Jobs

We are looking for an English Proofreader to join Group107 for a specific client project. You will review and refine documents translated by AI, ensuring linguistic accuracy, clarity, consistency, and professional tone before final delivery. The role is critical to safeguarding quality across legal, financial, and corporate content delivered to international clients.
 

Responsibilities

• Proofread and edit AI-translated documents in English across legal, financial, and corporate domains
• Correct grammar, spelling, punctuation, and syntax errors
• Improve clarity, flow, and overall readability of translated content
• Ensure consistency in terminology and formatting across documents
• Adjust tone to match professional, legal, or corporate standards based on document type
• Flag unclear, inaccurate, or contextually incorrect AI translations for review
• Maintain strict confidentiality of sensitive client documents 

Required Skills

• Excellent written English (native or near-native level)
• Strong knowledge of English grammar, punctuation, and syntax
• High attention to detail and accuracy
• Familiar with financial terminology and ability to handle finance-related content accurately
• Good knowledge of Microsoft Word, PDF, and Google Docs for structured document work
• Ability to meet deadlines and handle multiple documents in parallel 

Soft Skills

• Self-motivated and reliable
• Team player with effective written communication
• Strong focus and ability to sustain concentration on detail-heavy tasks
• Openness to feedback and willingness to learn editorial standards 

Nice to Have

• Experience proofreading legal, financial, or corporate documents
• Experience working with AI-translated content
• Background in translation, linguistics, or English studies
• Familiarity with terminology consistency tools (e.g., CAT tools, glossaries)
• Experience with style guides (Chicago, AP, or corporate-specific) 

What We Offer

• 20 vacation days (workdays)
• 7 sick days
• Personalized career growth
• Internal English classes
• Education reimbursement
• Corporate events and team buildings
• Equipment provided

We’re looking for a Marketing Manager with hands-on experience in managing performance campaigns and direct communication with clients.

Requirements:

• 1,5-3 years of proven experience in digital marketing, preferably in performance or growth-oriented roles.
• Strong hands-on experience with Google Ads (Search, Display, Remarketing) and Meta Ads (Facebook, Instagram).
• Solid understanding of conversion tracking, event setup, and analytics via GA4 + Google Tag Manager.
• Knowledge of SEO fundamentals (technical and content-related).
• Experience with CRM systems (Active Collab, HubSpot, or similar).
• Strong analytical and problem-solving skills.
• Excellent English communication skills (B2 level or higher).
• Ability to manage multiple campaigns simultaneously and meet deadlines.
• Proactive, data-driven, and results-oriented approach.

Responsibilities:

• Plan and execute digital marketing campaigns across Google Ads, Meta Ads, SEO, and email marketing.
• Launch, monitor, and optimize paid advertising campaigns with a focus on performance, ROI, and conversions.
• Manage multiple campaigns simultaneously, ensuring timely delivery and quality execution.
• Serve as the main point of contact for clients: handle communication, approvals, reporting, and feedback.
• Set up and maintain tracking in Google Tag Manager, including event tracking and GA4 integration.
• Analyze campaign and website performance data and turn insights into optimization actions.
• Collaborate with designers, copywriters, SEO specialists, and developers to produce effective marketing assets and campaigns.
• Ensure smooth cross-functional execution of marketing projects from planning to delivery.

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

The representative office of an Estonian software company, which has been developing innovative solutions for transport management based on web and mobile platforms for almost 15 years, is looking for a Business Analyst.

REQUIREMENTS:

- 1,5+ years of professional experience in business analysis;

- Experience in documenting requirements using use-case methodology;

- Technical understanding of system design (software architecture, databases, API);

- Higher education;

- Technical English (higher proficiency is a plus).

COMPANY OFFERS:

- Official employment or as a private entrepreneur, all taxes are paid;

- Hybrid work format (2-3 Kyiv office visits per week) with short business trips to Western Ukraine once per quarter;

- Office located near Teremky metro station;

- 24 paid vacation days per year;

- Paid sick leave;

- Paid courses / trainings;

- Quarterly financial bonuses;

- Salary indexation twice a year.

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Job description:

Sales teams need support from with declined transactions of clients. Need to communicate with PSPs about payments of clients to get them approved fast and correctly. Communication in English with sales agents, manager, and psps via telegram/email/skype.

Requirements:

• Verbal and written communication skills in English, B1-B2;

• Proven experience in economic sphere will be a plus;

• Proven experience with payment systems will be a plus;

• Experience of work in bank will be a plus;

• High organizational skill & attention to detail to ensure all specifications are met;

• Ability to manage a number of tasks simultaneously;

• Independent in day-to-day job;

Basic salary 750 USD

Payment will be on crypto currency wallet.

Shifts - Monday - Friday: 9 hours during 7AM - 9PM

Weekends - 150%

Holidays - 150%

Vacation - unpaid

Location: Ukraine

Equipment: Yes

📍 Location: Remote

🕐 Schedule: Full-time, Sunday to Thursday

🌍 Company: A fast-growing affiliate marketing network connecting advertisers with high-quality leads

We’re looking for a detail-oriented and reliable Billing and Payment Collection Specialist to join our finance team. This is a great opportunity for someone who wants to grow in a remote-friendly, performance-driven environment.

🔧 Responsibilities:

• Assist in managing billing operations, ensuring accurate billing calculations and on-time payments from affiliates and advertisers;
• Maintain and update billing records using Google Sheets;
• Coordinate with advertiser managers and finance teams to capture all costs and revenues accurately;
• Work closely with the sales and finance teams to ensure accurate cost and revenue tracking;
• Handle client billing inquiries (affiliates and advertisers);
• Support in preparing financial reports and analysis;
• Contribute to improving billing workflows and overall team efficiency.

✅ Requirements:

• Experience in finance, billing, accounting, or related roles;
• Strong knowledge of Google Sheets;
• Excellent attention to detail and organization;
• English level: B1 or higher;
• Self-starter with the ability to stay organized and deliver results remotely.

We’re looking for an energetic and organized Marketing Manager to support our marketing activities across two products. This is a role for someone who is eager to grow, enjoys dynamic work, loves coordinating projects, and feels confident turning ideas into clear, structured execution.

WHAT DRIVES US:

✨ Clients First – Their success is our top priority. ✨ Ownership – We take responsibility and follow through until the job is done.

✨ Flexibility – We value people who think flexibly and stay open to new ways of doing things.

✨ Growth Mindset – We learn, innovate, and welcome new ideas.

If these values sound like you, chances are you’ll thrive in our team.

MAIN RESPONSIBILITIES:

• Collaborate with CMO and execute marketing activities according to the plan.
• Coordinate tasks between SMM, designers, copywriters, and external contractors.
• Monitor marketing performance and prepare monthly reports.
• Manage content schedules, track progress, and ensure timely delivery.
• Work on social media activities, PR tasks, and partnerships.
• Coordinate and manage preparations for offline conferences and industry events.

• Participate in brainstorming and contribute ideas for content and promotions.

   

WHAT YOU BRING:

• 1,5+ years of experience in marketing.
• Understanding of digital marketing tools and analytics.
• Initiative, creativity, willingness to develop within the company.
• Experience with AI tools.
• Hands-on experience in any specific marketing area would be an advantage.
• Good communication and organizational skills.
• English level: Upper-Intermediate.

WE OFFER:

🌍 Remote work from anywhere

⏰ Full-time

🌴 Unlimited paid vacation days

🤒 10 paid sick days

🗣 English classes

📚 Take part in conferences worldwide

🎁 Presents from the company

Loza Studio шукає QA Engineer для тестування мобільних застосунків, вебсайтів, та порталів. Ми розробляємо складні проєкти з високими стандартами якості та шукаємо уважного до деталей спеціаліста, який допоможе забезпечити стабільність і бездоганну роботу наших рішень.

Що потрібно робити:

- Тестувати мобільні застосунки (iOS/Android), вебсайти та реєстри;
- Виконувати функціональне, регресійне та інтеграційне тестування;
- Писати та оновлювати тест-кейси, створювати баг-репорти, за потреби долучатися до напісання іншої документації;
- Тісно співпрацювати з розробниками та менеджерами проєкту;
- Тестувати API, працювати з логами та базами даних;

Що ми очікуємо:

- Досвід тестування мобільних застосунків, платформ або реєстрів;
- Знання інструментів тестування (Postman, DevTools);
- Розуміння API та навички роботи з логами;
- Базові знання SQL будуть плюсом;
- Досвід роботи з ClickUp або аналогами;
- Уважність до деталей, відповідальність, аналітичне мислення.

Що ми пропонуємо:

- Динамічну роботу в команді професіоналів;
- Гнучкий графік (передбачає роботу в офісі);
- Конкурентну оплату праці;
- Професійний розвиток і навчання;
- Комфортну атмосферу без бюрократії.

Якщо ти хочеш працювати в команді, яка створює якісні продукти, надсилай своє резюме!

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QA Engineer

Loza Studio is looking for a QA to test mobile applications, websites, and registries. We develop complex projects with high-quality standards and seek a detail-oriented specialist to ensure the stability and flawless performance of our solutions.

Responsibilities:

- Test mobile applications (iOS/Android), websites, and registries;
- Perform functional, regression, and integration testing;
- Write and update test cases, create bug reports;
- Collaborate closely with developers and project managers;
- Test APIs, work with logs, and databases;

Requirements:

- Experience in testing mobile applications, websites, or registries;
- Knowledge of testing tools (Postman, DevTools);
- Understanding of API and ability to work with logs;
- Basic knowledge of SQL is a plus;
- Experience with Jira, ClickUp, or similar tools;
- Attention to detail, responsibility, analytical mindset.

What we offer:

- Dynamic work in a team of professionals;
- Flexible schedule (presupposes work in the office);
- Competitive salary;
- Professional growth and learning opportunities;
- A comfortable, bureaucracy-free environment.

If you want to work with a team that builds high-quality products, send us your resume!
 

We are looking for a Payment & Risk Manager to join our gambling project. The role is focused on managing payment operations, monitoring transaction risks, reducing fraud exposure, improving approval rates, and working closely with PSPs, banks, fraud prevention tools, and internal teams.

Responsibilities

• Monitor and manage deposits, withdrawals, refunds, disputes, and chargebacks.
• Track key payment metrics: approval rate, decline rate, chargeback ratio, refund rate, fraud alerts, and conversion.
• Work with PSPs, acquirers, banks, crypto providers, e-wallets, and alternative payment methods.
• Optimize payment routing, limits, verification rules, and risk filters.
• Analyze payment declines and identify solutions to improve transaction success rates.
• Review suspicious transactions and detect fraud patterns.
• Cooperate with KYC/AML, Compliance, Support, Finance, Product, and VIP teams.
• Control chargeback levels and implement measures to reduce financial losses.
• Prepare regular reports on payments, risks, fraud, and key operational metrics.
• Support the launch of new payment methods, providers, and markets.

Requirements

• 1–2+ years of experience in payments, risk, fraud, or payment operations, preferably in gambling, betting, fintech, or other high-risk industries.
• Understanding of PSPs, card acquiring, e-wallets, bank transfers, crypto payments, and APMs.
• Experience with chargebacks, refunds, disputes, fraud monitoring, and risk analysis.
• Basic knowledge of KYC/AML processes.
• Strong analytical skills and confident use of Excel / Google Sheets.
• Ability to work with large volumes of transaction data.
• English level: Intermediate or higher, for communication with providers.
• Attention to detail, responsibility, and ability to make fast decisions.

Nice to Have

• Experience with anti-fraud systems and risk scoring tools.
• Understanding of high-risk payment processing.
• Experience launching new payment methods or payment providers.
• Knowledge of crypto payment flows.

We Offer

• A role in a fast-growing gambling project.
• Remote work format.
• Competitive salary based on experience.
• Opportunity to influence and improve the payment infrastructure.

• Fast decision-making and direct communication within the team.

   

Page One Formula is a digital marketing agency focused on helping e-commerce brands grow and scale across Tier-1 markets, including the USA, Canada, and China.

The team works closely with fast-growing brands, combining performance marketing, creative strategy, and data-driven decision-making to achieve sustainable growth.

We’re currently looking for a Media Buyer (Meta) who wants to work hands-on with e-commerce businesses, test ideas, scale campaigns, and grow together with the team.

This role is a great fit for someone who:

• Has at least 2 years of media buying experience and wants to work with brands on Tier-1 markets (USA, Canada, China)
• Is confident in Meta and eager to scale e-commerce businesses
• Can think strategically, suggest testing ideas, and build creative strategies
• Has experience in e-commerce 
• Values growth, proactivity, and attention to detail

Responsibilities

• Launch and optimize campaigns on Meta 
• Develop and test creative strategies.
• Collaborate with designers and video editors 
• Manage 3–5 accounts at the start, gradually scaling up to 10
• Take part in basic client communication  — most client-facing work is handled by CSM

Expectations

• Proven experience with Meta (Google Ads,TikTok, Pinterest are a plus)
• Practical experience with e-commerce projects
• Strong attention to detail with the ability to work error-free
• English — Intermediate
• Proactive, initiative-driven, and eager to learn and grow

Benefits

• 15 paid working days of vacation +1 day for every additional year with the company
• Annual bonus (13th salary)
• Work with e-commerce businesses in Tier-1 markets with budgets that allow real scaling
• Ongoing support and learning opportunities — access to courses and continuous professional development

About us:
Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have recently achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 250 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team.

Our mission:
Become a stepping stone on our customers’ journeys of self-improvement.

Our values:

• Deliver what matters
• Respect and support others
• Initiate and own
• Voiceopenly
• Execute with quality

If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com.

Responsibilities:

Daily operations

• Monitor and assign incoming tickets, ensuring proper prioritization
• Promptly detect and report incidents; take ownership of raised issues
• Lead weekly team syncs and product training sessions
• Manage schedules, capacity, extra shifts, and substitutes
• Handle escalations and complex customer issues
• Optimize queue management using Zendesk triggers and automations

People management

• Lead and mentor a team of 5–10 support agents by providing clear direction and continuous feedback
• Conduct regular 1:1s and performance reviews
• Initiate and oversee performance improvement plans

Reporting

• Track weekly performance and ensure KPI compliance
• Collect and share product feedback with product teams
• Collaborate with the Support Team Lead to analyze results and propose improvements

Requirements:

• Advanced English proficiency (C1—C2) in both writing and speaking
• Strong expertise in Zendesk, including triggers, tags, macros, and SLA settings
• Experience with payment platforms (e.g., PayPal, Stripe)
• Proven track record of managing teams of 5+ support agents, including mentoring, shift and capacity planning, and feedback delivery
• Experience with Google Sheets: building formulas, graphs, and structured data sets
• Strong analytical skills using Zendesk Explore, with occasional use of Amplitude and Tableau

Would be a plus:

• Experience with Jira, Confluence, or Asana
• Understanding of mobile app functionality, including versions, updates, and device compatibility
• Knowledge of subscription models, including renewals, refunds, and invoicing
   

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 600 different payment methods and cater to clients worldwide.

We’re looking for a Customer Support Specialist who’s curious, calm, and not afraid of logs, APIs, or tricky client cases. If you like helping people, solving complex puzzles, and want to grow in FinTech — this might be your next step. 🚀

🎯 Who we’re looking for:

- Tech-savvy helper with 1+ year of experience in Customer/Technical Support.
- Clear communicator who knows how to keep clients calm and confident, even in stressful situations.
 - Structured thinker who enjoys breaking down problems and turning them into solutions.
 - Self-learner who’s comfortable exploring APIs, digging into logs, and writing SQL queries to find root causes.
 - Ownership taker who doesn’t wait for instructions, but takes charge of client issues until resolution.
 - FinTech explorer who’s interested in online payments and wants to dive deeper into the domain.

✨ Bonus points if you:

- Have experience working with tools like Postman, Grafana, Kibana, or Jira.
 - Have worked with international B2B clients or on 24/7 support schedules.
 - Know your way around large datasets and like working with SQL and dashboards.
 - Have taken QA, API, or other relevant tech courses.

💼 What you’ll do:

- Be the first line of support -  reply to client queries via Jira.
 - Help clients troubleshoot issues and guide them through product functionality.
- Analyze logs, run API calls, and check monitoring dashboards to find root causes.
 - Escalate bugs, edge cases, or unusual behavior to dev, QA, or integration teams.
 - Take part in incident management: monitor alerts, report outages, and support recovery.
 - Provide service support: from generating reports to setting up client dashboards.
 - Keep your teammates in the loop and improve support documentation along the way.
 

📌 Hiring process: HR Interview → Interview with the Support Team Lead → Interview with the Head of CS  → Offer 🎉
 

⭐ What we offer:
🔹 Growth & Ownership
- Salary in foreign currency + tax compensation.
- Clear growth paths & Corefy Academy to deepen your FinTech expertise.
- Bonus system based on SLA and quality metrics — up to +20% on top of your base salary.
- Reimbursement for external courses — we support your drive to grow.
 - Open-door policy with C-level — your ideas will be heard and valued.

🔹 Culture that Energises
- Meaningful work: you’ll tackle real cases, not just follow scripts.
- Regular team events — from fun celebrations to learning sessions.
- Friendly, supportive teammates who’ve always got your back.

🔹 Work Environment that Works for You
- Work where you feel productive: remotely or from our cozy Kyiv office.
- 8-hour shift schedule, 5 days a week, including occasional weekends (also night shifts on alert).
- 20 vacation days + 10 paid sick days.
- Mental wellness support — we cover sessions with a psychologist of your choice.
- Enjoy breakfast days at the office and everything you need for productive work — a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.
 

Want to grow in FinTech and support great products for clients worldwide? Send us your CV — we’d love  to meet you! 📩

We are looking for a high-energy, strategic Marketing Content Manager to build and scale a network of media assets from the ground up. You will be responsible for the end-to-end lifecycle of video content—from launching new channels across various GEOs to managing a steady stream of viral highlights, UGC (User Generated Content) and high-level storytelling.

HOW YOU WILL MAKE AN IMPACT

• Set up, control and grow a network of social media accounts (IG, FB, TT, YT) tailored to specific geo markets and .
• Source and manage a roster of UGC creators to produce "viral-ready" content, including sports betting reactions, big wins in different casino games etc.
• Partner with freelancers and creative agencies to develop long-form and short-form storytelling content that builds long-term brand equity and trust.
• Adapt content formats to master the unique algorithms of Reels, Shorts, and TikTok, ensuring maximum organic reach and engagement.
• Oversee the adaptation of content for different cultures and languages, ensuring tone and style resonate with local audiences.
• Tracking: Analyze engagement metrics (ER, VTR, Shares) to iterate on content hooks and distribution tactics

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ years of experience in creating viral content for personal blog/business
• Deep technical knowledge of Facebook, Instagram, TikTok, and YouTube’s community guidelines, viral algorithms, and shadow-ban triggers.
• Strong ability to manage a decentralised team of freelancers, UGC creators, and agencies under tight deadlines.
• You have an "eye" for what goes viral. You can spot a trend on Monday and have a localized version live by Tuesday.
• Intermediate lvl of English.
• Good experience with AI video tools (Kling AI/Nano Banana etc), editing workflows (canva), and analytics dashboards.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Vega Partners is not just a company — it’s an entire ecosystem of affiliate projects specializing in performance marketing within the iGaming industry. We operate across a wide range of markets, covering over 25% of countries worldwide. Our continuous growth creates real opportunities for scaling and professional development.

We are looking for a proactive and client-oriented VIP Account Manager to build long-term relationships with high-value clients and drive customer retention and revenue growth. 

In this role, you will manage your own portfolio of VIP customers, communicate with them daily across multiple channels, analyze client behavior, and develop personalized upselling strategies to maximize customer lifetime value.

✅ Your Responsibilities: 

• Relationship Building: Build and maintain strong long-term relationships with VIP clients through consistent and personalized communication.
• Multi-Channel Communication: Communicate with clients via email and messengers while adapting communication style to customer needs and expectations.
• Client Analysis & Retention: Monitor client activity, behavior, and KPIs to identify opportunities for retention, growth, and reactivation.
• Upselling & Revenue Growth: Develop and implement tailored upselling and cross-selling strategies to maximize customer value and increase revenue.
• Reporting & Performance Tracking: Prepare reports on client performance, engagement trends, and campaign effectiveness.
• Cross-Functional Collaboration: Collaborate with internal teams to ensure seamless customer experience and effective execution of client strategies.
• CRM & Data Management: Maintain accurate client records, track interactions, and manage customer data within CRM systems and internal tools.

🛠️ Your Skills & Experience:

• 1+ year of experience in Account Management, Customer Support, VIP Management, Retention, or similar client-facing roles;
• Upper-Intermediate English level (B2) or higher;
• Strong relationship-building and communication skills with the ability to maintain long-term partnerships with VIP clients;
• Experience communicating with customers across multiple channels, including email and messengers;
• Analytical mindset with the ability to monitor KPIs, client behavior, and performance metrics to identify retention and growth opportunities;
• Experience in customer retention, account management, upselling, and cross-selling strategies;
• Ability to develop personalized customer approaches and proactively offer tailored solutions;
• Experience preparing reports, analyzing trends, and tracking account performance;
• Strong organizational skills with attention to detail and the ability to manage multiple client interactions simultaneously;
• Experience working with CRM systems and maintaining accurate customer data;
• Team player with the ability to collaborate effectively with cross-functional teams;
• Sociable, customer-oriented, non-confrontational, teachable, and a strong active listener.

🔥 Would Be Great:

• Experience with or willingness to work in: Intercom, Customer.io. 

✨ What We Offer: 

• Competitive salary in EUR;
• Shift schedule: 2/2 days, 12-hour, including night shifts, remote;
• Paid public holidays, vacation, and sick leave;
• Compensation for medical expenses, sports activities, courses, and educational materials;
• Annual compensation review through regular performance reviews;
• Results-oriented culture with no time trackers or micromanagement.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

Requirements
- Previous experience in VIP (iGaming or betting industry experience is a plus).
- Strong communication skills, both written and verbal, with the ability to adapt across different channels.
- Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
- Target-driven with proven ability to implement upselling or cross-selling strategies.
- Fluency in English.

Responsibilities
- VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
- Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
- Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
- Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
- Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
- Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.