Jobs

About the Company
We are hiring on behalf of our partner company, a fast-growing e-commerce platform connecting retail and wholesale buyers with suppliers globally. The company is focused on scaling its B2B operations and expanding its international partner network.
 

Responsibilities

• Identify and acquire new B2B clients (wholesale buyers)
• Manage and develop inbound (warm) leads
• Conduct outbound prospecting and build new partnerships
• Source and engage with suppliers (supply side)
• Analyze market trends and identify growth opportunities
• Build and maintain long-term client relationships
• Collaborate with internal teams (marketing, analytics, product, development)
• Participate in industry events and conferences
  
  Requirements
• English level: C1 or higher
• Russian: conversational level
• Previous experience in sales or business development is a plus
• Understanding of e-commerce or online business is preferred
• Strong communication and negotiation skills
• Proactive mindset and result-oriented approach
• High motivation to earn and grow
• Willingness to learn and develop in fintech / e-commerce
  
  What the Company Offers
• Performance-based bonus system with no cap
• Flexible working schedule
• Fast career growth opportunities
• Work in an international team

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Primary responsibilities:

• Respond to customer inquiries and support requests promptly and professionally.
• Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.
• Conduct analysis and analytics of the requested information.
• Report bugs, malfunctions, or any unpredictable behavior of the software.
• Provide step-by-step guidance and instructions to customers to resolve problems.
• Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.
• Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.
• Help Support peers with day-to-day tasks and professional development by sharing knowledge.

• Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

   

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

• Bachelor’s degree (or equivalent work experience).
• Proven experience in customer service or related roles.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
• Proficiency in using ticketing systems, CRM software, and other support tools.
• Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong time management and organizational skills with the ability to prioritize tasks effectively.
• Customer-oriented mindset with a focus on providing exceptional service and satisfaction.
• Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.
• Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledgebases.
• English level Intermediate or higher.

Company offers:

• Long-term employment.
• Flexible timetable.
• Comfortable working conditions.
• Paid vacation and sick leaves.
• English lessons, gym.
• Competitive salary level.

Industry leader in mobile and online banking technology seeks Junior Technical Support Specialist with a great attitude. This person 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position.

Working hours: Rotational shifts — 2 days on 1st shift  – 9 AM – 9 PM (CST), 2 days on 2nd shift 9 PM – 9 AM (CST), 4 days on backup, with regular days off between rotations. 

Primary Responsibilities

-Understanding our banking software and apps in-depth

-Coordinating with software technicians, technical support, and developers as needed

-Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project

-Handling technical processes and the ability to explain such processes to less-technical people

Requirements

-Excellent written and spoken English

-Ability to establish good working relationship with customers

-Solid troubleshooting ability

-Ability to learn technical skills quickly

-In-depth learning and understanding of our mobile and online banking products

-Coordination with developers to investigate and diagnose issues

-Ability to manage a dynamic work load with many concurrent tasks

-Managing, monitoring, and improving the quality of the tech support process

As Plus

-Experience in banking live-chat would be a huge asset

-Experience in technical support

-Experience with a Dialogflow

-Experience with various mobile phone platforms, especially iOS and Android

-Project management experience

-Working directly with US-based customer

-Knowledge of US banking system

Our Benefits

-Fully remote work

-Long-term employment

-Competitive salary

-Internal medical insurance policy

-Community of practice, regular knowledge sharing among colleagues

-Internet compensation (50$ per month)

-Friendly and easy-going international team and colleagues.

About the Role

We are looking for an Upwork Sales / SDR to own client communication, qualification, deal shaping, and closing on Upwork.

This role works with warm inbound leads generated through Upwork profiles and bids.
You are responsible not only for responding to clients and closing deals, but also for actively managing and improving the performance of assigned Upwork profiles as a revenue asset.

This is not classic outbound sales and not a chat-only SDR role.
This is a full ownership role inside a marketplace environment.

👉 What You’ll Do

1. Upwork Client Communication & Sales

• Handle all incoming client responses on assigned Upwork profiles
• Maintain fast and consistent response times
• Qualify leads via chat and calls
• Conduct discovery calls with potential clients
• Shape scope, budget ranges, and next steps

• Close deals or move leads into structured follow-ups

   

Use GigRadar:

• Check the daily lead feed.
• Prioritize “hot” matches.
• Follow up on matched jobs immediately.

• Maintain a high response score to keep the GigRadar algorithm favorable.

   

2. Upwork Profile Ownership & Performance

• Own the performance of assigned Upwork profiles;
• Monitor profile metrics (views, invitations, response rate, lead quality);
• Continuously improve: profile positioning, service descriptions, portfolio, and case presentation;
• Initiate and collect client reviews;

• Treat the profile as a sales funnel, not a static page.

   

3. Deal Quality & Risk Control

• Avoid technical or delivery overpromising;
• Identify unrealistic scope, timelines, or budgets early;
• Protect the delivery team from poorly qualified deals;

• Ensure consistency between profile positioning, communication, and proposals.

   

4. CRM & Sales Discipline

• Maintain accurate deal stages in CRM (Pipedrive);
• Log key deal information and next steps;
• Keep the pipeline clean and up to date;

• Provide feedback on lead quality and profile performance.

   

5. Company Knowledge & Positioning

• Deep understanding of WeSoftYou:
• Portfolio and case studies (Living Security, ProUnitas, Miami Dolphins, F1, DocuSign-like platform, etc.).
• Key vertical expertise (EdTech, FinTech, AI, Web3, MVP).
• Differentiators and process: Discovery → D&D → Delivery → QA → Support.
• Pricing models: Fixed price, T&M, Outstaff, Packages.

• Ability to pitch WSY confidently in perfect English, both written and spoken.

   

6. Communication & Professionalism

• Keep a positive, proactive attitude with clients and internal teams.
• Manage time zones (US/EU) and ensure availability for calls as needed.

• Present clean, structured, grammar-perfect communication.

   

7. Process Adherence & Collaboration

• Follow internal sales frameworks and qualification logic;
• Work closely with Lead Generation and Marketing teams;
• Provide actionable feedback to improve Upwork positioning and lead quality;

• Contribute to continuous improvement of the Upwork sales channel.

   

Tools:

• Upwork
• GigRadar
• CRM (Pipedrive)
• Slack
• Google Meet / Zoom

• Company sales materials & portfolio library

   

👉 What We’re Looking For

• Proven experience in sales management, ideally within a software development company (B2B).
• Strong understanding of the full sales cycle, CRM, and lead qualification.
• Excellent leadership, communication, and negotiation skills.
• Results-oriented with a strategic mindset.
• Ability to coach and develop a sales team for high performance.

• English fluency (С1), both written and spoken.

   

👉 What we offer:

• 📈Professional Growth opportunities:
  — Ambitious goals and interesting projects;
  — Regular & transparent performance review and feedback process;
  — Possibility for both vertical or horizontal growth (in case you want to try a different path).
• 😌Comfortable Working conditions
  — Flexible working hours;
  — Provision of required equipment;
  — Remote working model.
• 🎁Benefits program
  — 18 working days of fully paid vacation;
  — Free tax reporting support by our Financial department;
  — Help with individual entrepreneurs’ questions and accounting support;
  — Financial support and additional days off for various occasions (e.g. marriage, childbirth, etc.);

Supplax is an American company with a Ukrainian heart that has been actively growing in the market for over 5 years. We serve as a remote back office for craftsmen in the United States who specialize in repair services. Our team includes more than 100 specialists and fully handles all organizational and operational processes, except for the repair work itself. These include marketing, sales, management of technicians’ teams, quality control, collecting reviews, training technical staff, and more. We operate in 30+ major cities across the U.S. and have successfully completed over 30,000 repair projects.

You can learn more about the company by following this link: https://youtu.be/lwjSSnodHmg. There you will learn about our mission, values, advantages, and hear about working at Supplax directly from our employees.

Supplax is rapidly evolving and growing, so we are currently looking for an active Sales Manager. In this role, you will be responsible for working with a cold contact database: establishing the first contact with potential clients, identifying their needs, and generating interest for further cooperation.

What you will get by becoming part of Supplax:

• Full-time employment with a five-day working week.
• Remote work format.
• Working hours: 16:00 — 01:00 Kyiv time.
• Comprehensive training and immersion into the specifics of the role.
• Salary of $800 + up to $1000 in performance-based bonuses.
• Structured work with B2B clients, specifically designers and contractors.
• Regular English practice with a teacher.
• The opportunity to quickly develop cold-calling skills.
• Career growth to an Account Manager position based on strong performance.

Your role will include:

• Active work with cold calls (200+ calls per day).
• Initiating the first contact with potential clients and identifying their interest in cooperation.
• Passing interested leads to the Account Manager.

You are definitely our match if you:

• Have a high level of spoken English — not lower than C1 (or a confident B2+ with regular practice), as the position involves constant communication with native speakers.
• Feel comfortable with cold calling and are not afraid of active communication.
• Your comfort zone includes frequent conversations, initiative, and result-oriented work.
• Can work efficiently in a fast-paced environment.
• Learn quickly and are ready to continuously improve your cold-calling skills.

Interested? Apply now and see you at the interview! 🚀

Reteno is the messaging platform for app user retention. It’s designed to identify and retain the right users through perfectly timed and channel-optimized campaigns without developers. We help mobile teams grow their product and revenue through personalized push notifications, in-apps, emails, SMS, and more. Reteno is trusted by 500+ leading brands worldwide, including Yoga-Go, BetterMe, Promova, Reface, RetouchMe, and plenty of smaller apps that scale with us.
We are looking for an SMM Specialist with strong expertise in the B2B niche who knows how to promote B2B accounts and engage professional audiences on LinkedIn, Facebook, and other social media platforms.

KEY RESPONSIBILITIES:

- Promote the company and its product (messaging automation platform for mobile applications) on social media by creating content and engaging with followers.
- Follow the existing content plan - and later on, create one single-handedly according to strategic markers.
- Create and edit images and short videos with subtitles(reels, shorts, stories) using AI tools or manually, if necessary.
- Produce visual creatives and engaging texts for PPC campaigns (static, animated, videos) at scale.
- Write clearly, concisely, and naturally in English for the brand’s B2B audience.
- Understand visual storytelling (images) and be able to create memes.
- Exploit SMM trends to attract a new audience.
- Keep track of the new features, algorithms, and trends on LinkedIn and Facebook.
- Analyze performance and improve campaign results.
- Produce various types of content for the product, including newsletters, emails, presentations, etc.

PROFESSIONAL EXPERIENCE:
- At least 1 year of experience in B2B marketing, branding on social media, creating high-quality content for LinkedIn, Facebook, and other social platforms (in English).
- Understanding of how various social media platforms work and the specific content presentation styles they require.
- Ability to quickly produce ideas for ad create simple visuals in Canva, Figma, or other graphic design software.
- Understanding of branding: visual identity, communication consistency, and positioning.
- Strong writing, editing, and proofreading skills.
- Advanced proficiency in English.
Essential soft skills: creativity, adaptability, and flexibility, as the work environment is dynamic.
Experience with generating images and videos with AI will be a plus.
Providing your proven social media project stats will be a huge plus.

WE OFFER:

- Flexible 8-hour work schedule, Mon-Fri.

- Opportunity to work remotely or with a hybrid schedule.

- 18 working days of vacation and official holidays off.

- Partial compensation for English language courses and other educational programs;

- An awesome team of professional and fun individuals.

If you’re looking for a dynamic and ambitious product company with continuous innovations and exciting projects (Reteno, eSputnik, Yespo) — join our team.

Company: ROO.AI & Driveroo 

Location: Remote (Global) 

Focus: US and Canada Markets 

Pay: Base Salary + Commission

The Role

We are looking for a Sales Development Representative to find new business in the US and Canada. This is not a cold-calling job. You will use email and social media to find prospects and book demos for our sales team.

Responsibilities

• Outreach: Contact potential customers using Email, LinkedIn, Reddit, and X.com.
• Social Prospecting: Find leads by joining professional conversations on social platforms.
• Follow-up: Send regular follow-up messages to keep prospects interested.
• Research: Check company details to make sure they are a good fit before contacting them.

• Tracking: Update our CRM with all your notes and activity.

   

Requirements

• Experience: At least 1 year of experience in a professional sales role.
• English: High professional proficiency in written and spoken English. You must be able to write clear messages for business customers in North America.
• Market Knowledge: Good understanding of how companies work in the US and Canada.
• Digital Skills: Strong experience with LinkedIn and comfortable using Reddit or X for work.

• Remote Work: Ability to work on your own and hit targets from any location.

   

How to Apply

A LinkedIn profile is required. Do not apply without a link to your profile. We will use it to see your social media and professional experience.

Atlas Technica is a next-generation MSP for the hedge fund/alternative investment vertical. We utilize best-of-industry Public Cloud technologies to provide a best-in-class technology platform for our clients. Atlas Technica was founded in 2016 with a realization that the one thing clients want is great service. People at Atlas Technica are the primary driving force that stands behind all our success. 

We are seeking an individual who is eager to learn and grow in the IT field for our Junior DevOps Engineer position. The goal of this position is to support our automation projects, both for Atlas Technica and for our clients. You will be working primarily with server-less or platform-as-a-service products to deliver custom solutions to business problems. Working on these solutions will include implementation of established solutions according to best practice/documentation, creating documentation of the solutions, providing second-line support for these solutions (either directly to end users or to other Atlas Technica employees,) and research and development of new solutions. This individual will be mentored and developed by DevOps Engineers and is expected to be a backup for them, and that is the expected growth direction. 

Responsibilities: 

• Automating tasks through scripting 
• Support\troubleshoot existing scripts 
• Ensuring code security through regular updates, 
• Conduct research to determine the optimal method for building automation 
• Help with access control and vulnerability management, as well as monitoring and maintaining system security. 
• Keep abreast of current DevOps and software development trends and best practices.   

Required:

• 4-year college degree in any field and IT savviness, or 2 years of experience in the IT industry. 
• Experience with PowerShell or Python 
• Drive and willingness to learn. 
• English level – B2 or higher 

Nice to have:

• Familiarity with Managed Service Provider operations. 
• Familiarity with Azure serverless and platform as a service offering such as Azure Functions, Logic Apps, Azure SQL Server, etc. 
• Familiarity with AWS serverless and platform as a service offering such as Lambda, Step functions, etc. 
• Experience with Windows Server. 
• Experience with writing technical documentation. 
• Experience working on projects, identifying requirements, and communicating with client stakeholders.
• Can-do attitude with a willingness to learn
• Excellent ability to work individually without requiring micromanagement, but can also adapt to teamwork when necessary
• 6 months of experience or personal projects with an object-oriented language such as Python, JS, PowerShell, C#, or similar language. Boot camps and similar programs will be considered. 

 Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service. 

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

As a Junior Software Developer, you’ll be responsible for maintaining existing and implementing new features for existing ASP.Net Core/React application by writing clean and reusable code. Add unit tests for new business logic. Improve the quality of existing applications by providing a more efficient way of working with the database and APIs.

Responsibilities:

• Develop and Maintain Applications: Assist in building and maintaining both client-side (React) and server-side (C#/.NET) components of web applications.
• Coding & Implementation: Write clean, efficient, and well-documented code in C# and TypeScript (React) under senior developer guidance.
• Troubleshooting & Debugging: Help identify, troubleshoot, and resolve bugs and technical issues to ensure smooth application functionality.
• Support the creation of technical documentation.

• Code Quality: Participate in code reviews and apply feedback to ensure adherence to best practices and coding standards.

   

Requirements:

• English level – B2 or higher
• 1+ years of experience as a full-stack ASP.NET software developer, create REST-standardized routes.
• Knowledge of software architecture patterns.
• Understanding and practice with unit tests
• Strong knowledge of C#, JavaScript, SQL.
• Knowledge of Azure services will be big plus.
• Extensive experience with: ASP.Net Core (8+)/WebAPI, React.js, MS SQL Server.
• Write clean, maintainable code following SOLID.
• Strong understanding of web development processes.
• Self-motivated, well-organized, and have strong innovation and facilitation skills.
• Verbal and written communication skills 
• Strong attention to details 

Desirable Qualities:

• Familiarity with Agile/Scrum methodologies

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role:
 

You're responsible for one thing: making sure this brand grows. You sit at the top of our growth operation and you manage the people and systems that drive acquisition, conversion, and retention. If numbers are moving in the right direction, that's on you. If they're not, that's on you too.

What You'll Be Managing:
 

— Media buyers and paid acquisition performance

— Creative directors and the content coming out of the team

— Acquisition strategy across all active and new channels

— Landing page testing and conversion optimization

— Email and SMS — making sure flows, campaigns, and sequences are running and

performing

— AOV — finding every opportunity to increase it

— Retention strategy — keeping customers coming back

Who You Are:
 

— You've done this before at a DTC brand and you have real results to show for it

— You know direct response marketing — supplements or similar aggressive verticals is a

strong plus

— You manage people well and you hold the team to a standard

— You're data-driven but you move fast — you don't wait for perfect information

— You communicate clearly and you're comfortable reporting directly to the CEO

Compensation:
 

We don't care what you're currently making — we'll beat it. That's not a negotiation tactic; it's just how we operate with senior hires.

— Base Salary: Starts at five figures monthly

— Performance Bonuses: Tied directly to growth metrics, with a percentage-based

structure tied to brand performance

— Long-Term Equity Partnership: For the right person, there is a path to an equity stake

in the brand

— Our expectation is that within the first 3–6 months, your total compensation is tracking

toward six figures monthly

Why Join Us:
 

You'll be surrounded by killers — a high-performance team, world-class media buyers, and mentors who have built brands to 8 and 9 figures. This is not a corporate job. It's a seat at the table in a brand that is moving fast and paying well for people who can keep up.

To apply, tell us about a DTC brand you helped grow — what your role was, what you did, and the numbers behind it.

About the Role:
 

We're a fast-growing DTC supplement brand doing six figures daily in paid media and scaling aggressively. We are on the way to 8 figures monthly revenue by Q3 in 2026. We need a Head of Operations to own the entire backend of the business — every department, every system, every process. You report directly to the CEO and your job is to make sure the business runs smoothly so leadership can focus on growth.

This is not an assistant role. You are running the operational side of the company. If something is broken, you fix it. If someone isn't performing, you handle it. If a system doesn't exist, you build it.

What You'll Own:

Team & Department Management

— Oversee all operational departments — customer service, supply chain, logistics, HR, and any support functions

— Hold department heads and team leads accountable to clear KPIs and performance standards

— Identify underperformers and make the call — whether that's coaching, restructuring, or replacing

— Work with our recruiter to hire, onboard, and integrate new team members properly

Systems & Processes

— Audit existing systems and workflows and fix what isn't working

— Build SOPs for every department so the business doesn't depend on any one person

— Make sure information flows correctly between departments — nothing falls through the

cracks

— Implement the right tools and software to keep operations tight as we scale

Supply Chain & Logistics

— Oversee our supply chain and fulfillment operation — inventory levels, supplier relationships, 3PL coordination

— Make sure we never have a stock or fulfillment issue during a campaign push

— Build forecasting systems around inventory based on ad spend and growth projections

Customer Service

— Restructure and manage the CS operation — retention pod, refunds pod, general support

— Own CS metrics: response time, refund rate, cancellation rate, and customer satisfaction

— Make sure CS is actively saving subscriptions, not just answering tickets

Reporting to CEO

— Give the CEO a clear, honest picture of what's happening across the business at all times

— Flag problems early — don't wait until something is on fire

— Bring solutions, not just updates

Who You Are:
 

— You've run operations at a DTC or e-commerce brand before and you have real results to show for it

— You're a strong decision maker — you don't sit on problems

— You hold people accountable without creating chaos

— You build systems and processes that actually get followed

— You're organized, direct, and comfortable having hard conversations

— You don't need to be managed — you know what needs to be done and you do it

Qualifications

— +1 year in an operations leadership role, ideally at a DTC or e-commerce brand

— Experience managing multiple departments and cross-functional teams

— Familiarity with supply chain, fulfillment, and customer service operations

— Strong with tools, systems, and building SOPs from scratch

Compensation:
 

— Base Salary: $15,000/month. We don't negotiate down — we pay well because we expect a lot and we want the best

— Milestone Bonuses: We also pay bonuses per project or milestone achievement — for example, a full SOP system built out, Trustpilot rating improved by a specific target, or a major operational goal hit - These milestones bonuses if hit, can easily hit 6 figures in monthly payout within the first 3-6 months.

— Long-Term Equity Partnership: For the right person, there is a path to an equity stake in the brand. We're building something serious and we want the people running it to have real skin in the game

— We treat this role as a partner seat — when the brand scales, you scale with it

Why Join Us:
 

— Direct line to the CEO with real authority to make decisions and changes

— Fast-moving brand that needs strong ops leadership — your impact will be immediate

and visible

— Surrounded by a high-performance team, world-class media buyers, and 8-9 figure

mentors

— Real equity upside for someone who builds this right

To apply, walk us through an operation you took over, what was broken, what you did, and what it looked like after.

As a Carrier Support Specialist, you will join a dynamic international team and become a trusted advisor to our customers. In this role, you will support business owners in the United States, gain experience in the telecom industry, and develop your career in IT.

You will play a key role in maintaining high service quality by identifying and resolving technical issues, communicating with customers, and sharing product feedback with relevant stakeholders to improve the overall customer experience.

Our Requirements

• Fluent/Advanced English (MUST)
• Ability to work night shifts (Kyiv time). Possible schedules: 15:00 – 00:00, 16:00 – 01:00, 17:00 – 02:00, 19:00 – 04:00, 21:00 – 06:00, 23:00 – 08:00 -> You must be able to work across all shifts on a monthly rotation.
• Analytical thinker with a technical mindset and strong problem-solving abilities
• Customer-oriented approach with a strong understanding of customer needs
• Confident PC user with solid knowledge of Microsoft Windows
• Technical background or strong interest in software and hardware technologies
• Strong organizational, training, and time-management skills
• Excellent communication and active listening skills
• Understanding of conflict resolution and ability to handle challenging situations professionally
• Empathy, positive attitude, and strong self-control
• Experience working with Jira, including creating clear and structured technical tasks
• Willingness to contribute to and maintain the Confluence Knowledge Base

Nice to Have

• Business Analysis (BA) skills
• Experience with SQL

Key Responsibilities

• Support existing carriers by identifying, analyzing, and troubleshooting technical issues, and providing effective solutions with a strong technical understanding of the problem
• Respond to support inquiries via chat and email in a timely and professional manner
• Document all service requests, investigations, and resolutions clearly and accurately
• Create and maintain clear tasks in Jira with detailed technical descriptions
• Contribute to the Confluence Knowledge Base by documenting processes and solutions in a simple and understandable way
• Collaborate with internal teams to escalate and resolve complex issues
• Share product feedback and insights with relevant stakeholders to help improve product quality and customer experience

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

We are looking for a dynamic and experienced candidate for the role of Business Development and International Content Representative focusing on the Eastern Europe region. The position involves working with business clients, establishing partnerships, producing marketing materials, and managing promotional activities in the region.
 

Location
Candidate must be based in one of the following countries:
• Poland
• Hungary
• Czech Republic
• Bulgaria
• Kazakhstan
• Georgia
• Armenia
 

Languages
• Ukrainian or Russian – mandatory
• Proficiency in English
 

Experience
• Background in business development, business consulting, or project
management.
• Understanding of Eastern European markets, as well as proven experience in this market.
 

Skills
• Ability to work independently and manage time effectively.
• Strong interpersonal skills and ability to build relationships.
• Willingness to travel frequently.
 

Responsibilities
• Identifying business opportunities and developing relationships with potential partners in the region.
• Managing local projects and providing regular updates to the direct manager.
• Representing the company at business events.

Softcery builds advanced AI systems for B2B SaaS companies. We partner with founders in the US and UK to design, build, and scale production-ready AI solutions that solve real business challenges. Our team focuses on complex AI engineering — systems that are technically robust, business-aligned, and built to scale. We combine deep technical expertise with strong product thinking, helping companies move from AI ambition to real, production impact.

Right now, we rely on our network and referrals. It works, but it limits growth. We need someone to help us build a working outbound lead generation channel from scratch.

We’re looking for a Sales Development / Business Development Specialist who will own early-stage client acquisition end-to-end — from shaping ICPs and outreach strategy to first conversations and pipeline validation. We provide context, feedback, and support — you run the outreach and refine your approach.


What You’ll Do:

• Own the full outbound cycle — from identifying and targeting companies to first conversations.
• Strategic targeting — help identify and refine the right audience, ICPs, and segments among B2B companies that may need AI implementation or custom development support.
• First conversations — initiate and manage early-stage conversations, clearly articulating Softcery’s value.
• Lead qualification — assess fit, context, and readiness before passing qualified leads further in the pipeline.
• Inbound lead processing — handle and prioritize inbound leads from Upwork and our website.
• CRM ownership — maintain accurate records in Attio (statuses, notes, next steps, follow-ups).
• Messaging & positioning — adapt short introductions and outreach messages to different client contexts.
• Collaboration — work closely with the Marketing Specialist to adjust outreach focus, priorities, and messaging based on real results.

Who We’re Looking For:

• 1+ years of experience in SDR / BDR / outbound lead generation (IT services, SaaS, or consulting).
• Understanding of B2B sales cycles and early-stage funnel logic.
• Experience working with ICPs, segmentation, and lead qualification.
• Strong ownership mindset, with comfort operating in evolving processes.
• Data and result-oriented approach to outreach.
• Ability to quickly understand technical services and translate them into clear value.
• Strong English skills (C1).

Nice to have:

• Experience with US/UK markets.

What We Offer:

• Competitive pay & performance-based bonuses (qualified meetings & closed clients), regular salary reviews.
• Structured onboarding & dedicated support.
• Flexible remote work (with regular offline meetings if you based in Lviv).
• Learning budget — we cover books, courses, English lessons, and AI tools for your professional growth.
• Full accounting support — so you can focus on the work, not the paperwork.
• Time off — 20 paid vacation days, 12 sick days, 2 paid period leave days/month (for women), and your birthday off.
• IT Cluster membership — access to professional events and networking opportunities in the local tech community.
   

🔁 Hiring Process: Recruiter Interview → Qualification Interview → Test task (find 3 leads + write outreach messages) → Final interview.

Send us your CV and a short note. Tell us about your sales experience and how you’ve worked with software teams before. We’re excited to meet you 👋