Jobs

About US

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly.

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Our requirements:

• Fluent/advanced English (MUST!)

• Spanish is a huge +

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and Self-Control

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

Job Title:  Software Architect
Location: Galway, Ireland

Work model: Hybrid, 3 days in-office minimum; additional occasional/or regular in-office days may be required to support your team.
Relocation and visa sponsorship assistance are available for qualified successful candidates. 

Who We Are

At SOTI, we are committed to delivering best-in-class mobile and IoT device management solutions. We are looking for out-of-the-box thinkers that appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they’ve always been done.  

What We’re Looking For

Our people are our most important resource. For us to continue to develop new innovations and achieve the impossible, we are looking for out-of-the-box thinkers that appreciate the art of creating great software. 

As a Software Architect in the Location Services team, you will be responsible for defining and communicating the technical vision for the future architecture of the Signal and Location Services and other SOTI applications. You are an excellent coder, helping development teams to make our vision a reality, designing and building low friction APIs, highly responsive web UIs and the backend to support them. This is an outstanding opportunity where you will be responsible for owning the overall architecture of the Location Services and their integration with the SOTI ONE platform. You are passionate about modern technology, and you are driven by your energy to identify and resolve complex problems with an aptitude for learning new technologies.

What’s in it for you?

The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You’ll Do

• Architectural design of SOTI’s products; hands-on code and design major components of the architecture, including APIs, services, user interface, and middleware
• Own and drive non-functional features (performance, security etc.) of the product, bring them from ideation to completion
• Advocate, document, and enforce best engineering practices, design and implementation principles, and coding standards; drive high quality in all phases of software development.
• Assist development teams with design review; suggest innovative solutions targeting large-scale performance, security, and fast delivery; develop prototypes and proof of concepts; enforce compliance with design and security.
• Identify technical debt; assist development teams with technical debt elimination.
• Collaborate with senior management, product, support, and other technical teams, collect requirements, define and communicate product technical strategy, architecture, and design.
• Create and maintain an architecture roadmap, principles, policies, and procedures, a repository of design artefacts (solution architecture, high- and low-level designs)
• Help in growing technical expertise in SOTI; mentor and educate developers as well as quality assurance specialists
• Proactively keep a tab on emerging technologies, evangelize and lead adoption throughout the teams
• Have fun, with all of the above!

Experience You’ll Bring

• Expertise in Computer Science with an excellent understanding of math, algorithms, data structures, design patterns and software architecture, and the ability to understand the logic behind the relationships within programs themselves. 
• 10+ years of combined experience architecting, designing, and implementing multi-tiered software applications
• Strong experience in programming languages such as .NET, JavaScript, Angular, Node JS, MVC etc.
• Excellent hands-on knowledge of relational data models, SQL (MS SQL server) and NoSQL Databases
• Excellent knowledge and experience with ElasticSearch
• Good knowledge of designing and deploying applications in AWS or Azure
• Good knowledge of CI/CD process and integration of SonarCube for code coverage
• Experience working on complex business problems and identification of technical solutions that are flexible and creative
• Highly proficient in software architecture patterns and documentation
• Problem-solving skills with attention to details
• Deep experience in agile software development life cycle, practices, and tools (coding standards, code reviews, source code management, build processes, QA)
• You are a self-starter with a high degree of initiative, a can-do attitude and a positive mindset
• Strong education in Computer Science/Math is preferred

About the SOTI Galway Office

Boasting our growing Research and Development team in Galway, Ireland, we are involved in groundbreaking mobility-focused research, to provide innovative mobile device solutions to our enterprise clients around the world. We are in the heart of Galway City next to the Cathedral and National University of Ireland Galway.

Known as a place of innovation and a growing technology hub, Galway is also an ideal place for families, while keeping young professionals entertained. Whether you are interested in the best restaurants, cozy pubs, festivals, fresh produce or the beautiful sights and landscapes, there is always something to do in Galway.

Enjoy fishing, surfing or hiking, take a day trip to the Aran Islands, or perhaps indulge in the rich cultural heritage and explore the many historical sites in the area. The city’s booming economy, great schools, significantly lower cost of living compared to Dublin, and fun and friendly atmosphere make Galway a great place to live and work.

Relocating from abroad?

Moving to a new country can be exciting and challenging. We have prepared a list of resources to ease your transition to Ireland, and our People & Culture Team will always be available to you for support. Visa sponsorship and relocation assistance are available to successful candidates.

RESPONSIBILITIES:

• Manage campaigns from proposals through development, testing, execution, and completion against client goals

• Oversee and plan client advertising PPC budgets across vendors, time-scheduled flights, and among programs/services/offerings Set and optimize bids at the keyword, placement, ad set, device, geographic, and other levels

• Keyword, display, and social targeting portfolio development and refinement

• Develop effective plans to optimize conversion rates and maximize client ROAS

• Identify niche strategies in specific verticals and consistently incorporate developing strategies into existing campaigns

• Implement cohesive testing strategy for each element of campaigns

• Generate accurate and informative periodic internal and external reporting

This position requires the ability to follow processes, attention to detail, awareness, and research & problem-solving skills. Candidates must be data-driven and will be administered job-specific custom Excel testing during the interview process.

QUALIFICATIONS & SKILLS:

• Knowledge of Google Ads a plus

• Advanced Excel skills including pivot tables, vlookups, and macros

• Strong communication skills

• Ability to thrive in a fast-paced environment and to manage multiple campaigns and tight deadlines

• Problem-solving and analytical skills coupled with the ability to act independently across competing priorities

• Strong acumen for applying critical thinking and analytics to formulate and test hypothesis

• Ability to manage multiple projects/campaigns across internal teams

EDUCATION & EXPERIENCE:

• Associated Degree required Bachelors degree preferred

• 0-2 years of experience in digital marketing, paid social media advertising, and user analytics

• Readiness to work from 15:00 till 23:00 in order to have an optimal overlap of work hours with USA based teams.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interviews and reference check; job-related tests may be required.

WE OFFER:

• Flexible working hours;

• Comfortable working place;

• Medical insurance after the trial period ending;

• Team-building activities;

• 24 paid vacation days per year;

• 5 paid sick leave days per year.

Let’s start with what PLANEKS offers:

0. Fast and comfortable hiring process.

1. 100% remote work opportunity and flexitime - choose working hours between 8:00-20:00.

2. Manage your compensation $$$$ budget - Travel tickets, Work equipment, Health insurance, Software, Sport, Training.

3. Salary paid in USD + tax compensation. Revision every 12 months. We want everyone to be confident in what tomorrow brings.

4. Everything to provide a good rest. YES: Paid vacation, national holidays, sick leaves(and support in case of serious diseases). NO: overtime, work on weekends.

5. Regular feedback, mentorship, code review. Friendly and professional team that supports you. Well, we're proud of how we handle that. So you can always count on us.

6. Speaking clubs with a native speaker to constantly maintain your English level.

7. No bureaucracy - transparent processes and flat management. Working remotely means keeping things as simple as possible to work efficiently.

We propose something more significant than a job. PLANEKS means developing a new lifestyle for our colleagues and clients. So take your part in it!

This position supposes that you have the following knowledge and competencies:

• 5+ years of commercial software engineering experience using Python for Web.
• Strong soft skills including leadership - ability to hire, develop, inspire, motivate, train and manage the team to meet high goals.
• Knowledge of Django, FastAPI, Flask, Python CMSs would be a plus. 
• Knowledge of SQL and NoSQL databases.
• Knowledge of designing and writing APIs or RESTful endpoints.
• Multi-threading, asynchronous and microservice software development experience.
• Understanding of network principles (TCP / IP, DNS, HTTP, SSL).
• Knowledge of message streams and brokers RabbitMQ, Kafka, etc.
• Strong expertise in software design, development and development management.
• Knowledge OOP, Architecture Patterns and Best Practices for tech solutions.
• Excellent English communication skills (both verbal and written).

Will be a plus:

• Knowledge of another programming language except for Python.
• Strong understanding of CI/CD process and cloud platforms.
• Experience with Machine Learning or Artificial Intelligence.
• Business-oriented approach.

Responsibilities:

• Being on the edge of technology, management, and business.
• Working with the founders on directions and goals for the development team.
• Technical mentoring and coaching of developers.
• Being a part of recruitment processes.
• Integrate the newest technologies and approaches which will be used by other developers in the company.
• Constantly adding value to the experience of our customers… and coding!

Responsibilities:

Managing product development projects;

Planning and coordinating all project activities;

Preparing and organizing the necessary project documentation;

Organizing cooperation with the parties involved in implementing the project;

Leading and motivating the project team and assigning different tasks within the project;

Keeping up with the technological developments and the latest tendencies.

Candidate needs to be in Kyiv (or consider relocation). Hybrid type of work.

Requirements:

3+ years of project management experience in embedded firmware projects;

Experience in IT software development cycle and testing;

Professional interest in IT products, new technologies;

Experience in JIRA will be considered as an advantage;

Strong personality with good negotiation skills;

Experience in problem solving and analyzing information;

Embedded firmware development experience with C / C++, Linux — major plus;

English — mandatory A level

What do we offer:

International work environment and work with global development teams;

Excellent work conditions in an A-Class office (Horizon Park Business Center);

Compensation package matching global standards;

Flexible work hours (as required);

Paid parking, courses, training, conferences and business trips;

Medical insurance;

Free lunches;

Work on leading IT products (software and hardware)

https://www.youtube.com/c/UbiquitiInc

Do you want to develop for real your career path in IT sales?

Are you eager to work with a team of enthusiastic tech pioneers? Would you like to have the full support of the sales and marketing team to help you succeed, as well as learning and mentorship assistance? Are you ready to participate in international business trips and negotiate with C-level executives?

We have an excellent opportunity just for you! ElifTech is looking for IT Sales Manager to join our fast-growing and ambitious company.

Responsibilities:

- active IT sales in international markets;

- communication with customers, including lead nurturing and deal closing;

- identification of clients' business needs in software products and services;

- drafting of business proposals;

- building and promoting strong, long-lasting customer relations by partnering with them and understanding their needs;

- negotiations with international clients;

- managing client’s objections;

- active use of CRM system.

Requirements:

- C1+ spoken and written English;

- experience in selling IT services for 3+ years is a must;

- experience in direct B2B sales, business development, and selling services at C-level is a must;

- deep knowledge of IT outsourcing service development or SaaS solutions;

- proven knowledge and experience in the logistics domain;

- strong understanding of modern B2B sales methodologies and structured deal management practices;

- outstanding negotiation, communication, and presentation skills, including the ability to communicate technical concepts to non-technical individuals;

- ability to attain targets;

- the ability to solve complex problems;

- patient, methodical, and diligent approach to understanding client challenges;

- relationship-building and cooperation skills; analytical, planning, and organizing skills; creativity, and problem-solving skills;

- the ability to work with KPIs;

- the high degree of responsibility, a strong sense of urgency, and the ability to prioritize needs;

- residency in an English-speaking country for 1+ years will be an advantage.

What you’ll get:

- flat hierarchies and short decision paths, openness to new ideas;

- participation in foreign, professional events;

- flexible working schedule;

- reimbursement for professional certification;

- annual paid vacation — 18 working days;

- paid sick leave — 10 working days;

- English classes;

- remote office — yearly (youtu.be/-8IaMLfwBkA);

- IT club card — applicable for Lviv region;

- sport classes compensation;

- comfortable office locations or remote work.

RESPONSIBILITIES:

• Advanced campaign management from audience building and projections/proposals through

development, execution, testing, analysis, reporting, and completion against client goals

• Oversee and plan client advertising budgets across platforms, time-scheduled flights, and among

programs/services/offerings

• Set and optimize bids and budgets across platform, placement, ad set, device, geographic,

demographic, audience, and other levels

• Develop effective plans to optimize conversion rates and maximize client ROAS

• Identify niche strategies in specific verticals and consistently incorporate developing strategies

into existing campaigns

• Implement cohesive testing strategy for each element of campaigns

• Generate accurate and informative periodic internal and external reporting

• Generate, QA, and troubleshoot pixels

Qualifications and skills:

• Foundational knowledge and experience of paid social media ad platforms

• Advanced Excel skills including pivot tables, vlookups, and marcros

• Advanced English

• Attention to detail and ability to follow processes

• Strong communication skills. Ability to thrive in a fast-paced environment and to manage multiple campaigns and tight deadlines

• Problem solving and analytical skills coupled with the ability to act independently across competing priorities

• Strong acumen for applying critical thinking and analytics to formulate and test hypothesis

• Strong team player

• Ability to manage multiple projects/campaigns across internal teams

• Readiness to work from 15:00 till 23:00 in order to have an optimal overlap of work hours with USA based teams.

Education & Experience:

- BA/BS degree required

- 1-3 years’ experience in managing paid social ad campaigns in Facebook, Twitter, Pinterest,Snapchat, TikTok, and other platforms.

We offer:

- Medical insurance after the trial period ending;

- Team-building activities;

- 24 paid vacation days per year;

- 5 paid sick leave days per year.

We’re seeking a copywriter who is passionate about creating valuable content and is ready to develop its professional skills in product IT company.

If you’re passionate about storytelling and you’re a fast-learner with very strong writing ability you are in the right place.

Responsibilities:

Writing unique and product-oriented content (articles, press-releases, product descriptions, announcements for social media and so on)

Work closely with designers, customer success, sales, developers, SEO specialists, and product managers to understand user goals, then craft meaningful, clear language to guide users through an experience.

Help storyboard and test scripts for user assistance videos & articles

Write clear and compelling in-app content (help, tips, error messages)

Help track content metrics (Google Analytics, SEO, plus other methods and tools)

Requirements

At least 3 years of writing experience in content creation, academic research writing or technical writing

Advanced written English is a MUST

Experience working with marketing tools such as Ahrefs, SemRush, SimilarWeb, etc.

Helpful, organized, proactive, attentive to small details and precise in your work

Please include word "riposte" into your application to demonstrate your level of attention.

Able to use data to drive insight and creativity.

Please provide a portfolio that showcases your excellent writing and editing skills

Would be a Plus:

Basic knowledge of SEO

Basic understanding of Google Analytics

At least some experience with content marketing, email marketing, SMM.

We are changing the world of television and entertainment by creating an innovative way to experience national and popular content anywhere and anytime. Our employees are our pride and our most valuable asset. If you want to work in a supportive environment surrounded by other professionals and good-natured people with a positive attitude then we are the right place for you! We invite you to join our growing company and to contribute to the evolution of entertainment.

COMPANY CULTURE

Perfection is our lifestyle

Integrity is in our DNA

We are ambitious and dedicated to achieving goals

We're looking for smart, ambitious, forward-thinking problem solvers with the same set of values to join our world-class team and help us make our company and its products even better.

Job Description

Customer Service Representative is responsible for delivering the highest level of customer care in the company and building strong lasting relationships with our customers. This work can be performed remotely with a laptop and a good internet connection.

Daily activities include:

Help customers on the phone, by email, and via chat. Some questions require research and technical knowledge of computers, networks, routers, and TVs

Process orders and payments in the CRM system

Comply with company's rules

Troubleshoot basic technical issues with Set-Top-Boxes and networks

Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistently exceptional experience and contribute to a positive working environment

Qualifications

Customer Service Representative must have natural diplomatic skills, tact, and patience to deal with all kinds of situations or customers. The good news is that we have many happy customers!

Required skills and experience:

Must be fluent in Polish, Russian and English

Be natural caretaker

Be practical, compassionate, caring, and motivated to help others

Great communication, listening skills, and positive attitude

Knowledge of the computers, networks, and CRM software

A University degree is recommended but is not necessary

It's a big plus if you read Delivering Happiness by Zappos CEO Tony Hsieh

Additional information

Benefits that are awaiting you if you join us:

Work from absolutely ANYWHERE in the world with an internet connection

Flexible compensation with base and performance bonuses

Opportunities to develop professionally

Schedule from 9:00 and 12:00 New York Time

A friendly, professional, highly motivated, and productive team that wants to develop professionally

Creative Environment where You will never be bored!

Does this sound interesting to you? Do you consider yourself a great fit for this position and like to meet us? You are almost there! Join us!

Are you an ambitious developer with expertise in C#?

Are you ready to embrace the challenge of building a next-generation AI-powered business process management web platform from scratch?

We’re looking for an advanced professional who is not only proficient in coding, but also isn’t afraid to change the IT industry and make a significant impact.

As a Mid-level .NET Developer on our team, you will work with other experts, collaborating on high-quality solutions, and your daily tasks will be:

• Developing and maintaining the back-end services (Tables Service) of our new internal web applications.

• Collaborate with other developers and stakeholders to identify and implement new features that improve the platform’s usability, maintainability, and scalability.

• Writing clean, maintainable, and efficient code.

• Diagnose and resolve system problems.

• Keeping up to date with the latest technologies and trends.

• Performing reviews and providing mentorship to less experienced colleagues.

• Be a strong leader and voice of our .NET team (for Lead-level applicants).

YOU’LL STAND OUT IF YOU HAVE:

• 3+ years' experience with C#.

• Experience with modern frameworks, such as .NET/.NET Core or equivalent.

• Analytical skills and ability to turn a concept into a working solution.

• Experience with distributed system development.

• Good understanding of software development lifecycle.

• Understanding of Clean Code & Clean Architecture principles.

• Strong communication skills & prior experience leading a team (for Lead-level applicants).

• Experience in AI/ML, DevOps, IoT and engineering area will be a nice advantage.

WHY PICHE?

• Our project is a groundbreaking initiative aimed at creating a multi-lingual, cutting-edge web platform utilizing the newest technologies and tools.

• This is a greenfield project, providing the opportunity to work from the ground up on a truly innovative product.

• Our aim is to utilize AI technologies wherever possible to enhance and optimize our product, taking advantage of the vast potential that AI has to offer.

WE’RE HAPPY TO PROVIDE YOU WITH:

• Salary 1800 — 3000 EUR gross or higher, adjusted to your expertise.

• Fully remote work opportunities.

• Cutting-edge AI project with no analogue within the industry.

• Paid day-off on your Birthday.

• A lot of nice benefits.

• Breathtaking challenges, where everything is possible.

• Great attitude from colleagues and creative management.

If you’re passionate about your craft, eager to learn and grow, and ready to be part of a groundbreaking project that’s set to change the landscape of the IT industry, we’d love to hear from you.

Argentics gamedev company is looking for a result-oriented Business Development Manager. The position is responsible for sourcing and developing partnerships with both game startups and established studios to bring new projects to Argentics. This position would partner with management and senior leadership on many of the company’s highest priority business development initiatives.

Responsibilities:

- Actively look for prospects who might be interested in Argentics services.

- Close deals for game development, art outsourcing projects and other domains.

- Operate effectively with newly acquired clients ranging from indie startups to large game developers and publishers.

- Partner cross-functionally with the Management and Delivery teams to negotiate deal terms, drive special projects, advocate internally for clients’ interests.

- Create additional pitch decks and presentation materials to assist with negotiating with potential clients.

- Monitor game industry trends (games, developers, influencers) to determine new opportunities and partnerships to develop.

- Duly managing the CRM.

Requirements:

- At least 5+ years of experience as a Sales/Business Development Manager, preferably with a Game Development background.

- Strong understanding of the outsourcing model.

- Proven experience in hunting for new clients and closing new deals.

- Strong communication and presentation skills leading with empathy and emotional intelligence.

- You should possess a high level of intellectual curiosity about games, media, and consumer entertainment.

We offer:

- Competitive compensation depending on experience and skills.

- Full remote.

- Long-term cooperation.

- Paid vacation and sick leaves.

The family-style company is looking for a talented Content and Design Marketer to join our team. If you are looking for an awesome team, send us your CV!

To become a part of the UKAD team, make sure you are familiar with these technical skills: Figma, Photoshop, SEO knowledge is required, Google Analytics, Search Console.

And a few more points to match:

• 1+ years of relevant experience
• Strong conversational English proficiency is desired
• Strong communication skills
• Good organizational skills, meaning the ability to take a task from start to finish and move on to the next one

It will be a plus:

• Experience with content strategy
• Experience in design
• Experience in link building

Your typical tasks list:

• Write articles for the website, describe completed projects, and prepare testimonials for clients.
• Ability to design a website block, create a short video, craft a visually appealing congratulatory letter, or prepare a presentation.
• Recording video for portfolio.

What we offer

• A really promising long-lasting project (you will be proud of yourself)
• Sane and polite, but effective management
• The best corporate culture (according to our teammates’ opinions)
• Competitive salary and other stuff
• Remote work, full time
• We are also ready to invest in your training.

Some facts about UKAD to help you make a decision:

During 2022-2025, we only increased cooperation with our foreign partners

UKAD combines benefits of family-sized companies, like no bureaucracy, easy access to the executives, with sustainable growth and vast opportunities

Our company is strong enough to be not just a vendor but a tech partner. We can afford to choose customers that respect developers.

UKAD is one of the leading employers in Kharkiv, according to DOU.

Aren’t we the company you’re looking for?

We are a product company. Our software minimizes risks, reduces frauds and helps organizations to go through a massive amount of the open source data.

We are looking for an experienced Sales Manager to join our team.

Requirements:

- minimum 2 years of experience in sales

- fluent in English

- experience in business development in the software/tech field will be a plus

- ability to host presentations, product demos.

- ability to work with both warm and cold leads

- knowledge of sales tools - Hubspot CRM, MailChimp etc.

- ability to travel abroad will be a plus

Conditions:

Remote or Kyiv office.

Full time

Our field - OSINT software. API & SaaS.

As a Support Engineer, you will be the superhero we need to solve challenging, highly technical problems that face our customers and front-line colleagues. To solve these issues, you must have a knack for troubleshooting a variety of problems (application, OS, network, databases, security, etc.), identifying root causes, and finding the best solution or workaround.

You will also be escalating issues and submitting enhancement requests on behalf of customers to our product team and developers, serving as the gateway between the customer base and internal teams. This requires being able to see the forest between the trees. This also requires being able to understand and translate technical jargon to business users and relay real-world expectations and problems back to the development team. You are the point of interaction between customer and company, and the insight you glean from this relationship will be invaluable in ensuring customer and company success.

Responsibilities:

- Be a superhero and save the day!

- Provide front-line support to customers

- Provide end-user training (in-person and remote)

- Serve as the liaison between customers and internal teams (prod, dev, qa, etc.)

- Work with Solution Architects and Sales Engineers out in the field

- Serve as the de-facto System Administrator for our hosted customers

- Make on-site visits for critical support/solution work when necessary (very rare)

- Be ready for early morning/ late night troubleshooting calls

- Be ready to monitor the mailbox at the weekends (1-2 shifts per month)

Skills Required:

- Ability to communicate clearly in English, verbally and written

- Prior technical support or customer-facing experience of 2+ years (L2+)

- Linux familiarity (RHEL, CentOS, Debian, etc.)

- Strong troubleshooting skills (scanning logs, navigating the app in Linux/Windows)

- Analytical vision (finding discrepancies between the source and fetched into the web app content)

- Ability to concisely describe issues and the solutions for those issues

- Knack for breaking down technical jargon into layman's terms

- Prior experience with SQL (MySQL, SQL Server, etc.)

- Ability to work under pressure

- Multi-tasking experience

- Strong time management skills (ability to juggle many ongoing items)

- A team player but also able to work independently with self-direction

- An appetite for learning and professional growth

Nice-to-haves:

- AWS and Azure experience

- Windows Server experience

- Docker and container orchestration experience

- Command line experience (bash, Powershell, etc.)

- Familiarity with HTML, PHP, Python

- Familiarity with BI Tools like Tableau, Qlik, Power BI, etc.

- Comfortable speaking in front of large groups

Opportunities at Metric Insights:

- Learn and become knowledgeable in a wide-ranging number of technologies

- Acquire new skills across many facets of the business

- Join a small crack team still in the seed stages of growing a technology company

- Ability to put your stamp on things (your input matters)

- Grow with the company and shape your career

We offer:

- Medical Insurance;

- Sports expenses compensation;

- English courses;

- Fully remote;

- 20 vacation working days, 10 sick leaves;

Overview

If you are looking for a new challenge and an opportunity to further advance your skills and career in a great working environment, we have the perfect job for you! As a Business Analyst, you will be in charge of helping the clients to determine and prioritize business and technical requirements, in addition to team management, work evaluation, and task distribution in order to ensure impeccable features and functionality of the products.

Requirements:

• 3+ years as a Business Analyst in a software development environment
• Product management experience is a plus: ability to see the big picture, shape product direction, and prioritize features and trade-offs
• Background delivering business automation systems (ERP, CRM, workflow/RPA) for real-world businesses
• Ability to turn business goals into clear, testable requirements (user stories, acceptance criteria) and own requirements to release while collaborating with the team
• Skilled at writing clear, concise, no-fluff requirement docs
• Experience designing clear user flows and simple UX for complex logic
• Experience launching products from scratch (from discovery to release)
• Strong stakeholder communication: able to run workshops, interviews, and demos
• Analytical and detail-oriented; comfortable with data and basic product metrics
• Nice to have: experience designing or integrating AI agents
• Advanced/Fluent Ukrainian and English
• Proven cross-functional collaboration with developers, designers, QA and project managers
• Certifications (CBAP, PMI-PBA, etc.) are a plus

Enkonix conditions and benefits:

• 5-day working week from Monday to Friday
• Work from the office in Lisbon
• If you are not in Lisbon, relocation can be arranged after the probation period. A relocation package is provided
• 8-hour working day which starts at 10:00 (Portugal time), with a complimentary breakfast at 9:30
• Paid vacation — 18 working days per year
• Paid unlimited sick leave
• Performance review twice a year with goals check every 2 months
• Personal MacBook for work or BYOD compensation
• Partial English, sport and education reimbursement
• Career development, knowledge sharing, and training opportunities
• Opportunities to take on new roles & responsibilities

Responsibilities:

• Work with clients and product stakeholders to clarify business goals, uncover pain points, and shape high-level solution concepts
• Translate business goals into clear product requirements and user stories
• Interview customers and run workshops to capture needs and set priorities
• Maintain clear, concise, and up-to-date documentation
• Work with designers to shape simple, intuitive UX for complex logic
• Own requirements end-to-end, from early discovery, analysis, and documentation through development, testing, and release of the ready solution
• Manage a cross-functional team (5+ people): coordinate tasks and track progress