Jobs

We are looking for a customer-oriented and detail-focused Customer Support Аgent with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.
 

HOW YOU WILL MAKE AN IMPACT:

• Providing customer support via live chat and email
• Handling players’ inquiries, requests, and complaints
• Identifying complex or sensitive cases and escalating them to the relevant departments
• Ensuring compliance with internal quality standards and communication guidelines
• Working according to the assigned schedule and meeting individual KPIs
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum 1+ year of experience in customer support 
• Written English proficiency at B2 level or higher
• Willingness to work shift schedules, including night shifts, weekends, and public holidays
• Ability to stay focused in a multitasking environment
• Strong attention to detail and strict adherence to instructions

WHAT WE OFFER:

• Flexible working hours and a remote-first setup, so you can plan work around your life — not your life around work.
• Unlimited vacation and paid sick leave, because taking time to rest shouldn't feel like a luxury.
• Competitive compensation that reflects your skills, experience, and impact.
• Flexible Benefits — a monthly budget you can spend on sports, healthcare, therapy, or language learning. Your benefits, your choice.
• 50% reimbursement for professional learning and development to help you keep growing.
• Employee referral bonuses and gifts to celebrate your special occasions.
• A supportive team culture built on trust, respect, and collaboration.
• Regular online and offline team events to connect beyond work.
• Co-working space reimbursement for teammates based in Ukraine, whenever you need a change of scenery.

What you'll do

• Develop new features end-to-end using Kotlin, Coroutines, and Jetpack Compose
• Write clean, testable code following Clean Architecture, MVVM, and MVI patterns
• Build intuitive, user-friendly interfaces for our Android app
• Integrate with backend APIs, Firebase, and GraphQL services
• Work closely with design, product, and analytics teams to shape new features
• Refactor existing solutions and improve code quality
• Collaborate with the backend team to design APIs for new features and applications

What we're looking for

• A responsible communicator who picks up new things quickly
• 12+ months of commercial Android development experience
• Ability to write maintainable, easily extensible code, and to navigate code written by others
• Solid knowledge of Kotlin and Kotlin Coroutines
• Familiarity with Android SDK fundamentals
• Experience with Jetpack Compose
• Experience with Dagger 2
• Hands-on experience with Firebase services
• Understanding of core design patterns
• Familiarity with Clean Architecture, MVVM, and MVI patterns
• Understanding of networking, including some exposure to GraphQL
• Understanding of multi-module application architecture

What we offer

• Work on a successful product loved by millions of sports fans
• The challenge of migrating a thriving, profitable project onto a modern tech stack
• A strong product culture and genuinely great colleagues
• Flexible schedule with remote work options, plus support for courses and conferences
• Competitive, market-rate compensation

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we’ve managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500−4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp strengthens its technical support expertise, we are looking for a Technical Customer Support Agent (English desk) to join an international B2B SaaS project. In this role, you will work with international customers, investigate technical issues, troubleshoot product behavior, and collaborate with engineering teams to ensure an excellent customer experience.

The working schedule is Monday-Friday, 09:00—18:00 CET or 13:00—22:00 CET, including a 1-hour break.

Your future responsibilities include:

• Handling and resolving technical customer inquiries via email, chat, and voice;
• Investigating and troubleshooting product-related issues, including email deliverability, automations, workflows, and analytics;
• Reproducing bugs step by step, gathering relevant technical information and logs, and preparing clear cases for engineering teams;
• Escalating complex technical issues to engineers and following cases through to resolution;

• Maintaining high support standards while meeting key performance indicators related to response time, resolution time, quality, and customer satisfaction.

   

Needed experience & skills:

• 6+ months of hands-on Technical Support experience with a B2B product;
• English B2+, both written and spoken;
• Experience working with helpdesk, CRM, or ticketing systems;
• Basic understanding of web technologies and technical troubleshooting;
• Ability to reproduce technical issues step by step and clearly document them for engineering teams;
• Ability to understand and work with basic technical information and logs;
• Strong problem-solving skills and genuine interest in investigating issues and getting to the root cause;
• Excellent communication skills and a customer-oriented mindset;
• Strong attention to detail, ownership, and ability to work independently;
• Proactive approach and willingness to continuously learn the technical aspects of a product.
•  

Nice to have:

• Previous experience supporting a B2B SaaS product;
• Basic understanding of APIs and webhooks;
• Experience working with CRM and ticketing platforms.
•  

Work with EverHelp is about:

• 20+ vacation days and 10 paid sick leaves;
• Hybrid collaboration with a remote-first approach, with occasional presence in Warsaw when required by the project;
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities that foster continuous learning and development both within the team and on an individual level;
• Opportunity for career growth, including potential development from Technical Support Agent to Senior Technical Support Agent, Quality Control, or Team Lead roles. 32% of our teammates obtained a new role during their first year of work in our company, and 86% of our Team Leads have been our Customer Support Agents in the past.
•  

Submit your resume and join our team!

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.
 

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.
   

Your future responsibilities include:

• Build and test automated outbound workflows using low-code/no-code tools and LLMs.
• Connect CRMs, data sources, and outreach tools via APIs and webhooks.
• Automate lead collection, data enrichment, validation, and trigger tracking based on sales criteria.
• Use LLMs to analyze lead data and personalize outreach messages.
• Set up and test multichannel outreach flows and GTM hypotheses.
• Monitor integrations, fix errors, and keep data quality high.
• Sync data with the CRM and set up tracking to measure how well the infrastructure performs.
   

Why this role is exciting:

• Build from scratch: You get to design an interconnected outbound system using modern AI and low-code tools.
• Modern tech & real data: Working with up-to-date tools and real lead data.
• Technical freedom: You choose the best technical approaches and test your own ideas to solve business tasks.
• Direct impact: Your automations directly affect the number of qualified meetings and sales pipeline.
   

Needed experience & skills:

• At least 1 year of hands-on experience in automation, system integration, or a similar technical role (building, launching, and supporting workflows yourself).
• Good practical experience with n8n, Make, Zapier, or similar tools.
• Hands-on work with APIs, webhooks, and transferring data between platforms.
• Ability to build multi-step workflows with logic, branching, and error handling.
• Experience integrating AI/LLMs into workflows for specific practical tasks.
• Skills in structuring, validating, and cleaning data.
• Strong debugging skills — you can test, troubleshoot, and keep automations running smoothly.
• Ability to walk us through a workflow you’ve built, explaining the logic and technical choices.
• Upper-Intermediate English or higher.
• Technical mindset, autonomy, and a focus on practical business results.
   

Nice to have skills:

• Basic SQL, Supabase, JavaScript, or Python.
• Prior experience automating sales, marketing, or CRM processes.
• Familiarity with B2B outbound (segmentation, sequences, qualification, meeting booking).
• Background in GTM, RevOps, or working at an automation agency.
   

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.
   

Submit your resume and join our team!

We are looking for a Video Surveillance Systems Engineer to join the Zolotyi Vik team.

Your main responsibilities

• Administration of video surveillance systems and video recorders (NVR/DVR).
• Configuration of IP cameras, network equipment, and video surveillance software.
• Monitoring system performance, responding promptly to incidents, and restoring system functionality.
• Technical diagnostics, troubleshooting, and fault resolution.
• Cooperation with service providers and contractors.
• Providing users with consultations and technical support related to the operation of video surveillance systems.

What we expect from you

• Experience working with video surveillance systems and video recorders (NVR/DVR) will be an advantage.
• Knowledge of IP cameras, network equipment, and local area networks (TCP/IP).
• Understanding of switching and routing principles.
• Experience configuring and administering video surveillance software.
• Understanding of the design and operation of uninterruptible power supply (UPS) systems, network infrastructure, and remote access solutions.
• Ability to diagnose equipment issues and troubleshoot them promptly.
• Basic knowledge of Windows and Linux operating systems.
• Experience working with equipment from leading video surveillance manufacturers such as Hikvision, Dahua, Axis, Bosch, Uniview, or similar brands will be an advantage.

What we offer

• Official employment.
• Training, professional development programs, and career growth opportunities.
• Health check-up.
• Sports/gym membership compensation.
• Psychological support.
• Gifts: welcome box, baby box, holiday gifts.
• Internal currency and bonuses.
• Social support during challenging periods.

We are looking for a Junior-Middle Backend Developer to join a fast-growing start-up developing a product for automated lead generation and recruitment outreach.

Responsibilities:

• Day-to-day product implementation.
• Develop integrations with AI (e.g., Perplexity, OpenAI) & 3rd party API (e.g., CRMs).
• Leverage your prompt engineering skills to maximize the outcome.
• Customer discovery. That includes: internal product conversations, as well as joining some customer calls (Maybe not from day one, but definitely later on).

Requirements:

• At least 1 year of experience working in a product company/startup.
• 1-3 years of software development experience.
• Experience with Node.js, TypeScript, JSON, REST API, Git.
• Experience in LLM/RAG, MCP, and AI agent development and prompt engineering.
• Database design and optimization (SQL).
• Development in cloud infrastructure (AWS/GCP/Azure).
• Patterns for asynchronous task processing (RabbitMQ, SQS, or similar).
• Experience with n8n/make will be a great plus.
• Excellent verbal communication skills.
• Excellent English, minimum B2 level.
• Absolutely customer-centric and flexible in a dynamic environment (i.e., fully tolerant of shifting priorities daily).

Job details:

• Full-time.
• Fully remote.
• Long-term.
• B2B contract.
• Start date — ideally ASAP, but negotiable.

What else will you get:

• Learning how a startup grows.
• Direct impact on product and company strategy.
• Deliver value directly to paying B2B clients.
• You will work with the most modern toolset (including Cursor in Agent mode).

The hiring process:

• 30-45 min pre-screen interview with a recruitment manager.
• 30 min call with the client.
• A technical deep-dive interview, most likely with online coding (conducted by the client).

About Us:

We are a growing B2B tech agency. We already have a high-level Lead Gen Strategist building our outreach "Playbook." Now, we need a smart, autonomous, and detail-oriented Lead Generation Specialist to execute it.

The Role:

You will be the "hands" on the keyboard. We will provide the strategy, the target audience, and the messaging frameworks. Your job is to research the right prospects, personalize the outreach, send the messages on LinkedIn and Upwork, and manage the inbox to book meetings.

Your Responsibilities:

•   Prospecting: Find decision-makers (CEOs, CTOs, Founders) that fit our exact Ideal Customer Profile.
•   Personalization: Write highly customized first lines/icebreakers based on their profile or company news. (No lazy copy-pasting)
•   Execution: Send proposals on Upwork and manage LinkedIn outreach campaigns.
•   Inbox Management: Reply to interested prospects promptly and get them to book a call.
•   Tracking: Log your daily numbers (messages sent, replies, calls booked) in our tracker.

Requirements:

•   Excellent written English (you must sound like a native professional).
•   Highly autonomous. You don't need someone watching your screen to get the work done.
•   Experience with LinkedIn Sales Navigator and Upwork.
•   High attention to detail.

Compensation:

We offer a reliable hourly rate PLUS a performance bonus for every Qualified Call you book. If you are good at this, you will make great money.

How to Apply (CRITICAL):

To prove you have good English and attention to detail, you MUST include a link to a 1-minute Loom video or audio recording introducing yourself.
 

Also, answer this question in your proposal: If you are reaching out to the CTO of a software company, what is one thing you would look for on their LinkedIn profile to write a personalized first sentence?

(Proposals without a video/audio link will be automatically declined).

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students.

Position Overview:

We are in search of a Sales Representative to join our high-performing sales team. This role focuses on closing deals with warm leads who have pre-booked their call times, rather than cold calls or lead generation. This is a high-ticket sales environment, and your performance will be generously rewarded with performance-based bonuses.

This is a full-time, remote contract position, open to candidates located anywhere in Ukraine.

This job is for you if:

• You're a Closer: You have a knack for sealing deals and thrive in a high-stakes, high-reward environment.
• You Build Relationships: You understand that sales are not just transactions but opportunities to build long-term relationships.
• You're Self-Motivated: You don't need external pressure to meet and exceed your targets—you bring your own drive.
• You're a Team player. You understand that while individual performance is important, teamwork is key to the company's overall success.

Requirements

• Close Sales: Engage with pre-booked warm leads to close high-ticket sales.
• Client Relationship Development: Maintain strong relationships with potential clients by understanding their needs and aligning our offerings accordingly.
• Performance Tracking: Monitor your sales metrics and continuously aim to exceed targets.
• CRM Management: Log call data and customer interactions in our CRM system to ensure accurate tracking and reporting.
• Team Collaboration: Work closely with the sales and customer service teams to ensure a seamless client experience.
• Feedback Loop: Provide actionable insights to the marketing and production teams based on customer feedback.

Qualifications:

• Educational Background: A Bachelor’s degree, preferably in Business, Marketing, or a related field.
• Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.
• Tech-Savvy: Must possess a broad understanding of modern online sales-enabling technology to efficiently navigate various platforms and tools integral to the role.
• High Cognitive Skills: Ability to engage intellectually with our educated customer base, demonstrating a deep understanding of our sophisticated educational products.
• Time Management: The ability to manage time effectively, especially in a fast-paced, high-stakes environment,

Benefits

What We Offer:

• Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary, performance-based bonuses, and a range of company perks and benefits that reflect our commitment to excellence.
• Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, a generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.
• Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together.

Why You Should Join ELVTR:

• Innovative and Positive Culture: Join a team of passionate individuals who are driven by a common vision.
• Growth Opportunities: At ELVTR, we not only believe in nurturing talent but also in providing abundant opportunities for professional development. In fact, 100% of our senior managers have been promoted to executive roles within the company.
• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

Join Us:

Do you have the drive and skill set to excel in a high-ticket sales environment? Are you ready to be part of a team as committed to closing deals as they are to transforming the landscape of online education? If so, apply now and elevate your career with ELVTR.

Due to the high volume of applications, we will only be able to respond to candidates with whom we are interested in moving forward. We appreciate your understanding and look forward to reviewing your application.

ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.

Bright Gaming Graphic Design Manager

Who is Bright Gaming?

Bright Gaming is a powerhouse of digital marketing specialists bringing fun online casino experiences to the online gambling world.

Bright Gaming provides players with an entertaining place to spend their time while being guided through the levels of the VIP program, receiving exciting bonuses as they go. With an ever growing digital presence in the casino world, we are looking for someone with a drive for results and success to take our brand to the next level.

Role Overview

Reporting to the Chief Operating Officer you will work closely with the team in helping to build out visuals of our casino site promotions across all touchpoints. You will be responsible for brand designs and filtering this through to both email and affiliate creative while creating an exciting look and feel to the website. Further development of the brand character will be a big part of the role bringing the brand personality to life.

This role will suit a motivated, passionate and proactive person wanting to be a part of a fast paced digital business. Demonstrating a keen eye for aesthetics and attention to detail, ensuring high-quality graphics that meet client requirements and exceed expectations.

Responsibilities

Design assets/banners for onsite promotions and email campaigns

Development of the brand character, enabling the character to adapt to different poses and themes

Adapting and optimising graphics for different screen sizes and resolutions to ensure seamless visibility on various devices

Working with the marketing team to produce affiliate banners and landing pages

New website page designs along with optimising existing pages

Requirements

At least 2-years experience as a Graphic Designer

The ability to to take an idea and turn it into a physical design

Exceptional creativity and innovative design skills

Knowledge of different screen resolutions and able to adjust designs to fit

Previous experience using Figma, Photoshop and Illustrator in order to adapt the brand character into different surroundings / movements

Good spoken English and communication skills

Proactive, meticulous, and organised

Experience in creating 3D characters a plus but must be able to manipulate character design

Great organisation and prioritisation skills

What We Can Offer:

Remote working

Flexible working hours

Company Performance Bonuses

Arounda is a design & development partner for enterprise platform modernization. Founded in 2016, we’re a multidisciplinary team of product designers, UX strategists, and front-end engineers.
Over the past 10 years, we've delivered 500+ platform initiatives for enterprises, SMEs, and Fortune 500 companies, including WordPress, Chalhoub Group, Greif, Player's Health, Myso Finance, and others.

This role is focused on keeping multiple marketing processes moving, coordinating internal and external contributors, working with marketing tools and data, and making sure ongoing activities are executed consistently and on time.
This is a hands-on coordination role. You don’t need to be a deep expert in one specific marketing channel, but you should be comfortable working across different areas and keeping 10+ parallel processes under control.

What you’ll do:

• Support the team in executing ongoing marketing and lead generation initiatives.
• Coordinate social media and portfolio activity across platforms such as Dribbble, Behance, and other relevant channels.
• Work with marketing automation and productivity tools such as Buffer, Make, and Zapier.
• Work with CRM, UTM tracking, and basic marketing attribution to keep campaigns and lead sources properly tracked.
• Coordinate SEO and development-related marketing tasks: prepare briefs, communicate requirements, follow up on progress, and make sure tasks are completed.
• Coordinate freelancers and external contractors: prepare briefs, communicate requirements, review deliverables, and perform basic quality control.
• Maintain marketing dashboards and reports in Looker Studio and Google Sheets and turn data into clear observations and next steps.
• Assist with campaign and marketing activity analysis, tracking key results and identifying areas that need attention.
• Coordinate basic operational tasks related to external contractors, including payment-related communication and follow-ups.
• Keep marketing processes, tasks, assets, and deadlines organized across multiple initiatives.

• Support the implementation of new marketing processes and tools when needed.

   

What we’re looking for:

• 1+ year of hands-on experience in marketing, digital operations, or an agency environment.
• Practical experience with Buffer, Make/Zapier, or similar tools.
• Working understanding of CRM systems, UTM tracking, and marketing attribution.
• Experience coordinating SEO or development-related tasks, including preparing briefs and following up on execution.
• Experience working with freelancers or external contractors: briefing, reviewing deliverables, and basic QC.
• Confident working with Looker Studio, Google Sheets, or similar dashboards. You should be able not only to read numbers but also to formulate conclusions from them.
• Basic understanding of coordinating payments and administrative processes with contractors.
• Strong organizational and prioritization skills. You can keep track of multiple parallel processes without losing important details.
• Proactive approach and ability to work independently with ambiguous or changing tasks.
• Strong communication skills and ability to coordinate with different people and teams.
• Upper-Intermediate English or higher.
• Experience in an IT, digital, or outsourcing environment will be a plus.

What we offer:

• Interesting international projects.
• Market-level compensation depending on experience and level.
• Flexible working hours: 8:00/12:00 to 16:00/20:00.
• Partial compensation for education and professional training.
• A well-coordinated and supportive team.
• Remote-first work environment.

We look forward to receiving your CV. A cover letter is optional and not required.

Our client is an international product-based IT company specializing in the iGaming industry. Born in 2014, they rocked the CIS region and are now taking their success worldwide.

We are currently looking for a WordPress & Next.js Developer.

📋 Key responsibilities and your contribution:
 

WordPress

• Development and maintenance of custom themes and plugins
• Building Gutenberg blocks, working with ACF, CPTs and taxonomies
• Third-party service integrations and REST API development
• Maintaining multilingual projects and hreflang

Next.js

• Frontend development with Next.js + WordPress as a headless CMS
• Working with REST API / WPGraphQL
• SSG, ISR, SSR and caching
• SEO implementation: metadata, Open Graph, schema.org, sitemap, robots.txt, canonical, hreflang
• Core Web Vitals optimisation

General

• Landing page development and migration of projects to headless
• Affiliate tracking and third-party service integrations
• Working with the SEO team on technical optimisation
• Git, code review and documenting solutions
   

📚 Your qualifications:

• PHP and solid understanding of WordPress: hooks, filters, template hierarchy, plugins
• Experience developing custom themes and plugins
• Gutenberg + React, ACF
• JavaScript / TypeScript, React, Next.js App Router
• Understanding of SSG / ISR / SSR
• HTML/CSS and responsive markup
• REST API
• Git, webpack / Vite
• Technical SEO and Core Web Vitals
• Yoast / Rank Math
• Experience with multilingual websites
• Experience using AI tools/agents in development
   

➕ Nice to have:

• WPGraphQL, Tailwind CSS
• Vercel or self-hosted Node.js
• Cloudflare / CDN
• CI/CD
• Affiliate marketing and tracking
   

Benefits:

⭐ Time Off & Recovery: 20 working days of fully paid annual leave, fully paid sick leave, and public holidays off according to company policy.

⭐ Health & Wellness: A flexible Benefits cafeteria that allows you to choose the perks that fit you best, with options including medical support, regular check-ups, mental health services, or gym access.

⭐ Education & Development: Internal and external training, industry events, language courses, and professional service subscriptions.

⭐ Workspace & Tech: All necessary corporate equipment provided, the flexibility to work fully remotely, and premium digital tools to enhance performance (e.g., AI tools, ChatGPT Plus).

⭐ Work Environment & Perks: Holiday bonuses, gifts for special occasions, paid business trips, and team events.

We are seeking enthusiastic Customer Service Representatives (CSRs) to join our team. This position involves handling customer inquiries and support for 7 distinct projects, SaaS mostly and 1 e-commerce project. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to manage multiple tasks effectively.
 
Requirements:
- Excellent verbal and written communication skills
- Flexibility to work various shifts
- Strong problem-solving abilities and attention to detail
- English knowledge (B2.2+)
 
Responsibilities:
- Provide exceptional customer service through various channels (phone, email, chat).
- Assist customers with their inquiries.
- Troubleshoot and resolve issues.
- Identify and escalate priority issues to the appropriate team members or departments.
- Participate in training sessions and ongoing development to stay updated on product knowledge, company policies, and customer service best practices.
- Enter data about customer interactions to the project reports.
 
Working terms:
24-7 
2 types of shifts: morning (from 7 AM till 3 PM Kyiv time) and day (from 3 PM till 11 PM Kyiv time)
3.27$ * 174 hrs + up to 50$ QA bonus

We are looking for a proactive Project Manager with 1–3 years of experience to take ownership of software development projects. You will dive deep into each project, understand its goals and current stage, keep the team focused on the right priorities, and make sure risks are spotted and handled early.

This role is ideal for someone who already has hands-on PM experience and wants real ownership. You'll have the team's technical expertise to lean on, while leading the process and owning the outcome.
 

Responsibilities:
- Manage software development projects across the full lifecycle, from requirements gathering to delivery;
- Dive into the essence of each project and understand its goals and current stage;
- Prioritize tasks and the backlog in line with client needs;
- Monitor task progress, identify blockers, and drive their resolution;
- Identify, track, and mitigate project risks;
- Communicate with clients to clarify requirements and keep them updated on progress;
- Coordinate the development team and conduct regular 1:1s;
- Facilitate team meetings and maintain project documentation;
- Use AI tools to optimize PM routines.
 

Requirements:
- 1–3 years of experience as an IT Project Manager;
- Solid understanding of SDLC and Agile frameworks (Scrum / Kanban);
- Experience with task management tools (Jira, Trello, or similar);
- Technical understanding (APIs, Git flow, cloud platforms, databases);
- Experience in task prioritization and risk management;
- Experience communicating directly with clients;
- Strong communication and organizational skills;
- Ability to work independently and take ownership of results;
- Hands-on experience using AI tools in daily work;
- Upper-Intermediate English or higher.
 

Will be a plus:
- Experience managing projects with AI integrations (LLMs, chatbots, AI-powered features);
- Experience with pre-sales activities.
 

We offer:

- Opportunities for career growth and personal development, to help you improve your skills and achieve your goals;
- No micromanagement - your ideas and initiatives are always encouraged;
- Educational programs that are covered by the company at 30% of the expense;
- Paid vacation leave and public holidays (21 vacation days annually);
- Competitive financial compensation with regular performance reviews;
- Outdoor team activities are paid for by the company;
- English language improvement through extensive communication;
- The chance to work alongside highly experienced and enthusiastic IT professionals who are ready to share their knowledge and help you gain invaluable experience in a live IT environment.

Job Description

• Knowledge of testing methodologies, tools, and test documentation types (test plan, test cases).

• Understanding how to work with bug-tracking systems

• Strong reporting skills and team-oriented mindset

• Good written and verbal communication skills

English

• Intermediate or higher, written and spoken

Job Responsibilities

• Perform system, functional, data, integration, user acceptance, performance, and regression testing

• Work in a dynamic SD environment

• Play a hands-on role as part of an team

• Demonstrate passion about building high-quality software, love solving problems and facing new challenges

Department/Project Description

Our Client is a major provider of software and framework solutions for clinical trials for Pharma Companies. Many years of experience on the market and proprietary techniques and approaches allow building cutting-edge solutions, which mitigate the trial risks and increase the potential and the success of the study results

About the role

Gogloby is hiring a Junior Software Developer to work on products for gogloby.com using cutting-edge AI technology. You will spend 100% of your working time on hands-on software development, supported by a small team and an AI-first development process.

Recent graduates are welcome. The role is designed for someone with strong fundamentals, visible energy, curiosity, and the discipline to grow quickly through real product work.

What you will do

• Design, build, test, debug, and maintain production software using Python and JavaScript.
• Work across backend, frontend, databases, and API integrations according to product priorities.
• Use AI development tools such as Claude Code, Cursor, and GitHub Copilot as part of the daily engineering workflow.
• Write and refine prompts that help generate, review, troubleshoot, and improve code.
• Contribute to products built with REST APIs, relational databases, and both monolithic and microservices-oriented architectures.
• Investigate issues independently, ask useful questions, and bring possible solutions or new ideas to the team.
• Handle changing priorities and parallel tasks without losing ownership, communication, or delivery discipline.
• Collaborate transparently in a small, fully remote startup team.

Required qualifications

• Education: Bachelor's degree (Bc.) or higher in Computer Science.
• Experience: 1+ year of professional software development experience. Recent graduates are encouraged to apply.
• Core languages: Working knowledge of Python and JavaScript.
• Software fundamentals: Understanding of SQL, relational databases, REST APIs, and the concepts behind monoliths and microservices.
• AI-first development: Comfort using AI coding assistants and following an AI-first software development process.
• Prompt engineering: Ability to write clear, structured prompts and iterate based on results.
• English: Strong spoken and written English for daily remote collaboration.
• Work habits: Discipline, punctuality, openness, transparency, teamwork, and a strong desire to study and improve.
• Availability: Ability to commit to a full-time, 40-hour workweek without conflicting employment obligations.

Nice to have

• Experience with Java, React, Next.js, or Node.js.
• Personal, university, open-source, or pet projects related to AI.
• A portfolio, GitHub profile, demo, or technical write-up showing what you have built and learned.
• Experience shipping a small project end to end, even outside formal employment.

Compensation and working conditions

• Compensation in USD
• Fully remote from Ukraine
• Unlimited PTO, coordinated with the team
• Startup pace, changing priorities, small team, high learning curve