Jobs

This role is available in the following shift: Monday - Friday 09am-06pm

As a Customer Care Expert at Wix, you’ll be responsible for helping our over 278 million users worldwide make their online dreams a reality. We work hard for our users, and our Customer Care teams are always there to make sure problems are solved and challenges are tackled.

1. Provide care to our users through calls, chats and email
2. Get to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
3. Help users solve problems while exposing them to additional ways they can achieve their goals and succeed online
4. Analyze user behavior, content suitability and content relevance to determine effects on user satisfaction
5. Develop and maintain positive customer relations and satisfaction
6. Influence the way we support our users and improve it to make sure our users’ experience is the best possible
7. Work with all other departments and product teams, and stay aligned about users’ needs

Qualifications

• Fully proficient in German and fluent English 
• 1+ years of customer service experience (in any industry)
• Proactive problem-solver who can work independently, taking initiative to seek solutions
• Professional who loves helping others succeed and is curious to know what really drives users and their needs
• Great communication skills that enable you to solve problems thoughtfully and effectively
• Fast learner, with the ability to adapt with a can-do attitude
• Tech savvy and eager to explore new technologies

Please send your CV in English.

Additional information

We are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site. 

We’re looking for a Solution Expert to join our Client Support team and become the go-to person our clients trust when something isn’t working the way it should.

You’ll own a queue of cases from the moment they land until they’re resolved, working across our support portal, email, and phone. Our platform runs ticketing and live event management, so if you’ve worked in that world before, great, and if you haven’t, we’ll teach you. What matters more is that you’re genuinely curious about how things work, patient enough to walk someone through a fix, and quick enough to think on your feet when the queue gets busy.

What you’ll do
 

• Get to know the platform inside and out so you can troubleshoot with confidence rather than guessing.
• Triage incoming cases and turn client questions into clear, practical solutions, explained in plain language, whether you’re writing an email or talking someone through it live.
• Dig into reported issues: reproduce the behavior, find the cause, and either fix it or hand it off to a Technical Solution Expert with a clean, complete summary.
• Run walkthroughs and consulting sessions when clients are learning something new, and keep them in the loop throughout the life of a case so they never have to chase you for an update.
• Add what you learn to the team’s knowledge base and training materials, so the next person doesn’t have to solve the same problem from scratch.
• Notice the patterns behind recurring issues and speak up about product gaps or process fixes.
• Stay flexible around on-sales and the natural seasonality of live events, since that’s when clients need you most.

What you bring
 

• Client-facing support or service desk experience, ideally at a SaaS or tech company, and a real track record of turning a confused client into a happy one.
• Strong written and spoken English, with the knack for explaining something technical without the jargon.
• A methodical troubleshooting mindset: comfortable in web applications, able to read configuration settings and make sense of error messages, and unafraid of a tricky case.
• Experience working against SLAs inside a ticketing or case management system, and the ability to juggle a queue where priorities shift by the hour.
• Comfort with Windows and/or macOS, browsers, and everyday internet tools.
• A plus if you’ve trained clients on software before, or if you know the ticketing and live events world already.

What we look for in a teammate

Technical skill gets a case solved. Attitude is what makes a team actually work. We want someone proactive and dependable, the kind of person who picks up the hard case, shares what they learned from it, and helps a teammate without being asked twice. You flag risks early, follow up before a client has to chase you, and stay steady when the queue gets loud. You’re curious enough to keep learning the product and the industry on your own, and open enough to take feedback as well as give it.

Do you have experience and great results in Expedite? Confident in your skills and crave challenging and intriguing tasks, eager for new adventures? Aspire to build a solid career in a field where you’ve already earned your stripes? Can inspire your team and lead them forward towards new achievements? Step forward and reveal your potential! Your skills and ambition will be carefully evaluated as we embark on a journey towards mutual growth and triumph/

Responsibilities:

• Effective team leadership and help the logistics team (10 people) to motivate, direct, and advise in daily tasks and issues
• Ensure team members have the necessary trainings to perform their jobs
• Promote collaboration and remove obstacles to teamwork
• Utilize existing metrics and propose changes or new ones to ensure proper control of the logistics activity
• Record keeping
• Participate in staff training and evaluation to ensure a high level of customer service
• Keep abreast of market conditions
• Achieve business results for key performance indicators and other organizational objectives
• Manage all communications in compliance with business policies — Identify, monitor, and resolve customer complaints (involve other department’s team leaders if needed)
• Organize and supervise team activities
• Identify process improvement opportunities within the area of ​​responsibility
• Be available after hours or on weekends to provide operational support and guidance to the team (be the first point of contact for your team)
• Provide daily staffing, rotation and scheduling direction and decisions, including coverage for breaks, lunches
• Identify issues or gaps and implement structured solutions

Requirements:

• Good communication level English, Ukrainian, Russian MUST HAVE
• Must be able to read, count accurately, do simple math (add / subtract / multiply) and write legibly
• Excellent customer service orientation; an effective problem solver and communicator with customers and team members
• Able to perform data analysis and generate various reports as needed
• Strong interpersonal & Team building skills
• Project Management and audit experience will be seen as an advantage
• You are flexible, hardworking and work well under pressure
• Minimum of 1−2 years supervisory / leadership experience preferred
• Minimum of 2 years of experience in Expedite
• Must have demonstrated decision-making and problem-solving skills
• Confident level of using Excel Sheets for running reports
• Must be able to shift priorities as required
• Prepare routine reports and correspondence
• Demonstrate yourself as an example to the team of hardworking and top results

OPPORTUNITIES:

• Working in a friendly team of like-minded people
• Competitive salary based on the USD exchange rate
• Rapid career growth with high-quality work performance
• Corporate events
• Motivation system for good results
• English practice on a daily basis
• Accounting support

PS: To be a good supply chain leader, you have to be able to span boundaries. To be successful in supply chain management, you have to have social awareness, and be accommodating and flexible.

Schedule: Mon–Fri, 3:00 PM – 1:00 AM

For over 17 years, AutoBidMaster has been a premier official broker for US auto auctions. We help customers win used and salvage vehicles at auction and get them safely delivered to any destination.

Our Logistics Department is currently seeking a proactive and customer-focused Customer Support Agent. The primary focus of this position is to guide customers through the car shipping process and provide exceptional support if logistical challenges arise.

Responsibilities:

• Assist customers with on-line questions, issues, website navigation, order tracking via email, phone, chat etc. as needed.
• Manage customer support by obtaining, analyzing, and verifying customer’s needs.
• Act as the face of the Company to influence customers to order from us again.

Requirements:

• Strong proficiency in English.
• Strong communication and interpersonal skills with the ability to handle stressful situations.
• Detail-oriented with exceptional organizational skills.
• Ability to multi-task and prioritize in a fast-paced work environment.

• Strong problem-solving skills with the ability to think on your feet

   

Terms & Schedule:

• Format: Full-time, long-term B2B contract
• Schedule: Mon-Fri, 16:00 — 01:00 Kyiv time (16:00 — 22:00 from the office, the rest of the shift — from home)

• Holidays: We follow the US calendar (all US public holidays are observed days off)

   

What we offer:

• Competitive compensation + end of the year KPI bonuses
• Working alongside a fast-growing team of professionals from the US and EU, who are setting the new global standard in the automotive industry
• 20 days of paid vacation + paid sick days
• Health insurance
• Career growth opportunities within the company

• Comfortable office in Zhytomyr city center

   

If you love logistics and problem-solving, and are passionate about customer service, this is a fantastic opportunity to build your career in a fast-paced, global industry.

Location: Europe/Ukraine (Remote or Hybrid)
Seniority: Middle/Senior
Format: Full-time

We’re not just looking for a Sourcer. We’re looking for a partner who will help us find the best talent on the market, bring fresh expertise, new perspectives to the team for filling roles and grow together with us 🚀. We need someone who is genuinely curious and excited about anything new. We love testing new approaches and tools, finding creative, unconventional ways to reach the best people out there.

📋 Key responsibilities and your contribution:

• Proactive talent search across marketing, tech, non-tech roles in Europe and Ukraine.
• Sourcing specialists of various profiles and seniority levels (from Junior, Middle to Head, C-level).
• Posting vacancies on job boards, professional platforms, and communities, and handling incoming applications.
• Regular coordination with hiring managers and the Talent Acquisition team.
• Exploring new sourcing channels and testing unconventional methods to attract talent.
• Maintaining candidate records and keeping ATS data up to date.
• Tracking the hiring pipeline and analyzing sourcing channels (candidate analytics).
• Using diverse sourcing tools and channels (LinkedIn, Telegram, job sites, Boolean search, etc.).
   

📚 Your qualifications:

• 1+ years of experience as a Sourcer/Researcher in IT/Marketing niches.
• Proven track record of thriving in a fast-paced environment
• Hands-on experience sourcing candidates across Europe
• Strong command of modern sourcing methods (Boolean, X-Ray, social networks, telegram channels, professional communities and etc).
• Experience working with ATS systems.
• Ability to manage time effectively and handle multiple vacancies simultaneously.
• Ability to interpret job requirements and identify relevant candidates.
• English level — Intermediate.
   

➕ Nice to have:

• Experience to work with AI tools.
   

What it means to be part of our Team:

• Multinational and intercultural experience
• Corporate library
• Growth opportunities, cutting-edge frameworks and technologies
• Plenty of engaging team-building and social events
• Bonuses according to the policy
• 21 paid vacation days & 14 paid sick leaves
• Cozy office in Warsaw available for you whenever you need it
• Coffee, tea, Red Bull, sweets, fruits, and more snacks
   

💌 Interested?
We’re always on the lookout for passionate, driven, and curious people to join our team. If that sounds like you, we’d love to hear from you!

We are an iGaming company with more than three years of experience and a team of 1,000+ specialists.

Our portfolio includes eight major projects that are popular with our customers and successfully operate in Tier 1–3 markets. We value skilled people who help us build efficient processes and expand into new markets.

🔎 We’re looking for a Reliability Specialist / Production Support Engineer with at least one year of experience to join our Product Availability team — the people who keep our web products accessible and running reliably.

If you enjoy figuring out why something broke and seeing the impact of your work, this role could be your next step.

🛠 What you’ll do

• Monitor alerts and respond to issues affecting websites, payments, registration, tracking, CDN, and DNS.
• Investigate problems using logs, metrics, browser network requests, and information from external providers.
• Restore service or escalate incidents with a clear explanation of the impact and what you’ve already checked.
• Follow incidents through to resolution or a clear handover.
• Participate in an on-call rotation using PagerDuty, responding to incidents according to an agreed schedule.

• Improve monitoring and help automate repetitive tasks

   

✅ Must-have skills

• 1+ year of experience in system administration, NOC, L2+ technical support, or a similar technical role.
• Hands-on troubleshooting experience: you can walk us through a real incident, your actions, and the outcome.
• Understanding of DNS, HTTP/HTTPS, and SSL certificates, including common issues and how to investigate them.
• Experience with Cloudflare or another CDN.
• Ability to use browser DevTools, curl, and logs to inspect requests and investigate errors.
• Basic knowledge of Git/GitHub and YAML.

• Practical experience using AI for technical tasks, such as troubleshooting, creating scripts, or automating workflows with Claude Code, Cursor, Copilot, or similar tools. You can provide relevant context, explain the task, and verify the results.

   

• Willingness to participate in an on-call rotation.

🌟 Nice to have

• Experience in iGaming, affiliate marketing, e-commerce, or fintech.
• Familiarity with Grafana, Uptime Kuma, or other monitoring tools.

• Experience with n8n, Zapier, Make, or building Telegram bots.

   

🎁 What we offer

• 100% remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Professional training and career growth opportunities.
• A supportive team and transparent communication.

• Access to a corporate psychologist.

   

🚀 Ready to help keep our products running?

Apply and tell us about a technical issue you helped solve — what went wrong, how you investigated it, and what happened next. We’d love to hear your story!

About the Project
Vira is a fitness trainer who creates home workouts for an adult audience.
 

At the core of her approach is regularity and discipline over waiting for motivation. The channel features full-length workouts in real-time with no editing: cardio, strength training, Pilates, ballet, kickboxing, and other formats.
 

An active community is gradually forming around the channel, so we are looking for a person to help maintain comfortable and friendly communication with the audience.
 

Key Responsibilities

• Moderate comments under YouTube videos.
• Respond to comments and viewer questions in accordance with the channel's Tone of Voice.
• Track spam, offensive comments, and other violations of community guidelines.
• Forward questions and comments requiring Vira’s personal response or expert opinion to her.
• Moderate live chat during live streams.
• Maintain order in the chat and promptly react to spam and inappropriate behavior.
• Support activity and a friendly atmosphere during live broadcasts.
• Record vital feedback from the audience: FAQs, suggestions, and reactions to workouts and content.
• Keep simple reports on the work performed.

Working Schedule

• Monday to Friday: from 10:00 to 18:00.
• Weekends: 1–2 hours of online presence during scheduled live streams.

Requirements

• Excellent written English with the ability to communicate simply and friendly.
• C1 English level or higher.
• Proven Customer Support experience is a must.
• Strong contextual awareness to know when a short reply is enough and when a question should be forwarded to Vira.
• High emotional resilience to handle negativity calmly without entering into arguments.
• Strong attention to detail to ensure no important messages are missed among a high volume of comments.
• High responsibility regarding schedules and availability during planned live streams.
• Good understanding of YouTube, including the basic logic of comments and live chats.
• Ability to adhere to the specified Tone of Voice and moderation rules.

What We Offer

• Fully remote work format.
• Focus on a single YouTube project with a clear area of responsibility.
• Clear guidelines for moderation and audience communication.
• Support and guidance during onboarding.
• Work with an active audience and a project that keeps growing.
• An opportunity to influence how comfortable and vibrant the channel's community will be.
  
  If you love YouTube, care about people, and know how to maintain order in the comments independently, we’ll be glad to meet you! ☺️

Dripify is a pioneering, remote-first IT product company specializing in outreach automation products. Our platform empowers businesses by revolutionizing hiring, sales, and marketing communication processes, making interactions more efficient and seamless.

As a Business Development Representative, you’ll play a critical role in the sales process by generating high-quality leads and setting appointments for our Account Executives. Your focus will be on prospecting and qualifying potential clients, building relationships, and driving pipeline growth.

🚀This is your real chance to start or truly boost your career in product sales, surrounded by a strong and supportive team that drives Dripify’s success!

Requirements:

• Fluency in English (both written and spoken).
• 0-2 years of experience in sales development, business development, or a similar role (SaaS experience is a plus).
• Strong verbal and written communication skills, with the ability to engage with C-level executives.
• Ability to handle rejection and stay motivated in a fast-paced environment.
• Excellent research skills, with the ability to find and engage with decision-makers.
• Strong organization and time-management skills.
• Strong listening skills to understand customer needs, uncover pain points, and tailor your approach accordingly.

Responsibilities:

• Maintain accurate and up-to-date records in our CRM (Hubspot).
• Research and identify potential clients using a mix of prospecting tools, databases, and social platforms.
• Research areas of interest for key decision makers and potential routes to engage them.
• Craft well researched, creative outreach campaigns tailored to the findings of your research.
• Professionally and persistently follow up via phone, email, LinkedIn and other means identified from the research.
• Conduct initial introductory and discovery discussions to help qualify potential.
• Book qualified meetings and provide the sales team with detailed, well formatted handover notes from initial discussions.
• Partner with Account Executives to schedule and prepare for sales meetings, ensuring a smooth transition from lead generation to closing.
• Consistently meet or exceed Key Performance Indicators and contribute to the continued hypergrowth of the region.
• Adapt messaging to suit the needs of the local market.

Work conditions:

• 100% remote position, providing flexibility and work-life balance.
• Competitive salary reflecting your skills and expertise.
• 24 days of paid vacation per year to recharge and relax.
• 10 days of paid sick leave.
• Educational opportunities.
• Compensation budget for medical and hobby/sport expenses.
• Generous budget for birthdays and anniversaries.
• Online and offline team events.
• A collaborative and innovative work environment with passionate team members.

Hiring process:

✅Create a short video — ✅Interview with Talent Acquisition Specialist —✅Interview with Sales Lead — ✅Test assignment — ✅Final interview with Head of Sales — ✅Reference check — ✅Offer

We are looking for a Product Analyst (Web) to join the analytics team behind our web video chat platform, which has 1M+ monthly visitors from the USA to Australia and ranks in the top 5 in its niche. Your analysis won’t end up as a report nobody opens. Your findings on funnels, retention and monetization go straight into product decisions, and every A/B test you help run is checked on real global traffic. You’ll grow alongside experienced analysts and Product Managers and use a modern stack (BigQuery, Tableau, Python). You’ll quickly move from tracking metrics to explaining why they change and what the team should do next.
 

About our product:
Since 2020, we’ve built a global connection platform uniting people across religions, races, and cultures. We’ve grown to 1M+ visitors monthly, with users spanning the globe from the USA to Australia.

Ranked in the top 5, we deliver flawless video quality and 99.99% uptime, even during massive traffic spikes. Completely ad-free, with intuitive UX/UI.
AI content moderation and strong data protection back every connection we support.
Our next target: become one of the top 3 international social networking platforms.
Are you in?
 

In this role you will

• Track and analyze key web product metrics: conversion, retention, ARPU, ARPPU
• Analyze user funnels to find the steps with the biggest drop-offs and the reasons behind them
• Validate event tracking after releases: events arrive, parameters are filled in correctly, no gaps or duplicates
• Maintain the event and parameter structure together with product and development teams, so data flows correctly into reporting
• Investigate metric changes, separate real shifts in user behavior from tracking issues, and explain the causes to the product team
• Take part in preparing and analyzing A/B tests: sample size, split validation, results calculation and conclusions
• Research user behavior through segmentation, cohort analysis and feature usage
• Formulate and validate hypotheses for product and monetization improvements together with Product Managers
• Build and maintain Tableau dashboards for product metrics and funnels, and prepare ad-hoc reports and data exports
• Create and maintain BigQuery data marts for product analytics
   

It’s all about you

• 1+ year of experience in product analytics or data analytics
• Strong SQL skills: joins, window functions, CTEs, aggregations
• Basic statistics: distributions, confidence intervals, p-value and how A/B tests work
• Python (Pandas) for data analysis
• Experience with any BI tool
• Understanding of product metrics: retention, conversion, ARPU, LTV, cohorts
• Understanding of web analytics: events, sessions, funnels, UTM tags
• Attention to detail: you validate data before drawing conclusions
• Ability to explain numbers in plain language and turn them into clear conclusions
• Proactive mindset and drive to grow in product analytics

Would be a plus

• Hands-on experience analyzing A/B tests
• Experience with Tableau and BigQuery
• Using AI tools (e.g., Claude) in your analytics routine
   

What we offer

Care and support

• 20 paid days off, 15 days off due to sickness, and 6 extra days for family moments that matter
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Financial and legal support when you need it
• Maternity Recovery Support Allowance
• Position retention and support for teammates who joined the Armed Forces of Ukraine
• Active participation in social initiatives supporting Ukraine
• Team spirit beyond the screen: company marathons, themed masterclasses, and teambuildings people actually look forward to

Comfortable environment

• Fully remote cooperation by design: our processes are built around it. Kyiv hub is there if you want it
• Modern equipment, or reimbursement for your own setup

Investment in your future

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking and streaming niche
• Clear KPI system, so you always know what “good” looks like, no guessing games
• Performance-based reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and regular knowledge-sharing events
• AI is an integral part of our work culture. We invest in modern AI tools, equip our teams with the skills to use them effectively, and foster an environment where technology helps people achieve better results faster
   

Hiring process

• Intro call
• Technical interview
• Final interview
• Reference check
• Offer

On behalf of our client — a growing Product IT Company — we are looking for a skilled and proactive Technical Writer.

The company is scaling its product and needs a specialist to build and streamline a structured internal Knowledge Management system. The main mission of this role is to transform scattered product details into a centralized, transparent, and user-friendly knowledge base for the entire engineering team.
 

Key Responsibilities

• Build the Knowledge Base: Create, structure, and maintain clear internal technical documentation as a single source of truth.

• Gather Technical Insights: Actively engage with Developers, QA Engineers, Project Managers, and System Architects to capture details about product architecture, services, and business logic.

• Refine Specs & Requirements: Help the team turn verbal ideas and discussions into well-structured technical tasks and specifications.

• Keep Docs Up to Date: Ensure documentation evolves continuously alongside product updates, new integrations, and architectural decisions.

• Enhance Knowledge Transfer: Help improve internal onboarding processes for new team members and streamline team-wide knowledge sharing.
 

What We Are Looking For

• Background: Proven experience as a Technical Writer, Business Analyst, or System Analyst within the IT sector.

• Technical Understanding: Good grasp of the Software Development Life Cycle (SDLC), REST APIs, client-server architecture, and basic software engineering principles.

• Analytical Mindset: Exceptional written communication skills, systems thinking, and a knack for structuring complex information clearly.

• Proactivity & Ownership: Strong initiative, ability to work independently, ask the right questions, and dig deep into the product mechanics.

• Tools: Solid experience with Jira, Confluence, Notion, or similar documentation platforms.
 

What Our Client Offers

• Flexibility: 100% remote work policy.

• Generous Vacation: 20 working days of paid vacation per year.

• Extra Rest: 1 additional day off every month.

• Health & Benefits: Paid sick leaves.

• Career Growth: Direct impact on product processes in a collaborative engineering culture.
 

Interested in bringing order to tech knowledge and making an impact? Apply now or send your CV!

DBB Software - is a software engineering IT company from Ukraine with a unique point of difference. We provide an exciting concept involving highly trained and vetted remote software developers to provide businesses with everything they need in the information technology space. Whether it’s end-to-end IT or smaller, focused areas and individual projects, we cover it all, and our approach allows us to offer exceptionally competitive pricing.

During 8 years in the IT market, we successfully released more than 30 projects and have a wide geographic of clients in Europe, USA, and Canada.  

Now we continue growing and extending our team so we warmly invite Junior DevOps Engineer to our team in Dnipro city! 

What requirements are important for this role:

-At least one year of experience in a relevant position, focusing on service development and internal tooling;

-Familiarity with automating and deploying in cloud environments like AWS or GCP;

-Basic knowledge of infrastructure-as-code practices with tools like Terraform, including familiarity with services such as EKS, RDS, and VPC Networking;

-Understanding of application monitoring and observability tools, e.g., Datadog;

-Experience with CI/CD pipeline automation tools like GitHub Actions, CircleCI, or ArgoCD;

-Competency in developing software with languages such as Go, Typescript, Python, or similar;

-Familiarity with managing Kubernetes environments and related tools like Helm.

What we are expecting from new teammate:

-Assist teams in the development, testing, and deployment of software modifications;

-Set up and manage monitoring, alerting, metrics, and logging systems, along with associated dashboards;

-Employ infrastructure as code (IaC) practices using tools like Terraform for efficient infrastructure management;

-Support the design of infrastructure for CI/CD pipelines, containerization, and orchestration workflows for diverse applications;

-Help implement and automate security protocols, governance structures, and compliance checks;

-Upper-Intermediate level of both spoken and written English;

-Ability to work in our Dnipro office required.

Working with our team is:

-Flexible schedule;

-Benefit package with paid vacations and sick leaves;

-Salary reviews on a regular basis;

-Autonomy in decision-making, no bureaucracy and pressure;

-People-oriented culture and healthy atmosphere in the team;

-Whole support from company management;

-Office in Dnipro with whole BCP support: generators, power stations, and Starlink, only office type of work.

DBB Software - is a software engineering IT company from Ukraine with a unique point of difference. We provide an exciting concept involving highly trained and vetted remote software developers to provide businesses with everything they need in the information technology space. Whether it’s end-to-end IT or smaller, focused areas and individual projects, we cover it all, and our approach allows us to offer exceptionally competitive pricing.

During 8 years on the IT market we successfully released more than 30 projects and have a wide-geographic of clients in Europe, USA and Canada.

Now we are continuing growing and extending our team so we warmly invite Junior Backend Developer (Node.js) to our team in Dnipro city!

What requirements are important for this role:

-At least 1 year of professional experience with TypeScript, Node.js, express, nest.js;

-Experience with SQL, PL/SQL, preferred experience on MERN stack and next.js;

-Experience with Swagger and/or API documentation tools;

-Experience with git and CI/CD;

-A solid understanding in logging, security concepts;

-A solid understanding of REST, and core JavaScript concepts;

-A solid understanding of relational data and/or non-relational models;

-Experience with performance and optimisation problems and a demonstrated ability to both diagnose and prevent these problems.

What we are expecting from new teammate:

-Effective communication skills: Regularly achieve consensus with peers, and clear status updates;

-Positive and solution-oriented mindset;

-Strong sense of ownership, urgency, and drive;

-An inclination towards communication, inclusion, and visibility;

-Self-motivated and self-managing, with great organizational skills;

- English level - at least Intermediate strong;

-Ability to work in our Dnipro office required.

Working with our team is:

-Flexible schedule;

-Benefit package with paid vacations and sick-leaves;

-Salary reviews in regular basis;

-Autonomy in decision-making, no bureaucracy and pressure;

-People-oriented culture and healthy atmosphere in the team;

-Whole support from company management;

-Office in Dnipro with whole BCP support: generators, power stations and Starlink, only office type of work.

We are looking for a highly organised, proactive and resilient Personal / Executive Assistant to the CEO. The mission of this role is to maximise the CEO’s effectiveness by bringing structure to priorities, driving follow-through, and ensuring that important tasks, decisions and commitments are executed reliably. This is not a purely administrative position. We are looking for a trusted partner who can anticipate needs, work independently in an ambiguous environment, coordinate multiple stakeholders and take ownership of outcomes.

What you will do

Executive task and priority management

— Capture the CEO’s requests, ideas and commitments and turn them into clearly structured actions.
— Maintain an up-to-date task-management system in Trello, including owners, deadlines, statuses and next steps.
— Monitor priorities, deadlines and dependencies, proactively highlighting risks or blockers.
— Ensure that important commitments are followed through and completed on time.
— Break larger assignments into manageable milestones and make progress visible.

Calendar, meetings and follow-ups

— Coordinate the CEO’s calendar and support effective prioritisation of meetings and commitments.
— Prepare meeting agendas, materials and relevant background information.
— Organise meeting logistics when required.
— Lead the preparation process and ensure that the CEO has all necessary context in advance.
— Capture decisions, actions, owners and deadlines.
— Share clear meeting notes and next steps within the agreed timeframe.
— Follow up with internal and external stakeholders until actions are completed.

Daily communication and operating rhythm

— Prepare and lead a focused 15-minute daily meeting with the CEO.
— Communicate progress, changes and potential issues proactively.
— Escalate blockers early and always bring a recommended next step or possible solution.
— Maintain clear visibility of work without waiting to be asked for updates.

Research and executive communication

— Conduct research, collect and analyse information, and prepare concise findings for decision-making.
— Prepare reports, documents and presentations.
— Draft official emails, messages and documents on behalf of the CEO.
— Translate complex or scattered information into clear summaries, options and recommendations.
— Maintain accuracy, appropriate tone and confidentiality in executive communication.

Administrative support

— Coordinate the CEO’s business travel together with the company’s Travel Agent.
— Support the preparation of travel plans, visas and other required documentation.
— Make sure that itineraries, contacts, bookings and supporting information are complete, accurate and easily accessible.
— Support selected personal tasks when required.

Process improvement and technology

— Propose practical improvements rather than waiting for detailed instructions.
— Use AI, automation and modern digital tools to improve speed, quality and visibility.
— Learn new systems quickly and apply them to everyday work.
— When capacity is available, proactively suggest specific ways to support the CEO or improve existing processes.

What we are looking for

Professional competencies

— Systematic organisation. You create reliable systems for tasks, information, schedules and follow-ups.
— Executive task and priority management. You can turn conversations and ideas into structured actions and balance urgency, importance and deadlines.
— Proactive planning. You anticipate tasks, risks and opportunities before being asked.
— Attention to detail. You maintain accuracy while keeping speed and priorities in focus.
— Independent problem-solving. You investigate independently and bring options or solutions, not only questions.
— Adaptability. You remain calm and effective when priorities, timing or context change.
— Stakeholder communication. You can coordinate and build agreements with people at different management levels, as well as with clients and external stakeholders.
— Strong written communication. You prepare concise, accurate updates, summaries and messages with clear asks and next steps.
— Ownership of outcomes. You treat each assignment as your responsibility and follow it through to completion.
— Technology and AI fluency. You are genuinely interested in AI, automation and modern digital tools and can learn new systems quickly.
— Judgement and confidentiality. You handle sensitive personal, executive and company information with discretion.

Personal qualities

— Proactivity. You act without waiting to be reminded and propose useful next steps.
— Ownership and accountability. You take responsibility for outcomes and mistakes, resolve issues and help prevent them from recurring.
— Reliability. You create order and ensure that important details and commitments are not lost.
— Healthy ambition. You want to grow through measurable results and increasing responsibility.
— Strong internal motivation. You are motivated by completed work and meaningful results, not only by external recognition.
— Resilience and self-confidence. You can receive direct feedback without becoming defensive or losing effectiveness.
— Feedback orientation. You listen carefully, extract the useful message and apply it.
— Emotional maturity and empathy. You understand other people while maintaining perspective and professional effectiveness.
— Partner mindset. You combine support with judgement and constructive challenge rather than automatically agreeing or refusing.
— Bias to action. You move work forward through visible steps instead of waiting for perfect conditions.
— Energy for an intensive pace. You can prioritise, stay composed and deliver consistently in a fast-moving environment.

What success looks like

During the first months, you will be expected to:

— Build and maintain a trusted task-management system where commitments are captured and tracked.
— Establish a reliable daily operating rhythm with consistent written updates and focused check-ins.
— Ensure that the CEO has clear visibility into progress, blockers and decisions required.
— Close follow-up loops and prevent important commitments from being missed.
— Improve meeting preparation, action tracking and follow-through.
— Introduce practical improvements through AI, automation and modern tools.

This role may not be the right fit if you

— Prefer to receive detailed instructions for every step.
— Are uncomfortable making progress when the initial information is incomplete.
— Wait to be asked before sharing updates, risks or available capacity.
— Prioritise perfection over a timely, high-quality result.
— Prefer a predictable administrative routine over a dynamic role with changing priorities.

What you get

Your time off

• 18 paid vacation days and 10 paid sick days annually
• 10 Ukrainian public holidays
• Maternity and paternity leaves
• Marriage and Parenthood Package
• Additional leave for major life events
• Sabbatical leave opportunities

Learning & growth

• Sombra University workshops and internal learning programs
• Tech Communities and knowledge sharing sessions
• Language courses and workshops
• Mentorship opportunities

Health & well-being

• Sports compensation or health insurance coverage
• Participation in races and marathons
• Corporate doctor (telemedicine)
• Well-being initiatives and workshops

And even more

• Company-provided technical equipment
• PE administration and tax support
• Internal referral program
• IT Club loyalty program
• Company events and volunteering initiatives

Before you apply

Our recruitment team will carefully review your profile, and if we see a good match with the role, we’ll reach out to you shortly.

If you don’t hear from us within 5 business days, it means we’ve decided to continue the process with other candidates for this position. Thanks for understanding.

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

We're launching a partnership with one of Europe's fastest-growing hospitality brands, and we're looking for an English-speaking Customer Support Representative to help deliver an outstanding guest experience. In this role, you'll become one of the first agents supporting the project, helping guests with bookings, accommodation access, and other travel-related inquiries while contributing to the successful launch and growth of the support team.

Your future responsibilities include:

• Support guests via inbound calls, OTA platforms (Booking.com, Airbnb), emails, chats, and WhatsApp.
• Assist customers with booking, accommodation access, and reservation-related inquiries.
• Deliver a warm, guest-first experience following hospitality best practices.
• Escalate critical cases such as refunds, legal issues, or negative review risks to the appropriate team.
• Document interactions and work with the client's internal support tools.
• Collaborate closely with teammates to ensure a seamless customer experience.

Working hours (EET time zone):

• Morning: 07:00 - 15:00
• Day: 11:00 - 19:00
• Evening: 15:00 - 23:00
• Late Evening: 19:00 - 03:00
• Night: 23:00 - 07:00

Needed experience & skills:

• English — B2+/C1.
• At least 1 year of experience in Customer Support or Hospitality.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and the ability to make decisions independently.
• Ability to multitask and stay calm under pressure.
• Comfortable working in a fast-changing environment.

Nice to have skills:

• Experience in Hospitality, Travel, OTA, Hotel, or Property Management.
• Strong team player with a collaborative mindset.
• Previous experience working with international customers.

Our Recruitment process:

• Intro call with Recruiter (30 min)
• Test Assignment
• Interview with Hiring Manager (60 min)
• Final call with the client (30 min)

Work with EverHelp is about:

• Opportunity to join an international team and work with global products;
• Fully remote work opportunities depending on your location;
• Career growth opportunities within Customer Support operations;
• 20+ vacation days and 10 sick leaves;
• Internal learning opportunities, professional communities, and knowledge sharing;
• Dynamic environment where you can directly influence processes in a growing support team.

We are looking for a QA Engineer to test web and mobile projects. We are looking for someone who is attentive, responsible, and able to independently explore new products and tasks.

Responsibilities

• Test websites and mobile applications across different devices.
• Check texts, images, links, layouts, and forms.
• Test key user flows: registration, login, user account, product selection, cart, checkout, and payments.
• Identify bugs and prepare clear bug reports.
• Retest fixes after development changes.
• Create and maintain simple testing checklists for projects.
• Regularly check live websites and applications.
• Research different areas for new projects: find relevant information, review similar products and competitors, compare functionality, and prepare short, structured findings.
• Use AI tools for research and information processing while verifying the results.
   

Requirements:

• Strong attention to detail.
• Basic understanding of web and mobile testing.
• Ability to independently explore a website or application and understand what needs to be tested.
• Good research skills and ability to structure information.
• Ability to quickly understand new products and topics.
• Responsible and systematic approach to work.
• Ability to clearly describe bugs and ask specific questions.
• English sufficient for working with interfaces, documentation, and research.
  
  Working conditions:
• Work schedule from 10:00 to 19:00;
• Remote work;
• Learning English at the expense of the company;
• Compensation for coworking place;
• Ability to switch between projects and try yourself in different roles.
   

The most important qualities for this role are attention to detail, independence, willingness to understand the product, and consistently high-quality work.