Jobs

Шукаємо у команду Senior DevOps / SRE Engineer (Remote).

Якщо ви маєте бажання працювати в невеликому колективі разом із сильною командою, радо розглянемо ваш відгук! Ми шукаємо не лише сильного DevOps Engineer, а й інженера із досвідом Site Reliability Engineering (SRE), який готовий брати на себе технічне лідерство, ділитися знаннями та допомагати розвиватися іншим членам команди. Націлені на довгострокову співпрацю з компенсацією, що базуватиметься на вашому досвіді роботи.
 

Завантаженість: повна зайнятість — 40 год/тиждень. Робота віддалена. Оплата погодинна.
 

Стек технологій:

- Scripting: Bash | Python | Makefile

- Containers and Orchestration: Kubernetes | Docker | GKE

- Infrastructure as Code (IaC): Terraform | Ansible

- CI/CD & Automation: GitHub Actions | CircleCI | TravisCI

- Cloud Providers & IaaS: AWS | GCP | Azure | Hetzner

- Databases: SQL | NoSQL (PostgreSQL, Redis…)

- Authorization and Security: OpenSSL

- Observability and Monitoring: Prometheus | Grafana | ELK Stack (Elasticsearch, Logstash, Kibana)

- Operating Systems: Linux
 

Site Reliability Engineering (SRE):
- SLI / SLO / SLA | Incident Response | Root Cause Analysis (RCA) | - High Availability | Capacity Planning | Disaster Recovery | 
- Performance Optimization | Reliability Engineering | 
 

Буде плюсом:

- Infrastructure Management: Developing and implementing infrastructure, configuration, and code branching strategies.

- Quality Assurance & Testing: Conducting integration, regression, UI/UX, API, load/stress, and other types of testing.

- Bug Tracking & Issue Management: Identifying, documenting, and tracking software defects and bugs.

- Performance & Optimization: Monitoring and analyzing quality metrics to identify areas for improvement.

- Automated Testing: Experience with automated testing frameworks such as Selenium, Appium, JMeter, etc.

Mentoring & Leadership:
- Досвід менторингу Junior/Middle інженерів, проведення code review, технічних обговорень, knowledge sharing та допомоги команді у професійному розвитку.
 

Вимоги до кандидата:

- Досвід роботи DevOps Engineer та практичний досвід Site Reliability Engineering (SRE)
- Досвід побудови та підтримки високодоступних production-систем із високими вимогами до reliability.

- Досвід роботи з Kubernetes у production-середовищі

- Розуміння принципів високої доступності, масштабування та відмовостійкості систем

- Досвід побудови та підтримки CI/CD процесів

- Англійська мова — Intermediate+

- Уміння слідувати code conventions

- Здатність навчатися

- Здатність наполегливо працювати

- Критичне мислення

- Витривалість

- Спроможність лаконічно та чітко пояснювати свою думку

- Бажання ділитися знаннями, проводити менторинг та допомагати розвиватися іншим членам команди

- Відданість нашим проєктам

- Прозорість
 

Що отримаєте:

- Віддалені умови роботи

- Удосконалення навичок планування та продуктивності

- Робота у вимогливому, але дружньому середовищі серед A-гравців

- Регулярний зворотний зв'язок і допомога в плануванні вашого навчального процесу та кар'єрного зростання

- Незалежність від місцевого ринку та долучення до глобальної економіки

- Підвищення рівня володіння англійською мовою

- Корпоративні навчання, технічні воркшопи та тренінги для постійного підвищення кваліфікації

We’re expanding our team and looking for an experienced TikTok Media Buyer to join us.

We're looking for someone who knows how to build, optimize, and scale profitable TikTok campaigns in the iGaming vertical. If you're already managing daily budgets of $1,000+, have recent gambling experience, and understand how to drive volume across different GEOs — we'd love to connect.

We are a fast-moving team with quick decision-making, zero unnecessary bureaucracy, and a strong focus on performance and growth.

What’s important for us:

• Hands-on experience in iGaming / Gambling;
• Strong expertise in TikTok Ads;
• Experience working with spend-based deals;
• Current daily spend of $1,000+;
• Proven and active TikTok gambling cases within the last 3 months;
 

What we offer:

• Competitive base salary + performance-based bonus system;
• All resources and tools required for launching and scaling campaigns;
• Fully remote work format;
• Freedom in decision-making without micromanagement;
• Direct communication and fast implementation of ideas;
• Opportunity to grow into a Team Lead role.

About us:

• 80+ people in the in-house team;
• Fast-paced environment with direct communication and no unnecessary bureaucracy;
• Focused exclusively on the iGaming vertical and long-term growth.

If you have strong TikTok experience in gambling, know how to scale campaigns profitably, and want to be part of a team where your expertise directly impacts growth — we'd love to hear from you.

We’re expanding our team and looking for an experienced In-App Media Buyer to join us.

We’re looking for someone who is already working with a spend-based model, manages daily budgets of $1,000+, and knows how to buy and scale In-App traffic across multiple GEOs.

We are a fast-moving team with quick decision-making, zero unnecessary bureaucracy, and a strong focus on results.

What’s important for us:

• Hands-on experience in iGaming / Gambling;
• Strong expertise in In-App traffic acquisition;
• Practical experience with Unity Ads and Moloco;
• Experience working with spend-based deals;
• Current daily spend of $1,000+;
• Strong understanding of campaign optimization and scaling strategies;
• Proven and active gambling cases within the last 3 months;
 

What we offer:

• Competitive base salary + performance-based bonus system;
• All resources and tools required for launching and scaling campaigns;
• Fully remote work format;
• Freedom in decision-making without micromanagement;
• Opportunity to grow into a Team Lead role.

About us:

• 80+ people in the in-house team;
• Fast-paced environment with direct communication and no unnecessary bureaucracy.

If you have solid experience buying and scaling In-App traffic in the gambling vertical, are confident working with Unity Ads and Moloco, and know how to manage budgets efficiently, we'd love to hear from you.

We’re expanding our team and looking for an experienced Facebook Media Buyer to join us.

We’re looking for someone who is already working with a spend-based model, manages daily budgets of $1,000+, and knows how to buy and scale Facebook traffic across multiple GEOs.

We are a fast-moving team with quick decision-making, zero unnecessary bureaucracy, and a strong focus on results.

What’s important for us:

• Hands-on experience in iGaming / Gambling;
• Strong expertise in Facebook Ads;
• Experience working with spend-based deals;
• Current daily spend of $1,000+;
• Strong understanding of campaign optimization and scaling strategies;
• Proven and active Facebook gambling cases within the last 3 months.

What we offer:

• Competitive base salary + performance-based bonus system;
• All resources and tools required for launching and scaling campaigns;
• Fully remote work format;
• Freedom in decision-making without micromanagement;
• Opportunity to grow into a Team Lead role.

About us:

• 80+ people in the in-house team;
• Fast-paced environment with direct communication and no unnecessary bureaucracy.

If you have solid gambling experience, know how to manage budgets efficiently, and can scale Facebook campaigns profitably, we'd love to hear from you.

Summary

We are looking for a proactive and results-driven SDR to join Red Rocket Software and help grow our outbound sales pipeline across European markets. In this role, you will be responsible for identifying potential clients, building targeted outreach campaigns, qualifying leads, and booking intro calls for the sales team.

You will work closely with Business Development and Marketing teams to generate new business opportunities for design & development services through LinkedIn outbound, personalized messaging, and strategic prospect research.

Responsibilities

• Build and execute outbound outreach campaigns via LinkedIn and other channels
• Research and identify ICP-fit companies and decision-makers
• Create personalized multi-touch outreach sequences
• Generate and qualify sales opportunities for the sales team
• Book and confirm intro calls with potential clients
• Maintain accurate CRM records and update lead statuses
• Track outreach performance and optimize messaging based on results
• Conduct account research using LinkedIn, company websites, Clutch, and other tools
• Collaborate with Business Development and Marketing teams to improve targeting and messaging
• Run A/B tests for outreach messages and analyze reply rates
• Maintain consistent outreach activity and follow-up discipline

Requirements

Must Have

• 1+ year of experience in SDR / Lead Generation / B2B Outreach roles
• Strong written English (B2+ minimum)
• Experience with LinkedIn Sales Navigator or similar prospecting tools
• Understanding of outbound sales processes and lead qualification
• Experience working with CRM systems (Pipedrive or similar)
• Ability to personalize outreach at scale
• Strong communication and organizational skills
• High level of ownership and self-management

• Ability to handle rejection and stay motivated in outbound environments

   

Nice to Have

• Experience in IT outsourcing, software agencies, or SaaS
• Experience working with European markets (DACH, Poland, Switzerland)
• Familiarity with Apollo, Instantly, Clay, or automation tools
• Understanding of tech buyer personas (CTO, Founder, Head of Product)
• Polish or German language skills

• Startup or agency background

   

What We Expect From You

• Ownership mindset and ability to work independently
• Strong attention to detail
• Consistency in outreach and follow-ups
• Analytical thinking and willingness to improve messaging through data
• Ability to balance outreach volume with personalization quality
• Proactive communication and collaboration with the team

We are seeking proactive and results-driven talents to support our global expansion by

acquiring and managing high-quality users.

This role focuses on identifying, engaging, and converting individuals into verified,

active users in the project, while maintaining long-term engagement and performance.

Key Responsibilities:

• Work with 500+ hot leads daily communicating in various channels (Facebook,

Instagram, Whatsapp, Telegram)

• Convert hot leads from marketing team into verified users, ensuring successful

onboarding and activation

• Build trust with potential users and guide them through the registration,

verification, and initial setup flows

• Clearly communicate project’s value, benefits, and expectations
• Optimize the onboarding journey by improving conversion rates and minimizing

drop-offs across the funnel

• Ensure users are consistently contactable and responsive, addressing any

blockers in a timely manner

• Work closely with internal teams to improve conversion efficiency and user

quality

Requirements:

• Spanish native or at least C2, English B1+
• Ability to work with big loads of leads daily in various social media channels
• Excellent communication and interpersonal skills, with the ability to build trust

and influence users effectively

• Results-driven mindset with a focus on conversion, retention, and performance

metrics

• Ability to work independently and comfortable working in a fast-pace &

target-driven environment

• Pro-active approach with the desire to contribute to the project

Innoware is a leading IT consulting company, Microsoft Solutions Partner, certified in cyber and information security (ISO/IEC 27001). We help businesses enhance operational efficiency and ensure data security by implementing Microsoft ERP and CRM systems, Power Platform solutions, and delivering secure cloud IT infrastructure.

For over 24 years our team has successfully completed more than 500 projects in Ukraine and across 17 other countries. Our clients include well-known companies such as Ciklum, Deloitte, Datagroup, OKKO, KERNEL, Metinvest, the American Chamber of Commerce in Ukraine (ACC), SOS Children's Villages, and many other valued partners.

Demand for Innoware’s services and Microsoft solutions continues to grow – especially in Ukraine, where many businesses are transitioning away from 1C and other russian-origin systems. To support this growth, we are expanding our project team and inviting candidates to join us as a Microsoft Dynamics 365 Business Central Consultant at Strong Junior level. This is an opportunity to get involved in ERP implementation projects and grow with mentoring and training.

Key activities:

• Participation in D365 Business Central implementation and development projects for Innoware’s Ukrainian and foreign customers in a supportive and experienced team.
• Professional development through training, mentorship, Microsoft certification, and hands-on experience in real D365 Business Central projects and business scenarios.

Key responsibilities:

• Working with clients to analyze business processes, define target solutions, and align them within the D365 Business Central framework.
• Configuring and adapting standard D365 Business Central functionality according to customer business requirements.
• Preparing and aligning project documentation together with clients.
• Estimating effort and timelines for assigned tasks.
• Preparing functional specifications for the development team and collaborating with developers during implementation.
• Executing user acceptance testing to ensure the delivered functionality meets business needs and expectations.
• Supporting customers during UAT, deployment of new functionality, and Go Live.

Qualification:

• 1+ years of experience in implementing or supporting D365 Business Central system in a Consultant or Analyst role.
• Understanding of the core standard functionality of D365 Business Central and a desire to deepen that knowledge.
• Understanding of all stages of an ERP implementation project.
• Understanding of business process fundamentals (finance and/or logistics, sales, manufacturing, etc.).
• English proficiency at Upper‑Intermediate level or higher; fluency in Ukrainian.
• Nice to have: Microsoft certification; experience configuring Power BI.

Soft skills: 

• Attention to detail and a responsible approach to tasks.
• Willingness to learn, accept feedback, and develop your skills.
• Ability to work collaboratively in a team and communicate clearly.
• Interest in delivering quality results.

We offer:

• Dynamic work and diverse tasks in a growing D365 Business Central team.
• Participation in projects for Ukrainian and international clients, with English language practice.
• Learning and mentorship from experienced colleagues, including structured onboarding, an individual development plan, mentorship, regular feedback and support.
• Conditions for continuous professional development, career growth, and advanced training, including international Microsoft certification and support in obtaining it.
• Career paths toward System Architect, Project Manager, or Team Lead, depending on your professional interests.
• Our values and corporate culture: Innoware is an environment of open, professional communication, teamwork, honest relationships, and mutual trust. We support each other in both work and life. We hold a pro-Ukrainian stance, have not worked with russian companies since 2014, and actively support the Armed Forces of Ukraine.

Working conditions:

• Full remote format with the opportunity to work and meet with colleagues at Innoware’s Kyiv office – we’ll be happy to see you whenever you choose to come.
• Everything for work-life balance: paid vacation and sick leave (we know it’s obvious, but we want you to be sure), additional days off for selected public holidays. We’re dedicated to our work, but we also take time to rest.
• Permanent full-time contract with competitive remuneration.
• A grade‑based system with regular salary reviews based on your qualifications, performance results, and professional development.

We look forward to your application and getting to know you!

Please apply with your CV in Ukrainian or English. We will carefully review your application and contact you if your experience and qualifications match the role.

Join Innoware to grow your skills and work on projects with the support of experienced colleagues!

Find out more about Innoware: https://innoware.com/about/ 

Discover more Innoware vacancies: https://innoware.com/career/ 

About the role
We are a fast-growing crypto IGaming with a high volume of on-site content. We’re looking for a Promo Manager to own promo campaigns, bonus mechanics, and website content management.

This role is ideal for someone detail-oriented, structured, and comfortable juggling multiple tasks without losing focus.

What you’ll do

• Manage website content (text & visuals): add, update, and remove outdated materials
• Plan and launch promotional campaigns, бонус offers, tournaments, and other mechanics
• Run A/B tests (campaigns, creatives), analyze performance, and optimize results
• Prepare clear briefs for designers and copywriters, and ensure delivery quality
• Coordinate translators working on localized content
• Handle requests from support and traffic teams
• Collaborate with the tech team to improve product features

Requirements

• Strong written Ukrainian
• Experience creating conversion-driven content (copy + visuals)
• Analytical mindset: ability to interpret campaign results and draw insights
• Confident use of Excel or Google Sheets
• Basic understanding of web development and UI/UX principles
• English level B1+

Nice to have

• Basic HTML knowledge (text formatting, tags)
• iGaming experience
• Experience with Jira or similar task management tools

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

About the role

We are looking for an experienced Affiliate Manager to join our growing AI-powered VPN startup. You will be responsible for building and scaling our affiliate program, developing long-term partnerships, and driving high-quality user acquisition.

Responsibilities

• Identify, recruit, and onboard new affiliate partners.
• Manage and grow relationships with existing affiliates.
• Negotiate commercial terms and partnership agreements.
• Monitor partner performance and optimize traffic quality.
• Analyze campaign performance and prepare regular reports.
• Collaborate with marketing and product teams to maximize partner results.
• Research new traffic sources and partnership opportunities.
• Ensure compliance with company policies and industry best practices.

Requirements

• At least 1 year of Affiliate Manager experience .
• Proven experience working with affiliate networks, publishers, and direct partners.
• Strong negotiation and communication skills.
• Analytical mindset with experience using tracking and reporting tools.
• Understanding of CPA, RevShare, Hybrid, CPC, and CPI models.
• Ability to work independently and take ownership of results.

Nice to have

• Experience in Privacy, Cybersecurity, SaaS, or Subscription products.
• Existing network of affiliate partners in the VPN niche.
• Experience working with mobile apps (iOS/Android).
• Knowledge of MMPs, attribution, and analytics platforms.

What we offer

• Competitive salary + performance-based bonuses.
• Opportunity to build an affiliate program from the ground up.
• Direct impact on product growth and business decisions.
• Fast-paced startup environment with minimal bureaucracy.
• Flexible working hours and remote-friendly culture.
• Professional growth alongside an experienced team.

Наш клієнт — міжнародна онлайн-гемблінгова компанія, що надає послуги ставок на спорт і казино з сильною присутністю в Латинській Америці. Їхня стратегія — це якісний, персоналізований ігровий досвід, що базується на сучасних технологіях та локалізованих сервісах. Компанія розробляє та запускає власні ігри для казино, а також керує власними платформами CRM, CS і бек-офісу.
 

Ідеально для тих, хто прагне:

• Розробляти та реалізовувати media buying стратегії у Facebook Ads та Google Ads (UAC) для залучення користувачів у мобільні застосунки з фокусом на CPA, ROAS, LTV та ROMI;
• Планувати, запускати та оптимізовувати performance-driven acquisition кампанії;
• Аналізувати результати кампаній та оптимізовувати ставки, аудиторії, плейсменти, креативи й бюджети для підвищення ефективності;
• Проводити A/B-тестування креативів, аудиторій, bidding strategies та структури кампаній для покращення performance-показників;
• Співпрацювати з Design та CRM командами для створення й оптимізації ефективних user acquisition funnels;
• Контролювати коректність conversion tracking, pixels та AppsFlyer attribution, а також оперативно вирішувати технічні питання, що можуть впливати на результати кампаній;
• Взаємодіяти з Analytics та Media Buying командами, ділитися інсайтами й покращувати cross-channel acquisition стратегії;
• Управляти рекламними бюджетами, аналізувати результати та готувати performance-звіти з практичними рекомендаціями для подальшого зростання.
   

Досвід, який стане твоєю перевагою:

• Від 1 року досвіду на позиції Media Buyer із фокусом на Facebook Ads та Google Ads (UAC);
• Практичний досвід залучення користувачів для мобільних продуктів на iOS, Android та PWA;
• Впевнене володіння Meta Ads Manager та Google Ads;
• Досвід оптимізації рекламних кампаній за такими метриками, як CPA, CPC, CPM, CTR, ROAS, LTV та ROMI;
• Практичний досвід управління та масштабування рекламних бюджетів;
• Досвід роботи з AppsFlyer, conversion tracking та attribution analysis;
• Розуміння методологій A/B-тестування та підходів до оптимізації performance marketing кампаній.
   

Ми цінуємо:

• Сильне аналітичне та стратегічне мислення, здатність працювати з даними й приймати рішення на основі performance-показників;
• Креативний підхід до вирішення задач, тестування гіпотез та оптимізації рекламних кампаній;
• Проактивність, самостійність і високий рівень відповідальності за результат;
• Сильні комунікативні навички та вміння ефективно працювати в команді;
• Здатність швидко адаптуватися та зберігати ефективність у динамічному, performance-driven середовищі;
• Відкритість до вивчення нових джерел трафіку, маркетингових інструментів і технологій.
   

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.
   

Долучайся — і нехай твоя історія зростання розпочнеться.
 

English version
 

Our client is an international online gaming company offering sports betting and casino services, with a significant presence across Latin America. Its strategic focus is on delivering a high-quality, personalized gaming experience by leveraging advanced technology and localized services tailored to players across different Latin American markets. The company also develops and launches its own Casino Games and operates proprietary CRM, Customer Support, and Back-office platforms.
 

Perfect for those who aim to:

• Develop and execute media buying strategies across Facebook Ads and Google Ads (UAC) to drive mobile app user acquisition while achieving CPA, ROAS, LTV, and ROMI targets;
• Plan, launch, and optimize performance-driven acquisition campaigns;
• Analyze campaign performance and optimize bids, audiences, placements, creatives, and budgets to maximize efficiency;
• Conduct A/B testing of creatives, audiences, bidding strategies, and campaign structures to continuously improve performance;
• Collaborate with Design and CRM teams to build and optimize high-converting user acquisition funnels;
• Monitor conversion tracking, pixels, and AppsFlyer attribution, while resolving technical issues that may impact campaign performance;
• Work closely with Analytics and Media Buying teams to share insights and strengthen cross-channel acquisition strategies;
• Manage advertising budgets and prepare performance reports with actionable recommendations for further growth.
   

Experience you’ll need to bring:

• 1+ year of experience as a Media Buyer specializing in Facebook Ads and Google Ads (UAC);
• Hands-on experience acquiring users for mobile products across iOS, Android, and PWA;
• Strong practical expertise in Meta Ads Manager and Google Ads;
• Experience optimizing campaigns based on CPA, CPC, CPM, CTR, ROAS, LTV, and ROMI;
• Proven experience managing, optimizing, and scaling advertising budgets;
• Experience with AppsFlyer, conversion tracking, and attribution analysis;
• Good understanding of A/B testing methodologies and performance marketing optimization techniques.
   

It’s a perfect match if you have those personal features:

• Strong analytical and strategic thinking, with the ability to turn performance data into actionable decisions;
• Creative approach to problem-solving, hypothesis testing, and campaign optimization;
• Proactive mindset, independence, and a strong sense of ownership over results;
• Excellent communication and collaboration skills;
• Ability to adapt quickly and perform effectively in a fast-paced, performance-driven environment;
• Curiosity and openness to exploring new traffic sources, marketing tools, and technologies.
   

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for gym, dental care, psychological support, etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Title: Admin, Service Operations
Reports to: Team Lead, Service Operations
Type: International Contractor, Remote
Location: UA (Remote)

Working hours: 9:00 AM - 6:00 PM EST

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We are seeking Service Operations Administrators to join our growing Service Operations team within a Managed Services Provider (MSP) environment. This role is critical to the stability, accuracy, and consistency of our service delivery operations.

Service Operations Administrators are responsible for high-volume, time-sensitive operational workflows that support Service Delivery and Client Success teams. This role focuses on execution excellence, process adherence, and proactive follow-ups to ensure work is completed accurately and on time.

You will work closely with Service Ops Associates and Analysts, following established processes while helping surface gaps, risks, or inefficiencies as the organization continues to scale.

This is an execution-focused role with clear ownership and accountability expectations.

Responsibilities:

Service Proposal Generation and Repository:

• Operational Execution & BAU Support
• Own and execute assigned Service Ops BAU workflows end-to-end
• Acknowledge all assigned requests within the same business day
• Complete tasks accurately and within defined timelines
• Proactively follow up on outstanding items to prevent delays or backlog
• Core Workflows
• Meeting scheduling and coordination
• QBR preparation support and follow-ups
• NPS ticket creation, survey tracking, and follow-ups
• Weekly timesheet follow-ups and reporting support
• Rock Reset preparation and administrative support
• Scorecard data collection and updates
• Support project follow-ups (administrative layer)
• C360 change monitoring and updates
• BVOIP queue monitoring
• CSAT channel monitoring
• Support Bonusly award administration
• End-of-year operational change facilitation
• Process & Documentation
• Follow documented processes and checklists consistently
• Flag unclear or outdated documentation and escalate for clarification
• Assist with documentation updates when processes change
• Maintain accuracy in tools such as Monday.com, Outlook calendars, and internal systems
• Collaboration & Coverage
• Support team coverage during PTO or peak workload periods
• Participate in task handoffs and ensure continuity of work
• Escalate risks, blockers, or capacity concerns early

Qualifications:

• 1–3 years of experience in operations, service coordination, or administrative support (MSP experience a plus)
• Strong attention to detail and accuracy
• Excellent follow-through and task ownership
• Ability to manage multiple tasks simultaneously in a fast-paced environment
• Strong written and verbal communication skills
• Comfortable working with operational tools (ticketing systems, task boards, calendars)
• Willingness to follow structured processes and use checklists
• Ability to receive feedback and adjust quickly
• Reliable time management and calendar discipline
   

Desirable Qualities:

• Experience in an MSP, IT services, or professional services environment
• Familiarity with tools such as Monday.com, ConnectWise, Power BI, or similar systems
• Process-oriented mindset with an eye for consistency and improvement
• Proactive communicator who raises issues early
• Comfortable with repetitive, high-volume operational work
• Team-oriented and willing to support coverage when needed

• Interest in growing into more complex operational responsibilities over time

   

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Requirements
• Possess perfect communication skills
•  6+ months of customer support experience
• High emotional intelligence, empathy and patience when dealing with customers
• Can and enjoy explaining processes step by step and guiding customers
• Written and spoken English (minimum B2)
• Previous experience in customer service in the gaming or iGaming industry (preferred)
• Flexible and adaptable
• Disciplined with a strong work ethic
• Ability to multi-task
• Stress-resistant
 

Responsibilities:

• Identify user needs, understand their preferences and guide them toward the most suitable offers or features.

• Demonstrate a comprehensive understanding of the company's products and services, effectively presenting them to customers and highlighting their benefits.

• Address customer objections calmly and persuasively, providing clear and convincing explanations to overcome concerns and secure sales.

• Follow up with clients to ensure issues are resolved and promotions are correctly activated or used.

• Consistently hit and exceed service KPIs – including contact rate, conversion rate, and customer satisfaction.

General terms and conditions:

• 15 working days of paid vacation in a year;

• 12 working days of paid sick leave in a year;
• 2/2/2/2 schedule (2 day shifts from 8:00 AM to 8:00 PM, 2 days off, 2 night shifts from 8:00 PM to 8:00 AM, 2 days off, and so on)

Who We Are

PAR Stuzo, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Who You Are:

We are seeking a skilled and proactive Support Engineer Scan Data with expertise in Node.js and intermediate SQL to join our team. The ideal candidate will be responsible for managing the day-to-day operations of our scan data processes, submitting files, correcting errors, and ensuring the smooth running of our systems. Proficiency in Python is a plus.

Responsibilities + Activities:

- Oversee and manage week-over-week and day-over-day scan data processes to ensure the timely submission and processing of data files.
- Monitor system performance and respond to issues promptly to maintain smooth operations.
- Other operational tasks as assigned by management.
File Management:
- Submit and manage scan data files, ensuring accuracy and completeness.
- Identify, diagnose, and correct errors in file submissions and data processing.
System Maintenance:
- Perform regular maintenance tasks to ensure the reliability and performance of scan data systems.
- Troubleshoot and resolve technical issues related to Node.js applications and SQL databases used in scan data processing.
Development and Scripting:
- Develop and maintain scripts and tools using Node.js to automate routine tasks and improve operational efficiency for scan data processes.
- Utilize intermediate SQL skills to manage and query databases effectively, ensuring accurate scan data handling.
- Python knowledge is a plus for additional scripting and automation tasks.
Documentation:
- Document all operational procedures, error corrections, and maintenance activities meticulously.
- Maintain detailed records of system configurations, changes, and troubleshooting steps specific to scan data operations.
Collaboration and Communication:
- Work closely with other technical staff, third parties, support teams, and clients to address technical issues and requirements related to scan data.
- Communicate effectively with stakeholders to provide updates and gather feedback on scan data processes.
 

Experience & Skills You’ll Need:

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; or equivalent experience.
- Proven experience as a Support Engineer or in a similar operational role, with a focus on scan data solutions or similar systems.
- Experience with Node.js development and intermediate SQL.
- Proficiency in Node.js for developing and maintaining applications and scripts for scan data processes.
- Intermediate SQL skills for querying and updating data, specifically for scan data.
- Familiarity with SFTP, POS systems, and data processing workflows.
- Basic understanding of Python is a plus.
- Excellent documentation skills with a keen eye for detail.
- Ability to create clear and concise technical documents, user manuals, and procedural guides specific to scan data operations.
- Familiarity with scan data processes with consumer packaged goods. 
- Proficiency in managing and utilizing UPC codes and maintaining comprehensive product catalogs.

Will be a plus:

Certifications in relevant technical fields (e.g., Microsoft SQL Server, AWS Certified Developer).

We offer:

- Long-term employment;

- Competitive compensation with regular performance based salary and career development reviews;

- Flexible working hours;

- Unique and friendly environment where everyone can explore and learn new technologies.