Jobs

WTT Solutions is an innovative and rapidly developing development company that uses leading technologies: Javascript / TypeScript-based frameworks — React, Angular, Node.JS, React Native, Flutter.

Now we are looking for Junior Nod JS Developer!

Required skills:

• Node.js 1+ year
• Express
  MongoDB
  Javascript

• Typescript
  ES5/ES6+
  English: intermediate level

   

  What we offer:

• Competitive salary based on your skills and experience.
• Opportunities for professional growth, including training, certifications, and attending conferences.
• Flexible working hours with the option to work remotely.
• A young and friendly team fostering a supportive atmosphere.
• Benefits package: paid vacations, sick leaves, and compensations.

DMT Business Development is a leading B2B lead generation and appointment setting agency. We create tailored & effective strategies for clients based on their needs and goals. Our team generated over 2m leads for hundreds of clients and booked 10k+ appointments with businesses of any scope.

Responsibilities:

• Manual and automated data collection on platforms such as LinkedIn, Sales Navigator, Apollo, and similar tools;
• Searching for valid prospect emails using relevant tools and methods;
• Selecting and filtering companies according to the ICP (Ideal Customer Profile);

• Communicating with the team, participating in internal team calls, and attending client calls (note: speaking during client calls is not required, only presence is needed).

   

Requirements:

• Experience working with LinkedIn, Sales Navigator, Apollo, or similar platforms;

• Strong attention to detail and ability to work with large amounts of data.

   

It will also be a plus:

• Experience in CRM, Linkendin Sales Navigator;

• Lead generation experience in the B2B segment.

   

Working conditions:

• Work hours - Monday to Friday, 2 PM to 10 PM.
• Company-provided training to help you adapt and excel in the role.
• A young and friendly team environment.
• Flexible work options.
• 20 paid vacation days annually.
• Benefits include company guarantees, bonuses, and corporate event.

About the Role

We’re looking for a Lead Generation Manager to fully own LinkedIn outbound lead generation and initial written communication with potential clients.

This is a highly systematic and routine-focused role, so we’re looking for someone with real hands-on LinkedIn outbound experience who feels comfortable working with repetitive processes and is strongly results-driven.

LinkedIn is the only primary channel for this role. There is a clear growth path to Sales Manager.

What You’ll Do

• Manage and grow LinkedIn accounts (personal and company)
• Create consistent activity: posts, comments, likes
• Run manual and semi-automated LinkedIn outreach
• Research leads and build structured lead databases
• Test and validate hypotheses (ICP, niches, messaging)
• Optimize profiles and outreach messages based on performance
• Maintain and update lead statuses and pipelines
• Work daily with:
  • LinkedIn Sales Navigator
  • Apollo
  • LinkedHelper

General Responsibilities

• Work with ICP (Ideal Customer Profile)
• Maintain CRM / spreadsheets
• Track basic metrics and outreach performance
• Prepare simple reports on outreach results
• Collaborate with tech and delivery teams to better understand service offerings

Requirements

• 1+ year of experience in IT lead generation / LinkedIn outbound
• Proven hands-on experience with LinkedIn outreach
• Confident use of:
  • LinkedIn Sales Navigator
  • Apollo
  • LinkedHelper (or similar tools)
• Understanding of B2B sales and sales funnel basics
• English level B2+ (written communication)
• Strong attention to detail, discipline, and structured thinking
• High tolerance for routine and repetitive outbound work

⚠️ Candidates without real LinkedIn outbound experience will not be considered.

Nice to Have

• Experience building LinkedIn outbound processes from scratch
• Understanding of software development (SaaS, Frontend/Backend)
• Experience with multiple automation tools
• Interest in growing into a Sales Manager role

What We Offer

• Work with international clients (US / EU)
• Clear KPIs and transparent performance evaluation
• Career growth to Sales Manager
• Low bureaucracy and fast decision-making
• Flexible working schedule
• Paid sick leave
• 17 working days of paid vacation
• Professional growth in IT sales and lead generation

About the Company

Sonicode is a SaaS-focused engineering company helping early and mid-stage SaaS products launch fast and scale safely without painful rewrites.

We work with international clients (US, EU) and build complex web platforms with clean architecture, billing and subscription systems, access control, integrations, and predictable delivery processes. We value structure, systems, and measurable results over activity imitation.

We are looking for a Front-End Developer (React) to join our team and work on modern web applications for international clients. You will be responsible for building user interfaces, improving existing features, and collaborating closely with designers, backend developers and product managers.

Responsibilities

• Develop and maintain web applications using React
• Build reusable components and scalable frontend architecture
• Implement responsive UI based on Figma designs
• Integrate frontend with backend via REST APIs
• Optimize application performance and user experience
• Participate in code reviews and technical discussions
• Fix bugs and support existing functionality

• Collaborate with cross-functional teams

   

Requirements

• 1.5+ years of commercial experience as a Frontend / React Developer
• Strong knowledge of JavaScript and TypeScript
• Solid experience with React and modern React features (Hooks, Context)
• Experience with state management (Redux, Zustand, MobX, etc.)
• Experience with Next.js
• Understanding of HTML5, CSS3, responsive and cross-browser layout
• Experience working with REST APIs
• Familiarity with UI libraries (MUI, Ant Design, Tailwind CSS, etc.)
• Experience with testing tools (Jest, React Testing Library)
• Experience with Git and common Git workflows
• Ability to work independently and manage own tasks
• English level: Intermediate or higher

We're a Red Rocket Software team that is constantly expanding its technology stack by bringing the coolest people to projects. Now we're looking for a UI/UX Designer to become a crew member of our spaceship.

Responsibilities:

• Develop user interfaces for web and mobile applications, ensuring a seamless user experience.
• Create sketches, prototypes, and high-fidelity UI designs.
• Collaborate with developers, product managers to align design objectives.
• Maintain and improve the company's design system and UI components.
• Stay updated on the latest design trends, tools, and technologies.

• Utilize AI-powered design tools and services to enhance design workflows and user experience.

   

Requirements:

• At least 1,5 year of experience as a UI/UX designer.
• Proficiency in design tools such as Figma, Sketch, or similar.
• Understanding of user-centered design principles and UX best practices.
• Basic knowledge of HTML, CSS, and responsive design principles is a plus.
• Portfolio of design projects.
• English level B2 or above (ability to communicate clearly).
• Graphic design experience (knowledge of Adobe Photoshop, Adobe Illustrator) is a plus.
• Strong attention to detail, creativity, and problem-solving skills.
• Experience using AI design tools (e.g., for prototyping, user testing, or automation) is a plus.

Dynamica Labs invites a Customer Success Specialist for the implementation of Microsoft Dynamics 365 CRM system to our clients. This position is ideal for those looking to switch to IT, or those currently working in client-facing roles such as QA, BA, PM, Technical Support Specialist or similar. We also consider candidates without commercial experience in an IT company. We provide comprehensive training for transitioning into this role. 
 
Successful candidates can advance to positions such as Customer Success Manager (CSM), Senior Customer Success Manager, Solution Architect, or Senior Functional Consultant. 

 FUNCTIONAL RESPONSIBILITIES: 

• Participation in projects for the implementation of Microsoft Dynamics 365 CRM system. 
• Interaction with the development department in terms of writing tasks for system customization, controlling deadlines and quality of execution. 
• Configuring the Microsoft Dynamics 365 CRM system to fit the client's business processes. 
• Building strong relationships with clients to ensure excellent service levels. 
• Meeting deadlines and reporting on completed work.
   

    WHAT WE EXPECT FROM YOU: 

• Higher education 
• Desire to continuously learn new things 
• Technically savvy 
• English language proficiency at the upper-intermediate level or higher 

 
    WOULD BE A PLUS: 

• Higher education in technical or economic fields 
• Experience working in an IT company 
• Experience as a PM or project management courses 
  
   BENEFITS:  
• A London based company, Microsoft Gold Partner - Business system integrator 
• UK and US based clients only 
• Opportunities for self-realization, professional and career growth 
• Skilled management and mature processes 
• Interesting and diverse projects 
• Friendly team 
• Transparent payment system 
• Flexible work schedule, remote work 
• Paid public holidays, annual leave, sick days 
• Guidance, mentoring and training for Dynamics Sales and Marketing, HubSpot, ClickDimensions, MS PowerApps 
   
  Check out this video to learn more about the position:
  https://www.youtube.com/watch?v=gsM6z-38daI
   

If you have a desire to work in a dynamic team and develop in the field of Microsoft Dynamics 365, we look forward to seeing your CV! 

ZBL Company is an international online fitness school that develops and scales educational products for a global audience. We operate in the EdTech sector, launching online programs in fitness, sports, and related niches.

We are currently looking for an Email Marketing Specialist to plan, launch, and optimize email campaigns with a strong focus on user acquisition, retention, and conversion.

Key Responsibilities:

• Hands-on experience with email marketing platforms (e.g., Sendpulse, Mailchimp, Hubspot, etc.)

 • Build and maintain email automations and strategic customer journeys.

Solid understanding of customer lifecycle communication and behavioral targeting

Strong marketing copywriting skills in English (Upper-intermediate level or higher)

Comfortable using AI tools, email editors, or basic HTML/CSS to create and modify templates

Analytical mindset with the ability to track, evaluate, and improve campaign performance

 • Prepare data-driven reports and provide actionable insights.

Nice to have:

 • Basic knowledge of HTML for email.

 • Experience with subscription-based products or EdTech projects.

Why ZBL Company?

• Professional Growth: Deep immersion into business processes and opportunities for career advancement.
• Performance-Based Salary: Regular reviews aligned with your professional development.
• Dynamic Team: Work in an environment that values system-thinking and proactivity.
• Internal Mobility: Opportunities for vertical growth and internal transitions.
• Remote Work: Monday–Friday, 11:00 AM – 8:00 PM (GMT+2).

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.
 

This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements.
 

Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.

Important requirement (please read carefully) We are only considering candidates who have previous lead generation experience for IT outsourcing, software development, or tech services companies. General lead generation experience is not sufficient for this role.
 

Responsibilities

• Build and maintain lead lists (Founders, CTOs, Operations leaders)
• Run outbound lead generation
• Personalize outreach messages for US-based prospects
• Book qualified calls for the Business Development / US team
• Track outreach and results in CRM
• Continuously improve messaging based on response quality
   

Requirements

• Proven lead generation experience for IT services / software development companies
• Experience using tools such as LinkedIn Sales Navigator, Apollo, Snov, Lemlist, Instantly, or similar
• Strong written English
• Result-oriented mindset
   

KPIs

• Qualified conversations started
• Calls booked
• Call show-up rate
• Lead quality (not just volume)
   

What We Offer:

• Working hours aligned with US time zones, typically 16:00—00:00 Kyiv time.
• 1:1 English lessons to support clear and confident communication.
• Paid vacation and sick days.
• Fully remote work.
• Opportunities for professional growth within the team.
• Structured, personalized onboarding to help you ramp up effectively.
   

Hiring stages: Recruiter screening → Technical interview → Final culture fit interview.
 

Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency

We are looking for a motivated Junior SERM Specialist with an SEO background to help manage and protect our brand’s online reputation. You’ll be responsible for monitoring search results, suppressing negative content, and promoting positive narratives through data-driven SEO strategies.

We are looking for candidates located in the European time zone (CET ±1) to ensure smooth collaboration.

What we expect:

• 1+ years of hands-on experience in SEO & SERM.
• 1+ years of experience with Google Ads
• Upper-Intermediate to Advanced English (written and spoken), fluent Ukrainian or Russian.
• Foundational knowledge of on-page and off-page SEO and how it applies to reputation management.
• Experience with SEO tools such as Google Search Console, Ahrefs, or SEMrush.
• Ability to analyze SERPs and identify competitor strategies.
• Understanding of PPC (Google Ads) to identify and mitigate unwanted or infringing advertisements.
• Understanding of Brand Protection processes: filing complaints for Trademark violations, Copyright infringement (DMCA), and phishing.
• Technical ability to identify hosting providers and domain registrars to send official Abuse Reports.

Key responsibilities:

• Track brand mentions and monitor changes in search engine results.
• File complaints in Google Ads against competitors for trademark infringement or unfair advertising.
• Submit reports for Trademark/Copyright violations and phishing to hosting providers and registrars.
• Execute strategies to displace negative search results with positive brand content.
• Coordinate with webmasters and platforms to remove or update misleading information.
• Prepare regular reports on reputation KPIs and the effectiveness of brand protection efforts.

Medier is looking for a detail-oriented and proactive specialist to join our CRM  team. It's the perfect position to start your CRM career. 

Location: Poland (Relocation supported)

Responsibilities:

• Technical setup and execution of CRM campaigns within internal systems.
• Working with Google Docs and Sheets to organize and track project data.
• Carefully review all task details and components before execution to ensure accuracy.
• Identifying errors, inconsistencies, and collaborating with managers to resolve issues quickly.

• Reviewing translations, spotting mistakes, and refining final copy to ensure high quality.

   

Requirements:

• English level B1 or higher
• Clear and proactive communication skills
• Strong attention to detail and analytical mindset
• Ability to manage multiple tasks efficiently
• Confident user of Google Workspace tools

Cowchain blockchain development company is actively looking for Partnership SDR to join our development team.

About us:
Cowchain have successfully completed 150+ projects mainly on EVM-based blockchains such as Ethereum, Polygon, Arbitrum, Base including Coinmarketcap leaders with 180M+ total capitalization and 20M+ daily trading volume in Move2Earn, Play2Earn and DeFi industries.

About the Role: 
We are looking for a proactive, extroverted, and creative Partnership & Growth Sales Representative Manager to join our team. In this role, you will act as a key communicator, focusing on building strong relationships, generating new leads, and establishing us as a reliable tech partner for Web3 projects. If you are passionate about the Web3 space and know how to captivate people on a call, we want to hear from you!

Key Responsibilities:

• Drive Creative Collaborations: Go beyond traditional direct sales by initiating creative partnerships, such as joint streams, co-marketing efforts, and strategic alliances.
• Manage Existing Partnerships: Take ownership of our current partner network (including external agencies and partners), reanimate stale relationships, and relaunch active collaborations.
• Conduct High-Energy Calls: Act as the primary communicator to hold introductory calls, successfully pitch our "golden mountains" of expertise, and deeply engage potential partners.
   
• Outbound Lead Generation: Explore and test new channels and Grow Hacks for acquiring leads. 
• Client Re-engagement: Reach out to past clients to discover their current needs, check on their progress, and pitch our new services and capabilities.

Required Skills & Qualifications:

• Fluent English: Excellent spoken and written English is mandatory for daily communication with our international network.
• Extroverted Communicator: You must be highly empathetic, outgoing, and unafraid to initiate contact with new people. You naturally enjoy talking, networking, and building rapport.
• Web3 Generalist & Enthusiast: You don't need to be a technical developer, but you must be genuinely passionate about Web3. You should have a solid high-level understanding of the market, narratives, L2 solutions, and enjoy discussing crypto trends online.
• B2B Experience: A strong understanding of B2B lead generation mechanics is required. Ideal candidates will have a background working with IT agencies, SaaS platforms, or B2B tech products.
• Creative SDR Mindset: You possess an American-style sales dynamic—quick, creative, and capable of finding win-win partnership scenarios rather than just pushing a standard development service.

What we offer:

• Flexible working schedule, remote work
• Competitive salary with bonuses for activities
• Ability to dive into fast-growing blockchain/crypto industry
• Work with modern tech stack (blockchain)
• Paid vacations, sick leaves
• 100% friendly/family team

About the role:

As a Sales Manager, you will be one of the key drivers of Techstack’s growth. This role goes beyond closing deals — you will actively influence the sales strategy, build strong partnerships, and identify new business opportunities.

Your focus will be on acquiring new clients, developing existing partnerships, and promoting Techstack’s services across international markets. You will work closely with the team to brainstorm ideas, launch new campaigns, and test different approaches — we value initiative, ownership, and the ability to create real value for partners worldwide.

At Techstack, we work with modern tools and technologies and encourage experimentation when it leads to better results.

Your team:

You will join a cross-functional Sales team where each member owns their area of expertise while working toward a shared goal.

The team includes:

- Lead Generation Managers.

- Data Entry Specialists.

- SMM and SDR Specialists.

- Sales Managers.

We collaborate closely with Marketing and other departments to build integrated sales and marketing strategies that scale and drive measurable business growth.

We value teamwork, open communication, and a results-driven mindset — without micromanagement, but with clear ownership and responsibility.

Culture:

We are committed to maintaining high standards in the tech industry, which is a core principle of how we work. To stay at this level, both the company and its people continuously evolve.

Everyone at Techstack has the opportunity to contribute to the product, the company, the team, the industry, and their own professional growth. The Sales function plays a direct role in the company’s overall growth, giving Sales Managers the opportunity to help shape the business while growing professionally alongside the team.

Beyond work, we also come together for team-building activities and interactive events — all of which shape our culture and strengthen our team expertise.

Your responsibilities:

Own the full sales cycle — from demo calls to deal closure.

Build and maintain long-term partnerships with clients across the US, EU, and UK.

Lead negotiations and successfully close B2B deals.

Represent Techstack during face-to-face meetings, roadshows, and industry events.

Collaborate with Marketing, Lead Generation, and SDR teams to develop lead acquisition campaigns.

Identify new business opportunities through networking, market insights, and direct client conversations.

Keep your sales pipeline transparent, structured, and up to date in CRM systems.

It's about you:

Have 2+ years of B2B sales experience in an IT services company.

Experienced in managing the full sales cycle and closing deals.

Will to travel and present where key decisions are made (US, EU, UK).

Have an open US visa.

Have negotiation skills and confidence in client-facing communication.

Experienced in working with CRM systems and understanding sales metrics.

Have an Upper-Intermediate English level or higher.

Work with both startups and enterprise clients.

Understand IT service delivery models and software development processes.

Participate in roadshows, conferences, or international events.

Have a desire to influence sales strategy and bring fresh ideas to the team.

How to join Techstack:

Pre-screening with Recruiter.

Review of your resume by experts.

English check.

Interview with our experts.

*This is a full-time hybrid role that combines the flexibility of remote work with the collaboration of office days.
 

Location: Dnipro (2 days in the office minimum / 3 days remote)

Working Hours: 12:00 — 20:00 Kyiv time

Commute: Fully covered corporate taxi for all your office days.
 

Come for the mission. Stay for the experience.

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us — even you!

Healthcare benefits are complex, underutilized and a mystery for most users. We’re removing that complexity. Now more than ever, employers are adding value to their employees’ benefits like telemedicine and mental health services. HealthJoy’s industry-changing tech platform consolidates those benefits into a simplified benefits experience, saving users time and money.

With over $100M in fundraising to date, and the successful closing of our recent Series D, HealthJoy has garnered workplace awards for Inc.’s Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to nearly 400 team members. We’re continuing down the path of high growth and high impact, and this role is a key member of the IT & Cybersecurity making that happen.
 

Your impact.

• Handle the imaging and deployment of user IT equipment (Laptops, Monitors, Keyboards, Mice, etc.)
• Execute excellent support for new and existing employees both onsite and remotely, ensuring that all support requests are addressed promptly and effectively
• Maintain Inventory of IT equipment for users on-site
• Monthly SaaS audits for users/licenses not using tools
• Manage and handle tickets within the IT ticketing system as well as communication platform(s) via Email and Slack; Serve as Tier 1 and 2 contact points for IT issues
• Proactively identify opportunities for process improvements and contribute to the overall efficiency and effectiveness of our support operations
• Perform on site maintenance of IT equipment including network equipment, security cameras, and smartboards
• Engage with team members, sharing insights, best practices, and troubleshooting techniques to collectively enhance our support capabilities
• Proactively seek solutions and independently manage workload by efficiently prioritizing tasks, conducting thorough research, and utilizing available resources to resolve technical issues promptly
• Be a trusted and reliable team member and peer for cross-functional colleagues
   

Your Experience

• 6+ months of experience in Technical Support (strongly preferred)
• At least B1+ level of English proficiency, with confidence in both spoken and written communication
• Familiarity with troubleshooting OS Windows/Mac and SaaS applications
• Basic Network Troubleshooting knowledge
• Ability to work with hardware vendors and service centers
• Willingness to learn new skills in IT Support and Remote First technical environments
• Strong problem-solving skills and resourcefulness
• Excellent communication skills both written and verbal
   

Total Rewards

Work should be meaningful and rewarding. HealthJoy offers a robust package of employee perks and benefits, including:

• Employment: HealthJoy LLC is part of the Ukraine Diia City legal framework. On your first day, you will sign a Gig-Contract via the Vchasno system, gaining the status of a Gig-Specialist.
• Remote Work: Being a remote-first company, we do not require employees to be in office on a regular basis. Additionally, we provide the needed essential work equipment for comfortable work from home.
• Flexible Paid Time Off Programs: Prioritising efficient collaboration and communication, we offer flexibility with time off requests for vacations or personal matters leaves, trusting you to manage your time and take the breaks you need to be your best.
• Growth and Development as a Priority: We foster a culture of continuous growth through open feedback, fair performance evaluations, and ongoing development opportunities. Our annual Performance & Compensation Review Cycle recognizes each person’s contributions and supports their growth in line with business priorities.
• Learning Opportunities: Benefit from company-sponsored English classes, a corporate learning platform “Udemy Business” for professional development, and internal/external educational events.
• Healthcare: As a healthcare-focused company, we provide 100% health insurance coverage for our teammates, with the option to insure their family members at a reduced rate.
• Mental Health Support Program: Individuals have the opportunity to apply for personal therapy sessions sponsored by company or review additional virtual lectures to keep awareness around mental health support.
• Wellness Support: Access to special corporate discounts and offers at Sport Life, one of Ukraine’s largest sports hubs.

We’re on the hunt for a dedicated Campaign Manager boasting a minimum of one year’s experience with Meta ads. Your key role will be to design, implement, and optimize growth-oriented online marketing campaigns.
Key Responsibilities:

• Develop and manage online campaigns in Meta, TT, track performance, and oversee budget management.
• Collaborate with our marketing team in designing creative campaigns.
• Monitor and report on key performance indicators (KPIs).
• Keep abreast of industry trends, competitor strategies and market changes.

Skills & Qualifications requirements:

• Minimum one year’s experience managing Facebook Ads, TT campaigns.
• Proficiency in English, both written and verbal communication.
• Additional experience in platforms such as Google, TikTok, X, etc is a plus.
• We welcome candidates who combine strategic thinking with attention to detail, and a flair for creativity.

We are offering:

• Competitive compensation based on experience and skills.
• Remote work.
• Paid vacation of 20 working days per year.
• Health insurance.
• Work Schedule: 8 hours per day, 5 days a week.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a wide range of products worldwide at a dynamic pace. The project launched in 2021, and last year we achieved a yearly growth rate of +82%. Since February 2022, we have preserved all workplaces and continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression;
• We evacuated teammates and their families from frontline areas, helped them relocate, and provided financial support;
• We supplied the team with charging stations;
• We continue to work together for the future of Ukraine.

Your future responsibilities include:

• Developing expertise as a Subject Matter Expert in platform and network troubleshooting, providing intermediate to advanced VoIP technical support;
• Assisting customers via phone, email, chat, and occasional video calls (e.g., helping with system setup);
• Identifying, troubleshooting, and proactively resolving platform and network issues;
• Escalating complex cases to higher-tier support teams with clear, complete, and accurate documentation;
• Recreating customer environments on lab servers to replicate and resolve technical issues;
• Comparing customer configurations with best practices and recommending improvements;
• Providing clear, step-by-step instructions for system updates and configuration changes;
• Monitoring system performance and participating in regular maintenance and troubleshooting activities;
• Keeping customers informed with timely status updates on issue resolution progress;
• Working with ticketing systems and internal service desks to manage incoming requests;
• Collaborating with cross-functional teams to improve workflows, processes, and overall customer satisfaction.
• Communication channels: Jira, Internal Service Desk systems, Zendesk.

Working schedule:

• Main coverage is during US hours EST, GMT -5 (6:00 a.m. – 6:00 p.m.), with an 8-hour workday plus a 30-minute lunch break.
• Occasional weekend overtime may be required during high-demand periods, but when it’s needed, it’s fully paid.

Needed experience & skills:

Hard / Technical skills:

• English proficiency at B2–C1 level;
• 1–2 years of experience in a call center or customer support role, preferably in Telecom or IT;
• Solid understanding of VoIP fundamentals;
• Basic networking knowledge (packet flow, troubleshooting concepts);
• Linux fundamentals;
• Entry-level MySQL knowledge;
• Basic understanding of APIs.

Soft skills:

• Excellent communication and interpersonal skills with a strong customer-focus;
• Strong problem-solving and analytical thinking;
• High attention to detail and ability to document issues accurately;
• Ability to multitask and prioritize in a fast-paced environment;
• Self-driven, proactive, and resourceful;
• Ability to work independently while being a strong team player;
• Willingness to follow established workflows and contribute to continuous improvement.

Nice to have:

• Relevant certifications (CCNA, CCNP, JNCIA, JNCIP) are a plus;
• Strong learners with high motivation are preferred over less-engaged experienced candidates.

Work with EverHelp is about:

• 20 vacation days and 10 paid sick leaves;
• Fully remote work format;
• B2B cooperation model;
• One-month paid training period before independently handling tickets;
• Continuous professional development and hands-on learning with evolving technologies;
• A supportive, professional team that values ownership, proactivity, and growth;
• Career growth opportunities — including progression to CS Team Lead roles.

Submit your resume and join our team 🚀