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Job Description

Job Role: Customer Success Specialist

Department: Customer Success Department / QA

Reporting to: Customer Success Manager

Job Location: Remote (Global)  Full Time (8am - 5pm Mon-Fri LA time

Customer Success Specialist - A highly empathetic and detail-oriented Customer Success Specialist to own the resolution of customer concerns and escalations that directly impact retention and brand trust. This role plays a critical part in safeguarding customer relationships by addressing complex issues with professionalism, urgency, and accountability, and by converting negative experiences into positive, loyalty-building outcomes.

The Customer Success Specialist assumes end-to-end ownership of customer concerns, serving as the primary point of accountability from initial contact through final resolution. Working cross-functionally, this role identifies root causes, drives timely and effective resolutions, and ensures a consistent, high-quality customer experience. Success in this position is measured not only by problem resolution, but by the ability to restore confidence, reinforce trust, and deliver experiences that strengthen long-term customer retention and advocacy, ultimately driving operational efficiency and key quality metrics.

Required Qualifications

• Proven Customer-Facing Experience: Demonstrated experience in customer service, customer success, retention, or operations, including handling escalations and complex customer issues.
• Excellent Communication Skills: Strong verbal and written communication, with the ability to convey clarity, empathy, and professionalism in all interactions.
• Conflict Resolution & Negotiation: Skilled in de-escalating challenging situations and negotiating fair, timely resolutions that protect customer relationships.
• Analytical & Reporting Skills: Ability to analyze customer data, track KPIs, generate actionable insights, and report trends to leadership.
• Decision-Making & Ownership: Strong judgment and accountability in resolving issues, prioritizing tasks, and driving customer-focused outcomes.
• Customer Success Mindset: Committed to delivering an exceptional customer experience and fostering long-term loyalty and advocacy.

Skills & Competencies

• Communication & Interpersonal Skills: Exceptional verbal and written communication with the ability to build rapport, convey empathy, and handle sensitive or escalated situations professionally.
• Customer Empathy & Emotional Intelligence: Demonstrates strong understanding of customer needs and emotions, turning challenging interactions into positive outcomes.
• Problem-Solving & Analytical Thinking: Ability to analyze complex issues, identify root causes, and implement effective solutions.
• Organizational Excellence & Time Management: Highly detail-oriented, able to manage multiple complex cases simultaneously while meeting deadlines.
• Accountability & Ownership: Takes full responsibility for customer issues from initiation to resolution, ensuring consistent follow-through.
• Collaboration & Teamwork: Works effectively with cross-functional teams to resolve issues, share insights, and improve processes.
• Technical Proficiency: Skilled in tools such as Microsoft Excel or Google Sheets for reporting, tracking, and data analysis.

Key Responsibilities:

1. Customer Interaction & Call Management

• Serve as the primary point of contact for existing customers raising concerns, complaints, or escalated issues.
• Handle inbound calls with professionalism, empathy, and urgency while documenting all interactions accurately.
• Proactively perform outbound calls to follow up on unresolved issues, confirm appointments, or collect customer feedback.
• Manage all customer experience activities across phone, email, chat, and other communication channels, ensuring consistency and high-quality service.
• Save Campaign Execution: Implement structured campaigns to retain at-risk customers, including offering alternative products, services, or incentives aligned with company guidelines.

1. Internal Communication

• Coordinate with internal teams. Operations, Field Technicians, Dispatchers, Product/IT, and QA/Customer Success, to identify root causes and drive timely, effective resolutions.
• Establish and maintain direct communication workflows between Customer Success and other departments to enhance responsiveness and service quality.
• Provide actionable feedback to leadership on recurring issues, process gaps, and opportunities for operational improvement.

1. Reports and Data Tracking

• Maintain accurate and up-to-date records of all customer interactions, issues, and resolutions in the CRM system.
• Track and analyze key performance metrics, including Inbound Booking Ratio, Cancellation %, Run to book ratio, CSAT, and NPS, to measure team and individual performance.
• Use data insights to inform proactive strategies that improve operational efficiency, reduce customer friction, and enhance overall customer satisfaction.

1. Product Selling & Customer Onboarding

• Cross-Booking & Upselling: Identify opportunities during interactions to recommend additional products, services, or upgrades that align with customer needs, enhancing value while strengthening loyalty.
• New Booking Facilitation: Assist customers in scheduling new services, bookings, or appointments, ensuring a smooth and efficient process that reinforces a positive customer experience.
• Membership: HighlightMembership benefits and assist customers with the Onboarding process.

Computer Gamer? Join Our Customer Operations Team!

We’re looking for people who perform like gamers: fast, focused, competitive, and disciplined.

Some of our top performers genuinely love computer games — not because they play during work, but because the skills translate perfectly:

• speed
• focus
• pattern recognition
• consistency

• performance under pressure

   

This is a full-time, written Customer Operations rolesupporting Western / German companies, where your output is clearly measured and your results speak for themselves.

If you like measurable goals, improving your «stats,» and mastering systems — you’ll feel at home here.

What You’ll Do

1. Customer Operations (Written Support)

• Handle written customer support requests
• Work fast, accurately, and consistently
• Follow clear processes and instructions
• Resolve repetitive tasks efficiently — and get better at them over time

2. Performance & Focus

• Work in a results-driven environment with clear targets
• Stay focused for long periods without losing quality
• Treat your workday like a performance session — output matters
• Continuously optimize how you work to become faster and better

3. Quality & English Writing

• Write clear, professional responses in strong English
• Follow tone-of-voice and guidelines precisely

• Maintain quality even at high speed

   

We Want People Who

• ⚡ Are extremely fast on a computer
• 🏆 Enjoy competition and measurable goals
• 🎮 Genuinely like computer games (many top performers do)
• 🧠 Can stay focused for long periods
• 🔁 Aren’t scared of repetitive tasks — you master them
• ✍️ Have very strong written English

• ⏱️ Are ready to work at least 40 hours per week

   

Nice to Have (Not Required)

• 🎓 Academic background (Performance matters more than your degree — everyone gets a real shot here.)

   

What You Get

• 💰 Salary: €1,000 / month
• 🏠 Fully remote work
• ⏳ Flexible working hours — plan your own schedule
• 🤝 No micromanagement — results matter, not excuses
• 🚀 A real career in Customer Operations
• 📈 Fast growth for high performers

• 🌍 Experience working with Western / German companies

   

Your First Month (Onboarding Targets)

Transparency matters. These are your onboarding targets — designed to help you ramp up steadily:

• Week 1: ~50 closed tickets
• Week 2: ~100 closed tickets
• Week 3: ~200 closed tickets
• Week 4: ~250 closed tickets

The goal is progress, not perfection. Speed ​​and confidence will come as you learn the tools, workflows, and patterns.

You won’t be on your own:

• You’ll have daily support from a buddy (who's already hitting those targets)
• Your team lead will check in regularly and help remove blockers

• Questions are expected — especially in the first weeks

   

If you’re improving week over week, you’re on track!

Sound like you? Then apply now!

Responsibilities:

• Development of electronic circuits and devices
• PCB design
• Selection and calculation of electronic components
• Debugging and testing of electronic modules
• Development and firmware programming of microcontrollers
• Participation in the creation of prototypes and experimental samples

Requirements:

• Knowledge of circuit design
• Experience in PCB design
• Understanding of electronic component base
• Knowledge of microcontrollers (ARM, STM32, AVR, ESP, etc.)
• Skills in microcontroller programming (C / C++ — at least a basic level)
• Ability to read and analyse schematics and datasheets

Nice to have:

• Experience working with power electronics (DC-DC, AC-DC, drivers, inverters)
• Knowledge of EMC/EMI principles
• Experience with measurement equipment
• Understanding of energy efficiency fundamentals and thermal management

We offer:

• Stable employment in a manufacturing company
• Official employment and social benefits
• Opportunities for professional growth
• Friendly team and comfortable working conditions 
• Official exemption/deferral from military service (army reservation status)
   

About the role
 

We are looking for a Microsoft Dynamics 365 CRM Administrator to join our operational team and help configure, develop, and improve our CRM ecosystem. This role combines business analysis, CRM configuration, and close collaboration with stakeholders and developers.

You will work directly with business teams, translate business processes into CRM solutions, and ensure high-quality implementation and adoption of Microsoft Dynamics 365.

 

Requirements and qualifications
 

• At least 2+ years of experience working with Microsoft Dynamics 365 CRM as an analyst, implementation consultant, or administrator;
• Strong understanding of CRM philosophy, concepts, and best practices;
• Experience analyzing business processes and implementing them in CRM systems;
• Basic knowledge and hands-on experience with Power Apps;
• Experience working with Excel and performing data export/import and migration;
• Basic understanding of sales and marketing processes;
• Analytical and logical thinking;
• Good communication skills, proactivity, and ability to work with multiple stakeholders;
• Strong ability and willingness to learn and grow professionally.
  
   

Nice to have (but not required)
 

• Experience with complex data migration and data cleaning scenarios;
• Understanding of system integrations and API-based data exchange;
• Experience preparing technical tasks for developers;
• Experience creating user guides, documentation, or training materials;
• Background in consulting or working closely with non-technical teams;
• Experience with other Microsoft Power Platform tools.
  
   

What will you be doing?
 

• Configure and customize Microsoft Dynamics 365 CRM according to business needs;
• Analyze business processes and translate them into effective CRM solutions;
• Work with Power Apps to support CRM functionality;
• Perform data cleaning, migration, and export/import operations;
• Create clear and structured tasks and requirements for developers;
• Collaborate with different departments to coordinate CRM-related initiatives;
• Provide task estimations and timelines;
• Develop user instructions and documentation;
• Provide support, consultations, and training to team members;
• Continuously develop expertise in CRM systems and Microsoft Dynamics 365.
  
   

What we offer
 

• Opportunity to work with real business processes and impactful CRM solutions;
• Direct communication with business stakeholders and end users;
• Professional growth in the Microsoft Dynamics 365 and Power Platform ecosystem;
• Flexible working hours;
• Supportive team culture focused on collaboration and continuous improvement;
• Long-term cooperation and stability.
  
   

If you are passionate about CRM systems, business analysis, and building solutions that help teams work more effectively, we would be happy to hear from you. Please send us your resume and relevant experience.

🚀 About the Project

We’re building a web-based AI-powered application designed to help researchers and medical professionals efficiently explore, analyze, and synthesize medical research papers.
The product focuses on speeding up literature review, improving insight discovery, and working with complex scientific data using modern AI tools.

The project is already in active development, and we’re looking for an experienced Web Engineer to help us scale and evolve the platform.
 

💼 What You’ll Do

• Develop and maintain a web application using React.js
• Build and optimize backend services with Node.js
• Integrate AI services (OpenAI and similar models) for document analysis and research workflows
• Work with structured and unstructured data (PDFs, text, metadata)
• Collaborate closely with product, AI, and design stakeholders
• Improve performance, code quality, and system reliability
• Participate in architectural decisions and feature planning
   

✅ Requirements

• 2.5+ years of commercial experience with React.js
• Strong backend experience with Node.js
• Solid understanding of modern JavaScript (ES6+)
• Experience integrating AI APIs (OpenAI, LLM-based services, embeddings, etc.)
• Experience working with REST APIs and databases
• Good understanding of async workflows and data-heavy applications
• Spoken English (confident communication in an international team)

✨ Nice to Have

• Experience with LangGraph / agent-based AI workflows
• Background in AI-powered search, RAG systems, or document processing
• Spoken Polish
• Experience working with scientific, medical, or research-related products

🧑‍💻 Working Conditions

• Fully remote
• Flexible working hours with reasonable team overlap
• Long-term project with real product impact
• Collaborative, no-bureaucracy environment
• Opportunity to work deeply with AI-driven features, not just “API wrappers”

🔍 Hiring Process

• Intro / screening call (20–30 minutes)
• Technical interview
• Final discussion
• Offer 🎉

Ми шукаємо спеціаліста з сильним технічним бекграундом та досвідом побудови медіабаїнгової інфраструктури 

Для нас критично:
- Досвід побудови технічної бази з нуля, зокрема:
- Налаштування та запуск трекера / CRM
- побудова дашбордів і систем збору даних
- Створення внутрішніх інструментів для різних департаментів
- Досвід автоматизації процесів (парсери, автозалив, оптимізація)
- Розуміння потреб in-house медіабаїнгу та рекламних процесів
- Досвід інтеграцій з рекламними платформами та трекерами
- Практичний досвід роботи з інфраструктурою, безпекою та доступами
- Досвід керування або побудови технічної команди буде великим плюсом

Стек:

Robotic Process Automation

Selenium / Playwright / Puppeteer

Deep understanding of HTTP/HTTPS, cookies, headers, redirects, caching

WebSocket and real-time traffic handling

CDP (Chrome DevTools Protocol)

Reverse engineering JS logic (obfuscated code, challenge scripts)

DOM parsing & manipulation (XPath, CSS selectors, JS evaluation)

Anti-bot bypass techniques (Cloudflare, Akamai, DataDome, PerimeterX)

Fingerprint generation and spoofing (Canvas, WebGL, AudioContext, timezone, language)

CAPTCHA solving / OCR / ML-based recognition (2Captcha, Anti-Captcha, Tesseract)

Bot behavior anti-detection

Human-like interactions

JS‑checks, rate limiting, CAPTCHA‑flows

VirtualBox / VBoxManage

vboxwebsrv / VirtualBox Web Services API

NAT / bridged network / port forwarding

Python / Node.js (обертка над VBoxManage)

очередь задач (Redis/RabbitMQ).

Key Responsibilities

• Further development and refinement of the SaaS product with a focus on scalability and performance.
• Refactoring and improving backend architecture to support high-load and data-heavy operations.
• Optimizing PostgreSQL queries, indexes, and data models.
• Working with large volumes of analytical data (aggregations, comparisons, time-based metrics).
• Participating in the transformation of internal tools into an autonomous, user-friendly SaaS product.
• Integrating automation and AI-driven features based on real-world business workflows.
   

What We Expect from the Candidate

• Strong experience with Laravel / PHP.
• Confident knowledge of PostgreSQL, including:
  • query optimization,
  • indexes,
  • joins,
  • aggregation logic.
• Experience working with high-load or data-intensive systems.
• Ability to design and maintain scalable backend architecture.
• Experience refactoring existing systems (not only building from scratch).
• Understanding of asynchronous processing, queues, and background jobs.
   

Nice to Have

• Experience with time-series data (TimescaleDB, ClickHouse, or similar).
• Experience with SaaS or multi-tenant systems.
• Familiarity with Amazon Advertising / Amazon Ads API.
• Understanding of analytics platforms and reporting systems.
   

Our Mission

Our goal is to build a product that maximizes automation of routine processes while remaining convenient, transparent, and efficient for professionals who work with Amazon Advertising on a daily basis.
 

What We Offer

• Work on a real product with existing users and real data.
• Clear technical vision and architectural guidance.
• Freedom to influence technical decisions and improve the system.
• Long-term collaboration and growth opportunities.
• Competitive compensation (based on experience and involvement).
   

How to Apply

Please share:

1. A short introduction about your background.
2. Your experience with PostgreSQL and high-load systems.
3. Examples of projects where you worked with complex data or refactored backend architecture.

Hello, future colleague!

At DreamPlay, we create pixel-perfect slot games powered by our own engine. We are reinventing the gambling experience by delivering unique, high-quality games to the market.
We are a team of professionals who value quality, ownership, transparency, and collaboration. We believe in a results-driven environment where everyone has the space to grow, contribute, and make an impact.

We are currently looking for an Account Manager to join our team.
If you have experience in B2B account management, know how to build strong, long-term partner relationships, and are eager to take ownership of commercial growth, we would love to meet you.

Requirements:

• 2–3 years of experience in B2B iGaming (preferably on the provider side).
• Proven experience working with aggregators (e.g. SoftSwiss, BetConstruct, Digitain, Slotegrator).
• Understanding of casino KPIs: GGR, NGR, ARPU, RTP, retention, churn.
• Strong time-management and prioritization skills.
• Confidence in working with contracts, commercial terms, and pricing models.
• Proficiency in English and Ukrainian.
• Strong communication, analytical, and negotiation skills.
• Full-time availability and ability to thrive in a dynamic environment.
• Experience working with crypto casinos, social casinos, or iGaming platforms
• Cross-selling and upselling experience.
• Nice to have: knowledge of an additional European language.
• Market knowledge and top competitive products.

Key Responsibilities:

• Manage and grow relationships with partners (operators, crypto casinos, platforms, etc.)
• Oversee commercial performance and ensure revenue goals are met.
• Develop and implement strategic account growth plans.
• Coordinate game launches, promotions, and marketing activities.
• Monitor and analyze client performance and prepare regular reports.
• Represent the company at international industry events and conferences.

We Offer:

• Opportunity to work remotely or from our Kyiv office.
• Flexible working hours.
• Modern Mac equipment.
• Performance-based bonuses tied to client portfolio growth.
• Opportunity to influence and shape a new business direction.
• Career growth within a team of iGaming professionals.
• International conferences and industry events.
• Supportive, transparent team culture with minimal bureaucracy.
• Time-off policy that fits real life (paid vacation, sick leave, public holiday).
• Benefits for employees.

If you have experience in B2B iGaming, enjoy building strong partner relationships, and want to grow in a dynamic international environment — we’d love to hear from you!

2D Game Animator (Spine / Unity)

We are looking for a 2D Game Animator to create animations for online slot games: characters, symbols, effects, and transitions. Work closely with our artists and developers as part of a full-time team.

Yosip Gaming is a new and growing studio focused on creating and developing online slot games. We are building a full-time team for long-term collaboration and growth.

Responsibilities:

• Animate ready-made assets for slot games
• Animate characters, symbols, and UI elements
• Create transitions, VFX, and particle effects
• Prepare and deliver animations correctly for developer integration
• Work closely with 2D artists and developers

Requirements:

• Experience with Spine and/or Unity
• Understanding of animation pipelines for slot games
• Slot game experience is a strong plus
• Team-oriented, reliable, and available during working hours
• Knowledge of English / Ukrainian / Russian (at least one)

Conditions:

• Full-time only (no part-time or freelance)
• Remote work
• Time zone preference: Dubai time
• Long-term collaboration in a young, growing studio

Please do not apply if you are looking for part-time or project-based work.

Studios and outsourcing teams, please do not apply.

We are hiring full-time team members only.

Bringg is building one of the most advanced online platforms in global e-commerce - a mission-critical SaaS system used by some of the world’s largest brands, handling millions of transactions every year.

Our Technical Support Team works closely with our customer success, solutions experts, and R&D teams to resolve technical and product issues, while communicating and building trust and relationships with large international customers.

Note: The position requires working in shifts (including night shifts 00.00- 08.00) during business days, and weekend shifts (day & night shifts)

What you will do:

• Handling both customer support and technical support questions from Bringg customers.
• Provide exceptional support services to both technical and non-technical users
• Deep investigation and root cause analysis into reported issues using a variety of tools
• Case management with multiple competing priorities and ensuring they are followed up correctly & promptly
• Escalating issues to R&D and reporting bugs
• Communicating and coordinating issues affecting customers
• Validating issues and performing functional testing to validate fixes that relate to cases
• Develop a strong understanding of Bringg and its components
• Understanding customer needs including relevant features and configuration requests
• Manage production incidents including communicating to internal and external stakeholders
• Reporting on customer performance and monitoring usage to assist with implementation and support activities
• Assist in knowledge transfer and documentation across the company and to our customers
• Continually improve the support process to ensure the best service is provided in an efficient and effective manner

Skills / Experience Requirements

• 2+ years experience in L2 or L3 application support for Web & Mobile platforms
• Proven experience using SQL at an intermediate level
• Proven track record working with REST APIs
• High level of English (a must!) with both strong written and oral communication skills
• BS degree in Computer Science or related technical field (advantage)
• Customer-oriented with customer-facing experience
• Experience working in operationally critical environments in high-pressure situations
• Must be located in Ukraine 

Junior Digital Product Manager & Product Owner / Project Manager (Combined Role)

Company: AlpsDiscovery Digital (subsidiary of AlpsDiscovery Group)

Business Unit: Digital Products & Platforms

Location: Lviv, Ukraine (Remote / Hybrid)

Contract Type: Part-time

Reports to: Managing Director / Head of Digital Operations

About AlpsDiscovery Digital

AlpsDiscovery Digital develops a business software suite for e-commerce and online retailers, covering:

• Product & catalog management
• Marketplace and sales channel integrations (Shopify, Google, Meta, Etsy, marketplaces)
• Pricing, logistics, fulfillment, and automation
• Analytics, reporting, and operational intelligence
• AI-assisted workflows and decision support

Our mission is to simplify and automate digital operations, enabling merchants to focus on growth, quality, and customer experience.

Role Purpose

The Junior Digital Product Manager & Product Owner / Project Manager is a hybrid execution role responsible for:

• Translating business needs into clear digital product features
• Structuring and prioritizing product backlogs
• Coordinating projects, integrations, and product releases
• Acting as a bridge between business stakeholders, developers, and external partners

This role combines Product Ownership, Product Management, and Project Management, with a strong business and operational mindset.

Key Responsibilities

1. Product Management & Ownership

• Understand core business processes of e-commerce retailers
  (catalogs, pricing, logistics, payments, marketing, analytics)
• Gather, analyze, and structure product requirements from internal teams and clients
• Translate requirements into:
   
  • User stories
  • Functional specifications
  • Acceptance criteria
•  
• Maintain, prioritize, and refine the product backlog
• Support product roadmap planning aligned with business strategy
• Ensure delivered features create measurable business value

2. Project Management & Delivery

• Plan and coordinate digital projects and technical integrations
• Define and manage:
   
  • Scope
  • Milestones
  • Dependencies
  • Risks
•  
• Coordinate internal teams (developers, designers, data, operations)
• Track delivery progress and ensure deadlines and quality standards are met
• Organize sprint planning, reviews, and retrospectives (Agile / Scrum-like)
• Ensure proper documentation and smooth handover to operations

3. Stakeholder & Business Coordination

• Act as a single point of contact between:
   
  • Business owners
  • Technical teams
  • External partners
•  
• Communicate clearly on:
   
  • Priorities
  • Trade-offs
  • Timelines
•  
• Align product decisions with:
   
  • Commercial objectives
  • Operational constraints
  • Technical feasibility
•  

4. Data, Analytics & Continuous Improvement

• Use analytics to:
   
  • Measure feature usage
  • Identify bottlenecks and inefficiencies
  • Propose improvements
•  
• Support KPI definition
  (conversion rates, automation levels, time savings, cost reduction)
• Contribute to continuous optimization of the software suite
• Participate in AI-driven product evolution
  (automation, recommendations, intelligent workflows)

Tools & Working Environment

• Product & Project Management: JIRA, Confluence
• E-commerce Platforms: Shopify, Google Merchant Center, Meta, Etsy, marketplaces
• Data & Analytics: Power BI, dashboards, SQL-based insights
• Technology Stack (exposure expected, mastery not required):
   
  • React, Node.js, Python
  • APIs, Webhooks
  • Google Cloud & AWS
•  
• Collaboration & Development: Office 365, GitHub

• Design: Figma

   

Required Profile

Education & Experience

• Bachelor’s or Master’s degree in:
   
  • Business, Digital, Information Systems, Engineering, or equivalent
•  
• 2–3 years of experience in one or more of the following:
   
  • Digital product management
  • Project management
  • Business analysis
  • E-commerce or SaaS environments
•  
• Strong motivation to grow into a Product Owner / Digital Product Manager role

Skills & Competencies

• Strong business logic and structured thinking
• Ability to translate business needs into technical and functional requirements
• Basic understanding of:
   
  • APIs
  • SaaS products
  • E-commerce ecosystems
•  
• Comfortable working with:
   
  • Product backlogs
  • Roadmaps
  • Prioritization frameworks
•  
• Clear written and verbal communication
• Organized, reliable, and delivery-oriented

Languages

• English – professional level
• German or French – strong asset
• Additional languages are a plus

Personal Qualities

• Curious and eager to learn
• Solution-oriented mindset
• Strong sense of responsibility and ownership
• Ability to work autonomously while collaborating closely with teams
• Alignment with AlpsDiscovery values: Create value, Serve, Learn, and Build sustainably

Growth Path

This role is designed to evolve into:

• Product Owner
• Digital Product Manager
• Program / Platform Manager

With exposure to:

• AI-driven systems
• Large-scale e-commerce operations
• International clients and markets
  (Switzerland, Europe, Ukraine)

What We Offer

• Real responsibility and impact from day one
• Direct access to decision-makers
• Hands-on learning in a fast-growing digital company
• Flexible working environment (remote / hybrid)
• Long-term career growth within AlpsDiscovery Group

       We are an iGaming startup actively launching and scaling our own products in the LATAM market. Products are already live, and we are entering a growth and expansion phase. 
      We are looking for an experienced Country Manager (LATAM) who will take full ownership of regional performance, operations, and market growth.

       This role is highly business-oriented and requires strong understanding of LATAM specifics, performance marketing, and iGaming economics.

Key Responsibilities:

• Own and execute the LATAM market strategy (launch, growth, scaling)
• Drive business performance and profitability across the region
• Manage regional P&L, key metrics, and growth targets
• Coordinate local teams and functions: Marketing, Affiliates, Support, Content, Vendors
• Work closely with HQ teams (CEO, Product, Marketing, Tech)
• Adapt product and marketing strategies to local market specifics
• Oversee localization: content, payments, bonuses, customer support
• Build and manage relationships with local partners and service providers
• Analyze market trends, competitors, and user behavior
• Prepare regular performance reports and insights for C-level

Requirements:

• Proven experience as Country Manager / Regional Manager in LATAM
• Strong background in iGaming, Gambling, or related digital industries
• Hands-on experience with product launch or scaling in LATAM
• Solid understanding of LATAM traffic sources, user behavior, and monetization
• Experience managing teams and cross-functional stakeholders
• Strong analytical skills and KPI-driven mindset
• English — working proficiency

Nice to Have:

• Experience in startup environments
• Experience working with affiliates or performance marketing teams
• Experience managing offshore licenses and local compliance partners
• Experience scaling products from MVP to growth stage

We Offer:

• Key leadership role in a fast-growing iGaming startup
• Full ownership of LATAM market performance
• Competitive base salary + performance-based bonus (KPI-driven)
• High level of autonomy and direct access to founders
• International team and fast decision-making environment

      We are an iGaming startup operating in the LATAM market with our own product and platform. The project is in an active growth stage, with continuous product development, new features, and market expansion. 
We are looking for a Project Manager who will help structure processes, manage cross-functional teams, and ensure timely delivery across business and technical streams.

Key Responsibilities:

• Manage iGaming project delivery across product, tech, and business teams
• Coordinate cross-functional teams (Product, Tech, Marketing, Affiliates, Design)
• Plan, track, and control project timelines, priorities, and deliverables
• Manage dependencies, risks, and blockers
• Work closely with C-level and key stakeholders
• Ensure smooth launch of new features, markets, and integrations
• Maintain project documentation, roadmaps, and reports
• Improve internal processes and communication workflows

Requirements:

• 2–3+ years of experience as a Project Manager in IGaming projects
• Experience working with startups or fast-growing products
• Understanding of software development lifecycle
• Hands-on experience with Agile / Scrum / Kanban methodologies
• Strong organizational and communication skills
• Ability to manage multiple streams in a dynamic environment
• English — working proficiency

Nice to Have:

• Experience working with distributed international teams
• Understanding of iGaming KPIs and business metrics

We Offer:

• Full-time role in a growing iGaming startup
• Opportunity to influence product and delivery processes
• Flexible work format
• Competitive compensation
• International team and high-paced environment

     We are developing a technology-driven project in a phase of active growth and scaling. Our team is distributed across several countries, and the IT infrastructure is constantly evolving. 
     We are looking for a System Administrator who will be responsible for maintaining, supporting, and developing the project’s IT infrastructure.

Responsibilities

• Administration and support of the project’s IT infrastructure
• Setup and maintenance of servers (Linux / Windows)
• User account and access management
• Support and maintenance of cloud infrastructure (AWS / GCP / Azure, depending on the project)
• System monitoring, backups, and ensuring high availability
• Configuration of VPNs, firewalls, and basic security tools
• Participation in launching new services and project initiatives
• Technical support for employees (onboarding / offboarding)
• Interaction with vendors, hosting providers, and contractors
• Documentation of IT processes and infrastructure

Requirements

• 2–3+ years of experience as a System Administrator
• Strong knowledge of Linux and/or Windows Server
• Understanding of networking fundamentals (TCP/IP, VPN, DNS, DHCP)
• Experience with cloud platforms
• Automation skills (bash, PowerShell — a plus)
• Understanding of information security principles
• Experience working in project-based or fast-growing environments
• High level of independence, responsibility, and structured thinking

Nice to Have

• Experience in startups or product companies
• Familiarity with DevOps tools (Docker, CI/CD)
• Experience with monitoring systems (Zabbix, Grafana, etc.)
• Experience supporting distributed teams
• English sufficient for technical documentation and communication

We Offer

• Full-time project-based engagement
• Long-term cooperation
• Opportunity to build and scale IT infrastructure
• Flexible work format
• Competitive compensation (discussed individually)
• International team and dynamic environment

Role Purpose
The purpose of the CRM Manager role is to increase customer retention, engagement, and lifetime value through hands-on execution of CRM communications and bonus mechanics. This role owns direct customer communication via email, SMS, and on-site push notifications, as well as the creation and management of loyalty programs, bonuses, cashback, tournaments, and reward systems.
The CRM Manager is responsible for turning users into loyal customers through timely, relevant, and performance-driven CRM campaigns.

Key Responsibilities

• Create, launch, and manually manage CRM campaigns across:
  • Email sequences and trigger-based flows
  • SMS campaigns
  • On-site push notifications
• Develop and optimize customer communication funnels across the full lifecycle: onboarding, activation, retention, and reactivation.
• Create and manage bonus mechanics, including:
  • Welcome bonuses for new users
  • Cashback programs
  • Promotional bonuses
  • Tournaments and competitions
  • Bonus store / reward shop mechanics
• Segment the customer base and personalize communications based on user behavior and activity.
• Monitor and analyze CRM campaign performance, including open rate, CTR, conversion, retention, and LTV.
• Continuously test, optimize, and improve messaging, timing, and promotional offers.
• Collaborate closely with product, marketing, and support teams to align CRM activities.
• Ensure compliance with communication rules, opt-in requirements, and internal policies.
• Maintain CRM documentation and campaign calendars.

Key Goals for the First 30 Days

• Complete onboarding and gain a full understanding of the product, customer journey, and CRM tools.
• Review existing CRM campaigns, communication flows, and bonus mechanics.
• Audit current customer segmentation and lifecycle stages.
• Independently launch initial CRM campaigns across email, SMS, and push channels.
• Propose quick-win improvements to increase retention and engagement.
• Establish CRM reporting and performance tracking.

Trial Period Goals (3 Months)

• Independently manage CRM communications across email, SMS, and push channels.
• Launch and optimize multiple lifecycle and promotional campaigns.
• Implement and test bonus mechanics, including welcome bonuses, cashback, and promotions.
• Demonstrate measurable improvements in engagement and retention metrics.
• Establish a clear CRM calendar and reporting structure.
• Take full ownership of customer communication and retention KPIs.

Requirements

• English level: Upper-Intermediate to Advanced (B2–C1).
• 1–3+ years of experience as a CRM Manager, Retention Manager, or Lifecycle Marketer.
• Proven hands-on experience with email, SMS, and push notification campaigns.
• Experience working with bonus systems, loyalty programs, or gamification mechanics.
• Strong analytical mindset with a performance-driven approach.
• Additional languages are a plus.

Tools / Technologies

• Customer.io