Jobs at Djinni

We’re building a next‑generation financial leasing ecosystem on Creatio — not just a CRM, but a unified platform that connects business processes, customer experience, and modern digital channels. To accelerate our growth, we’re looking for a Creatio Developer who will drive technical excellence and help scale the product.

💡 About the Project

Our core solution is a Creatio‑based platform that automates the full financial leasing lifecycle — from application to contract servicing. And we’re expanding fast:

📱 Mobile app (Flutter) 🌐 Web portal (Angular) 🔗 Integrations with external services via API

🎯 What You’ll Do

• Full lifecycle application development
• Produce clean, efficient, well-documented codebase

• Be active part of the team

   

🛠️ What We’re Looking For

• Knowledge in CRM Creatio more than 1 years — MUST!
• Knowledge in C#, .NET, JavaScript, Ext.JS
• REST knowledge
• SQL knowledge (MS SQL Server)
• Understanding of: HTTP, XML/JSON
• Familiar with continuous integration (Jenkins) and source control systems such as GIT
• Understanding of SDLC process (Agile/Scrum)
•  

⭐ Why This Role Is Exciting

• You influence the product from the ground up
• A diverse tech landscape: CRM + mobile + web
• A team you can shape and develop

• Freedom to make architectural and technical decisions

   

🌟 Why 7,000 Employees Have Chosen Us

• Growth every day: structured career development, internal training programs, and opportunities to gain new skills.
• A supportive, inspiring team: a professional environment where your ideas matter and collaboration is the norm.
• Flexibility that works for you: hybrid format, flexible schedule, and the ability to balance productivity with comfort.
• Wellbeing matters: table tennis, psychological support, and legal assistance to help you stay balanced.
• Meaningful impact: participation in social initiatives that make a real difference and add purpose to your work.
• A culture of trust: mistakes are treated as learning opportunities, and achievements are celebrated together.
• Modern tools & technologies: everything you need to work efficiently and enjoy the process.

Hi! We are looking for a Trainee/Junior Sales Manager who wants to start a career in B2B IT sales and grow professionally in this field.
This role is a great fit for someone with a basic understanding of sales who is ready to learn, practice, and work with real inbound leads.

Responsibilities:

• Learning the company’s sales processes and IT services.
• Working with inbound leads (MQLs) generated by the marketing team.

• Preparing for discovery calls:

  - researching companies and leads,

  - analyzing business context.

• Participating in discovery calls (initially together with a Sales Manager, later independently).
• Preparing basic sales materials and presentations using templates.
• Writing follow-up emails after calls.
• Collaborating with marketing and sales teams to improve lead quality and the sales funnel.
• Gradually expanding responsibilities and preparing for the Junior Sales Manager role.

Requirements:

• Basic understanding of the B2B sales process (theory, courses, internships, or initial practical experience).
• Interest in the IT industry and understanding of what IT services are.
• Upper-Intermediate (B2) or higher level of English, confident spoken English.
• Willingness to conduct discovery calls using a structured script.
• Basic skills in Google Workspace (Docs, Sheets, Gmail).
• Willingness to work with a CRM system and learn how to manage a sales pipeline.

• Practical use of AI tools as part of daily work; confident use of ChatGPT, Canva, and similar tools.

   

Nice to Have

• Research skills: ability to prepare for calls and collect basic information about a company and a lead.
• First practical experience in sales, customer support, account management, or other lead-related roles is a plus.
• Experience in public speaking, debates, acting, or improvisation.

We offer:

• Work schedule is flexible — fixed amount of hours that you need to work per month
• 20+ personal days for rest per year (10 days allocated every 6 months; unused days do not expire)
• Up to 12 official public holidays per year (each employee can decide how many to use)
• Birthday day off
• Reimbursement of 5 sick days per year
• Partial compensation for external courses/conferences (after the completion of the Adaptation Period)
• Partial compensation for external professional certifications
• English group lessons in the office with teachers (free of charge; 2 times a week)
• Reimbursement for sports or massage
• Large library with a scheduled purchase of new books every half a year
• Yearly Individual Development Plan (after the completion of the Adaptation Period)

If you’re ready to make an impact in our Jelvix Team, I’m waiting for your resume. Apply now!

We are building one of the most powerful live-streaming platforms, already connecting 400K+ monthly active users through live events, interactive video chats, and real-time community experiences. Our mission is bold: bring joy, fight loneliness, and deliver safe, ad-free entertainment that keeps people coming back.
This is a complex, fast-moving space, and we love it that way! So, you will join a passionate, expert team tackling everything from scaling AI-powered recommendations to launching high-impact, data-driven features that boost monetization and engagement. Every idea counts here, and every release reaches a massive global audience.
We are now expanding into Arab countries and Europe, enhancing content quality, and rolling out new features to keep users hooked. We are among the Top 5 streaming products in the US and rank in the Top 10 worldwide. Our next milestone: break into the global Top 5, and we are moving fast to make it happen

About the role: In this role, you will turn numbers into insights, ensuring our marketing stays sharp and effective. From analysing campaign efficiency to connecting marketing and product analytics, you’ll spot growth opportunities and track performance with precision. Your work will directly influence data-driven decisions, keeping our marketing activities stable, scalable, and impactful. With strong results, you’ll also have the opportunity to grow in seniority and potentially lead the department in the future.

In this role, you will

• Analyze paid marketing campaigns across multiple channels, regions, creatives
• Build regular reports and provide ad-hoc analytics on marketing effectiveness (CAC, ROI, LTV, attribution).
• Connect marketing data with product metrics to measure the true business impact of campaigns.
• Monitor marketing funnel health and detect anomalies or drops in performance.
• Collaborate with product analysts, marketers, and data engineers to improve data pipelines and tracking.
• Provide actionable insights and recommendations to optimize campaigns and budget allocation.

It’s all about you

• Experience collaborating with marketing and product teams to monitor key performance metrics, identify anomalies or performance issues, and communicate actionable insights to managers for decision-making.
• Strong SQL
• Strong problem identification skills with critical thinking and a clear understanding of cause-and-effect relationships.
• Proficiency in BI tools (Tableau, Looker, or similar).
• Solid understanding of marketing metrics (CAC, ROI, LTV, ARPU, retention) and attribution models (last-click, multi-touch)
• Good communication skills to translate complex findings into business recommendations

Would be a plus

• Familiarity with Python and basic understanding of ML
• Usage of AI tools (ChatGPT, Claude AI, Gemini, etc) on a daily basis

What we offer

Care and support:

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule
• Workspace rental reimbursement in other cities and abroad
• Modern equipment or depreciation of your own tools

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here — so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events

Hiring process

• Intro call
• Technical interview
• Reference check
• Offer

An international IT holding with 11+ years in the market and a team of 390+ employees is scaling its Media Buying division and is looking for a Team Lead Media Buyer to take responsibility for PnL, the team, and the systematic growth of the department.
 

🔥 Responsibilities:

• Manage a team of buyers (3+ people): task setting, KPI control, and team development
• Launch and scale Facebook campaigns across Tier 1–3 GEO
• Take full responsibility for performance and PnL of the department
• Work with budgets of $300K – $1M+ per month
• Build processes: KPIs, reporting, workflows, onboarding, and training of new buyers
• Optimize key metrics: ROI, CR, CTR, CPM, CPA, LTV
• Scale profitable campaigns and implement new strategies
• Collaborate with creative, analytics, and product teams
   

✅ Required experience:

• 1–2+ years in a similar role
• Managing monthly budgets of $300K – $1M+
• Experience managing a team of buyers (3+ people)
• Deep expertise in Facebook Ads
• Experience in iGaming / Gambling verticals
• Understanding unit economics and the impact of traffic on retention and LTV
   

Benefits:

⭐ Time Off & Recovery: 20 working days of fully paid annual leave, fully paid sick leave, and public holidays off according to company policy.

⭐ Health & Wellness: A flexible Benefits cafeteria that allows you to choose the perks that fit you best, with options including medical support, regular check-ups, mental health services, or gym access.

⭐ Education & Development: Internal and external training, industry events, language courses, and professional service subscriptions.

⭐ Workspace & Tech: All necessary corporate equipment provided, the flexibility to work fully remotely, and premium digital tools to enhance performance (e.g., AI tools, ChatGPT Plus).

⭐  Work Environment & Perks: Holiday bonuses, gifts for special occasions, paid business trips, and team events.

We are a Ukrainian DefenseTech company developing cutting-edge solutions for Unmanned Ground Vehicles (UGVs). Our team brings together experts in Robotics and AI, including ex-Google engineers and professionals with international DeepTech experience. We tackle complex engineering challenges in environments where any failure comes at a high cost. We are looking for an engineer to develop a new product currently in the R&D stage and actively undergoing field testing in Ukraine.

What you'll do

• Develop and improve computer vision and autonomous navigation algorithms
• Build and optimize CV pipelines for real-time operation
• Optimize model inference for edge compute hardware
• Design and run tests — from simulation through to real hardware in the field
• Integrate software components with hardware platforms

• Contribute to sensor and camera selection and system architecture decisions alongside the team

   

What we need from you

• Python and C++ at production level
• ROS / ROS2: building and maintaining nodes, system debugging
• Computer vision pipeline: OpenCV, real-time video, stereo processing, depth estimation
• SLAM experience — ORB-SLAM, RTAB-Map, OpenVINS, or equivalent
• Experience with autonomous platform control systems (ArduPilot, PX4, or equivalent)
• Model deployment on edge hardware (Jetson, RPi, or equivalent)

• Comfortable with real hardware: sensor calibration, field debugging

   

Nice to have

• Experience with thermal or depth cameras
• Object detection / segmentation and custom training pipelines
• Experience with simulation environments (Webots, Gazebo, AirSim, or equivalent)
• Background working with UGV or UAV platforms

• Experience in defense or dual-use robotics

   

What we offer

• Meaningful and high-impact work in the ground defence domain
• Practical R&D environment with a high level of autonomy
• Direct influence on technical decisions and product direction
• Collaboration with an experienced senior engineering team
• Clear and efficient senior-to-senior communication with a minimum number of meetings
• Remote, hybrid, or office-based work format
• Office in the center of Kyiv

• Full-time remote work with a long-term engagement.
• Clear processes, templates, and SOPs — structured onboarding into the accounts.
• Direct collaboration with a US-based team.

Team Summary

Our AI QA team provides end-to-end testing solutions of complex AI-driven features, hardware sensors supporting AI functionality, and large-scale cloud and embedded systems. We bring proven experience in both hardware and software product development, with a strong focus on motion detection technologies.

We specialize in building and executing multi-layered automation frameworks across integration, system, and acceptance levels, ensuring comprehensive test coverage, continuous product state monitoring, and stable product releases. 

The team contributes to the development of AI features and embedded systems.

Job Summary

We are looking for a QA Team Lead who will own and drive QA strategy and processes across multiple programs, aligning testing approaches with business needs and evolving them as requirements change.
 

Responsibilities and Duties

• Ensure the team adheres to testing best practices, meets division-level quality standards, and delivers outcomes aligned with stakeholder expectations.
• Track and analyze testing metrics and results to provide clear quality status reports at each SDLC milestone.
• Plan QA activities, support engineers with task estimation, and define test scopes.
• Allocate QA resources across features, review performance, and mentor direct reports and team members.

Qualifications and Skills

• 5+ years of experience as a QA engineer, 2+ years of experience in a leading role
• Basic knowledge in computer vision and machine learning
• Understanding and hands-on experience with embedded systems testing
• Automation skills with Python (ability to read a script or maintain simple tests)
• Hands-on experience in UNIX/Linux, including CLI navigation and use of regular expressions
• Experience with databases and SQL
• Experience with CI tools (Jenkins)
• Good written and spoken English

Nice to have

• Basic experience with Raspberry Pi
• Hands-on experience in Bash scripting
• Familiarity with AWS services
• Practical experience with API testing (CRUD operations, debugging with Postman or similar tools)
• Experience in mobile testing
• ISTQB Certification Advanced Test Manager

We offer multiple benefits that include

• The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member.
• Competitive compensation and perks. Annual performance review.
• Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company.
• Gig-contract.
• 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation.
• Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves.
• Medical insurance is provided from day one. Sick leaves and medical leaves are available.
• Remote working mode is available within Ukraine only.
• Free meals, fruits, and snacks when working in the office.

We are a Ukrainian DefenseTech company developing cutting-edge solutions for Unmanned Ground Vehicles (UGVs). Our team brings together experts in Robotics and AI, including ex-Google engineers and professionals with international DeepTech experience. We tackle complex engineering challenges in environments where any failure comes at a high cost. We are looking for an engineer to develop a new product currently in the R&D stage and actively undergoing field testing in Ukraine.

What you'll do

• Develop and improve computer vision and autonomous navigation algorithms
• Build and optimize CV pipelines for real-time operation
• Optimize model inference for edge compute hardware
• Design and run tests — from simulation through to real hardware in the field
• Integrate software components with hardware platforms

• Contribute to sensor and camera selection and system architecture decisions alongside the team

   

What we need from you

• Python and C++ at production level
• ROS / ROS2: building and maintaining nodes, system debugging
• Computer vision pipeline: OpenCV, real-time video, stereo processing, depth estimation
• SLAM experience — ORB-SLAM, RTAB-Map, OpenVINS, or equivalent
• Experience with autonomous platform control systems (ArduPilot, PX4, or equivalent)
• Model deployment on edge hardware (Jetson, RPi, or equivalent)

• Comfortable with real hardware: sensor calibration, field debugging

   

Nice to have

• Experience with thermal or depth cameras
• Object detection / segmentation and custom training pipelines
• Experience with simulation environments (Webots, Gazebo, AirSim, or equivalent)
• Background working with UGV or UAV platforms

• Experience in defense or dual-use robotics

   

What we offer

• Meaningful and high-impact work in the ground defence domain
• Practical R&D environment with a high level of autonomy
• Direct influence on technical decisions and product direction
• Collaboration with an experienced senior engineering team
• Clear and efficient senior-to-senior communication with a minimum number of meetings
• Remote, hybrid, or office-based work format
• Office in the center of Kyiv

Description

Hraymo creates slot games for the global market, focusing on visually strong and engaging in-game experiences. We value creativity, initiative, and collaboration.

We are looking for a 2D Artist who takes ownership, works proactively, and brings creative ideas to improve the games.

Requirements:

• 3+ years of experience as a 2D Artist in slot games or gaming.
• Strong portfolio showcasing slot game projects (must)
• Strong knowledge of color theory, composition, lighting, and anatomy.
• Proven experience with symbols, UI, game logos, characters.
• Proficient in Adobe Photoshop; Illustrator experience is a plus.
• Ability to work independently and proactively in a team.
• Strong communication skills; Intermediate English or higher.
   

Nice-to-Have

• Knowledge of basic animation principles.
• Experience with AI-assisted art tools.
• Classical art education or strong traditional drawing skills.
   

Responsibilities:

• Create high-quality 2D assets from concept to final art ready for animation.
• Design symbols, backgrounds, UI elements, logos and characters.
• Prepare clean, well-structured files for animators and developers.
• Collaborate with game producer, game designer, animators and developers on style, quality, and deadlines.
• Refine and perfect artwork based on team and stakeholder feedback. The inspiring environment means our games set trends that others follow.
• Participate actively in brainstorming, mood boards, and team discussions.
• Take initiative, propose solutions, and make creative decisions.
   

We offer:

• A competitive rate fixed in EUR with an annual review;
• Flexible time off to rest and recharge;
• Additional company days off, including Ukrainian public holidays;
• Health-related time off when needed;
• Medical insurance coverage after the trial period;
• Flexible collaboration schedule;
• Remote-friendly work environment;
• Education budget for external courses;
• Opportunities for professional growth and self-expression;
• Supportive and inspiring environment;
• Referral bonus program;
• Financial bonuses for special occasions (Birthday, Wedding, Newborn).

Build products that power a fast-growing international fintech business. 

If you're a PHP Developer who enjoys solving technical challenges and working on impactful projects, this is an opportunity to make a real difference.

We're hiring on behalf of a well-established, globally operating fintech company seeking a talented PHP Developer / Technical Engineer to join their growing team. In this role, you'll contribute to both new and existing projects, playing a key part in the development and maintenance of a WooCommerce ecosystem and a Laravel-based CRM, while helping shape the company's technical roadmap.

Responsibilities
- Develop and maintain custom WordPress/WooCommerce plugins.
- Integrate payment providers, APIs, and webhooks.
- Troubleshoot application, integration, network, and server issues.
- Support and improve the Laravel CRM.
- Assist with deployments and AWS/VPS maintenance.
- Use AI coding tools where helpful, while reviewing, testing, and taking responsibility for the resulting code.

Requirements
- Good knowledge of PHP, OOP, WordPress, and WooCommerce.
- Experience with MySQL, Git, REST APIs, and webhooks.
- Basic Linux administration, HTTP, DNS, SSL/TLS, and web security knowledge.
- Strong debugging and problem-solving skills.
- English: B2+.

Nice to have
- AWS
- Docker, CI/CD.
- Experience developing WooCommerce plugins.

Dripify is looking for a Product Owner who can turn ideas, customer needs, and data into exceptional user experiences. You’ll do discovery, define solutions, and ensure Dripify continues to innovate in LinkedIn automation, analytics, email, and AI-powered outreach.
 

You’ll work closely with Head of Product and Operations, transforming business requirements into clear specifications, epics, and acceptance criteria. From gathering insights and conducting market and competitor analysis to refining processes and shaping solutions, you’ll make sure every feature is well thought-out, valuable, and perfectly integrated into the product.
 

You’ll collaborate with stakeholders, developers, QA, and UX/UI designer to ensure requirements are clear, technical questions are resolved, and features meet quality standards. You’ll turn feedback from sales, support, and other teams into actionable improvements, manage the backlog to ensure we’re always ready for development, and continuously improve how we collect data, document processes, and deliver updates.

We’re looking for someone who can balance vision with execution, someone who thrives on solving business challenges, understanding user needs and creating thoughtful solutions backed by research and data.

Requirements:

• 3+ years of experience as a Product Owner, Business Analyst, or similar role working with B2B SaaS products
• You deliver complete features end-to-end, from discovery and research to specification writing, prototyping, refinement, release, and post-launch evaluation
• You have hands-on experience with Agile/Scrum methodologies and work effectively in sprint-based teams
• You write clear, structured, and testable acceptance criteria, ensuring effective communication between product, design, development, and QA teams
• You have a strong analytical mindset and take initiative in conducting competitor research and gathering user feedback to shape impactful features
• You communicate effectively and align cross-functional teams, including designers, developers, QA, support, marketing, and sales around a shared product vision
• You have practical experience with Jira and Confluence for managing epics, user stories, backlogs, and product documentation at scale
• You work closely with UX/UI designer, use Figma for prototyping, refine flows, and ensure user-friendly, intuitive solutions aligned with product goals
• You demonstrate strong attention to detail and maintain high-quality specifications and documentation to reduce misunderstandings and rework
• You are proactive and take initiative, identifying product opportunities, proposing improvements, and driving innovation rather than simply executing assigned tasks.

• You have a proven track record of collaborating closely with designers, developers, and QA teams to successfully deliver end-to-end features that create real user value

   

Responsibilities:

• Own the full product lifecycle from discovery and research to prototyping, specification, development, release, and iteration
• Drive customer discovery through feedback, interviews, and analytics, and research competitors and market trends to identify opportunities and inform strategy
• Stay ahead of B2B SaaS best practices in LinkedIn automation, AI, and email outreach to propose innovative features and strengthen Dripify’s market position
• Make data-driven decisions aligned with product vision by evaluating alternatives, risks, and dependencies to balance user value, business impact, and feasibility
• Write clear, structured feature specifications with well-defined acceptance criteria, addressing all corner cases and minimizing rework, collaborate in Figma on prototypes, and translate ideas into scoped epics and stories
• Partner with developers and QA to refine requirements, validate solutions, and ensure high-quality releases while maintaining a prioritized backlog 2-3 sprints ahead
• Act as the bridge across product, engineering, design, marketing, sales, and support to align delivery and adoption
• Monitor post-release performance, gather feedback, and drive continuous improvements

• Continuously optimize product processes, deepen domain expertise, and report progress, risks, and priorities to the Head of Product & Operations

   

Work conditions:

• 100% remote position, providing flexibility and work-life balance.
• Competitive salary reflecting your skills and expertise.
• 24 days of paid vacation per year to recharge and relax.
• 10 days of paid sick leave.
• Educational opportunities.
• Compensation budget for medical and hobby/sport expenses.
• Generous budget for birthdays and anniversaries.
• Online and offline team events.
• A collaborative and innovative work environment with passionate team members.

Hiring process:

✅ Interview with Talent Acquisition Specialist (45-60min) — ✅ Test assignment — ✅ Final interview with Head of Product and Operations (90 min) — ✅ Reference check — ✅ Offer

Middle Full Stack Engineer

We’re building the Production ready system from the PoC and looking for a Middle Full Stack Engineer who enjoys creating scalable products and taking ownership of real technical decisions. You’ll work closely with product and design teams, shape parts of the architecture, and help turn ideas into a production-ready platform.

Requirements:

• 3+ years of software development experience with JavaScript, TypeScript, and modern ES6+
• Good experience with React and Next.js
• Good experience with backend development using Node.js / NestJS
• Hands-on experience with MongoDB and PostgreSQL
• Experience building scalable applications and contributing to system architecture
• Comfortable working in fast-paced, product-driven environments
• Good communication skills and ability to collaborate with both technical and non-technical stakeholders
• Upper-Intermediate English (B2+)

Nice to Have:

• Experience with MQTT
• Experience with React Native or WebSockets
• Experience working in startup or early-stage environments
• Experience building applications that can be deployed on both OnPrem and Cloud platforms
• Experience with Azure, IoT Hub, Microsoft Entra ID

Responsibilities:

• Develop and deliver key features of a new product from concept to launch
• Contribute to the design and implementation of scalable frontend and backend architecture
• Collaborate closely with product, design, and engineering teams
• Continuously improve performance, reliability, and scalability of the platform.

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.

We are looking for a skilled Tech Lead who can actively contribute to creation of a new solution for one of the biggest world platforms that works with Data and Product Identification. It is a global organization that has been developing standards for effective communication in product and logistics for more than 40 years. The company is an authorized Microsoft partner with offices in over 100 countries, serving more than 2 million businesses worldwide.
The company’s product portfolio includes a wide range of solutions that support identification, standardization, data management, and secure cloud-based information exchange

Skills required:
• 7+ years of software development experience;
• Commercial experience in Node.js (TypeScript, Nest.js);
• Commercial experience in front-end web-development Angular;
• Experience with DBs (SQL/Non-SQL/Document);
• Experience in developing, deploying, and debugging cloud-based applications using Azure;
• To be familiar with other Azure services like Azure Functions, Logic Apps, App Services, Azure AD B2C;
• Familiarity with one of the front-end frameworks;
• Upper-intermediate English is a must.

Responsibilities:
• Participation in system design of the portfolio of applications;
• Leading the technical design and implementation of the solution;
• Developing a brand-new solution through MVP and beyond;
• Collaborate with cross-functional team of architects, developers, business-analysists to implement the vision for the new generation of solution;
• Developing both back-end and front-end sides of a product;
• Work on integration with the internal and external systems as per business needs.

Will be a plus:
• Experience with GraphQL;
• Experience in Azure DevOps, CI/CD pipelines, and infrastructure as code (IaC) using tools such as ARM or Terraform;
• Knowledge of security best practices for cloud-based solutions, secure software development practices.

We offer:
• Flexible working arrangements;
• Paid vacations and sick leaves;
• Partial compensation for any sports activity;
• Medical insurance;
• English courses paid by the company;
• Challenging, and fast-growing product;
• Autonomous team structure with a lot of freedom and ownership;
• Opportunities to speak with clients and the development team only in English and free English classes.

Наша команда шукає людину, яка: 

• Має досвід від 1 року у сфері клієнтської підтримки, супервайзерства або контролю якості
• Вільно володіє українською мовою — усно й письмово
• Уважна до деталей, аналітично мислить
• Вміє конструктивно доносити свою думку
• Має розуміння стандартів якості клієнтського сервісу
• Впевнено володіє Google Docs та Excel (робота з таблицями, фільтрами, базовими формулами)
• Має базове розуміння ключових метрик сервісу — CSAT, NPS: що вони означають та як впливають на якість клієнтського досвіду
• Автономно працює над своєю зоною відповідальності, при цьому також вміє працювати в команді
• Має завершену вищу освіту

Чим ви будете займатися: 

• Перевіряти якість обслуговування: дзвінки, чати, дотримання скриптів та процесів
• Виявляти помилки і перетворювати їх на розвиток: готувати персональний фідбек агенткам і агентам
• Підбивати регулярні підсумки перевірок, робити аналітику та шукати точки для покращення
• Впроваджувати якісні зміни

Ваша робота в команді Мрії:

• Повна зайнятість
• Перші два  місяці — робота в офісі (є укриття), після — гібридний графік 
• Робота над по-справжньому важливим для України проєктом
• Команда Мрії в прямому сенсі цього слова