Jobs

We’re hiring an AI Agent Architect to design and build production-grade autonomous AI agents powered by LLMs. This role is for someone who has already shipped agentic systems, can architect multi-step reasoning pipelines, and knows how to make RAG reliable through evaluation, while optimizing cost at scale and addressing real-world failure modes.

What you’ll be responsible for

• Building and operating autonomous AI agents in production
• Designing multi-step reasoning pipelines (planning, tool-use, orchestration)
• Implementing RAG systems end-to-end and setting up evaluation to measure and improve quality
• Driving LLM cost optimization at scale (model selection, routing, caching/batching strategies, usage controls)
• Identifying and mitigating failure modes in AI systems (hallucinations, retrieval issues, tool errors, cascading failures)
• Designing multi-agent coordination patterns (specialized agents, handoffs, routing, communication protocols)
• Delivering these systems as cloud-native services (scalable, observable, resilient)Requirements (must-have)
• Proven experience building autonomous AI agents that run in production
• Experience designing multi-step reasoning and orchestration pipelines
• Hands-on implementation of RAG + evaluation (testing, metrics, and iterative improvement)
• Experience optimizing LLM costs at scale
• Strong understanding of AI system failure modes and practical mitigation approaches
• Experience with multi-agent coordination
• Experience building cloud-native systems (reliability, monitoring, scalable deployment)

We are looking for a Senior Frontend Engineer to lead the development of high-quality, scalable, and performant user interfaces. You’ll work closely with design, product, and backend teams to deliver seamless and responsive web and mobile applications. You’ll be responsible for driving technical direction, setting coding standards, and mentoring junior engineers while ensuring excellent user experience and frontend system architecture.

Key Responsibilities
• Architecture & Development: Design and build scalable frontend systems using modern frameworks like React.js and React Native, ensuring strong performance and maintainability.
• Component Reusability: Build modular, reusable UI components and establish team-wide frontend patterns and best practices.
• Cross-Platform Quality: Ensure responsive design, cross-browser compatibility, and native-like experience across devices.
• Collaboration: Work closely with backend developers, product managers, and designers to implement seamless user experiences.
• Code Quality: Drive code quality through code reviews, testing, and continuous improvement initiatives.
• Mentorship: Support and guide junior developers, fostering a learning culture and knowledge sharing.

Qualifications
• Experience: Minimum 5+ years of professional frontend development experience, with experience in both web and mobile (React Native) preferred.
• Tech Expertise: Proficient in React.js, React Native, JavaScript/TypeScript, HTML/CSS, and related tooling (Webpack, Babel, ESLint, etc.).
• Performance Optimization: Experience optimizing app performance, page speed, and rendering efficiency.
• Testing & CI/CD: Familiarity with frontend testing frameworks (Jest, React Testing Library) and integrating into CI/CD pipelines.
• UX Awareness: Strong sense of user-centric design, accessibility, and UI/UX principles.
• Version Control: Proficient in Git workflows and collaboration in a multi-developer environment.

Soft Skills

• Team Mindset: Works effectively in a team setting, shares ideas, and contributes to a collaborative culture.
• Ownership: Takes full responsibility for features from design to release and beyond.
• Adaptability: Open to feedback, proactive in learning new tools and adapting to evolving tech landscapes.
• Communication: Communicates clearly and effectively with both technical and non-technical stakeholders.

About the Company:

Our client is a San Francisco-based cybersecurity startup helping organizations secure and manage sensitive data. Their AI-powered platform discovers, classifies, and protects sensitive data across cloud apps, infrastructure, and internal systems, preventing leaks and ensuring compliance.

About the Product:
The first AI-native data leak prevention (DLP) solution, designed for modern enterprises. It protects sensitive data across SaaS, email, endpoints, and AI tools with high accuracy and minimal disruption. The Developer Platform allows flexible integration of data protection capabilities.

About the Role:
As a Backend Engineer, you’ll build low-latency, real-time microservices for detecting sensitive data. This team focuses on data exfiltration prevention on endpoints (MacOS or Windows), developing core platform features using deep OS-level knowledge.

Requirements:

• Minimum 5+ years of related work experience.
• Expertise in one of the following: Objective-C, Swift on MacOS or C/C++ on Windows.
• Demonstrable expertise in developing agents on one of MacOS or Windows:
• On MacOS, practical development experience with Endpoint Security System Extension is required. A plus will be knowledge of IOKit and of MacOS VFS model.
• On Windows, practical development experience with WDF (Windows Driver Frameworks), filter drivers and familiarity with user mode apps is required.
• Readiness to learn other systems languages (e.g. Rust, Go, Python). Prior experience in one of these languages is a definite plus.
• Experience with kernel-level debugging processes and tools. Ability to use reverse engineering techniques and debugging of kernel space code.
• Ability to decompose complex business problems and own them end to end across teams.
• Upper-Intermediate English.

Responsibilities:

• Designing and developing data exfiltration prevention apps, drivers, system extensions and services on MacOS or Windows.
• Maintaining and evolving mission-critical agents on endpoints.
• Own complex features from design to delivery and troubleshoot issues from customers.
• Designing and building secure software with cross-platform deliverables (Windows, MacOS).

• Writing and maintaining documentation about internal and public services.
   

   

What we offer:

• Long-term employment with competitive compensation, based on experience.
• Possibility to work remotely.
• An open, transparent and fun work culture.
• Multi-national team and collaborative work environment.
• Continuous knowledge sharing with engaged co-workers.
• Career and professional growth opportunities.

Client

Our client is a premium cruise operator focusing on destination‑driven travel.

Position overview

We are seeking an experienced, proactive Team Lead to guide a dynamic development team of 6+ developers on a cutting-edge full-stack project.

The ideal candidate combines strong backend expertise with deep frontend knowledge (React 19.0, TypeScript, Astro.js, and Node.js with TypeScript), taking ownership of technical leadership while fostering a culture of collaboration and continuous improvement.

You will drive the delivery of high-quality, scalable solutions and maintain transparent, effective communication with stakeholders.

Technology stack

Frontend:
React 19.0, TypeScript, Astro.js.
GraphQL client and REST/GraphQL CMS APIs (Payload CMS or alternatives such as Contentful, Strapi).
Responsive design principles.
Nice to have: state management with Nanostores or Zustand.
Basics of secure payment integrations.

Backend:
Node.js (TypeScript).
Apollo GraphQL server, Express.js.
Redis caching.
AWS ecosystem: ECS, EC2, CloudWatch, RDS Aurora, S3, Secrets Manager.
PostgreSQL database.
Unit testing with Vitest (or similar frameworks).

Responsibilities
 

• Lead and mentor a cross-functional team of frontend and backend developers, promoting professional growth and best practices.
• Ensure timely delivery of high-quality, secure, and performant features across the fullstack.
• Collaborate closely with PO, PM, UI/UX Designer, DevOps, and QA team to define, plan, and execute project roadmaps.
• Conduct code reviews, enforce coding standards, and maintain high code quality and technical documentation.
• Communicate effectively with clients, discuss architectural designs, provide technical guidance, and make informed decisions.
• Break down user stories into clear technical tasks, estimate efforts, and manage sprint planning and prioritization.
• Introduce innovative ideas in technology and processes to improve engineering culture and project success.
• Oversee integration of third-party services such as secure payment gateways, GTM, and OneTrust.
   

Requirements
 

• Minimum 5 years of software development experience with proven full-stack expertise.
• Strong command of React.js, TypeScript, and modern frontend frameworks and libraries.
• Solid backend experience with Node.js and frameworks like Express or NestJS.
• Hands-on experience with GraphQL (Apollo) and RESTful API design.
• Experience managing and scaling cloud infrastructure using AWS services.
• Familiarity with microservices, asynchronous messaging patterns, and secure payment integration basics.
• Deep understanding of responsive and accessible web design.
• Experience with version control systems (Git, GitHub) and Agile methodologies.
• Proven track record in team leadership, technical mentoring, and project management.
• Excellent problem-solving skills and the ability to manage multiple priorities effectively.
• Conversational English, with strong communication skills to interact with international teams and clients.
   

Nice to have
 

• Experience with state management libraries like Zustand or Nanostores.
• Knowledge of privacy and consent management tools such as OneTrust.
• Familiarity with WebSocket communications (SignalR or equivalent).
• Practical understanding of GTM (Google Tag Manager).
• Experience writing and maintaining unit and integration tests using Vitest or similar tools.

Tango is a successful, marketleader, a live-streaming Platform with 450+ Million registered users, in an industry projected to reach $240 BILLION in the next couple of years. 

The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans and monetize their talents.

Tango live stream was founded in 2018 and is powered by 300+ global employees operating in a culture of growth, learning, and success!

The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”. 

The best way to describe Tango's work style is not to use the word “impossible”. And we believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and of course our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!).  

Responsibilities

• Development and support of SPA on ReactJS: web version mobile-first of a high-load application, admin panels for internal use, and marketing pages
• Collaborate with other teams to effectively meet the product and technical needs of the project
• Proactively participate in improvements and existing solutions tuning
• Share expertise and knowledge with your teammates

Requirements

• At least 5 years of commercial experience in development in JS (ES6+)/Typescript
• Strong knowledge of CSS, HTML5, SASS, Jest
• At least 2 years of commercial experience in development in with ReactJS version 16+ (hooks)
• Experience with state management frameworks: Redux and Redux toolkit preferred
• Intermediate English

What we offer:

• International company with several offices in different locations : Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social package, including sports coverage, elite medical insurance for you and family;
• 20 working days paid vacation and 100% sick leaves coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team buildings and fun activities;
• Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.

We’re looking for a Senior Backend Engineer with Java, Python, and Golang skills to join our team.

Our client is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection.

Our team is responsible for the backend part for the main product line  - securing tens of millions of devices across the globe of all kinds of OS (Windows, Linux, macOS), and processing billions of security events every day.

You'll be joining a team with a significant impact on how our customers' environments (incl. 4 of Fortune10 companies, hundreds of Global2000 or governments) are protected, how they interact with agents, gain visibility into their security posture, and understand the risks and act upon them.

What will you do?
Design, develop and support backend system serving for endpoint security
●      Help us with initiatives around moving our services to a new deployment model.
●      Tuning and adjusting our services to work with new CPU architectures.
●      Improving the observability for our services.

• Requirements: 
  5+ years of extensive software engineering experience, including proven expertise in developing large-scale distributed systems and microservices architecture, with a focus on performance, scalability and reliability
• Proficiency in Java
• knowledge of Golang and Python 
• Experience with cloud platforms (AWS and/or GCP) and Kubernetes (must)
• Experience with Kafka or similar solutions is a plus

Who we are

We are a Ukrainian multiproduct company that creates database development and management tools, connectivity solutions, productivity tools, and data services for more than 500.000 clients from 120 countries. Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products. We’re committed to enhancing the experience of our customers across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals.

Among our clients, you can find such legends as Microsoft Corporation, Oracle America, IBM, Intel, and many more companies that deserve their place in the Fortune 100 and Fortune 500. Whether it’s global companies or individuals, we provide a customer-centric approach, delivering high-quality solutions and exceptional support.

Driven by passion, we play a substantial role in shaping the future of data management.
 

Product that needs your engagement

dbForge simplifies and automates your routine operations, doubles your productivity, and has every tool always at hand. The line of our products handles it all with database development and management tools that deliver value at every stage of your work. The features include code completion, static code analysis, database comparison and synchronization, reports generation, SQL code parsing, and many more.
 

Your future team of professionals

Join the dbForge development team, a group of over 30 dedicated professionals committed to creating innovative, high-quality solutions.

In our team, you’ll collaborate with skilled developers, work on impactful projects, and contribute to a culture that values expertise and continuous improvement.
 

Impact you will make

• Develop new features and improve existing functionality for automated testing tools (CLI, UI Automation, Performance, etc.).
• Create and maintain monitoring solutions related to gathering, storing, and analyzing test execution results.
• Collaborate with LEM (Lead Engineering Manager) and ATL (Automation Team Lead) during the design and implementation of functionality.
• Timely reporting of identified defects in tested products into the tracking system.
• Track the lifecycle of issues in tested products.
• Verify fixes for identified issues.
• Develop new test coverage for automated testing tools.
• Analyze current test coverage and propose improvements.
• Design and validate new testing strategies and scenarios in collaboration with QATL (QA Team Lead) and ATL.
• Ensure effective coverage for various execution scenarios of automated testing tools (e.g., “daily build,” “acceptance,” etc.).
• Eliminate redundant test coverage.
   

Skills we are looking for

• At least 5+ year of hands-on experience in developing, maintaining, and executing automated test scripts, ensuring sufficient test coverage, and integrating testing solutions into CI/CD pipelines to enhance software quality.
• Basic knowledge and understanding of .NET Framework and C#.
• Foundational knowledge and understanding of OOP and OOD principles
• Basic understanding of software testing theory.
• Experience with testing frameworks, particularly Selenium WebDriver.
• Familiarity with CI/CD systems (e.g., Jenkins, Azure, TeamCity, Bamboo).
• Understanding of automated testing principles.
• Basic knowledge and experience with scripting languages (e.g., PowerShell, Python, Groovy).
• Proficiency in working with databases and knowledge of SQL.
• Ability to use version control systems effectively.
• Experience with containerization systems, particularly Docker.
   

Nice to have

• Experience with performance testing tools such as JMeter, Gatling, or LoadRunner.
• Experience with API testing tools such as Postman, etc.
• Familiarity with monitoring tools for metric collection and visualization (e.g., Prometheus, Grafana, Elasticsearch, Zabbix).

Benefits you get

Maintain your work-life balance

• Take control of your workday with our flexible schedule.
• 19 days of annual vacation granted on a pro-rata basis.
• No overtime required.
   

Hybrid type of cooperation

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can help promote the global visibility of exceptional Ukrainian products from anywhere in the world.

Stay healthy

• Comprehensive medical insurance from a leading Ukrainian provider, including a wide range of services and special programs for relatives, and special options for those who live abroad.
• 15 working days of sick leave per year — because your health is our priority.
   

Grow with us

• In-house English courses to increase your proficiency through our online courses and speaking clubs with a native speaker.
• Online learning activities, including workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills.
• Experience exchange with our team of professionals who eagerly share their deep expertise across various fields.
• Opportunities for promotions, rotations, and transitions when you believe your skills could benefit a different role or team.

Stand with Ukraine!

We have an active pro-Ukrainian position! This means that we help our army, our servicemen, and their families not only through constant donations and volunteering but also through our military leave policy, special health insurance options, and financial assistance.
 

We are a perfect match if you share our values

We are professionals in our field. We know how to turn up our professionalism to the maximum because we are experts who enjoy solving complex tasks. We know how to focus on the product, think big, and, at the same time, delve deep into the details.

We create a calm and friendly atmosphere within the company. We value the freedom of open and transparent communications. Radical honesty is embedded in the foundation of our culture.

We are open to new things, constantly evolve, and practice regular knowledge sharing. Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.
 

Our Hiring process

• Recruitment interview
• Technical Interview
• Offer Call

We are seeking a highly skilled Bare Metal Engineer with strong low-level programming expertise and hands-on experience working directly with hardware. The ideal candidate will design, develop, debug, and optimize firmware and embedded systems without reliance on operating systems.

Required Qualifications:

Education

• Bachelor’s or Master’s degree in Computer Engineering, Electrical Engineering, Computer Science, or related field.

Experience

• 5+ years of experience in embedded systems or bare-metal development.
• Proven experience working without operating systems (no RTOS/Linux abstraction layers).
• Experience bringing up new hardware boards from scratch.

Technical Skills:

Programming

• Expert-level proficiency in C (mandatory).
• Strong experience with C++ (preferred).
• Assembly language experience (ARM, RISC-V, or similar architectures).
• Experience writing linker scripts and startup code.

Hardware & Architecture

• Deep understanding of microcontrollers (ARM Cortex-M/A, RISC-V, etc.).
• Experience with peripherals (SPI, I2C, UART, CAN, USB, GPIO, DMA, ADC).
• Strong knowledge of memory-mapped I/O and interrupt handling.
• Experience reading and interpreting hardware datasheets and schematics.

Debugging & Tools

• JTAG/SWD debugging experience.
• Familiarity with tools such as:
  • GDB
  • OpenOCD
  • Logic analyzers
  • Oscilloscopes
• Experience with cross-compilation toolchains (GCC, Clang).
• Build systems (Make, CMake).

System-Level Knowledge

• Bootloaders and startup sequence development.
• Low-level memory management.
• Performance optimization in resource-constrained systems.
• Power management techniques.
• Knowledge of CPU architecture and instruction pipelines.

Preferred Qualifications

• Experience with secure boot and hardware security modules.
• Experience with automotive (AUTOSAR), IoT, or industrial systems.
• Familiarity with FPGA interfacing.
• Experience with safety standards (ISO 26262, IEC 61508).
• Prior experience in silicon bring-up.

Soft Skills

• Strong problem-solving and analytical skills.
• Ability to debug complex hardware-software interactions.
• Strong documentation skills.
• Ability to work closely with hardware engineers.
• Self-driven and able to work independently.

Key Responsibilities

• Develop and maintain bare-metal firmware.
• Bring up new hardware platforms.
• Optimize system performance and memory footprint.
• Write device drivers from scratch.
• Conduct hardware-level debugging and validation.
• Collaborate with hardware, FPGA, and system teams.
• Review code and enforce best practices.

Deliverables

• Production-ready firmware.
• Hardware bring-up reports.
• Technical documentation.
• Test and validation plans.

• Project Description:

  We are embarking on a critical initiative to achieve ISO 81001 compliance for our esteemed client. ISO 81001 is a pivotal standard for health informatics, specifically focusing on the management and security of health information systems. This project aims to ensure Client's digital infrastructure aligns with the stringent requirements set forth by ISO 81001, safeguarding sensitive healthcare data and bolstering cyber resilience.

   

• Responsibilities:

  Conduct a thorough assessment of Client's existing IT infrastructure, policies, and procedures against ISO 81001 requirements.
  Identify gaps and vulnerabilities that need to be addressed to achieve compliance.
  Collaborate with cross-functional teams to design and implement robust security controls aligned with ISO 81001 standards.
  Deploy necessary security measures to protect Client's health information systems and data assets.
  Draft and enhance security policies, procedures, and guidelines tailored to ISO 81001 specifications.
  Ensure policies are communicated effectively and integrated into Client's operational framework.
  Perform risk assessments and develop risk management strategies to mitigate cyber threats and vulnerabilities.
  Implement proactive measures to enhance Client's cyber resilience in alignment with ISO 81001.
  Conduct training sessions and workshops to enhance cyber security awareness among Client staff.
  Foster a culture of security consciousness and best practices across the organization.
  Establish monitoring mechanisms to track ongoing compliance with ISO 81001 requirements.
  Conduct regular audits and assessments to ensure sustained adherence to security standards.
  Develop incident response protocols and procedures to swiftly address and mitigate security incidents.
  Continuously assess and refine security strategies based on emerging threats and industry developments.

   

• Mandatory Skills Description:

  Bachelor's degree in Cyber Security, Information Technology, or a related field.
  Proven experience in cyber security, particularly in compliance initiatives (ISO standards preferred).
  Strong understanding of health informatics and data security within healthcare environments.
  Excellent analytical skills with the ability to assess complex systems and processes.
  Effective communication skills to engage stakeholders and drive security initiatives forward.

Bank Pivdennyi is a leader in the Ukrainian financial market, ranking third among privately owned Ukrainian banks by total assets. For over 32 years, Bank Pivdennyi has been a reliable financial partner for individual and corporate clients alike.

The bank’s team consists of over 1,700 active, goal-oriented employees throughout Ukraine. For four consecutive years, Forbes magazine has included the bank in its “Top 50 Employers” ranking.

We are looking for a General QA Engineer to join our team.

What you will be doing:

• Develop and maintain automated API tests for microservice-based architecture;
• Perform integration testing of microservices and validate inter-service communication;
• Validate data consistency across Oracle databases during integration testing;
• Test and verify asynchronous interactions using message brokers (Kafka, RabbitMQ, IBM MQ);
• Investigating issues, analyzing logs, and performing root-cause analysis.

What you need for this role:

• 4+ years of experience in QA with a strong focus on backend and integration testing;
• Hands-on experience in API test automation using Java (RestAssured, Maven, TestNG/JUnit, Allure);
• Experience testing microservice-based systems (Java / Spring Boot);
• Good understanding of distributed systems and integration patterns;
• Experience working with message brokers (Kafka, RabbitMQ, IBM MQ);
• Strong SQL skills, experience with Oracle databases;
• Ability to test complex end-to-end integration flows;
• Experience working with CI/CD pipelines (Jenkins, GitLab CI, ArgoCD);
• Strong debugging and root-cause analysis skills.

Nice to have:

• Experience with mobile testing;
• FinTech / Banking domain experience;
• Experience with stubs and mock services.

If you are interested in the position, please submit your application to learn more.

It takes up to 14 days to review resumes. If you do not hear back from us within that time frame, unfortunately, we are unable to offer you a position at this time. However, we will save your resume in our database and contact you if a suitable opportunity arises.

Thank you for your interest in our vacancy!

ThirstySprout is the exclusive recruiting partner for this role. We represent a leading global travel technology company that has raised over $750M in funding and serves hundreds of millions of travelers worldwide. Their B2B division powers AI-driven travel and fintech solutions for major airline, hospitality, and financial services brands. This team operates at Series A speed inside that larger organization — high ownership, fast iteration, and AI-native engineering culture.

About the Team

The Customer Experience (CX) Product team owns the entire post-booking journey — from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions.

The team builds and operates the systems that enable fast, high-quality support at scale, including customer self-serve experiences within the app and partner-integrated flows, internal agent platforms for efficient human resolution, and a flagship agentic AI platform used both internally and offered as a B2B solution for global travel partners.

Together, these platforms support millions of travelers across chat, voice, web, and third-party channels, powering seamless post-booking experiences worldwide.

About the Role

As a Forward Deployed Engineer —  on AI Voice & Chat Platform team, you’ll combine engineering depth with customer-facing collaboration, embedding directly with partners to design, implement, and iterate on AI-driven service automation — from API integration across telephony, CRM, and travel supply systems to LLM prompt design, testing, and ongoing optimization.

This role bridges applied AI engineering, field deployment, and partner co-creation. It’s key to scaling the next generation of autonomous service technology for the travel industry.

Key Responsibilities

Platform Operations

• Configure and maintain AI assistant deployments across partner environments, including conversational flows, LLM prompt management, and system orchestration
• Conduct user acceptance testing (UAT) and regression QA for voice/chat bots — measuring and tracking accuracy, latency, and conversational quality
• Monitor operational health through analytics and logging tools; identify issues and coordinate fixes with Product and Core Engineering
• Contribute to the design of self-serve configuration capabilities for partners

Partner Integration & Enablement

• Support technical and operational onboarding for new partner integrations, including telephony (Twilio, Amazon Connect, Genesys, Five9, Avaya), CRM/ticketing (Salesforce, Zendesk, ServiceNow), and travel inventory platforms (PMS, GDS, CRS)
• Work hands-on with partner engineers to implement and validate platform capabilities and best practices
• Maintain strong relationships with external and internal stakeholders to ensure satisfaction, adoption, and continuous improvement

Data, Quality & Continuous Improvement

• Define and track performance metrics including conversation accuracy, escalation frequency, latency, and adherence to partner policies
• Design experiments and analyze conversation data using SQL, Python, and other tools to identify trends and performance gaps
• Contribute to prompt engineering and test new conversational behaviors to ensure the assistant meets partner brand tone and expectations

System Architecture & Workflow Automation

• Understand and document how telephony, CRM, and AI components interconnect; identify risks and opportunities for optimization
• Build and maintain automation scripts and tools to streamline implementation and monitoring
• Ensure robust data governance, version control, and documentation for all integrations

Cross-Functional Collaboration

• Serve as operational liaison between Product, AI Engineering, and operational teams
• Act as incident manager during outages or performance issues — swift triage, communication, and resolution
• Support roadmap planning with data-backed insights into feature adoption, partner feedback, and operational pain points

Minimum Qualifications

• Hands-on experience with APIs, JSON, SQL, and Python for data manipulation, workflow validation, and automation
• Understanding of LLM-based systems, prompt design, and conversational AI testing methodologies
• Familiarity with voice synthesis and ASR technologies (e.g., ElevenLabs, Whisper, Deepgram, OpenAI Realtime)
• Knowledge of cloud telephony / CPaaS providers (e.g., Twilio, Amazon Connect, Genesys, Avaya, Five9)
• Experience with CRM and ticketing systems (Salesforce, Zendesk, or equivalent) and their connection to voice/chat workflows
• Bias for action — autonomous, takes initiative to research problems, find solutions, and communicate with stakeholders
• Excellent written and verbal communication skills in English
• Ability to travel to the United States (~15–20%) for partner engagements

Preferred Qualifications

• Technical and operational knowledge of the travel technology ecosystem — GDS systems (Amadeus, Sabre, Travelport), hotel PMS/CRS platforms, OTA partner APIs for flights, hotels, and ancillary products
• Experience in a Forward Deployed, Solutions Engineering, or Applied AI implementation role
• Experience implementing contact routing, IVRs, and customer journey flows using technologies like NICE IEX, Amazon Connect, or Kustomer
• Prior experience with AI chatbot/voicebot operations and/or B2B SaaS integrations
• Demonstrated ability to manage complex partner integrations from kickoff through steady-state support
• Proficiency with operational tools such as Jira, Confluence, Amplitude, Datadog
• Deep subject matter expertise in customer service operations
• Ability to create compelling data visualizations that communicate complex insights clearly 

ThirstySprout is the exclusive recruiting partner for this role. We represent a leading global travel technology company that has raised over $750M in funding and serves hundreds of millions of travelers worldwide. Their B2B division powers AI-driven travel and fintech solutions for major airline, hospitality, and financial services brands. This team operates at Series A speed inside that larger organization — high ownership, fast iteration, and AI-native engineering culture.

About the Team

The Customer Experience (CX) Product team owns the entire post-booking journey — from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions.

The team builds and operates the systems that enable fast, high-quality support at scale, including customer self-serve experiences within the app and partner-integrated flows, internal agent platforms for efficient human resolution, and a flagship agentic AI platform used both internally and offered as a B2B solution for global travel partners.

Together, these platforms support millions of travelers across chat, voice, web, and third-party channels, powering seamless post-booking experiences worldwide.

About the Role

As a Software Engineer on the CX Platform team, you will design, build, and evolve the core systems behind the company’s post-booking experience. Your work will directly impact customers, internal support agents, and the continued expansion of the AI-driven voice and chat platform.

You’ll collaborate closely with Product, Design, AI, Data, and Operations partners to deliver intelligent, scalable customer service systems — including conversational AI workflows, self-service customer journeys, internal tools used by thousands of agents, and infrastructure that enables partner-specific experiences.

You’ll report to a Senior Engineering Manager and work alongside engineers focused on platform services, integrations, AI orchestration, and self-service UX.

Day-to-Day

• Design, build, and improve backend and/or full-stack systems that power the AI assistant platform, internal agent tools, and customer self-serve flows

• Develop scalable APIs, microservices, and orchestration logic supporting complex post-booking journeys across AI, chat, voice, and web

• Partner with product, design, AI, and operations teams to deliver features that streamline customer experiences and enhance agent efficiency

• Integrate with external systems such as telephony, CRM, identity, or booking platforms to support both internal use cases and partner deployments

• Own features end-to-end — from technical design through implementation, testing, deployment, monitoring, and iteration

• Contribute to architectural decisions, code reviews, reliability improvements, and ongoing enhancements to engineering best practices

• Analyze system performance and user behavior to identify opportunities for automation, optimization, and cost reduction

Minimum Qualifications

• 3+ years of experience in software engineering, ideally building large-scale distributed systems or customer-facing applications

• Strong technical background with modern frontend and backend development, distributed systems, APIs, and cloud infrastructure

• Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems

• Experience with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar)

• Ability to break down complex problems, make pragmatic tradeoffs, and ship iteratively

• Strong communication skills and comfort collaborating with cross-functional teams

• Hands-on experience with AI coding tools and a demonstrated ability to integrate them effectively into your workflow

Preferred Qualifications

• Experience with conversational AI, LLM orchestration, or automation systems

• Experience building AI-first products (not just using AI as tooling)

• Experience building customer service, CRM, telephony, contact center, or workflow automation tools

• Familiarity with Scala/Python, React, TypeScript, or modern frontend frameworks

• Experience integrating with external systems (telephony APIs, identity providers, payment gateways, CRMs)

• Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus

Our client is the leading TV streaming platform in the US. We are looking for a Senior Salesforce developer to join the team working on an industry-leading Digital Marketing Management platform used by advertisers to manage their online and campaigns across all media channels, device platforms, advertising exchange, manipulate data, and manage client's services to work on the strategic migration from Zendesk CRM to Salesforce.



Job Description

Highly skilled Senior Salesforce Developer to play a key role in the strategic migration from Zendesk CRM to Salesforce. The ideal candidate has at least 5+ years of hands-on Salesforce development experience, excels as an independent contributor, and can work with minimal supervision while owning complex technical deliverables related to data migration, system redesign, and integration.

Required Skills & Experience

- 5+ years of overall Salesforce development experience, preferably in enterprise environments.

- Experience with Salesforce Service Cloud - must have

- Experience with Salesforce Contact Center - must have

- Integration with external applications (ie: custom apps, 3p tools, etc) - must have

- Omni-channel experience (call routing, queue based routing, etc) - would like to have

- Integration with CCaaS (Contact Center as a Service) vendors (i.e., Amazon Connect, Zendesk, NICE, etc) - would like to have

- Apex Classes, Triggers, Batch Apex, Schedulable Apex

- Lightning Web Components (LWC) & Aura Components

- Visualforce pages

- SOQL, SOSL, Salesforce data model

- Salesforce APIs and integration patterns (REST/SOAP APIs, Platform Events, Middleware is a plus)

- Practical experience with data migration, data modeling, ETL processes, or CRM platform transitions

- Experience working with version control (Git), CI/CD pipelines, and DevOps practices.

- Strong understanding of the Salesforce security model, sharing rules, and data model design.

- Experience working in Agile development environments

- Relevant Salesforce certifications (Platform Developer I/II) highly preferred.

- Strong analytical and problem-solving skills, especially around complex data structures.

- Excellent communication and documentation skills.

Job Responsibilities

- Own Salesforce Service Cloud development for customer support platforms including case management, workflows, automations, and service analytics.

- Design and implement scalable, production-grade Salesforce solutions using Apex, LWC, triggers, async processing, and APIs.

- Translate ambiguous business problems into clear technical designs and durable implementations without supervision.

- Build and manage complex data models, data migrations, and large-scale data operations with accuracy and performance in mind.

- Design and implement bi-directional integrations between Salesforce and external systems (REST/SOAP, event-based, batch, or middleware-driven).

- Drive system behavior around SLAs, entitlements, routing, escalation, automation, and service intelligence.

- Identify platform limitations early and engineer around them instead of escalating excuses.

- Debug and resolve high-impact production issues across data, integrations, automation, and security models.

- Contribute to platform governance, performance optimization, and long-term maintainability.

- Collaborate with Product, Support Ops, and Engineering peers

About Us

We are an emerging Iraqi game-changer in Telco, Software, Game Development, and AI solutions based in Dubai, UAE.

Our goal is to bring Iraqi Telco, Software, Game Development, and AI industries to a new level and make Iraq one of the tech leaders in the world.

We are expanding rapidly across new markets, and we invite you to join us on our journey and grow with us as we build innovative solutions for the region.

About the Roles

We're hiring for two levels – please indicate which role you're applying for:

• Senior Fullstack Developer – Primarily hands-on, shipping features and building systems
• Lead Fullstack Developer – Hands-on plus team leadership and technical decision-making

Both roles are remote, long-term, and full-time. You'll work alongside our CTO/CPO, VP of Engineering, Product Manager, Designer, and QA Engineer to build B2C, B2B, and Enterprise solutions designed for scale, security, and high availability.

Our systems support regional user bases across varying network environments, handle complex integrations with mobile operators and third-party platforms (including AI services), and provide the reliability that both our business and our B2B clients depend on.

What You'll Work On (Both Roles)

• Customer-facing Web and Mobile applications
• B2C Web store and digital services platform
• B2B Web solutions varying in complexity and time-to-market
• Integrations with mobile operators, payment providers, and AI services
• Projects ranging from quick MVPs to complex enterprise systems with detailed requirements and pixel-perfect design

Our Tech Stack

Frontend: React, Next.js, TypeScript

Backend: Node.js, TypeScript

Database: PostgreSQL (Cloud SQL), Redis

Infrastructure: Google Cloud Platform – Cloud Run, Cloud Storage

IaC & Deployments: Pulumi (TypeScript), GitHub Actions, preview environments per PR

Observability: Specify: Cloud Monitoring, Datadog, Sentry or similar

Tests: unit, integration, E2E

AI/LLM integrations (image, text, audio)

Role: Senior Fullstack Developer

Focus

80% hands-on development, 20% collaboration and code review

Responsibilities

• Design and implement features across the full stack (frontend, backend, database, infrastructure)
• Write clean, tested, well-documented code that others can maintain
• Collaborate with Product and Design to refine requirements and propose technical solutions
• Troubleshoot production issues and participate in incident response
• Contribute to technical documentation

Technical Requirements

• Experience: 5+ years as a Fullstack Developer shipping production systems
• Languages: Strong TypeScript/JavaScript proficiency
• Frontend: React and Next.js — component architecture, state management, performance optimization
• Backend: Node.js – RESTful API design, async patterns, error handling
• Database: PostgreSQL – schema design, query optimization, migrations
• Caching: Redis for session management, caching, and queues
• Testing: Experience with unit, integration, and e2e testing (Jest, Playwright, Cypress, or similar)
• Security fundamentals: Authentication (OAuth, JWT), authorization patterns, OWASP basics, secrets management
• DevOps: Docker, CI/CD pipelines (GitHub Actions), containerized deployments
• Cloud: Comfortable working with managed cloud services (GCP preferred, AWS/Azure acceptable)
• API design: RESTful best practices, versioning, OpenAPI/Swagger documentation
• AI/LLM integration: Experience calling LLM APIs (OpenAI, Anthropic, etc.) and handling responses in production systems

Nice to Have

• Experience with working on web and mobile apps 
• Infrastructure as Code (Pulumi or Terraform)
• Experience with Telco integrations or payment systems
• GraphQL
• Event-driven architecture and message queues
• Experience with AI tools and coding assistants 
• Experience in game development or gamification layers development (what we mean by games is simple functionality like quizzes with point allocation, achievements, etc.) 

Professional Requirements

• Clear communicator – you proactively share updates, ask clarifying questions, and keep stakeholders informed
• Self-managing – you understand requirements, break down tasks, estimate realistically, and deliver
• Quality-focused – you care about testing, documentation, and maintainability, not just "it works"
• Collaborative – you work well with Product, Design, and QA; you don't operate in a silo
• Fluent English (written and verbal)

Role: Lead Fullstack Developer

Focus

50% hands-on development, 50% leadership, architecture, and coordination

Responsibilities

Technical Leadership

• Lead technical design and architecture decisions for complex projects
• Establish and maintain coding standards, review processes, and engineering best practices
• Own system reliability – monitoring, alerting, incident response, and post-mortems
• Make build-vs-buy decisions and evaluate third-party tools and services
• Drive technical debt reduction and platform improvements

Team Leadership

• Lead a team of 2+ developers – assign work, unblock issues, ensure quality output
• Conduct code reviews with a focus on mentorship and raising team standards
• Guide developers in their technical growth and provide constructive feedback
• Track resource allocation and capacity across projects
• Shield the team from unnecessary interruptions while keeping them aligned with business priorities

Stakeholder Collaboration

• Attend meetings with partners, clients, and internal stakeholders
• Translate business requirements into technical plans and estimates
• Communicate technical trade-offs and risks to non-technical stakeholders
• Collaborate with VP of Engineering and CTO on roadmap and architecture direction

Technical Requirements

Everything listed for Senior Fullstack Developer, plus:

• Experience: 7+ years as a Fullstack Developer, with 2+ years in a tech lead or team lead capacity
• System design: Proven ability to design scalable, maintainable systems – microservices vs monolith trade-offs, data modeling, API contracts, caching strategies
• Observability: Experience setting up monitoring, logging, and alerting (e.g., Datadog, Grafana, Cloud Monitoring, PagerDuty)
• Performance: Track record of diagnosing and resolving performance bottlenecks
• Security: Deeper understanding of secure architecture – network security, data encryption, compliance considerations
• Production ownership: Experience running systems at scale, handling incidents, and conducting post-mortems
• Infrastructure as Code: Hands-on experience with Pulumi, Terraform, or similar

Nice to Have

• Experience with Telco or mobile operator integrations
• Prior experience in a startup or scale-up environment
• Platform engineering or developer experience (DX) initiatives
• Familiarity with SOC 2, GDPR, or regional compliance requirements
• Experience with AI tools and coding assistants 
• Experience in game development or gamification layers development (what we mean by games is simple functionality like quizzes with point allocation, achievements, etc.) 

Professional Requirements

Everything listed for Senior Fullstack Developer, plus:

• Leadership presence – you can represent the engineering team to stakeholders and advocate for technical needs
• Decision-making under ambiguity – you can move forward with incomplete information and course-correct as needed
• Conflict resolution – you handle disagreements constructively and build consensus
• Hiring and growth mindset – you're invested in building a strong team, not just delivering features
• Written communication – you can write clear technical specs, ADRs, and project updates

Shared Logistics

Location: Remote (preferred: Europe, Caucasus, Central Asia, Middle East)

Work Hours: Full-time, 9pm-6pm 8h work days (schedule can be adapted)

Duration: Long-term engagement

Probation: 2 months at full salary

Interview Process

1. Screening interview – VP of Engineering and Product Manager (30–45 min)
2. Technical interview – VP of Engineering, Product Manager, and CEO (60–90 min)
   • Senior: Focus on coding, system design fundamentals, and problem-solving
   • Lead: Focus on architecture, leadership scenarios, and technical decision-making
3. Final interview – CEO (30–45 min)

To Apply

Please send:

• Your CV and LinkedIn profile
• Link to portfolio or GitHub with demonstrable work
• Which role you're applying for (Senior or Lead)

About Pulse Intelligence

Pulse Intelligence is building the definitive data platform for the global mining industry. We aggregate, process, and enrich data from hundreds of sources (regulatory filings, stock exchanges, company websites, news, and financial APIs) to give mining investors and analysts a real-time, comprehensive view of every mining asset, company, and commodity on the planet.

Our platform combines large-scale web scraping with LLM-powered data extraction to turn unstructured documents (NI 43-101 technical reports, RNS announcements, SEDAR filings) into structured, queryable intelligence. We're a small team shipping fast, and every engineer has an outsized impact on the product.

About the Role

We're looking for a Senior AI Data Engineer to take ownership of our entire data pipeline, from raw document ingestion through AI-powered extraction to clean, structured records in our database. You'll be the technical lead on data acquisition and enrichment: architecting scrapers for new sources, designing LLM extraction strategies, making decisions on data modeling, and driving the quality and coverage of our mining asset database.

This is a high-autonomy role for someone who can see the big picture and execute on the details. You'll decide which data sources to prioritise, how to structure extraction pipelines, and when to invest in automation vs. manual curation. You'll ship scrapers one day, redesign an entity extraction pipeline the next, and mentor the team on best practices throughout.

What You'll Do

• Own data acquisition and scraping - identify, prioritise, and build scrapers for new data sources (exchanges, regulatory filings, company websites, financial APIs) and scale them to run reliably in production
• Design LLM extraction pipelines - architect and iterate on prompt-driven pipelines that extract structured mining data (assets, production, reserves, companies) from unstructured documents
• Build the document processing pipeline - take raw PDFs, HTML, and filings from ingestion through to clean, structured data using OCR, parsing, deduplication, and text normalisation
• Drive data quality and coverage - design verification, deduplication, and enrichment workflows, and own the data model that keeps our mining asset database accurate and well-structured
• Keep pipelines running - monitor scheduled jobs, design for failure recovery, and ensure the system scales without manual intervention

What You Need

• 5+ years of Python in data engineering or backend development
• Web scraping at scale - you've built and maintained production scrapers (Scrapy, Playwright, Selenium, or similar)
• Prompt engineering - you've used LLM APIs (OpenAI, Anthropic, or similar) to extract structured data from unstructured text, and you iterate on prompts systematically
• Strong SQL and data modeling - you've designed schemas and optimised queries in PostgreSQL or similar
• Self-directed - you identify what needs doing and drive it to completion with minimal oversight

Nice to Haves

• Mining or resources industry knowledge (NI 43-101, JORC, resource classifications)
• AWS (S3, EKS) or similar cloud infrastructure
• LLM self-verification, chain-of-thought, or agentic pipelines
• Experience with workflow orchestration tools (Airflow, Dagster, or similar)
• Experience mentoring engineers or leading a small data team

Benefits

• Work on a product that maps the entire global mining industry
• Small team - your work directly shapes the product
• Remote-friendly with flexible hours
• Equity in a growing platform

Hiring Process

• Introductory call - 30 minutes
• Take-home challenge - 6 hours
• Technical & cultural fit interview - 1 hour
• System design interview - 1 hour