Jobs at Djinni
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· 3 views · 0 applications · 7h
СRM Manager - iGaming
Full Remote · Countries of Europe or Ukraine · Product · 2 years of experience · English - NoneJoin our growing team as a Senior CRM Manager for retention for a multi-country iGaming product. We’re backed by ambitious industry innovators with a strong multi-regional presence and over 3 years of successful operations. Our portfolio features two...Join our growing team as a Senior CRM Manager for retention for a multi-country iGaming product.
We’re backed by ambitious industry innovators with a strong multi-regional presence and over 3 years of successful operations. Our portfolio features two large-scale brands active across Tier 1 markets.
As part of our expanding team, you’ll play a crucial role in elevating user engagement, increasing retention, and driving lifetime value through segmented communications, localized campaigns, and smart automation. This is a high-impact position where you’ll directly influence CRM performance metrics like deposit activity, average check size, and player retention rates.Your Mission
- Develop and execute an omnichannel CRM strategy product mechanics and communications to enhance onboarding, retention, engagement, and monetization across two iGaming brands.
- Plan, coordinate and hands-on execute multi-channel marketing campaigns using relevant segmentation and personalization, traffic specific instruments and channels.
- Analyze user behavior and in-platform activity to develop data-driven retention strategies and improve CRM campaign effectiveness.
- Build market-specific CRM approaches, tailored to local languages, cultural nuances, and player preferences.
- Manage and configure CRM platforms and marketing automation tools across multiple media, channels, and formats.
- Segment customer databases to deliver personalized communications and offers.
- Collaborate with cross-functional teams—including development, marketing, and analytics—to align CRM initiatives with business goals and product features.
- Train, lead and mentor CRM Managers, Specialists and Juniors, helping them grow and deliver measurable results.
- Stay ahead of CRM trends in the iGaming sector, bringing innovative mechanics and techniques to your campaigns.
Our Requirements
- 3+ years of experience in CRM Manager role, ideally in iGaming or a similarly dynamic industry.
- Deep, hands-on knowledge of Customer Journey Optimization and CRM best practices, with a proven ability to implement and test strategies across multiple channels.
- Demonstrated success in managing and mentoring international teams (2+ members) in a remote, geographically dispersed teams.
- Expertise in multi-channel engagement strategies, including resolving deliverability and localization issues.
- Strong command of A/B testing, campaign optimization, and performance analysis.
- Solid skills in CRM platform management, customer segmentation, and personalization tactics.
- Ability to manage multiple CRM projects concurrently in a fast-paced organization.
- English at an Upper-Intermediate level or higher (written and spoken).
Preferred Qualifications
- Experience working with Customer.io or similar CRM tools.
- Familiarity with predictive analytics and advanced automation platforms.
- Experience in designing loyalty programs and retention mechanics.
- Strong creative thinking and problem-solving abilities.
What We Offer
- Competitive salary and growth opportunities within a forward-thinking team.
- Remote work with flexible scheduling, enabling a healthy work-life balance.
- 20 paid vacation days per year and access to learning and development programs.
- A chance to work on a high-performing product with strong market traction.
- Opportunities to attend top industry events, conferences, and international workshops through our competence centers.
Don’t miss your chance to lead in a fast-growing, innovative environment. Apply today and join our talented, motivated, and ambitious CRM team.
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· 43 views · 9 applications · 16d
Member Support Representative (incoming line)
Full Remote · EU · Product · 1 year of experience · English - C1Who We Are PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s...Who We Are
PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.
Position Summary:
The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate.
Key Responsibilities:
- Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses.
- Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation.
- Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs.
- Educate members on program benefits, app features, and how to get the most out of their loyalty experience.
- Follow internal workflows to escalate complex issues to retailer support or platform teams as needed.
- Maintain accurate and complete documentation of all member interactions in the ticketing system.
- Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation.
Support high-volume periods and marketing campaigns with poise and efficiency.
Requirements:
- Prior experience in a customer-facing role (call center, email, or chat support preferred).
- Proficiency in spoken and written English is required to ensure clear and effective communication with members.
- Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience.
- Comfortable handling difficult conversations and turning negative experiences into positive outcomes.
- High attention to detail and a knack for identifying patterns in support issues.
- Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus.
A team-first attitude with the ability to multitask in a fast-paced, member-focused environment.
Success Traits:
- Confidence & Empathy: Projects assurance while staying patient and solution oriented.
- Adaptability: Thrives in changing environments with varying support topics and priorities.
- Ownership: Takes responsibility for delivering a great experience with minimal supervision.
Clarity: Communicates precisely, keeping the member informed throughout.
Schedule:
- Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs.
- Availability during holidays is required.
Covering business hours between 6am – 6pm ET (we have different shifts).
We offer:
- Long-term employment;
- Competitive compensation with regular performance based salary and career development reviews;
- Flexible working hours;
- Sponsored company educational program, corporate library;
- Funny celebrations, team outings and company events;
- Unique and friendly environment where everyone can explore and learn new technologies.
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· 404 views · 88 applications · 7d
IT Recruiter
Full Remote · Ukraine · 1 year of experience · English - B1We’re looking for a proactive and results-driven IT Recruiter to join our team! What we expect from you: - 1+ year of experience in IT recruitment - Completed HR/Recruitment courses - English level: Upper-Intermediate - Experience in closing both...We’re looking for a proactive and results-driven IT Recruiter to join our team!
What we expect from you:
- 1+ year of experience in IT recruitment
- Completed HR/Recruitment courses
- English level: Upper-Intermediate
- Experience in closing both technical and non-technical positions
- Ability to work independently and meet deadlines
- Strong communication skills and ability to select relevant candidates according to job requirements
What you’ll do:
– Manage the full recruitment cycle: sourcing, screening, interviewing
– Collaborate with hiring managers to clarify job requirements
– Communicate with candidates and maintain a positive candidate experience
– Present qualified candidates in a timely manner skillsWhat We Offer:
- A work culture built on mutual success, trust, and continuous growth;
- Competitive compensation with clearly scheduled salary reviews and raises;
- A high-performing project management team and an inspiring atmosphere of camaraderie;
- The opportunity to lead a talented team of top-tier developers and designers;
- Sports compensation to help you stay active and energized;
- Paid vacation and sick leave — because your well-being matters;
- Comprehensive health insurance coverage;
- A modern, comfortable office in the center of Lviv;
- An amazing team, warm atmosphere, and engaging corporate events.
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· 362 views · 58 applications · 18d
Trainee Software Engineer
Full Remote · Countries of Europe or Ukraine · English - NoneAre you a rising star in Software Engineering? If so, we want you to be a part of our exceptional team! We're on the hunt for a talented Trainee Software Engineer with a passion for coding and a drive to excel. Come join us and help us take our team...Are you a rising star in Software Engineering? 🙂 If so, we want you to be a part of our exceptional team! We're on the hunt for a talented Trainee Software Engineer with a passion for coding and a drive to excel.
Come join us and help us take our team to even greater heights!
Requirements:
— Upper-intermediate level of English
— Strong knowledge of OOP, best practices of software development
— Solid knowledge of Java Core
— Spring framework (Boot, MVC, Data JPA, Data MongoDB, Security)
— Hibernate/JPA
— MySQL
— MongoDB
— Team player with good communication and problem-solving skills, adaptability, and willingness to learn new technologies
Would be a plus:
— Interest in Generative AI or integrating AI into real-world applications
— Personal or academic projects that demonstrate full-stack thinking
— Experience with cloud platforms (AWS/Azure)
— Experience with Node.js, React, Python
— CI/CD experience
What will you do at the beginning?
At BotsCrew, your initial days will be an enriching journey of understanding our company, its traditions, and the vibrant corporate culture we take pride in. You'll be plunged into the fascinating world of AI and chatbots/agents and get to know our BotsCrew platform. By the way, during your probationary period, you will have to build your own AI agent. It’s our ritual of initiation 🤖
You will join one of our cross-functional teams, and together you'll drive our projects towards success. To ensure a smooth transition and continuous growth, you'll work together with a tech lead. This experienced professional will be your go-to person for guidance and support throughout your team integration and career growth in the future.
At BotsCrew, we believe in fostering continuous learning and skill-building. We are committed to your long-term growth and development as we work together towards achieving our collective goals.
🌟 Perks & Benefits:
- 20 working days of paid vacation plus 5 days of paid sickness;
- Flexible work schedule & top-notch work conditions;
- Competitive salary;
- Remote work with an opportunity to visit the office (Lviv);
- PDP creation and guidance from our mentors;
- A youthful, talented, and remarkable company culture
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· 45 views · 0 applications · 24d
Compliance Officer
Office Work · Ukraine (Kyiv) · Product · 3 years of experience · English - B2Welcome to King Group - a place where the best people from the IT and gambling industries meet to do amazing things together. We operate numerous projects in the iGaming sector in the markets of Ukraine, Europe and the USA, invest in venture startups,...Welcome to King Group - a place where the best people from the IT and gambling industries meet to do amazing things together. We operate numerous projects in the iGaming sector in the markets of Ukraine, Europe and the USA, invest in venture startups, promising ideas and people.
One of our companies is a game studio that deals with the full cycle of iGaming product development. From idea to release, we combine creativity, modern technologies and deep analytics to create a unique gaming experience. Our mission is to excite, inspire and shape the future of the industry.
With ambitious plans for growth and expansion into new international markets, we are actively scaling our operations.
We will welcome a dedicated Legal Compliance Officer joining our Legal Team. You will be responsible for providing legal support for our rapidly expanding operations and ensuring their compliance with the
requirements of various regulated markets worldwide
Key Responsibilities:
- Set up and administrate legal entities across multiple jurisdictions in cooperation with local agents and advisors;
- Draft, review, and negotiate all types of commercial contracts, including Software Licensing
Agreements, Non-Disclosure Agreements, Data Processing Agreements, Distribution/Reseller
Agreements, Vendor/Service/Consultancy Agreements, among others; - Dealing with standard corporate actions and respective legal documentation, such as Share Purchase Agreements, Shareholders Agreements, Memorandum of Association, Loan Agreements and others;
- Support processes of applying for new gaming license and ensure compliance with the requirements of existing licenses across various regulated markets;
- Legal paperwork (completing questionnaires, applications, forms, letters, drafting powers of attorney, internal policies and regulations);
- Opening accounts with banks and payment services providers;
- Running all KYC-related and due diligence procedures normally requested by counterparties (banks,
payment services/software/game providers, regulators etc.); - Performing KYC checks and compliance reviews on new and existing clients;
- Dealing with IP/ GDPR/ AML-related matters;
- Provide the required legal support for Sales/Account Management teams in their relations with clients.
Desired skills and requirements:
- 3+ years of practical experience in legal corporate management;
- Previous experience in iGaming is considered as a strong advantage;
- Confident user of Microsoft Office applications;
- Ability to multitask, prioritize and work under pressure;
- Detail-oriented, analytical and problem-solving mindset;
- Responsible and able to work on one’s own initiative;
- Full working proficiency in English.
What we offer:
- Lack of bureaucracy in decision-making processes and the ability to directly influence the product/project.
- Competitive salary aligned with the IT/iGaming market and a comprehensive social package (medical insurance, in-office therapist consultations, gym membership compensation, lunch delivery reimbursement, etc.).
- Comfortable office in Kyiv (walking distance from Zvirynetska/Lybidska metro stations);
- Paid vacation — you will have 17 working days of paid vacation and 3 extra days off - wedding, birth of a child, unforeseen events, etc.;
- Referral bonus — we truly value it when team members refer friends, and we offer a bonus for recommending trustworthy candidates.
Relocation support — changing your city of residence often comes with added expenses, and our relocation bonus helps you navigate this transition stress-free.
Ready to grow with us? Let’s connect — send in your resume!
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· 82 views · 33 applications · 4d
Graphic Designer
Full Remote · Worldwide · Product · 2 years of experience · English - NonePIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products. We provide certification and licensing of our products, providing customers and partners of the...PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products. We provide certification and licensing of our products, providing customers and partners of the holding with high-quality and reliable solutions.
We are looking for a Graphic Designer to join our team!
Requirements:
- Pro in Photoshop and Figma, familiar with Illustrator;
- Has a portfolio that makes parents proud;
- Is a pro in working with marketing media content (banners, brandings, ad illustrations, etc.);
- Constantly looking for new design solutions, when there is nothing to do improves hard skills;
- Reads articles and watches videos about new design trends instead of scrolling social media feed;
- Can talk endlessly about what a complimentary color and a closed composition are;
- Knows how to take initiative and the meaning of responsibility and self-organization;
- Knows how to work in a team (and not just work).
Will be plus:
- Friendship with AI, work experience in Media, Product.
Responsibilities:
- Creating visual content for various Marketing promo campaigns;
- Work with complex tasks to update the visual communication of the Brand;
- Development of new design templates;
- Work with large, complex tasks to create an identity for newsworthy events in the world of sports, casinos, poker and cybersports;
- Working with existing templates.
What are the conditions and bonuses?
☘️An exciting and challenging job in a fast-growing holding, the opportunity to be part of a multicultural team of top professionals in Development Architecture, Management, Operations, Marketing, Legal, Finance and more;
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
📍Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;
🧑🏻💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;
🏖Paid vacations, sick leave, personal events days, days off;
👨🏻⚕️Corporate health insurance program for your well-being;
💵Referral program enjoy cooperation with your colleagues and get the bonus;
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
🎯Rewards program for mentoring and coaching colleagues;
🗣Free internal English courses;
🧘Yoga classes to help you stay active and energized;
✈️In-house Travel Service;
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers, special office days dedicated to holidays;
🎳Company events, team buildings.
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· 57 views · 0 applications · 11d
Sales Executive (Google Cloud+Google Workspace)
Full Remote · Czechia · Product · 2 years of experience · English - B2Cloudfresh is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Solutions Partner, GitLab Select Partner, Hubspot Platinum Partner, Okta Activate Partner, and Microsoft Partner. Since 2017, we’ve been specializing in the...Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Solutions Partner, GitLab Select Partner, Hubspot Platinum Partner, Okta Activate Partner, and Microsoft Partner.
Since 2017, we’ve been specializing in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions. Our products focus on cutting-edge cloud computing, advanced location and mapping, seamless collaboration from anywhere, unparalleled customer service, and innovative DevSecOps.
We are seeking a dynamic Sales Executive to lead our sales efforts for GCP and GWS solutions across the EMEA and CEE regions. The ideal candidate will be a high-performing A-player with experience in SaaS sales, adept at navigating complex sales environments, and driven to exceed targets through strategic sales initiatives.
Requirements:
- Fluency in English and native Czech is essential;
- From 2 years of proven sales experience in SaaS/ IaaS fields, with a documented history of achieving and exceeding sales targets, particularly in enterprise sales;
- Sales experience on GCP and/or GWS specifically;
- Sales or technical certifications related to Cloud Solutions are advantageous;
- Experience in expanding new markets with outbound activities;
- Excellent communication, negotiation, and strategic planning abilities;
- Proficient in managing CRM systems and understanding their strategic importance in sales and customer relationship management.
Responsibilities:
- Develop and execute sales strategies for GCP and GWS solutions, targeting enterprise clients within the Cloud markets across EMEA and CEE;
- Identify and penetrate new enterprise market segments, leveraging GCP and GWS to improve client outcomes;
- Conduct high-level negotiations and presentations with major companies across Europe, focusing on the strategic benefits of adopting GCP and GWS solutions;
- Work closely with marketing and business development teams to align sales strategies with broader company goals;
- Continuously assess the competitive landscape and customer needs, adapting sales strategies to meet market demands and drive revenue growth.
Work conditions:
- Competitive Salary & Transparent Motivation: Receive a competitive base salary with commission on sales and performance-based bonuses, providing clear financial rewards for your success.
- Flexible Work Format: Work remotely with flexible hours, allowing you to balance your professional and personal life efficiently.
- Freedom to Innovate: Utilize multiple channels and approaches for sales, allowing you the freedom to find the best strategies for success.
- Training with Leading Cloud Products: Access in-depth training on cutting-edge cloud solutions, enhancing your expertise and equipping you with the tools to succeed in an ever-evolving industry.
- International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry. Expand your expertise by engaging with international markets across the EMEA and CEE regions.
- Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth, creating opportunities for you to advance in your career.
- When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
- Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes.
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· 37 views · 1 application · 4d
Node.js AI Engineer
Hybrid Remote · Ukraine · 3 years of experience · English - NoneWant to work at the cutting edge of modern technology and artificial intelligence? We have something just for you. We are looking for a Node.js engineer who is not only confident in backend development but also has a genuine interest in AI integrations,...Want to work at the cutting edge of modern technology and artificial intelligence? We have something just for you.
We are looking for a Node.js engineer who is not only confident in backend development but also has a genuine interest in AI integrations, LLM agents, and new automation technologies. This role involves participating in the creation and development of AI assistants, platforms, and interfaces that help businesses be more efficient.
What to expect:
- Regular technical challenges — a new case from a customer every week
- Flexible use of AI tools (OpenAI API, WhatsApp/Telegram API, OCR, N8N, scrapers)
- Hands-on experience with workflow automation platforms, particularly N8N, for creating complex business process automations
- Building end-to-end AI workflows that connect multiple services and APIs
- Opportunity to experiment with emerging AI technologies and automation tools as they become available
Our main requirements are:
- Experience in hands-on programming 3+ years
- Experience doing Node.js (Vanilla/Typescript)
- Experience with NestJS also and/or NextJS and/or Express
- Strong creating with SQL/NoSQL databases efficient design from scratch as well as performing optimizations
- Strong knowledge in Computer Science: data types, data structures, algorithms
- Being proficient working on modern tech stack: Docker, Kubernetes, CI/CD, IaC (e.g. Terraform), Ansible etc.
- Having a wide strong background working with AWS (smth beyond EC2 and S3)
- Understanding and applying software design principles
- Experience designing software systems (distributed, high availability, resilient)
- Comfortable working Agile and Design Thinking (however understanding that pure Agile is a myth)
- Being comfortable in several projects at once (taking apart hands-on aspect)
- Strong communication skills in English (B2 and better)
- Willingness and enthusiasm to learn workflow automation tools (especially N8N) and adapt to rapidly evolving AI technologies
Will be considered as a plus:
- Experience with modern SPA frameworks like React/Vue.js/Angular
- Experience with NestJS
- Experience writing technical documents, tracking technical debt, understanding refactoring etc.
- Experience working with AI libraries and/or 3rd parties like chatGPT, Claude, Gemini or Perplexity
- Previous exposure to workflow automation platforms (N8N, Zapier, Make.com, or similar)
- Experience with RAG implementations, vector databases, or knowledge management systems
- Familiarity with MCP (Model Context Protocol) or similar AI integration standards
- Understanding of prompt engineering and AI agent behavioral design
- Experience building conversational AI interfaces or chatbots
Hiring process:
- HR interview: we’ll talk about your professional background, the specifics of the position we are offering, and address any questions you might have.
- Tech interview: a deeper look into your technical expertise and problem-solving approach, ensuring your skill set aligns with our project’s needs.
- Interview with the C-Level: a conversation focused on the company’s vision, strategic goals, and how your role aligns with them.
- Feedback
- Job offer
What we offer at MindTech:
- Hardware Policy: Get the gear you need, from laptops to PCs.
- Referral Bonus: Invite talent and earn a generous reward.
- Professional Growth: We cover courses and books to fuel your expertise.
- Tasty Perks: Free lunches, snacks, tea, and coffee to stay energized.
- Birthday & Celebrations: Gifts on your day, plus parties and team-building.
- Life Events Support: Wedding bonuses, childcare support, and more.
- Volunteering Days: Extra days off to help your community.
- Work-Life Balance: 18 paid vacation days, 10 paid sick days, and national holidays off.
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· 72 views · 6 applications · 25d
CEO (Online Casino, LATAM / Argentina)
Full Remote · Worldwide · Product · 3 years of experience · English - C1We are an international iGaming holding, actively growing and now launching a new online casino project on the LATAM market. As part of a startup within the holding, we are creating a TOP team and inviting an ambitious and experienced CEO...We are an international iGaming holding, actively growing and now launching a new online casino project on the LATAM market.
As part of a startup within the holding, we are creating a TOP team and inviting an ambitious and experienced CEO who will lead the project in the LATAM region (with a focus on Argentina).
This is a key role, which involves responsibility for strategic business development, team building and achieving financial results.
Main tasks:
- Defining the project development strategy in the LATAM region
- Business process management: marketing, operations, product, finance
- Formation and development of the project team, coordination of the work of the C-level and departments
- Interaction with investors and shareholders of the holding
- P&L control, budget and financial efficiency planning
- Making key decisions on product and market development
- Representing the company at conferences, forums and industry events
What we expect:
- Experience in a management role (CEO, Managing Director, General Manager, COO, CMO) in iGaming/Gambling/Betting from 3-5 years
- Deep understanding of the LATAM market, preferably Argentina
- Experience with P&L, budgets, strategic planning
- Excellent management and leadership skills
- Fluent English, Spanish is desirable
- Results orientation, ability to work in a startup environment
What we offer:
- Participation in the launch of a new international casino project from scratch
- Opportunity to influence strategy and growth product
- Competitive compensation level (fixed + bonus system)
- Work in a multicultural team of professionals
- Prospects for career and professional growth within a large holding
- Remote work format
- Care for health and rest: paid vacation and sick leave
- Quick decision-making and freedom from micromanagement
We strive to be the best among competitors and successfully achieve our goals!
Join the best and shape the future of the iGaming industry with us! 🚀
About the company:
Our LATAM iGaming startup is more than a business, it is a place where ideas, talents and opportunities meet. 🤝
As part of an international holding, we bring global expertise in the gaming industry to the Latin American market, while remaining close to the culture and needs of players.You can grow with us, influence the outcome and shape the gaming experience of the future.💯
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· 848 views · 150 applications · 3d
Customer Support Agent
Full Remote · Countries of Europe or Ukraine · Product · 1 year of experience · English - B2We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be...We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
HOW YOU WILL MAKE AN IMPACT
- Provide professional and timely support to users via live chat and email
- Handle player inquiries, complaints, and requests with empathy and accuracy
- Escalate complex or sensitive cases to the relevant departments
- Ensure compliance with internal quality standards and communication guidelines
- Maintain up-to-date knowledge of games, promotions, and internal procedures
- Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
WHAT WILL HELP YOU SUCCEED IN THE ROLE
- Previous experience in Customer Support and IGaming is a must
- Excellent written communication skills in English (B2+)
- Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
- Strong multitasking skills and attention to details
- Ability to work both independently and as part of a team
- Passion for providing high-quality customer service in a fast-paced environment
HOW WE WILL KEEP YOU SMILING
- We provide paid vacation days and paid sick leave benefits.
- A competitive compensation that values the skills and experience you bring.
- Employee referral bonus and gifts for your special days.
- Financial support in 50% for learning expenses to help you in your professional growth!
- With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.
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· 62 views · 13 applications · 9d
Head of Affiliate (IGaming, LATAM / Argentina)
Full Remote · Worldwide · Product · 3 years of experience · English - C1We are an international iGaming holding, actively growing and now launching a new online casino project on the LATAM market, with an emphasis on Argentina. As part of a startup within the holding, we are creating a TOP team and inviting an...We are an international iGaming holding, actively growing and now launching a new online casino project on the LATAM market, with an emphasis on Argentina.
As part of a startup within the holding, we are creating a TOP team and inviting an ambitious and experienced Head of Affiliate, who will be able to create and scale an affiliate program capable of bringing the project to the top.Main tasks:
- Development and launch of an affiliate strategy for the Latam market (with a focus on Argentina)
- Formation and development of a network of partners (affiliates, media buyers, agencies)
- Building a transparent system of KPIs and analytics of affiliate channel efficiency
- Budget management, cost and ROI optimization
- Negotiations, concluding contracts and supporting key partners
- Creating a strong team (selection, motivation and development of affiliate managers)
- Monitoring the market and competitive environment, implementing best practices
What we expect:
- Experience in iGaming / Gambling / Betting as Head of Affiliate or Senior Affiliate Manager (from 3 years)
- Deep understanding of affiliate marketing and CPA/CPL/RevShare models
- Confident knowledge and understanding of traffic analytics: working with Google Analytics, AppsFlyer, Adjust or similar systems
- Experience in analyzing and optimizing traffic sources (SEO, PPC, media buying, social networks, content marketing, push, pop, etc.)
- Ability to assess traffic quality, identify fraud and implement anti-fraud tools
- Ability to build partnerships and negotiate at a high level
- Analytical mindset, ability to work with data and make decisions based on metrics
- Fluent English (required), knowledge of Spanish is an advantage
What we offer:
- Participation in the launch of a new international casino project from scratch
- Opportunity to influence the strategy and growth of the product
- Competitive level of compensation (fixed + bonus system)
- Work in a multicultural team of professionals
- Prospects for career and professional growth within a large holding
- Remote work format
- Health and leisure care: paid vacation and sick leave
- Quick decision-making and freedom from micromanagement
We strive to be the best among competitors and successfully achieve our goals!
Join the best and shape the future of the iGaming industry with us! 🚀About the company:
Our LATAM iGaming startup is more than a business, it is a place where ideas, talents and opportunities meet. 🤝
As part of an international holding, we bring global expertise in the gaming industry to the Latin American market, while remaining close to the culture and needs of players.You can grow with us, influence the outcome and shape the gaming experience of the future.💯
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· 37 views · 2 applications · 17d
Sales Manager
Full Remote · Ukraine · 1 year of experience · English - B2Are you looking for a job where you control your own success and earn a percentage from every deal you close? We are not just looking for a Sales Manager—we are looking for a key player who will help scale our business on Upwork. If you are ready to take...Are you looking for a job where you control your own success and earn a percentage from every deal you close?
We are not just looking for a Sales Manager—we are looking for a key player who will help scale our business on Upwork. If you are ready to take full ownership of the sales cycle and have a direct impact on the company’s growth, this position is for you.
What We Do
Our company helps businesses worldwide implement the Salesforce CRM system. We value flexibility, speed, and result-orientation. We believe that the best outcomes are achieved when you have complete freedom to act.
Your Responsibilities & Opportunities
- Generate Leads, Don't Just Find Them: Identify promising projects on Upwork, analyze client needs, and craft irresistible proposals.
- Manage Deals from A to Z: Take full ownership of the sales cycle: from the first contact and presentations to the successful closing of the deal.
- Stay Aligned with the Team: Closely cooperate with our CEO and technical specialists for accurate project estimation and the preparation of the best solutions.
- Build Long-Term Relationships: Maintain communication with clients, find new opportunities for upsales, and build partnerships for years to come.
We Are Looking for a Candidate Who:
- Has proven experience in successful sales on Upwork. This is our main requirement. We need a specialist who knows how to turn a proposal into revenue.
- Has a minimum of 1 year of experience in B2B sales, preferably in IT (consulting, outsourcing, SaaS).
- Is Advanced/Fluent in English to communicate confidently with clients from the USA and Europe.
- Is Self-Organized and Proactive. You will be given complete freedom, so the ability to manage your time is critical.
What You Get by Joining Us
- Total Freedom and Flexibility: Work remotely from anywhere in the world and on a schedule that suits you. We evaluate your results, not hours worked.
- Direct Business Impact: Your work will have a significant impact on our company’s growth, and you will be a part of our success.
- Excellent Compensation: We offer a competitive fixed rate and a transparent percentage of closed deals. The more revenue you generate for the company, the more you earn yourself. Salary consists of a fixed rate and a percentage (commission) from each personal sale.
Ready to get started? Send us your CV and tell us about your experience on Upwork!
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· 150 views · 61 applications · 1d
Product Designer to $3000
Full Remote · Countries of Europe or Ukraine · 3 years of experience · English - NoneRequirements: 4+ years of experience in UI/UX design (on commercial projects such as CRM, EdTech, SaaS); Strong experience working with Figma; Understanding of the design process for developing a platform from scratch; English (B2 and above, with a focus...Requirements:
- 4+ years of experience in UI/UX design (on commercial projects such as CRM, EdTech, SaaS);
- Strong experience working with Figma;
- Understanding of the design process for developing a platform from scratch;
- English (B2 and above, with a focus on conversational skills);
- Understanding of the Scrum process and Agile approach;
- Adherence to Lean design principles, focusing on rapid product delivery and continuous improvement;
- Proficiency in maintaining and using Design Libraries/Systems in Figma;
- Self-motivated, organized, and able to thrive in a dynamic environment;
- Understanding of ethical considerations and best practices in designing AI-powered interfaces;
- Understanding of the principles of web development and application development.
Responsibilities:
- Conducting the Discovery & Define phase: Understanding the context, preparing relevant clarifying questions, identifying Pain Points and Problem Statements, and working with the scope and User Stories; Ability to develop User Personas and Customer Journey Maps (CJM);
- Working on the Ideate & Design/Prototype phase: Developing Brainstorming sessions, Moodboards, User Flows/Flowcharts, Wireframes, Sitemaps, Prototypes, Usability Testing, UI Design, and Responsive Design;
- Manage individual workstreams to meet deadlines and ensure quality;
- Maintain and expand a Design Library/Design System in Figma with precision;
- Communicate effectively with clients and team members to ensure project clarity;
- Continuously iterating and improving designs based on user feedback and data.
We offer:
- Regular result-based salary reviews;
- Comfortable working hours (10-19 Kyiv time zone);
- Bonus system;
- Established product-focused environment;
- Range of tasks, from quick and simple to challenging investigation to run;
- Cheerful & dynamic environment;
- Friendly and open-minded team;
- Virtual workspace with perspective to move into one of the offices;
- Mentorship;
- Attractive social package (unlimited and paid sick days, fully paid vacation, birthday day off, etc;)
- Sport and English classes discounts.
Hiring steps:
- First interview with the Recruiter;
- Technical interview with the Squad Lead;
- Job Offer.
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· 16 views · 0 applications · 18d
Audio Signal Processing Engineer
Hybrid Remote · Countries of Europe or Ukraine · 5 years of experience · English - NoneJob Summary We're looking for a skilled Audio Signal Processing Engineer to join the team at SQUAD. You will be responsible for a critical project focused on a core functionality within our customers’ products. This includes replacing a key audio...Job Summary
We're looking for a skilled Audio Signal Processing Engineer to join the team at SQUAD. You will be responsible for a critical project focused on a core functionality within our customers’ products. This includes replacing a key audio processing component with a new, more suitable alternative. Your role will involve managing the entire process, from initial research and analysis to final implementation and testing, with a focus on delivering a high-quality, seamless transition. Your work will involve integrating digital signal processing algorithms within complex, multi-threaded architectures.
Responsibilities and Duties– Analyze and characterize the behavior and performance of an existing audio component to create a baseline for comparison
– Research alternative open-source and commercially licensed libraries and propose an optimal solution to the team
– Develop a custom implementation from scratch if no suitable alternative is found
– Integrate DSP algorithms and control structures into our audio frameworks and multi-core architectures
– Conduct extensive regression and integration tests to ensure zero regressions in audio quality or functionality
– Own the quality of your code, with a commitment to a test-driven approach
– Cooperate with other engineering teams to select optimal hardware and software solutions, ensuring total system performance
– Present your findings and proposals in a formal document, demonstrating strong technical writing skills.Qualifications and Skills
– Bachelor's or Master's degree in Electrical Engineering, Computer Science, or a related technical field
– 5+ years of hands-on experience developing robust embedded software
– Proven expertise in C/C++ for developing high-performance, real-time systems
– Deep expertise in Digital Signal Processing (DSP) with a strong background in audio
– Extensive experience with acoustic and speech processing algorithms, including noise control, filtering, and echo cancellation
– A solid understanding of DSP frameworks and how to integrate algorithms into control software
– Experience in tuning and calibrating complex systems of algorithms
– A solid understanding of wireless communication protocols (e.g., Bluetooth, Wi-Fi)
– At least an Upper-Intermediate level in both written and spoken English (B2).Nice to have
– Experience with multi-core System-on-Chip (SoC) processors
– Familiarity with common digital communication protocols, such as I2C, I2S, SPI, UART, and USB
– A deep understanding of acoustic principles and audio systems design
– Practical experience with Linux audio frameworks, including PulseAudio and audio plugin APIs.We offer multiple benefits that include
— The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member.
— Competitive compensation and perks. Annual performance review.
— Gig-contract.
— 21 paid vacation days per year, paid public holidays according to Ukrainian legislation.
— Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves.
— Medical insurance is provided from day one. Sick leaves and medical leaves are available.
— Remote working mode is available within Ukraine only.
— Free meals, fruits, and snacks when working in the office.
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· 55 views · 9 applications · 8d
Full Stack Developer (Python, AWS, Angular or React)
Full Remote · Ukraine · 4 years of experience · English - NoneProject Description: Applying to the position, you may join one of the most respected and fastest growing institutional investors in the world. Our client is a professional investment management organization that globally invests the funds to ensure...Project Description:
Applying to the position, you may join one of the most respected and fastest growing institutional investors in the world. Our client is a professional investment management organization that globally invests the funds to ensure long-term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments, and currently has offices in Toronto, London, Hong Kong, New York, São Paulo, Luxembourg and Mumbai.
Client attracts and selects high-caliber individuals from top-tier institutions around the globe. Join our team and look forward to:
• Diverse and inspiring colleagues and approachable leaders
• Stimulating work in a fast-paced, intellectually challenging environment
• Accelerated exposure and responsibility
• Global career development opportunities
• Being motivated every day by important social purpose and unshakable principles
• A deeply rooted culture of Integrity, Partnership and High Performance
If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity.Responsibilities:
• Manage timelines/deliverables within the team towards the successful delivery of projects.
• Design software solutions by interacting with portfolio managers, traders, operations staff and peers to understand requirements.
• Develop solutions that are in line with client's technology biases, deliver efficiency and scalability, and enable new trading activities.
• Provide knowledge transfer to team members and support staff through application demos, walkthroughs, and documentation.Mandatory Skills Description:
• Experience in Python in an enterprise environment, covering the whole development life cycle
• Experience with web development using either Angular, React or Dash Plotly.
• Agile/scrum/Jira/confluence/Git
• Experience with Cloud technologies, preferably AWS
• Proficiency in CI/CD pipelines
• Unit and integration testingNice-to-Have Skills Description:
• Capital market experience
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• Experience with BI tools, preferably QuickSight.
• Experience with terraform for Infrastructure as code and cloud provisioning.
• Experience with Jupyter notebooks for data analysis and reporting.