Jobs at Djinni

Metamindz is a fast-growing UK-based IT software company. We help by providing fractional CTOs-as-a-service, building digital products, hiring exceptional technical talent, and conducting tech due diligence for global clients. 

We’re currently looking for a Tech Lead to join our client - an award winning IoT company disrupting the smart locker market with innovation.

This is a full-time, fully remote opportunity for an experienced, hands-on leader to guide technology teams through a rapid scaling phase, ensuring product stability and high-quality innovation for notable clients like Microsoft and PWC.

Key Responsibilities:
 

• Actively contribute to architectural decisions, infrastructure scaling, and code reviews, focusing on Ruby on Rails and AWS environments. Collaborate with engineers to solve technical challenges directly.
• Lead, mentor, and grow a geographically dispersed team of software and hardware engineers. Foster a collaborative, open engineering culture that encourages feedback and innovation.
• Oversee the design, development, and delivery of software and hardware products. Ensure thorough decision-making, due diligence, and accountability in all aspects of product development.
• Drive architecture improvements and infrastructure scalability to handle increased platform demand. Ensure system reliability and security as the business scales.
• Work closely with internal teams, including product, sales, and operations. Translate technical decisions into clear business impacts and vice versa. Facilitate cross-departmental communication to ensure alignment.
• Implement and refine engineering processes to improve efficiency, quality, and delivery speed. Encourage innovation while maintaining a focus on stability and performance.
• Prioritise customer needs and feedback to shape product improvements. Work with stakeholders to refine requirements and ensure products exceed user expectations.
• Ensure all software and hardware products comply with relevant data security, privacy, and environmental regulations.

Requirements:

• Proven experience leading hands-on development and managing software and hardware engineering teams in IoT or similar fields.
  • Strong knowledge of distributed systems and experience addressing the challenges they present.
  • Effective code review skills, ensuring high-quality standards across development.
  • Awareness of the limitations and potential downsides of generative AI in software development.
• Strong background in Ruby on Rails, React, TS, AWS
• Demonstrated experience in system architecture and infrastructure scaling.
  • Solid understanding of software architecture, including the ability to evaluate trade-offs and apply the right design for different scenarios.
• Ability to perform technical deep dives, contribute directly to development efforts, and lead by example.
• Excellent decision-making skills with a focus on due diligence and evaluating long-term technical impacts.
• Experience managing geographically dispersed teams and remote collaboration.
• Strong communication skills, with the ability to engage with internal stakeholders across departments.
  • Proficiency in drawing UML diagrams or using modelling languages to communicate between stakeholders and the development team.
• Strong organisational and problem-solving skills with the ability to manage multiple projects.
• Flexibility to adapt to evolving project requirements and fast-paced environments.

What we offer:
 

• Fully remote opportunity with a competitive salary:
• Opportunities to work with leading industry clients on cutting-edge IoT projects.
• A supportive and innovative environment that fosters personal and professional growth.

• Regular training, development programs, and clear pathways for career advancement.

   

How to apply:

Please send a short blurb about yourself and your favorite ice cream flavor (mine is cherry) :)

#WeAreIn for jobs that impact everyone's life. 

Do you want to lead the way in tackling complex challenges in ASIC to FPGA conversion? We are seeking a motivated and experienced Senior FPGA Design Engineer to play a key role in converting full-chip microcontroller ASIC to FPGA. In this role, you will define FPGA design constraints, develop and debug RTL conversion scripts, and support the FPGA tools to ensure smooth ASIC RTL integration. Join our team in Lviv and help us solve intricate debugging issues while working closely with global prototyping and design teams. 

Are you in?

Key responsibilities in your new role
 

• Define and implement custom IP modules for FPGA tools
• Write and verify test benches for FPGA integration and participate in debugging sessions to ensure smooth ASIC to FPGA conversion
• Develop RTL conversion scripts to automate the ASIC RTL adaptation for FPGA
• Debug hardware/firmware co-execution challenges and analyze issues with a focus on system functionality
• Assist the firmware team by reviewing and debugging C-language test firmware used for FPGA verification
• Define coding rules to facilitate efficient and FPGA-friendly RTL adaptation
• Collaborate with the global FPGA prototyping team to improve and streamline the ASIC to FPGA prototyping flow

Qualifications and skills to help you succeed
 

• University degree in Computer Science, Electronics, or equivalent
• 5+ years of experience in Digital Design using FPGA
• Experience in large-scale FPGA development in Verilog or VHDL on Xilinx devices or other FPGA platforms
• Hands-on experience with lab FPGA debug methodologies (e.g., ChipScope, Mentor Certus, oscilloscopes, protocol analyzers)
• Familiarity with scripting languages (e.g., Perl, Python, TCL)
• Good level of English

Please send us your CV in English

B2B Lead Generation & Outreach Specialist (LinkedIn, Email, CRM)

Remote | Full-time / Part-time / Contract

People love working for us and we have long term overseas workers who have grown with our organization.  Maybe the next one can be you!

We are looking for a detail-oriented and reliable B2B Lead Generation & Outreach Specialist to support our outbound growth efforts.

This person will help us identify the right target companies and decision-makers, build and verify lead lists, enrich CRM data, and support personalized LinkedIn and email outreach campaigns. You will help us get to the right person and get targeted yield of live sales meetings.  

This is not a pure sales closer role. It is a research, prospecting, data enrichment, and outreach support role for someone who is organized, accurate, and comfortable working with lead generation tools and outbound workflows.  This role is to give the organization the number of warm sales calls to reach sales conversion targets.  The team has strong closers who  can get on the phone and bring in the sale.  We need to source the business development contact and get them on a meeting with our top shelf sales team.  We are looking for people who are creative with successful digital outreach prospecting techniques and are creative in coming up with strategies to successfully set up meetings.  We are looking for someone who can help us roadmap our digital cold outreach strategy and be pro-active in executing it and getting results.  

Responsibilities

• Build targeted B2B lead lists based on ideal customer profile, industry, geography, company size, and decision-maker titles
• Research companies and contacts using LinkedIn Sales Navigator, company websites, databases, directories, and other online sources
• Find and verify business email addresses and other relevant contact details
• Perform lead enrichment, contact qualification, and prospect segmentation
• Support LinkedIn outreach and cold email outreach campaigns
• Prepare clean prospect lists for campaigns and keep records updated
• Maintain accurate lead records inside CRM and spreadsheets
• Perform data scraping, manage alerts, data cleanup, deduplication, and lead database management when needed
• Conduct market research and decision-maker research to support campaign targeting
• Track progress, organize lead data, and provide regular reporting on work completed

Requirements

• 2+ years of experience in B2B lead generation, prospect research, list building, data enrichment, or outreach support
• Strong hands-on experience with LinkedIn Sales Navigator
• Proven experience in verified email sourcing and email list building
• Experience with lead generation tools such as Apollo, Hunter, Snov, Lusha, ZoomInfo, Clay, or similar
• Experience maintaining lead data in CRM systems such as both basic excel Google Sheet formats our custom CRM solutions and Saas solutions such as HubSpot, Salesforce, Pipedrive, or similar
• Strong Excel / Google Sheets skills
• Good written English
• High attention to detail and accuracy
• Organized, self-managed, and able to work independently
• Comfortable handling repetitive research tasks while maintaining quality

Nice to Have

• Experience supporting cold email campaigns and LinkedIn prospecting campaigns
• Experience with data scraping and enrichment workflows
• Familiarity with deliverability basics and responsible outreach practices
• Experience in digital services, SaaS, agencies, online businesses, or other B2B markets
• Ability to improve list quality, targeting, and campaign preparation over time

What Success Looks Like

• Real ROI Driven results that yield target percentage of meetings based on your work
• High-quality and accurate lead lists
• Verified contact data with low bounce risk
• Well-organized and up-to-date CRM records
• Consistent output and dependable turnaround time
• Clean prospect segmentation for outreach campaigns
• Strong support for outbound efforts through accurate research and data preparation

What We Offer

• Remote work
• Flexible engagement structure
• Long-term opportunity for the right person
• Clear tasks, expectations, and measurable output
• Opportunity to grow into a larger lead generation / outbound operations role

To Apply

Please send:

• A short summary of your relevant experience
• The tools you use most often for lead generation, enrichment, and outreach support
• The industries or markets you have worked in

If we interview you, please be prepared to discuss: 

• Example results or sample deliverables
• One example of how you would build a lead list for a B2B outreach campaign

We are a well-established international legal and consulting firm looking for a mid-level SEO Specialist to help strengthen our online presence and drive qualified leads through organic search.

This role is ideal for someone who understands SEO strategy, content optimization, and technical SEO, and has experience working with service-based businesses.

Responsibilities

• Develop and execute SEO strategies to increase organic traffic and rankings
• Conduct keyword research and competitor analysis
• Optimize website pages, landing pages, and blog content for search engines
• Perform technical SEO audits and recommend improvements
• Work with content writers to develop SEO-friendly content
• Monitor rankings, traffic, and performance using SEO tools
• Identify new opportunities for growth through organic channels
• Prepare monthly performance reports and SEO insights

Requirements

• 2–4 years of experience in SEO
• Strong knowledge of on-page, off-page, and technical SEO
• Experience with tools such as Ahrefs, SEMrush, Screaming Frog, Google Search Console, and Google Analytics
• Understanding of search intent, keyword clustering, and content strategy
• Experience with CMS platforms (WordPress preferred)
• Ability to analyze data and translate it into actionable insights
• Strong English communication skills
• Experience with international SEO / multi-country websites
• Basic understanding of link-building strategies

What We Offer

• Opportunity to work with a well-established international legal firm
• Flexible work environment (remote / hybrid depending on location)
• Competitive compensation based on experience
• Long-term collaboration and career growth opportunities
• Work on projects across multiple international markets

If you're interested, please send your CV and examples of SEO projects or case studies.

Job Location: Remote work, priority given to candidates with local market experience

Nature of Work: Part-time / Flexible hours

Recruitment: 2 positions, responsible for developing markets in Ukraine or the United Kingdom

Industry: Oncology drug sales

Responsibilities：

Sell designated oncology drug products in the specified market, with direct interaction with patients.

Maintain and expand key customer relationships, establish sustainable collaboration models.

Qualifications：

Oncology drug sales experience is preferred.

Fluent in the working language of the target market: English for the UK market; Ukrainian  for the Ukraine market.

Self-motivated, able to set and achieve sales targets.

Excellent interpersonal skills, able to interact effectively with diverse individuals.

How to Apply：

Provide a brief summary of successful oncology drug sales cases.

Salary: Commission-based

An international performance marketing company is looking for a Senior Google Ads Specialist to lead and scale its paid search activities. This role involves strategic ownership of the Google Ads channel, campaign optimisation, and mentoring junior team members.

Responsibilities:

• Take full ownership of the Google Ads channel and align strategy with business goals
• Plan, launch, and optimise high-impact Search campaigns, as well as cross-channel campaigns (Display, Shopping, Performance Max, YouTube, Remarketing)
• Design scalable campaign structures, bidding strategies, and targeting models
• Analyse performance data to optimise budgets and improve ROI
• Conduct in-depth audits and provide strategic recommendations
• Mentor junior specialists and ensure best practices across campaigns
• Lead A/B testing initiatives across creatives, landing pages, and structures
• Collaborate with leadership and cross-functional teams
• Stay updated on platform changes, trends, and innovations

• Resolve complex tracking, compliance, and delivery issues

   

Requirements:

• 5+ years of hands-on experience managing Google Ads in performance-driven environments
• Strong expertise in advanced campaign structures, bidding strategies, and multi-channel planning
• Experience with automation tools (Ads Scripts, API workflows, Ads Editor)
• Deep understanding of tracking, measurement, attribution models, Google Analytics 4, and Google Tag Manager
• Proven experience managing substantial advertising budgets
• Previous mentoring or leadership experience
• Strong analytical skills with advanced Excel/Google Sheets proficiency
• Experience with analytics/reporting tools (e.g., SQL, Tableau, Looker) is a plus
• Familiarity with PPC/SEO tools such as SEMrush, Ahrefs, and Similarweb
• Solid understanding of CRO, user behaviour, and landing page optimisation

• Strong communication skills and fluent English (additional languages are a plus)

   

Benefits:

• Competitive fixed monthly salary
• Performance-based bonus scheme
• Monday–Friday schedule (9:00–17:00) with flexible start and finish times
• Up to 25 days of annual leave plus 5 sick days
• Access to industry conferences and learning resources
• Supportive environment with clear career growth opportunities
• Support with obtaining a work visa in Cyprus if required

An international performance marketing company is seeking a Senior Programmatic Media Buyer (RTB) to lead high-budget campaigns and contribute to the development of its programmatic strategy. This role requires strong technical expertise, strategic thinking, and the ability to mentor junior team members.

Responsibilities:

• Plan, launch, and optimise large-scale RTB/programmatic campaigns across multiple ad networks
• Manage various ad formats including Banner, Native, Pre-roll, Push, and Pop-under
• Develop advanced bidding strategies, audience segmentation frameworks, and scaling approaches
• Perform daily optimisation to maximise ROI and long-term growth
• Conduct in-depth performance analysis to identify trends and new opportunities
• Forecast results, manage pacing, and scale budgets effectively
• Support tracking architecture and advanced measurement setups, including Google Analytics 4, postback URLs, custom events, and attribution models
• Mentor junior buyers and provide guidance on best practices
• Collaborate with creative teams to develop data-driven testing strategies
• Present insights and strategic recommendations to leadership

• Identify opportunities for automation and workflow improvements

   

Requirements:

• 5+ years of hands-on experience in programmatic media buying (RTB)
• Strong experience working with multiple major ad networks and diverse ad formats
• Proven track record managing large budgets and delivering strong ROI on CPC/CPM campaigns
• Deep understanding of RTB auction dynamics, bidding logic, audience segmentation, and multi-channel environments
• Experience with complex tracking setups (postbacks, server-to-server tracking, attribution analytics)
• Strong analytical skills with advanced Excel/Google Sheets proficiency
• Experience with reporting tools such as Tableau and Microsoft Power BI is a plus
• Experience with SQL, BigQuery, or similar tools is a strong advantage
• Excellent communication and presentation skills
• Strong organisational skills with the ability to manage multiple projects
• English proficiency at B2 level or higher

What’s Offered:

• Monday–Friday schedule (9:00–17:00) with flexible start and finish times
• Remote work 
• Up to 25 days of annual leave plus 5 sick days
• Provident Fund scheme
• Access to industry conferences and learning resources
• Supportive environment with clear career growth opportunities
• If you are currently living in Cyprus, we will arrange a work visa for you.

We are looking for an experienced WordPress Developer with proven background in iGaming websites (online casino / betting / affiliate projects).

The developer will work on content-driven SEO websites built on WordPress, handling content publishing, layout implementation, and front-end adjustments. The role includes working with both page builders and hard-coded HTML layouts.

Important: Candidates without hands-on experience in the iGaming industry will not be considered.

Responsibilities

• Publish and format articles and landing pages on WordPress (or  HTML)
• Implement page layouts according to content templates and SEO requirements
• Maintain and update existing WordPress websites
• Ensure consistent styling across pages and devices
• Perform basic front-end adjustments using HTML / CSS
• Optimize page structure for SEO (headings, meta tags, schema, internal links)
• Collaborate with the Content Manager and SEO team
• Maintain site performance and Core Web Vitals standards
• Troubleshoot layout, plugin, or formatting issues
• Implement minor UI improvements and responsive fixes

Typical tasks may include:

• Publishing casino reviews and blog articles
• Formatting comparison tables, bonus boxes, and affiliate blocks
• Updating existing landing pages
• Improving page speed and technical SEO elements

Requirements

• 3+ years of WordPress development experience
• Mandatory experience working with iGaming websites (casino / betting / affiliate)
• Strong knowledge of HTML and CSS
• Understanding of SEO-driven content websites
• Experience with responsive layouts and mobile optimization
• Attention to detail in layouts and typography
• Ability to work independently and deliver tasks on time
• Portfolio with live WordPress projects

• English B1 or higher

Nice to Have

• Experience with Gutenberg or custom blocks
• Familiarity with SEO plugins (RankMath, Yoast)
• Experience optimizing Core Web Vitals / PageSpeed
• Understanding of WordPress themes and template hierarchy
• Basic PHP knowledge
• Experience with affiliate or comparison websites

We Offer

• Fully remote position
• Flexible working hours
• Hourly or task-based payment
• Clear tasks and structured workflow
• Fast feedback from the team
• Long-term collaboration

You will work on high-traffic iGaming SEO projects with an experienced team.

To Apply

Send:

• Short introduction
• Links to WordPress projects (preferably iGaming)
• Your hourly rate

Applications without iGaming experience will not be considered.

An international product company in the online entertainment and digital marketing space is looking for an experienced Traffic Manager / User Acquisition Specialist to work with the South Korean market.

The company develops high-load online products in the iGaming niche and operates across multiple international markets. Our team brings together experts in performance marketing, analytics, product, and development.

We actively test new traffic acquisition channels, scale successful hypotheses, and build long-term marketing strategies in highly competitive markets.

Key Requirement

• The most important criterion is geo-expertise in South Korea.

  We are specifically looking for specialists with hands-on experience managing traffic in South Korea in the following niches: iGaming, crypto or other high-risk industries.

• Theoretical knowledge is not sufficient. We are looking for real, practical experience working with Korean audiences, localized creatives, local traffic sources.
• Experience with local Korean Platforms Naver, KakaoTalk, Kakao Ads ecosystem, Naver Cafe or other local Korean platforms or alternative Channels (TikTok, Discord, In-app networks, DSP platforms, Native advertising networks, Influencer traffic with a performance marketing approach)

• Hands-on specialist with experience independently launching advertising campaigns, managing budgets and ROI, and understanding marketing funnels, retention, and LTV.

   

Working Conditions:

• Fully remote position
• Schedule: 5/2, from 09:00 to 21:00 Cyprus time
• High fixed salary + performance bonuses
• Progressive team that supports initiative
• Opportunities for professional and career growth

✔️ About the Role
We are looking for a CRM / Lifecycle Email Marketing Manager to manage and optimize our email communication with users.
In this role you will be responsible for building automated lifecycle campaigns, improving email engagement, and ensuring strong email deliverability.

✔️Responsibilities
- Build and manage lifecycle email campaigns (onboarding, engagement, retention, reactivation)
- Create automated email flows based on user behavior and product events
- Segment users and personalize email communication
- Monitor and improve email performance metrics (open rate, CTR, conversions)
- Manage email deliverability and domain reputation
- Set up and maintain SPF, DKIM, and DMARC authentication
- Monitor bounce rate, spam complaints, and inbox placement
- Run A/B tests to improve campaign performance
- Work closely with product and analytics teams

✔️Requirements
- 3+ years of experience in CRM, lifecycle marketing, or email marketing in B2C digital products, such as: dating platforms, iGaming platforms, social or messaging apps, subscription-based products
- Experience managing high-volume email campaigns (hundreds of thousands or millions of emails per month)
Strong understanding of lifecycle marketing and user segmentation
- Hands-on experience with marketing automation tools such as Braze, Customer.io, Iterable, Klaviyo
- Understanding of email deliverability concepts (SPF, DKIM, DMARC)
- Experience analyzing campaign performance and improving engagement metrics
- Knowledge of domain warming and email infrastructure

✔️What We Offer
- €4,000 – €6,000 per month (gross)
- Opportunity to work with high-scale email campaigns
- International team and fast-growing product environment

Trinetix is looking for a skilled Sales Support Specialist (Administrator). 

Join our team and collaborate with a leader in global connectivity with over 30 years of experience operating one of the world’s most reliable Internet backbones. Backed by Polhem Infra, the company delivers high-performance network infrastructure across 129 countries, supporting more than 2,900 customers worldwide. 

At Trinetix, our business unit partners with leading global organizations to empower sales teams and enhance customer experience. By providing administrative and operational support across pre-sales and post-sales processes, we enable account managers and sales representatives to focus on what they do best - building relationships and driving business growth. 

This is a unique opportunity to contribute to an organization shaping the future of digital communication, while being part of a team that strengthens collaboration, ensures data accuracy, and streamlines workflows across international markets. 

Join us and grow your career in a dynamic international environment. 

Requirements 

• 3–5 years of business experience in a sales support or administrative role 
• Experience with CRM systems (Salesforce required) 
• Proficiency in MS Excel 
• Strong communication skills and fluency in English (spoken and written) 
• Ability to collaborate with internal teams (Solution Engineering, Procurement, Product Management, Pricing Desk) 
• Experience in data entry and quality assurance 

Nice-to-haves 

• Telecom industry experience 
• University degree 

Core Responsibilities 

• Provide administrative support to account managers and sales teams 
• Ensure accuracy of customer order data for Billing, Delivery, and other departments 
• Manage billing profile changes, novations, credit notes, and site code updates 
• Validate invoice dates and billing amounts 
• Support internal projects requiring sales administration expertise 

Expected Qualifications 

• Take ownership of administrative processes that impact sales operations 
• Deliver accurate and timely support to ensure smooth execution of customer orders 
• Solve complex administrative challenges and contribute to process improvements 
• Make sound decisions independently while collaborating across teams and geographies 
• Drive efficiency by introducing new tools, workflows, or practices 

Join us in shaping the future of work.

Spacebring is a Ukrainian product company backed by Google. It transforms coworking space operations by eliminating bottlenecks, automating bookings, billing, and daily tasks. Today, Spacebring powers hundreds of spaces across 55+ countries — including well-known names like Kooperativ, Creative States, Diia Business, Google for Startups, Impact Hub, and many more.

We are looking for a skilled junior software engineer to work with our product team. A passion for programming and excellent problem-solving skills are a must.

Our tech stack: stackshare.io/spacebring/spacebring

Required

• 1+ year of experience with JavaScript, Node.js.
• Experience with React.
• Good problem-solving skills.
• Good knowledge of SQL.
• Good understanding of REST API.
• Good knowledge of Git.
• Technical education.

As a plus

• Knowledge or experience in functional programming.
• Knowledge or experience using AWS Lambda, DynamoDB, API Gateway, EventBridge, and CloudWatch.
• Experience with React Native.

We offer

• Work on a cutting-edge product and see your impact.
• Learn from a team of experts eager to share knowledge.
• Career growth in a fast-paced company.
• Opportunity of hybrid work and flexible schedule.
• Due vacation & sick leave.
• Regular salary reviews and stock options.
• Employee benefits: language courses, skill development, gym.
• Team retreats, camps, offsites, and social events.
• Comfortable coworking space in central Lviv.

About Asgaardian

Asgaardian is a new European premium trading card game accessories brand built by industry experts. We design and manufacture everything in Europe — built on a commitment to quality, craftsmanship, and the TCG community we love. We're growing, and we need a designer who can grow with us.

The Role

We're looking for a versatile, end-to-end Brand & Graphic Designer to own the visual identity of Asgaardian across every touchpoint — from packaging and product design to digital presence and trade show booths. This is a broad, hands-on role for someone who thinks in systems but executes in details.

You'll be our go-to creative for everything design-related — working closely with the commercial and marketing team to make sure Asgaardian looks and feels world-class wherever it shows up.

What You'll Work On

• Brand identity — maintaining, evolving, and applying our visual language consistently across all channels
• Packaging design — sleeves, boxes, retail displays, and product launches
• Website & digital UI/UX — designing web pages, landing pages, and digital assets that convert and look great
• Trade show & event materials — booth design, signage, banners, and exhibition graphics (e.g. Spiel Essen, GAMA Expo)
• Retail & POS materials — point-of-sale displays, retailer kits, in-store collateral for our LGS (local game store) partners
• Marketing assets — social media graphics, campaign visuals, email templates, ads
• Presentation decks — pitch decks, partner materials, internal documents

Basically: if it needs to look good, it lands on your desk.

What We're Looking For

• A strong portfolio showing versatility — brand, print, digital, and environmental/event design
• An eye for premium aesthetics with practical production know-how
• Experience working with physical product design and print specifications
• Comfortable working independently and managing your own projects end-to-end
• Good communicator who can translate business needs into visual concepts fast

• Experience in or genuine interest in the gaming, hobby, or collectibles space is a big plus — you don't have to play TCGs, but you have to care about the world we operate in

   

Nice to Have

• Motion graphics or short-format video editing
• Experience with trade show or booth design
• Understanding of retail/packaging production workflows

• Basic HTML/CSS or familiarity with web CMS tools

   

The Details

• Type: Full-time or part-time — we're open to the right setup for the right person
• Location: Remote
• Reporting to: Brand & Marketing lead

We are a rapidly growing company. Our mission is to strengthen Ukraine's defense capabilities by creating modern FPV drones for the security and defense sector. We are looking for a developer in the R&D department.
 

We expect:
-Experience working with various FPV drones and components.
-Ability to diagnose and solve technical problems of UAVs.
-Ability to clearly formulate feedback based on tests and work in a team.
-Experience with electronics and measurement equipment.
Will be a plus:
-Experience with soldering SMD components and measuring devices (multimeter, etc.).
-Engineering education.
-Ability to pilot FPV drones.
-Ability to use CAD to create drawings and 3D models.
-Independence, engineering thinking, attention to detail.
 

We offer:
-Reserving from mobilization.
-Flexible work schedule.
-Comfortable office without power outages.
-Opportunity to grow within the company.
-An atmosphere where new ideas and a bold approach to innovation are valued.

About the Project

We are developing an international online platform in the iGaming and entertainment industry, currently actively scaling in the Turkish market.

The project is in a rapid growth phase — the number of users and chats is increasing, and the support team is expanding.

We are looking for a Customer Support Team Lead who will manage the chat support team, build efficient processes, and ensure a high level of service for the Turkish GEO.

Your Responsibilities

Team Management

• Lead a team of Customer Support Operators (chat support).
• Create schedules, monitor attendance, and distribute workload.
• Onboard, train, and provide regular coaching to operators.
• Maintain team motivation and a healthy working atmosphere.

Quality & KPI

• Monitor and improve KPIs (CSAT, response time, FCR, quality).
• Review chats and provide structured feedback to operators.
• Work with mistakes and help develop operators’ soft skills.
• Collaborate with the QA team and participate in improving quality standards.

Operations & Escalations

• Handle escalations related to payments, verification, bonuses, and technical issues.
• Communicate with Payments, Product, Tech, and other teams.
• Optimize scripts, macros, and internal support processes.
• Participate in hiring operators for the Turkish market.

What We Expect From You

• Turkish — fluent (spoken and written) — mandatory.
• English — confident level for internal communication.
• 2+ years of experience as a Team Lead / Supervisor in support, call center, or chat support.
• Understanding of support KPIs and metrics.
• Experience in iGaming / betting / online entertainment is a strong plus.
• Strong people management skills: coaching, feedback, conflict resolution.
• Willingness to work evening and night shifts aligned with Turkish time.
• Experience managing a remote team is a plus.

Support Team Lead / Supervisor experience — highly relevant.

iGaming / betting support experience — a strong advantage.

What We Offer

• Fully remote position — work from anywhere.
• Schedule: 5/2, shifts aligned with the Turkish time zone.
• Evening and night shifts.
• Paid onboarding and support during the adaptation period.
• Direct collaboration with Product, Payments, and QA teams.
• Opportunity to build and scale a team for a key market.
• Long-term cooperation and growth opportunities within the project.