Jobs at Djinni

Title: Senior Service Operations Analyst
Reports to: Team Lead, Service Operations
Department: Service Operations
Type: International Contractor
Shift: 8:00 AM - 5:00 PM Eastern Time
Location: Remote

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our core values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview:

We are seeking a Service Operations Analyst (Pod) to join our growing Service Operations team within a Managed Services Provider (MSP) environment.

This role is designed for a senior individual contributor who can bring structure, follow-through, and operational ownership across one or more service delivery pods.

The Service Operations Analyst (Pod) acts as the connective layer across Clients, Service Delivery, Support Managers, Project Managers, Support Managers, and Finance to ensure key workflows move forward consistently, risks are surfaced early, and nothing critical gets stuck.

This is not a traditional administrative support role. It is a higher-ownership position focused on operational excellence, cross-functional coordination, workflow maturity, and helping shape how the pod support model evolves as Atlas continues to scale.

Responsibilities:

Pod Operational Ownership:

• Act as the Service Operations point person for one or more service delivery pods.
• Bring visibility to open actions, blockers, service risks, and operational dependencies across teams.
• Reduce dependencies on Support Managers for non-technical work.
• Ensure work moves forward consistently through structured follow-up, accountability, and clear ownership.

• Partner with managers and stakeholders to improve operating rhythm, reduce friction, and strengthen execution.

   

Client Health, QBR Readiness, and Service Visibility:

• Drive QBR readiness and post-QBR follow-through across assigned scope.
• Monitor client health indicators, including backlog trends, SLA risks, service escalations, CSAT/NPS inputs, and other operational signals.
• Help prepare pod-level visibility into performance, risks, and opportunities.

• Ensure action items, opportunities, and service concerns identified through QBRs or leadership reviews are tracked to completion.

   

Support Project Coordination and Client-Facing Execution

• Coordinate support-related projects, follow-through activities, and operational workstreams that sit between pure ticket support and formal project delivery.
• Help manage timelines, action items, dependencies, documentation, meeting follow-up, and owner accountability for support projects within assigned pods.
• Serve as a client-facing operational partner during support-related initiatives, ensuring clients receive clear communication, timely updates, and strong follow-through.
• Participate in client meetings as needed to review status, clarify next steps, gather requirements, and help keep operational or support-related commitments on track.
• Partner with Support Managers, Project Managers to ensure internal execution and client expectations stay aligned.

• Surface risks, delays, or coordination gaps early so they can be addressed before they affect the client experience.

   

Billing, Quote, and Commercial Workflow Ownership:

• Own and evolve billing-related workflows tied to support projects, recurring reviews, and monthly follow-through.
• Monitor billing alignment, usage trends, exceptions, and revenue-impacting gaps.
• Own quote management visibility and ensure proposals, pricing-related follow-through, and related approvals move efficiently.
• Build regular checks and balances so Admin and Associate execution remains accurate, timely, and measurable.

• Identify recurring breakdowns in workflow and propose more scalable operating structures.

   

Workflow Governance and Process Improvement:

• Own complex, cross-functional operational workflows end to end, ensuring they are clear, documented, and sustainable.
• Simplify recurring work by improving process design rather than relying only on manual pushing and reminders.
• Identify operational inefficiencies, recurring blockers, and unclear handoffs, then recommend practical improvements.

• Help define standards, expectations, and service levels for key Service Ops workflows.

   

Tooling, Dashboards, and Operational Monitoring:

• Monitor dashboards, progress views, and recurring operational trackers to ensure leadership has clear visibility.
• Support the structure and maturity of Service Ops workflows in tools such as Monday.com, ConnectWise Manage, Power BI, and related systems.
• Maintain operational visibility into aging work, SLA issues, billing/process gaps, and other pod-level risks.

• Partner with leadership on metric design, operating visibility, and practical dashboard usage.

   

Cross-Functional Coordination:

• Coordinate effectively across Service, Project Managers, Support Managers, Finance, and other internal stakeholders.
• Serve as a reliable operational partner who can move work across departments without direct authority.
• Support rapid response and follow-through when service, client, billing, or workflow issues require multi-team coordination.

• Communicate clearly on status, risks, blockers, and next steps.

   

Automation and Scale:

• Identify manual, repetitive work that can be simplified, automated, or shifted downward appropriately.
• Reduce dependencies on Support Manager for non-technical work
• Help define and support AI, automation, or workflow-improvement opportunities within Service Ops.
• Measure whether changes are actually reducing manual load and improving consistency for Admin and Associate roles.

• Contribute to building a more scalable pod support model over time.

   

Qualifications:

• 3+ years of experience in service operations, business operations, project coordination, or a related operational role, ideally within an MSP, IT services, or professional services environment.
• Strong follow-through, ownership, and accountability.
• Ability to manage multiple cross-functional priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong judgment in ambiguous situations, including knowing when to escalate and when to drive resolution directly.
• Experience working with operational tools such as Monday.com, ConnectWise Manage, Power BI, Excel, or similar systems.
• Comfort working across technical and non-technical teams.
• Ability to create structure, improve workflows, and keep work moving without relying solely on management escalation.
• Strong attention to detail and operational discipline.

• Willingness to operate as a senior individual contributor in a role that is still evolving.

   

Desirable Qualities:

• Experience in an MSP, IT services, or professional services environment.
• Experience supporting QBRs, client health reporting, or service delivery visibility.
• Exposure to billing workflows, quote/proposal management, utilization tracking, or financial process coordination.
• Ability to identify patterns, turn ambiguity into structure, and improve operating processes.
• Process-oriented mindset with an eye for scale, simplification, and operational maturity.
• Leadership maturity and the ability to influence outcomes without direct people-management authority.
• Interest in helping shape a growing Service Ops pod model.

• Technical aptitude or interest in service-delivery systems, reporting, and workflow automation.

   

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Description of product:

We are building a Python-based platform for automated visual inspection in industrial environments: computer-vision devices on production lines connected to a central web platform for monitoring, review, and model lifecycle management.

Responsibilities:

• Design, build, and maintain REST APIs (Django/DRF)
• Develop data-processing and automation pipelines around ML workflows.
• Implement background and scheduled jobs.
• Build and maintain integrations between internal services and external systems.

Requirements:

Must-have:

• Strong Python, OOP, clean architecture, typing preferred.
• Django + Django REST
• PostgreSQL
• Docker
• Celery + Redis

Should-have:

• Experience of building or operating Apache Airflow pipelines
• Experience with S3-compatible object storages
• Experience with AWS (Cognito, SES, IAM)
• Frontend awareness - React + Vite + TypeScript
• CI/CD and Kubernetes basics
• Experience designing event schemas and integration with DB/message queues.
• Exposure to ML/CV pipelines (datasets, model artifacts, training workflows)

The company offers:
- English classes;
- PE support by professional accountants;
- 40 days of PTO;
- Medical insurance;
- Team-building events, conferences, meetups, and other activities;
- There are many other benefits you’ll find out at the interview.

GR8 Tech builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:
The purpose of this role is to ensure the accuracy, integrity, and reliability of financial reporting across multiple legal entities. You’ll help build a scalable and predictable accounting function by owning the general ledger, leading the month-end close process, and continuously improving accounting operations as the business grows.

What you’ll drive:

Financial close and reporting
— Own and execute month-end and year-end close activities across multiple legal entities.
— Prepare and review journal entries, accruals, adjustments, and reconciliations.
— Maintain an accurate and complete general ledger.
— Support the preparation of financial statements and statutory reporting.
— Ensure reporting deadlines are consistently met without compromising quality.

Accounting excellence
— Review balance sheet and P&L accounts to ensure accuracy and completeness.
— Investigate variances and resolve accounting discrepancies.
— Maintain strong accounting controls and compliance with internal policies.
— Support the implementation of accounting policies, procedures, and SOPs.
— Ensure compliance with applicable accounting standards and reporting requirements.

Process improvement
— Identify opportunities to simplify and improve close-related processes.
— Drive standardization across accounting activities and legal entities.
— Partner with stakeholders to improve data quality and financial workflows.
— Support automation initiatives that reduce manual effort and improve accuracy.

Cross-functional collaboration
— Partner closely with Revenue, Accounts Payable, Payroll, Tax, and other Finance teams.
— Support external auditors by preparing schedules, documentation, and explanations.
— Communicate accounting matters clearly to both finance and non-finance stakeholders.
— Help build reliable financial information that supports business decision-making.

What makes you a GR8 Fit:

Must-have
— 4–5+ years of experience in General Ledger accounting, financial reporting, or audit.
— Strong knowledge of IFRS, GAAP, and core accounting principles.
— Hands-on experience managing month-end close and account reconciliations.
— Experience working with multiple legal entities or complex accounting structures.
— Advanced Excel skills and confidence working with accounting systems or ERPs.
— Strong analytical thinking with exceptional attention to detail.
— Upper-Intermediate English or higher.

Nice-to-have
— Experience in a fast-growing international company.
— Participation in ERP implementation or migration projects.
— Experience improving accounting processes or driving automation initiatives.
— Exposure to statutory reporting and external audits.
— Professional accounting certification or ongoing qualification.

Why you’ll love working here:

Benefits Cafeteria — annual budget you allocate to:
Sports • Medical • Mental health • Home office • Languages.

Work-life & support
— Paid maternity/paternity leave + monthly childcare allowance.
— 20+ vacation days, unlimited sick leave, emergency time off.
— Remote-first + tech support + coworking compensation.
— Team events (online/offline/offsite).
— Learning culture with internal courses + growth programs.

Our culture & core values:
GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
OWN YOUR GAME: we take initiative and own what we do.
ACCELER8: we move fast, focus smart, and keep it simple.
CHALLENGE ACCEPTED: we grow through challenges and stay curious.
BULLETPROOF: we’re resilient, ready, and always have a plan.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

This vacancy requires office attendance.

Responsibilities:

• Stakeholder Collaboration: Act as the central point of communication between stakeholders and technical teams, ensuring alignment and clear understanding of goals.
• Proactive Initiative Management: Identify opportunities for product improvements, spearhead initiatives, and drive projects from ideation to execution.
• Production-Focused Execution: Adopt a "ship-to-production" mindset, prioritizing speed and efficiency in delivering features to live environments while maintaining high-quality standards.
• Product Strategy: Define and execute product roadmaps, ensuring alignment with business objectives and user needs.
• Data-Driven Decisions: Leverage data insights, user feedback, and industry trends to inform product decisions and enhance the user journey.
• Feature Ownership: Oversee the development lifecycle for new features, including ideation, prioritization, specification, and go-to-market planning.
• Performance Monitoring: Define success metrics, track performance, and iterate on features to optimize outcomes.

Requirements:

• At least 5-6 years of proven experience in product management within the mobile app and/or web app. 
• Exceptional communication skills, with the ability to collaborate effectively across diverse teams and stakeholders.
• Demonstrated proactive approach in identifying opportunities and driving initiatives.
• Experience managing projects with a focus on fast delivery to production environments.
• Strong analytical skills and ability to use data to drive decisions.
• Proficiency in project management tools and methodologies. 
• At least Upper-Intermediate level of English.

What we offer:

• International company with several offices in different locations : Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social and welfare packages;
• 20 working days paid vacation and 100% sick leaves coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team buildings and fun activities;
• Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.

Ready to lead a high-performing VIP team and make a real impact on business growth?
 

We are a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful products operating across Tier 1-3 markets.
 

As we continue to grow, we're looking for an experienced VIP Team Lead to lead our VIP Department, develop a strong team, improve player retention, and drive key business results through data-driven decisions and effective leadership.
 

If you're passionate about leadership, business metrics, and building long-term relationships with VIP players, we'd love to meet you.
 

🎯 What you'll do

• Lead, mentor, onboard, and develop a team of VIP Managers.
• Monitor daily team performance and ensure KPI achievement.
• Drive key business metrics, including:
  • Team Deposit Amount (IN)
  • Team IN-OUT
  • Retention (M/M)
• Analyze VIP player behavior, team performance, and database trends.
• Identify growth opportunities and implement effective retention strategies.
• Collaborate closely with CRM, Retention, Product, and other internal teams.
• Optimize team workflows and improve operational efficiency.
• Help the team consistently achieve ambitious business and revenue goals.
   

✅ What we're looking for

• Experience in the iGaming industry.
• Experience as a Team Lead, Senior VIP Manager, VIP Manager, Retention Manager, or in a similar role.
• Strong understanding of VIP player management and retention.
• Experience working with KPIs, business metrics, and performance analysis.
• Analytical mindset with the ability to make data-driven decisions.
• Leadership experience with strong coaching and people management skills.
• Excellent communication and problem-solving abilities.
• High level of ownership, accountability, and self-motivation.
   

🎁 What we offer

• Fully remote work.
• Competitive fixed salary + monthly performance-based bonus.
• Paid vacation and sick leave.
• Professional onboarding and continuous support.
• Career growth opportunities within a fast-growing international company.
• Access to a corporate psychologist, including individual and group sessions.
• Monthly Learning & Development sessions focused on leadership and professional growth.
• A dynamic international environment where your ideas, leadership, and decisions directly influence business success.
   

Join us and become a key part of a team that's shaping the future of the iGaming industry. 🚀

Місія ролі:
Розробляти прикладні AI-продукти та сервіси: backend, frontend, API, інтеграції з LLM/ML models, RAG-пайплайни, workflow automation, evaluation logic та production-ready функціональність для користувачів. Це роль не дослідника Data Science, а інженера, який перетворює AI capability у працюючий продукт.

Обов’язки:
-Розробка AI-enabled web applications та internal tools.
-Побудова backend API для AI-сервісів.
-Інтеграція LLM, embeddings, vector search, document pipelines.
-Реалізація RAG/workflow/agent-like сценаріїв там, де це виправдано.
-Побудова UI для користувачів, операторів, аналітиків або адміністраторів.
-Впровадження access control, audit trail, security controls.
-Підготовка технічних прототипів і доведення їх до production-ready стану.
-Спільна робота з BA над уточненням вимог.
-Спільна робота з DevOps/MLOps щодо deployment та monitoring.
-Спільна робота з AppSec щодо threat modeling і security testing.

Вимоги:
- 2+ роки software engineering досвіду;
- Досвід backend-розробки на Python, Go, Java, Node.js або .NET.
- Досвід frontend-розробки: React, Next.js, Angular або Vue.
- Практичний досвід з REST/gRPC API, authN/authZ, role-based access, audit logging.
- Досвід з PostgreSQL або іншими relational DB.
- Розуміння асинхронної обробки: queues, workers, schedulers, event-driven flows.
- Практичний досвід інтеграції з LLM API або open-source LLM.
- Вміння писати тести, робити code review, працювати з CI/CD.
Бажано:
- Досвід RAG: embeddings, vector DB, chunking, retrieval, reranking, source attribution.
- Досвід з LangChain, LlamaIndex, Haystack або власними lightweight orchestration-підходами.
- Досвід з LLM evaluation: golden datasets, regression tests, hallucination checks, prompt/version control.
- Досвід з document processing: OCR, PDF parsing, structured extraction.
- Досвід із secure coding та OWASP ASVS/API Security.
- Досвід побудови internal tools, dashboards, workflow automation.

Умови для цивільних:
-Офіційне працевлаштування
-Офісна робота, Київ, Центр
-Можливе бронювання
 

Умови для чинних військових:
-Військова служба
-Служба в Києві (житло не надається), Центр, Київ
-Повне грошове забезпечення для тилової посади

We are looking for a strong Java-focused SDET who is comfortable working close to the application code. Not only a test writer, but someone who can design and extend automation infrastructure. Able to understand how another application consumes the SDK / DevKit and convert those flows into stable integration tests.

Comfortable debugging complex Java behavior, reading production code, and discussing implementation details with developers.

Strong enough technically to help choose and implement the right Swing UI automation approach.

• Responsibilities:

  - Design, implement, and maintain Java-based integration tests for a geoscience data management application.
  - Simulate real product usage through the application's SDK / DevKit layer.
  - Analyze SDK-level calls from consuming applications and convert them into automated integration test scenarios.
  - Create and maintain unit tests using JUnit and related Java testing tools.
  - Validate data retrieval, consistency, error handling, and compatibility across database-backed workflows.
  - Contribute to the design of a Swing UI automation approach for Windows and Linux.
  - Investigate test failures, debug Java code, analyze logs, and provide clear root-cause findings.
  - Integrate automated tests into CI/CD pipelines and improve overall test stability and maintainability.

• Mandatory Skills Description:

  - Strong hands-on experience with Java.
  - Solid understanding of object-oriented programming, clean code principles, and maintainable test architecture.
  - Experience with JUnit, AssertJ, Mockito, or similar Java testing tools.
  - Solid experience designing unit/integration/E2E tests for complex Java applications.
  - Experience with JNI
  - Ability to test through SDKs, DevKits, APIs, or internal service layers.
  - Good SQL knowledge and experience with relational databases.
  - Strong debugging skills in Java applications.
  - Experience with Maven or Gradle.
  - Experience with Git and CI/CD pipelines (preferably, Gitlab CI).
  - Proficiency with AI tools
  - Ability to analyze API calls, data flows, logs, and application behavior to convert real usage scenarios into automated tests.

• Nice-to-Have Skills Description:

  - Java Swing UI automation.
  - Experience with Java Access Bridge, AssertJ Swing, or similar tools.
  - Basic exposure in C++
  - Cross-platform testing on Windows and Linux.
  - JVM instrumentation, reflection, Java agents, or injecting test/control logic into a running Java application.
  - Experience building custom test automation frameworks.
  - Experience testing SDKs, libraries, plugins, or developer-facing APIs.
  - Isolated database test environments.
  - Experience with geoscience, seismic, well data, or enterprise data management systems.

🚀 Join a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1-3 markets worldwide.
 

We are looking for a strong Performance Driver to join our VIP Department and directly influence team motivation, performance, operational tempo, and daily results.
 

This is not a traditional Team Lead or Coach position. We are looking for someone who can energize teams, drive performance, create momentum, and build a high-performance culture.
 

🌍 Fully Remote
📈 Direct Impact on Team Performance & Business Results
🚀 Fast-Growing International Company
💡 High Level of Ownership & Influence
 

About the Role

As a VIP Sales Performance Manager, you will work closely with VIP teams and play a key role in maintaining high energy levels, strong engagement, and outstanding performance across the department.
 

Your mission will be to create and sustain an environment where teams consistently achieve and exceed targets while maintaining a strong performance culture.
 

Responsibilities

• Drive and maintain high team energy and performance
• Monitor team activity, KPIs, and daily efficiency
• Develop motivation systems, competitions, challenges, and incentive mechanics
• Increase team engagement and maintain operational tempo
• Identify performance gaps and implement corrective actions
• Work closely with Team Leads, VIP teams, Retention, and Marketing departments
• Improve productivity, discipline, and overall performance culture
• Support onboarding and adaptation of new team members
• Analyze team performance and identify opportunities for improvement
• Maintain a strong results-oriented environment
 

Requirements

• 3+ years of experience in Sales, Retention, VIP Management, Performance Management, or other performance-driven environments
• Experience in iGaming, Betting, Forex, Crypto, Fintech, or similar industries will be considered a strong advantage
• Experience working with high-performance or target-oriented teams
• Strong leadership, motivational, and communication skills
• Solid understanding of KPIs, team dynamics, and performance management principles
• Ability to work effectively in fast-paced and high-pressure environments
• Strong energy, initiative, accountability, and ownership mindset
• Fluent Ukrainian and Russian communication skills
• English proficiency (B1+) will be considered an advantage
 

What We Offer

• Fully remote work (Monday-Friday, 09:00-18:00)
• Competitive salary based on your experience and impact
• Paid vacation and sick leave
• Professional onboarding and continuous support
• Internal knowledge-sharing sessions and team events
• Corporate psychologist support program
• Opportunities for continuous learning and professional growth
• Dynamic, ambitious, and supportive team environment
• Opportunity to directly influence team performance and business results
 

Why Join Us?

This role is ideal for professionals who enjoy building high-performing teams, creating motivation systems, driving engagement, and helping people achieve exceptional results.
 

If you thrive in fast-paced environments and want to make a measurable impact on team performance, we'd love to hear from you.
 

🚀 Apply now and become part of our growing VIP Team!

🚀 Join a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1-3 markets worldwide.
 

We are looking for an experienced Product Owner with a strong background in Tier-1 markets to lead product development, drive business growth, and create outstanding player experiences.
 

This is a high-impact role for someone who combines strong product thinking, data-driven decision-making, and deep expertise in casino products.
 

🌍 Fully Remote
📈 Direct Impact on Product Strategy & Business Results
🚀 International Tier-1 Focus
💡 High Level of Ownership & Decision-Making
 

About the Role

As a Product Owner, you will take ownership of casino product development, collaborate with cross-functional teams, and drive product initiatives from discovery to delivery.
 

You will be responsible for identifying growth opportunities, improving player experience, optimizing product performance, and delivering features that create measurable business impact across Tier-1 markets.
 

Responsibilities

• Own and manage the product roadmap and backlog
• Define product vision, strategy, and priorities based on business goals and player needs
• Analyze product performance and monitor key metrics (GGR, NGR, RTP, Retention, LTV, Conversion)
• Conduct market, competitor, and player research across Tier-1 markets
• Create product requirements, specifications, user stories, and feature documentation
• Collaborate closely with CRM, Analytics, Design, and Development teams
• Drive A/B testing initiatives and data-driven product improvements
• Optimize retention mechanics, bonus systems, and player journeys
• Identify growth opportunities and scale successful product initiatives
• Ensure timely delivery of product features and improvements
 

Requirements

• 4+ years of Product Owner or Product Management experience within iGaming
• Strong experience working with Tier-1 markets
• Deep understanding of casino product metrics (GGR, NGR, RTP, Retention, LTV, Conversion)
• Hands-on experience with analytics and experimentation tools (Google Analytics, Hotjar, Power BI, Amplitude, or similar)
• Strong knowledge of player behavior, segmentation, and customer journey mapping
• Experience designing and optimizing retention strategies
• Experience with bonus mechanics, gamification, and engagement systems
• Strong understanding of UI/UX principles and product development processes
• Experience working with cross-functional teams and managing product backlogs
• Excellent analytical, communication, and stakeholder management skills
• Fluent Ukrainian and Russian communication skills
• English proficiency (B2+) will be considered a strong advantage
 

What We Offer

• Fully remote work
• Competitive salary package
• Paid vacation and sick leave
• Professional onboarding and continuous support
• Transparent processes and clear business goals
• Career growth opportunities within a rapidly growing international company
• Dynamic, ambitious, and supportive team environment
• Access to internal expertise and knowledge-sharing initiatives
• Continuous professional development and learning opportunities
• Opportunity to directly influence product strategy and business performance
 

Why Join Us?

We are building products used by players across multiple international markets and continuously investing in innovation, growth, and product excellence.
 

If you're passionate about product development, analytics, experimentation, and creating exceptional player experiences, we'd love to hear from you.
 

🚀 Apply now and become part of our growing Product Team!

Critical Requirements

• 3+ years of experience as a Financial Manager.
• English proficiency at B2/C1 level
• Ability to conduct negotiations with vendors
• Strong knowledge of P&L, Cash Flow, and financial analytics in the iGaming sector.
• Proven experience in budgeting, forecasting, and financial control.
• Hands-on experience in collaboration with counterparties and financial specialists.
• Advanced proficiency in Excel / Google Sheets.
• Strong analytical mindset, high level of organization, and attention to detail.
• Understanding of cryptocurrency payments.
   

Functional Responsibilities

• Management of project budgets (annual, quarterly, monthly) and control of their execution.
• Analysis and management of P&L, Cash Flow, and preparation of financial reports.
• Monitoring payments for team services and tools.
• Setting and tracking financial tasks via Jira.
  Implementation of cost optimization initiatives across projects.
• Optimization of financial processes and expenses, identifying effective solutions to increase
  profitability

We offer:
• Opportunity to make an impact and see the results of your work within the company.
• Competitive compensation that grows with your achievements.
• Paid vacation and sick leave.
• Medical insurance.
• Budget for conferences, workshops, and training to support your professional growth.
• Free English language courses.
• Flexible work schedule.

About the company: A product international fintech company that has been working with global banks and funds since 2011. It provides a low-latency gateway allowing instant transactions on global currency exchanges. The company works with microwave transmitters and other hardware solutions to reduce signal processing time. It offers its clients hosting services for automated trading equipment.

Work format: Remote.

Required experience:

• Experience deploying infrastructure from scratch and maintaining it for data projects
• Experience administering and supporting time-series databases at a production level

• Hands-on experience with at least one of the following databases: ClickHouse, InfluxDB, ScyllaDB/Cassandra, or KDB+ (experience with other time-series/NoSQL solutions will also be considered)

   

Nice to have:

• Experience making architectural decisions for building data infrastructure (technology selection, storage schema design, scaling)

   

Responsibilities:

• Selecting, installing, configuring, and scaling databases
• Designing data schemas and storage strategies for large volumes of data
• Building and tuning complex queries to calculate business metrics (Effective Spread, Last Look Hold Times)

• Training GUI developers and the team on working with data, acting as a subject matter expert

   

The company offers:

• 15 working days of vacation + public holidays off
• 10 sick days
• Medical insurance compensation
• Equipment

Position Overview

We are looking for a Mid-Level QA Automation Engineer with experience in developing and maintaining automated tests for both web and mobile applications.

Required Skills

2+ years of experience in QA Automation.
Hands-on experience with Playwright, Selenium, and Appium.
Experience in automating both Web and Mobile applications.
Strong programming skills in C# and Java.
Experience with test automation frameworks and best practices.
Familiarity with Git and CI/CD processes.
Strong analytical and problem-solving skills.
Good communication and teamwork abilities.

Responsibilities

Develop and maintain automated test suites for web and mobile applications.
Execute regression, smoke, and end-to-end tests.
Collaborate with developers and product teams to ensure product quality.
Investigate, document, and track defects.
Improve automation coverage and contribute to the QA automation strategy.

Nice to Have

Experience with API testing.
Experience working in Agile/Scrum environments.
Familiarity with Azure DevOps or Jira.

Trueplay is a Loyalty Booster Suite that enables iGaming brands to build lasting customer relationships based on trust and mutual benefit. It features three programs that ensure player interactions with gambling platforms are exciting right from the start.

We offer solutions on three epic levels:

• Acquisition and engagement — CopyStake introduces users to an iGaming website, allowing them to bet alongside their favorite streamers.
• Retention — the Play to Earn and Hold to Earn loyalty programs keep player engagement high by guaranteeing rakeback and distributing a share of the platform’s revenue.
• Brand equity — the tokenization of loyalty points helps transform users’ affinity for a brand into a personal interest in its financial success. In Trueplay’s take on Web3 loyalty, players feel like casino stakeholders.

More than 20 iGaming brands from 18 markets are fostering player loyalty with Trueplay. 

Our expanding company is looking for a Senior Product Manager to join our team.

It is important for us that you have:

• 3+ years of experience as a Product Owner, Business Analyst, or Product Manager,
• Experience in managing product roadmaps, defining requirements, and prioritizing features based on business impact.
• Ability to translate business needs into technical requirements and work effectively with development teams.
• Familiarity with Agile methodologies (Scrum, Kanban) and working in cross-functional teams.
• Strong analytical skills, with the ability to interpret data, identify trends, and drive data-backed decision-making.
• Experience in API integrations and workflow automation within CRM systems.
• Exceptional communication and stakeholder management skills, with the ability to influence decisions across different departments.
• Experience using JIRA, Confluence, or other product management tools.

Nice-to-Have Skills:

• Prior experience in B2B SaaS, fintech, or digital transformation projects.
• Understanding of data privacy regulations (GDPR, CCPA) as they relate to CRM and customer data.
• Technical background or familiarity with SQL, automation tools or CRM customization.
• Knowledge of marketing automation and sales enablement tools that integrate with CRMs.

Responsibilities:

• Own and manage the product roadmap, ensuring alignment with company objectives and business needs.
• Prioritize and refine backlog, defining clear user stories, acceptance criteria, and technical requirements.
• Work closely with cross-functional teams (engineering, sales, marketing, and customer success) to gather requirements and implement product improvements.
• Ensure the product integrates smoothly with third-party tools, internal business platforms, and other enterprise solutions.
• Define and track product KPIs, analyzing data to drive feature adoption, user engagement, and system efficiency.
• Lead sprint planning, backlog grooming, and retrospectives, ensuring development efforts are focused and efficient.
• Act as the main point of contact between business stakeholders and the development team, translating business needs into actionable technical requirements.
• Stay up to date with industry trends, and competitor solutions, identifying ways to enhance the platform.
• Work with UX/UI designers to enhance CRM usability, ensuring an intuitive experience for all users.

We offer:

• Hybrid format: Warsaw, Poland or Kyiv, Ukraine
• Flexible working hours
• Compensation that includes coverage for 20 days to recharge and unwind
• Additional support covering 14 days for health-related matters when needed
• Support in professional growth during the initial months, with guidance from experienced team members
• Engaging corporate events and activities
• Competitive financial compensation

Riga | Remote-first | Full-time
 

About us and the role:

We are IGaming company operating across multiple GEOs with an active affiliate base already generating qualified FTD volume every month.

We are hiring a Senior Affiliate Manager to help take the affiliate channel from strong to dominant.

This is a revenue ownership role for someone who already knows the affiliate market, has an active network, understands traffic economics, and can scale quality volume without sacrificing margin.

You will not be judged by how many partners you talk to.

You will be judged by the quality of traffic, the strength of unit economics, and the revenue contribution you create.

What you will do:

Partner acquisition and growth

• Source, onboard, reactivate, and scale high-value affiliates from your own network and the wider market
• Build and deepen relationships across the traffic landscape: streamers, KOLs, X/Twitter influencers, Telegram and Discord communities, SEO affiliates, PPC affiliates, media buyers, and programmatic media buying teams
• Expand the active partner portfolio across priority GEOs and high-value traffic segments

KPI and funnel ownership

• Own the full affiliate funnel: click -> reg -> first deposit -> second deposit -> ROI
• Monitor and improve source-level performance across every stage of the funnel
• Analyze traffic quality, retention quality, and revenue contribution by partner
• Work closely with product, design, CRM, BI, and finance teams to improve conversion quality and player value

Creative performance

• Work with internal teams and partners on creatives, promo angles, landing pages, and positioning
• Drive creative testing and optimization focused on commercial performance, not vanity metrics
• Identify when poor creative execution is limiting an otherwise strong traffic source and fix it fast

Commercial strategy and deal execution

• Negotiate CPA, RevShare, Hybrid, Sub-affiliate, and custom commercial structures
• Set rates, caps, KPIs, traffic conditions, and commercial protections
• Build deal structures that reward quality and long-term value rather than low-grade volume
• Balance partner motivation with margin discipline

Anti-fraud and traffic quality

• Monitor partner traffic daily for specific abuse patterns including motivated traffic, multi-accounting, self-deposit schemes, bonus abuse, fake engagement, and source manipulation
• Work with internal fraud and BI teams to identify wallet, behavioral, and conversion anomalies early
• Strengthen and operationalize anti-fraud processes at the affiliate level
• Cut bad traffic fast before it damages unit economics

Technical operations

• Manage tracking links, postbacks, S2S callbacks, promo setups, and reporting flows
• Work confidently with trackers such as Affise, Scaleo, Alanbase, or in-house systems
• Use competitive intelligence tools such as SEMrush, Similarweb, Ahrefs, HUMBL, PartnerMatrix, and Blask to benchmark affiliates, validate traffic opportunities, and support commercial decisions
• Run partner reconciliations accurately and on time

Conference presence

• Attend and work major industry events including SiGMA, iGB Affiliate, SBC, AffPapa, ICE, and Token2049
• Turn meetings, introductions, and networking into signed deals and scalable partnerships
• Stay current on market rates, partner reputation, competitor moves, and emerging traffic sources

Who you are:

Non-negotiable

• 2+ years of hands-on affiliate management experience in IGaming, Web3 and other related niches
• Active network of affiliates, streamers, KOLs, and traffic partners you can realistically activate
• Strong command of affiliate economics and source-level performance management
• Deep understanding of anti-fraud and the ability to identify manipulated traffic early
• Strong understanding of how creatives influence acquisition quality and commercial outcomes
• Confident negotiator with strong commercial instinct
• Hands-on with tracking, postbacks, attribution, and partner integrations
• English B2+ written and spoken
• Comfortable operating in a fast, performance-led environment with direct ownership of results

Strong plus:

• Relationships with top streamers, KOLs, X/Twitter influencers, Telegram and Discord communities, SEO partners, PPC affiliates, and programmatic media buying teams
• Hands-on experience with Affise, Scaleo, Alanbase, SEMrush, Similarweb, Ahrefs, HUMBL, PartnerMatrix, and Blask
• Proven experience scaling affiliate program in competitive international GEOs
• Strong understanding of VIP acquisition, whale-quality traffic, and high-value player behavior
• Additional languages such as Portuguese, Turkish, Spanish, or Hindi

Compensation:

Strong affiliate talent should be paid like revenue talent.

• Base salary: €2,500-4,500 net/month depending on seniority, network strength, and proven commercial value
• Performance bonus: tied to qualified FTD volume, traffic quality, and revenue contribution - uncapped
• Strong performers should see clear upside beyond base through a transparent performance model

What we offer:

• Remote-first setup with optional access to a premium office in Riga
• Relocation support for candidates moving to Latvia
• High-end equipment
• Full social package after probation
• Monthly sports / wellness compensation
• Professional development budget
• Conference and travel budget for major industry events
• Fast decision-making, transparent communication, and direct access to leadership
• Clear path toward Head of Affiliates for the right performer

How to apply:

Please send:

1. Your CV with IGaming, Web3 and other related niches affiliate experience clearly highlighted
2. A short NDA-friendly summary of your recent affiliate portfolio, including traffic types, GEOs, and deal structures
3. Your expected compensation and earliest possible start date
4. One example of a partner or traffic source you personally scaled, including what you changed in the funnel or economics and what result it produced

Proof matters more than claims.