experience working with CRM systems, dashboards, tracking tools, and reporting platforms

- Understanding of top-up processes, billing, spend tracking, and account management workflows

Responsibilities:

1. Operational Support of Advertising Accounts

Manage and support advertising accounts across Meta and Google platforms throughout their full lifecycle. Monitor account statuses, spending limits, restrictions, bans, replacements, and overall operational stability. Coordinate account issuance, maintain account availability for clients, and ensure the timely resolution of infrastructure-related issues affecting advertising activity.

2. Client Communication and Operational Support

Serve as the primary operational point of contact for clients. Support clients with account-related requests, top-ups, replacements, account availability, troubleshooting, and day-to-day operational matters. Ensure smooth communication between clients, providers, and internal teams while maintaining a high level of service and responsiveness.

3. Provider Interaction and Account Coordination

Coordinate with advertising account providers regarding account allocation, replacements, limits, account quality, operational incidents, and ongoing maintenance. Build and maintain effective provider relationships to ensure stable account supply, fast issue resolution, and continuity of client operations.

4. Monitoring of Operational and Financial Processes

Maintain accurate records related to advertising account activity, including top-ups, balances, spending activity, withdrawals, and account utilization. Support internal reporting processes and ensure data accuracy across spreadsheets, dashboards, tracking systems, and operational financial records.

5. Media Buying Ecosystem Support

Provide operational support related to media buying workflows and advertising infrastructure. Assist clients and internal teams with account-related questions, platform restrictions, operational risks, account health, and advertising execution processes across Meta and Google ecosystems.

6. Internal Process Optimization

Identify operational inefficiencies and contribute to the development of scalable internal processes related to advertising account management, provider coordination, reporting systems, and client operations. Participate in ongoing improvements of operational workflows and infrastructure.

7. Cross-Functional Collaboration

Work closely with Business Development, Operations, Finance, Product, Support, and external partners on matters related to advertising account operations and client infrastructure. Coordinate operational initiatives, resolve cross-functional issues, and support continuous improvements across teams.

What are the conditions and bonuses?

- An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

- Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

- Laptop & all necessary equipment for work according to the ecosystem standards;

- Paid vacations, personal events days, days off;

- Paid sick leave;

- Medical insurance;

- Referral program enjoy cooperation with your colleagues and get the bonus;

- Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

- Free internal English courses;

- Sport benefit;

- Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

- Company events, team buildings. 

• Possess perfect communication skills.

• High emotional intelligence, empathy and patience when dealing with customers.

• Can and enjoy explaining processes step by step and guiding customers.

• Written and spoken English or/and Spanish (minimum B2).

• Previous experience in customer service in the gaming or iGaming industry (preferred).

• Flexible and adaptable.

• Disciplined with a strong work ethic.

• Ability to multi-task.

• Stress-resistant.

• Proven ability to meet and exceed targets.

Responsibilities:

• Identify user needs, understand their preferences and guide them toward the most suitable offers or features.

• Check and investigate issues on the platform by simulating user actions or testing scenarios. Report and document any technical problems clearly.

• Leverage the existing customer base provided by your team leader for effective outreach.

• Establish strong relationships with customers, gaining their trust and confidence through attentive listening and empathetic communication.

• Demonstrate a comprehensive understanding of the company's products and services, effectively presenting them to customers and highlighting their benefits.

• Address customer objections calmly and persuasively, providing clear and convincing explanations to overcome concerns and secure sales.

• Identify and refer potential VIP customers to the VIP base.

• Escalate user issues to the relevant department and coordinate with internal teams to ensure timely resolution.

• Follow up with clients to ensure issues are resolved and promotions are correctly activated or used.

• Share ideas for feature improvements, user experience enhancements, and workaround solutions with internal teams.

• Inform users about new bonuses, games, and promotions — especially those tailored to their interests.

• Gather feedback directly from players and share insights with Product, Sales, and Marketing teams to improve offerings.

• Assist in onboarding and supporting new team members with product and process training (Spanish support focus).

• Keep clear and accurate records of calls, cases, and work outcomes in Backoffice and internal working files.

• Consistently hit and exceed service KPIs – including contact rate, conversion rate, and customer satisfaction.

• Contribute to the growth of the team by mentoring less experienced agents and sharing your best practices.

• Stay sharp and informed through regular knowledge checks and product training to ensure top performance.

General terms and conditions:

• 15 working days of paid vacation in a year;

• 12 working days of paid sick leave in a year;