Jobs

We’re hiring a remote Junior Operations Specialist to support a UK-based business managing residential properties.

This is a great opportunity for someone at the start of their career who wants to gain real experience in operations, coordination, and working with international clients.

👉 No prior property experience required — full training provided
👉 You’ll work directly with the business owner

What you’ll do:

• communicate with tenants (email/chat);
• coordinate viewings with UK-based agents;
• prepare and organise documents;
• track deadlines (certificates, renewals, tasks);
• coordinate contractors (repairs, maintenance);
• maintain simple financial records (income/expenses);
• support day-to-day operations.

What we’re looking for:

• English B2+ (you’ll improve quickly in the role);
• good organisation and attention to detail;
• ability to manage multiple tasks;
• responsible and reliable;
• willingness to learn and grow;
• basic knowledge of Google Sheets/Excel.

Why this role is a good opportunity:

• real hands-on experience (not just assistant tasks);
• exposure to UK market and international communication;
• direct work with business owner (fast learning);
• clear understanding of how operations work in practice;
• good foundation for future roles in operations, project management, or account management.

Working conditions:

• fully remote;
• full-time: 11:00 – 19:30 Kyiv time;
• long-term role;
• paid monthly;
• 1-month trial period;
• salary review after 12 months.

Hiring process:

• short intro call with recruiter,
• interview with CEO.

🚀 Join RiskSeal as a Operations Engineer for our platform!

We are looking for a Middle+ Operations Engineer to oversee the smooth operation of our data collection and processing pipelines. The ideal candidate will have experience managing large-scale automated data gathering systems, ensuring seamless deployments, and maintaining system efficiency across a complex microservices environment.This is a remote position.

Responsibilities

• RiskSeal data collection platform support & maintenance
• Configuration of new environment s, clients, data sources
• Troubleshoot data harvesting issues
• Optimize system performance & minimize downtime of data collection algorithms
• Monitoring the state of integrations of data collection
• Take part in production deployments ensuring continuous operation and no customer impact.

Requirements

• 2+ years of experience in a technical support or engineering role in a data-intensive environment.
• Experience working with automation tools, web data collection workflows.
• Commercial experience with databases such as MySQL, ClickHouse, or similar, including active day-to-day use of SQL for writing, analyzing and troubleshooting queries.
• Experience with monitoring and logging tools such as Grafana, LogChef, or similar.
• Strong problem-solving skills and ability to troubleshoot operational bottlenecks.
• Ability to collaborate with cross-functional teams, including developers and DevOps engineers.

What We Offer

• A high-impact role in a fast-growing fintech startup.
• The opportunity to optimize and scale an advanced data collection system.
• A flexible remote work environment with a focus on results.
• Competitive salary and benefits package.

• A chance to work with a team of passionate professionals in a rapidly evolving space.

   

📩 Ready to Join?
Send your resume, and let’s achieve great results together! 

Interview process (2 steps):
Step 1 — Recruiter screening
Step 2 — Interview with hiring manager + live coding

Role Overview

We are looking for a proactive and detail-oriented Affiliate Support Manager to support our affiliate and account management team. This is a non-managerial role focused on execution, operations, and partner support.

The ideal candidate has experience in support/customer success/operations, understands the OnlyFans niche, and is eager to grow into an Account Manager role over time.

Key Responsibilities

• Support Account Managers in daily operations and partner communication
• Handle routine and urgent requests from affiliate/marketing partners
• Assist in onboarding new partners:
  • Guide them through the platform
  • Explain workflows and processes
  • Ensure smooth integration and activation
• Help improve partner experience and increase long-term retention
• Monitor incoming requests and ensure timely resolution
• Collaborate with internal teams to resolve partner issues
• Maintain clear and structured communication with partners
  
  Requirements
• Experience in support / customer success / operations roles
• Understanding of the OnlyFans niche (mandatory)
• Previous Team Lead experience (preferred)
• Strong communication and problem-solving skills
• High level of responsibility and attention to detail
• Ability to handle multiple tasks in a fast-paced environment
• Proactive mindset and willingness to learn and grow
• Experience working with US-based companies or clients is a strong plus
• Upper-Intermediate English (B2+) and Russian
  
  Nice to Have
• Experience in affiliate marketing or partner management
• Familiarity with CRM tools and support systems
• Interest in growing into an Account Manager role

Description:

There are both web and mobile applications that are designed to work together. The web application serves as a platform that allows retailers to create and manage the entire product experience across all channels. It includes a wide range of features such

as catalog management — classifications, descriptions, variants, and images. It is designed to be a single source of truth for all product-related information and assets, which is essential for training and enabling specialized AI functions and other capabilities.

The iOS application allows users to search, filter and save products using AI assistance.

Requirements:

• Minimum of 1 year of experience in testing web and mobile applications.
• Solid understanding of the software development life cycle (SDLC).
• Strong knowledge of QA methodologies, tools, and processes.
• Experience in analyzing and clarifying requirements.
• Understanding of task estimation techniques.
• Hands-on experience with Jira and Confluence.
• Knowledge of various testing types and approaches.
• Clear understanding of the differences between web and mobile testing
• Ability to create, maintain, and manage detailed and well-structured test cases within test suites.
• Strong understanding of the HTTP protocol (request/response).
• Practical experience with Proxyman and Postman for API and network testing.
• Basic SQL knowledge for data validation and querying.
• Excellent time management, communication skills, and attention to detail.
• Intermediate or higher level of English (both written and spoken).

Responsibilities:

• Actively participate in the team’s daily activities and discussions.
• Analyze, clarify, and validate requirements and design specifications.
• Estimate tasks using appropriate techniques and methodologies.
• Create, maintain, and manage detailed, comprehensive, and well-structured test cases within test suites.
• Perform functional testing of web and mobile applications.
• Conduct API testing using relevant tools and frameworks.
• Identify, document, and track defects in accordance with the QA process.
• Collaborate closely with developers to ensure high-quality deliverables.
• Deliver reliable results with minimal supervision.
• Utilize Proxyman for network debugging and traffic analysis.

We are currently looking for an active, innovative, experienced Facebook Media Buyer to join our team.

Our ideal candidate must be comfortable in a fast-paced environment and be excited about the opportunity to work strategically at a high-level and the opportunity to actively participate in the daily operations.

Requirements:

• At least 1 year of commercial experience with Facebook Ads (gambling);
• Expertise in Tier 1,2 markets;
• Working effectively with a high daily budget;
• Understanding of specifics of the Meta system algorithms;
• Ability to find and correctly scale working connections;
• Generate and test new hypotheses;
• Ability to provide technical specifications to creatives and technicians;
• Understanding and ability to work with basic metrics;
• English — pre-intermediate;
• Result-oriented person with high stress management skills;

• Creative and adaptive mindset.

   

Responsibilities:

• Creation and launch of Facebook advertising campaigns;
• Searching and testing new approaches and connection;
• Testing new hypotheses and displaying statistics on them;
• Creation of technical specifications for the creation of creative materials and texts;
• Analysis of the effectiveness of advertising campaigns and their optimization;

• Reporting on advertising campaigns.

   

What we offer:

• Competitive salary: rate + high % of personal profit;
• Unlimited budgets for profitable campaigns;
• Work with TOP global brands from the world of Gambling;
• Personal prospects of quickly moving to a TL position with proper results;
• A dynamic and flexible startup environment that encourages innovation;
• Rockstar professional team (mediabuyers, affiliate, tech, creative, finance);
• 100% Remote work.

Our client is a leading U.S. fashion retailer, offering apparel, footwear, beauty, and home goods. It operates 350+ stores and robust online platforms, combining in-store and digital experiences.

We’re looking for a backend-focused Software Engineer (70% Backend / 30% Frontend) to join a high-impact team.

In this role, you’ll help design, build, and maintain scalable systems that power seamless digital customer experiences. You’ll work closely with cross-functional teams to deliver reliable, high-quality solutions while continuously improving engineering practices.

Responsibilities

• Design, build, and maintain backend services (REST APIs, event-driven systems, databases, cloud infrastructure)
• Collaborate with engineers, product managers, and partner teams in an agile environment
• Write clean, maintainable, and well-tested code following best practices
• Contribute to system design and technical decision-making
• Support and enhance full-stack features when needed (primarily backend-focused)
• Participate in code reviews and help improve overall code quality
• Troubleshoot performance issues and optimize system reliability
• Contribute to monitoring, logging, and observability (metrics, dashboards, alerts)
• Ensure solutions meet security and quality standards

Skills Required

• Strong backend development experience (REST APIs, microservices, event-driven architecture)
• Solid understanding of software engineering fundamentals (OOP, design patterns, data modeling, algorithms)
• Experience with at least one backend language (e.g., Go, Java, .NET)
• Familiarity with cloud platforms (AWS or similar) and modern infrastructure
• Basic frontend experience (JavaScript, React/TypeScript)
• Experience with CI/CD, testing, and modern development workflows
• Familiarity with Docker/Kubernetes and monitoring tools is a plus
• Strong communication skills and ability to work in collaborative teams

J-VERS is a programmatic job advertising agency that helps employers find the right candidates in any industry by optimizing the hiring process. Founded in 2023, the company has grown 5x, building a fully remote team that serves over 150 enterprise clients across the US and EU through AI-powered advertising technology.

We’re transforming how companies hire — and we’re just getting started. Want in? Join us as a Partnership Manager and help shape the future of recruitment 🌟
 

What You'll Be Doing:

• Identifying and contacting potential partners through email and LinkedIn, categorizing leads, understanding their needs and potential, and negotiating terms of cooperation;
• Building and keeping strong, long-lasting client partnerships, looking for ways to grow advertising campaigns, and discussing possible strategies with partners;
• Tracking the performance of current campaigns and adjusting agreements to meet business goals;
• Regularly monitoring affiliate performance metrics and leveraging data-driven insights to optimize campaigns, partnerships, and operational efficiency;
• Researching new business models, learning from industry leaders, and implementing innovative strategies.

You are our ideal candidate if you have:

• An advanced English level (C1) and fluency in Ukrainian;
• At least 1 year of commercial experience;
• Excellent business communication and argumentation skills;
• Strong analytical skills with the ability to work with statistics, draw data-driven insights, and apply them in negotiations;
• High productivity, self-motivation, ability to prioritize tasks, and meet deadlines.

It would be a plus if you have:

• German language skills at the B2/C1 level.

You’ll thrive at J-Vers if you are:

• Self-motivated and comfortable with autonomy;
• Passionate about using technology to solve real problems;
• Open to collaboration and knowledge sharing;
• Results-oriented and focused on impact;
• Curious and committed to continuous learning.

Why Join Us:

Work Without Limits:

• Remote-first team with no location limits;
• Flexible 8-hour workday;
• Flat structure with direct access to leadership;
• Full set of equipment provided for your comfortable work.

Get Rewarded & Supported:

• Competitive compensation with transparent salary bands;
• Medical budget after 2 months of work;
• Mental health support;
• 24 vacation days + 20 paid sick days + 4 no-doc sick days + company-wide one-week break at year-end.

Endless Opportunities to Grow:

• Personal learning budget for professional development;
• Clear growth paths from Junior to Senior;
• Work with global clients (US & EU);
• Culture of feedback, mentorship, and constant learning.

Hiring Process:

1. Intro call with a recruiter
2. Values-based interview
3. Technical task
4. Final interview with the team
5. Reference check
6. Job offer 🎉

At J-Vers, you're not just filling a job — you're joining a mission. We're building something extraordinary where technology and humanity combine to transform hiring. Flex your skills. Expand your impact. Shape the future of global hiring.

J-VERS is a programmatic job advertising agency that helps employers find the right candidates in any industry by optimizing the hiring process. Founded in 2023, the company has grown 5x, building a fully remote team that serves over 150 enterprise clients across the US and EU through AI-powered advertising technology.

We’re transforming how companies hire — and we’re just getting started. Want in? Join us as a Partnership Manager and help shape the future of recruitment 🌟
 

What You'll Be Doing:

• Identifying and contacting potential partners through email and LinkedIn, categorizing leads, understanding their needs and potential, and negotiating terms of cooperation;
• Building and keeping strong, long-lasting client partnerships, looking for ways to grow advertising campaigns, and discussing possible strategies with partners;
• Tracking the performance of current campaigns and adjusting agreements to meet business goals;
• Regularly monitoring affiliate performance metrics and leveraging data-driven insights to optimize campaigns, partnerships, and operational efficiency;
• Researching new business models, learning from industry leaders, and implementing innovative strategies.

You are our ideal candidate if you have:

• 1+ years of experience as an Affiliate Manager  or Business Development Manager;
• An advanced English level (C1) and fluency in Ukrainian;
• Excellent business communication and argumentation skills;
• Strong analytical skills with the ability to work with statistics, draw data-driven insights, and apply them in negotiations;
• High productivity, self-motivation, ability to prioritize tasks, and meet deadlines.

It would be a plus if you have:

• German language skills at the B2/C1 level.

You’ll thrive at J-Vers if you are:

• Self-motivated and comfortable with autonomy;
• Passionate about using technology to solve real problems;
• Open to collaboration and knowledge sharing;
• Results-oriented and focused on impact;
• Curious and committed to continuous learning.

Why Join Us:

Work Without Limits:

• Remote-first team with no location limits;
• Flexible 8-hour workday;
• Flat structure with direct access to leadership;
• Full set of equipment provided for your comfortable work.

Get Rewarded & Supported:

• Competitive compensation with transparent salary bands;
• Medical budget after 3 months of work;
• Mental health support;
• 24 vacation days + 20 paid sick days + 4 no-doc sick days + company-wide one-week break at year-end.

Endless Opportunities to Grow:

• Personal learning budget for professional development;
• Clear growth paths from Junior to Senior;
• Work with global clients (US & EU);
• Culture of feedback, mentorship, and constant learning.

Hiring Process:

1. Intro call with a recruiter
2. Values-based interview
3. Technical task
4. Final interview with the team
5. Reference check
6. Job offer 🎉

At J-Vers, you're not just filling a job — you're joining a mission. We're building something extraordinary where technology and humanity combine to transform hiring. Flex your skills. Expand your impact. Shape the future of global hiring.

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

3D AGENCY ONVIRTUE

We are hiring: AI Interior Visual Creator / AI Visual Designer
Part Time/Full-Time, Remote
Salary: €500–€1000/month, depending on skills and portfolio

We are a 3D agency working with European furniture manufacturers. Our projects include photorealistic furniture visuals, lifestyle images, interior concepts, product presentations, and marketing content for furniture and home brands.

We are looking for an AI Visual Creator who can create realistic interior and furniture visuals using AI tools, work with clearly defined briefs, and refine the final result to a high commercial standard.

What you'll be doing:

- Creating realistic interior visualizations with furniture using AI tools

- Working with specific furniture models, material references, colors, textures, and interior directions

- Adding people, characters, and lifestyle elements into existing 3D renders in a natural and realistic way

- Creating short motion videos based on furniture and interior scenes

- Using tools such as Nano Banana Pro, Freepik AI, Weavy, Photoshop, and other relevant AI platforms

- Writing clear and precise prompts to guide AI tools according to the brief

- Refining visuals to improve realism, composition, lighting, materials, people integration, and overall image quality

- Working with feedback from our project manager and art director

- Meeting weekly deadlines and maintaining consistent quality

What we expect:

- Strong experience with AI tools for image and motion generation

High-level Photoshop skills

- Good understanding of interiors, furniture, materials, composition, lighting, and perspective

- Ability to follow clear technical and visual briefs

- Good visual taste and strong attention to detail

- Responsibility, clear communication, and ability to work with feedback

Important:

We’d be happy to review your portfolio with AI-generated interior visuals, furniture visuals, product/lifestyle images, motion content, or examples where you added people/characters into existing visuals.

Please note that the selection process includes a short test project, which is an important part of our hiring process. After reviewing your portfolio and completed test task, we’ll schedule a call with selected candidates.

You can also take a look at our website, Behance(find Onvirtue), and Instagram to get a feel for what we do:

https://onvirtue.pl/
https://www.b-ehance.net/onvirtue
https://www.instagram.com/onvirtue/

Admiral Studios is a fast-growing Ukrainian IT outsourcing company, specializing in web development, mobile development, UI/UX, and SEO.

We embrace the latest and most advanced technologies: Node.js, React, Laravel, Shopify, Python, and WordPress.

We create quality projects for clients in the US, Europe, the UK, and Canada 🌍, especially Healthcare, Real Estate, and E-commerce projects.

Currently, our team consists of more than 60+ skilled experts 👨‍💻, and we are constantly growing.

Now, we’re looking for a proactive and commercially driven Design Sales Manager to expand our client base in the EU and US markets and drive revenue growth through full-cycle sales of digital and creative services.

If you have experience selling web design, UI/UX, branding, or digital solutions and feel confident managing deals from first contact to upsale — this role is for you.

As part of our Growth & Business Development team, you’ll work closely with design and delivery teams to turn client needs into high-impact digital solutions.

🎯 For a perfect match, we expect

• 1+ year of experience in digital / creative / IT services sales
• Proven experience in full-cycle B2B sales (prospecting → discovery → proposal → closing → upsale)
• Hands-on experience with Upwork and LinkedIn outreach
• Experience selling services such as:
  • Website design & redesign
  • UI/UX for web & mobile
  • Branding & identity
  • Marketing materials / digital assets
• Strong understanding of:
  • Web technologies (React, WordPress, etc. — at a conceptual level)
  • UI/UX processes and design workflows
• Confident use of CRM systems (HubSpot, Pipedrive, Salesforce or similar)
• Ability to manage pipelines, track conversions, and forecast revenue
• Strong presentation and negotiation skills
• Experience with objection handling and structured deal closing
• English level: B2

💎 Nice to have

• Experience working in a design or creative agency
• Experience selling to SMB clients in EU/USA
• Experience with cold email tools (Lemlist, Mailshake, etc.)
• Understanding of Adobe Creative Cloud / Figma (to better present solutions)
• Experience with upsale & cross-sale strategies

💼 Duties & Responsibilities

• Identify and qualify new B2B opportunities in EU & USA markets
• Conduct full-cycle sales via:
  • LinkedIn
  • Upwork
  • Cold outreach
  • Referrals & networking
• Lead discovery calls and clearly identify client business needs
• Collaborate with design teams to prepare tailored proposals
• Present and justify creative solutions in a clear, value-driven way
• Negotiate pricing, scope, and timelines
• Close deals and ensure smooth handover to delivery
• Maintain CRM hygiene and accurate pipeline tracking
• Monitor performance metrics and optimize conversion rates
• Drive upsale and cross-sale opportunities within existing accounts
• Contribute to improving sales processes and workflows

Why Join Admiral Studios?

⭐️Growth-Oriented Environment – value efficiency, flexibility, and results. 

🤝Team Spirit – Regular corporate online & offline events to keep the team connected
📚Professional Development Support – we provide:

• A structured Performance Review system.
• Access to an internal knowledge library.
• Career growth opportunities with a clear development plan.
• A budget for improving work processes and implementing new ideas.

🧘Work-Life Balance – Enjoy a flexible work schedule and a fully remote work model.
✅Paid Time Off – 20 vacation days + 10 sick leave days per year.

Hiring steps: 
Screening — Test Task — Tech Interview — CEO Interview — Job Offer 

Our mission is to build successful partnerships and deliver exceptional results. We are looking for an experienced and results-driven Affiliate Manager to join our growing team. We are looking for Affiliate Manager. 

📌 Key Responsibilities:

Build and manage strong relationships with affiliates, ensuring consistent communication and support.

Recruit and onboard new affiliates, leveraging your expertise to grow the network.

Monitor and analyze daily traffic performance to identify trends and optimization opportunities.

Manage CAPs and lead statuses to maximize affiliate performance and ROI.

Conduct weekly performance reviews and provide actionable feedback to affiliates.

Address affiliate issues promptly, maintaining a professional and solutions-focused approach.

Collaborate with the team to implement strategies that drive growth and improve affiliate performance.

📌 Qualifications:

Prior experience in affiliate marketing, managing affiliates, or working with

advertisers is highly preferred.

Excellent communication, negotiation, and relationship management skills.

Fluent in English.

Self-motivated, adaptable, and able to thrive in a fast-paced, remote environment.

⚡️ We are a dynamic and growing affiliate marketing network that specializes in connecting advertisers with targeted audiences to generate high-quality leads.⚡️

We are looking for an experienced Billing and Payment Collection Manager to lead our billing operations and ensure accurate, timely payments from affiliates and advertisers.

Responsibilities:

• Lead and manage the billing and collection process, ensuring accurate billing calculations and on-time payments from affiliates and advertisers;
• Coordinate with advertiser managers and finance teams to capture all costs and revenues accurately;
• Develop and implement efficient billing procedures;
• Oversee the maintenance and updating of billing records in Google Sheets;
• Handle escalated billing inquiries from affiliates and advertisers;
• Prepare ad-hoc reports, financial analyses, and provide insights to senior management;
• Support other finance-related projects and contribute to overall departmental objetives.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or related field (or equivalent experience);
• Proven experience in a billing, finance, or accounting management role.
• Proficiency in Google Sheets;
• Excellent organizational skills;
• Strong attention to detail and problem-solving skills;
• B2 English level;
• A proactive approach to process improvement and team management.

Job Type & Location:

• This is a full-time position;
• Sunday-Thursday working schedule;
• The role offers the flexibility to work remotely.

We are looking for an experienced Brand Manager to join a fast-growing affiliate network and take full ownership of crypto brands. This is a hands-on role focused on scaling existing brands, launching new ones, and driving performance through close work with affiliates. The role combines both operational execution and strategic growth, within a small and agile team.

Key Responsibilities:

• Own the brand end-to-end: operations, communication, and performance
• Manage and scale existing brands while identifying and onboarding new ones
• Work closely with affiliates to increase traffic quality and volume
• Expand activity across multiple GEOs and vertical opportunities
• Monitor performance on a daily basis and optimize based on results
• Identify growth opportunities and push what works

Traffic & Markets:

• GEOs: Mixed (Tier 1 / Tier 2 / Tier 3)
• Traffic Sources: SEO, PPC, Influencers, and additional acquisition channels

Requirements:

• At least 1 year of experience as a Brand Manager (crypto/iGaming – strong advantage)
• Strong understanding of performance KPIs: CPA, FTD, CR
• Experience working with affiliates and performance-driven environments
• Highly proactive, sharp, and results-oriented
• Ability to work independently within a small team

Team Structure:

• Small and dynamic team
• Direct work with a manager and 2–3 team members

Employment Terms:

• Remote position
• Real ownership and direct impact on business growth
• Opportunity to grow within a scaling company

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.