Jobs at Djinni

Keymakr is a leading provider of high-quality data annotation services for machine learning and artificial intelligence applications. We specialize in delivering accurate and scalable annotation solutions that empower businesses to develop cutting-edge AI models. Our team is dedicated to excellence, innovation, and customer satisfaction.

We are looking for a motivated Junior Python Software Engineer to help build, maintain, and improve internal tools and services. This role offers a great opportunity to grow your technical skills while contributing to real-world projects and automation processes.

Technical Skills:

• 2+ years of experience in Software development  
• 1+ years of practical experience with Python.
• Knowledge of RESTful API design and implementation.
• Experience in scripting and automating workflows, including working with APIs for task automation.
• Understanding of software design principles, particularly SOLID.
• Basic knowledge of Linux systems and familiarity with the Linux command line.
• Proficiency with version control systems (e.g., Git, GitHub, Bitbucket).
• Practical experience with web frameworks like Flask, Django, or FastAPI.
• Familiarity with Celery, Redis, and RabbitMQ.
• Hands-on experience with containerization tools like Docker.
• Skilled in writing unit and integration tests.
• Knowledge of cloud platforms (e.g., AWS, Azure, GCP)

Problem-Solving Skills:

• Strong analytical thinking and problem-solving capabilities.
• Ability to debug, troubleshoot, and optimize code effectively.

Nice-to-Have Skills:

• Basic understanding of frontend technologies (HTML, CSS, JavaScript).
• English at an intermediate level or higher (to read and understand technical documentation).
• Familiarity with Agile development methodologies.
• Understanding of CI/CD pipelines and DevOps practices.

Responsibilities:

• Developing and maintaining tools and applications for the company’s infrastructure.
• Designing, supporting, and maintaining internal services.
• Transforming and storing data in various formats (e.g., JSON, XML, CSV).
• Automating workflows using APIs.
• Researching, configuring, and integrating third-party software into company processes.
• Providing general IT support and troubleshooting.

About Keymakr

• Keymakr specializes in end-to-end dataset preparation, including video and image annotation and labeling for AI projects.
  We take a personalized approach, delivering customized solutions tailored to each client’s needs.
   
• Our strong in-house R&D team develops and adapts annotation tools for every client, allowing us to successfully handle even the most complex requirements.

About the Role:

• We are looking for a Data Management Specialist to manage, process, and maintain large volumes of data and media assets used in AI and technology projects.
   
• This role focuses on ensuring data integrity, consistency, and availability while optimizing workflows through automation and close collaboration with cross-functional teams.
   

Key Responsibilities:

1. Manage and manipulate data using Linux file systems and native OS tools;
2. Work with media files, including video formats, codecs, resolution, and frame rate (FPS);
3. Verify data integrity using checksum and verification tools;
4. Pack and unpack large data archives efficiently;
5. Automate data-related workflows using scripting languages;
6. Prepare, structure, and maintain datasets in structured formats;
7. Maintain cloud-based data storage and perform data migration;
8. Collaborate with Project, QA, and Technical teams to ensure smooth data operations;
9. Clearly and consistently document workflows, processes, and task updates.

Technical Skills:

1. Strong knowledge of Linux file systems and administration (Ubuntu/Debian, 2+ years);
2. Experience with Windows OS administration;
3. Proficiency in Python and Bash / Shell scripting;
4. Experience with archive management tools for large datasets;
5. Knowledge of checksum verification tools (md5sum, sha256sum);
6. Tools for checking video properties, codecs, and formats;
7. Solid knowledge of JSON and CSV formats;
8. Experience with cloud storage platforms: AWS S3, Google Cloud Storage, or Azure;

9. Familiarity with JIRA, Slack, Confluence, and Google Docs.

    

Nice to Have:

1. Experience with point clouds / 3D data;
2. Strong understanding of complex technical specifications;
3. Experience working with large-scale datasets;
4. English & Communication;
5. English level B2 (Upper-Intermediate) or higher;
6. Ability to read and understand technical documentation and project requirements;
7. Clear written communication in English (reports, updates, documentation);
8. Participation in English-language meetings when required. 

We are looking for a Machine Learning Engineer to design and implement intelligent systems that power personalized digital experiences across connected devices and mobile applications.

This role is ideal for someone who thrives at the intersection of ML models, data pipelines, and product integration. You will collaborate closely with backend engineers, data scientists, and product managers to bring ML-driven features into production and continuously optimize them based on real-world usage.

Responsibilities:

• Design, train, and deploy machine learning models for use cases such as personalization, recommendations, and visual analysis;
• Build and maintain scalable, production-grade data pipelines (batch and real-time);
• Collaborate with product and engineering teams to translate product ideas into ML-powered features;
• Implement model observability, monitoring, and retraining workflows;
• Optimize inference performance and model serving in resource-constrained environments (e.g., edge or mobile);
• Contribute to the architecture of a modern ML platform within a cloud-native microservices environment;

• Work with backend teams to expose model outputs via APIs and integrate them into customer-facing experiences.

   

Requirements:

• 3+ years of experience in applied machine learning or data science;
• Strong knowledge of:
  • Supervised learning, recommendation systems, or computer vision;
  • Python and ML libraries such as TensorFlow, PyTorch, scikit-learn;
  • Building, deploying, and maintaining ML models in production.
• Familiarity with:
  • MLOps tools (e.g., MLflow, TFX, Airflow, Vertex AI);
  • Data pipelines and messaging systems (e.g., Kafka, BigQuery, dbt);
  • Model serving frameworks (e.g., FastAPI, TensorFlow Serving, TorchServe, ONNX);
• Comfortable collaborating with product, engineering, and analytics teams;
• Experience with cloud platforms (GCP, AWS, or Azure) and container-based deployments;
• Bonus: Experience with edge AI, mobile ML, or video/image processing pipelines.

We Offer:

• Remote work and flexible working hours.
• Legal support.
• Paid sick leaves.
• Paid vacations.
• Medical insurance. 
• Free English classes.

Responsibilities

• Communication with existing carrier and client accounts
• Launching new interconnections and preparing business cases for new partners
• Achieving sales targets and supporting revenue growth
• Cooperation with internal teams (Technical, NOC, Finance, Operations)

• Participation in international telecom conferences (2–3 times per year)

   

   

  Requirements

• Experience in A2P SMS and/or VoIP account management (1+ year)
• Strong communication and relationship management skills
• Ability to conduct face-to-face meetings
• Good multitasking and time-management skills

• English: Upper-Intermediate or higher

   

   

  What we offer

• Competitive base salary plus bonus (based on interview results and experience)
• Compensation package discussed during the interview
• Opportunity to attend international telecom conferences worldwide
• Flexible work format 
• International telecom environment

About the Role

We are looking for a skilled C++ Software Engineer to join our team and contribute to the development of complex software systems focused on data processing and mission-critical workflows.

In this role, you will be involved in designing, building, and improving applications, working closely with user requirements, and ensuring reliable system performance in real-world environments.
 

Key Responsibilities

• Design and develop software applications for data processing and specialized system workflows
• Analyse user requirements and translate them into technical solutions
• Test and validate system deployments in customer environments
• Identify, troubleshoot, and resolve software issues
• Contribute to continuous improvement of system performance and reliability
   

Required Qualifications

• Practical experience with C++ (17)
• Strong knowledge of STL and Boost (especially the ASIO part) libraries
• Experience designing system architecture, including multithreading and distributed systems
• Familiarity with version control systems (Git)
• Basic knowledge of CMake
• Proactive, reliable, and able to work independently
• Ability to read and understand technical documentation in English
   

Nice to Have

• Knowledge of TCP/UDP protocols
• Python knowledge
• Experience with PostgreSQL
• Understanding of signal processing (audio, video, etc.)
• Experience with parallel computing (SIMD, OpenMP)
• Familiarity with Qt, JavaScript, TypeScript, or React
• Experience with OpenGL (3.0+) and GLSL
• Experience working with distributed and heterogeneous data systems

Full-time | Fully Remote
 

About Peanut Trade

Peanut Trade is a leading prop-trading company and MEV market maker. We are launching a new product direction: an AI-powered aggregator and trading terminal for prediction markets.

We are building a “1inch + Bloomberg” for Prediction Markets — a product that combines liquidity from major platforms such as Polymarket, Kalshi, Azuro, and others into one interface with deep analytics.

We are looking for a Product Owner who can lead this product and turn our technical edge into the best user experience in the market.
 

Role Overview

In this role, you will lead the development of our Prediction Markets product from concept to MVP and beyond. You will work closely with the founders, CTO, product team, designers, and marketing team to shape the product strategy, delivery process, and market positioning.

This role is a strong fit for someone with a background in crypto, prediction markets, iGaming, or gambling-related products, where execution speed, pricing logic, liquidity, and user behavior are critical.

Your goal will be to build a fast, intuitive, and high-performance product for active users in the prediction markets space.
 

Key Responsibilities

• Lead the product from concept to MVP launch in Q2 2026 and further growth after launch
• Own product priorities, roadmap, backlog, and delivery across design and development
• Work closely with the CTO on liquidity aggregation, execution speed, and latency optimization
• Translate complex trading and technical infrastructure into clear product solutions
• Help shape the integration of AI models for market context analysis and decision support
• Partner with the marketing team on go-to-market strategy and product positioning
• Package complex trading functionality into clear and valuable user-facing messaging
• Turn the founders’ vision into a structured execution plan and ensure timely delivery
   

Requirements

• Proven experience as a Product Owner or Product Manager
• Strong background in crypto, prediction markets, iGaming, gambling, or other complex transactional digital products
• Deep understanding of prediction market mechanics, DeFi infrastructure, L2 solutions, or betting / odds-based product logic
• Hands-on experience with platforms such as Polymarket, Kalshi, Azuro, or similar ecosystems
• Strong practical understanding of slippage, order book depth, liquidity, execution speed, and trading UX
• Experience launching or scaling products from early stage to growth
• Strong analytical mindset and ability to understand pricing logic, market mechanics, and user behavior
   

What We Offer

• Dedicated in-house team within Peanut Trade
• Opportunity to build a category-defining product in a market with major long-term potential
• Work side by side with experts in MEV and algorithmic trading
   

Hiring Process

• Screening call with Senior Recruiter
• Test task
• Interview with CMO and CTO
• Final interview with CEO

Evoplay is a Ukrainian product IT company that complete B2B solutions for the online gaming industry.

Position Overview:

As a Jira and Confluence Administrator, you will be responsible for the administration, configuration, and maintenance of our Jira and Confluence instances. You will play a critical role in ensuring the smooth operation and optimal utilization of these platforms to support our teams in project management, collaboration, and knowledge sharing.

Key Responsibilities:

1. Platform Administration:

• Administer Jira and Confluence instances, including user management, permissions configuration, and customization of workflows, issue types, and fields. Jira (server and cloud), сonfluence, Bitbucket, Crowd)

• Perform regular maintenance tasks such as upgrades, patches, and backups to ensure system reliability and performance.

2. Configuration and Customization:

• Configure Jira projects and Confluence spaces to meet the specific requirements of our teams and projects.

• Customize Jira workflows, screens, and dashboards to streamline processes and enhance productivity.

3. Integration and Automation:

• Integrate Jira and Confluence with other tools and systems used within the organization to facilitate seamless data flow and collaboration.

• Implement automation rules and workflows using Jira and Confluence plugins to optimize task management and documentation processes.

4. User Training and Support:

• Provide training and support to users on Jira and Confluence functionality, best practices, and troubleshooting techniques.

• Serve as the primary point of contact for user inquiries and technical issues related to Jira and Confluence usage.

5. Corporate IT Services:

• Administer other corporate IT services such as Gitlab, LDAP, GCP.

• Ensure the proper functioning and integration of these services with other business applications and systems.

Qualifications:

• Experience in a similar position for 2 years.

• Experience with Atlassian stack:

- Jira

- Confluence

- Bitbucket

- Crowd

• Understanding of the functioning of Linux systems.

We offer:

• L&D center with courses for employees and top managers;

• Rotation program;

• Medical іnsurance;

• Paid leave;

• Sick days;

• Self-learning library, access to paid courses;

• Stable payments;

• Evoplay discount program;

• Flexible work schedule / remote work;

• Group discussions and individual sessions with a psychologist.

We are looking for a Marketing Recruitment Lead to build and lead recruitment efforts focused on hiring top marketing talent. This role will be responsible for developing recruitment strategies, leading a dedicated hiring team, and ensuring the successful attraction and hiring of high-performing marketing professionals.

Explore opportunities at JustMarkets and become a part of our team of professionals!

Responsibilities

• Lead and develop a recruitment team focused on hiring for marketing roles across multiple functions
• Own and improve the end-to-end hiring process for marketing positions (pipeline strategy, sourcing effectiveness, hiring quality)
• Partner closely with Marketing leadership to understand hiring needs and workforce planning
• Ensure high quality of hire aligned with business and marketing performance goals
• Mentor, coach, and support recruiters specializing in marketing talent acquisition
• Build scalable sourcing strategies for key marketing roles (Performance Marketing, Growth, Brand, Content, CRM, Analytics, etc.)
• Track recruitment metrics and optimize hiring funnels based on data insights
• Continuously improve recruitment processes, tools, and employer branding initiatives targeting marketing professionals
• Build and maintain strong relationships with candidates, hiring managers, and external partners within the Marketing and Fintech industries

Requirements

• 5+ years of full-cycle recruitment experience, including hiring for marketing roles
• 2+ years of experience managing or leading a recruitment team in a fast-paced environment
• Strong expertise in sourcing and hiring marketing specialists (Digital Marketing, Performance Marketing, Growth Marketing, Marketing Analytics, Content, etc.)
• Hands-on approach with strong ownership mindset
• Strong project management, organizational, and prioritization skills
• Client-oriented mindset with strong stakeholder management skills
• Data-driven approach to recruitment decisions
• Self-starter with high motivation and adaptability
• Ability to work in ambiguity and manage changing priorities
• Strong analytical and problem-solving skills with focus on continuous improvement
• English — Upper-Intermediate or higher

We offer

• Compensation for tax expenses of private entrepreneurs in Ukraine
• Qualified assistance and support for Ukrainian private entrepreneurs
• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays according to current Ukrainian legislation
• Medical insurance for employees
• Compensation for professional education and learning English
• Compensation for a sports subscription or sports equipment

🚀About the company:

We are a growing Amazon-focused agency delivering conversion audits, creative services, and catalogue management for e-commerce brands.

The company is at an active growth stage, and this is the first strategic operations hire — a role with real impact on how the business will scale and operate.

🧩 About the role:

This role is about taking full ownership of operations and becoming the right hand to the Founder.

Currently, the Founder manages all operational and coordination processes. The goal of this role is to fully take over this layer — allowing her to focus on growth, sales, and strategy.
We are not looking for someone to follow instructions.
We are looking for someone who will design the flow of the business and own the infrastructure that keeps everything running.

⚙️ Working Conditions:
🔘Remote
🔘Part-time: 20–22 hours/week (with a clear path to full-time)
🔘Timezone: EU–UK

🎯 Requirements:

❇️Core competencies:
· Exceptionally well-organised — systems-thinking is your default mode
· Proactive and independent — you identify problems before they're raised and solve them without waiting to be asked
· Comfortable with constructive feedback — you welcome it and use it to improve
· Ability to work in a fast-paced, evolving environment

❇️Profile:
· A builder, not just a doer — you want to create processes and infrastructure, not just work within them
· Calm in chaos and able to manage multiple moving parts
· Strong ownership mindset and communication skills
· Digitally fluent — genuinely excited about AI tools and using them to work smarter

❇️Tools (must-have):
· ClickUp
· Claude / AI tools
· AI-powered workflows

❇️Nice to have:
· Google Drive, Gmail
· Pipedrive (or equivalent CRM)
· Canva
· PandaDoc / DocuSign
· Slack / WhatsApp

🛠 Responsibilities:

✅ClickUp & Project Management

• Own and maintain the full ClickUp workspace
• Create and update tasks, deadlines, and project statuses daily
• Ensure all team members have clear task ownership
• Run weekly project health checks and flag risks early
• Set up project templates for recurring service types

✅Team & Delivery Coordination

• Chase designers, contractors, and internal team on deliverables
• Coordinate between all parties to ensure on-time delivery
• Manage asset handoffs and file organisation in Google Drive
• Maintain a clear delivery status log per client project

✅Client Communication & Follow-Up

• Ensure team sends status updates to clients on active projects
• Follow up on outstanding client feedback, approvals, and assets
• First point of contact for non-strategic client queries (in the future)
• Manage client-facing timelines and expectation setting (in the future)

✅Proposals, Pricing & Templates

• Prepare and format client proposals from existing templates (Claude powered)
• Assist with pricing documentation and service packages
• Coordinate e-signature and document workflows

✅Payment & Financial Admin Tracking

• Track project payment milestones and invoice status with admin
• Chase overdue payments and flag to Director

✅Automation & Systems Implementation

• Help implement CRM workflows (Pipedrive or equivalent)
• Identify and build automations in ClickUp and Claude
• Create and maintain email campaign sequences
• Document automations and ensure team adoption

✅SOP Building & Documentation

• Document repeatable processes into clear written SOPs
• Create onboarding templates for new clients and contractors
• Maintain an internal operations wiki
• Continuously improve existing workflows

✅Special Projects & Events (when Full-Time)

• Coordinate logistics for webinars and online events
• Manage contractor onboarding, briefing, and offboarding
• Support ad hoc operational projects as the business scales


📈 Benefits & Growth

🚀Clear path from Part-time → Full-time
📊Opportunity to grow into Head of Operations
🧩Direct impact on how the business is built and scaled
🤝Close collaboration with the Founder
💰Bonus opportunities tied to company growth

If this opportunity sounds like a great fit for you — feel free to reach out and apply, we’d love to hear from you! 🚀

We already have a team in place and are looking for a strong, hands-on leader who can bring structure, ownership, accountability, and consistent KPI delivery into CRM operations. This role is for someone who can turn CRM from a set of disconnected campaigns into a clear, measurable lifecycle system with strong segmentation, high execution quality, and visible business impact.

The ideal candidate is systematic, data-driven, operationally strong, and confident both in strategy and execution. You should be able to lead the team, improve processes, build a scalable communication funnel, and work cross-functionally with Product, VIP, Support, Affiliate, Media Buying, BI, and Design teams.

Responsibilities:

• Build and scale the CRM / retention system
• Own full lifecycle: FTD → Retention → VIP → Reactivation
• Manage the team (Leads + CRM specialists)
• Work with Smartico (must-have)
• Drive key metrics: Retention, LTV, ARPU, Bonus ROI

Requirements:

• 6+ years in CRM / Retention in iGaming
• Hands-on experience with Smartico (must-have)
• Strong lifecycle and segmentation expertise
• Understanding of bonus logic and gamification
• Experience with Tier-1 markets (Canada is a plus)

• English — B2+

What we offer:

• Work on a fast-growing iGaming product
• Focus on Tier-1 markets
• High ownership and strategic impact
• Remote work with an international team
• Competitive salary and performance bonuses

🎯 Role Overview

As an HR Lead, you will be responsible for building and scaling the People function as the company grows. You will act as a strategic partner to leadership while ensuring that HR processes remain practical, efficient, and aligned with business goals.

This role sits at the intersection of business strategy, leadership development, and People operations. You will help leaders build strong teams, develop managers, and create scalable people practices that support performance, engagement, and retention.

You will combine strategic thinking with hands-on execution, ensuring that People processes evolve together with the company’s growth and organizational maturity.

Your impact will be measured through team health, leadership effectiveness, retention, and the overall maturity of the People function.
 

⚙️Your Responsibilities

People Strategy & Leadership

• Partner with C-level and department leaders on organizational design, team effectiveness, engagement, retention, and culture;
• Lead and develop small People Partner / HR team, building a scalable HR function;
• Translate company strategy into practical People initiatives and frameworks.

Performance & Leadership Development

• Own and continuously improve the performance management framework (goal setting, reviews, feedback culture, development plans);
• Coach managers and leaders on leadership skills, communication, delegation, conflict resolution, and team development;
• Support leaders in building high-performing and accountable teams.

Employee Lifecycle & Organizational Health

• Oversee key employee lifecycle processes: onboarding, probation success, internal mobility, and offboarding insights;
• Lead complex employee relations situations, including sensitive conversations, conflict mediation, and investigations when needed;
• Identify early organizational risks (burnout, disengagement, attrition) and implement preventive actions.

People Analytics & Organizational Insights

• Use data (pulse surveys, retention metrics, performance insights) to identify trends and drive decision-making;
• Turn employee feedback and HR metrics into clear action plans for leaders.

Process & Framework Development

• Build scalable HR processes, manager toolkits, and frameworks as the organization grows;
• Ensure strong collaboration with Talent Acquisition, and leadership to maintain effective end-to-end People processes.
   

📈 What Success Looks Like (First 6 Months)

• Strengthened performance management practices and improved clarity in pdp, goal setting and feedback;
• Implemented structured People processes supporting team growth and organizational stability;
• Delivered targeted initiatives improving engagement, retention, or leadership effectiveness;
• Built stronger manager capability through coaching and practical frameworks;
• Increased consistency and maturity of People practices across teams.
   

👤 Our Criteria

• 5+ years of experience in HRBP / People Partner / HR Lead roles in a scaling company (tech or product environment is a strong plus);
• Experience working closely with leadership and influencing decision-making;
• Strong background in organizational development, performance management, and employee relations;
• Experience building or scaling HR processes and frameworks;
• Strong coaching and leadership development skills;
• Data-informed mindset and confidence working with people metrics;
• Ability to operate in fast-paced, evolving environments;
• High emotional intelligence, strong communication skills, and confidentiality;
• English proficiency (written and spoken).
   

💼 Our Offer

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

Team in UA is looking for a Support Shift Lead to lead a shift for our on-shift technical support team. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for keeping live operations running smoothly, ensuring nothing falls through the cracks during shift handovers, and serving as a bridge between our support function, engineering teams, and customers.

This role requires someone who thrives in fast-paced, high-stakes environments - live sports don't wait, and neither can we!

This is a full-time position based in our Kyiv office, requiring successful applicants to work a fixed shift schedule to ensure 24/7 coverage.

Responsibilities

• Lead and coordinate a shift on our 24/7 support team, managing workload distribution and ticket allocation 
• Own shift transitions, ensuring comprehensive handovers so no open issues are lost between shifts
• Provide first and second-line technical support to customers, including troubleshooting live streaming issues and answering integration questions
• Escalate complex technical issues appropriately and track them through to resolution
• Communicate proactively with customers during live events and incidents
• Provide feedback to the Support Manager on team performance, process improvements, and training needs
• Collaborate with engineering teams to surface feature requests, operational pain points, and recurring technical issues
• Document incidents, resolutions, and emerging patterns to improve team knowledge and response times

Requirements

• 3+ years experience in technical support
• Strong troubleshooting skills and comfort with technical concepts (APIs, streaming protocols, integrations)
• Excellent written and verbal communication skills
• Ability to stay calm and decisive under pressure during live events
• Highly organised with strong attention to detail, particularly around handovers and documentation

Nice to Have

• Previous experience leading or coordinating a team, even informally
• Experience with ticketing systems and support tooling
• Comfortable working rotating shifts as part of a 24/7 operation

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

We're looking for Technical Support Agents to join our 24/7 support team in Kyiv. You'll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organised and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

Nice to Have

• Previous experience in customer support, technical support, or a help desk environment
• Interest in or familiarity with live streaming, video, or sports broadcasting
• Exposure to ticketing systems, CRMs, or support tooling
• Basic understanding of APIs, web technologies, or streaming protocols

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

NuxGame works with iGaming operators of all scales, helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill business goals. We are currently looking for an Account Manager to join our team.

Your Responsibilities:

• Own the customer relationship end-to-end, acting as their primary point of contact and trusted advisor.
• Define and execute tailored success strategies for each account, aligning NuxGame solutions with customer business goals and agreed KPIs.
• Continuously monitor account health, usage metrics, and satisfaction levels, addressing risks early to ensure retention and growth.
• Lead quarterly business reviews with clients to evaluate results, gather feedback, and identify improvement opportunities.
• Resolve escalations quickly by coordinating with internal teams, ensuring seamless communication and a solution-focused approach.
• Collaborate cross-functionally with Sales, Product, Operations, and Technical teams to deliver a consistent and high-quality customer experience.
• Identify upsell and cross-sell opportunities by understanding customer needs and market trends.
• Share industry insights and best practices with clients to help them optimize operations and revenue potential.
• Stay informed on iGaming industry developments, including regulatory changes, competitive landscape, and emerging technologies.
• Maintain accurate account records in CRM and project management tools, ensuring timely reporting of progress and outcomes.
   

What we’re looking for:

• Minimum 2 years of experience in Account Management, Customer Success, or post-sales roles
• Proven success in managing strategic accounts and building strong relationships with senior stakeholders, including C-level executives.
• Track record of delivering measurable results in retention, adoption, and upsell.
• Comfortable owning the full customer lifecycle — onboarding, growth, and renewals.
• Proactive and resourceful — you can thrive without a playbook and take initiative to solve problems.
• Highly organized, able to manage multiple priorities while keeping a high standard of service.
• Strong communicator in English (written and spoken); extra languages are a plus.
• Data-driven mindset — you use metrics to guide decisions and create actionable plans.
• Collaborative, adaptable, and confident in balancing client needs with business objectives.

What we offer:
We believe that a happy team builds the best products. Here is how we support you:

• Remote & Flexible: Work from anywhere. Our core hours are 10:00 to 18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).
• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.

We believe in unlocking the inner potential of each team member within an open and democratic culture.

Waiting for you on our team!

We are a fast-growing affiliate marketing company working with Facebook, Google, and other major advertising platforms.

We are looking for a Farmer – a specialist who can manage farming and warm-up of advertising accounts, actively test new approaches, and lead the farming team. Our processes are already well established, so your main focus will be testing new approaches and working with complex platforms.

MAIN RESPONSIBILITIES:

• Oversee all farming stages: from supply purchase to final readiness for delivery
• Manage the work of the farming department (2 people)
• Distribute tasks among farmers and monitor KPIs
• Continuously test new approaches, especially to difficult platforms
• Assist the Support team with client requests/issues
• Manage the resources needed: proxies, tools, docs, etc.
• Continuously search for and test new suppliers of accounts, logs, and proxies
• Calculate required budgets and farming costs; propose optimal configurations.
• Prepare reports, keep databases up to date

WHAT YOU BRING:

• Deep understanding of ad account farming and warm-up processes (Google / TikTok / other platforms)
• Ability to research, test new approaches, and evaluate results effectively
• Experience leading a team in farming or related areas
• Ability to analyze performance metrics, costs, and scaling potential.
• Tech proficiency and the ability to navigate technical setups and tools
• Intermediate English level.

WE OFFER:

🌍 Remote work from anywhere

⏰ Full-time or Part-time

🌴 Unlimited paid vacation days

🤒 10/5 paid sick days

🗣 English classes

🎁 Presents from the company