Jobs

Hi! We’re Applyft , a product IT company building mobile and web solutions for millions of users. Starting our path with Geozilla, we’ve grown into an ecosystem of 8 products. Our portfolio spans across several niches: Family Safety, Parental Control and AI.

We’re looking for a Creative Marketing Manager to our marketing team and drive the global scaling of our products.

What you’ll do:

• Generating ideas for ad creatives
• Creating tasks for graphic and motion designers
• Overseeing the progress of creative tasks
• Adapting creatives for different markets and placements
• Monitoring best practices in the market
• Collaborating with actors and influencers to promote apps and produce video content
• Analyzing the performance of creatives
• Creating simple UGC-style videos

Your professional qualities:

• At least 6 months of experience in a Creative Marketing Manager role
• Basic understanding of how to create tasks, storyboards, and briefs for designers
• Experience working with AI platforms and tools
• Foundational knowledge of ad performance metrics
• English proficiency at B2 level

Will be a plus:

• Proficient in creating videos, images, and UGC content

We offer:

• Remote-First culture: We provide a flexible working schedule and you can work anywhere in the world
• Health taking care program: We provide Health insurance, mental health support (psychologist compensation), sport compensation, and 20 paid sick days.
• Personal Equipment Policy: We provide all necessary equipment for your work. For Ukrainian employees we also provide Ecoflow
• Vacation Policy: Each employee in our company has 20 paid vacation days and extra days on the occasion of special evens
• Knowledge sharing: We are glad to share our knowledge and experience in our internal events
• English Lessons: We provide corporate English lessons to support your professional and personal growth.
• Professional Development: Annual learning budget for courses, training, certifications, and conferences.
• Public Holidays: You receive days off according to the official public holidays of your country of residence.
• Coworking Compensation (Ukraine): We provide coworking space compensation for employees located in Ukraine.

Hiring process:
Recruitment Screen 👉 Test Task 👉 Hiring Manager Interview 👉 Final interview 👉 Job Offer

About the Role:

We are looking for a proactive and detail-oriented General QA Engineer who can own the full testing lifecycle. This role is ideal for a strong junior or mid-level specialist who is comfortable working independently, collaborating with developers and product teams, and ensuring high product quality from requirements to release.

Responsibilities:

• Perform full-cycle testing: from requirements analysis to release validation;
• Design, write, and maintain test documentation (test cases, checklists, test plans);
• Conduct manual testing of web and/or mobile applications;
• Identify, document, and track bugs (e.g., using Jira or similar tools);
• Perform regression, smoke, sanity, and exploratory testing;
• Collaborate closely with developers, product managers, and designers;
• Participate in grooming, planning, and sprint activities;
• Validate requirements and provide early feedback on potential issues;
• Support release processes and post-release verification.

Requirements:

• 4+ years of professional experience in QA
• Commercial experience with Playwright + TS
• Understanding of QA methodologies, testing types, and software development lifecycle (SDLC);
• Experience with manual testing of web applications (mobile is a plus);
• Ability to write clear and structured test documentation;
• Experience with bug tracking systems (e.g., Jira, YouTrack, etc.);
• Basic knowledge of API testing (Postman, Swagger, etc.);
• Understanding of client-server architecture;
• Basic SQL knowledge for data validation;
• Experience working in Agile/Scrum teams;
• Good analytical thinking and attention to detail;
• English level: Intermediate or higher (written and spoken).

Moon Active is a company driven by the mission to become a global leader in mobile gaming. Founded in 2011, our passion for creativity, cutting-edge technology, and delivering exceptional player experiences has resulted in games enjoyed by millions worldwide.
 

We're looking for a Site Reliability Engineer to join our talented community of professionals in our Warsaw office and contribute to the ongoing success of our leading mobile gaming products.
 

The Site Reliability department focuses on ensuring the continuous smooth operation of live production systems that serve millions of players globally. You will support production activities by troubleshooting, developing, maintaining, and documenting technical solutions related to Moon Active’s production infrastructure.
 

Responsibilities

• Ongoing monitoring and control of the availability of the different services of the production 24/7
• Monitoring and detecting problems in the production environment, as well as 1st and 2nd tier infrastructure and application troubleshooting
• Working within Operations with interfaces to Product, R&D and Support teams to escalate, troubleshoot and resolve complex issues
• Ensuring proper documentation is provided for all supported SRE activities and standards

Requirements

• AI driven mindset and experience in LLM tools usage
• Experience with Linux based systems
• Scripting experience (Python/Bash/etc)
• Basic monitoring experience
• Good communications skills
• Troubleshooting and problem-solving skills
• A team player with the flexibility to work rotating shifts between 7:00 and 21:00
• Proficiency in English

Advantages

• Be familiar with AWS/GCP (or other cloud providers)
• Be familiar with AI tools (Cursor, Claude Code, MCP etc.)
• Experience with monitoring tool and vendors such as Prometheus, Grafana, ELK, NewRelic, Signalfx, CloudWatch, DataDog, etc
• Experience with SQL
• Experience with IaC (Terraform)
• Experience with distributed systems, containers and Kubernetes.
• Ukrainian or Russian language skills

Benefits

• Join a global, data-driven company with a unique product and a strong R&D center
• Work in an exceptional, innovative, and dynamic environment
• Enjoy full transparency and open communication with colleagues
• Take advantage of tremendous opportunities for growth and career advancement
• Influence and help build personalized product experiences for millions of users

We offer

• Generous compensation; paid vacation and sick leave
• Comprehensive medical and life insurance for you and your family members
• From Yoga & Pilates to CrossFit & running classes - we keep moving. Plus a MultiSport card to top it off
• Comfortable office located on Królewska 16 street, Warsaw
• Free daily breakfasts and lunches, as well as a fully stocked kitchen with snacks and fruits
• The latest tech equipment, including macOS devices
• Training & Development/Tuition reimbursement
• Friend Referral Program with generous bonuses
• Friday Happy Hours and team gatherings to foster a fun and collaborative workplace culture
• Relocation bonus for non-local candidates
• Bicycle and Car parking

Since 2013, Duanex has been building bespoke software for international companies and startups, from mobile apps to complex cloud solutions.

Our clients span health & fintech, digital banking, insurance, and other industries. We work primarily with international markets and help businesses build and scale custom software products.

We are looking for a Lead Generation Specialist to help us research, qualify, and engage potential clients for our software development services.

What you'll do

• Research and qualify potential B2B leads based on our ICP
• Build lead lists and find relevant decision-makers
• Work with LinkedIn outreach using tools such as LinkedHelper, Apollo, and Clay
• Create and launch outreach sequences and follow-ups
• Communicate with leads and manage ongoing conversations
• Use AI tools to support research, personalization, and outreach
• Track leads, replies, and outreach performance

What we're looking for

• 1+ year of experience in Lead Generation
• Experience with B2B lead research and LinkedIn prospecting
• Experience with Apollo, Clay, or similar tools
• Experience creating outreach sequences and communicating with leads
• Strong attention to detail and ability to work with repetitive tasks
• Ability to work independently and stay organized
• Experience using AI tools in your workflow
• English B1

Would be a plus

• Experience with cold email outreach
• Experience with Upwork
• Experience working with or setting up AI agents for lead generation
• Experience in IT outsourcing / software development

Work format & perks

• Full-time, remote
• 20 paid vacation days + 10 paid sick days
• Medical insurance after 3 months
• Corporate English classes

Hiring process

Screening Interview → Technical Interview → Offer

Voalax is a performance-driven project in the dating vertical. We are looking for a Middle Media Buyer who can independently manage campaigns and take responsibility for financial results within allocated budgets.

The Media Buyer is responsible for the full traffic acquisition cycle for dating products: planning, launch, optimization, scaling, and reporting.
This role involves working with clearly defined KPIs and regular communication with management.
 

Key Responsibilities
- Plan and launch advertising campaigns in the dating vertical
- Purchase traffic via ad networks and direct deals
- Daily monitoring of spend, revenue, and core performance metrics (CPA, CPC, ARPU, ROI)
- Analyze traffic quality and improve campaign efficiency
- Conduct A/B testing of creatives, formats, and GEOs
- Scale profitable campaigns and optimize underperforming ones
- Work with tracking systems and auto-optimization tools
- Participate in developing creative hypotheses and preparing technical briefs
- Test new offers, formats, and traffic sources
- Conduct market and competitor research
- Prepare regular performance reports for management
 

Requirements
- 2+ years of experience in media buying
- Hands-on experience in Dating (adult)
- Experience working with Tier-1 / Tier-2 GEOs
- Experience with banners, push, and native formats
- Strong understanding of performance models (CPC, CPA, RTB)
- Experience implementing and maintaining tracking systems (S2S, pixels)
- Strong analytical skills; confident with Excel / Google Sheets
- Ability to manage multiple campaigns simultaneously with large budgets
- Strong focus on financial performance and cost efficiency
- Upper-Intermediate English is a plus
 

Nice to have
- Experience with retargeting
- Experience with programmatic / RTB platforms
- Experience with Social Ads (Meta)
 

Conditions
- Fully remote position
- 5/2 work schedule, results-oriented (no micromanagement)
- Fixed salary plus KPI-based bonuses
- Ready-to-use infrastructure: accounts, budgets, tools
- Technical and operational support
- Established processes and clear workflows
 

Additional Information

We are looking for candidates who can work autonomously, make data-driven decisions, and take full ownership of results within entrusted budgets.

We would be glad to welcome you to our team!

We are looking for a Webflow Developer to join the Dataforest team. If you are looking for a friendly team, a healthy working environment, and a flexible schedule ‒ you have found the right place to send your CV.
Attach your portfolio or examples of work to your resume.

What you'll do:
 

- Webflow development and ongoing support for the company website: dataforest.ai

- Designing and building responsive web interfaces on the Webflow platform.

- Managing and supporting Webflow CMS (Collections, Templates, Dynamic Pages) ‒ specifically for Case Studies and Blog pages.

- Integrating third-party services (Google Analytics, GTM, HubSpot, Zapier, custom forms, etc.).

- Writing and implementing custom HTML, CSS, and JavaScript to build non-standard features and functionality.

- Optimizing website speed, Core Web Vitals, and overall performance.

- Setting up basic technical SEO (meta tags, schema markup, sitemap, redirects, Open Graph).

- Publishing new site builds, post-release maintenance, tracking, and fixing bugs.

- Working closely with UX/UI designers, marketers, Project Managers, and the rest of the team to execute projects.

You'll be a great fit if you have:
 

- 1+ years of experience working with Webflow and other web development platforms.

- Strong hands-on experience with HTML/CSS and JavaScript for custom solutions.

- Solid experience with Webflow CMS, custom code integrations, and third-party tools.

- Excellent graphic design skills, with a strong focus on Figma.

- Clear understanding and practical experience with UX/UI design.

- Understanding of technical SEO basics, performance optimization, and Core Web Vitals.

- Attention to detail, thoroughness, and ability to deliver quality work within tight deadlines.

We ensure your growth with:
 

- Working in a fast-growing company;

- Great networking opportunities with international clients and challenging tasks;

- Competitive salary fixed in USD;

- Flexible work schedule;

- Friendly working environment with minimal hierarchy;

- Team building activities and corporate events.

Novoplex is a group of companies that develop iGaming products and provide services across various areas of performance marketing.

We are currently looking for a Sales Manager who will be responsible for developing the client base: retaining, reactivating, and upgrading players from the casual segment to VIP through systematic personal communication (calls, emails, and messengers).

What you will do:
•  Work with a warm client base assigned to the manager and continuously replenished, including warm calls and messaging;
•  Sell our product to clients in order to grow them to higher levels and retain them within the project;
•  Handle incoming client requests and work with objections.

What you will need for this: 
•  1+ year of experience in sales or account management;
•  Knowledge of sales techniques and sales structure (sales process, identifying client needs);
•  English proficiency at B2+ level;
•  Strong communication skills;
•  Experience with Excel / Google Sheets;
•  Analytical mindset, proactivity, structured approach, and responsibility;
•  Self-organization and the ability to manage working time effectively.

What will be a plus:
•  Experience in the iGaming industry.

Why you should be part of Novoplex:
•  Professional development opportunities: compensation for professional courses and events;
•  Fair compensation based on individual contribution;
• Time to rest: 20 working days of paid vacation, a day off on your birthday, and additional days off for significant personal dates. Flexible observance of Ukrainian public holidays;
• Time to recover: 7 paid sick leave days without a medical certificate, unlimited with a certificate. Maternity leave;
• Everything you need for effective work: equipment, power banks, coworking space compensation;
• Work-life balance: remote format, working schedule 8:00–17:00.

If you believe we could be a good match, please review our Hiring Process:
1. First Meet
Thank you for your application. Your CV will be reviewed by our recruitment team. If your skills match the role requirements, a recruiter will contact you to get acquainted and discuss your experience in more detail.
2. Technical Interview
An interview with your potential manager to discuss the skills and knowledge required to work on our projects.
3. Offer Letter
We send you an offer and look forward to welcoming you to our team.

If you feel that we might be a good fit for each other — apply and join us 🚀

About Us

BimBimPet LLC is a growing e-commerce company specializing in pet products. We build direct partnerships with brands and sell across Amazon, Walmart, and BimBimPet.com.

We are looking for a motivated and results-driven B2B Sales Manager to acquire new brands and develop existing partnerships.

Key Responsibilities

• Research and contact potential brands through calls, emails, LinkedIn, and meetings.

• Build and manage a pipeline of new brand opportunities.

• Negotiate and onboard new brands.

• Develop existing brand relationships and contracts.

• Negotiate better pricing, discounts, payment terms, and commercial conditions.

• Work toward securing exclusive partnerships.

• Expand brands across Amazon, Walmart, and BimBimPet.com.

• Maintain accurate CRM records and follow-ups.

• Build strong, long-term relationships with brand partners.

KPIs

• New B2B partnerships acquired

• Revenue generated from acquired brands

• Additional discounts and improved terms negotiated

• Calls and emails completed

• Existing partnerships developed to higher levels

Compensation & Bonus

• Base Salary: $750/month

• 1% of net sales generated from each new brand successfully onboarded.

• The 1% commission is paid for 12 months per brand, starting from the first purchase order.

• Bonuses are calculated and paid monthly.

• Expected total earnings: approximately $850–$1,000+ per month, depending on performance.

Work Schedule

• Monday–Friday

• 2:00 PM–10:00 PM Armenia Time

• Full-time, remote

• 8 working hours + 1-hour separate break

• 3-month probationary period

Requirements

• Strong written and spoken English

• Excellent communication and negotiation skills

• Comfortable with calls, emails, and business meetings

• Strong organizational and follow-up skills

• Ability to work independently and take ownership

• Results-driven and commercially minded

• Experience in B2B sales, business development, or brand partnerships is preferred

We're looking for a motivated JavaScript developer at the junior or trainee level to join a team that builds production-grade web scrapers for enterprise clients. Your work will run on enterprise-level web data infrastructure used by some of the world's most recognizable brands - from Fortune 500 retailers like Nike to global technology companies like Philips - powering their market research, price intelligence, and competitive data pipelines.

This is a hands-on engineering role. You won't be writing toy examples - from early on you'll be building real scrapers that extract structured data at scale.

Responsibilities

- Analyze target websites using Chrome DevTools to understand DOM structure and network requests

- Write JavaScript scrapers using Cheerio and related libraries

- Craft precise CSS selectors and XPath expressions to reliably target data elements

- Use Postman to inspect APIs and reverse-engineer data endpoints where applicable

- Handle pagination, dynamic content, and common anti-scraping patterns

- Deliver clean, structured output data (JSON/CSV) per client specifications

- Maintain and update existing scrapers as target sites change

Tech stack

JavaScript, Cheerio, CSS Selectors, XPath, Chrome DevTools, Postman, Git

Requirements

- 1 year of JavaScript experience in any context (commercial, freelance, or project-based), OR currently enrolled in / recently graduated from a Software Engineering, Computer Science, or related program

- English B2 or higher - you must be able to read technical documentation and communicate with the team in English

- Understanding of HTML/DOM structure and HTTP basics

- Ability to learn independently and figure things out from documentation

Nice to have

- Any personal or academic projects involving scraping, parsing, or browser automation

- Familiarity with Node.js ecosystem

- Basic knowledge of how proxies or headless browsers work

What we offer

- Work on real client projects from day one - no synthetic tasks

- Mentorship and code review from experienced engineers on the team

- Remote-first, fully async-friendly - work from anywhere

About the Role:

We are looking for a proactive and detail-oriented General QA Engineer who can own the full testing lifecycle. This role is ideal for a strong junior or mid-level specialist who is comfortable working independently, collaborating with developers and product teams, and ensuring high product quality from requirements to release.

Responsibilities:

• Perform full-cycle testing: from requirements analysis to release validation;
• Design, write, and maintain test documentation (test cases, checklists, test plans);
• Conduct manual testing of web and/or mobile applications;
• Identify, document, and track bugs (e.g., using Jira or similar tools);
• Perform regression, smoke, sanity, and exploratory testing;
• Collaborate closely with developers, product managers, and designers;
• Participate in grooming, planning, and sprint activities;
• Validate requirements and provide early feedback on potential issues;
• Support release processes and post-release verification.

Requirements:

• 2+ years of experience in QA (or strong junior with solid practical experience);
• Commercial experience with Playwright + TS
• Understanding of QA methodologies, testing types, and software development lifecycle (SDLC);
• Experience with manual testing of web applications (mobile is a plus);
• Ability to write clear and structured test documentation;
• Experience with bug tracking systems (e.g., Jira, YouTrack, etc.);
• Basic knowledge of API testing (Postman, Swagger, etc.);
• Understanding of client-server architecture;
• Basic SQL knowledge for data validation;
• Experience working in Agile/Scrum teams;
• Good analytical thinking and attention to detail;
• English level: Intermediate or higher (written and spoken).

We're looking for an HR Manager to join our team and take care of HR operations and recruitment support. You'll handle employee documentation, post job vacancies, and help with the early stages of the hiring process.

We're looking for someone who is motivated to grow in IT HR, comfortable taking on a variety of tasks, and open to expanding their skills across different areas.

What You'll Do

• Manage employee documentation and HR records
• Coordinate onboarding and offboarding processes
• Support the team with HR-related questions
• Help build and maintain company culture and internal communication
• Track vacations, sick leaves, and other team-related information
• Post job vacancies and support the recruitment process 
• Review CVs and communicate with candidates at early stages
• Contribute to improving and structuring HR processes

What We're Looking For

• Up to 1 year of experience in HR (IT industry is a plus)
• Basic understanding of HR processes and employee lifecycle
• Basic understanding of recruitment - sourcing, pre-screening, candidate communication
• Strong communication skills - both written and spoken
• Attention to detail and ability to keep things organised
• English B1 - both writing and speaking
• Experience working with AI tools and understanding of how they work
• Proactive approach and ability to handle multiple tasks at the same time
• Comfortable taking on tasks outside your direct role and exploring new areas
• Ready to learn and grow

We Offer

• Remote work
• Flexible working schedule
• Friendly team and great atmosphere
• Interesting and varied projects
• Room to grow in HR and broader people-related functions

Inforce Digital offers full-cycle software development services for scaling companies worldwide. 

We are expanding and seeking a proactive Sales Development Representative//Lead Generation Manager to enhance our outbound sales efforts.

What you’ll do:

• Research and identify new potential customers based on ICPs and target segments
• Work with LinkedIn and other outbound channels to reach decision-makers
• Build multistep outreach sequences (connect → warm-up → pitch → follow-up)
• Use LinkedIn (Sales Navigator, LinkedHelper) to grow pipeline and create meaningful conversations
• Use automation and AI tools to speed up lead generation and routine tasks
• Qualify prospects and pass warm leads to the sales team
• Monitor market trends, competitors, and relevant buying signals

You’ll be a good fit if you have:

• Proven track record in outbound sales or lead generation 
• Strong experience with LinkedIn, Sales Navigator, and LinkedHelper
• Experience with automation tools (Zapier) and with CRM systems (e.g., Pipedrive)
• Understanding of B2B sales cycles and the IT services market
• B1+ English (written + understanding of business communication)
• Attention to detail, persistence, and structured communication
• Proactivity, independence, and willingness to experiment

Nice to have:

• Experience with email outreach tools (e.g., Apollo, Lemlist)
• Basic understanding of CAC, funnel stages, SQL/MQL
• Experience working with US/EU markets

We offer:

• Fair salary
• Opportunities for professional and career growth 
• Creative and ambitious projects
• Paid vacation and sick leave
• 50% course reimbursement
• Office in Lviv with snacks, team-building activities, and a good vibe

We build a payment-orchestration platform (a PSP hub) that connects merchants to dozens of payment providers. You'll join one of two small backend teams (5 devs each — seniors, a tech lead, and an architect) building and maintaining the integration services that move real money in production.

You'll be mentored by senior developers and backed by strong QA — a great place to see how real-world systems run at scale.

• Format: Remote · Full-time
• Level: Level: Junior — 1–2 years of commercial Java development experience
• English: B1+ (our tooling, docs, and some partners are in English)

What you'll be working with (our environment — you'll grow into it)

• Java 23, Spring Boot, Apache Camel
• REST APIs, SQS, Redis, PostgreSQL
• Cloud & DevOps: AWS, EKS, Terragrunt, Helm, Flux
• Monitoring: OpenSearch, VictoriaMetrics, Grafana

• GitLab for version control & CI/CD

   

What we're looking for (the essentials)

• Solid Java fundamentals (8+) and a good grasp of OOP
• Basic SQL / PostgreSQL
• Genuine curiosity about backend, cloud, and DevOps — and eagerness to learn
• Good problem-solving, communication, and ownership

Nice to have (bonuses, not requirements — we'll teach the rest)

• Hands-on Spring Boot
• Apache Camel or message queues (SQS, RabbitMQ, etc.)
• Docker / Kubernetes / Helm
• GitLab or other CI/CD
• Any AWS experience (S3, EC2, …)

• Keycloak 26

   

What you'll do

• Build and maintain backend services and provider integrations
• Write clean, tested code — with the team's support
• Debug issues and improve stability
• Learn how we run and deploy on AWS with modern tooling

• Collaborate closely with devs, QA, and DevOps; join code reviews and team discussions

   

How we work / what we offer

• Flexible remote schedule
• Paid sick leave and vacation
• All the equipment you need
• Internal events: open discussions, product meetups, soft-skills training

• Flat structure, no micromanagement, fast decisions

   

Hiring process

1. Intro call (~30 min)
2. Technical interview
3. Short live-coding / pairing session
4. Offer

Ready to grow with a fast-moving team building real fintech infrastructure? Apply and join the journey.

• 1,5–3+ роки досвіду в технічній підтримці або інтеграціях

• Розуміння REST API та роботи з JSON/XML

• Знання HTTP status codes

• Розуміння клієнт-серверної архітектури

• Досвід тестування інтеграцій (Postman або аналоги)

• Базове розуміння шифрування (public/private key, signature validation)

• Розуміння платіжної екосистеми (issuer / acquirer / gateway)

• Досвід аналізу логів та технічних інцидентів

• Вміння працювати з технічною документацією

• Англійська — Intermediate+ (письмова та усна технічна комунікація)

• Аналітичне мислення, відповідальність, вміння працювати з кількома задачами

• Обробка технічних запитів від B2B та B2C клієнтів

• Діагностика інцидентів у production-середовищі

• Аналіз логів gateway / processor / 3DS

• Перевірка API-запитів (REST, JSON, callback / webhook)

• Моніторинг роботи процесингового центру та сервісів

• Аналіз decline-кодів та платіжних статусів

• Локалізація проблем і визначення сторони відповідальності

• Ескалація складних кейсів до Dev Team/ DevOPS Team

• Документування звернень та ведення задач у таск-трекері

• Підготовка технічних звітів та оновлення бази знань

• Участь у покращенні support-процесів

• Досвід роботи у FinTech / PayTech

• Розуміння 3-D Secure 2.x та карткових платіжних потоків

• Досвід роботи з Kibana / Grafana або іншими системами моніторингу

• Базові знання SQL

• Розуміння PCI DSS

• Досвід роботи з high-load системами

• Досвід технічної комунікації з банками та PSP

• Робочий графік: 09:00–21:00 у форматі 2/2
• Формат роботи: remote / hybrid / office
• Оплачувані відпустки та лікарняні
• Широкі можливості для професійного та кар'єрного зростання
• Офіційне працевлаштування

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.