Jobs at Djinni

Title: Senior Service Operations Analyst
Reports to: Team Lead, Service Operations
Department: Service Operations
Type: International Contractor
Shift: 8:00 AM - 5:00 PM Eastern Time
Location: Remote

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our core values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview:

We are seeking a Service Operations Analyst (Pod) to join our growing Service Operations team within a Managed Services Provider (MSP) environment.

This role is designed for a senior individual contributor who can bring structure, follow-through, and operational ownership across one or more service delivery pods.

The Service Operations Analyst (Pod) acts as the connective layer across Clients, Service Delivery, Support Managers, Project Managers, Support Managers, and Finance to ensure key workflows move forward consistently, risks are surfaced early, and nothing critical gets stuck.

This is not a traditional administrative support role. It is a higher-ownership position focused on operational excellence, cross-functional coordination, workflow maturity, and helping shape how the pod support model evolves as Atlas continues to scale.

Responsibilities:

Pod Operational Ownership:

• Act as the Service Operations point person for one or more service delivery pods.
• Bring visibility to open actions, blockers, service risks, and operational dependencies across teams.
• Reduce dependencies on Support Managers for non-technical work.
• Ensure work moves forward consistently through structured follow-up, accountability, and clear ownership.

• Partner with managers and stakeholders to improve operating rhythm, reduce friction, and strengthen execution.

   

Client Health, QBR Readiness, and Service Visibility:

• Drive QBR readiness and post-QBR follow-through across assigned scope.
• Monitor client health indicators, including backlog trends, SLA risks, service escalations, CSAT/NPS inputs, and other operational signals.
• Help prepare pod-level visibility into performance, risks, and opportunities.

• Ensure action items, opportunities, and service concerns identified through QBRs or leadership reviews are tracked to completion.

   

Support Project Coordination and Client-Facing Execution

• Coordinate support-related projects, follow-through activities, and operational workstreams that sit between pure ticket support and formal project delivery.
• Help manage timelines, action items, dependencies, documentation, meeting follow-up, and owner accountability for support projects within assigned pods.
• Serve as a client-facing operational partner during support-related initiatives, ensuring clients receive clear communication, timely updates, and strong follow-through.
• Participate in client meetings as needed to review status, clarify next steps, gather requirements, and help keep operational or support-related commitments on track.
• Partner with Support Managers, Project Managers to ensure internal execution and client expectations stay aligned.

• Surface risks, delays, or coordination gaps early so they can be addressed before they affect the client experience.

   

Billing, Quote, and Commercial Workflow Ownership:

• Own and evolve billing-related workflows tied to support projects, recurring reviews, and monthly follow-through.
• Monitor billing alignment, usage trends, exceptions, and revenue-impacting gaps.
• Own quote management visibility and ensure proposals, pricing-related follow-through, and related approvals move efficiently.
• Build regular checks and balances so Admin and Associate execution remains accurate, timely, and measurable.

• Identify recurring breakdowns in workflow and propose more scalable operating structures.

   

Workflow Governance and Process Improvement:

• Own complex, cross-functional operational workflows end to end, ensuring they are clear, documented, and sustainable.
• Simplify recurring work by improving process design rather than relying only on manual pushing and reminders.
• Identify operational inefficiencies, recurring blockers, and unclear handoffs, then recommend practical improvements.

• Help define standards, expectations, and service levels for key Service Ops workflows.

   

Tooling, Dashboards, and Operational Monitoring:

• Monitor dashboards, progress views, and recurring operational trackers to ensure leadership has clear visibility.
• Support the structure and maturity of Service Ops workflows in tools such as Monday.com, ConnectWise Manage, Power BI, and related systems.
• Maintain operational visibility into aging work, SLA issues, billing/process gaps, and other pod-level risks.

• Partner with leadership on metric design, operating visibility, and practical dashboard usage.

   

Cross-Functional Coordination:

• Coordinate effectively across Service, Project Managers, Support Managers, Finance, and other internal stakeholders.
• Serve as a reliable operational partner who can move work across departments without direct authority.
• Support rapid response and follow-through when service, client, billing, or workflow issues require multi-team coordination.

• Communicate clearly on status, risks, blockers, and next steps.

   

Automation and Scale:

• Identify manual, repetitive work that can be simplified, automated, or shifted downward appropriately.
• Reduce dependencies on Support Manager for non-technical work
• Help define and support AI, automation, or workflow-improvement opportunities within Service Ops.
• Measure whether changes are actually reducing manual load and improving consistency for Admin and Associate roles.

• Contribute to building a more scalable pod support model over time.

   

Qualifications:

• 3+ years of experience in service operations, business operations, project coordination, or a related operational role, ideally within an MSP, IT services, or professional services environment.
• Strong follow-through, ownership, and accountability.
• Ability to manage multiple cross-functional priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong judgment in ambiguous situations, including knowing when to escalate and when to drive resolution directly.
• Experience working with operational tools such as Monday.com, ConnectWise Manage, Power BI, Excel, or similar systems.
• Comfort working across technical and non-technical teams.
• Ability to create structure, improve workflows, and keep work moving without relying solely on management escalation.
• Strong attention to detail and operational discipline.

• Willingness to operate as a senior individual contributor in a role that is still evolving.

   

Desirable Qualities:

• Experience in an MSP, IT services, or professional services environment.
• Experience supporting QBRs, client health reporting, or service delivery visibility.
• Exposure to billing workflows, quote/proposal management, utilization tracking, or financial process coordination.
• Ability to identify patterns, turn ambiguity into structure, and improve operating processes.
• Process-oriented mindset with an eye for scale, simplification, and operational maturity.
• Leadership maturity and the ability to influence outcomes without direct people-management authority.
• Interest in helping shape a growing Service Ops pod model.

• Technical aptitude or interest in service-delivery systems, reporting, and workflow automation.

   

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We are looking for a proactive and results-driven Sales Manager to drive business growth in international markets. The role involves managing the full sales cycle, developing new business opportunities, and building strong, long-term client relationships.

We are looking for someone who can take ownership of the sales process, work independently, and consistently turn opportunities into business results.

Responsibilities

• Own the full sales cycle: prospecting → discovery → negotiation → closing
• Identify and develop new business opportunities in target markets (EU/US)
• Conduct discovery calls, identify client needs, and apply a value-based selling approach
• Develop tailored proposals for IT services and custom software solutions
• Build and maintain long-term partnerships with clients
• Manage the sales pipeline, CRM data, and sales forecasting
• Achieve agreed revenue and pipeline KPIs
• Collaborate with delivery, marketing, and management teams
• Analyze market trends, client needs, and competitor positioning
• Proactively identify and pursue opportunities for business growth

Requirements

• 3+ years of experience in B2B sales of IT services and technology solutions
• Proven experience managing the full sales cycle
• Experience generating and developing new business opportunities
• Understanding of the custom software development lifecycle
• Experience working with CRM systems and managing a sales pipeline
• Strong negotiation and stakeholder management skills
• Ability to work independently, take ownership, and drive opportunities forward
• Strong result orientation and ability to achieve sales targets
• English proficiency at B2 level or higher
• Bachelor’s degree in Business, IT, or a related field

Would Be a Plus

• Experience working with international clients, particularly in EU/US markets
• Experience in ERP & CRM/Microsoft Dynamics 365 Business Central/Cloud solutions
• Experience selling complex IT services or solutions
• Experience developing new markets or sales channels

What We Offer

Growth and Development

• Clear career path and transparent growth opportunities
• Work with international clients and partners
• Access to professional trainings, seminars, and certifications
• Internal knowledge sharing and mentorship from experienced experts
• Corporate English language courses

Team and Culture

• A professional, friendly, and collaborative team
• Transparent communication and regular feedback
• Supportive culture with a balance of professionalism and fun

Compensation and Benefits

• Competitive market-based compensation, linked to the EUR rate
• Annual salary reviews based on performance
• Flexible working hours (start between 8:00 and 10:00 AM)
• Hybrid or remote work options — choose what suits you best
• Clear processes without unnecessary bureaucracy
• Health insurance and mental health support program
• 20 paid vacation days and 10 paid sick leaves per year
• Healthy work-life balance

Role Overview

We are looking for a Senior AI Engineer to own the Python AI service inside a learning-platform programme and act as the technical voice in front of the client.

About one-third to one-half of the role focuses on LLM and agent engineering. The rest covers backend development, data modelling, architecture, and the DevOps needed to keep everything shipping.

Project Description

The client is a US remote online-learning provider. Their learning-content platform is a .NET application; our team builds the Python AI service that sits alongside it, handling retrieval over the platform's content and, increasingly, agent workflows on top of it. The retrieval and recommendation layer is already delivered; the next phase is LLM engineering and agents, with custom model training a possibility later rather than a certainty.

All models used in the system are open-source and deployed on the client's own infrastructure, so this is a self-hosted inference. Agent work uses frameworks in the Google ADK / LangChain family. The .NET side is being taken over by other developers on the team, but you will still need to read and occasionally change it, which in practice means working through a coding agent in a language you may not write natively.

Two things about the environment are worth saying plainly. Requirements move constantly, so the role includes running the conversations that pin them down — meetings, diagrams, written specifications, and the patience to re-explain. And the infrastructure is branched: pipelines run in GitLab CI/CD, environments are separated, and configuration and keys live in repositories the team does not own, so working DevOps ability is a practical requirement.

Key Responsibilities

• Own the Python AI service end to end — retrieval, LLM orchestration, and the agent workflows built on top of it.
• Design and build agent workflows using a Google ADK.
• Work with open-source models deployed on the client's own infrastructure, including selection, prompting, and performance tuning.
• Own the service's data model, database design, and backend architecture.
• Run requirement sessions directly with client stakeholders and produce the diagrams and written specifications that settle them.
• Own policy-governed, auditable AI pipelines: human-review gating, content lineage, tenant/role policy enforcement. 
• Integrate the AI service with the client's .NET learning-content platform, reading and changing that code where needed.
• Maintain and extend CI/CD pipelines in GitLab across separated development environments.
• Trace configuration, keys and pipeline definitions across repositories the team does not own, and unblock delivery when they break.
• Propose an approach and defend it, rather than waiting for the requirement to arrive fully formed.
• Hand .NET-side work over to the developers taking it on, with documentation they can act on.
• Prepare the service for custom model training and evaluation if that work lands with this team.
• Owning prompt/model versioning and an evaluation harness gating changes.

Required Qualifications

• Senior-level commercial Python experience, with ownership of a production service.
• Ability to read and modify .NET / C# code.
• Hands-on LLM engineering in production — retrieval-augmented generation, context design, prompt and output handling.
• Experience building agent workflows with a framework such as Google ADK, LangChain, or LangGraph.
• Backend and database design experience, including making the architectural calls rather than following them.
• Working DevOps ability — CI/CD pipelines, containers, and multi-environment configuration.
• Willingness and ability to work in a codebase written in a language you do not primarily use.
• Strong client-facing communication: running requirement sessions, producing diagrams, and holding a position under pressure.
• English at a level that supports direct client meetings without an intermediary (at least B2 level).
• Comfort with requirements that change between meetings.

Preferred Qualifications

• Experience with document based db like MongoDB, or similar
• Experience with OpenSearch/vector search. 
• Experience with Kubernetes.
• Experience deploying and operating self-hosted open-source models.
• MLOps experience — training pipelines, fine-tuning, model monitoring and evaluation.
• Experience with learning-management or content-management platforms.
• Experience delivering alongside a partner vendor's team, including a business analyst outside your own organisation.
• Daily working experience with coding agents in a large, unfamiliar codebase.

Artjoker is looking for a Manual QA Engineer to join our team and help ensure the high quality of web and mobile products. You’ll work closely with developers and product stakeholders, be involved in the full development lifecycle, and contribute to building reliable, user-friendly solutions.

Main responsibilities:

- Attend and participate in the development lifecycle of software products
- Write clear, concise, and comprehensive test plans and test cases
- Manually test code changes to ensure they meet team standards and user requirements
- Collaborate with developers to resolve problems in applications
- Participate in design and specification reviews and use this information to design test plans and drive test development 

Requirements: 

- 6+ months of experience as QA engineer
- Deep understanding of web and mobile technologies
- Experienced with MySQL, PostgreSQL, API Testing, Postman
- Experience with regression testing
- Experience with JIRA, TFS, or any similar tool
- Creating and executing of Test-cases, preparing and work with Test Documentation
- Understanding and practical experience in Agile and Scrum ceremonies;
- Experience using AI tools (ChatGPT, Claude, Perplexity) to accelerate bug analysis and documentation
- Intermediate level of English 

We are looking for a Manual QA Engineer to join our product team. You will be responsible for testing new features throughout the development lifecycle, identifying issues, and helping the team deliver a stable and high-quality product. You will work closely with developers, product managers, and other team members while contributing to the continuous improvement of QA processes.

Responsibilities:

• Test new product features throughout the software development lifecycle.
• Analyze requirements and participate in refinement and planning sessions.
• Perform functional, regression, smoke, sanity, and exploratory testing.
• Create and maintain test cases, checklists, and other test documentation.
• Identify, report, and track bugs with clear reproduction steps and proper prioritization.
• Collaborate with cross-functional team members to ensure product quality.
• Contribute to the continuous improvement of QA processes and testing approaches.
• Use AI tools in daily work to improve productivity and quality.

Requirements:

• 3+ years of experience as a Manual QA Engineer.
• Experience working in a product-oriented environment.
• Good understanding of SDLC/STLC and software testing principles.
• Solid experience with functional, regression, smoke, sanity, and exploratory testing.
• Experience with bug tracking systems and writing clear bug reports.
• Understanding of client-server architecture and REST APIs.
• Experience with API testing using Postman and/or Swagger.
• Basic SQL skills and knowledge of HTTP methods/status codes.
• Ability to effectively collaborate within a cross-functional team.

Nice to have:

• Experience testing mobile applications (iOS / Android).
• Experience with load and performance testing tools (JMeter, LoadRunner).
• Understanding of cloud platforms (AWS, Google Cloud, Azure).
• Basic knowledge of security testing, Docker, and containerized applications.

The company offers:

• Official employment with a competitive salary and transparent cooperation terms.
• Paid vacation (24 calendar days per year) and paid sick leave.
• Comfortable office in Lviv (on-site only).
• Opportunities for professional growth, learning, and career development.
• A collaborative and supportive work environment.
• The opportunity to make a real impact on product quality.

Join the Fintech Core team building a white-label modular platform that powers digital banks, payment systems, and fintech products across Europe, North America, and MENA regions
 

As a System/Business Analyst on the Fintech Core project, you will define technical architecture, system specifications, and integration designs for a white-label modular fintech platform that enables rapid creation of digital banking and payment products.
 

The platform provides a complete technology stack including general ledger, middleware, mobile/web applications, and extensive third-party integrations for KYC, payments, card issuance, and compliance. You'll work closely with Business Analysts, Solution Architects, and Engineering teams to translate business requirements into detailed technical specifications, design robust system architectures, and ensure seamless integration across microservices while maintaining regulatory compliance and enterprise-grade security.

This role offers hands-on experience designing financial systems at scale, with exposure to payment processing, card networks, digital wallets, cross-border transactions, and regulatory compliance frameworks serving multiple fintech implementations globally.

Responsibilities

• Analyze and document system requirements for platform modules including payments, card issuance, digital wallets, accounts, ledger management, and compliance systems
• Translate business requirements into detailed technical specifications, API contracts, database schemas, and integration architectures
• Design data models, entity relationships, and data flow diagrams for transactional and financial systems with appropriate normalization and performance considerations
• Define integration patterns and technical specifications for connecting with payment processors, KYC/AML providers, card issuers, and open banking platforms
• Document system behaviors using sequence diagrams, component diagrams, deployment architectures, and API specifications (OpenAPI/Swagger)
• Collaborate with Solution Architects to ensure system designs align with microservices architecture patterns, scalability requirements, and technical best practices
• Define non-functional requirements including performance benchmarks, security controls, data retention policies, and audit trail specifications
• Facilitate technical design workshops with Engineering teams to review system specifications, validate implementation approaches, and identify technical risks
• Create comprehensive system documentation in Confluence covering technical flows, component interactions, message formats, and infrastructure requirements
• Support QA teams by defining system integration test scenarios, technical acceptance criteria, and end-to-end testing strategies
• Analyze system performance bottlenecks and propose optimization solutions for high-throughput financial transaction processing
• Ensure all technical specifications maintain regulatory compliance requirements (PCI DSS, GDPR, PSD2) and financial data security standards
• Maintain traceability between business requirements, system specifications, technical implementations, and test cases
• Participate in sprint planning, technical refinement sessions, and architecture review boards to ensure alignment between product vision and technical execution

Professional skills are required:
 

• 3+ years of experience as System Analyst, Technical Analyst, or similar role in fintech or banking domains
• Strong understanding of financial systems architecture including general ledgers, payment processing, and account management
• Experience with microservices architecture, API design, and distributed systems
• Proficiency in creating technical documentation: system design documents, data flow diagrams, sequence diagrams, ER diagrams
• Knowledge of database design and data modeling for transactional systems
• Understanding of integration patterns, message queues, and event-driven architectures
• Familiarity with payment systems standards (ISO 20022, SWIFT, SEPA, card schemes)
• Experience with API specifications (REST, OpenAPI/Swagger, webhooks)
• Understanding of cloud infrastructure and deployment architectures (AWS, Azure, GCP)
• Knowledge of authentication and authorization mechanisms (OAuth, JWT, API keys)

Technical Skills

• 3+ years of experience as System Analyst, Technical Analyst, or similar role in fintech or banking domains
• Strong understanding of financial systems architecture including general ledgers, payment processing, and account management
• Experience with microservices architecture, API design, and distributed systems
• Proficiency in creating technical documentation: system design documents, data flow diagrams, sequence diagrams, ER diagrams
• Knowledge of database design and data modeling for transactional systems
• Understanding of integration patterns, message queues, and event-driven architectures
• Familiarity with payment systems standards (ISO 20022, SWIFT, SEPA, card schemes)
• Experience with API specifications (REST, OpenAPI/Swagger, webhooks)
• Understanding of cloud infrastructure and deployment architectures (AWS, Azure, GCP)

• Knowledge of authentication and authorization mechanisms (OAuth, JWT, API keys)

   

Domain Knowledge

• Understanding of core banking concepts: accounts, transactions, balances, ledgers, reconciliation
• Knowledge of payment flows: domestic/international transfers, card payments, digital wallets
• Familiarity with KYC/AML processes and regulatory compliance requirements
• Understanding of financial data security standards (PCI DSS, GDPR)
• Experience with fintech product features: onboarding, card issuing, FX, acquiring

Analytical & Documentation Skills

• Excellent analytical thinking and problem-solving abilities
• Strong technical writing skills with attention to detail
• Ability to translate complex business requirements into technical specifications
• Experience with UML, BPMN, or similar modeling notations
• Proficiency with documentation tools (Confluence, Notion, or similar)
• Experience with requirements management and traceability

Skills will be a plus:

• Experience with white-label or multi-tenant system architectures
• Knowledge of blockchain and cryptocurrency integrations
• Familiarity with regulatory frameworks (PSD2, Open Banking, MiFID)
• Experience with performance testing and system optimization
• Understanding of DevOps practices and CI/CD pipelines
• Previous experience with modular platform architecture
• Knowledge of financial compliance and audit requirements
• Experience with data migration and system integration projects
  
  We offer
• 20 billable days off during the first year of cooperation, 25 billable days off from the second year
• Fair and competitive compensation
• Friendly team and enjoyable working environment
• Clearly established business processes
• Regular company updates and Q&A sessions with top management
• Flexible working schedule
• Remote work
• Ability to transfer unused vacation to the next year

Job Summary

Our Mechanical Engineering team is responsible for driving innovation from the initial concept through to high-volume production for our key stakeholders' products. We serve as the vital integration hub, bridging the gap between various hardware disciplines, including Radio Frequency, Electrical Engineering, and Optics. Our lab is fully equipped with state-of-the-art tools for rapid prototyping, comprehensive testing, and advanced hardware development, offering a dynamic environment for hands-on engineering.

This role is designed for a self-guided Mechanical Engineer who enjoys driving mechanical innovation from the ground up. You will be responsible for navigating the most challenging aspects of the product development, from initial CAD modeling to design verification and field support. With an ownership mindset, you will guide mechanical components through iterative design cycles, managing everything from material selection to supplier coordination to ensure we deliver on quality, cost, and schedule.

Responsibilities and Duties

— Drive mechanical component development from initial concept to mass production, building high-fidelity CAD models, detailed drawings, and comprehensive BOMs

— Collaborate closely with Electrical, Firmware, and Optical engineers to ensure seamless cross-functional hardware integration and design performance

— Lead mechanical validation tests, such as fit, stress, and thermal analysis, and support design verification through iterative prototyping and lab testing

— Apply expert knowledge of DFM/DFA to optimize designs for performance, cost, and manufacturability

— Lead rigorous design reviews, risk assessments, and FMEAs while managing all engineering documentation and tolerance stack-up analysis

— Coordinate directly with suppliers and internal teams to ensure quality, cost, and schedule milestones are met

— Provide essential field support and lead iterative design improvements to maintain product excellence throughout its lifecycle.

Qualifications and Skills

— 4+ years of commercial software development experience in C++ (good knowledge of Modern C++ standards, OOP, and multithreading).

— Solid practical experience with Linux development and debugging tools 

— Experience with build systems, version control, and CI/CD tools (CMake, Git).

— Hands-on experience writing unit tests and performing code optimization.

— Practical problem-solving skills and the ability to work with complex technical requirements.

— At least an Intermediate level in both written and spoken English (B1).

We offer multiple benefits that include

— The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member

— Competitive compensation and perks. Annual performance review

— Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company

— Gig-contract

— 21 paid vacation days per year, paid public holidays according to Ukrainian legislation

— Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves

— Medical insurance is provided from day one. Sick leaves and medical leaves are available

— Remote working mode is available within Ukraine only

— Free meals, fruits, and snacks when working in the office.

We're looking for a System Analyst with PO experience for a project building enterprise integrations, automating workflows, and supporting digital transformation initiatives.

Our customer is an international organization operating in the financial and protection services domain. The company provides a diverse portfolio of customer-oriented solutions across multiple business areas and markets.  

The project is focused on designing and implementing an integration layer that connects multiple business systems and digital services. It includes building integrations for insurance and customer service workflows, enabling seamless data exchange, process automation, and alignment with the overall enterprise integration strategy.

Responsibilities: 

• Capturing, analyzing, and documenting business, user, and functional requirements. 
• Translating business needs into clear, implementable technical specifications. 
• Creating user stories, acceptance criteria, and detailed documentation. 
• Modelling business processes (BPMN), design solutions, and build prototypes. 
• Supporting backlog refinement with detailed requirement elaboration. 
• Facilitating communication between stakeholders and development teams. 
• Owning product vision, goals, and success metrics. 
• Defining and managing roadmap, backlog, and priorities. 
• Making scope and trade-off decisions (value vs risks vs constraints). 
• Ensuring backlog readiness and alignment with business goals. 
• Actively engaging stakeholders and align expectations. 
• Leading demos, reviews, and validating delivered increments (DoD). 
• Monitoring KPIs, customer feedback, and product performance. 
• Managing risks, dependencies, and escalations. 
• Ensuring compliance (legal, data privacy, security). 

• Driving Agile/Lean practices and continuous improvement. 

   

Must-haves:  

• Experience as a System Analyst for 3.5+ years. 
• Experience as a Product Owner. 
• Experience with UML, BPMN, Jira, Confluence, and Draw.io for requirements management and process modeling. 
• Strong SQL skills and experience working with PostgreSQL or similar relational databases. 
• Hands-on experience with REST APIs, SOAP, SFTP, OpenAPI/Swagger, and Postman. 
• Understanding of microservices architecture, distributed systems, and gRPC. 
• Experience with Camunda or similar workflow/process automation platforms. 
• Familiarity with ELK Stack for log analysis and troubleshooting. 
• Experience with Git and a solid understanding of the Software Development Lifecycle (SDLC). 
• Strong analytical thinking and systems understanding. 
• Problem-solving and troubleshooting mindset. 

• Level of English – from Upper-Intermediate and above. 

   

Nice to haves: 

•  Project Management background.

Job Summary

At SQUAD, we build hardware and software systems for IoT devices. We are currently forming a new engineering team to develop a new product from the ground up. We are looking for a C++ Engineer with a strong Linux background to join our R&D team. In this role, you will work on the core software components, shape the product architecture alongside hardware and QA engineers, and help turn early concepts into a reliable, production-ready product.

As a C++ Software Engineer, you will be responsible for designing, building, and maintaining software features for our new Linux-based product. You will write high-performance C++ code, integrate services, debug system-level issues, and ensure overall software stability.

Responsibilities and Duties

— Design and implement new software features in C++ for Linux-based devices.

— Own features through the full cycle: from initial design and coding to debugging and deployment.

— Write clean, maintainable code, unit tests, and technical documentation.

— Debug and profile system issues, fixing performance bottlenecks and stability bugs.

— Collaborate daily with hardware, firmware, QA, and project management teams.

— Participate in code reviews and team planning sessions.

Qualifications and Skills

— 4+ years of commercial software development experience in C++ (good knowledge of Modern C++ standards, OOP, and multithreading).

— Solid practical experience with Linux development and debugging tools 

— Experience with build systems, version control, and CI/CD tools (CMake, Git).

— Hands-on experience writing unit tests and performing code optimization.

— Practical problem-solving skills and the ability to work with complex technical requirements.

— At least an Intermediate level in both written and spoken English (B1).

Nice to have

— Experience with Embedded Linux tools (Yocto or Buildroot).

— Familiarity with IPC mechanisms (D-Bus, gRPC) or network protocols (MQTT, TCP/UDP).

— Experience with video/audio streaming or data processing.

— Exposure to development boards (Raspberry Pi, NVIDIA Jetson, etc.).

— Experience or interest in using AI-assisted coding tools (e.g., GitHub Copilot, Claude Code).

We offer multiple benefits that include

— The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member.

— Competitive compensation and perks. Annual performance review.

— Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company.

— Gig-contract.

— 21 paid vacation days per year, paid public holidays according to Ukrainian legislation.

— Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves.

— Medical insurance is provided from day one. Sick leaves and medical leaves are available.

— Remote working mode is available within Ukraine only.

— Free meals, fruits, and snacks when working in the office.

Наш партнер – міжнародна продуктова iGaming компанія, B2B game provider із понад 12-річним досвідом на ринку в пошуку Service Desk Specialist. 

Основний фокус компанії — regulated European markets, а продукти представлені у 27+ юрисдикціях.

Main Responsibilities:

– Provide IT support to employees (remote and on-site)

– Manage user accounts, permissions, and system access

– Handle onboarding and offboarding from the IT side

– Prepare and configure employee workstations

– Manage IT equipment procurement, delivery, and inventory

– Troubleshoot hardware, software, and system issues

– Maintain IT documentation and asset records

– Support internal tools (Google Workspace, Atlassian, GitHub)

– Participate in IT infrastructure and security improvements

Mandatory Requirements:

– 2+ years in IT support / Service Desk / system administration

– Experience with access management, onboarding, equipment provisioning

– Experience supporting macOS/Linux/Windows 

– Experience with MDM solutions

– Understanding of network basics (DNS, DHCP, VPN, TCP/IP)

– Basic understanding of cloud platforms (AWS / Azure / GCP)

– Basic understanding of GitHub access management

Nice to have:

– Experience with VPN or LDAP

– Administration experience in Atlassian, GitHub, AWS

– Interest or experience in security topics (Zero Trust, access control, endpoint security)

We offer

– Competitive EUR salary

– Quarterly bonus system

– Flexible schedule

– Medical insurance

– Unlimited vacation and sick leave

– Budget for professional learning

– Modern hardware

Our client is looking for a Data Engineer.

Role Overview:Our client is looking for a Data Engineer to help them develop and maintain their data platform. Their infrastructure is primarily AWS-based, with Airflow, S3 and Redshift at its core, alongside a legacy stack based on MS SQL Server, SSIS and custom Python scripts. You will work on building reliable data pipelines, improving data infrastructure, and gradually modernising legacy processes.Key Responsibilities:

• Design, develop and maintain scalable and reliable data pipelines and ETL/ELT processes;
• Develop and optimise data warehouse solutions;
• Develop and maintain data infrastructure, primarily on AWS, while also supporting parts of our legacy infrastructure;
• Develop APIs and data integrations;
• ontribute to the development and maintenance of real-time data pipelines using Kafka;
• Automate and optimise data processes and workflows;
• Monitor, troubleshoot and improve the reliability, performance, security and data quality of pipelines and infrastructure;
• Work closely with the analytics team and other stakeholders to understand their data needs and deliver effective solutions;
• Maintain clear and up-to-date documentation for data pipelines, infrastructure and workflows;
• Contribute to the improvement and modernisation of existing data processes and architecture.

Required Skills & Experience:

• 2+ years of professional experience in data engineering;
• Strong SQL and Python skills;
• Hands-on experience with AWS, including S3, Redshift, Glue and Lambda;
• Hands-on experience with Apache Airflow;
• Strong understanding of data warehousing concepts and data modelling;
• Hands-on experience designing, developing and maintaining production data pipelines, with a focus on reliability, monitoring and data quality;
• Solid understanding of relational and non-relational databases;
• Familiarity with Git and CI/CD practices, preferably GitLab;
• Experience developing APIs and data integrations;
• Kafka and real-time data processing experience is a plus;
• MS SQL Server and SSIS experience is a plus;
• Good written and verbal communication skills;
• Upper-intermediate English or higher.

The company guarantees you the following benefits:

• A positive workplace atmosphere that creates a culture of collaboration and support, making it a place you'll love working in;
• Competitive compensation and regular career development reviews;
• Flexible working hours and remote working options, you'll enjoy the freedom that the company provides;
• A generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
• Financial assistance for professional development, helping you stay ahead of the curve and love your career path;
• Educational Allowances that give you the opportunity to expand your knowledge and experience;
• You'll have a monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
• A comprehensive health insurance plan, depending on your current location;
• Referral program with financial rewards for bringing top talent to the company;
• Engaging in team-building activities and corporate parties.

Interview process:

• HR Interview with the Recruiter;
• Techincal inetrview;
• Final interview with the team.

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!

Our client is looking for a Conversational AI Specialist.

Role Overview:We are looking for a Conversational AI Specialist to train and improve our AI agent, maintain its Knowledge Base, monitor conversation quality, and ensure responses remain accurate and up to date. You will also coordinate with our technical vendor to resolve issues and support testing and monitoring of AI updates.Key Responsibilities:

• Train and continuously improve the AI agent's responses through structured content and configuration;
• Maintain and update Knowledge Base content to keep the AI agent's answers accurate and current;
• Monitor live chat conversations to identify inaccurate or unclear AI responses and flag/fix them;
• Update AI configurations when promotions, bonuses, or policies change;
• Coordinate with our technical vendor to report and track issues, ensuring fixes are tested before going live;
• Support monitoring after updates to confirm the AI agent is working correctly for users.

Required Skills & Experience:

• To be fluent in Polish (native or near-native) and English, both written and spoken;
• Experience with AI chatbot or virtual assistant platforms (e.g., Google Dialogflow, or similar conversational AI tools) is preferred;
• Strong attention to detail and a structured, analytical mindset for identifying and resolving inconsistencies in AI responses;
• Comfortable working with basic structured data formats (e.g., reading simple JSON-like data) — full training will be provided;
• Experience using project management or ticketing tools (e.g., Jira, Trello, Asana, or similar) is a plus;
• Strong written communication skills, with the ability to document issues clearly and coordinate with technical teams.

Will be a plus:

• Prior experience in iGaming, customer support, or live chat operations is a plus;
• Prior experience in content writing, knowledge base management, or FAQ documentation is a plus;
• Curiosity about AI/chatbot technology and willingness to learn new tools.

The company guarantees you the following benefits:

• A positive workplace atmosphere that creates a culture of collaboration and support, making it a place you'll love working in;
• Competitive compensation and regular career development reviews;
• Flexible working hours and remote working options, you'll enjoy the freedom that the company provides;
• A generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
• Financial assistance for professional development, helping you stay ahead of the curve and love your career path;
• Educational Allowances that give you the opportunity to expand your knowledge and experience;
• You'll have a monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
• A comprehensive health insurance plan, depending on your current location;
• Referral program with financial rewards for bringing top talent to the company;
• Engaging in team-building activities and corporate parties.

Interview process:

• HR Interview with the Recruiter;
• A 1-hour technical inetrview;
• A 1-hour final interview with the team;
• Final decision.

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!

24PLAY is a gamedev company from Ukraine that has been developing and publishing mobile games since 2019. We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Bliezkrieg Assault, Street Dude, and more.

As a Diia City resident, we offer employee reservation starting from the first day of employment.

We are currently looking for a Project Manager to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.
• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv.

Main responsibilities:

• Managing game projects & our internal tools, including planning, execution, and control of project tasks
• Ensuring effective resource allocation and meeting project deadlines
• Creating all necessary documentation for the project: tech specs, design docs, etc.
• Coordinating the work of developers, designers, and other project participants
• Identifying and managing project risks and resolving issues in a timely manner
• Ensuring high product quality and successful achievement of project objectives
• Managing stakeholders: overseeing communication and expectations of all project stakeholders
• Reporting to management on project progress

Our ideal candidate:

• At least 1 years of experience in project management
• Upper-Intermediate level of English or higher
• Knowledge of project management methodologies (e.g., Agile, Scrum)
• Understanding of mobile product metrics
• Strong teamwork and leadership skills
• Ability to work in a fast-paced environment and meet deadlines
• Analytical and problem-solving skills
• High level of self-organization and ability to multitask

Nice to have:

• Experience in game development will be an advantage

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Weekly Events: Enjoy board games, masterclasses, corporate events, BBQs, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.

Requirements:

— 5+ years of experience in Compensation & Benefits or Total Rewards.
— Proven experience building Compensation & Benefits or Total Rewards processes from the ground up.
— Hands-on experience designing and managing Salary Review cycles.
— Experience developing bonus programs, benefits policies, and conducting salary benchmarking.
— Strong understanding of compensation analytics, including CompaRatio, Internal Equity, Salary Positioning, and related metrics.
— Advanced proficiency in Excel and/or Google Sheets, with experience working with large datasets.
— Strong analytical and problem-solving skills with the ability to translate data into business recommendations.
— Experience using AI tools to automate processes and support data analysis.

Responsibilities:

— Build and develop the company’s Total Rewards framework, including compensation philosophy, policies, processes, and pay governance.
— Design, launch, and manage Salary Review cycles, compensation review processes, and bonus programs.
— Develop and continuously improve employee benefits and reward programs while evaluating their effectiveness.
— Conduct salary benchmarking, analyze market competitiveness, and provide compensation recommendations.
— Partner with HR Analytics to develop and interpret compensation metrics, including CompaRatio, Internal Equity, Salary Positioning, and other key indicators, to support business decisions.
— Develop and maintain compensation policies, ensuring consistency, transparency, and alignment with business objectives.
— Advise managers and HR teams on compensation matters, reward programs, and Total Rewards best practices.

Would be a plus:

— Experience building a Compensation & Benefits or Total Rewards function within an international company.
— Experience working with HRIS platforms.
— Experience collaborating with HR Analytics and Finance teams.

Conditions:

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 24 calendar days of paid leave.
— Additional days off for national holidays.

Description

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,300 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include Juventus, FC Barcelona, FACEIT, and VISA.

Requirements

— 5+ years of experience in influencer marketing (Senior level)

— Proven experience in FinTech (exchanges, neo-banking, brokers, payments) or Web3 / Crypto products

— Strong track record in performance campaigns (not only awareness)

— Experience working with Affiliate / CPA / hybrid models

— Existing network of crypto and finance influencers and agencies (EU / LATAM) - MUST HAVE

— Strong understanding of unit economics (CAC, LTV, ROMI etc.)

— Experience scaling campaigns across multiple GEOs

— Strong negotiation and deal-making skills

— Data-driven mindset (comfortable working with performance metrics daily)

— Experience working cross-functionally with legal, finance, product, design, copywriting etc.

Responsibilities

— Own and scale performance-driven influencer campaigns (trading volume, first trades, card activations & transactions)

— Develop and execute CPA / Affiliate / Hybrid models aligned with unit economics

— Drive ROMI-positive campaigns and optimize based on daily performance data

— Build and manage a portfolio of high-performing influencers and agencies across EU and LATAM

— Source, negotiate, and launch collaborations end-to-end

— Continuously test new growth mechanics (offers, tournaments, gamification)

— Analyze key metrics: First Deposits, First Trades, Trading Volume, CAC, ROMI etc.

— Collaborate with internal teams: product, legal, finance, design, copywriting