Jobs at Djinni

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a strategic, data-driven, and operationally strong Head of Sales to lead and scale our outbound sales division across Tier-1 markets.

This is a high-impact leadership role focused on building scalable outbound sales systems, increasing player monetization, and driving VIP conversion across multiple GEOs.

The role was created as part of separating VIP and Sales into two dedicated verticals, giving the future Head of Sales full ownership over outbound revenue generation, CRM-driven sales operations, and sales infrastructure development.
 

HOW YOU WILL MAKE AN IMPACT

• Take full ownership of outbound sales performance, player conversion into VIP segments, and initial revenue generation across multiple GEOs
• Build, scale, and optimize the Sales department structure starting from an existing team of 10 agents
• Set, monitor, and improve KPIs related to revenue, deposits, conversion rates, player activity, retention, and sales efficiency
• Manage multi-channel outbound communication systems including phone sales, auto-dialers, SMS, email, messengers, and CRM-triggered communication flows
• Research, select, configure, and optimize CRM systems tailored to operational and cross-functional business needs
• Implement CRM automation, routing logic, trigger-based communication scenarios, and personalized sales workflows
• Develop scalable segmentation systems based on player lifecycle, deposit behavior, value, engagement, and risk profiles
• Create personalized offer strategies focused on maximizing NGR, LTV, retention, and player profitability
• Establish communication QA frameworks, analytics infrastructure, reporting systems, and operational standards
• Develop sales playbooks, scripts, objection-handling frameworks, and communication standards for different customer segments and GEOs
• Lead hiring, onboarding, coaching, training, performance management, and leadership development for sales managers and team leads
• Collaborate closely with Operations, CRM, Product, VIP, Analytics, and Compliance teams
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 3+ years of leadership experience as Head of Sales, Call Center Director, Sales Operations Lead, or similar management roles
• Experience in the iGaming industry
• Proven experience building or restructuring outbound sales departments and operational frameworks
• Hands-on experience selecting, implementing, and configuring CRM systems from scratch, including process architecture, segmentation, automation, and routing logic
• Strong understanding of outbound sales infrastructure, predictive/power dialers, CRM-driven workflows, and messaging systems
• Proven success working with Tier-1 GEOs (Western Europe, Canada, Australia/New Zealand) and understanding local customer psychology and premium-client communication standards
• Strong analytical and data-driven mindset with advanced understanding of LTV, CAC, ARPU, Churn, Conversion Rate, and retention metrics
• Experience managing high-volume outbound teams and scaling operational performance
• Ability to combine strategic thinking with hands-on operational leadership
• Strong people-management and leadership skills with experience developing managers and team leads
• English level B2+ is mandatory
• Additional Tier-1 languages will be considered a strong advantage
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

The role focuses on leading the team’s day-to-day performance and ensuring stable operational results. The key responsibilities include monitoring team KPIs and workload, supporting underperforming agents through coaching and performance plans, maintaining team discipline, and preparing monthly bonus calculations and regular partner reports.

The role also involves active participation in operational investigations, collaborating with partners, process development and documentation, communication of procedural changes, and collaboration with Support, VIP, QC, and L&D teams. When required, the Team Lead may support onboarding activities and conduct additional knowledge checks or blitz surveys for underperforming agents. As well as preparing weekly/monthly reports

HOW YOU WILL MAKE AN IMPACT

• Ensure the team consistently meets operational KPIs, performance targets, and quality standards.
• Actively participate in internal investigations and contribute to the development and implementation of complex operational processes and workflows.
• Communicate process, policy, and procedural changes to the team and ensure their proper implementation.
• Manage underperforming agents (below 70%) through regular coaching, constructive feedback, performance improvement plans, and progress monitoring.
• Maintain and complete the monthly internal bonus matrix based on team performance indicators.
• Prepare, maintain, and submit weekly and monthly performance reports for partners, including key operational insights and team performance analysis.
• Contribute to the development, maintenance, and improvement of the internal knowledge base, regulatory documentation, and process guidelines, both independently and in collaboration with Support and VIP departments.
• Monitor workload distribution across the team, ensuring balanced allocation of tasks and maintaining discipline, accountability, and adherence to operational standards.
• Conduct onboarding sessions for new agents when the L&D Manager is unavailable.
• Conduct performance blitzes and knowledge checks for underperforming agents, identifying knowledge gaps and areas for improvement.
• Collaborate with the QC team on the development of test questions and assessment materials.
• Support the implementation of new tools, AI-driven solutions, and automation initiatives together with the Head, with the goal of improving service quality, response times, and overall team efficiency.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Аnalytical and case-management skills: ability to work extensively with operational reports and data, dive into details, identify inconsistencies and trends, investigate complex cases, and escalate issues with all necessary context and findings.
• Proven experience in Customer Support, preferably in a Team Lead, Senior Agent, or mentoring role.
• Strong understanding of operational KPIs, performance management, and workload monitoring.
• High attention to detail and ability to identify potential operational risks or issues before they become critical.
• Ability to analyze team performance, identify underperformance, and build clear improvement plans.
• Strong ownership and accountability for team results, escalations, and operational processes.
• Good communication and leadership skills, including providing constructive feedback and handling difficult situations.
• Strong organizational and prioritization skills with the ability to manage multiple operational tasks simultaneously.
• Ability to create, improve, and maintain internal processes, procedures, reports, and documentation.
• Proactive approach to process improvement, automation, AI tools, and operational efficiency.
• Ability to collaborate effectively with cross-functional teams, including QC, L&D, VIP, Operations, Product, and Management.
• Upper-Intermediate English or higher.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a CRM Team Lead to become a key member of our dynamic team. In this role, you will be responsible not only for developing and executing CRM and retention strategies but also for leading and mentoring a team of CRM specialists to achieve ambitious business goals.

HOW YOU WILL MAKE AN IMPACT

• Build and develop CRM and retention strategies for casino products
• Develop player lifecycle campaigns: onboarding, retention, reactivation, churn prevention, loyalty
• Create segmentation strategies and personalized communication flows
• Analyze CRM performance metrics including retention, LTV, ARPU, NGR, churn, CTR, and conversion rates
• Optimize communication funnels and player engagement strategies
• Collaborate with Product, VIP, BI, Content, and Dev teams
• Manage and mentor the CRM team
• Conduct 1:1 meetings, performance reviews, and team coaching
• Set KPIs and monitor team performance
• Oversee CRM campaigns across Email, SMS, Push, Onsite, and Messengers
• Work with automation and trigger-based campaigns
• Launch and optimize A/B tests
• Prepare technical tasks for BI and development teams
• Participate in CRM platform improvements and implementations

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 3+ years of CRM experience in iGaming
• 1+ year of leadership or team management experience
• Strong understanding of player lifecycle and retention mechanics
• Experience working with Tier-1 / European GEOs
• Hands-on experience with CRM platforms and campaign management
• Strong analytical skills and understanding of CRM metrics
• Experience with multichannel communication strategies
• Ability to work in a fast-paced startup environment
• Strong communication and organizational skills
• English level: Intermediate+ or higher

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a Network Engineer to join us.

Servers.com, powered by Nexcess, delivers specialized Infrastructure as a Service solutions for organizations where performance, scalability, and reliable execution are essential. As part of Nexcess, Servers.com contributes deep infrastructure expertise to a broader cloud technology organization serving businesses worldwide.
 

Our platform provides compute, storage, and networking services across the US, Europe, and Asia, with access to premium server hosting solutions in more than 26 data centers globally. We support leading enterprises and high-growth companies across industries including Big Data, AdTech, FinTech, Gaming, iGaming, Blockchain, and Streaming.

Key tasks:

• providing network equipment administration at multiple data centers;
• performing the routine and emergency maintenance works on network equipment;
• dealing with requests from external and internal clients;

• directly participating in internal projects (developing network, connecting new locations, implementing new equipment, automation).

   

Requirements:

• proficiency in LAN/WAN principles;
• strong understanding of dynamic network protocols (BGP/OSPF);
• understanding L2-networking: VLANs, xSTP family, LACP, Redundancy (LACP/VRRP/etc);
• ability to perform basic network troubleshooting;
• English level sufficient for reading technical documentation and communicating with customers (Intermediate at least);

• ability to learn, communication skills, willingness to take in and analyze large amounts of new information (mostly technical in English).

   

Will be a plus:

• experience with network equipment from Extreme, Juniper or Nokia;
• EVPN and/or MPLS knowledge;
• certifications from network equipment and software vendors;

• experience in telecom and/or datacenter networking.

   

What do we offer:

• work in a team of professionals at international level;
• mentor assistance, learning modern IT technologies;
• opportunity to practice and improve your English;
• сorporate English Program Compensation;
• comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;
• excellent pay and all necessary equipment;
• remote work from Bratislava with the possibility to use our co-working space;
• relocation support to Slovakia;
• support of legalization in Slovakia if needed.

We are looking for a technical support engineer in Bratislava.

Servers.com, powered by Nexcess, delivers specialized Infrastructure as a Service solutions for organizations where performance, scalability, and reliable execution are essential. As part of Nexcess, Servers.com contributes deep infrastructure expertise to a broader cloud technology organization serving businesses worldwide.
 

Our platform provides compute, storage, and networking services across the US, Europe, and Asia, with access to premium server hosting solutions in more than 26 data centers globally. We support leading enterprises and high-growth companies across industries including Big Data, AdTech, FinTech, Gaming, iGaming, Blockchain, and Streaming.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
​– you have a deep understanding of how the Internet and networks work;
​– experience with Linux operating systems (Ubuntu, CentOS, Debian);
​– knowledge of working in the Linux terminal.​

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

We are looking for a technical support engineer in Bratislava.

This position is also suitable for Junior-level professionals.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
– you know what components a modern computer consists of;
– you understand the basic principles of the Internet and computer networks.

Will be an advantage:
– experience with Linux operating systems (Ubuntu, CentOS, Debian);
– basic knowledge of working in the Linux terminal;
– experience in installing Windows/Linux OS from the ground up.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;
– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

About Us

We build innovative software solutions across fintech, real estate, healthcare, travel, hospitality, and AI. Our team leverages modern technologies to develop scalable products that solve real business problems.

We are looking for an SDR to identify potential clients, conduct outbound outreach, qualify prospects, and generate new business opportunities for our software development services.

Responsibilities

• Research target companies and decision-makers aligned with our ICP and services.
• Conduct personalized outbound outreach via email, LinkedIn, and other relevant channels.
• Manage follow-ups, qualify leads, and identify needs, projects, budgets, timelines, and decision-makers.
• Recommend relevant software development, IT outsourcing, or outstaffing services.
• Schedule qualified meetings and hand over opportunities to the sales team.
• Keep CRM data and prospect information accurate and up to date.
• Use AI tools, including Claude, for research, personalization, outreach, and daily sales tasks.
• Analyze outreach results and optimize messaging and follow-up strategies.
• Work with our existing AI-powered CRM database and add relevant new prospects.
• Collaborate with the sales team to improve lead quality and conversion.

Requirements

• 2+ years of experience as an SDR, BDR, or similar B2B sales role.
• Experience selling IT outsourcing, outstaffing, software development, or related B2B technology services.
• Proven cold outreach experience via email and LinkedIn.
• Strong understanding of B2B prospecting, qualification, and sales processes.
• Strong research and personalization skills.
• Experience with CRM systems and pipeline management.
• Hands-on experience with Claude and other AI sales tools.
• Strong communication, organization, responsiveness, and relationship-building skills.
• Proactive approach and high availability.
• English — Upper-Intermediate (B2+) or higher.

Nice to Have

• Experience selling software development, IT outsourcing, or outstaffing services
• Familiarity with sales engagement tools such as Instantly, Smartlead, or lemlist
• Experience with LinkedIn Sales Navigator or LinkedIn outreach automation tools
• Familiarity with lead enrichment and GTM automation tools such as Clay, n8n, Make, or Zapier
• Understanding of AI-powered software solutions and their business applications

What We Offer

• A custom AI-powered CRM with an existing company database and structured workflows.

• Access to the tools and resources needed for prospecting, campaign execution, and sales process management.

• An opportunity to shape GTM strategies, experiment with AI-driven workflows, and improve our business development processes.

• A dynamic environment working across fintech, blockchain, and AI.

• Flexible work arrangements with an emphasis on ownership, responsiveness, and results.

The Mobalytics mission is to create the ultimate gaming companion, providing powerful tools that enable all players to step up their game and be their best selves.

Over the past few years, we have gone from just servicing League of Legends players to empowering players of different genres through Teamfight Tactics, Diablo 4, Path of Exile 2, and many many more. Millions of players get game advice from Mobalytics every day, and now we want to be in their pocket too.

We're building the Mobalytics mobile app from the ground up, and we're looking for the engineer at its core. This is a hands-on, coder-first role: you'll write a large part of the app yourself and lead by example through your code, architecture and reviews. This isn't porting a website to a phone. It's building something players reach for between matches, in the queue and on the go.

Our Mobile Stack

• React Native with Expo (SDK, Expo Router, development builds)
• TypeScript everywhere
• EAS Build, EAS Submit and EAS Update for builds, store delivery and OTA updates
• GraphQL APIs backed by our Go microservices
• Mixpanel for product analytics

Your Responsibilities

• Build the app's foundation hands-on: architecture, navigation, state and data layer, offline behaviour, theming and a shared component library
• Write and ship features, and set the coding standards and patterns the rest of the squad follows
• Be the React Native reference for the team: review code and pair with React developers as they make the move to mobile
• Make the app feel native on both iOS and Android: performance, animations, gestures, haptics, push notifications and deep links
• Own the mobile release flow (signing, versioning, TestFlight and Play testing tracks, staged rollouts, OTA updates), together with our DevOps team, who handle CI/CD infrastructure
• Work with the Product and design team to decide what a phone does better than a desktop.
   

Your Technical Skill Set

• 5+ years of software engineering experience, with at least 3 years working mainly in React Native
• Shipped and maintained production React Native apps on both the App Store and Google Play. Please include store links in your application. Web React experience alone isn't enough for this role
• Solid React web background, enough to know where web habits break on mobile and to help others avoid those traps
• Hands-on experience with Expo: managed workflow and development builds, Expo Router, config plugins, and EAS Build, Submit and Update
• Strong TypeScript and modern React (Hooks, Suspense, performance profiling)
• Solid understanding of the React Native New Architecture (Fabric, TurboModules) and of when a native module is needed (Expo Modules API is a plus)
• Experience with Reanimated and Gesture Handler, and you care about 60 fps scrolling and smooth transitions
• Experience with GraphQL or REST data layers and caching (Apollo, TanStack Query or similar)
• Familiarity with mobile testing at different levels (Jest, React Native Testing Library, Detox or Maestro)
• Comfortable reading and debugging Swift/Kotlin and Xcode/Gradle builds when something breaks below the JavaScript layer
   

Your Personal Skill Set

• You'd rather open a PR than a slide deck, and you lead with working code
• You enjoy sharing what you know, and a good code review or pairing session is part of the job for you, not a distraction from it
• You want to do a job that means something, and to build things people love
• You speak up when the team is heading down the wrong path
• You are fluent in English. You'll work daily with global stakeholders and cross-functional team members in English.
   

Would be a plus

• Experience building an app from scratch (0 → 1) rather than only maintaining one
• Experience helping web developers move to React Native
• Experience with push notification strategy, in-app purchases or subscriptions
• Native iOS (Swift) or Android (Kotlin) development experience
• We don't care if you're ranked Bronze or Diamond, but familiarity with the games we support helps you understand what our players need
   

What we offer

• Real ownership: you'll shape a product from the very beginning, in a flat organization where good ideas win, not titles
• Fully Remote Job: we've been a remote company from day one
• Flexible working hours: apart from scheduled meetings, we don't have a set schedule or a required number of hours. Mobalytics is about results, not hours spent
• Salary paid in USD, wherever you are in the world
• 15 vacation days + 2 more weeks of company-wide vacation in Dec–Jan + 10 sick days

If you love games and want to build a mobile product for passionate communities of competitive gamers, this is the place for you.

We are looking for a Senior DevSecOps Engineer to join our Product Security team and help strengthen security across our software development lifecycle.

In this role, you will design, implement, and maintain security integrations within CI/CD pipelines, automate security workflows, and improve the reliability and effectiveness of security controls.You will work closely with Application Security, Cloud Security, DevOps, Platform, and Engineering teams to ensure that security checks are integrated seamlessly into development workflows, vulnerabilities are identified and addressed efficiently, and developers receive clear, actionable feedback. 

This is a hands-on technical role offering the opportunity to influence how security tooling and automation are implemented across our engineering environment.

Responsibilities
 

• Integrate and maintain SAST, SCA and secrets scanning in CI/CD pipelines and developer workflows
• Build reusable pipeline integrations and security rules managed as code, including agreed cloud configuration checks with Cloud Security and DevOps. Test changes, plan safe rollouts with pipeline owners and verify that required checks run across the agreed scope
• Tune scanner rules and configurations to reduce false positives and give developers useful feedback. Validate changes with AppSec, record exclusions and avoid hiding real risks to keep pipelines green
• Troubleshoot failed scans, broken integrations and security-related pipeline failures. Restore controls or escalate blockers promptly, explaining the impact and the action needed
• Automate finding collection, duplicate handling, ticket creation and status updates. Ensure validated High pipeline and secrets findings have an owner, action and due date; follow up and escalate unresolved ownership or blockers
• Work with AppSec and developers to validate findings, improve remediation guidance and check fixes where needed. Turn recurring problems into reusable checks and workflow improvements
• Apply scanner configuration changes within the approved baseline. Recommend new gates, tool changes and exception-handling improvements for approval; escalate pipeline-breaking issues or critical unowned findings to Manager (DevSecOps & Application Security)
• Maintain clear coverage records, troubleshooting guides and operational runbooks. Use pipeline and tool data to show missing checks, control failures and outstanding findings, and share knowledge so others can support the integrations
   

Requirements
 

• At least 3+ years of hands-on experience in DevSecOps engineering roles
• Strong understanding of Git workflows and CI/CD pipelines, with the ability to design reusable integrations, investigate failed jobs and assess the impact of changes on software delivery
• Practical experience configuring static application security testing (SAST), software composition analysis (SCA) and secrets scanning, tuning rules, investigating false positives and routing results to the right teams
• Ability to write, test and maintain automation in a suitable language, such as Python, Bash or Go, and integrate systems through APIs. A specific language is less important than reliable, maintainable integrations
• Experience implementing security checks or policies as code, with version control, testing and controlled changes
• Practical experience securing and hardening cloud environments with at least one major cloud provider (AWS preferred), including automated compliance checks against agreed security requirements
• Working knowledge of Linux and container-based build environments, including permissions, credentials and logs needed to troubleshoot security tooling
• Understanding of common application, dependency and exposed-secret risks; ability to distinguish a tool failure from a security finding and identify when specialist review is needed
• Ability to maintain clear coverage records, operational runbooks and reporting using pipeline, scanner and work-item data
• Strong problem-solving, communication, and collaboration skills, with the ability to take ownership of technical tasks and coordinate with cross-functional teams
• English(В1), Russian (fluent)
   

Will be a plus
 

• Direct experience with GitLab CI/CD security integrations
• Experience with Terraform or Kubernetes security checks
• Software supply-chain security, including software bills of materials (SBOMs), artifact signing or build provenance
• Experience integrating dynamic application security testing (DAST), or using AI-assisted tools to improve security automation with appropriate review
• Experience in fintech, trading, payments or other security-sensitive product environments
   

We offer
 

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company's approved Public holiday list
• Medical budget
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

We’re looking for a talented Concept Artist to help establish the visual identity of Finding Sanctuary, a sci-fi game set on a beautiful, mysterious alien planet. The project combines grounded speculative realism, futuristic technology, unique alien wildlife, and lush natural environments.

You’ll work on concept art for characters, humanoid enemies, alien creatures, and environments, translating the creative vision and references into cohesive, production-ready visual designs for the 3D art team.

Responsibilities

• Create concept art for main characters, humanoid enemies, alien creatures, and NPCs.
• Design distinctive character silhouettes, outfits, armor, equipment, and visual details.
• Develop original creature and wildlife concepts inspired by real-world animals and imaginative alien biology.
• Create environment concepts for lush alien landscapes, rainforests, vegetation, and hostile industrial interiors.
• Explore shapes, materials, lighting, and color palettes to establish a consistent visual language.
• Develop visual contrasts between organic alien nature and dark, aggressive sci-fi technology.
• Create design variations, moodboards, sketches, and detailed concept sheets to communicate ideas clearly.
• Collaborate with the client and 3D artists to ensure concepts are practical for 3D modeling, texturing, and animation.
• Refine designs based on feedback while maintaining the project's artistic direction.

Art Direction

The visual style is grounded sci-fi realism with a strong contrast between two worlds:

• Alien nature: Lush rainforests, deep indigo-violet canopies, iridescent jade vegetation, bioluminescent teal details, and unusual organic materials.
• Hostile technology: Industrial structures, dark armor, sharp silhouettes, black and red surfaces, and bright warm accents highlighting enemy weak points.
• Characters: A strong, physically capable female protagonist wearing sleek futuristic protective armor, alongside a brave cat companion with long, realistic fur and a cybernetic shield.
• Creatures and NPCs: Unique alien beings with distinctive anatomy, believable biological features, and elegant teal patterns integrated into their skin, scales, or fur.
• Enemies: Humanoid invaders wearing protective helmets, with recognizable silhouettes and a consistent industrial design language.

The goal is to create a visually rich alien world that feels believable, immersive, and worth protecting.

Requirements

• Proven experience as a Concept Artist, preferably in video games or entertainment.
• A strong portfolio showcasing character design, creature design, and environment concept art.
• Excellent drawing, anatomy, perspective, composition, and color theory skills.
• Ability to develop original designs from written briefs and visual references.
• Understanding of realistic and stylized-realistic rendering techniques.
• Ability to communicate ideas through clear sketches, silhouettes, detailed concepts, and design sheets.
• Experience creating designs that can be translated into production-ready 3D assets.
• Strong communication skills and the ability to incorporate feedback.

Nice to Have

• Experience working on sci-fi, fantasy, or action-adventure games.
• Knowledge of alien creature design and speculative biology.
• Experience designing futuristic armor, technology, props, and environmental storytelling elements.
• Familiarity with 3D production pipelines and the requirements of character and environment artists.
• Experience with Photoshop, Procreate, or other digital painting tools.

What We’re Looking For

We’re looking for an artist who can combine creativity with a strong understanding of visual storytelling and production requirements. You should be comfortable exploring multiple ideas, proposing original solutions, and maintaining consistency across characters, creatures, and environments.

You’ll have the opportunity to contribute to the visual foundation of a distinctive sci-fi game, helping transform the creative brief into a cohesive world that can be brought to life in 3D.

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.

This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements. Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.
 

What you will do

• Research relevant companies and contacts
• Find and verify professional email addresses
• Build, clean, and maintain prospect databases
• Set up and manage cold email campaigns in Instantly or similar platforms
• Manage 20+ sending accounts and up to ~2,000 emails per day
• Monitor mailbox health, deliverability, bounce and spam rates
• Add or replace sending mailboxes when needed
• Monitor campaign performance and identify issues
• Keep campaign data organized and provide short daily updates

What we are looking for

• Hands-on experience launching and managing cold email campaigns
• Experience with Instantly, Smartlead, Lemlist, Reply.io, Snov.io, Mailshake, or similar tools
• Understanding of deliverability, mailbox health, sending limits, bounce and spam rates
• Experience finding and verifying professional emails
• Experience working with multiple sending accounts
• Strong attention to detail and ability to work with large databases
• English B1+
• Full-time availability 16:00−00:00 Kyiv time Important: experience only in Data

Research, LinkedIn lead generation, or database building without hands-on cold email outreach is not sufficient for this role.

Nice to have

• Experience with Apollo, Clay, Hunter, Snov.io, NeverBounce, ZeroBounce, or similar tools
• Familiarity with CRM systems and outbound sales workflows
• Understanding of email warm-up and basic domain authentication principles
• Experience in B2B prospecting, lead generation, recruitment research, or email marketing
• Knowledge of Google search operators and other contact research techniques

What we offer

• Fully remote, full-time cooperation
• Stable working hours aligned with the US market: 16:00—00:00 Kyiv time
• Direct cooperation with a US-based software company
• Paid vacation and sick days
• English lessons and speaking clubs
• No time-tracking software
• Structured and personalized onboarding
• A short paid trial period lasting 5−10 working days
• Opportunities for professional growth within the team.
• Support from a mentor during onboarding
• Opportunities for professional growth and increased ownership within the team
• Compensation reviews based on performance

Hiring process

1. Introductory interview with Come Back Agency
2. Professional interview with the client’s representative
3. Short paid trial period
4. Final offer and onboarding

When applying, please briefly mention your cold email experience, platforms used, approximate number of sending accounts, and daily email volume.

You can also apply through our website: comeback.ua.

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.
 

This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements. Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.
 

What you will do

• Develop and maintain backend services on Node.js (NestJS, TypeScript)
• Design and build REST APIs working with PostgreSQL and Prisma
• Implement business logic and integrations with third-party services
• Build authentication and authorization flows
• Improve performance and stability of production systems
• Investigate and fix production issues
• Take part in code reviews and technical discussions
• Communicate directly with US-based clients on technical calls
   

What we are looking for

• 2+ years of commercial backend experience with Node.js 
• In-depth NestJS experience on real commercial projects: modules, guards, interceptors, pipes
• Strong TypeScript skills
• Solid approach to validation and DTOs
• Hands-on experience with PostgreSQL and Prisma
• Practical experience with AWS services
• Docker in day-to-day development
• Redis (caching, queues, sessions, or similar use cases)
• Experience with Node.js Streams
• Good understanding of OOP principles
• Confident use of Git
• Experience using Claude Code or readiness to use it as part of your daily workflow
• Ability to work independently and argue for your technical decisions
• English B2+ for confident spoken communication with US clients
• Full-time availability 16:00–00:00 Kyiv time
   

Important: NestJS experience limited to tutorials, courses, or pet projects is not sufficient for this role. We are looking for commercial backend experience; frontend-only profiles will not be considered. Full-stack developers are welcome if most of their practical experience is on the backend.
 

Nice to have

• Express.js
• Other ORMs (TypeORM, Sequelize) or MongoDB
• JWT, OAuth, RBAC
• WebSockets / Socket.io
• Microservices, message queues, background jobs
• Unit and integration testing
• CI/CD, Kubernetes
• Logging and monitoring
• Payment integrations
   

What we offer

• Fully remote, full-time cooperation
• Stable working hours aligned with the US market: 16:00–00:00 Kyiv time
• Direct cooperation with a US-based software company
• Mentorship from the Head of Node.js
• Paid vacation and sick days
• English lessons and speaking clubs
• No time-tracking software
• Structured and personalized onboarding
• Opportunities for professional growth and increased ownership within the team
• Compensation reviews based on performance
   

Hiring process

1. Introductory interview with Come Back Agency
2. Technical interview with the Head of Node.js: a code review session where you’ll discuss code snippets (no live coding)
3. Final culture-fit interview
4. Offer and onboarding
    

When applying, please briefly mention your years of commercial Node.js experience, NestJS projects you’ve worked on, AWS services you’ve used, and your English level.

You can also apply through our website: comeback.ua.

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.

This position is with a US-based software company that provides custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements. You’ll join a distributed internal team and work directly with US hiring managers and candidates.

Schedule: 16:00–00:00 Kyiv time (overlaps with US business hours)
Format: Full-time, fully remote
Market: United States. When there are no US openings, you’ll help with hiring in Ukraine.

Why this role is different

English is the core of this job. You’ll talk with American candidates every day, run full interviews on your own, keep the conversation natural, ask good follow-up questions, and present the company and its roles with confidence. If your spoken English is excellent and you’re a strong recruiter, we want to talk to you, even if you haven’t hired for the US market before.

What we’re looking for

• 2+ years hands-on recruitment experience, ideally in IT, software development, or international hiring.
• English at B2 - C1 level, close to fluent professional communication. You can run a full interview with a US candidate on your own, keep a natural conversation going, and handle unexpected questions without losing your footing.
• Full-cycle recruitment experience: understanding the hiring need, defining the candidate profile, sourcing, screening, offer management, and closing the hire.
• Strong sourcing skills across LinkedIn and other channels, including job boards, professional communities, and direct outreach in English.
• Experience hiring for both technical and non-technical roles at different levels.
• Strong communication and negotiation skills, especially around salary expectations and offers.
• The ability to manage several open roles and competing priorities at once.
• A structured, organized, and responsible approach. You own the process and always know what the next step is.

• Readiness to work 16:00–00:00 Kyiv time on a regular basis.

   

What you’ll be doing

• Own the full recruitment cycle for US clients, for technical and non-technical roles.
• Source candidates through LinkedIn and other channels, and run personalized outreach in English.
• Hold screening calls in English to assess experience, motivation, communication, and fit.
• Present roles and the company in a way that is clear and compelling, including to candidates who have never heard of us.
• Discuss compensation, handle objections, and negotiate offers.
• Work directly with hiring managers to clarify requirements and align on candidate profiles.
• Coordinate interviews between candidates and hiring managers across US time zones.
• Keep the ATS up to date and track candidate statuses and next steps.
• Give every candidate a professional, respectful experience at every stage.
• Support Ukrainian hiring when needed.
   

Nice to have

• Experience recruiting for the US market or interviewing American candidates.
• Understanding of the US job market, including W-2 / 1099 employment types and US work authorization.
• Experience working across US time zones.
• Hands-on experience with LinkedIn Recruiter and US job boards.
• Experience with ATS and CRM systems.
• Experience hiring Senior, Lead, or Management-level professionals.
• Experience in an outsourcing, outstaffing, product, or software development company.
   

What we offer

• Fully remote work.
• Paid vacation and sick days.
• English lessons to support your professional growth.
• Direct work with US clients and international hiring practices.
• Opportunities to grow within the team.
• Structured, personalized onboarding to help you get up to speed quickly.
   

Hiring process

1. Recruiter screening
2. Final interview with the Hiring Manager.
    

How to apply

Send your resume with a short note about your recruitment experience: which markets you’ve hired for, which roles you’ve closed, and whether you’ve worked with US candidates. You can also apply through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency.