Jobs

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

Our client builds engaging gaming platforms in the sweepstakes and social casino space, combining free-to-play entertainment with real-money features. Their products include highly engaging casual games designed to attract and retain large audiences across digital channels.

Design plays a key role in business growth: creative assets are produced at high speed for user acquisition campaigns, social media, CRM, and promotional activities. The team works closely with performance marketing and product stakeholders to create visuals that not only look strong but also directly influence user engagement and campaign performance.

This is a fast-paced environment where creative work has visible impact and where strong design decisions contribute directly to product growth.

About the Role:

We are looking for a Marketing Graphic Designer to join a growing creative team and help shape the visual identity of multiple gaming brands.

In this role, you will own the full lifecycle of static creative production — from brief to final delivery — creating high-quality assets for marketing campaigns, social media, CRM, and promotional activities.

You will work closely with performance marketing, product teams, and external creative partners to turn ideas into visuals that support user acquisition, engagement, and retention. This role offers real creative ownership, room to bring new ideas, and the opportunity to influence visual direction in a fast-moving environment.

Key Responsibilities:

• Create on-brand visual assets for in-game interfaces, marketing campaigns, social media, email and CRM communications.
• Design logos, icons, typography and other branding elements to maintain a cohesive visual style.
• Ensure consistency of color, hierarchy and layout across multiple products and channels.
• Collaborate with performance marketing and product teams to adapt designs for user acquisition and promotional campaigns.
• Participate in brainstorming sessions, contribute concept sketches and design proposals.
• Optimize static graphics for technical requirements of advertising platforms and in-app environments.

Required Competence and Skills:

• 3+ years of professional graphic design experience, ideally in a digital or gaming context.
• Expertise in Adobe Creative Suite (Photoshop, Illustrator) and experience with Figma or similar tools.
• Strong attention to detail and precision in visual execution.
• Proven creative thinking and problem-solving skills under tight deadlines.
• Effective communication and collaboration skills with cross-functional teams.
• A portfolio demonstrating high-quality design work across digital channels.
• Upper-intermediate level of English (written and spoken)

Nice to Have:

• Experience designing for performance marketing and user acquisition campaigns.
• Background in the gaming industry or familiarity with social casino mechanics.
• Degree in Graphic Design or related visual arts field.

Why Us:

We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

We provide full accounting and legal support in all countries we operate.

We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

We offer a highly competitive package with yearly performance and compensation reviews.

Integration & Solutions Specialist - SAP Commerce

We’re looking for an Integration & Solutions Specialist who can connect e-commerce ecosystems with CRM tooling and turn business expectations into working technical solutions. In this role you’ll own integration concepts end‑to‑end — from discovery and design to delivery and handover — ensuring that customer systems work together as one coherent landscape.

What you’ll do

• Design integrations at scale: create robust integration scenarios across the SAP CX & CRM environment, using components such as SAP Customer Data Cloud (CDC), CDP, Emarsys, and SAP Integration Suite.
• Deliver and support: produce clear technical documentation, diagnose issues, and keep implemented flows stable over time.
• Work with multiple parties: coordinate with internal engineering teams and customer stakeholders to align architecture decisions with business priorities.
• Keep growing: follow SAP product updates, complete trainings, and pursue relevant certifications.

What we expect

• 3+ years in solution design, integration architecture, or technical consulting with a strong integration focus.
• Hands‑on experience with APIs, web services, and common messaging/integration patterns; ability to read/write code in Java, Python, or JavaScript.
• Confident communication in English (B2+); willingness to guide colleagues and share practical know‑how.

Nice to have

• Prior exposure to the SAP CX portfolio.
• Cloud experience (GCP and/or Azure).
• German language skills.

Our partner: A Ukrainian product & service IT company with over 11 years of history, offices in Kyiv, Lviv, and Krakow, and a team of 450+ professionals. With strong expertise in JavaScript and Salesforce, the company has been developing its own products for the past 10 years and is now launching three B2B SaaS AI solutions.
 

Who we are looking for

The first Product Marketing Manager to take full ownership of revenue growth (MRR) for a portfolio of AI products:

– MagicCV — a tool for instantly reformatting resumes into a corporate template.
– MagicScreen — a candidate scoring system based on JD + an AI agent for automated screenings.
– Invoice Generator — a decentralized system for managing invoice signing.

This is a zero-stage role: you will define how product marketing works in the company — from positioning to experiments and growth loops. As the portfolio grows, there is a clear path to the position of Head of Product Marketing.

Main Responsibilities
 

Product Marketing & Positioning

– Define positioning, messaging, and value propositions for each product and target segment.
– Translate product capabilities into clear customer benefits and use cases.
– Own ICP, segmentation, and JTBD frameworks.
– Develop core PMM assets: messaging frameworks, landing page copy, onboarding flows, sales enablement materials.

Go-To-Market & Growth

– Build and execute GTM strategies for new launches, features, and pricing experiments.
– Partner with SEO, PPC, and SDR teams to drive trial → activation → conversion → expansion.
– Own activation, conversion, retention, and monetization hypotheses.
– Influence the product roadmap together with Product and Engineering based on market insights.

Revenue & Data Ownership

– Be accountable for MRR growth metrics (conversion, churn, LTV).
– Define and track north-star metrics for each product.
– Use data to prioritize experiments and scale what works.

Experimentation & Optimization

– Run fast, structured experiments (pricing & packaging, onboarding & activation, messaging, channels & funnels).
– Build repeatable experimentation frameworks and learning loops.

AI-First Execution

– Leverage AI tools for research, messaging, experimentation, analytics, automation.
– Continuously improve speed and quality through AI-powered workflows.
 

Mandatory Requirements

– 3+ years of experience in Product Marketing for digital products (SaaS, B2B/B2C applications, software platforms).
– Proven experience in end-to-end positioning, messaging, and go-to-market strategies.
– Strong understanding of funnel metrics: impact on activation, conversion, retention, and MRR.
– Hands-on experience working closely with Product, Engineering, Growth Marketing, and SDR teams.
– Data-driven mindset: ability to turn analytics into growth hypotheses and experiments.
– Experience running fast, structured experiments (messaging, onboarding, pricing, channels).
– High level of autonomy — comfortable being the first PMM and building the function from scratch.
– AI-first marketer: actively uses AI tools to improve speed and quality of work.
– English Upper-Intermediate+ (working with international markets and team).

Foundational PMM Skills:

– Market, competitor, and customer research (qual & quant).
– ICP definition, segmentation, personas, Jobs-To-Be-Done.
– Messaging frameworks and value propositions development.
– Funnel & lifecycle thinking (acquisition → activation → revenue → retention).
– Strong written communication for landing pages, onboarding, lifecycle messaging.

Tools & Platforms:

– Analytics: GA4, Mixpanel, Amplitude, Hotjar, Looker or similar.
– Paid Acquisition: Google Ads, Meta Ads, LinkedIn Ads.
– Automation/Email: HubSpot, Customer.io, Braze, Intercom, Mailchimp or similar.
– Experimentation/CRO: VWO, Optimizely, Google Optimize, etc.
– Design/Collaboration: Figma, Canva, Miro, Notion.
– AI: ChatGPT, Claude, Jasper, Midjourney/DALL·E or other AI tools.

Nice-to-have:

– Experience in B2B SaaS, especially PLG models.
– Experience with freemium, trial-based, or self-serve products.
– Experience supporting multiple products simultaneously.
 

We offer

– Work: Full-time, remote-first (offices in Kyiv, Lviv, Krakow for hybrid format if desired).
– Vacation & Sick Leave: 18 working days of vacation, 15 sick days (5 — 100% paid), 12 D&O days.
– Reservation (military deferment): Possible (even before the end of the probation period in some cases). Individual assistance with wanted list issues.
– Wellness: Medical insurance / sports compensation / annual HealthCheck / flu vaccination of your choice (starting from month 4).
– Education: Regular tech talks, educational courses, paid certifications, English classes.
– AI tools: Compensation up to $20/month for AI tools (more — with justification).
– Community: Football team, budget for team lunches, branded gifts.

COMPANY OVERVIEW:

IT product company is a leader in providing advanced telecommunications and IoT solutions to enterprises and enterprise customers worldwide. The company's mission is to empower communication, which is why we offer a wide range of communication products that are carefully customized to meet the specific requirements of our customers. Regardless of the industry or size of the organization, we develop optimal solutions to meet your unique needs.
 

POSITION SUMMARY:

We’re looking for an experienced and analytical SEO Specialist to help drive the visibility and growth of our online presence across global markets. You’ll be responsible for developing and executing SEO strategies that improve organic search rankings and generate qualified traffic.
 

RESPONSIBILITIES:

• Conduct full SEO audits to identify issues and opportunities.
• Develop and execute SEO strategies to increase organic traffic and visibility in global markets (US, Europe, Asia Pacific).
• Research and identify relevant keywords with high conversion potential.
• Optimize on-page elements: meta tags, headers, internal linking, images, etc.
• Improve site architecture and URL structure for SEO efficiency.
• Monitor and improve page speed, mobile-friendliness, and core web vitals.
• Analyze and enhance backlink profiles, perform outreach and link-building.
• Monitor competitors’ SEO and backlink strategies.
• Use SEO tools (e.g., Ahrefs, SEMrush, Google Search Console, Screaming Frog) to track performance and insights.
• Work closely with developers and content teams to implement technical and content recommendations.
• Prepare performance reports and adjust strategies based on metrics.
   

REQUIREMENTS:

• Proven experience in SEO for global markets.
• Strong knowledge of on-page, off-page, and technical SEO best practices.
• Experience with international keyword strategy and content planning.
• Familiarity with modern SEO tools and platforms.
• Ability to analyze data, prepare reports, and adjust campaigns accordingly.
• Strong organizational and project management skills.
   

COMPANY OFFERS:

• Employment in according to the Ukrainian labor law (24 days of vacation, sick leave).
• Opportunity to work with advanced telecommunications technologies and gain hands-on experience.
• Exposure to a global clientele and the opportunity to contribute to the development of effective solutions.
• Mentorship from experienced professionals in the telecommunications industry.
• Collaboration and a supportive work environment.
• Competitive compensation package and growth prospects.

About the role
We are looking for a Middle Java Backend Engineer to join our team and work on developing and supporting backend services.

You will be involved in building REST APIs, working with databases, and integrating with external systems.

Responsibilities

• Develop and maintain backend services using Java and Spring Boot
• Build and support REST APIs
• Work with PostgreSQL (schema design, query optimization, transactions)
• Integrate with external services via HTTP APIs
• Implement authentication and authorization (JWT, role-based access)
• Work with file storage (S3 / MinIO)
• Write tests and support existing functionality

Requirements

• Experience in backend development with Java and Spring Boot
• Experience building and supporting REST APIs
• Good knowledge of Spring Web, Spring Data JPA, Hibernate, Spring Validation
• Practical experience with Spring Security, OAuth2 Resource Server, JWT, role-based access
• Solid experience with PostgreSQL (schema design, query optimization, transactions)
• Experience managing database migrations with Flyway
• Experience integrating external services via HTTP APIs
• Experience working with S3 / MinIO or similar storage
• Experience with testing: JUnit 5, Spring Boot Test, integration tests
• Experience with Gradle, Docker, Git

Nice to have

• Experience with Testcontainers
• Experience with Keycloak or similar IAM / SSO solutions

Strim Duo is a creative digital studio based in Limassol, Cyprus. We specialize in social game development, product engineering, UX/UI design, custom software solutions, mobile apps, and post-launch product support.
Our mission is to build products that work seamlessly across devices, delivering engaging experiences for millions of users worldwide.

The expertise we’re looking for

• Solid technical skills in Spine 2D.
• Solid technical skills in TexturePacker.
• Solid technical skills in Photoshop.
• Experience with JSON.
• Work experience as a Tech artist, Animator or Designer.

• Understanding of principles of graphics optimization.

   

Would be a plus

• Basic skills in After Effects, VFX.
• UI/UX general understanding.
• Previous experience in gaming/iGaming.
• Proficiency in English, both written and spoken.

Your position will include

• Preparation of arts and animations in Spine for integration
• Projects optimization;
• Interaction with developers to ensure control over the correct integration of art resources;
• Configuring graphics and voice acting in the engine.

We are looking for a Product Manager to join an AI-driven HealthTech product focused on improving clinical decision-making and patient outcomes.

If you have experience launching and scaling product features in HealthTech and enjoy working at the intersection of AI, data, and real clinical impact, this role could be a great fit for you.

We offer:

• Flexible working hours;
• Paid vacation and sick days;
• Health insurance;
• Professional growth;
• Internal English classes and compensation for educational courses;
• Professional accountant and lawyer;
• Friendly atmosphere.
   

Requirements:

• 3-5 years of experience as a Product Manager;
• Experience in HealthTech / MedTech;
• Proven experience in launching or scaling product features;
• Experience with A/B testing, user interviews, and post-release analytics;
• Strong ability to conduct comprehensive research and competitor analysis;
• English: Upper-Intermediate or higher.

Strim Duo is a creative digital studio based in Limassol, Cyprus. We specialize in social game development, product engineering, UX/UI design, custom software solutions, mobile apps, and post-launch product support.
 

Our mission is to build products that work seamlessly across devices, delivering engaging experiences for millions of users worldwide.

We`re looking for a proactive and relationship-driven Retention Manager 

We’re looking for

• 3+ years of experience in account management, retention, or client success (B2B environment)
• Proven ability to manage client relationships and drive commercial outcomes
• Experience in the iGaming industry is a strong advantage
• Analytical mindset with the ability to identify performance gaps and opportunities
• Strong communication and negotiation skills
• Ability to work cross-functionally and manage multiple stakeholders
• Proactive, self-driven, and results-oriented approach

• Fluent English

   

Responsibilities

• Own the reactivation of inactive, underperforming, and churned B2B projects
• Re-engage operators that have fully stopped cooperation and understand reasons for churn and assess reactivation potential
• Analyze reseller and operator portfolios to identify activated but non-performing integrations
• Work closely with resellers to revive dormant operators within their networks
• Proactively reach out to inactive or churned partners to identify blockers
• Rebuild relationships and restart commercial activity through tailored reactivation approaches
• Coordinate internal teams (Product, Tech, Marketing) to support relaunch or reactivation scenarios
• Document churn reasons, reactivation outcomes, and recurring blockers for internal insights
• Transfer non-responsive or commercially blocked cases to the Sales team with full context and recommendations

Gamzix company, a dynamic player in the iGaming industry:

• Was founded in March 2020 with a vision to redefine the world of online slot games
• Has already successfully produced 60 slot games
• The team has grown to over 140 skilled professionals, and we continue to grow
• Our main hub is in Warsaw - right in the heart of Europe
• With a strong focus on quality and compliance, we hold the prestigious MGA B2B Critical Supply License and certifications from industry leaders iTechLabs and GLI, ensuring the highest standards

Hey there! 👋

The Gamzix team is growing, and we’re looking for a Learning & Development Manager (Mid/Mid+) who will take ownership of building and developing the learning culture in the company.

This role is ideal for someone who enjoys creating learning systems from the ground up, working closely with teams and leadership, and combining strategic thinking with hands-on training delivery.

You’ll have the opportunity to shape the L&D direction, launch development programs, and scale learning processes as the company grows.

Responsibilities

• Own and develop the Learning & Development function within the company
• Conduct intro sessions about the iGaming industry for the employees
• Design and run structured onboarding and adaptation programs
• Partner with team leads and managers to identify learning needs and skill gaps
• Build and maintain a company-wide learning roadmap aligned with business goals
• Organize and facilitate internal training sessions and workshops (e.g., NDA, compliance, internal processes, knowledge sharing)
• Launch and manage learning initiatives with internal experts and cross-team knowledge sharing
• Research, select, and coordinate external training providers (sales, management, leadership, soft skills, etc.)
• Contribute to the development of the company’s learning infrastructure (LMS / knowledge base / internal learning platforms)
• Plan and manage L&D budgets, while also designing impactful low-cost learning initiatives
• Develop training materials, learning paths, and development programs
• Measure learning effectiveness and impact (feedback, engagement, performance improvements)
• Act as a learning partner for managers, helping them develop their teams

Requirements

• 3+ years of experience in Learning & Development, Training, or People Development roles in iGaming
• Experience building or scaling learning programs, onboarding, or internal academies
• Strong facilitation and training delivery skills
• Experience conducting needs analysis and translating it into learning solutions
• Experience working with external training vendors and educational providers
• Understanding of modern L&D practices and frameworks (learning journeys, blended learning, capability development)
• Experience working with learning budgets and prioritizing development initiatives
• Strong stakeholder management and communication skills
• Proactive mindset with the ability to own and drive learning initiatives independently

What we offer

• Market-level salary in the IT/Gaming industry
• Relocation support to Warsaw
• Referral bonus - bring in awesome people and get rewarded
• Home-Office coverage
• 7-hour working day: 10:00-18:00 (including lunch break)
• Hybrid model in Warsaw; full remote - for other locations
• Paid Sick Leave: up to 10 working days per year
• Paid Time Off: 18 vacation days, 10 days off, paid state holidays
• Corporate benefits: medical coverage, sports compensation, psychological services compensation
• Professional Development Support: reimbursement for external courses, training & certifications
• Corporate English classes (Business or General) - flexible timing
• Buddy Program
• Internal Gamzix Store (earn coins & exchange for branded gifts)
• Corporate team building and activities
• Open and transparent communication - accessible C-levels, quick decision-making, friendly and supportive atmosphere

Our people are passionate professionals who truly enjoy what they do.
At Gamzix, your ideas matter, teamwork drives results, and everyone keeps up with the fast-paced rhythm of the iGaming industry.

Enable3 is the loyalty and engagement layer for digital brands.
 

We help mobile apps, games, fintech companies, edtech platforms and other digital products launch loyalty programs in days. From classic points and missions to token-based campaigns and community rewards.

We are looking for a B2C Product Manager who understands how consumer products grow, retain users, and drive engagement through behavioral mechanics.

The role focuses on building and optimizing engagement mechanics, onboarding flows, gamification logic, and user journeys inside loyalty ecosystems used by consumer products.
 

Main requirements

• 3–6+ years as Product Manager / Product Owner
• Experience working on B2C products (mobile apps, fintech, gaming, marketplaces, social platforms, Web3 apps)
• Strong understanding of user engagement, retention, and activation mechanics
• Strong understanding of: AARRR metrics (Acquisition, Activation, Retention, Referral, Revenue), onboarding funnels, behavioral design, gamification mechanics, loyalty and reward systems, referral programs, segmentation, and experiments (A/B testing)
• Basic understanding of: APIs and integrations, event-driven product architecture, product analytics tools, experimentation frameworks
• Preferred experience with: Jira / Figma
• Product analytics tools (Tableau / Hotjar / GA)
• Strong analytical thinking
• Ability to structure product problems
• Ownership mentality
• Ability to work in fast-moving startup environments
• Clear communication with design and engineering teams
• English level Upper-Intermediate / Advanced
   

Main responsibilities

• Own the B2C engagement experience within Enable3 loyalty widgets and loyalty components system
• Design user journeys and engagement mechanics (missions, quests, rewards, referrals, gamification)
• Improve user activation and retention flows for consumer users
• Work closely with engineering on product requirements and delivery
• Define product requirements, user stories, and acceptance criteria
• Analyze user behavior and optimize product flows
• Launch experiments and A/B tests to improve engagement metrics
• Collaborate with design to improve the UX of loyalty widgets and dashboards
• Work with growth and marketing teams to support product campaigns
   

What we offer

• Hybrid format in Lisbon, Portugal
• Flexible working hours
• 20 paid days to recharge and unwind
• Additional support covering 14 days for health-related matters
• Professional growth support during the first months, with guidance from experienced team members
• Engaging corporate events and activities
• Competitive financial compensation

Main requirements

• 3+ years in B2B sales, ideally in SaaS, MarTech, AdTech, Mobile, or Loyalty/Gamification tools
• Advanced English (C1+)
• Proven experience owning the full sales cycle: prospecting → qualification → demo → follow-up → closing
• Experience selling to product, marketing, and growth teams within digital businesses
• Strong understanding of ICP qualification
• Ability to run product demos and translate product features into ROI-driven value
• Comfortable using CRM (HubSpot), LinkedIn Sales Navigator, email outreach tools
• Highly proactive: able to build pipeline, test segments, develop outbound angles, and suggest improvements
• Growth mindset, resilience, and ability to work in a fast-moving startup environment

Bonus: experience selling to gaming studios, mobile apps, fintech, telecom, or Web3 projects
 

Main responsibilitiesPipeline Building & Lead Qualification

• Build and manage a strong pipeline of qualified prospects across gaming, fintech, apps, startups, and Web3
• Perform outbound prospecting through LinkedIn, email, and partner channels
• Qualify leads and route non-fit leads to nurturing workflows

Product Demos & Consultative Sales

• Conduct high-quality, tailored demos for different ICPs
• Deliver ROI-driven narratives that support conversion and shorten sales cycles

Deal Management & Closing

• Manage follow-ups, objection handling, contract negotiation, and closing motions
• Maintain CRM hygiene and forecasting accuracy

Cross-functional Collaboration

• Collaborate with Marketing to align outbound angles, pre-demo materials, and ICP segmentation insights
• Work with Product to understand upcoming features, roadmap, and customer feedback loops
• Support PR & Content with sales insights about objections, preferences, and verticals
   

What we offer

• Hybrid format in Lisbon, Portugal
• Flexible working hours
• 20 paid days to recharge and unwind
• Additional support covering 14 days for health-related matters
• Professional growth support during the first months, with guidance from experienced team members
• Engaging corporate events and activities
• Competitive financial compensation
   

Stages of interviews

• Call with Recruiter
• Intro Call with Hiring Manager
• Demo call – Case Study
• Final Call if needed

We’re looking for an Account Manager with B2B experience to work with a platform that helps digital products retain and engage users through loyalty programs, gamified missions, and token-based rewards.

Main requirements

• 3+ years as an Account Manager or Customer Success Manager in B2B SaaS
• Proven experience managing multiple client accounts simultaneously (5–15)
• Hands-on experience launching clients end-to-end: onboarding → configuration → production
• Solid understanding of web and mobile application architecture
• Confident working knowledge of: REST APIs (endpoints, events, callbacks, webhooks), Client–server interactions, Databases (entities, relations, event-based logic)
• Experience with analytics and BI tools: Tableau (or equivalents: Looker, Power BI, Metabase)
• Comfortable working with admin panels and no-code tools
• Understanding of loyalty, gamification, and retention mechanics
• Ability to select and adapt loyalty mechanisms based on client business goals
• Experience working with solution catalogs, templates, or modular platforms
• Clear, structured communication with B2B clients
• Ability to translate business needs into technical requirements
• Proactive mindset — focused on driving outcomes, not just execution
• Strong ownership, time management, and deadline discipline
• English level - C1
   

Main responsibilities

• Manage client communication across all stages: onboarding, configuration, and production launch
• Select appropriate loyalty and gamification mechanics from the Enable3 catalog
• Independently configure client programs in the product’s admin panel
• Collect, structure, and communicate client requests to the development team
• Coordinate with the Sales team during client handover and go-live
• Ensure timely launches and alignment with client expectations
   

What we offer

• Hybrid format in Lisbon, Portugal
• Flexible working hours
• 20 paid days to recharge and unwind
• Additional support covering 14 days for health-related matters
• Professional growth support during the first months, with guidance from experienced team members
• Engaging corporate events and activities
• Competitive financial compensation
   

Stages of interviews

• Call with Recruiter
• Intro Call with Hiring Manager
• Final Call if needed

Evestar is a fast-growing marketing agency with a team of 60+ professionals. We are recognized as one of the leaders in digital marketing in Florida and continue to scale internationally. We are currently looking for a strong Recruiter / Talent Acquisition Specialist for a long-term opportunity within our dynamic and growing team.

Key Responsibilities:

• Source and actively headhunt top talent across North America, South America, Europe, and Asia
• Manage hiring for roles across different functions and levels (content creators, managers, designers, developers, copywriters, marketing managers)
• Strong talent assessment skills, with the ability to identify a candidate’s true potential, role fit, and likelihood of long-term success beyond what is written on a resume
• Build and execute effective sourcing strategies for different markets, roles, and hiring priorities
• Support candidates throughout the full hiring journey, including onboarding, team integration, and follow-up during the first months of employment
• Contribute to strengthening Evestar’s employer brand and external positioning in the talent market
• Monitor hiring quality, candidate feedback, and the overall effectiveness of the recruitment process

Requirements:

• Proven track record of successfully hiring high-performing / top-tier specialists
• Strong experience in international recruiting and direct headhunting
• Fluent English (Advanced / Advanced Plus), with the ability to communicate confidently with both candidates and team members
• Strong communication skills, initiative, independence, self-organization, and a proactive approach

Nice to Have:

• Basic understanding of digital marketing
• Previous experience hiring for agencies, e-commerce businesses, or digital teams

WOW24-7 is looking for an experienced Onboarding Manager (Head of Onboarding) to own and lead the entire onboarding lifecycle for new client projects.
This role is responsible for ensuring smooth project launches from contract signing to go-live, aligning Sales → Onboarding → Operations processes, and building structured, scalable onboarding standards.
The Onboarding Manager will manage both the Onboarding Specialist and Trainer, ensuring that documentation, CRM setup, knowledge bases, and training processes are consistent, high-quality, and aligned with operational expectations.
This is a strategic and operational leadership role focused on governance, stakeholder alignment, readiness control, and continuous improvement.

Requirements:

✔️3-5+ years of experience in customer support operations, onboarding, implementation, or BPO environment
✔️Proven experience managing onboarding projects end-to-end
✔️Experience managing or mentoring team members
✔️Strong organizational and coordination skills
✔️Experience creating documentation, knowledge bases, and structured processes
✔️Experience working with CRMs / helpdesks (Zendesk, Gorgias, Intercom, HubSpot, etc.)
✔️Strong stakeholder management skills (internal & client-facing)
✔️Confident written and spoken English (C1+)
✔️Ability to manage multiple projects simultaneously
✔️Strong analytical and structured thinking
✔️Proactive mindset and ownership mentality

Responsibilities:

➖Own and manage the full onboarding lifecycle (contract signing → go-live → handover)
➖Act as the main onboarding owner and escalation point during the onboarding phase
➖Align onboarding activities with Sales, Operations, QA, HR, IT, Trainer, and Clients
➖Oversee CRM/helpdesk setup (channels, workflows, permissions, integrations)
➖Ensure structured and high-quality knowledge bases are created and maintained
➖Define onboarding timelines and approve go-live readiness
➖Monitor onboarding risks, blockers, and capacity planning
➖Design and maintain onboarding standards, templates, and playbooks
➖Lead post-launch reviews and implement process improvements
➖Manage and coach the Onboarding Specialist and Trainer
➖Ensure structured handover to the Operations team

Would be a plus:

✔️Previous experience in BPO / customer support outsourcing
✔️Experience with LMS platforms (AcademyOcean or similar)
✔️Understanding of KPIs, SLAs, QA metrics, AHT, FRT
✔️Experience with Six Sigma / Lean / DMAIC approach
✔️Basic technical knowledge (APIs, SaaS integrations)
✔️Experience working with international clients

Work conditions:

🕙 Standard EU business hours with flexibility depending on project launches: Monday to Friday, 10:00–18:00;
🌱 3-month probation period with full support from the team to help you quickly dive into the processes;
🏖 18 paid vacation days per year to rest and recharge;
🤒 15 paid sick leave days to cover unforeseen situations;
🤝 An open and friendly team where ideas and initiative are truly valued.

Client

Our client is a USA-based company, that helps pharmaceutical companies and clinical research organizations to find patients for clinical trials of new drugs.

Project overview

We are building a web-based platform for managing clinical trials and supporting pharmaceutical companies and clinical research organizations in identifying suitable patients for new drug trials.

The solution enables clinical teams to manage trials, collect and process candidate data, configure eligibility requirements, and generate detailed reports. Due to the variety of clinical trials and patient criteria, the platform includes extensive configuration capabilities to adapt to different trial needs.

Responsibilities

• Write clean, efficient, and maintainable Python code based on user stories and acceptance criteria
• Develop new features and fix bugs
• Create and maintain unit tests to ensure code quality
• Collaborate with frontend developers, UX/UI designers, and QA engineers to ensure smooth integration
• Participate in daily Scrum meetings
• Take part in code reviews (both as a reviewer and a submitter)
• Identify and reduce technical debt (refactoring, library updates, performance improvements)

Requirements

• 3+ years of experience with Python and Django
• Experience with CI/CD pipelines
• Understanding of MVC design patterns
• Strong written and verbal English communication skills

Nice to have

• Experience with the GCP (Google Cloud Platform) stack or other cloud platforms (AWS, Azure, etc.)