Jobs at Djinni

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a Media Buyer In-App (Junior/Middle/Senior)

Key Responsibilities:

• Audit & Redesign: Conduct an independent audit and overhaul "under the hood" 15–20 existing bonus programs, evaluating their real impact on P&L and business margins.
• Incentive Design: Hands-on design and end-to-end implementation of flexible performance-based (KPI/OKR) bonus structures with monthly payout cycles.
• Financial Modeling & Excel: Build dynamic calculation models, connect data from multiple sources, and identify calculation/financial risks.
• Business Partnership: Defend new incentive models in front of Department Heads and C-Level executives, serving as an expert advisor on payout budget efficiency.
• Performance & Compensation Frameworks: Balance fixed vs. variable pay splits in collaboration with our Grading/Salary Framework Specialist.

Requirements:

• 2+ years of experience as a C&B Specialist, People Ops Manager, Financial Analyst, FP&A, or Commercial Controller within IT, iGaming, E-commerce, Telecom, or Affiliate industries.
• Advanced Excel / Google Sheets skills (Hard Level): Complex formulas, arrays, financial modeling, and handling large datasets.
• Business Acumen: Understanding of Unit Economics, P&L, and the direct link between bonus payouts and company profitability.

• Communication & Autonomy: Ability to clearly defend your point of view to top management, showing flexibility to solve business challenges.

   

Nice to Have:

• Understanding of media buying metrics (ROI, ROAS, media buyer profitability) or high-volume operational teams (e.g., Contact Centers).
• Hands-on experience building salary structures, grading, or FOT (Payroll) budgeting from scratch.

Our benefits to you:

☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

Requirements:
- 1+ year of experience in Payments, Gaming, Fintech, or related industries
- Basic understanding of payment systems, payment providers, and transaction flows
- Familiarity with AML, KYC, and fraud prevention principles
- Experience processing withdrawals and handling payment operations
- Strong attention to detail and ability to follow procedures consistently
- Analytical mindset with the ability to identify irregularities and suspicious behavior
- Good communication and teamwork skills
- Ability to work under pressure in a high-volume environment
- Experience working in shift-based or 24/7 operations is a plus
- English level: Upper-Intermediate or higher.

Responsibilities:
- Process customer withdrawals accurately and within SLA timelines
- Monitor payment queues and ensure timely transaction handling
- Verify transactions according to internal procedures and compliance requirements
- Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
- Work closely with Risk, Anti-Fraud, Support, and Payments teams
- Handle high-volume transaction workflows efficiently
- Maintain high standards of accuracy and operational quality
- Report recurring issues and suggest process improvements
- Follow AML, KYC, and fraud prevention procedures
- Adapt quickly to changing priorities and operational demands.

We offer:
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

Central Financial Business Partners team is looking for a new member with excellent communication and analytical skills as well as profound knowledge of MS Office for taking active part in various central projects and initiatives.

• Responsibilities:

  1) active participation in global Financial Forecast automation project: collection of requirements, communication with different stakeholders, development teams etc.
  2) taking part in other central projects related to Financial Business Partners Organization and the whole company
  3) Communication with different streams (Internal development team, Project Management Officers, Billing and Invoicing specialists, Contracting, Delivery, Revenue Control etc.)
  4) Internal guidelines preparation
  5) Conducting and organizing trainings for Financial Business Partners and other streams
  6) Financial Analytics preparation for different requests

• Mandatory Skills Description:

  1) 3+ years of experience in Finance, Controlling preferably in IT outsourcing company
  2) knowledge and practical experience in Management Accounting (Financial Budgeting, Forecasting)
  3) knowledge of Financial Accounting
  4) participation in the internal automation and improvements projects
  5) Excellent presentation, communication (oral & written), and relationship building skills
  6) Ability to learn quickly and work efficiently without supervision
  7) Advanced MS Office user (especially Excel, PowerPoint, Visio)
  8) English - Upper Intermediate

• Nice-to-Have Skills Description:

  1) Financial Certification: completed or in progress (ACCA, CFA, CIMA etc.)
  2) working experience with Tableau, Jira, Confluence, VBA
  3) leadership, goal oriented, analytical mindset, excellent time management

We’re looking for an SEO Specialist to join us on a part-time basis for a long-term collaboration. 
 

Responsibilities:

• Full ownership of SEO for two e-commerce projects (DACH + EU markets)
• Technical SEO: crawlability, indexation, site architecture, Core Web Vitals, structured data
• Keyword research and search demand mapping for German and other EU markets
• On-page optimization of category, product, and collection pages at scale
• SEO content production — briefs, AI-assisted content generation with human editing and quality control
• GEO / AI search optimization (AI Overviews, ChatGPT, Perplexity): citability, entity and brand signals
• Internal linking strategy and cannibalization control across large catalogs
• Link building coordination and referring domain quality control
• Monthly reporting with insights, priorities, and next steps
• Collaboration with developers, content, and design teams; writing clear dev tickets.
  Requirements:
• 3–4+ years in SEO, with hands-on e-commerce experience (required)
• Shopify experience — strongly preferred
• Experience with international / multilingual SEO (hreflang, market-specific SERPs); German market experience is a big plus
• Confident with Ahrefs or Semrush, GSC, GA4, Screaming Frog
• Practical experience using AI tools for content production at scale, without sacrificing quality
• Understanding of how AI search surfaces content and how to optimize for it
• Data-driven mindset, clear communication, test-and-learn approach
• English B2+ for client communication
• Ability to run two projects in parallel and self-manage priorities in a part-time setup.
  
  Interview stages:
  1. AI — Screening
  2. Interview with a recruiter
  3. Final Interview C-Level
  4. Reference check
  5. Offer.

📍 Remote | iGaming Brand | WW

We are an iGaming company with over 4 years of experience and a team of 1500+ specialists. Our portfolio includes 30+ successful projects operating across Tier 1–3 markets.
As we continue scaling and launching new products, we are looking for a strong, strategically-minded Head of Partner Network who will take full ownership of the affiliate direction for the group's key brands.

ABOUT THE ROLE

We are looking for a proactive and results-driven Recruiter to join the team. In this role, you will manage the full recruitment cycle, primarily focusing on marketing and commercial positions within the iGaming industry.

You will partner closely with international clients to understand their hiring needs, develop effective sourcing strategies, and connect them with high-performing candidates.

This position is ideal for someone who understands the fast-paced nature of iGaming recruitment, knows how to engage passive talent, and is comfortable taking ownership of vacancies from the initial briefing through to offer acceptance.

WHAT YOU WILL DO

• In this role, you will be responsible for the full recruitment cycle for iGaming-related positions:
• Full-cycle recruitment: from intake briefing with hiring managers to candidate onboarding
• Hiring across iGaming functions: marketing, buying, seo, and Head-level
• Independent active sourcing (LinkedIn, databases, professional communities)
• Conducting screening interviews and assessing candidate fit for the iGaming market
• Managing offers, salary expectations, motivation, and cooperation terms
• Guiding candidates through all stages of the hiring process
• Managing candidates and vacancies in the ATS, tracking statuses and timelines
• Ongoing communication with hiring managers and C-level stakeholders
• Analyzing the hiring funnel and contributing to recruitment process optimization

WHAT WE ARE LOOKING FOR

• 2+ years of recruitment experience, with mandatory experience in iGaming / gambling
• Strong understanding of the market: roles, salary ranges, competitors, and hiring speed
• Experience hiring both technical and non-technical roles
• Ability to manage multiple vacancies simultaneously and prioritize effectively
• Strong communication skills with both candidates and business stakeholders
• English level: Upper-Intermediate or higher
• Experience working with ATS and recruitment analytics is a plus

WHY JOIN US

• Work in a fast-growing international iGaming holding
• Competitive salary + KPI-based bonus, with a direct impact on your total compensation
• Opportunity to attend industry-specific iGaming conferences and events
• 18 working days of paid vacation
• 10 working days of paid sick leave
• 1 additional paid day off for your birthday
• Days off on public holidays
• Direct communication with hiring managers and top management
• Minimal micromanagement and a high level of autonomy
• Fully remote work format

We are building an international Payroll product that helps companies manage payroll operations and employee salary payments across multiple jurisdictions while ensuring compliance with local regulations. As the business continues to scale across global markets, we are looking for a Head of Growth to take ownership of the commercial strategy and overall revenue growth of the direction. In this role, you will be responsible for acquiring new clients, developing strategic partnerships, expanding revenue within the existing customer base, owning the business unit P&L, and building a high-performing commercial team. This is a leadership position with a high level of autonomy, direct impact on business strategy, and responsibility for the overall commercial success of the project.

Responsibilities

• Develop and execute the customer acquisition strategy for international markets.
• Own the full sales cycle from lead generation to contract signing.
• Build and scale strategic partnership channels.
• Drive upsell and cross-sell initiatives within the existing customer base.
• Own and manage the business unit P&L, revenue growth, and key commercial metrics.
• Build, mentor, and scale the commercial team as the project grows.

• Manage CRM processes, sales pipeline, forecasting, and reporting.

   

Requirements

• 5+ years of experience in B2B Sales, Business Development, Growth, or Revenue-focused roles.
• Proven track record in SaaS, FinTech, Payroll, HCM, or similar B2B industries.
• Experience closing deals across international markets.
• Strong understanding of P&L management and revenue ownership.
• Experience building and managing partnership programs.
• Upper-Intermediate (B2+) English or higher.
• Excellent negotiation, communication, and stakeholder management skills.

• Strong analytical mindset with a data-driven approach to decision-making.

   

Nice to Have

• Experience with global payroll platforms such as Deel, Remote, Rippling, or Papaya Global.
• Understanding of EOR/PEO business models.
• Experience launching and scaling operations in new markets.
• Previous experience leading and growing commercial teams.

We are looking for a BizDev (Providers Manager) to drive the development and scaling of our payment provider network. This is a key role with a direct impact on the stability of our payment infrastructure, the launch of new payment directions, and the company's ability to scale products quickly.

You will be responsible for identifying new payment partners, leading negotiations, coordinating integration and compliance processes, analyzing partnership performance, and ensuring the seamless operation of our payment solutions.

Requirements

• 2+ years of experience in Payments, FinTech, PSP, Processing, or related industries.
• Solid understanding of payment infrastructure, payment flows, pricing models, and transaction economics.
• Hands-on experience working with payment providers.
• Basic understanding of API integrations.
• Experience in risk assessment and regulatory compliance.
• Experience managing contracts, compliance procedures, and partner onboarding processes.

• English proficiency at Upper-Intermediate (B2) level or higher.

   

Nice to Have

• Experience with international payment solutions.
• Understanding of card processing, BIN structures, and international payment schemes.

• Experience launching new payment directions or expanding into new GEOs.

   

Personal Qualities

• Strong analytical and systems thinking.
• High level of responsibility and attention to detail.
• Excellent organizational and time management skills.
• Strong communication and negotiation abilities.
• Ability to manage multiple priorities simultaneously.

• Confidence in making decisions in uncertain or fast-changing environments.

   

Key Responsibilities

• Identify, evaluate, and onboard new payment providers.
• Negotiate commercial terms, pricing, and partnership models.
• Build and maintain an up-to-date database of payment partners.
• Monitor the market, competitors, and emerging payment solutions.
• Assess the efficiency, risks, and business value of new integrations.
• Prioritize provider integrations based on business needs.
• Coordinate compliance, onboarding, and integration processes for new partners.
• Work closely with the legal team on contracts and partnership terms.
• Manage day-to-day communication with payment providers regarding operational and technical matters.
• Ensure payment tariffs, documentation, and partnership terms remain accurate and up to date.
• Analyze financial, operational, technical, and regulatory risks.
• Initiate backup solutions and provider replacements when necessary.
• Develop and maintain the payment infrastructure roadmap and integration plan.

• Prepare regular reports and analytics on provider performance and overall payment efficiency.

   

What Success Looks Like

• A well-structured and continuously updated payment provider ecosystem with clear statuses, partnership terms, and integration priorities.
• A stable payment infrastructure that enables rapid expansion into new GEOs and supports new product launches.
• Reduced operational risks, delays, and payment disruptions through effective provider management.
• Optimized integration costs and improved efficiency of payment operations.
• A reliable network of payment partners that supports sustainable business growth and scalability.

We are looking for a Head of Business Development to own revenue growth for our Card and Wallet product lines. You will drive B2B sales to banks, EMIs, PSPs, and card providers, build long-term client relationships, and deliver the planned targets for the Wallet and Card directions — including on international markets.

Responsibilities

• Own and deliver the business development plan for the Card & Wallet product lines, including sales and marketing plans, revenue and profit targets;
• Attract B2B and B2C clients for servicing and manage engagement with them across projects and products;
• Participate in interactions with card providers during audits;
• Meet planned KPIs for the Wallet and Card directions; set monthly and quarterly goals and monitor day-to-day progress;
• Build and manage long-term relationships with key clients, ensuring satisfaction with delivered products and services;
• Own tariff policy and flexible pricing; analyze the effectiveness of referral programs;
• Develop new business opportunities by researching new markets and segments;
• Drive cross-sell across the product line;
• Work closely with clients to understand their business needs and translate them into product and commercial proposals;
• Coordinate collaboration across Sales, Marketing, Partnership and Tender functions to meet sales plans;
• Plan participation in exhibitions and industry conferences; manage lead generation;
• Create quarterly and annual sales forecasts and track the pipeline; report to management in weekly snapshots, prepare the Board Pack and monthly reporting;
• Own the incentive scheme for the Business Development team;
• Own goal-setting for the department and manage task prioritization;

• Develop SLAs, processes and policies for the support function.

   

Requirements

• Work experience as Head of Business Development, Sales Director or a similar senior commercial role;
• 5+ years of experience in IT sales, with solid B2B and B2C service experience;
• Hands-on experience in FinTech — ideally card processing, e-wallets or payments infrastructure;
• Proven track record of selling to banks, financial institutions and card providers;
• Successful experience implementing complex commercial strategies, including on international markets;
• Ability to close deals and build win-win systems between all participants;

• Proven ability to take responsibility and initiative, work independently and get things done;

   

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a Media Buyer Facebook (Middle/Senior)

Requirements

• 2+ years of successful experience with Facebook in the Gambling
• Ability to effectively manage large advertising Budgets
• Availability of successful cases in the betting niche in the CIS/Latam markets
• Deep understanding of basic metrics of the Conversion Rate and Unity Economy (ROI, NGR, GGR, LTV, CTR, CPC, CPM, CPA, CPL, etc.)
• Experience in working with Antidetect Browser and Tracking Systems
• A high-level understanding of how the major advertising Facebook and Instagram platforms (placements, auto-rules, launch methods)
• Ability to moderate creatives and links on the previously mentioned platforms
• Ability to work independently with cloaking and filtration systems (Adspect, Palladium, Im Klo, HideClick, Keitaro, Android/IOS apps, PWA apps, etc.)
• Ability to collect test results (advertising), draw conclusions and suggestions for further actions
• Ability to analyze and optimize your advertising campaigns to achieve specified KPIs
• Experience in А/B testing
• Experience with a lot of traffic, ability to work with a large array of information
• English B1 and above

Responsibilities

• Creating, setting up and optimization advertising campaigns on Facebook and Instagram platforms to attract new players to the Product
• Conducting regular comprehensive analysis of own advertising campaigns and making decisions on how to improve the results
• Regularly building Marketing Hypotheses and conducting A/B tests to generate new profitable approaches to traffic generation
• Setting the Terms of Reference for the necessary promotional materials
• Competent budget management
• Together with the team, the formation of media strategies, calculation of the KPI funnel
• Monitoring the implementation of own traffic KPIs and finding ways to continuously improve them
• Regular reporting on performance and profit
• Market and Competitor Analysis
• Planning and calculation of Traffic Streams

Our benefits to you:

☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location

Looking for a professional, customer-focused Customer Service Representative to handle incoming calls, qualify leads, schedule appointments, and provide exceptional customer service. This position is often the first point of contact for our clients and plays a critical role in converting inquiries into scheduled estimates and projects.

The ideal candidate is friendly, organized, detail-oriented, and comfortable handling a high volume of calls while maintaining excellent customer service standards.

Key Responsibilities

Incoming Calls & Lead Intake

Appointment Scheduling

Customer Communication

Lead Management

Administrative Duties

Preferred Qualifications

• 2+ years of customer service experience.
• Call center experience preferred.
• Construction,  home improvement industry experience preferred.

Seeking a results-driven Sales Manager to lead our sales department, develop new business opportunities, manage client relationships, and ensure consistent revenue growth. The ideal candidate is highly organized, customer-focused, and experienced in construction or related service industries.

The Sales Manager will oversee the entire sales process from lead generation and qualification through estimating, proposal follow-up, contract execution, and project handoff to operations.

Key Responsibilities

Sales Leadership

• Manage and oversee all incoming sales leads.
• Develop and implement sales strategies to achieve company revenue goals.
• Monitor sales performance and track KPIs.
• Conduct weekly sales meetings.
• Train and mentor sales representatives.
• Establish sales procedures and best practices.
• Ensure prompt response to all customer inquiries.

Lead Management

• Review and assign incoming leads.
• Monitor lead conversion rates.
• Ensure all leads are entered into CRM.
• Track lead sources and ROI.
• Develop relationships with property managers, building owners, architects, contractors, and facility managers.

Client Relations

• Build long-term relationships with clients.
• Conduct client meetings and site visits.
• Identify opportunities for additional services.
• Resolve customer concerns professionally.
• Maintain high customer satisfaction ratings.

Estimating & Proposal Management

• Review project requirements and specifications.
• Assist with complex estimates and proposals.
• Ensure estimates are accurate and submitted promptly.
• Follow up on all outstanding proposals.
• Negotiate pricing and contracts when appropriate.

Business Development

• Identify new market opportunities.
• Develop partnerships with property management companies.
• Build relationships with architects, general contractors, and developers.
• Attend networking events and industry meetings.
• Generate referral and repeat business opportunities.

CRM & Reporting

• Maintain accurate CRM records.
• Track sales activities and pipeline status.
• Prepare weekly and monthly sales reports.
• Monitor sales forecasts.

• Report key metrics to ownership.

   

Skills & Competencies

• Leadership
• Customer Service
• Negotiation
• Business Development
• Sales Forecasting
• Relationship Management
• Problem Solving
• Time Management
• CRM Management
• Team Building

Responsibilities

• Research potential clients using LinkedIn, Google, company websites, property records, and industry directories.
• Identify decision-makers such as property managers, building owners, facility managers, construction companies, general contractors, architects, and retail business owners.
• Conduct outbound cold calls to introduce company services.
• Send follow-up emails and LinkedIn messages.
• Build and maintain a database of prospective clients.
• Schedule appointments and site visits for the sales team.
• Track all activities in CRM software.
• Follow up with prospects on a regular basis.
• Research upcoming construction and renovation projects.
• Generate qualified leads for commercial and residential glass projects.
• Maintain accurate records of conversations and opportunities.

Ideal Candidate

• Excellent spoken and written English.
• Strong communication and interpersonal skills.
• Comfortable making high-volume outbound calls.
• Experience with LinkedIn Sales Navigator, Google Search, and CRM systems.
• Self-motivated and goal-oriented.
• Strong internet research skills.
• Ability to work independently.
• Previous sales, telemarketing, appointment-setting, or business development experience is preferred.

Key Performance Indicators (KPIs)

• Number of outbound calls completed daily.
• Number of decision-makers reached.
• Number of appointments scheduled.
• Number of qualified leads generated.
• Revenue generated from scheduled appointments.
• CRM data accuracy and follow-up completion rate.

What We Offer

• Remote work opportunity.
• Long-term growth potential.
• Performance-based bonuses.
• Training on glass and window industry products and services.
• Opportunity to advance into a full Sales Representative role.

Preferred Experience

• B2B Sales
• Lead Generation
• Cold Calling
• Appointment Setting
• LinkedIn Prospecting
• Construction Industry Sales
• Property Management Sales
• Facility Management Sales
• CRM Software

If you enjoy finding opportunities, speaking with decision-makers, and helping grow a successful company, we'd love to hear from yo

About Us

NYC Glass & Window Repair Inc specializing in residential and commercial glass repair, window repair, door repair, mirrors, shower glass, storefronts, and emergency glass replacement. We are looking for a professional Customer Service Representative to become the first point of contact for our customers.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Gather customer information, including contact details, service address, and description of the issue.
• Schedule service appointments using our CRM system.
• Respond to customer inquiries via phone, email, and text messages.
• Request photos or videos when necessary to assist with estimating.
• Create and update customer records accurately.
• Follow up with customers regarding appointments and estimates.
• Coordinate with dispatchers, technicians, and the sales team.
• Maintain a positive customer experience throughout every interaction.
• Escalate urgent or emergency requests when appropriate.

Requirements

• Excellent spoken and written English.
• Previous experience in customer service, call center, or appointment scheduling.
• Strong communication and active listening skills.
• Ability to multitask while speaking with customers.
• Comfortable working with CRM software and Google Workspace.
• Reliable high-speed internet connection.
• Quiet home office with a professional environment.
• Strong attention to detail and organizational skills.
• Positive attitude and problem-solving mindset.

Preferred Qualifications

• Experience in home services, construction, glass, windows, HVAC, plumbing, or similar industries.
• Sales or upselling experience is a plus.
• Experience working with U.S.-based customers.
• Fully remote position.
• Paid training.
• Long-term career growth opportunities.
• Friendly and supportive team environment.
• Performance-based bonuses after successful training and probation.

How to Apply

Please include:

• Your resume (CV)
• A short introduction about your customer service experience
• Your English proficiency level
• Your salary expectations
• Your availability to start

We are looking for someone who is reliable, professional, customer-focused, and committed to providing exceptional service to every client.

We are looking for a highly organized, customer-focused Support Representative / Client Success Coordinator to become the communication hub between our customers, technicians, office staff, and suppliers.

This is an excellent opportunity for someone who enjoys helping people, multitasking, and keeping operations running smoothly.

Key Responsibilities

Customer Communication

• Answer incoming phone calls professionally.
• Respond to customer inquiries promptly and courteously.
• Schedule appointments and service visits.
• Confirm appointments with customers.
• Notify customers when technicians are on the way.
• Follow up after completed jobs to ensure customer satisfaction.
• Handle customer concerns professionally and escalate when necessary.

Dispatch Coordination

• Coordinate daily technician schedules.
• Dispatch technicians to service appointments.
• Monitor technician progress throughout the day.
• Inform customers of arrival times and schedule changes.
• Reschedule appointments when necessary.
• Coordinate emergency service calls.

CRM & Data Management

Maintain accurate records by updating:

• CRM
• Google Sheets
• Customer information
• Job status
• Appointment schedules
• Estimates
• Work orders
• Technician notes
• Payment status
• Supplier information

Attention to detail is essential.

Supplier Communication

Communicate with suppliers regarding:

• Glass orders
• Hardware availability
• Material lead times
• Delivery schedules
• Product pricing
• Purchase orders
• Order tracking

Follow up to ensure materials arrive on time for scheduled installations.

Administrative Support

Assist with:

• Creating work orders
• Updating job notes
• Organizing digital documents
• Tracking outstanding estimates
• Monitoring customer follow-ups
• Supporting the sales and operations teams
• Maintaining organized electronic records

Daily Responsibilities

• Answer incoming calls.
• Make outbound customer calls.
• Dispatch technicians.
• Update CRM.
• Update Google Sheets.
• Communicate with suppliers.
• Coordinate deliveries.
• Confirm appointments.
• Notify customers when technicians are en route.
• Follow up on completed projects.
• Assist with scheduling changes.
• Keep management informed of any issues affecting customer satisfaction.

About Us

NYC Glass & Window Repair Inc specializing in residential and commercial glass repair, window repair, door repair, mirrors, shower glass, storefronts, and emergency glass replacement. We are looking for a professional Customer Service Representative to become the first point of contact for our customers.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Gather customer information, including contact details, service address, and description of the issue.
• Schedule service appointments using our CRM system.
• Respond to customer inquiries via phone, email, and text messages.
• Request photos or videos when necessary to assist with estimating.
• Create and update customer records accurately.
• Follow up with customers regarding appointments and estimates.
• Coordinate with dispatchers, technicians, and the sales team.
• Maintain a positive customer experience throughout every interaction.
• Escalate urgent or emergency requests when appropriate.

Requirements

• Excellent spoken and written English.
• Previous experience in customer service, call center, or appointment scheduling.
• Strong communication and active listening skills.
• Ability to multitask while speaking with customers.
• Comfortable working with CRM software and Google Workspace.
• Reliable high-speed internet connection.
• Quiet home office with a professional environment.
• Strong attention to detail and organizational skills.
• Positive attitude and problem-solving mindset.

Preferred Qualifications

• Experience in home services, construction, glass, windows, HVAC, plumbing, or similar industries.
• Sales or upselling experience is a plus.
• Experience working with U.S.-based customers.
• Fully remote position.
• Paid training.
• Long-term career growth opportunities.
• Friendly and supportive team environment.
• Performance-based bonuses after successful training and probation.

How to Apply

Please include:

• Your resume (CV)
• A short introduction about your customer service experience
• Your English proficiency level
• Your salary expectations
• Your availability to start

We are looking for someone who is reliable, professional, customer-focused, and committed to providing exceptional service to every client.