Jobs at Djinni

Job Summary: 

We are seeking skilled Platform Support Engineers to join our team at PAR Retail. This role is critical in ensuring the stability and reliability of our platform by managing customer-reported issues, troubleshooting technical problems, and maintaining accurate system documentation. 

The ideal candidate should have experience working in a technical support environment, with basic skills in SQL, XML data analysis, and system monitoring tools. This role requires excellent problem-solving abilities, attention to detail, and the ability to communicate effectively with both internal teams and customers. 

Key Responsibilities:

Issue Intake & Initial Investigation 

• Monitor and triage incoming support tickets submitted by clients in Jira. 
• Validate and investigate issues by reviewing database records, XML structures, and system logs. 
• Identify common data discrepancies and validate reports against POS transaction data. 
• Provide customers with guidance on common report errors and necessary corrections. 

Troubleshooting & Resolution 

• Utilize SQL queries and data analysis techniques to diagnose issues. 
• Identify whether an issue can be resolved at the support level or requires escalation. 
• Work with internal tools like Azure Application Insights to monitor system behavior and detect anomalies. 
• Document troubleshooting steps and resolutions for internal reference. 

Escalation to Engineering  

• Escalate unresolved issues to the various Engineering teams if deeper system investigation is required. 
• Create Jira engineering tickets with detailed findings, logs, and error reports. 
• Collaborate with engineering teams to ensure timely fixes and follow-ups. 

Communication & Maintenance Updates 

• Provide clear, professional updates to clients on the status of their issues. 
• Notify customers and internal teams of system maintenance, updates, and resolutions. 
• Maintain Statuspage/Email updates for scheduled releases and incident communications. 

Continuous Improvement & Documentation 

• Contribute to the knowledge base (KB) and internal documentation by writing and updating articles. 
• Participate in team meetings, sharing learnings from resolved cases to improve processes. 
• Identify recurring issues and propose long-term solutions to enhance system reliability. 

Requirements & Skills: 

• Experience in technical support, IT operations, or a similar role. 
• SQL skills for querying and troubleshooting data issues would be a great addition. 
• Familiarity with XML structures and data formatting. 
• Experience using monitoring tools like Azure Application Insights or similar. 
• Ability to communicate effectively with both technical and non-technical stakeholders. 
• Experience with Jira Service Desk managing support tickets. 

Work Schedule & Availability 

• Core working hours: 3pm – 12am Kyiv time, Mon-Fri (Remote). 
• Participation in daily standups and customer support meetings. 
• On-call responsibilities may be required for urgent support issues outside of core hours. 

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we're looking for:

We’re seeking a Middle Front-End Developer with a strong background in responsive web applications. You'll collaborate with various teams to build user-friendly, scalable systems while adhering to web standards. The ideal candidate is adaptable, detail-oriented, and passionate about software engineering, with a direct impact on enhancing user experience and performance for a global audience.

What you’ll be doing:

• Develop and optimize HTML5 games in collaboration with different teams.
• Write clean, efficient, and maintainable code with a strong focus on user experience.
• Ensure UI/UX designs are both creative and technically feasible.

• Stay ahead of web development trends, implementing innovative solutions to elevate the gaming experience.

   

Who you are and whom we’re seeking:

• 3+ years of experience as a JavaScript/TypeScript Developer;
• Strong knowledges: (Phaser 3 or Pixi.js)
• Strong knowledge of OOP fundamentals and game programming patterns;
• Experience in game development;
• Strong knowledge of Spine
• Proven experience with GSAP
• Ability to write clean code;
• Experience with git;
• Experience working in a team, good communication skills;
• At least intermediate English language proficiency.

Advantages:

• Experience with browser Dev Tools - for performance analysis and debugging

• Portfolio with your own projects on github

   

What we offer:

• A competitive salary
• Flexible work schedule
• Excellent opportunities for career advancement
• A long-term job with a prospect of financial and career growth

• A friendly and positive work environment with like-minded teammates

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. How many years of experience do you have in front-end development?
2. Please describe your experience and proficiency in HTML, CSS, and JavaScript, and specify your years of experience in HTML5 game development.
3. Please write details about your experience with each of:
   1. TypeScript
   2. Pixi.js
   3. GSAP
   4. Spine
4. Would you agree to do a test task before an interview? This would allow us to evaluate your skills and make an appropriate financial offer to you.
5. What are your monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?

We are seeking a talented Talent Acquisition Specialist with a hands-on experience in recruiting non-tech professionals. As a Talent Acquisition Specialist you will play a pivotal role in identifying and securing exceptional candidates who possess skills and knowledge required for our success.

Explore opportunities at JustMarkets and become a part of our team of professionals!

Responsibilities

• Assist in the mass hiring process by sourcing, screening and shortlisting, and interviewing candidates
• Develop and implement effective recruitment strategies to draw in a large number of qualified candidates
• Manage the recruitment process from job posting to hiring
• Focus on candidate experience, ensuring fast and effective communication with candidates and hiring managers throughout the process
• Collaborate with hiring managers to effectively manage their expectations and ensure success

Requirements

• 1+ years of relevant full-cycle recruiting experience
• Experience with mass hiring position
• Experience of conducting competency-based interviews
• Demonstrated ability to handle high-volume recruiting cycles
• Strong knowledge of common human resources practices
• Clear and concise verbal and written communication skills, including Upper — Intermediate English
• Ability to jump between high-level strategy and tactical execution
• High attention to detail, particularly when it comes to editing job descriptions, messaging candidates, and scheduling
• Experience in working with an international organization with competing priorities

We offer

• Compensation for tax expenses of private entrepreneurs in Ukraine
• Qualified assistance and support for Ukrainian private entrepreneurs
• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays according to current Ukrainian legislation
• Medical insurance for employees
• Compensation for professional education and learning English
• Compensation for a sports subscription or sports equipment

Join our team — here you will find unlimited opportunities for personal and professional growth!

Pixel mindIT is an innovative IT company specializing in software development, web applications, and mobile apps. We bring together a team of professionals who work with the latest technologies. You’ll find a creative approach to solving complex challenges, efficient project management, and a continuous improvement process with us.

Requirements:

- Strong proficiency in HTML/CSS, JavaScript, TypeScript, and backend development with Node.js.
- experience with Node.js, specifically using Express.js and Nest.js frameworks.
- In-depth understanding of networking principles, including RESTful API design and HTTP/HTTPS protocols.
- Hands-on experience working with GraphQL APIs.
- Proficiency in working with various databases such as MongoDB, Redis, MySQL, and PostgreSQL.
- Willingness to deepen knowledge of Object-Relational Mapping tools like Mongoose, Prisma.js, TypeORM, and Sequelize.
- Familiarity with Git version control and practical experience using GitHub in collaborative development environments.

What We Offer:
- Flexible working hours.
- A friendly and welcoming work environment in a comfortable office.
- Official employment with a competitive salary based on your experience and skills.
- An exciting opportunity to contribute to innovative projects.

Pixel mindIT – We Code the Future!

Pixel mindIT is a groundbreaking IT company specializing in software development, web applications, and mobile apps. We bring together a team of professionals who work with the latest technologies. You’ll find a creative approach to solving complex challenges, efficient project management, and a continuous improvement process with us.

Our Key Services:
• Development of innovative web applications
• Mobile apps
• UI/UX design
• IT consulting and support

Why Work with Us?
• Positions available for all levels – from Trainee to Middle
• Corporate apartment for comfortable relocation and accommodation (for candidates from outside Lviv)
• English courses to support your professional growth
• A modern office with high-quality equipment and a comfortable workspace
• A friendly team that fosters professional and personal development
• Competitive salary based on your experience and English proficiency

Join Pixel mindIT– let’s code the future together!

Evestar is a Miami‑based eCommerce growth agency that turns cutting‑edge design into measurable sales for global brands. We’re now hiring a results‑driven Marketing Designer to create high‑converting emails, ad creatives, and landing pages.

You will be responsible for designing and optimizing marketing assets, including email campaigns, advertising creatives, and landing pages for various e-commerce and branding projects.
 

Key Responsibilities:

• Design and layout marketing emails, newsletters, and automation flows in Figma.
• Create ad creatives for various platforms (Meta, Google, TikTok, etc.).
• Design visually compelling landing pages (e-commerce).
• Prepare and optimize assets for web and mobile.
• Develop illustrations, icons, and simple graphics as needed.
• Produce simple GIF animations for email and ad creatives.
• Collaborate with copywriters, marketers, and developers to implement ideas and ensure design consistency.
• Use AI-powered tools for image generation and editing to streamline workflow and boost creativity.
• Take part in brainstorming sessions and contribute ideas for creative concepts.
   

Requirements:

• Advanced proficiency in Figma (10/10): experience creating complex layouts, design systems, component libraries, prototyping, and handoff for development.
• Solid skills in Adobe Photoshop (8/10): strong understanding of layers, masks, adjustment layers, retouching, and digital illustration.
• Experience in creating custom illustrations and simple graphic assets.
• Basic motion design skills: ability to create simple GIF animations for digital use.
• Hands-on experience with AI image generation tools (e.g., Midjourney, DALL·E, Photoshop AI, Firefly, etc.), including prompt engineering and image post-processing.
• Ability to efficiently organize design files and asset libraries for team use.
• Experience designing for email marketing platforms (Klaviyo, Mailchimp, etc.) is a plus.
• Knowledge of UX/UI best practices for landing pages and digital advertising.
• Understanding of typography, color theory, composition, and visual hierarchy.
• Video editing skills (e.g., Adobe Premiere, After Effects, or similar) are a strong plus.
• Ability to work independently and manage multiple projects simultaneously.
• At least 3 years of experience as a marketing, digital, or graphic designer (agency or in-house).
• Strong portfolio featuring email designs, ad creatives, landing pages, and digital illustrations (please provide a link).
• English language proficiency: ability to communicate clearly in spoken and written English (international team).
• High attention to detail, creativity, and ability to meet deadlines.
• Strong sense of ownership and responsibility for project outcomes.
• Positive attitude and openness to feedback.
  
   

Work Conditions:

• Full-time remote position.
• Working hours: 9am – 6pm EST (Eastern Standard Time).
• Opportunity to work on international eCommerce and branding projects.
• Fast-paced, collaborative, and creative work environment.
  
   

How to Apply:

• Briefly describe your relevant experience and attach your portfolio (email, ad creatives, landing pages, GIFs, illustrations).
• Specify which AI design tools you have worked with and for what purposes.
• Indicate your expected salary range.
   

We, the American company Plexsupply, Inc. which is one of the top 200 largest sellers on Amazon, are looking for the best Java developer (Middle). The company has been engaged in online sales in the US market for 18 years and develops a unique accounting and data processing system for its own use.
 

What we expect from you:

• At least 3 years of experience as a Java developer. 
• Experience in commercial projects is required.
• Knowledge of Java 17, Hibernate, JPA, Spring, Stripes, JSTL, JSP, XML, MySQL, Quartz, Tomcat, sockets, JSON, JUnit, multithreading, data-mining, JIRA.
• Idea development environment.
• CVS - Git, Bitbucket
• Linux - basic skills.
• HTML, JS, CSS, jQuery, AJAX - basic level is enough.
• Willingness to work with a time tracker
• English language level B1 or higher.
   

Your responsibilities:

• Writing code and tests for it.
• Integration of the server with third-party APIs (XML, JSON, EDI), client-server.
• Improvement of the existing system for integrating various APIs.
• Working with files and data and their processing.
• You need to quickly understand other people's code.
• Experience in building projects and application architecture is welcome.
   

The company offers:

• Remote work format
• Work schedule: M-F from 16:00-01:00 (Kyiv) as the head office is located in New Jersey USA
• Salary in USD: $1100-$1500 based on the results of the interview
• Paid holiday 20 days per year
• Loyal management interested in your development
• Mentoring by an experienced Team Leader.
• Opportunity to work in an international company.
   

If you are interested in the vacancy and the opportunity to develop in an international company with cool specialists and people, I am waiting for your CV with the level of expected salary!

Meet Elbax! We are product company that makes projects in iGaming.

Why do we think our projects rock? Simple: We've got some of the best people making them. We want every person on our team to grow, feel important, and be proud of what they do.

The Job:

We’re looking for a superstar Junior SEO Specialist. Sound like your jam? Here’s the scoop:
- Creating SEO content with organic keyword insertion without overspamming;
- Publishing texts and customizing content in WordPress admin;
- Optimization of articles: meta descriptions, titles, internal links, images with alt filling;
- Ability to evaluate content effectiveness through growth in metrics;
- Ability to use AI as an assistant (ChatGPT, Claude, etc.).
- Writing experience in English (mandatory) and other foreign languages (will be a plus).

Why Join Us?

✔️ You'd be part of a team making trendy apps people love.

✔️ We hate slow, boring office stuff. We decide and move quickly.

✔️ Get yearly treats (we mean bonuses!) for doing a great job.

✔️ Got a cool idea? If it makes sense, we'll give it a go.

So Is This Your Job Jam?

If you’re lacking a skill or two but still feel pumped, feel free to mention it in your cover letter. We’re a company that is big into personal growth and supporting up-and-coming go-getters!

We are looking for a results-driven and motivated  Automation QA Engineer  to join our team full-time in Ukraine. This role focuses on working in a cross-functional development team, modern technologies and practices.

About us: Our product is one of the most comprehensive fleet management systems available on the market, whether you are looking for live information or need to retrospectively analyse your asset performance. Our software offers full visibility, traceability and cost control, from planned maintenance and defect reporting; stock control and purchasing; safety and compliance. Vital information can be accessed in real-time at the touch of a button.

Project technologies:

Kubernetes, ArgoCD, Java, React, Typescript, SQL, PostgreSQL, RabbitMQ, Docker, AWS

Skills and requirements:

•  Bachelor’s degree or higher in Computer Science or a related field.
• 3 years+ as an Automation QA Engineer of experience.
• Solid understanding of QA principles and the software development lifecycle (SDLC);
• Strong hands-on experience with Cypress, Playwright and JavaScript or TypeScript;
• Familiarity with CI/CD tools;
• Ability to work independently and communicate effectively within a team;

• English – Intermediate+ (written and spoken).

   

Responsibilities:

• Develop and maintain automated tests using Cypress,Playwright;
• Test web applications based on technical specifications;
• Collaborate with developers, analysts, and other QA team members to ensure product quality;
• Creation of test documentation;

• Participate in test planning and analyze test results.

   

We offer:

• Competitive salary fixed in USD (full-time position).
• Opportunity for professional growth and leadership development.
• Work on the interesting stable international project.
• Convenient office location with a hybrid work model.
• Supportive and collaborative work environment with low bureaucracy.
• Access to a variety of knowledge-sharing and training opportunities.
• Free English classes.

• 20 days of paid vacation and 5 paid sick leaves, paid public holidays.

   

We look forward to receiving your application!

We are looking for a skilled Trainee React Developer to join our team and develop innovative projects.

Ideally, you need to have a passion for programming, great soft and English skills.
 

It is a full-time position in Lviv.

Requirements:

▪️ Solid understanding of React

▪️ Strong JavaScript skills

▪️ Knowledge of HTML5 and CSS3

▪️ English level: Intermediate+ (written, spoken)

▪️ Desire to work and study new technologies, approaches and best practices

▪️ Attentive to details

Will be a plus:

▪️ Experience with GIT/svn, REST, Social Network API’s

▪️ Bachelor’s degree in Computer Science or an equivalent

Responsibilities:

▪️ Develop a web application with React, ES6, Webpack etc.

▪️ Write clean, maintainable, and efficient code

▪️ Implement front-end functionality according to requirements

▪️ Staying current on new technologies and best practices

▪️ Communicate with the customer and team members

Interview stages:

Initial interview ➜ Technical Interview  ➜ Job offer

We offer:

▪️ IT Club membership

▪️ 18 days of vacation + 8 days of paid state holidays

▪️ Health insurance

▪️ Compensation for language trainings 

▪️ Compensation for educational courses, training, and certificates

▪️ Compensation for sport activities

▪️ Mentorship program

▪️ Employee recognition program with awards

▪️ Running club

▪️ Reading club

▪️ Cozy and pet-friendly office

▪️ Weekly sweets & fruits office days

▪️ Corporate bookshelf

▪️ Office relax zone with PS4, VR, table games, table tennis, aero hockey, mini football table, and gymnastic ladder.

We are looking for a team player!

Are you interested? We would be glad to receive your CV.

Department
PR team

Employment Type
Contractor

Minimum Experience
Mid-level

An international affiliate marketing network is looking for a talented Event Manager to join our in-house PR team.
If you’re passionate about creating impactful events, love working in a global environment, and know how to turn bold ideas into reality, we’d love to meet you!

Key Requirements:
• English proficiency at Upper-Intermediate level or higher.
• Previous experience in marketing or communications will be considered an advantage.
• Strong communication and presentation skills.
• Knowledge of the event industry and ability to track key trends.
• Creative thinking and problem-solving skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• High level of organization, responsibility, and attention to detail.

Your Future Responsibilities:
• Organize and oversee the company’s participation in events, such as conferences and other industry gatherings.
• Research, communicate with, and coordinate contractors and vendors (primarily international).
• Prepare event budgets, monitor expenses, and provide post-event reports.
• Generate gift ideas and manage the full process of production, packaging, and delivery for partners as part of the company’s loyalty program.
• Source, order, and arrange delivery of promotional materials and branded merchandise.
• Collaborate with the PR department (generate ideas, prepare briefs for designers, etc.).

Occasional Tasks (as needed):
• Select venues for planned events.
• Arrange business trips for the team.

What We Offer:
• Work with a global brand in a dynamic international company.
• Competitive salary (linked to USD), paid vacations and sick leaves, and medical insurance.
• Coverage of English language courses and gym expenses.
• Exciting projects and participation in corporate trainings and seminars.

Ready to elevate your career and embark on an exciting journey with a top-tier affiliate network?
Apply now and become part of our global success story!

Hi! I’m Max, an EdTech founder with 10+ years of experience building and scaling startups. Over the past two years, I’ve focused on high-impact B2C mobile apps in the U.S. market. We’re now looking for a Senior ASO Specialist with a track record at top U.S. app publishers to help us launch and grow our MVP apps.

About the Role
- Type: Part-Time
- Platform: iOS (Android optional later)
- Target Market: United States
- Niches: Education / Health & Fitness / Parenting

What You’ll Work On
Stage 1: ASO Research & Analysis
- Conduct keyword research: 30–50 keywords (short- and long-tail), grouped by intent & difficulty.
- Perform competitive analysis: benchmark 3–5 apps, assess ASO strategies (keywords, visuals, reviews).
- Provide a success forecast for early growth based on your ASO recommendations.
- Analyze traffic potential & KPIs (search volume, difficulty, CTR, CVR, install rate, retention).

Stage 2: Store Setup & Optimization
- Optimize App Title, Subtitle, and Keyword Field (iOS) and/or Android equivalents.
- Write compelling short & long descriptions: SEO-optimized, user-focused, CTA-driven.
- Recommend screenshot messaging, layout ideas, and A/B test variations.
- Design a review acquisition strategy: from in-app prompts to message templates.

Stage 3: Early Growth Strategy
- Define a launch plan for soft launch or pilot campaigns.
- Recommend basic ASO performance tracking tools and metrics.

Who We’re Looking For
- Proven ASO success with iOS apps targeting the U.S. market
- Experience working with or for top publishers 
- Deep understanding of keyword tools (e.g. AppTweak, SensorTower, MobileAction)
- Analytical mindset with the ability to forecast and justify ASO decisions
- Experience with Apple Search Ads (structure, keyword strategy, and campaign optimization) would be a strong plus
- Bonus: familiarity with early growth marketing or user acquisition

Why Join Us?
- Flexible, part-time collaboration with a founder who understands product-market fit
- Opportunity to shape ASO from the ground up
- Work on meaningful apps that improve people’s lives (learning, health, and parenting)

If this sounds like you, let’s chat and build something awesome together.

Hi guys! We are TheWhyKingz, an IT company committed to growth and innovation. As we expand our team, we’re on the lookout for an Affiliate Manager with proficiency in Japanese to help us build impactful partnerships in the Japanese market (Japanese language N1-N2).

What You’ll Do:

• Collaborate with the Japanese market to grow our affiliate program.
• Proactively find, onboard, and maintain relationships with new affiliate partners to drive traffic.
• Negotiate contracts, monitor campaign performance, and optimize for better results.
• Scale profitable partnerships and deliver long-term success.

What We’re Looking For:

• Fluency in Japanese (N1-N2)(native speakers are welcome) and English.
• Prior experience as an Affiliate Manager, preferably in the iGaming industry - will be an advantage.
• A detail-oriented, customer-focused personality with excellent communication skills.
• Problem-solving mindset with a proactive approach to challenges.

Our Hiring Process:

1. Recruiter Pre-screen Interview: Meet with our recruiter to discuss your background.
2. CV Review: Your resume will be reviewed for a strong match.
3. Test Assignment: Show off your skills with a short assignment.
4. Technical Interview: Dive deeper into the role with our Team Lead.

Your benefits will include:

• A cozy office in the city center of Kyiv and the option for remote work;
• Minimal bureaucracy—just results and growth;
• 100% sick-day pay & 17 working days of vacation;
• Regular team-building events to strengthen our community;
• Soft and professional management.

Crunch is seeking a proactive and motivated Business Development Specialist to help drive growth by generating new business leads and expanding our client base through effective outreach and social media engagement.

Responsibilities:

• Develop and manage social network content to increase brand awareness and generate leads.
• Plan and execute targeted email campaigns to engage potential clients.
• Build, update, and maintain a database of prospective customers.
• Conduct cold outreach to introduce Crunch’s products and services.

• Utilize tools such as LinkedIn, Hubspot, Microsoft Excel, and Word effectively.

   

Requirements:

• Excellent written communication skills in English (B1 preferred).
• Experience in lead generation, particularly cold outreach.
• Familiarity with LinkedIn, Sales Navigator, and Hubspot.
• Understanding of social networks and email marketing strategies (a plus).
• Strong organizational skills with the ability to work independently and prioritize tasks effectively.
•  

Benefits:

• Remote work with flexible hours.
• 18 vacation days and 10 sick leave days annually.
• Educational budget to support your growth.
• English language courses.
• Performance bonuses based on results.
• Access to courses and training for ongoing learning.

• Team-building activities to foster connection with colleagues.

   

If you’re a detail-oriented, results-driven professional ready to make an impact, apply now to join Crunch as a Business Development Specialist and help shape our success!

Right now Snotor is looking for a QA engineer (Manual Testing ). We offer IT-outsourcing services all over the world and give you an opportunity to work on interesting and powerful projects.

First of all, we need good, independent specialists

Requirements:

- Hard skills:

• Analyze, validate and review requirements;

• Experience with bug tracking system

• Knowledge of software development process, testing life cycle understanding;

• Experience in creating and supporting testing documentation (test case, bug report, test plan);

• Strong knowledge of software testing theory;

• Good knowledge of browser Dev Tools;

• Extremely detail-oriented, investigator and troubleshooter;

• Good communication skills, team working;

• Knowledge of desktop and web testing;

• Basic knowledge with REST API testing;

• Basic knowledge with SQL

•Good problem-solving abilities and strong passion to learn new things.

- Soft skills:

• Team player, fast learner

• Behavioral flexibility

• Effective communication

• Initiative

• Customer focus

The following will increase your value, as a professional, for us:

• 1+ year as manual QA Engineer experience in web applications;

• 0,5+ year Automate Web UI and API tests (+Mobile Software Testing)

Responsibilities:

• Analyze product requirements and support the development process.

• Analyze and report of test results in collaboration with leads.

Investigate, accumulate, and analyze info from specs, mockups, tickets, chats, and emails for further documentation.

• Provide functional and non-functional (mostly UI and UX, sometimes performance) testing.

• Create, manage, and control test documentation – test-cases, test-reports, checklists, etc.

We offer:

• Salary according to qualifications and experience;

• Official employment;

• 21 working days of paid vacation;

• 14 days paid sick leaves;

• Work on challenging web application projects which we deliver to our

clients from all over the world (North America, Europe, Australia, Asia).

We are seeking a dedicated and passionate Support manager to join our dynamic team. As a Support manager, you will be the face of our company, interacting with our customers and providing them with the best possible experience.

We offer flexible working hours in order to promote a healthy balance between work and personal life.

These hours include

• a morning shift from 06:00 to 14:00(1−2 times per week),
• a day shift from 14:00 to 22:00(1−2 times per week),
• a night shift from 22:00 to 06:00(2+ times per week).

What you’ll do

• Respond to customer inquiries and concerns via email, phone, or chat in a timely and professional manner
• Understand and resolve customer issues and complaints
• Provide product and service information to customers
• Coordinate with other teams to ensure timely resolution of customer issues
• Identify and escalate complex issues to the appropriate team members
• Build new and upgrade established channels, means and processes to improve the customer journey
• Up-sell company products in collaboration with sales teams to ensure growth attainment

What we expect from you

• Advanced English (excellent written and verbal communication skills B2,C1)
• Strong problem-solving skills and the ability to think critically
• Ability to multitask and prioritize tasks effectively
• Strong customer service skills and a passion for helping others
• A fast learner with that remains calm and professional under pressure
• Experience in a customer-facing role is preferred, but not required
• Proficiency in basic computer skills and software
• Flexibility to work non-standard hours, including night shifts, weekends and holidays