Jobs

We are looking for a Graphic Designer with experience in short drama / vertical drama projects.

Requirements:

• 1+ year of graphic design experience
• Experience in short drama / vertical video content is required
• Proficiency in Photoshop, Illustrator, and Figma
• Portfolio with relevant cases

Responsibilities:

• Create posters, banners, covers, and ad creatives for short drama projects
• Adapt designs for TikTok, Instagram, and YouTube Shorts

Conditions:

• Remote work
• Flexible schedule
• Competitive salary

We’re looking for a detail-oriented and proactive Junior Accountant / Accounting Assistant to join our finance department. In this role, you’ll help ensure smooth and accurate financial operations by supporting day-to-day accounting tasks, payments, and reconciliations.

What you’ll be working on:

• Process and reconcile daily bank transactions;
• Classify and allocate transactions accurately in the accounting system;
• Review and verify expense reimbursement requests and supporting documents;
• Assist with accounts payable and receivable processes;
• Manage finance-related tasks in Jira to track workflows and progress;
• Communicate with employees regarding invoices and payments;
• Maintain accurate and organized financial records in the ERP system.
• Help ensure smooth and accurate financial operations by supporting day-to-day accounting tasks, payments, and reconciliations.

Why work with us? 

• Comprehensive benefits package;
• Comfortable office in Kyiv with Starlink and electric generator;
• Flexible working hours and hybrid work options;
• Access to the latest tools and technologies;
• Opportunities for professional development and career advancement.

About you (preferred requirements for this role):

• 1–3 years of experience in accounting, bookkeeping, or finance operations;
• Bachelor’s degree in Accounting, Finance, or a related field;
• Strong attention to detail and commitment to accuracy;
• Proficiency with Excel or Google Sheets;
• Experience with Odoo is a plus;
• Intermediate English (written and reading).

Nice to Have:

• Experience using Odoo ERP
• Familiarity with Jira or similar task management tools

What We Expect From You:

• A structured, detail-oriented approach to daily work
• The ability to spot inconsistencies and follow up proactively
• Clear, proactive communication and a sense of ownership over your tasks

We’re looking for a detail-oriented and proactive Junior Accountant / Accounting Assistant to join our finance department. In this role, you’ll help ensure smooth and accurate financial operations by supporting day-to-day accounting tasks, payments, and reconciliations.

What you’ll be working on:

• Process and reconcile daily bank transactions;
• Classify and allocate transactions accurately in the accounting system;
• Review and verify expense reimbursement requests and supporting documents;
• Support monthly payroll preparation;
• Assist with accounts payable and receivable processes;
• Create and manage finance-related tasks in Jira to track workflows and progress;
• Communicate with employees and contractors regarding invoices and payments;
• Maintain accurate and organized financial records in the ERP system.

Why work with us? 

• Comprehensive benefits package;
• Comfortable office in Kyiv with Starlink and electric generator;
• Flexible working hours and hybrid work options;
• Access to the latest tools and technologies;
• Opportunities for professional development and career advancement.

About you (preferred requirements for this role):

• 1–3 years of experience in accounting, bookkeeping, or finance operations;
• Bachelor’s degree in Accounting, Finance, or a related field;
• Strong attention to detail and commitment to accuracy;
• Proficiency with Excel or Google Sheets;
• Experience with Odoo is a plus;
• Intermediate English (written and reading).

Nice to Have:

• Experience using Odoo ERP
• Familiarity with Jira or similar task management tools

What We Expect From You:

• A structured, detail-oriented approach to daily work
• The ability to spot inconsistencies and follow up proactively
• Clear, proactive communication and a sense of ownership over your tasks

We are looking for a true Polyglot Engineer to join our team for a long-term collaboration. In the fragmented world of Web3, the ability to bridge different technologies is a superpower. We need a specialist who can architect and build the critical off-chain infrastructure that powers decentralized applications. If you are proficient in Rust but comfortable diving into C++, Python, and Node.js to get the job done, this role is for you.

Who are we?

We are Out Of The Box Systems: a Ukrainian team of passionate, battle-tested engineers and creators united by one goal—delivering real results with clarity, precision, and autonomy. We champion a flexible, pragmatic approach over rigid, static processes. While our roots and primary team are in Ukraine, we collaborate with top talent from various labor markets. We specialize in demanding fields like Rust-first development, AI Engineering, and Computer Graphics, blending performance, security, and innovation into every project. We are deeply invested in the growth of our team members, believing that a person's ability to learn and their openness to feedback are the true keys to long-term success. Our team thrives on solving hard problems and doing the heavy lifting so our clients don’t have to.

Workload

• Full-time, remote collaboration.
• Flexible schedule, with expected availability for team syncs.
• Project-based workload with a focus on clear deliverables.

Responsibilities

• Design, implement, and maintain high-performance backend services and indexers using Rust as the primary language.
• Integrate with diverse blockchain nodes and legacy systems, utilizing C++ for performance-critical modules or native bindings.
• Develop robust APIs and tooling scripts using Node.js and Python to ensure seamless interaction between on-chain data and client applications.
• Architect scalable data pipelines that can handle the asynchronous nature of blockchain events reliably.
• Act as a bridge between technologies, mentoring team members on how to effectively navigate a multi-language stack.

Required Skills

• Polyglot Proficiency: You must be comfortable working in a multi-language environment.
  • Rust: Strong proficiency for core backend logic and safety.
  • C++: Experience with systems programming, reading legacy code, or performance optimization.
  • Python: Proficiency for data processing, testing frameworks, or rapid scripting.
  • Node.js: Experience with the JS/TS ecosystem, particularly for Web3 SDKs and lightweight services.

• Backend Architecture: Deep understanding of API design (REST/gRPC), database modeling (SQL/NoSQL), and microservices.
• Distributed Systems: Understanding of eventual consistency, message queues, and handling asynchronous events.
• Intellectual Flexibility: The ability to pick the right tool for the job and adapt quickly to new libraries or protocols.
• English Proficiency: Upper-Intermediate (B2) or higher.

Preferred Skills

• Ethereum & EVM: Deep understanding of the Ethereum ecosystem, JSON-RPC standards, event logs, and ABI decoding.
• Major Chains: Experience integrating with other major networks (Solana, Near, Cosmos, or Bitcoin).
• Blockchain Nodes: Experience running or modifying nodes (e.g., Geth, Casper Node, Substrate).
• DevOps: Experience with Docker, Kubernetes, and CI/CD pipelines.
• Cryptography: Basic understanding of cryptographic primitives used in blockchain (hashing, signatures).

What you get

• The opportunity to work on complex, high-impact infrastructure projects where your versatility is a major asset.
• A transparent, friendly, and supportive team environment that values ownership and competence.
• A clear path for growth, where you are encouraged to experiment with and master new technologies.
• Competitive compensation based on your skills and experience.
• This is a long-term collaboration based on a 2-year B2B contract, reflecting our mutual investment in your growth and success with our team.

🧲 Magnetics is a Ukrainian product marketing agency specializing in UX/UI, frontend development, marketing research, product marketing, media buying, and affiliate marketing. Founded in 2014, we are actively scaling and now have 70+ talented professionals on our team.

We are looking for a Reddit Growth Team Lead — a process-driven expert who will lead the launch of a new direction. We need someone who understands how Reddit works, can navigate platform limitations, and turn organic discussions into a consistent flow of targeted traffic.

🧲 What we’re looking for:

• At least 1 year of hands-on experience working with Reddit
• Hands-on experience with antidetect browsers, proxies, cookies, and user agents
• Ability to build and manage the full account lifecycle: from setup and warm-up to stable posting
• Strong data-driven mindset with the ability to analyze performance through metrics such as conversions, registrations, and deposits
• Experience in building and documenting processes (SOPs, guidelines, workflows)
• Proven leadership skills: hiring, mentoring, and developing team members
• Ability to scale successful strategies and quickly adapt to platform changes

🧲 Nice to have:

• Experience with process automation (scripts, tools)
• Experience with other UGC platforms such as Quora, X (Twitter), Discord, etc.

🧲 Responsibilities:

• Build and lead a team of Reddit specialists (3–10 people), including hiring and development
• Design and implement the full account lifecycle (setup, warm-up, scaling)
• Organize regular posting of content and comments with native link placements
• Ensure content quality and compliance with subreddit rules and platform guidelines
• Analyze behavioral and technical signals to identify risks, test hypotheses, and improve account stability
• Track and manage key KPIs such as registrations, deposits, and overall profitability
• Optimize workflows and introduce scalable solutions
• Prepare regular performance reports for the team and individual contributors

🧲 Why Magnetics:

• Full ownership and autonomy with minimal bureaucracy
• 100% remote work and flexible schedule
• Medical insurance, paid vacation, and sick leave
• 50% coverage for individual courses and 100% for team learning programs
• Free legal consultations and 50% discount on legal services

• Competitive salary with regular reviews

   

🚀 Ready to build one of the strongest Reddit teams on the market?

Apply now — let’s connect and create results together! 🧲

Out Of The Box Systems is looking for a proactive and systematic Business Developer to join our team. This opportunity is open to both experienced professionals and high-potential candidates eligible for our internship track. We are seeking a specialist who is passionate about building strong client relationships and is ready to invest in a long-term, mutually beneficial collaboration.

Who are we?
We are Out Of The Box Systems: a Ukrainian team of passionate, battle-tested engineers and creators united by one goal—delivering real results with clarity, precision, and autonomy. We champion a flexible, pragmatic approach over rigid, static processes. As a lean and agile team, we value specialists who can act as generalists, contributing across functional boundaries to get the job done. We specialize in demanding fields of advanced software engineering, blending performance, security, and innovation into every project. Our team thrives on solving hard problems and doing the heavy lifting so our clients don’t have to.

Workload

• This is a full-time (40 hours/week), long-term B2B collaboration.
• We offer a flexible schedule and remote work.
   

Responsibilities

• Driving the full cycle of client engagement, from identifying and qualifying opportunities to negotiating and closing agreements.
• Systematizing and continually improving business development processes for greater efficiency and scalability.
• Enhancing the company's market position by expanding the service portfolio, refining value propositions, and optimizing marketing efforts.
• Providing direct operational and strategic support to company leadership, including handling communications with potential clients.
• Developing the team's client acquisition capabilities through mentorship and knowledge sharing.
   

Required Skills

• Proven experience in B2B client acquisition and a strong understanding of the project lifecycle in the IT sector.
• Exceptional communication, negotiation, and conflict-resolution skills, grounded in empathy.
• Strong critical thinking, analytical, and strategic abilities.
• High degree of personal accountability, transparency, and a commitment to delivering high-quality outcomes.
• Intellectual flexibility and digital literacy, with a proven ability to quickly master new tools and processes.
• Fluent in English, both written and spoken.
   

What you get

• An opportunity to be a key contributor to the company's growth and strategy.
• A professional environment that values ownership, competence, and transparency.
• A competitive compensation package based on an hourly rate.
• The expected monthly remuneration is ~$750 during the initial trial period and ~$1000 thereafter for a full-time workload.
• A long-term, stable collaboration based on a 2-year B2B contract, reflecting our mutual investment in your growth.
• Collaboration with a dedicated and passionate team of experts.

About Us:

We are a growing B2B tech agency. We already have a high-level Lead Gen Strategist building our outreach "Playbook." Now, we need a smart, autonomous, and detail-oriented Lead Generation Specialist to execute it.

The Role:

You will be the "hands" on the keyboard. We will provide the strategy, the target audience, and the messaging frameworks. Your job is to research the right prospects, personalize the outreach, send the messages on LinkedIn and Upwork, and manage the inbox to book meetings.

Your Responsibilities:

•   Prospecting: Find decision-makers (CEOs, CTOs, Founders) that fit our exact Ideal Customer Profile.
•   Personalization: Write highly customized first lines/icebreakers based on their profile or company news. (No lazy copy-pasting)
•   Execution: Send proposals on Upwork and manage LinkedIn outreach campaigns.
•   Inbox Management: Reply to interested prospects promptly and get them to book a call.
•   Tracking: Log your daily numbers (messages sent, replies, calls booked) in our tracker.

Requirements:

•   Excellent written English (you must sound like a native professional).
•   Highly autonomous. You don't need someone watching your screen to get the work done.
•   Experience with LinkedIn Sales Navigator and Upwork.
•   High attention to detail.

Compensation:

We offer a reliable hourly rate PLUS a performance bonus for every Qualified Call you book. If you are good at this, you will make great money.

How to Apply (CRITICAL):

To prove you have good English and attention to detail, you MUST include a link to a 1-minute Loom video or audio recording introducing yourself.
 

Also, answer this question in your proposal: If you are reaching out to the CTO of a software company, what is one thing you would look for on their LinkedIn profile to write a personalized first sentence?

(Proposals without a video/audio link will be automatically declined).

About the Role

We develop configuration, commissioning, and diagnostic software for power meters, power quality analyzers, and energy monitoring systems deployed in industrial facilities, power plants, data centers, and critical infrastructure worldwide.

The software communicates directly with physical devices over industrial communication protocols and is used for configuration, monitoring, firmware management, diagnostics, and data analysis.

Quality in this domain matters: defects can lead to incorrect energy measurements, missed fault events, communication failures, regulatory non-compliance, and costly field issues.

We are looking for a hands-on QA Engineer to own quality across desktop applications, communication layers, and integration with real hardware devices.

What You'll Do

• Design and execute manual and automated test plans for desktop configuration software communicating with physical power measurement devices 
• Validate end-to-end device workflows: 
  • device discovery 
  • configuration writes 
  • parameter reads 
  • firmware upgrade flows 
  • diagnostics and monitoring 
  • event and log retrieval  
• Perform integration and system-level testing across: 
  • software 
  • firmware 
  • communication interfaces 
  • physical hardware devices 
• Work with Modbus communication over multiple transports: 
  • TCP/IP 
  • RS-232 / RS-485 
  • USB 
• Build and maintain automated tests for .NET/C# applications and communication layers 
• Verify Modbus register maps and protocol-level behavior with bit/offset accuracy 
• Reproduce customer and field issues in laboratory environments using real hardware and simulators  
• Build and maintain test setups and QA lab infrastructure 
• Analyze logs, communication traces, and device behavior to isolate failures 
• Write test documentation, test cases, checklists, and validation reports 
• Collaborate closely with software, firmware, hardware, and system engineers 
• Own defect reporting and tracking in Jira and participate in root-cause analysis 

Required Qualifications

• 3+ years of experience in QA, testing, or validation of software and/or hardware-integrated systems 
• Strong manual testing skills: 
  • exploratory testing 
  • regression testing 
  • integration testing 
  • system testing 
  • test design methodologies 
• Experience testing desktop applications (WPF preferred) 
• Experience with automated testing tools and frameworks 
• Hands-on experience with industrial or device communication: 
  • Modbus 
  • TCP/IP 
  • serial communication 
• Experience working with physical hardware devices in laboratory environments 
• Ability to analyze communication and protocol-related issues 
• Experience writing clear test documentation and bug reports 
• Jira or other Quality Management Systems experience 
• Strong English reading/writing skills 

Preferred Qualifications

• Experience testing embedded, industrial, IoT, instrumentation, or energy systems 
• Knowledge of power metering or power quality systems 
• Experience with .NET / C# 
• Python for automation, tooling, or simulators 
• Experience with CI/CD systems: 
  • TeamCity 
  • Jenkins 
  • Azure DevOps 
  • GitHub Actions 
• Experience with UI automation tools for desktop applications 
• BSc in Electrical / Electronic Engineering — advantage 
• Additional industrial protocols: 
  • IEC 61850 
  • DNP3 
  • IEEE519

Tech Stack

• .NET / C# 
• WPF Desktop Applications  
• Modbus TCP / Serial 
• RS-232 / RS-485 
• TeamCity / Jenkins 
• Jira / Confluence 
• Hardware simulators and physical power measurement devices 

Why Join Us

• Work on real industrial systems deployed worldwide 
• Direct interaction with hardware, firmware, and software teams 
• Hands-on engineering environment with real devices and labs 
• Small and highly technical team with strong ownership 
• Opportunity to influence product quality at the system level 
• Work on products used in critical energy and infrastructure environments

We are looking for an executive assistant to support the leadership of a high-performing IT company. If you're comfortable working in a dynamic environment, have excellent organizational and communication skills, and are looking for a long-term, remote B2B collaboration — we’d love to connect.
 

Who are we?

We are Out Of The Box Systems: a Ukrainian team of passionate, battle-tested engineers and creators united by one goal—delivering real results with clarity, precision, and autonomy. We champion a flexible, pragmatic approach over rigid, static processes. While our roots and primary team are in Ukraine, we collaborate with top talent from various labor markets. We specialize in demanding fields like AI Engineering, Computer Graphics, and advanced interactive web development, blending performance, security, and innovation into every project. We are deeply invested in the growth of our team members, believing that a person's ability to learn and their openness to feedback are the true keys to long-term success. We are proud to turn promising interns into strong, long-term specialists. Our team thrives on solving hard problems and doing the heavy lifting so our clients don’t have to.
 

Workload

• 40 hours per week. Remote work. Hourly pay.
   

Responsibilities

• Analyze and organize information for clarity and actionability
• Assist in the coordination of team operations and workflows
• Structure workspace and digital tools to boost team productivity
• Help organize online/offline team events and meetings
• Support daily executive communication, follow-ups, and research
• Handle internal documentation, task systems, and call logistics
• Respond to or initiate calls, when needed
• Support task execution based on scripts or dynamic instructions
   

🛈 Note: You won’t be responsible for every item above — exact responsibilities will be tailored to your strengths and experience.
 

Required Skills

• Ability to structure information and streamline workflows
• Strong multitasking and prioritization skills
• High emotional intelligence and communicative clarity
• Critical thinking and reliability
• Strong desire to learn and grow intellectually
• Tech-savviness and readiness to master new tools
• Intermediate+ level of English (written and spoken)
• Experience with: Notion, Google Docs, Sheets, Calendar, Telegram, and other digital tools
• Ability to “read between the lines” and act proactively
• Long-term commitment and alignment with our values
   

Preferred Qualifications

• Previous experience as executive assistant, administrator, or in customer support
• Experience working in tech or fast-paced remote teams
   

What you get

• Fully remote collaboration with flexible hours
• A demanding yet supportive environment of A-players
• Direct feedback and help with planning your growth
• Freedom from local market limitations — work in the global economy
• Regular compensation reviews
• Ongoing improvement of English skills
• Corporate learning sessions and access to internal training materials
• Long-term collaboration based on a 2-year B2B contract, reflecting our mutual investment in growth and success

About Us

We are a modern defense-sector manufacturing company building high-technology solutions of strategic importance. Our work is grounded in engineering excellence, systematic quality management, and a strong sense of responsibility. Every product we make has real-world impact — and every team member sees the result of their contribution.

We operate on principles of precision, accountability, confidentiality, and teamwork. We continuously invest in technology and production modernization, creating a stable and professional environment for long-term growth.

Role Purpose

Ensure physical quality control at every stage of production — from incoming component inspection through final testing of FPV drones and fiber optic spools — in accordance with approved standards and procedures.

Key Responsibilities

Incoming & In-Process Control

• Inspect components and materials from suppliers against technical specifications
• Monitor solder quality, electronics assembly, and mechanical sub-assemblies on the production line
• Identify and document defects in components and finished products

Testing & Measurement

• Operate measurement equipment and monitor its condition and calibration status
• Calibrate sensors according to established procedures

Documentation & Reporting

• Complete SPC control charts and inspection logs
• Record defects with failure type classification (mechanical, electronic, firmware)
• Participate in internal quality audits under the guidance of the QA Manager

Requirements

• Secondary technical or higher education in electronics, mechanical engineering, or aerospace
• Prior experience in manufacturing or quality control is preferred; strong technical aptitude is considered
• Practical knowledge of electronics assembly and mechanical processes
• Ability to operate basic measurement tools: multimeter, calipers, etc.
• Strong attention to detail and visual defect detection skills
• Basic familiarity with ISO 9001, 5S methodology, or SPC principles is a plus

What We Offer

• Official employment with military deferment available from day one
• Competitive compensation with individual review for additional technical expertise
• Company-provided meals and modern workspaces
• Relocation assistance for candidates from other regions
• Paid training and a dedicated onboarding mentor
• 24 days of annual leave and sick leave coverage

Our client is a product company building AI agents and digital employees for modern businesses. Our agents take over repetitive operations, research, coordination, and reporting — so teams can focus on creative and strategic work.

We're assembling our core team and looking for a Growth Hacker who will build the marketing machine from scratch: from strategy to paying customers.

What you'll do

Strategy & positioning: define and sharpen value propositions for different segments (founders, C-level, operations, SMB, mid-market), segment the market by industry and company size, build 3-month and 12-month growth plans focused on fast learning cycles rather than big one-shot campaigns.

Growth experiments & hypothesis validation: turn product ideas into clear testable hypotheses (audience, problem, promise, offer, channel, metric), run A/B tests on landing pages, pricing, trials, and onboarding flows, quickly spin up micro-MVPs for new agent types and verticals, and feed structured insights back to the product team.

Omnichannel funnels & performance marketing: own end-to-end funnels across paid ads (Meta, Google, LinkedIn, TikTok), organic content (LinkedIn, X, YouTube, blog, communities), email automation, partnerships, and in-product funnels. Track CAC, LTV, ROMI, and payback period — and reallocate budget based on real data, not gut feeling.

Content & creatives: create or commission high-converting assets — ads, videos, carousels, landing pages, one-pagers — and build a content plan around use cases, case studies, and AI agent demos.

Sales & product collaboration: align with the founding team and sales on ICP and qualification rules, prepare sales enablement materials (decks, battle cards, ROI calculators), and bring market signals back into the product roadmap.

You're a great fit if you

• Have hands-on experience in B2B and/or B2C growth marketing, ideally in SaaS or tech products
• Combine strategic thinking with execution — you run campaigns yourself and know how to read the numbers
• Think in experiments: hypothesis → test → insight → next step
• Can work closely with technical teams and translate market signals into product language

• Are genuinely excited about AI and know how to sell complex technology in a simple, compelling way

   

We offer

• Direct collaboration with the founding team and real influence on product direction
• A budget to run experiments from day one
• Full ownership of growth strategy and channels
• Flexible remote work

About Us

We are a modern defense-sector manufacturing company building high-tech solutions with real strategic impact. Our work is grounded in engineering excellence, rigorous quality standards, and a systematic approach to development. We operate on principles of responsibility, precision, confidentiality, and teamwork — and we invest continuously in technology and production modernization so every specialist sees the direct result of their contribution.

Role Purpose

Support the full engineering cycle across research, development, and product improvement. The role bridges technical expertise, requirements analysis, and component-level work to deliver efficient, reliable, and competitive solutions.

Responsibilities

Component Selection

• Select components based on required technical parameters and mission constraints

Firmware Development & Adaptation

• Build firmware from source for specific camera chipsets; disable unused modules to reduce load and improve boot time
• Configure H.264/H.265 video encoder parameters for optimal balance of image quality, bitrate (radio/fiber transmission), and minimal latency — critical for FPV applications
• Configure, modify, and maintain flight controller firmware (Betaflight, ArduPilot) per hardware and mission requirements
• Write low-level MCU code; manage peripheral devices (sensors, ESCs, radio receivers)
• Optimize system performance to ensure minimal latency and high update rates for precise control

Integration

• Develop or implement bidirectional communication between devices and the flight controller (UART, SPI) for telemetry and OSD data overlay
• Program logic to embed FC data (battery voltage, flight mode, RSSI) directly into the video stream of digital VTX systems
• Integrate and optimize analog and digital video transmission systems for minimum latency and maximum signal quality

Testing & Debugging

• Build and test prototypes
• Test systems under high vibration and extreme temperature conditions
• Monitor resource consumption and optimize code to prevent overheating or in-flight freezes
• Run simulations to validate new solutions prior to deployment
• Plan and conduct flight tests for data collection, issue identification, and final tuning
• Debug hardware interfaces and perform electrical-level diagnostics

Documentation

• Maintain technical documentation, setup guides, and maintenance instructions for all developed systems

Early-stage AI company with a portfolio of 4 products is launching globally (US, UK, EU, APAC) and looking for the operational brain behind our content engine.

You'll build and manage a team of 10–12 people, design the production pipeline, propose channel strategy and KPIs, and coordinate presence across 10+ platforms simultaneously. You'll have a $50,000/month budget, direct access to the CEO and CMO, and full autonomy to hire your own team — no hiring committees, no extra approval rounds.

What we're looking for: 

- Proven experience running a content or growth operation at scale (8+ people, 5+ channels),  

- Hands-on knowledge of multi-account distribution infrastructure, 

- C1+ English, 

- Experience with Western and global audiences, and comfort building processes from scratch.

Come build something true with us.

At True Sea Moss, we’re on a mission to bring real, wild nourishment back into people’s lives. Our products are rooted in nature, clean by design, and crafted with care. As we grow, we’re not just scaling orders — we’re deepening relationships.

That’s where you come in.

We’re looking for a Head of Customer Support who doesn’t just manage tickets — you design systems that reflect care, calm, and clarity at every customer touchpoint. You know that behind every inquiry is a human being, and behind every world-class brand is a world-class support operation.

Now – who are we looking for?

You’re a people-first, process-driven leader. You can zoom out to design scalable systems and zoom in to resolve a delicate issue with nuance and empathy. You know how to build teams, train for tone, and turn everyday conversations into brand loyalty.

What You’ll Be Doing

• Lead and evolve our customer support strategy, systems, and team as we scale across markets
• Own and optimize support operations, including SLAs, workflows, ticket routing, and knowledge management
• Design and implement feedback loops that turn customer insight into product, policy, and experience improvements
• Track and report on core CX metrics (CSAT, response time, resolution rate, etc.) to inform team performance and company decisions
• Oversee our support platforms and ensure tool usage is efficient, integrated, and evolving
• Build and nurture a high-performing team — from hiring to training to coaching
• Partner with Marketing, Product, and Ops to ensure seamless communication and aligned customer touchpoints
• Lead crisis response, escalations, and sensitive communications with clarity and care

What You Bring

• Proven experience leading customer support or CX teams in a high-growth DTC or e-commerce environment
• Strong command of support platforms (e.g., Zendesk, Shopify, Klaviyo) and automation tools
• Operational mindset: you love process design, SOPs, and scalable systems
• Deep understanding of CX metrics and the ability to use data to drive continuous improvement
• Experience managing remote teams across multiple time zones
• A calm, proactive, solutions-first approach to customer challenges

Nice-to-Haves

• Familiarity with U.S. consumer expectations and CX best practices
• Experience with health & wellness, lifestyle, or mission-driven brands
• Background in customer lifecycle, retention, or post-purchase engagement strategy

Why Work With Us

We don’t treat customer support as an afterthought — it’s central to our brand and business.

You’ll help shape how we show up in the world: consistently, compassionately, and with conviction.

We listen. We care. We build things that last.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to help you sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity

So — does this sound like your kind of work?

If you believe great customer support is about connection, consistency, and care — and you're ready to build something that truly matters — we’d love to hear from you.

Let’s make things worth remembering.

Come build something true with us.

We’re True Sea Moss, a fast-growing wellness brand built on the healing powers of one of nature’s oldest superfoods, sea moss.

No powdered promises. No pretty lies. Our products move through a complex global supply chain — and behind that flow sits structure, discipline, and crystal-clear organization.

As we scale across marketplaces, systems, marketing platforms, data warehouses, and internal tools, security is no longer optional — it’s foundational.

We’re looking for a Cybersecurity Specialist — someone exceptionally structured, risk-aware, and confident owning company-wide security, access control, and infrastructure protection end-to-end.

Now — who are we looking for?

You’re the person who sees vulnerabilities before others even notice them.

You think in permissions, identity management, audit logs, and prevention frameworks. You don’t just react to incidents — you design systems that minimize the chance of them happening.

You’re calm under pressure, precise in execution, and serious about protecting company data, systems, and people.

What You’ll Be Doing

• Own company-wide access management (Google Workspace, Slack, AWS, Shopify, BI tools, internal systems, etc.)
• Create, modify, and revoke user access based on role and security policies
• Implement role-based access control (RBAC) and least-privilege principles
• Maintain secure credential and password management systems
• Implement and enforce multi-factor authentication (MFA) across all platforms
• Secure cloud environments and monitor infrastructure permissions
• Monitor logs, detect suspicious activity, and define response protocols
• Build and maintain internal security policies and documentation
• Conduct periodic security audits and vulnerability assessments
• Develop backup and disaster recovery strategies
• Lead incident response processes when needed
• Educate the team on security awareness and best practices

What You Bring

• Proven experience in cybersecurity or information security
• Strong understanding of identity & access management (IAM) principles
• Experience securing cloud environments (AWS preferred)
• Knowledge of endpoint protection and monitoring tools
• Understanding of encryption, authentication, and network security fundamentals
• Experience implementing MFA and access governance frameworks
• Ability to create clear security policies and enforce standards
• Strong sense of ownership and discretion when handling sensitive data
• English level B2+
• Comfortable working remotely

Nice-to-Haves

• Experience working with fast-growing e-commerce or digital-first companies
• Experience preparing companies for compliance audits
• Background in cloud infrastructure security automation

Why Work With Us

• A role with real responsibility and ownership from day one
• Direct impact on how safely and confidently we scale
• High trust and autonomy
• Opportunity to build security systems from the ground up
• A team that values structure, clarity, and calm execution

Here’s How We Back Our Words with Care

• Welcome Pack and custom TrueSeaMoss merch to make sure you arrive like you were always meant to be here
• Sports reimbursement to support your physical and mental health
• Additional vacation days beyond standard holidays
• Coaching & career consultations to support your personal and professional growth
• Access to corporate English lessons to sharpen your communication skills
• WHOOP membership to help you track your health, sleep, and recovery
• Coworking membership if you prefer a hybrid work lifestyle
• Sabbatical options after long-term contributions
• Travel grants to support work-related or wanderlust trips — we believe in leaving to come back better
• Project grants for side ideas, personal initiatives, or creative experiments

So — does this sound like you?

If you’re serious about protecting systems, building secure foundations, and owning cybersecurity end-to-end — we’d love to meet you.