Jobs Customer/Technical Support

US working hours (5:00 PM - 2:00 AM Kyiv time)

Overview

We are looking for a Junior Account Manager to support a large-scale client outreach initiative. This role focuses on contacting existing clients, guiding them through a required merchant service PIN pad firmware upgrade, and assisting with onboarding to our internal B2B system. The position is straightforward, process-driven, and ideal for someone who is organized, communicative, and comfortable handling high-volume outreach.

Key Responsibilities

· Reach out to a high volume of existing clients (phone, email, or messaging) to coordinate firmware upgrades for merchant service PIN pads

· Clearly explain the upgrade process and its importance to clients

· Guide clients step-by-step through completing the firmware update

· Assist clients in setting up and connecting to the internal B2B system

· Track outreach progress and maintain accurate records of client status

· Follow up with clients who have not completed the upgrade

· Escalate technical issues or complex cases to the appropriate internal teams

Qualifications

· High school diploma or equivalent

· Strong communication skills (clear, friendly, and professional)

· Comfortable making a high volume of calls and sending emails daily

· Basic computer skills and ability to learn internal systems quickly

· Detail-oriented with good organizational habits

Key Skills

· Customer communication

· Persistence and follow-up

· Basic technical guidance (training will be provided)

· Time management

· Data tracking and accuracy

Due to the dynamic growth, we are excited to invite Technical Support Specialists - night shifts with a relevant background to apply for the role in our Integration Department.

Technical Support Specialists at Playson is responsible for a full customer support service of our current partner's integrations.

To succeed in the advertised role, you have:

• Ready to work night shifts
• Hands-on software development experience with Java, C#, Node.js, or TypeScript
• Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
• A proactive, client-focused attitude and strong work ethic
• Strong problem-solving and troubleshooting skills
• Effective communication skills, both written and verbal
• At least Upper-Intermediate English (written and spoken)
• Eagerness to learn quickly and grow technically
• Working knowledge of XML and JSON
• Basic experience with Git and version control workflows
• Understanding of API protocols (e.g., REST)

• Awareness of the software development lifecycle (SDLC)

   

Would be beneficial to know:

• Familiarity with the iGaming industry
• Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
• Experience using Jira and the Atlassian stack
• Basic understanding of QA processes and test environments
• Previous experience in a technical support, DevOps, or site reliability role
• Practical experience with monitoring systems

• Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

   

The importance of the role is in:

• Understand and analyse issues, and be able to find appropriate solutions
• Integration protocol testing
• Second-level customer support

• Delivering excellent customer service with 5 shifts a week

   

What you get in return:

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
• Flexible Schedule: We offer a flexible work schedule to accommodate your needs
• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
• Financial Support for Life Events: We provide financial support during special life events
• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary

• Professional Development: Get reimbursement for professional courses for your development

   

The recruitment process looks like this:
1. HR interview (45 min)
2. Technical interview (60 min)
3. Final Interview (60 min)

If the job description rings a bell - take action and apply!

Looking forward to welcoming you to the iGaming world!
Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that. 🚀

Join us today!

We are looking for a Customer Support Specialist to join our team and help deliver excellent service to our clients. This role is ideal for candidates who are starting their career and want to gain professional experience in an international fintech company.
 

In this role, you will communicate directly with clients, assist them with their requests, and develop practical skills in client communication, problem-solving, and fintech products. From your first day, you will receive full training, structured onboarding, and continuous support from experienced team members.
 

Responsibilities

• Provide client support in English through various communication channels in a timely and professional manner
• Assist clients with their questions and provide clear and accurate information
• Analyse client requests and provide effective and timely solutions
• Resolve client issues while ensuring a high level of customer satisfaction
• Follow internal procedures and quality standards
• Work with internal systems and collaborate with team members
   

Requirements

• Upper Intermediate or higher English proficiency in written and spoken communication
• Strong communication skills and ability to interact with clients professionally
• Basic computer literacy and ability to learn new tools quickly
• High level of responsibility and attention to detail
• Stable internet connection for remote work
   

We offer

• Opportunity to start your career in customer support in a global fintech company
• Full training and structured onboarding provided by experienced team members
• Remote work format
• 20 days of paid vacation per year
• 10 paid sick leave days per year
• Medical insurance
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)
• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status

About US

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly.

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Our requirements:

• Fluent/advanced English (MUST!)

• Spanish is a huge +

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and Self-Control

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

Profisea is a boutique DevOps and Cloud company - AWS Premier Partner specializing in Cloud Architecture, DevOps, DevSecOps and FinOps.

We are looking for a Customer Success Manager who will work closely with clients using the Uniskai platform, helping them get the most value from the product and ensuring a great customer experience.

This role is perfect for someone who enjoys communicating with people, solving problems, and learning about cloud technologies.

We are open to junior candidates and applicants without prior experience who are motivated to learn and grow in the cloud and DevOps environment.

What you will do

Communicate regularly with clients using the Uniskai platform.

Check if clients are satisfied with the platform and help them use its features effectively.

Collect customer feedback about the product and user experience.

Help clients discover and use platform features and services.

Identify issues or improvement opportunities and share them with internal teams.

Coordinate technical support when needed.

Organize calls or meetings with DevOps or development teams if technical assistance is required.

Track client requests and ensure follow-up.

What we expect

English - Fluent.

Strong communication skills and client-oriented mindset.

Good organizational skills and attention to detail.

Ability to work with multiple tasks.

Interest in technology, cloud or DevOps will be a plus.

Experience with SaaS platforms, customer support or project coordination will be a plus but not required.

What we offer

Opportunity to be part of a growing company and to grow with us
Being at the forefront of the DevOps and Cloud services industry
Great compensation and commission
Professional working environment where you will be an essential member of our team

About Us
Yespo is an omnichannel Customer Data Platform for mid-size and enterprise businesses in retail, e-commerce, and SaaS. We help companies communicate with their customers across all channels — increasing sales and building long-term loyalty. We’re actively growing in European and US markets and looking for ambitious, proactive specialists to grow with us.

Role Focus
This is not a classic account management role. You’ll be responsible for the critical first phase of a client’s journey — from signed contract to successful, fully operational integration. Your goal is to make onboarding fast, smooth, and immediately impactful for the client’s business metrics.

Key Responsibilities:

• Own the full onboarding process: from kickoff call to live integration.
• Conduct discovery sessions to understand each client’s business goals and map them to Yespo capabilities.
• Create and maintain detailed integration roadmaps; coordinate timelines with clients and internal integration teams.
• Proactively identify blockers and resolve them before they slow the client down.
• Conduct product demos and training sessions tailored to the client’s use case.
• Monitor client performance metrics throughout the integration phase; identify risks early and take action to eliminate them and ensure a stable, smooth launch.
• Serve as the bridge between the client, the integration team, and other internal departments.
• Collect and structure client feedback; pass actionable insights to Product and Tech.

Skills & Experience:

• 2+ years in customer success, project management, or marketing — ideally in a B2B SaaS or product company.
• Strong communication skills, both written and verbal — you can explain complex things simply.
• Analytical mindset: able to decompose problems, find root causes, and build a plan.
• Comfortable owning a process end-to-end with minimal oversight.
• English — Upper-Intermediate or higher: you’ll be working with international clients and English-language projects on a regular basis.
• Hands-on experience with e-commerce, CRM, or marketing automation concepts.

Would Be a Plus:

• Familiarity with e-commerce platforms and their integrations: WooCommerce, Shopify, OpenCart, Horoshop, etc.
• Understanding of omnichannel marketing: email, SMS, push, in-app.
• Experience working with Notion, Elastic, or Looker Studio.

We Offer:

• Flexible 8-hour work schedule, Mon-Fri.
• Remote-first position with an option to work from our office in the center of Dnipro (with guaranteed electricity and uninterrupted internet).
• 18 working days of vacation and official holidays off.
• Partial compensation for English language courses and other educational programs.

• An awesome team of professional and fun individuals.

   

If you’re looking for a dynamic and ambitious product company driven by constant innovation and exciting projects (eSputnik, Reteno, Yespo) — join our team!

We are currently seeking a qualified and experienced Technical support (night) engineer to join our team.

Preferred skills:

 - Working experience in gambling support/tech support teams;
 - Working experience with RMG projects.

Must have skills:

 - Strong user of Jira Software/Jira service management/Any desk/ Google workspace, etc.
 - English level: Upper-Intermediate;
 - Strong verbal and corporate communication skills;
 - Understanding of the software lifecycle;
 - Ability to learn quickly and work as a part of a team;
 - A challenging and inquiring mind;
 - Attention to detail and tenacity;
 - Quick logical thinking;
 - Sociability, communicability;

Responsibilities:

 - Monitoring of high-priority services,
 - Testing: performance and the new functionality used;
 - Diagnostics and solution of user problems when working with the software used;
 - Prioritizing user requests;
 - Providing individual solutions for customers based on their business needs.

 - Working hours from 21:00 to 9:00 (2/2)

Mandatory requirements:

• At least 1 year of experience in IT support (Helpdesk/L1)
• Confident user of Windows (10/11)
• Basic understanding of:
  • Active Directory (users, groups, password resets)
  • RDS/RDP (connections, common login issues)
• Experience working with users:
  • remote support (AnyDesk / RDP / similar tools)
  • ability to communicate without heavy technical jargon
• Basic networking knowledge:
  • understanding of IP, DNS, VPN
  • ability to diagnose network issues

Nice to have:

• Experience with MacBook/iOS
• Experience with Jira / Service Desk systems
• Understanding of how VPN (user connections) and email (Exchange / web) work
• Basic understanding of RDS farms

Responsibilities:

• First-line user support:
  • login issues (RDS, VPN, email)
  • password resets, account lock/unlock (AD/email/VPN)
  • basic diagnostics (what is not working and where)
• Resolving typical incidents according to procedures
• Escalating complex issues to L2/L3 with clear descriptions:
  • steps taken
  • errors encountered
  • logs / screenshots
• Working with tasks in Jira:
  • logging requests
  • meeting SLA (first response time within 5 minutes)
  • following instructions and checklists

Format:

• Fully remote
• Shift-based schedule (including evening/night shifts)

We’re looking for a Technical (Python) Support Engineer to keep our production applications stable and fast during weekend shifts. You’ll handle incident triage, bug fixes, and small improvements while collaborating with the core team when escalation is needed.

Shift on Weekend  13:00-19:00 (GMT +3)
 

What you’ll do

• Maintain and troubleshoot Python/Django web applications
• Debug and optimize database performance (PostgreSQL)
• Operate core AWS services (EC2, S3)
• Diagnose issues with cross-functional teams and implement quick fixes
• Keep code changes clean, documented, and secure
• Handle end-user requests and provide technical assistance

What we’re looking for:

• English: Upper-Intermediate or higher
• Experience: 6+ months with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (Python, Django, Databases, AWS)
  • Strong fundamentals (data types, HTTP/REST, Git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, internships) — GitHub links welcome
• Solid knowledge of PostgreSQL (or another relational DB)
• Basic familiarity with AWS (EC2, S3)
• Strong analytical and debugging skills
• Basic understanding of REST APIs and front-end basics (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and in a team

Nice to have

• Docker, Kubernetes, and CI/CD pipelines
• Web application security best practices
• Experience in an Agile environment
   

What we offer

• Paid part-time weekend shifts
• Flexible choice of shift blocks
• Supportive team and transparent processes
• Fast track to real production experience

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You're okay with the night shifts (23:00–07:00), they come with bonuses 💰
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Looking to grow your career in FinTech or gain hands-on experience with payment systems?

We’re hiring a Technical Support Specialist to join a European Banking-as-a-Service (BaaS) product team.

This is a great opportunity to work with real-time payments, integrations, and client-facing technical support — and grow into a FinTech expert.

📌 What you’ll do

Communicate with clients via tickets and chat
Support payment gateway and transaction-related issues
Configure client integrations and system settings

Investigate and resolve technical issues
Escalate complex cases to the development team
Maintain documentation and internal knowledge base

🎯 What we’re looking for

Basic understanding of payments / card products (a plus)
Strong willingness to learn and grow in FinTech
Ability to prioritize tasks independently
Strong written communication skills
Russian — fluent, English — confident written (required)
Experience with APIs (Postman, Swagger) or willingness to learn
Experience with Jira or similar tools (a plus)

🎁 What the company offers

Fully remote work
Flexible schedule with fixed days off
25 days of paid annual leave + public holidays
Paid sick leave without strict limits
Equipment provided
Real growth in FinTech (payments, acquiring, integrations)
International team and collaborative environment

The Mission

We are seeking a dedicated and highly organised Community & Support Specialist to serve as the primary point of contact for our users. In the fast-moving world of Web3 and digital assets, our community needs support that is accurate, fast, and highly secure. This is a role for someone who prides themselves on being reliable, clear-headed, and comfortable operating within the next generation of the digital economy.

Key Responsibilities

• Daily Support Operations: Manage and resolve user inquiries via email, chat, and community channels (Discord/Telegram) with speed and accuracy.
• Technical Troubleshooting: Assist users with navigating our platform, including issues related to digital asset management and decentralized tool integrations.
• Security Advocacy: Actively monitor for scams and phishing attempts, ensuring our community remains a safe environment for all users.
• Team Coordination: Act as a bridge between the users and our internal team, escalating technical bugs and reporting feedback in real-time.
• High Reliability: Maintain a consistent presence during your shift, ensuring no message goes unanswered and no ticket is left hanging.

The Requirements

• Fluency in English: You must have excellent written and spoken English skills. Your communication should be professional, empathetic, and clear.
• Web3 Literacy: You have a foundational understanding of the Web3 space. You are familiar with how digital wallets work, the importance of security protocols, and the basics of blockchain transactions.
• The "Always-On" Mindset: This role requires a commitment of 8 hours a day, 7 days a week. You are someone who thrives on a consistent routine and values long-term stability.
• Analytical Problem Solving: You don’t just follow a script; you understand the underlying technology enough to solve complex user issues.
• Remote Excellence: Self-motivated and highly organized, with a reliable internet connection and a "Plan B" (hotspot) for connectivity.

Operational Details

• Location: 100% Remote (Global).
• Schedule: 8 hours per day, 7 days per week.

• Employment Type: Full-time Contractor.

   

Why Join Us?

• Enter the Web3 Space: Gain hands-on experience in one of the most exciting and high-growth sectors of the global economy.
• Stable Remote Work: We offer a consistent, long-term position within a company that values loyalty.
• World-Class Training: Learn from industry experts and develop highly transferable skills in digital asset support and community management.
• A Culture of Growth: We excel at creating an environment where you can prosper and move forward as the company expands.

Diya is experiencing sustainable growth and we are currently looking for new team members to join our technician team. This job opening has arisen due to the rapid promotions of our existing specialists.

If you are enthusiastic about technical things and possess theoretical and hands-on skills, even if you do not have any prior work experience, we encourage you to send us your resume. We require that you have a strong desire to work in this field, and communication and written English skills at least at the B1 level.

We are a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Diya is currently looking for a Technical Support Engineer for a full-time position, who is tech-savvy with excellent troubleshooting skills to join us.

The position is for our first level of support working directly with end-users to resolve technology issues remotely for our nationwide client base. An engineer will be exposed to multiple desktops, network, and server technologies in our diverse customer infrastructure environments. The L1 position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone, e-mail, chat, or ticketing system, focusing on superior customer service. There is a paid trial period of 3 months for this position.

Responsibilities for Technical Support include but are not limited to the following:

Provide expert remote desktop support and basic server administration with a focus on:

• Client satisfaction.
• Service delivery quality.
• Technical excellence.

Qualifications:

• Experience with Windows operating systems and office applications.
• Excellent troubleshooting skills.
• Excellent communication and people skills.
• Ability to learn new technologies quickly.
• Ability to work within tight deadlines.
• Ability to multitask and perform under pressure.
• Readiness to different time shifts (our operations are 24/7).
• Detail-oriented, self-motivated, punctual, quick-thinking, creative and proactive.
• Intermediate level of English (both spoken and written).
• Experience with the Microsoft 365 platform would be a big advantage.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Diya is a successful Ukrainian IT company providing full-service IT solutions for businesses worldwide. Our company has a solid professional background in providing remote technical support services to companies across different industries, helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.

Responsibilities:

• Support and management of the corporate customer communication platform:
  • Set up dedicated email accounts for customers.
  • Automation rules configuration.
  • Provide training and ongoing support for an internal team.
  • Reports configuration and delivery.
  • Documentation tasks — creating and maintaining an internal wiki.
• Support and management of the internal transportation management systems:
  • Account management.
  • Provide management of access roles and permissions.
  • User support.

Qualifications:

• English B2+ (Upper-Intermediate).
• Experience as a user or support representative of the business and task managing platforms: Jira, Zendesk, ClickUp, etc.
• Basic understanding of a CRM system structure.
• Solid knowledge of Office applications will be an advantage (Word, Excel, Google Docs)
• Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).
• Readiness to different time shifts (our operations are 24/7).

What we offer:

• Comfortable work environment, remote work.
• Schedule based on the round-the-clock support service.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and valuable experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

🚀 Join RiskSeal as a Technical Operations for our platform!

We are looking for a Middle+ Technical Operations Engineer to oversee the smooth operation of our data collection and processing pipelines. The ideal candidate will have experience managing large-scale automated data gathering systems, ensuring seamless deployments, and maintaining system efficiency across a complex microservices environment.This is a remote position.

Responsibilities

• RiskSeal data collection platform support & maintenance
• Configuration of new environment s, clients, data sources
• Troubleshoot data harvesting issues
• Optimize system performance & minimize downtime of data collection algorithms
• Monitoring the state of integrations of data collection
• Take part in production deployments ensuring continuous operation and no customer impact.

Requirements

• 2+ years of experience in a technical support or engineering role in a data-intensive environment.
• Experience working with automation tools, web data collection workflows.
• Experience working with databases such as MySQL, ClickHouse, etc.
• Experience with monitoring and logging tools such as Grafana, LogChef, or similar.
• Strong problem-solving skills and ability to troubleshoot operational bottlenecks.
• Ability to collaborate with cross-functional teams, including developers and DevOps engineers.

What We Offer

• A high-impact role in a fast-growing fintech startup.
• The opportunity to optimize and scale an advanced data collection system.
• A flexible remote work environment with a focus on results.
• Competitive salary and benefits package.

• A chance to work with a team of passionate professionals in a rapidly evolving space.

   

📩 Ready to Join?
Send your resume, and let’s achieve great results together! 

Interview process (2 steps):
Step 1 — Recruiter screening
Step 2 — Interview with hiring manager