Jobs

Possess overall responsibility for the successful planning, execution, monitoring, control, and completion of projects according to the agreed scope, time, cost, and quality criteria.

A solid understanding of the web design process is crucial for this role.

Responsibilities:

Project Management:

- Manage project development from initiation to closure, within budget, timeline, and quality standards. This involves leading the product development team on the projects that typically last 2-3 years.
- Manage day-to-day operational aspects of projects, ensuring smooth progress and addressing challenges.
- Plan and manage project timelines and milestones, ensuring that tasks are completed on time and objectives are met.
- Identify and mitigate project risks to ensure steady progress.

Team management:

- Manage a web development team of backend and frontend developers, a designer, and a QA engineer. Effectively plan and manage the allocation of team members’ time on projects.

Stakeholders management:

- Manage stakeholder communication throughout the lifecycle of website development projects.

Quality management:

- Ensure that the project’s deliverables meet the defined quality standards and stakeholders’ expectations.

Required skills:

- Experience/strong knowledge of Agile, Scrum, Kanban.
Solid understanding of the SDLC.
- Strong knowledge of UX design and ability to guide design teams.
- Fluent in English with excellent communication skills.
- Strong presentational skills: proficiency in direct stakehoder communication and delivering project updates throughout different stages.
- Strong in people management, problem-solving, and decision-making.
- Initiative-driven with a proactive approach to improving project outcomes.

- Excellent self-organization, time management, and prioritization skills.

Availability to work GMT+2 hours (10 am to 7 pm).

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

We are looking for an experienced Copywriter to support an iGaming project focused on the Turkish-speaking market.

You will create engaging product and marketing content for casino and other iGaming campaigns, adapting copy across different channels while maintaining a consistent Tone of Voice.

What you’ll do:

• Create and edit copy for banners, sliders, emails, pop-ups, notifications, web push, SMS, SMM and Telegram.
• Write promotional content for casino and other iGaming campaigns.
• Adapt copy for different channels, formats and character limits.
• Develop and maintain the product’s Tone of Voice.
• Create content primarily in Turkish and prepare English versions for internal use.
• Work with requests from different teams and manage multiple tasks simultaneously.
• Prioritise tasks and meet deadlines, including urgent requests.
• Proofread and improve content with strong attention to grammar and detail.

• Use AI tools for research, ideation, drafting and editing while keeping the final content original and natural.

   

What we’re looking for

• Proven professional experience as a Copywriter.
• Hands-on iGaming / gambling copywriting experience is required.
• Turkish — C1+, with excellent written communication skills.
• Russian — C1+.
• Strong grammar, spelling and attention to detail.
• Experience writing B2C product and promotional content.
• Good understanding of Tone of Voice and audience-focused communication.
• Ability to adapt content for different channels and audiences.
• Strong organisational and communication skills.
• Experience using AI tools for content creation and research.
• Ability to critically review and improve AI-generated content.
• English is a plus.

What we offer

• Fully remote position.
• Full-time employment.
• Opportunity to work on an international iGaming project and create content for a Turkish-speaking audience.
• Collaboration with an international team and cross-functional departments.

Job Description

• Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable;
• Hands-on experience with Linux;
• English level – intermediate and above;

Would be a plus:

• Superior problem solving, analytical and communications skills;
• A strong understanding of IP protocols and telecommunication/cable operator networks;
• Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain;
• Experience with bash/python scripting;
• Experience with Jira, Confluence;
• Ability to work on flexible hours.

This position requires not frequently travel (once per quartal approximately).

Job Responsibilities

• Responsible for integration and support in assigned product areas to Harmonic’s regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving Harmonic and associated equipment;
• Report and track design, reliability and maintenance problems or bugs to R&D engineering groups;
• Assist, and implement both hardware and software upgrades to the existing Harmonic customer base.

Department/Project Description

Harmonic is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions.

Skill Category

We are a crypto-native iGaming platform growing fast across global markets. We need someone who can match that energy on X (Twitter).

We're looking for a crypto-native SMM Manager who doesn't just manage social media – you are social media. You live on the timeline, you understand what makes Crypto Twitter tick, and you can turn a trending topic into a viral post before the rest of the market catches on. This is a creative role. You won't be executing someone else's content plan – you'll be building it, breaking it, and rebuilding it based on what's happening right now.
 

HOW YOU WILL MAKE AN IMPACT

• Own the X (Twitter) presence – manage and grow one or more brand accounts, shaping voice, tone, and posting cadence.
• React to trends in real time – spot what's happening on CT and crypto news, and turn it into relevant, on-brand content fast.
• Create viral content – memes, threads, quote tweets, engagement bait, polls, hot takes – whatever works, you make it.
• Develop content strategy – build and iterate on a content calendar that balances planned posts with real-time trend-jacking.
• Drive community engagement – reply to mentions, engage with other accounts, build relationships with KOLs and CT personalities.
• Come up with creative ideas – brainstorm campaigns, stunts, collabs, and moments that get people talking.
• Track and report performance – monitor impressions, engagement rate, follower growth, and optimize based on data.
• Collaborate with Marketing and Design – brief designers on visual content, coordinate with the broader marketing team.
• ​​​​​​​Stay ahead of the timeline – you are our eyes and ears on CT. If something is about to trend, you know about it first.​​​​​​​

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ year of hands-on experience managing X (Twitter) accounts in crypto, Web3, or iGaming.
• Deep understanding of Crypto Twitter culture – you know what "degen," "CT," "ape," and "ratio" mean and you use them unironically.
• Proven ability to create viral or high-engagement content (show us your best posts or accounts you've grown).
• Strong knowledge of crypto trends, narratives, and market cycles.
• Understanding of iGaming mechanics and audience.
• Excellent copywriting skills in English – sharp, witty, meme-literate.
• Experience with social media analytics and growth strategies.
• Self-starter mentality – you don't wait to be told what to post.
• A strong personal X (Twitter) account is a major plus (and can substitute for formal experience).
• It will be a plus:
• Experience creating visual content with AI tools (Midjourney, ChatGPT, Grok, Runway, etc.).
• Background in brand building and visual identity for social media.
• Experience managing multiple X (Twitter) accounts simultaneously.
• Knowledge of Telegram community management.
• Understanding of GambleFi and crypto iGaming verticals.
• Experience with X (Twitter) ads and promoted content.
• Video content creation skills (short-form, Reels, memes).

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We partner with startups and enterprises to build products across healthcare, fintech, eCommerce, and AI. For you, this means variety - different projects, fresh challenges, and growth that doesn't stall. No years maintaining one legacy codebase.
 

If you want to grow quickly and work on things that actually ship - keep reading.
 

What You'll Do

• Build and ship features - from small tasks to full modules as you grow
• Write clean code and learn best practices through code reviews
• Work alongside experienced engineers who'll help you level up
• Learn how production apps are built and scaled
• See different products and industries - faster learning curve

What We Work With

⚡ Python, FastAPI, Django, Pydantic, PostgreSQL, uv, Ruff, React, TypeScript, Next.js, Tailwind

Gets You Extra Points

• Familiar with SQLModel, Alembic
• Used AI coding tools (Cursor, Claude Code, Copilot)
• Hands-on experience with any LLM integration
• Basic prompt engineering skills

What You Bring

• Solid understanding of Python and basic React/TypeScript
• Understanding of REST APIs
• Basic experience with SQL databases
• English: Intermediate+
• Willingness to learn and take feedback
   

What You Get

Work & Growth:

• Fully remote, flexible hours
• Structured code reviews
• Senior engineers who help you level up
• English practice sessions

Compensation:

• Salary in USD
• Performance reviews twice a year
• 15 days paid vacation + sick leave

ABOUT MEGAFAIR
MEGAFAIR is an international iGaming provider developing slot and skill-based games for partners across global markets.

Our distributed team brings together expertise across Product, Technology, Mathematics, Art, Commercial, and Operations. We work in a fast-moving environment built around direct communication, clear ownership, and a strong focus on quality, execution, and measurable results.
We’re looking for professionals who are comfortable taking responsibility, making decisions, and contributing their expertise to products built for international markets.

If you’re looking for a role where your expertise can have a direct impact on the product and the business, we’d be glad to hear from you. Apply to join MEGAFAIR and let’s start the conversation.

REQUIREMENTS

• 1+ year of sales or business development experience in the iGaming industry, preferably on the game provider side;
• Experience selling casino games, slots, or other iGaming products to operators, aggregators, or gaming platforms;
• Good understanding of the iGaming ecosystem and B2B sales cycle;
• Ability to identify new business opportunities, approach potential partners, and turn conversations into commercial relationships;
• Strong communication, presentation, and negotiation skills;
• Ability to independently manage the full sales cycle, from first contact and product presentation to negotiation and deal closing;
• Understanding of operators’ business needs and ability to clearly communicate the value of gaming products;
• Existing industry network will be a strong advantage;
• Experience attending iGaming conferences and building relationships with partners will be a plus;
• Proactive, result-oriented mindset and ability to work in a fast-moving startup environment;
• English level B2+.

WE OFFER

• Compensation: competitive salary;
• Tech tools: modern technical equipment;
• Time Off: 20 vacation days, 10 sick days annually;
• Work-Life Balance: flexible remote options without time tracking;
• Language Learning: reimbursement for foreign language courses;
• Support network: work with a team you can learn from every day;
• Diversity: we pride ourselves on our international working environment;
• Power supply: compensation for electricity, power banks, generator fuel, etc.;
• Professional Growth: emphasis on internal promotions for career advancement.

RESPONSIBILITIES

• Identify and develop new business opportunities with iGaming operators, aggregators, and platforms;
• Present and sell MEGAFAIR’s portfolio of games and slots to potential partners;
• Manage the full B2B sales cycle, from lead generation and initial contact to negotiation and closing;
• Build and maintain strong long-term relationships with partners;
• Understand partners’ business needs and propose relevant products and commercial solutions;
• Conduct product presentations, commercial negotiations, and follow-ups with potential clients;
• Represent MEGAFAIR at international iGaming conferences, exhibitions, and business meetings;
• Maintain an active sales pipeline and keep CRM data up to date;
• Monitor market trends, competitors, and new business opportunities;
• Collaborate closely with Account Management, Product, Marketing, and Integration teams to ensure a smooth partner journey.

CANDIDATE JOURNEY

Interview with CHRO → Interview with CCO → Interview with CEO → Job Offer

We are looking for a customer-oriented and detail-focused Customer Support Аgent with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.
 

HOW YOU WILL MAKE AN IMPACT:

• Providing customer support via live chat and email
• Handling players’ inquiries, requests, and complaints
• Identifying complex or sensitive cases and escalating them to the relevant departments
• Ensuring compliance with internal quality standards and communication guidelines
• Working according to the assigned schedule and meeting individual KPIs
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum 1+ year of experience in customer support 
• Written English proficiency at B2 level or higher
• Willingness to work shift schedules, including night shifts, weekends, and public holidays
• Ability to stay focused in a multitasking environment
• Strong attention to detail and strict adherence to instructions

WHAT WE OFFER:

• Flexible working hours and a remote-first setup, so you can plan work around your life — not your life around work.
• Unlimited vacation and paid sick leave, because taking time to rest shouldn't feel like a luxury.
• Competitive compensation that reflects your skills, experience, and impact.
• Flexible Benefits — a monthly budget you can spend on sports, healthcare, therapy, or language learning. Your benefits, your choice.
• 50% reimbursement for professional learning and development to help you keep growing.
• Employee referral bonuses and gifts to celebrate your special occasions.
• A supportive team culture built on trust, respect, and collaboration.
• Regular online and offline team events to connect beyond work.
• Co-working space reimbursement for teammates based in Ukraine, whenever you need a change of scenery.

We are Mate academy, an EdTech startup with a tech-driven, gamified, AI-friendly LMS platform where people learn IT specialties.
You can explore our platform here.

🌎 Since 2022, we have expanded into Poland, Brazil, and continue our international growth.

We are looking for an outstanding Mentor for our Data Analytics Course designed for Brazilian students.

Your main goal in this role:

Help students effectively and enjoyably grasp the course material so that by the end of the program, every graduate can find their ideal role in the field of Data Analytics.

What will you need to succeed:

— 1+ year of commercial experience as a Data Analyst;
— Experience with Tableau, PowerBI, Looker, SQL, Python and Data Modeling;
— Strong communication skills and the ability to guide and support students;
— Excellent time management skills and the ability to independently organize your schedule;
— English A2+, native Portuguese

Your tasks will be:

— Reviewing students’ homework assignments on our gamified LMS platform;
— Answering student questions in chats and on video calls;
— Conducting mock technical interviews for students;
— Proposing ideas to enhance our educational process.

What you’ll get at Mate:

— The mission to help people launch their IT careers;
— A minimum of bureaucracy;
— An incredible team passionate about what they do, making work an exciting adventure;
— The opportunity to practice and enhance your soft and hard skills. Mentorship is a great way to fast-track your path to Senior roles;
— Hourly pay and a flexible schedule;
— Your mentoring week will include 15 hours, which you can distribute across the week 

Recruitment Process:

1. Send your CV 📄
2. Complete a test task
3. Pass an online technical interview (1 hour)
4. Meet with the Course Coordinator (up to 30 min)

Does this opportunity align with your career goals? Let’s get to know each other!

Junior AI Video Creator

We are looking for a creative and motivated Junior AI Video Creator to join our team at Aimash. If you are passionate about cutting-edge AI tools, storytelling, and creating high-retention content, this is the perfect opportunity to grow your skills in a fast-paced agency environment.

We believe in potential and drive—while previous experience with AI tools is a bonus, we are fully committed to teaching you the workflows, techniques, and nuances of our production process.

Your Role

You will be responsible for bringing scripts to life through AI video generation and professional editing, focusing on the high-engagement, viral-style content we produce for our clients.

Requirements

• Video Editing Skills: Proficiency in CapCut is a must. You should have a solid foundation in editing rhythms, pacing, and visual storytelling.
• Technical Setup: You must have a reliable laptop and a fast, stable internet connection to handle AI rendering and media file management.
• Language: English level B1+ (sufficient for reading scripts, understanding instructions, and collaborating with the team).
• Experience: Previous experience as a video editor is mandatory. Any prior experience with AI video tools is a big plus, but not required.
   

What We Offer
 

• Mentorship: Full training provided on our proprietary AI video workflows and best practices.
• Growth: An opportunity to work on diverse, high-performance projects within a professional agency setting.
• Commitment: Full-time position.
• Schedule: Monday – Friday (8 hours per day).
   

How to Apply
 

To apply, please send us:

1. Your Portfolio: A link to your best work edited in CapCut.
2. Brief Introduction: Let us know about your experience and why you are interested in working with AI video.

We are looking for dedicated individuals ready to push the boundaries of content creation!

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We are looking for a Talent Acquisition Specialist!

Requirements:

• 1,5+ years of experience as a recruiter or sourcer;
• Experience in mass/high-volume recruitment;
• Fluent Russian and conversational level (B1+) in one of the following languages: English, Uzbek, Spanish, French;
• Experience handling a large flow of candidates without losing quality or speed;
• Strong verbal and written communication skills;
• Responsibility, results-orientation, ability to quickly switch between tasks, stress resistance;
• Confident PC skills, experience with ATS systems, Excel.

Responsibilities:

• Conduct active and passive sourcing of candidates for support specialist positions and operational roles in a mass-hiring format;
• Manage the full recruitment cycle: from first contact to the candidate's start date;
• Conduct initial screenings and interviews;
• Manage 10+ positions open at the same time;
• Collaborate closely with hiring managers: identify needs, provide regular feedback on pipeline status;
• Maintain reporting on the hiring pipeline and key metrics (time-to-hire, stage conversion rates, etc.);
• Keep the candidate database up to date.

Our benefits to you:

• 🍀 An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more;
• 🤝Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
• 📍Beautiful offices in Warsaw, Limassol, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;
• 🧑‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;
• 🏖Paid vacations, sick leave, personal event days, days off;
• 👨‍⚕️Corporate health insurance program for your well-being;
• 💵Referral program — enjoy cooperation with your colleagues and get a bonus;
• 📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
• 💁🏼‍♀️Rewards program for mentoring and coaching colleagues;
• ✈️In-house Travel Service;
• 🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays;
• 🎳Company events, team buildings.
   

About us
Friendly Technologies builds device management software that telecom operators and ISPs use to manage millions of routers, gateways, and IoT devices (LwM2M, MQTT, OMA-DM, TR-069/TR-369 USP, CoAP, and HTTP protocols). 

About the role
Want to move into QA from system administration or ISP support? This role is for you. You don't need QA experience. We'll teach you testing; you bring strong networking and hands-on hardware skills.

What you'll do

• Test our platform against real network hardware: routers, switches, firewalls, and CPE devices
• Set up and maintain test environments on Linux and Windows servers
• Reproduce, troubleshoot, and document issues reported by customers
• Check protocol behavior (TCP/IP, SNMP, HTTP, and others) with tools such as Wireshark
• Run basic database checks in Oracle and MySQL

• Write clear bug reports and test cases in English, and work closely with developers and support

   

What we're looking for

• English good enough to speak, read, and write technical documentation
• Strong networking fundamentals
• Hands-on experience with routers, switches, firewalls, and similar hardware
• Experience managing, configuring, and troubleshooting Windows and Linux servers
• Understanding of layer 3–7 protocols (TCP/IP, SNMP, etc.)

• Basic knowledge of Oracle and MySQL (simple queries are enough)

   

Nice to have

• Experience as a system administrator or ISP technical support engineer

   

What we value

• You learn on your own and enjoy figuring things out
• You communicate clearly and work well in a team
• You want to grow professionally

• You can occasionally work outside normal hours, e.g., for customer issues in other time zones

   

What we offer

• Training in QA methods and telecom device management protocols
• Work with real carrier-grade equipment and international customers

We are looking for a Project Manager who will help keep the development process organized, ensure smooth collaboration across teams, and keep projects on track from planning to release.
You’ll work closely with the Product Owner, development teams, QA and design, as well as communicate daily with Dutch stakeholders.

Requirements
-1+ year of experience as a Project Manager or Delivery Manager in a software development team.
-Excellent English (C1+), both written and spoken, as you’ll communicate daily with Dutch stakeholders.
-Hands-on experience with Azure DevOps, including Boards, Sprints, Backlog, Pipelines and Test Plans.
-Ability to turn detailed product briefs and designs into clear, actionable tickets that developers can pick up without additional clarification.
-Experience with release planning and fixed deadlines. Our releases are tied to industry exhibitions, so you’ll need to manage feature freezes and fix-only periods before each event.
-Strong communication and meeting facilitation skills, including the ability to follow up with meeting summaries, action points, owners and deadlines.
-Sufficient technical literacy to communicate with engineers about APIs, backend and mobile development and identify potential risks early.

Responsibilities
-Own and maintain the backlog and sprint rhythm in Azure DevOps together with the Product Owner.
-Plan releases around industry exhibitions and ensure the scope remains realistic and achievable.
-Coordinate backend, frontend, QA and design teams, making sure dependencies are managed and no team is unnecessarily blocked.
-Keep the Product Owner proactively informed about progress, risks, decisions and blockers.
-Facilitate meetings and ensure that agreements, action points and next steps are clearly documented and followed up.
-Monitor timelines, dependencies and risks to help the team deliver releases on time.

What we offer

• 40-hour workweek with a flexible schedule.
• Competitive salary with regular compensation reviews.
• Friendly and collaborative team environment.
• Paid vacation - 20 business days.

Role overview

We are looking for a Manual QA Engineer to join the team of our growing Dutch client and help ensure a reliable, high-quality user experience across their e-commerce products. This role is a great fit for a QA professional who enjoys exploring how products work, spotting details others might miss, and investigating issues beyond the obvious user flow.

Requirements
 

•  Ability to work from our Chernivtsi office
   
• Commercial experience in manual QA at a Strong Junior or Middle level.
• Proven experience in manual QA testing of SaaS web applications
• Structured and thorough: you document what you tested and what you found
• Curious by nature: you look for edge cases and corner cases, not just the happy path
• Familiar with Jira or a similar issue tracker
• Good communicator in English (our working language); Dutch is a bonus but not required
• Self-directed: our team is remote and async-first; you manage your own time and flag
• blockers early
• Experience testing e-commerce platforms (Shopware, Magento, Shopify) is a strong plus
• Familiarity with API testing tools (Postman or similar) is a plus
• Experience writing automated tests is nice-to-have, not a requirement

Nice to have

• Experience with API testing and a basic understanding of SQL.
• Experience testing AI features or working with AI agents, including evaluating AI-generated output, prompts, and different AI scenarios.

Responsibilities

• Test new features and bug fixes on staging before every release
• Write and maintain test cases in Jira (we use Jira for all issue tracking)
• Reproduce bugs reported by customers (via Freshdesk support) and verify that fixes actually resolve them
• Test integrations with external platforms: Shopware, Magento 2, Shopify, NextChapter, and others as we add them
• Test AI content generation workflows — prompts, outputs, edge cases, multi-language content
• Test the company's workflow builder (visual block editor for content automation rules)
• Verify attribute management, product catalogues, and bulk operations work correctly end-toend
• Regression test existing functionality after each sprint
• Flag UX issues, not just functional bugs — if something is confusing, that counts as a defect too
• Work with our customer support team to stay on top of real-world failure scenarios from customers

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

Requirements:
- 1+ year of experience in Payments, Gaming, Fintech, or related industries
- Basic understanding of payment systems, payment providers, and transaction flows
- Familiarity with AML, KYC, and fraud prevention principles
- Experience processing withdrawals and handling payment operations
- Strong attention to detail and ability to follow procedures consistently
- Analytical mindset with the ability to identify irregularities and suspicious behavior
- Good communication and teamwork skills
- Ability to work under pressure in a high-volume environment
- Experience working in shift-based or 24/7 operations is a plus
- English level: Upper-Intermediate or higher.

Responsibilities:
- Process customer withdrawals accurately and within SLA timelines
- Monitor payment queues and ensure timely transaction handling
- Verify transactions according to internal procedures and compliance requirements
- Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
- Work closely with Risk, Anti-Fraud, Support, and Payments teams
- Handle high-volume transaction workflows efficiently
- Maintain high standards of accuracy and operational quality
- Report recurring issues and suggest process improvements
- Follow AML, KYC, and fraud prevention procedures
- Adapt quickly to changing priorities and operational demands.

We offer:
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.