Jobs

We are looking for an FB Media Buyer in iGaming who knows how to work with large volumes, test new approaches, and turn successful campaigns into a stable flow of high-quality traffic.

You’ll work with real budgets, multiple GEOs, opportunities to test new markets, and enough freedom to directly influence the results. Here, it’s not about the number of campaigns launched — it’s about traffic quality, numbers, and your ability to scale what works.

Requirements:
- 2+ years of successful proven experience with Facebook in the Gambling
- Ability to effectively manage large advertising Budgets
- Availability of successful cases in the betting niche in the CIS/Latam markets
- Deep understanding of basic metrics of the Conversion Rate and Unity Economy (ROI, NGR, GGR, LTV, CTR, CPC, CPM, CPA, CPL, etc.)
- Experience in working with Antidetect Browser and Tracking Systems
- A high-level understanding of how the major advertising Facebook and Instagram platforms (placements, auto-rules, launch methods)
- Ability to moderate creatives and links on the previously mentioned platforms
- Ability to work independently with cloaking and filtration systems (Adspect, Palladium, Im Klo, HideClick, Keitaro, Android/IOS apps, PWA apps, etc.)
- Ability to collect test results (advertising), draw conclusions and suggestions for further actions
- Ability to analyze and optimize your advertising campaigns to achieve specified KPIs
- Experience in А/B testing
- Experience with a lot of traffic, ability to work with a large array of information
- English - B1 and above

Responsibilities:
- Creating, setting up and optimization advertising campaigns on Facebook and Instagram platforms to attract new players to the Product
- Conducting regular comprehensive analysis of own advertising campaigns and making decisions on how to improve the results
- Regularly building Marketing Hypotheses and conducting A/B tests to generate new profitable approaches to traffic generation
- Setting the Terms of Reference for the necessary promotional materials
- Competent budget management
- Together with the team, the formation of media strategies, calculation of the KPI funnel
- Monitoring the implementation of own traffic KPIs and finding ways to continuously improve them
- Regular reporting on performance and profit
- Market and Competitor Analysis
- Planning and calculation of Traffic Streams

Our benefits to you:

- An exciting and challenging job in a fast-growing business groups, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
- Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day
- Modern corporate equipment based on macOS or Windows and additional equipment are provided
- Paid vacations, sick leave, personal events days, days off
- Corporate health insurance program for your well-being
- Referral program — enjoy cooperation with your colleagues and get the bonus
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
- Rewards program for mentoring and coaching colleagues
- Free internal English courses
- Yoga classes to help you stay active and energized
- In-house Travel Service
- Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays
- Corporate events, team buildings

Kraken Leads is dynamic company with Ukrainian roots, providing comprehensive SEO solutions for iGaming products for over 6 years.

We’re looking for an experienced and proactive Affiliate Manager to join our dynamic iGaming team. This role is perfect for someone who enjoys building long-term partnerships, negotiating win-win deals, and driving business growth through strategic collaborations. You’ll work closely with our content and SEO teams to launch and scale profitable projects across multiple GEOs.
 

Your future tasks:
 

• At least 1 year of experience on Affiliate Manager role;
• Proven experience in partner and advertiser acquisition, including outreach, negotiations, and deal closure;
• Strong understanding of the SEO and Affiliate markets in highly competitive niches, especially iGaming;
• Hands-on experience with CRM systems and TDS / traffic tracking tools (e.g. Keitaro or similar);
• Solid knowledge of basic deal models (CPL, CPA, RevShare, Hybrid) and how they vary by GEO;
• Ability to work with traffic statistics and conversion metrics, analyze data, and provide performance insights.
• English level — Upper-Intermediate (B2) or higher; additional languages will be a plus.
   

Our expectations:
 

• Manage the full cycle of partner relations — from initial outreach and negotiations to signing agreements and maintaining long-term cooperation;
• Re-establish and strengthen collaboration with previous partners; initiate and secure improved terms of cooperation;
• Research new partners, advertisers, and brands for upcoming website launches or specific GEO requests; Process incoming and outgoing partnership requests; Maintain an active database of deals and financial settlements;
• Coordinate with the content team to ensure timely placement offers;
• Work with tracking systems (Keitaro or similar) to manage referral links, postbacks, and performance analytics;
• Monitor and calculate statistics across websites after verification periods, ensuring data accuracy and financial transparency;
• Keep offers and deals up-to-date, ensuring relevance and profitability for both sides.
• Preparation of monthly reports.
• Monitoring financial settlements with partners.
   

Why it’s comfortable to work with us:
 

• Development without limits: Clear professional roadmap, personal budget for courses and trainings, annual skill upgrade your career grows together with the company.
• Flexibility and balance: Start your working day anytime between 8:00 and 11:00, work remotely from anywhere, or drop by our Kyiv coworking space for networking and team vibes.
• We care about you: 17 paid vacation days + additional day-offs for holidays, 100% paid sick leaves, and a wellbeing budget for sports, healthcare, or your favorite hobby.
• Zero bureaucracy: We handle all legal and accounting matters you focus purely on performance and results.
• Energy and achievements: We run, do yoga, launch challenges, and celebrate both personal and team victories because success feels better together.
• Smooth start and full support: Friendly onboarding with a buddy, ongoing feedback, transparent goals, and a clear understanding of success metrics.
• Open communication with leadership: Direct access to C-level, regular all-hands meetings, and transparency in decisions your voice is always heard.
• Transparent compensation: Your income grows with your results. We value fairness and reward performance.

We are looking for a VIP Sales Manager who enjoys communication, sales, and working towards ambitious results.
 

In this role, you will work with VIP clients, build long-term relationships, increase player activity, and directly influence your income through your performance.
 

What you’ll do:

• Communicate with VIP clients via phone, messengers, and email;
• Build strong and long-term relationships with clients;
• Identify client needs and offer personalized solutions;
• Increase player activity and deposits;
• Work with both active and inactive clients;
• Reactivate and retain VIP players;
• Achieve individual KPI and sales targets;
• Work with CRM and maintain client information.
   

What we’re looking for:

• At least 6 months of experience in Sales, VIP Management, Retention, or other client-facing roles;
• Strong communication skills and confidence when working with clients;
• Genuine interest in sales and achieving results;
• Ability to understand client needs and influence decision-making;
• Comfortable working with KPI and performance targets;
• Fluent Ukrainian and Russian;
• Experience in iGaming will be a plus but is not required;
• English will be an advantage.
   

What we offer:

• Fully remote work;
• Competitive compensation with a strong performance-based component;
• The opportunity to directly influence your income through your results;
• Paid vacation and sick leave;
• Professional onboarding and team support;
• Career growth opportunities within the company;
• Access to consultations with a corporate psychologist;
• Various internal activities and initiatives for employees.
   

If you enjoy sales, communication, and working towards ambitious goals, we’d be happy to meet you!

Join Ajax Systems, the leading manufacturer of cutting-edge Ajax wireless security systems with smart home capabilities. As a full-cycle company, we take pride in our ability to transform ideas into innovative products through development and mass production.

With a diverse range of 170+ devices, the Ajax line safeguards premises against burglary, fires, and floods while providing seamless control over electrical appliances. Our solutions have earned us Europe's highest security awards, solidifying our position as a trusted name in the industry.
 

Ajax is a Ukrainian success story, fueled by immense strength and boundless energy. We currently protect over 1,800,000 users in 170 countries worldwide. As our company continues to thrive, we are constantly seeking active individuals to join our team and contribute to our ongoing growth.
 

Right now, we have an exciting opportunity for a Support Engineer with a strong command of English.

As part of our dedicated support team, you will assist customers from all corners of the globe, providing round-the-clock assistance through various channels. We're proud of our ability to communicate in multiple languages, enabling us to promptly address and resolve user issues.

To excel in this role, we're seeking a passionate and talented Technical Support Engineer who can:

• Respond to customer inquiries promptly and professionally via phone, email, and live chat.
• Investigate and troubleshoot client issues related to our products and services, ensuring swift resolution.
• Escalate complex problems to the appropriate team when necessary.
• Document and track customer interactions and problems using our efficient customer relationship management system (CRM).
• Educate customers on the features and benefits of our outstanding products and services.
   

Key requirements for this role:

• Knowledge of the basics of physics and electrical engineering, empowering you to handle technical queries effectively.
• Intermediate or higher level of English proficiency.
• Experience in customer communication, ensuring you understand their needs and can provide exceptional support.
• Familiarity with CRM systems (Jira, Confluence, etc.) is. a plus
• A degree in tech/engineering as a plus.

In return for your dedication and contributions, we offer:

• Working in dynamically growing multinational and multicultural Group.
• Ability to add value to the business by applying your knowledge and skills.
• Ajax security system kit (you will be a part of the beta-testing program and will be able to test new devices and features before official release).
• Full-time working schedule.
• Medical insurance.
   

If you are ready to join a forward-thinking company that values innovation and customer satisfaction, while offering a vibrant work environment, then apply now to become a part of our exceptional team at Ajax Systems. 

Job Summary

We are seeking a highly organized and detail-oriented professional to support project planning, execution, and control. This role combines the functions of a coordinator and junior project manager and requires strong communication skills, multitasking, and a proactive approach to problem solving.
The primary objective of this position is to ensure the smooth running of projects by coordinating teams, monitoring deadlines, maintaining documentation, and supporting communication with clients and stakeholders.

Key Responsibilities:
- Assist in planning and tracking project progress to ensure adherence to deadlines and key milestones.

- Communicating complex information in a clear and understandable manner.

- Communicating and collaborating with internal and external teams to ensure completion of tasks and alignment with project objectives.

- Monitoring data quality and promptly escalating risks or issues that may impact scope, timelines, or quality.

- Providing regular project updates to clients and stakeholders, aligning expectations, and ensuring transparency.

- Maintaining and updating key project documentation: budget reports, trackers, meeting minutes, delivery schedules.

- Monitoring production KPIs (speed, quality), conducting random quality checks to maintain consistent results.

- Identifying and escalating scope changes at client request to the appropriate internal teams.

- Organizing and conducting meetings with the team/clients to agree on goals, discuss issues, and discuss project status.

- Assisting in resolving project issues and optimizing work processes to improve efficiency.

Requirements:

- Higher education in business, IT, or a related field (preferred)
- Experience in project coordination, operations, or support
- Understanding of the project lifecycle and basic Project Management principles
- Excellent planning, organization, and multitasking skills
- Strong communication skills, ability to clearly communicate information
- Ability to handle risks and problems, results-oriented
- Experience with project management tools (JIRA, Trello, Asana)
- Skills in working with spreadsheets, reports, and calculations
- Mandatory language requirements

Fluency in English and Russian/Ukrainian (oral and written)
will be an advantage

• Experience in data annotation or markup;
• Understanding of Agile/Scrum, Kanban;
• Experience working with cross-functional teams;
• Basic knowledge of IT processes and software development.
   

24PLAY is a game development company from Ukraine, creating games and playable ads in co-development and co-production with partners worldwide.
 

Since 2019, we’ve been bringing together strong production expertise, creative talent, and a deep understanding of games to turn ideas into engaging player experiences. Today, we collaborate with partners such as Ubisoft, Papaya, Octo Games, and others - developing and launching games and playable experiences for global audiences.

As a Diia City resident, we offer employee reservation starting from the first day of employment.

We are currently looking for a Junior/Middle Motion Designer to share our core company values:
 

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
•  Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
•  Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
•  Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.
•  Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv;

Main responsibilities:

• Create advertising creatives based on gameplay recordings or in-game assets (including capturing gameplay footage in Unity when needed);
• Generate fresh and engaging ideas for creatives.

Our ideal candidate:

• At least 1 year of experience in gamedev as a Motion Designer;
• Understanding of composition, editing principles and techniques, sense of rhythm, and ability to work with color;
• Ability to work with sound and basic knowledge of sound design;
• Understanding of core animation principles;
• Basic understanding of advertising creative structure;
• Proficiency in Adobe software (After Effects, Photoshop, Premiere, Illustrator), but you’re also welcome to use any additional tools you’re comfortable with;
• Ability to work with vector web animation (SVG, TGS formats).

Nice to have:

• Experience working with Unity and understanding of its basic components;
• Experience with 3D graphics / Blender / Ability to set up 3D renders (lighting, materials);
• Experience creating store assets for App Store and Google Play;
• Use of AI tools in daily workflows.
   

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.
   

We look forward to receiving your application!

24PLAY is a Gamedev company from Ukraine that has been developing and publishing mobile games since 2019.

We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Blitzkrieg Assault, Street Dude, and more.

As a Diia City resident, we offer employee reservation starting from the first day of employment.
 

We are currently looking for a Game Designer to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.
• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv.

Key responsibilities:

• Idea Development: Generate original and engaging game ideas for mobile games of all complexity levels (from hybrid-casual to Casual and Midcore).
• Design: Create gameplay, levels, and mechanics that will inspire players.
• Documentation Creation: Develop detailed game documents, pitches, and presentations describing game and economic systems, game rules, monetization systems, and other important product elements.
• Balancing: Balance the game mechanics, progression systems, and economy.
• Team Interaction: Work collaboratively with developers, artists, and other team members to successfully integrate gameplay and ensure high product quality.
• Analysis and Optimization: Work with analytics systems, identify problems, and propose changes to provide a better gameplay experience.

Our ideal candidate:

• English Language: English level B1 or higher.
• Game Design Experience: Experience working as a Game Designer in mobile games.
• Creativity: Ability to find unconventional and interesting solutions that make our games unique.
• Market Knowledge: Understanding of the mobile games market and popular mechanics, as well as a desire to implement innovative solutions.
• Proficiency in Spreadsheets: Good understanding of mathematics, knowledge of working with Google Spreadsheets, and creating balance sheets.
• Teamwork: Willingness to collaborate with other team members.
• Analytical Skills: Basic understanding of methods for analyzing game metrics data, organizing information, and creating reports.

Will be a plus:

• Knowledge of Figma for effective collaboration and visual documentation.
• Knowledge of the Unity game engine.
• Experience conducting A/B testing to optimize game features and mechanics.
• Ability to work independently with analytical systems (e.g., Amplitude, Firebase, GameAnalytics).
• Experience in game balancing for midcore games.
• Experience in level design for action-adventure or similar games, as well as narrative design.

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.

• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen and complimentary spa facilities for employees.

   

We look forward to receiving your application!

N-iX is looking for a Junior Data Engineer to join a data-focused team supporting the day-to-day operations and ongoing development of enterprise data solutions. This is a 6-month engagement with an opportunity to gain hands-on experience working with modern cloud data platforms, large-scale datasets, and production data pipelines.

You will work closely with experienced Data Engineers, contributing to pipeline maintenance, troubleshooting, onboarding new data sources, and implementing well-defined enhancements across the data platform. This role is ideal for engineers with 1-2 years of professional experience who want to deepen their expertise in data engineering and cloud technologies.

About the Role

As a Junior Data Engineer, you will help ensure the reliability and quality of data pipelines that support business-critical analytics and reporting. You'll participate in monitoring, troubleshooting, testing, and implementing data processing logic while following established engineering standards and delivery practices.

Under the guidance of senior team members, you will contribute to data ingestion processes, validation activities, technical documentation, and operational support, gaining exposure to modern technologies such as Azure, Databricks, PySpark, and Snowflake.

Responsibilities

• Monitor and support scheduled and event-driven data pipelines, data processing jobs, reporting refreshes, and data quality checks.
• Execute standard data ingestion and refresh activities from multiple sources, including APIs, CSV files, syndicated datasets, and configuration inputs.
• Implement well-defined Python, PySpark, and SQL changes, including new filters, transformations, mappings, validation rules, and minor pipeline enhancements.
• Perform schema validation, reconciliation checks, regression testing, and source-to-target data verification.
• Investigate pipeline failures, validation issues, missing data, rejected files, and reporting discrepancies.
• Troubleshoot first-line operational incidents using logs, job outputs, and monitoring tools.
• Escalate complex technical or business-data issues with clear diagnostic information and supporting evidence.
• Maintain technical documentation, deployment notes, runbooks, configuration files, and operational records.
• Follow established engineering practices, including Git workflows, pull requests, code reviews, testing, and deployment procedures.
• Support onboarding of new data sources and contribute to continuous improvement initiatives.

Requirements

Must Have

• 1-2 years of professional experience in Data Engineering, ETL/ELT development, Analytics Engineering, or Data Support roles.
• Good working knowledge of Python and SQL.
• Understanding of data pipelines, data transformations, batch processing, and ETL/ELT concepts.
• Familiarity with relational databases and data warehouse concepts.
• Experience working with API integrations and file-based data processing (CSV, Parquet, etc.).
• Hands-on experience with Git, version control workflows, pull requests, and code reviews.
• Understanding of data quality principles, including validation, reconciliation, schema checks, and error handling.
• Ability to analyze logs, troubleshoot issues, and communicate findings clearly.
• Strong analytical and problem-solving skills.
• Intermediate or higher English level.

Nice to Have

• Experience with Azure Data Factory, Azure Databricks, PySpark, Snowflake, Delta Lake, Azure Data Lake Storage, or similar cloud data technologies.
• Exposure to modern data platform architectures, including Medallion (Bronze-Silver-Gold) data processing patterns.
• Familiarity with Power BI or other BI/reporting platforms.
• Knowledge of cloud environments and DevOps practices.
• Experience with data validation frameworks such as Pandera.
• Understanding of CI/CD pipelines and deployment processes.

What Makes You a Great Fit

• You enjoy working with data and solving technical problems.
• You are detail-oriented and take ownership of the quality of your work.
• You are comfortable working within established processes while continuously learning new technologies.
• You communicate clearly and collaborate effectively with technical and non-technical stakeholders.
• You are proactive, curious, and eager to grow your data engineering skills in a production environment.

🌟Company Overview

Chern & Co is a growing European corporate services company specialising in company formation, accounting, tax registration, and compliance support in Ireland and soon the UK.

We work with international entrepreneurs, startups, SMEs, and e-commerce businesses helping them establish and manage companies across Europe.

🔥Position Overview

This position is ideal for someone who is detail-oriented, structured, and motivated by building relationships and helping potential clients find the right services. There is a clear development path for this role to become a Junior Sales Consultant and Sr Sales Expert. If you are an ambitious sales professional you can grow with Chern & Co.

📌 Employment Details

Location: Remote (Worldwide)

Employment Type: Full-Time, Permanent. Independent contractor

Schedule aligned with Ireland (GMT), with some flexibility

Requirements

💥 Requirements

● 2+ years of experience in sales, lead generation, customer support or business development

● Strong English communication skills (written & spoken) as this role involves daily communication with international entrepreneurs, founders, and business owners in English.

● Understanding of B2B sales funnels and lead qualification

● Experience with CRM systems (HubSpot, Bitrix24, Zoho, etc.)

● Experience with inbound client communication and outbound prospecting, conducting qualification calls, and booking meetings.

● Organized, proactive, and comfortable with KPIs

Responsibilities

💫 Key Responsibilities

● Work with inbound leads from LinkedIn, website, and marketing campaigns

● Conduct qualification calls and identify client needs

● Book meetings for Sales Consultants

● Reach out to potential clients via email, LinkedIn, and phone

● Maintain follow-ups and manage leads in CRM

● Help move prospects through the sales pipeline

Would be a plus

💡Nice to Have

● Experience in SaaS, B2B services, or online sales

● Additional languages (German, Spanish, Chinese, etc.)

● Ambition to grow into a closing / Sales Consultant role

Working terms

💼 What We Offer

● Competitive global salary (€1,000–€1,300/month base) plus performance-based

incentives.

● On-target earnings (OTE) with commission/bonuses.

● Full onboarding, scripts, and CRM training

● Career growth toward Junior Sales Consultant / Client Manager roles

● International remote team and flexible work environment

● Mentorship from experienced sales and marketing professionals

● 100% remote work within a professional, fast-growing European team.

👉 Perfect opportunity for someone who wants to grow from SDR into a closing role and work with international B2B clients.

Your time matters to us.

Dynamica Labs invites a Junior Project Manager(CRM)  for the implementation of Microsoft Dynamics 365 CRM system to our clients. This position is for those currently working in client-facing roles such as QA, BA, PM, Technical Support Specialist or similar. We provide comprehensive training for transitioning into this role. 
 

 FUNCTIONAL RESPONSIBILITIES: 

• Participation in projects for the implementation of Microsoft Dynamics 365 CRM system. 
• Configuring the Microsoft Dynamics 365 CRM system to fit the client's business processes. 
• Interaction with the development department in terms of writing tasks for system customization, controlling deadlines and quality of execution. 
• Building strong relationships with clients to ensure excellent service levels. 
• Meeting deadlines and reporting on completed work.
   

    WHAT WE EXPECT FROM YOU: 

• 1+ year of experience in IT field
• Desire to continuously learn new things 
• Technically savvy 
• English language proficiency at the upper-intermediate level or higher 
• Higher education
  
      WOULD BE A PLUS: 
• Higher education in technical  field 
• Experience working in an IT company 
• Experience as a PM or project management courses 

 BENEFITS:  

• A London based company, Microsoft Solutions Partner for Business Applications 
• UK and US based clients only 
• Opportunities for self-realization, professional and career growth 
• Skilled management and mature processes 
• Interesting and diverse projects 
• Friendly team 
• Transparent payment system 
• Flexible work schedule, remote work 
• Paid public holidays, annual leave, sick days 
• Guidance, mentoring and training for Dynamics Sales and Marketing, HubSpot, ClickDimensions, MS PowerApps 

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

The role focuses on leading the team’s day-to-day performance and ensuring stable operational results. The key responsibilities include monitoring team KPIs and workload, supporting underperforming agents through coaching and performance plans, maintaining team discipline, and preparing monthly bonus calculations and regular partner reports.

The role also involves active participation in operational investigations, collaborating with partners, process development and documentation, communication of procedural changes, and collaboration with Support, VIP, QC, and L&D teams. When required, the Team Lead may support onboarding activities and conduct additional knowledge checks or blitz surveys for underperforming agents. As well as preparing weekly/monthly reports

HOW YOU WILL MAKE AN IMPACT

• Ensure the team consistently meets operational KPIs, performance targets, and quality standards.
• Actively participate in internal investigations and contribute to the development and implementation of complex operational processes and workflows.
• Communicate process, policy, and procedural changes to the team and ensure their proper implementation.
• Manage underperforming agents (below 70%) through regular coaching, constructive feedback, performance improvement plans, and progress monitoring.
• Maintain and complete the monthly internal bonus matrix based on team performance indicators.
• Prepare, maintain, and submit weekly and monthly performance reports for partners, including key operational insights and team performance analysis.
• Contribute to the development, maintenance, and improvement of the internal knowledge base, regulatory documentation, and process guidelines, both independently and in collaboration with Support and VIP departments.
• Monitor workload distribution across the team, ensuring balanced allocation of tasks and maintaining discipline, accountability, and adherence to operational standards.
• Conduct onboarding sessions for new agents when the L&D Manager is unavailable.
• Conduct performance blitzes and knowledge checks for underperforming agents, identifying knowledge gaps and areas for improvement.
• Collaborate with the QC team on the development of test questions and assessment materials.
• Support the implementation of new tools, AI-driven solutions, and automation initiatives together with the Head, with the goal of improving service quality, response times, and overall team efficiency.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Аnalytical and case-management skills: ability to work extensively with operational reports and data, dive into details, identify inconsistencies and trends, investigate complex cases, and escalate issues with all necessary context and findings.
• Proven experience in Customer Support, preferably in a Team Lead, Senior Agent, or mentoring role.
• Strong understanding of operational KPIs, performance management, and workload monitoring.
• High attention to detail and ability to identify potential operational risks or issues before they become critical.
• Ability to analyze team performance, identify underperformance, and build clear improvement plans.
• Strong ownership and accountability for team results, escalations, and operational processes.
• Good communication and leadership skills, including providing constructive feedback and handling difficult situations.
• Strong organizational and prioritization skills with the ability to manage multiple operational tasks simultaneously.
• Ability to create, improve, and maintain internal processes, procedures, reports, and documentation.
• Proactive approach to process improvement, automation, AI tools, and operational efficiency.
• Ability to collaborate effectively with cross-functional teams, including QC, L&D, VIP, Operations, Product, and Management.
• Upper-Intermediate English or higher.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

Requirements

• 1+ year of hands-on experience in digital marketing, paid advertising, or targeting.
• Practical experience with Meta Ads (Facebook & Instagram) and Google Ads — campaign setup, monitoring, optimization, and performance analysis.
• Experience with SEO and basic understanding of how SEO works.
• Basic or practical knowledge of AI Optimization (AIO) / Generative Engine Optimization (GEO), or strong interest in learning and developing these skills.
• Basic to intermediate knowledge of GA4 and Google Tag Manager, including event and conversion tracking.
• Ability to analyze campaign performance, website data, and key marketing metrics.
• Understanding of key paid advertising metrics such as CTR, CPC, CPM, CPA, ROAS, and conversion rate.
• English: B2 (Upper-Intermediate).
• Strong attention to detail, proactive approach, and willingness to learn.
• Willingness to actively use AI tools for research, content creation, campaign analysis, SEO/AIO, and process optimization.
• Ability to work with several projects and tasks simultaneously.

Responsibilities

• Set up, launch, monitor, and optimize Meta Ads and Google Ads campaigns for client projects.
• Analyze advertising performance and make adjustments to improve conversions, CPA, ROAS, and overall campaign performance.
• Work with different campaign types, audiences, creatives, keywords, and targeting settings.
• Conduct basic audience and competitor research to support advertising campaigns.
• Work with SEO, including keyword research, on-page optimization, content optimization, and basic technical SEO tasks.
• Support AIO/GEO optimization to improve clients' visibility in AI-powered search and answer engines.
• Set up and check GA4 and Google Tag Manager tracking, including events and conversions.
• Monitor website and advertising performance and identify areas for improvement.
• Analyze marketing data and prepare insights and recommendations for optimization.
• Work on several client projects simultaneously and meet agreed deadlines.
• Follow updates and trends in Google Ads, Meta Ads, SEO, and AI search and apply relevant approaches to projects.
• Use AI tools to make marketing research, campaign analysis, SEO, content, and other marketing tasks more efficient.

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

Ven Commerce Ltd is an international company with offices in the USA, Israel, and Ukraine (Kyiv). We create comprehensive e-commerce solutions and help brands and retailers unlock the full potential of their online channels.

Our clients are successful retailers operating in the USA, Canada, Europe, and other countries.

As we expand our team, we are looking for a Customer Support Specialist – someone who enjoys helping customers, solving issues quickly, and maintaining high standards of service.

What you’ll do:

• Communicate with customers via email, calls, and social media.
• Respond to inquiries about our products (mainly jewelry; potential transition to medical products in the future).
• Resolve customer issues and complaints quickly.
• Forward important requests to relevant teams to improve technical and financial processes.
• Serve as the primary liaison between customers and internal teams.

What we offer:

• Remote work with a flexible schedule.
• 5 working days per week, 2 floating days off.
• Convenient shifts: 10:00–19:00 or 15:00–24:00 Kyiv time.
• Competitive salary.
• Friendly team and support from the team lead.
• Opportunities for career growth and learning.
• Health insurance (for employees in Ukraine) and work equipment (laptop).
• Seminars and professional development training.
• 25 paid vacation days (including sick leave).
• Team-building events and corporate activities in Ukraine.
• Cozy office space available in case of power outages.
• Corporate psychological support program.
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What we expect:

• Fluent English (C1) – both written and spoken.
• Positive, empathetic, and professional attitude toward customers.
• Analytical skills, attention to detail, and problem-solving ability.
• Ability to handle large volumes of information.
• Minimum 1 year of experience in a similar role.
• Experience with Zendesk, JIRA, and Magento is a plus.

Do you want to work in a modern and friendly environment where your knowledge and communication skills are valued?
Join our team! Send your resume with your expected salary and English level. We look forward to meeting you!