Jobs Customer/Technical Support

Join JustMarkets — a Global CFD Broker — as a Customer Support Specialist, while working closely with our clients to ensure they receive the right products and will have an opportunity to deep dive in the world of investment.

If you want a fast-growing industry, flexible work, and a role where you actually learn — this is it.
Good English, clear communication, and curiosity matter most.

Work from anywhere. Grow with a supportive team. Stay close to investment trends (even if you’re new to them).

What you’ll do

• Support English-speaking customers via chats, emails and callbacks 
• Explain things in a clear and friendly way
• Solve issues using well-documented processes (and team support)
• Keep customer info updated and accurate
• Suggest improvements when you see ways to make things smoother

You’ll be a good fit if

• You have at least some experience in customer-facing roles (support, retail, hospitality, volunteering, tutoring — anything involving communication)
• Your English is around B2 or higher
• You value empathy, patience, and clear communication
• You learn quickly and like understanding how things work
• You’re reliable, organized, and attentive to detail

Nice to have

• Interest in fintech or digital products
• Experience with CRM or ticketing tools

What we offer

• A friendly and supportive team culture
• Structured onboarding and mentoring
• Real growth opportunities
• Medical insurance after probation
• Compensation for courses and language learning
• Gym membership or sports equipment reimbursement
• Paid 10 sick leave shifts and 160 paid vacation hours per year
• Full support with private entrepreneur setup and tax compensation
   

We’re Hiring: Customer Support Manager

Our mission: to deliver world-class gaming experiences by providing fast, reliable, and customer-centric support that builds trust, satisfaction, and long-term loyalty. We are looking for a Customer Support Manager to manage our support daily operations and ensure an outstanding experience for every player.

What You’ll Do:

• Deliver high-quality, timely, and professional assistance across all communication channels, including some of cold, reactivation or  up-sell outbound outreaches (live chat, email, etc.);
• Ensure hitting personal KPIs (list of KPIs) and continuous improvement;
• Participate in developing and optimizing support processes, workflows, and internal knowledge bases to increase efficiency and service quality;
• Handle complex escalations and ensure that critical cases are resolved quickly and in line with company standards;
• Gather and analyze customer feedback and support data to identify trends, pain points, and opportunities for product and service improvements;
• Ensure compliance with regulatory requirements and internal policies in all customer communications.
  
   

What We’re Looking For:

• Proven experience in Customer Support management within the iGaming, gambling, or similar fast-paced digital industries;
• High level of autonomy in resolving customer requests or going through a proper escalation process;
• Deep understanding of customer service KPIs, quality assurance processes, and performance management.
• Data-driven mindset with the ability to identify trends and turn them into improvement suggestions.;
• Excellent communication skills and a customer-first approach, + fast typing and proficient PC / Internet user;
• Ability to manage multiple priorities, adapt quickly to change, and stay solution-oriented under pressure.
  
   

Experience:

• 1+ years of experience in Customer Support. 
• English B2+ level.
  
   

Why You Should Join Us:

• Competitive Compensation: Enjoy a competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with learning opportunities and clear growth paths.
• Exciting Challenges: Join a fast-growing company at the forefront of the iGaming industry.

Apply now and help us elevate the player experience, build a world-class support function, and make a lasting impact in the iGaming world.

Adwa is a team of innovators with deep expertise in delivering customized business solutions in the IT sector. We are looking for an outgoing extrovert and a communication skills guru to join us for inspiring projects and unlimited opportunities. Our passion for teamwork and ability to create exceptional experiences for our clients is the key to a successful future.
So, let’s get ready to rewrite the rules of the IT world!

Requirements:

• English proficiency at B2 level or higher;
• Experience in the gambling industry will be an advantage;
• Client-oriented mindset, empathy;
• Previous language practice at work (both verbal and written);
• Understanding of sales.

Responsibilities:

• Bringing customers back to the active base;
• Initiating communication with absent (AWOL) customers;
• Identifying the reason for loss of contact;
• Conversion through a personalised approach;
• Developing and implementing promotional plans for your pool;

We offer:

• 24 paid vacation days and three weeks of sick leave;
• National holidays — on-call mode for queries, if any;
• 2 Day Offs per year;
• Remote work: Mon – Fri (9:00 AM – 6:00 PM Kyiv time);
• Corporate English lessons, 75% compensation for relevant courses;
• If needed, we provide equipment (after the probation period);
• We operate without micromanagement — we trust each of our specialists, and all team members are open for communication.

We're a modern club management and court booking solution for racquet sports club and indoor golf clubs: https://www.getopencourt.com/

We're operating primarily on the US market.

What you'll do:

- Help onboarding new customers (typically tennis, pickleball, padel sports clubs, indoor golf simulator clubs, volleyball clubs, etc)

- Help them set up their club account on our platform, help them understand

- Perform ongoing support for customers after they're onboarded

- Help customers understand how to align their club management needs with what our platform can offer

- Help customers debug any issues they're dealing with

- Handle requests that are incoming via email and WhatsApp/Telegram

- Contribute into our Knowledge Base based on the frequently asked questions

You:

- Have VERY comfortable spoken English

- OK with working US work hours

- Can't live without using AI tools (chatgpt/claude/etc)

We are an outsourcing company partnering with innovative fintech and crypto businesses. This role is part of a client project specializing in. You’ll join a support team and will be responsible for the administration of the finance application.

Responsibilities:

• Network & Asset Operations: Manage and configure blockchain networks, including asset mapping and marketing-related requests.
• Management of coins: Enable and disable coins and mapping assets correctly upon request.
• Operational Monitoring: Control the correct operation of processing and trading directions and ensure system stability.
• Incident Response: Collect, tabulate, and promptly respond to operational requests and failures from the internal team.
• Internal Communication: Manage an internal information channel for publishing updates on new coins, networks, and operational changes.
• User Account Management: Manage user accounts, including data modification, access control, and account deletion.
• Provider Coordination: Coordinate settings, participate in integrations, and define communication workflows with external providers.

Requirements:

• Experience: 1+ year of experience as an Operations Manager, Admin Manager, or Support Manager in crypto or fintech.
• Crypto&Blockchain Knowledge: Basiс understanding of crypto infrastructure and knowledge of crypto operations.
• English: Upper-intermediate level (B2) or higher.
• Soft Skills: Analytical mindset, detail-oriented, and strong problem-solving skills.

Nice to have: 

• Area: Experience working in the crypto industry.
• Experience: Experience in B2B communication or partner coordination.

Terms, conditions, and compensation package:

• Remote-first: Work from anywhere with a flexible schedule.
• Opportunities for growth: Move into senior roles with paid training, certification support, and participation in professional events.
• Room for ideas: We work in teams with full autonomy without any timetrackers, empowered by our clients to take complete ownership of our projects.
• Benefits and compensation: Partial coverage of coworking space rent and psychotherapy, 50% of the cost of professional training and certifications.

True Sea Moss is hiring a Customer Support Specialist!

If you’re looking for a role where empathy, curiosity, and clear communication really matter — come start your journey with us.
At True Sea Moss, we believe that wellness should feel real, simple, and shared. Every jar we ship carries a piece of wild ocean goodness — and every conversation with a customer should feel just as genuine. That’s where you come in.

Who Are We Looking For?
● You’re naturally curious, calm under pressure, and energized by helping others.
● You grasp ideas quickly, ask thoughtful questions, and can translate guidelines into warm, human replies.
● If you thrive on feedback and find joy in a neatly resolved ticket, we want to meet you.

What You’ll Be Doing
● Assist customers across email, chat, and social channels (Instagram, TikTok, Email, etc) — answering questions, tracking orders, and solving everyday issues
● Document common questions and help keep our internal knowledge base tidy and up-to-date
● Collaborate closely with senior support leads to refine workflows, templates, and FAQs
● Track key metrics (response time, CSAT) and share insights with the team
● Spot patterns in feedback and flag opportunities to improve our products, policies, or processes

What You Bring
● A genuine desire to help people and represent a mission-driven brand with empathy
● Strong written English and fluent Russian
● Basic familiarity with customer-service tools (email, chat widgets, perhaps Zendesk or similar)
● Solid organizational habits: you keep to-dos, follow checklists, and enjoy a good SOP
● Growth mindset: you welcome feedback, ask questions, and iterate fast

Why Work With Us
Customer support isn’t a cost center here — it’s the beating heart of our promise to consumers.
As an early member of the team, you’ll have room to stretch, experiment, and see the direct impact of your work on thousands of wellness journeys.

How We Show Care
● A personalized welcome kit full of True Sea Moss goodies
● Sports reimbursement to keep your body as nourished as your mind
● Extra vacation days on top of local holidays
● Monthly coaching sessions to accelerate your professional growth
● Corporate English classes if you’d like even sharper language skills
● WHOOP membership for holistic health insights
● Coworking stipend so you can choose your perfect workspace
● Team off-sites and creative project grants to spark inspiration

Learn more about us: https://trueseamoss.com/

Sound like you or someone you know? We’d love to hear your story.
Let’s grow something true together.

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

NOC Engineer role responsibility is to serve as Atlas’ front line for alerts & requests. Our multinational team of Network Operation Center engineers addresses issues with end-user devices, cloud technologies, and basic network troubleshooting. The NOC offers both leadership and technical career progression opportunities. This role is a full-time (40 hours/week) contract.

Responsibilities:

• Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
• Resolve requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding.
• Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
• Projects, as assigned by managers, for the NOC and Support teams.
• Documentation, maintaining knowledge base, new articles, and content improvements.
• Recommend and improve processes to drive better outcomes.

Requirements:

• Microsoft Windows Desktop & Server OS
   
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
  • OS & App Patching, OS Upgrades, Failure Remediation
  • Cloud Products & Technologies
  • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
• E-Mail Technologies
   
  • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
  • Proofpoint, Mimecast, Global Relay
• Networking
   
  • Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Diagnostic toolkit in Layer 1-3 functionality
• Security
   
  • Resolve alerts as raised by SIEM/SOC providers, Anti-Virus
• Great communicators, able to speak at a conversational English level
• 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits
• 1+ years of network experience, including knowledge of ITIL-based Service Operations
• Passionate about delivering consistently positive experiences to our customers
• Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue

Desirable Qualities:

• Experience working in an MSP/Consultancy environment.
• Experience with related tools such as OpsGenie, PageR Duty, PRTG, Scripting with PowerShell, Automate Script, and Azure Functions.
• Strong knowledge of RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix.
• Able to design monitors to look for problem conditions in customer environments.
• Able to design scripts to address faults automatically.
• A degree in a relevant field (Computer Science/Computer Engineering).
• Certifications such as CompTIA A+, Server+, Network+ or similar.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Working Hours Offered, No Rotation or On-Calls

• US EST Weekday 2nd Shift — Includes 1h unpaid lunch: Monday-Friday 2 PM-11 PM EST

OR

• US EST Weekday 1st Shift — Includes 1h unpaid lunch: Monday-Friday 6 AM-3 PM EST

OR

• US EST Weekday 3rd Shift — Includes 1h unpaid lunch: Monday-Friday 10 PM-7 AM EST

Hello!

Our project is a domain name registrar. Every day, we ensure the stable operation of hundred thousands domains in 450+ TLDs and provide a service built on quality, reliability, and technological excellence. Our multilingual support team consists of highly skilled domain specialists who deliver outstanding service and strive to provide exceptional assistance to every customer. We operate without unnecessary bureaucracy or multi-layered management - only professionalism and a genuine desire to do things well. That is why we appreciate expertise, responsibility, and responsible attitude.

We are looking for a Junior Support Specialist in Cyprus office (remote position) due to the extension of the support team. This is an excellent opportunity to start a career in IT, even with no prior experience, and to grow alongside an experienced colleagues.

Responsibilities:

- communicate with customers via tickets, email, and Telegram chat professionally, respectfully, and with empathy;

- handle technical inquiries and provide real, thoughtful solutions rather than template replies;

- maintain service quality;

- process Abuse-complains.

Requirements:

- proficiency in Ukrainian, and English (B1–B2 level for daily communication);

- flexibility regarding location: remote work from any city in Cyprus;

- interest in helping people and enjoying customer interaction;

- curiosity about technology and willingness to learn;

- responsibility, a structured approach, and the ability to stay focused.

Preferred (not mandatory):

- technical education or completed IT courses;

- basic understanding of Internet fundamentals;

- familiarity with POP/IMAP, FTP, HTTP;

understanding of DNS and MySQL;

- knowledge of the domain life cycle.

We offer:

- chance to enter the IT industry with no prior experience - full training provided;

- clear, transparent path for professional growth;

- supportive team that listens and helps at every stage;

- corporate laptop and all necessary equipment;

- stress-free schedule without night shifts, no phone support, smooth integration into the workflow: Mon-Fri, 09:00-18:00;

- stability and transparency are our core internal values.

A few important notes:

- we do not provide relocation, so we are looking for candidates already based in Cyprus with family visa or work permit;

- English is essential - this is an international role, and working without it will be challenging;

- we do not expect you to know everything - only to be willing to learn and understand.

We respect the time of every candidate, so we will carefully review your CV and respond. We look forward to finding someone who shares our approach and values.

Thank you for considering our company!

PwC is a network of over 370,000 employees in 149 countries focused on providing the highest quality services in the areas of audit, tax advisory, consulting and technology development.

What we offer:

-Official employment;

-Remote work opportunity;

-Annual performance and grade review;

-A Dream team of experienced colleagues and high-class specialists;

-Language courses (English & Polish languages);

-Soft skills development;

-Personal development plan and career coach;

-Corporate events and team-buildings.

Job Description:

Under general supervision, the IT Service Desk agent provides remote first-line support as the primary point of contact between end users across 25 territories in CEE and the IT organization. 

Responsibilities:

· Provide first-line IT support remotely through tickets, chat, and hotline.

· Raise, update, monitor, and resolve tickets throughout their lifecycle using the ITSM tool.

· Categorize and prioritize incidents and service requests.

· Communicate incident/request resolution progress with end users effectively via remote channels.

· Serve as the initial point of contact for authorized end users via chat, tickets, or hotline, initiating the Incident Management process.

· Create new ticket records, update existing tickets, assign or transfer to appropriate support teams, and attempt resolution according to service levels.

· Provide clear technical communication about quick fixes and obtain user confirmation before closing tickets.

· Collaborate remotely with IT service teams to resolve incidents and service requests.

· Participate in staff training, knowledge sharing, and awareness sessions remotely.

· Contribute to the creation and maintenance of knowledge base articles and related documentation.

· Report potential major incidents and problems promptly using ITSM tools.

· Perform other duties as assigned.

Requirements:

· Technical training or 1-2 years related experience in desktop hardware/software support.

· Proven ability to provide effective remote IT support via tickets, chat, and hotline.

· Strong interpersonal, organizational, and troubleshooting skills.

· Ability to work effectively as part of a remote, distributed team.

· Familiarity with ITIL methodologies.

· Excellent customer service skills with a remote customer focus.

· Ability to multitask, prioritize, and execute tasks efficiently in a high-pressure environment.

· Clear written and spoken communication skills in English.

· Strong listening and questioning abilities to understand and resolve issues remotely.

· Quick information absorption and retention.

· Attention to detail and analytical problem-solving abilities.

· Business-oriented mindset with a focus on customer satisfaction.

Ready for the challenge? Send your resume and join the team that shapes the future!

Privacy and personal data policy:
https://www.pwc.com/ua/uk/about/privacy.html

Role Overview

We are seeking a highly organized and technically skilled Operations Technical Manager to oversee our global domain and hosting infrastructure. This role is the central nervous system for our online presence, ensuring the stability, scalability, and cost-efficiency of our digital assets. You will manage a vast portfolio of domains and hosting providers supporting B2B clients in the online entertainment industry, bridging the gap between technical administration, high-level vendor management, and strategic financial planning.

Key Responsibilities

   1. Domain & DNS Lifecycle Management
Portfolio Ownership: Manage registrations, renewals, and redemptions for hundreds of TLDs/ccTLDs across the global ecosystem.

DNS Administration: Execute and troubleshoot complex DNS configurations (A, CNAME, MX, TXT, SPF, DKIM) and monitor propagation.

Transfers & Migrations: Execute inbound/outbound transfers (EPP codes, IPS tags) and consolidate registrar accounts.

Security & Compliance: Implement SSL/HTTPS configurations, monitor for hijacking, and ensure adherence to ICANN policies and WHOIS privacy.

   2. Hosting & Infrastructure Management
Hosting Oversight: Manage relationships and configurations across various hosting environments (Shared, VPS, Dedicated, Cloud).

Provider Administration: Interface with hosting providers (e.g., AWS, DigitalOcean, Hetzner) to maintain 99.9% uptime and service levels.

Technical Troubleshooting: Assist DevOps teams in mapping domains to correct hosting environments and troubleshooting server-side connectivity issues.

Resource Management: Monitor hosting usage to ensure server resources align with site requirements and performance goals.

   3. Vendor & Business Account Management
Account Administration: Serve as the Primary Admin for all service provider business accounts, managing access levels, security protocols, and contact information.

Relationship Management: Act as the main operational point of contact for registrars, hosting companies, and third-party service providers.

Contract Negotiation: Negotiate enterprise contracts, pricing tiers, and Service Level Agreements (SLAs) to ensure the best value for the company.

Performance Tracking: Conduct regular reviews of vendor performance and lead migrations if service levels are not met.

   4. Budgetary & Financial Control
Budget Planning: Forecast annual spending on domain renewals, hosting fees, premium acquisitions, and SSL certifications.
Cost Optimization: Analyze the entire infrastructure portfolio to identify underutilized assets, unnecessary hosting overhead, and redundant services.
Financial Reconciliation: Manage the "zero-lapse" renewal process, reconcile invoices from multiple vendors, and ensure timely payments to prevent service interruptions.
ROI Analysis: Evaluate the cost-benefit of new infrastructure investments or premium domain acquisitions.

Requirements
Technical Experience
3+ years in technical operations, infrastructure management, or domain services.

Expert Infrastructure Knowledge: Deep understanding of DNS hierarchy, registrar panels (Cloudflare, GoDaddy, Namecheap), and hosting environments (cPanel, Plesk, or CLI).

Account Management: Proven experience managing enterprise-level business accounts and vendor relationships.

Financial Literacy: Ability to manage budgets, analyze invoices, and track operational expenditures (OpEx).

Core Competencies
High-Stakes Precision: Extreme attention to detail—recognizing that a single DNS or hosting configuration error can cause significant downtime.

Analytical Mindset: Ability to break down complex infrastructure costs and technical problems into manageable tasks.

Strategic Communication: Strong English skills to negotiate with vendors and collaborate with cross-functional teams (DevOps, Marketing, Legal).

Nice to Have
Experience in the online gaming or digital entertainment industry.

Familiarity with cloud resource optimization (finops) or domain traffic analysis.

Experience with domain recovery procedures and legal dispute resolution (UDRP).

Ready to offer:

Social benefits, paid vacations, sick-leaves

Career possibilities with growing team.

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective internet marketing can benefit and help their businesses grow.

We invite to our team a responsible, self-organised, empathetic, and compelling account manager to work with Aweb´s Key Clients.

Main Tasks:

• build long-term trust relations and promote the growth of loyalty of the agency's key clients;
• analyse customer needs and work with them;
• solve development tasks project most optimally;
• coordinate the work of a team of technical specialists;
• control the project execution terms.

Necessary Hard- and Soft-skills:

• experience of successful B2B projects support at least one year;
• knowledge of English (spoken and written) at least Upper-Intermediate;
• knowledge of Ukrainan at native speaker's level / the level of the native speaker;
• mandatory expertise in communication, conducting complex negotiations with clients;
• the ability to quickly find answers to any questions;
• the ability to understand the client's needs, the ability to correctly transform his wishes into tasks;
• notable analytical abilities;
• the ability to accurately and clearly formulate thoughts - orally and on paper;
• multitasking, ability to switch quickly.
• It will be an advantage:
• knowledge of the basics of Internet marketing.

We offer:

• a decent salary;
• official employment;
• the loyal attitude of management;
• office in Darnytska Square or remote work.

Our job offer provides:

• the opportunity to develop and realise your potential in interesting and top-class projects;
• an experienced mentor during the trial period;
• regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
• participation in internal seminars and exchange of useful information with related departments in an informal setting with pizza and sushi;
• corporate library and virtual repository of knowledge and experience.
• comfortable workplace (not open space), equipped with two monitors;
• flexible management, availability to discuss ideas and perspectives;
• efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To receive an invitation for an interview, we will ask you to complete a test task, the link to which you will receive in response to your feedback.

✨ Welcome to Win Media – Driving Innovation in iGaming Products! ✨

At WinMedia, we build cutting-edge solutions that shape the future of the iGaming industry 🎯. By combining strategic thinking 💡, creativity 🎨, and data-driven insights 📊, we create products and teams that deliver exceptional player experiences, drive sustainable growth, and set new industry standards 🚀.

With a passionate team and bold vision, we transform ideas into world-class products — and empower people to perform at their best. 💪
 

📌 About the Role

We are looking for an experienced Quality & L&D Manager to join our team 🚀

This role is critical in building scalable learning systems and ensuring the highest quality standards across our teams. The ideal candidate is a strategic thinker and hands-on leader who can design and implement effective training programs, establish quality frameworks, and drive continuous performance improvement aligned with business goals.
 

🛠️ Responsibilities

•  Lead and manage the full Learning & Development cycle: from needs analysis and design to implementation and effectiveness evaluation.
• Translate business needs into scalable training solutions (programs, courses, workshops, blended learning formats).
• Develop and maintain QA & L&D frameworks for managers, including service standards, tone of voice, and compliance-aligned procedures.
• Design, implement, and maintain QA scorecards for chats, emails, and calls; conduct regular quality reviews.
• Deliver coaching sessions, 1:1s, and group trainings based on QA insights and performance gaps.
• Monitor training outcomes, collect feedback, and prepare performance and quality reports.
• Identify knowledge gaps and systemic issues; initiate training or process improvements.
• Support hiring and onboarding processes: onboarding programs, training materials, knowledge checks, and certification.ʼ
• Ensure readiness of new managers before production release
• Collaborate with leadership on KPIs related to quality, knowledge, and team performance.
• Ensure adherence to internal policies, SOPs, and compliance requirements; identify and escalate risk cases.
• Maintain up-to-date documentation, knowledge base, and internal tracking systems.
   

✅ Requirements

• 2+ years of experience in Quality Assurance, Learning & Development, or Training roles.
• Experience working in iGaming, Customer Support, or other fast-paced B2C environments is highly preferred.
• Proven experience in developing and delivering training programs and quality frameworks.
• Strong understanding of QA methodologies, coaching techniques, and adult learning principles.
• Experience creating scorecards, performance reports, and training effectiveness analysis.
• Strong analytical skills with the ability to translate insights into actionable improvements.
• Excellent communication, coaching, and stakeholder management skills.
• Ability to work independently and build scalable processes from scratch.
   

🧰 Tools & Skills

Jira, ClickUp, Notion, or similar task management tools

GSuite (Docs, Sheets, Meet, etc.)

LMS platforms and knowledge base tools

Data analysis and reporting tools

Strong documentation and process design skills

🎯 Ideal Candidate

Has built or scaled QA and L&D processes in fast-growing B2C or iGaming companies.

Combines strategic thinking with hands-on execution.

Passionate about people development and performance excellence.

Able to influence stakeholders and drive measurable quality improvements.

Thrives in dynamic, fast-paced environments with high ownership.

🎁 What We Offer

💰 Competitive salary and strong financial incentives

🚀 Fast career and professional growth opportunities

🎓 Direct mentorship and learning from leadership

🌍 Flexible work setup and supportive, collaborative environment
 

🚀 Let’s win together at WinMedia!

IT Operations & Automation Specialist 

Duration: 2–3 months (Project-based)

Role Overview

We are looking for a proactive and detail-oriented IT Operations Specialist to join our team for a high-impact 3-month project. Your primary mission will be to streamline our internal IT infrastructure by building robust automations and optimizing our core SaaS management platforms (Jamf, Intune, Okta, and Google Workspace).

This is a perfect role for someone who loves "connecting the dots" between different systems and ensuring a seamless, secure, and automated experience for all employees.

What You’ll Do

• Workflow Automation: Design, build, and deploy automated workflows using Zapier, n8n, or similar tools to eliminate manual IT tasks (e.g., onboarding/offboarding, access requests).
• Device Management (MDM): Audit and refine our Jamf (macOS) and Microsoft Intune (Windows) environments, with a focus on perfecting Autopilot and automated deployment profiles.
• Identity & Access Management: Administer Okta (SSO, MFA), ensuring smooth integrations with third-party SaaS apps and maintaining security policies.
• SaaS Administration: Manage and optimize the Google Workspace admin console, including group policies, security settings, and data management.
• API Integrations: Troubleshoot and enhance system integrations using REST APIs, webhooks, and JSON.

• Documentation: Create clear, "non-tech friendly" user guides and detailed technical documentation for all newly created automations and processes.

   

What You Bring (Requirements)

• 3+ years of experience in IT operations, systems administration, or IT support within modern SaaS-heavy environments.
• Automation Mastery: Proven track record of building complex workflows in Zapier or n8n.
• MDM Expertise: Hands-on experience with Jamf and Microsoft Intune (experience with Windows Autopilot is a significant plus).
• Identity Management: Solid experience configuring and managing Okta (SSO, integrations, and lifecycle management).
• Admin Skills: Deep knowledge of Google Workspace administration.
• Technical Literacy: A strong understanding of REST APIs, webhooks, JSON, and authentication protocols (OAuth/OIDC).

• Communication: Ability to explain technical concepts to non-technical colleagues and write structured documentation.

   

Would be a plus

• Experience with scripting (Python or Bash).
• Prior experience in a fast-paced startup or scale-up environment.
• Familiarity with IT security best practices.

Cloudfresh is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Platinum Partner, GitLab Select Partner, Hubspot Diamond Partner, and JumpCloud Platinum Partner. Since 2017, we have specialized in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions.

As a Google Workspace Technical Specialist, you will play a strategic role in our technical team. Your mission is to drive technical excellence and customer success within the Google ecosystem. You will be the technical expert throughout the entire client lifecycle: from early presale demonstrations and complex migrations to ongoing implementation and proactive support. We are looking for an “A-player” who doesn’t just “fix tickets” but takes Ownership of the client’s challenges and delivers high-value solutions.

Requirements:

• Technical Mastery: 2-3 years of proven success in a similar technical role.
• Product Expertise: Deep knowledge of Google Workspace: Admin Console, Security, GCDS and Chrome Enterprise ecosystems.
• Ownership & Autonomy: A proactive, self-driven mindset—you create solutions rather than wait for instructions.
• Language Proficiency: B2 English level required.
• Curiosity: Learning agility and a constant drive to stay updated with the latest Google Cloud standards and updates.
• Customer Focus: Understand customer needs, paint points and translate them into solutions.

Responsibilities:

• Presale & Technical Consulting: Lead technical discussions during presale stage to identify client needs and demonstrate the value of Google Workspace and Chrome Enterprise.
• Migration & Implementation: Design and execute complex migration projects (from legacy systems like MS Exchange or O365) ensuring zero-error delivery.
• Operational Excellence: Design, optimize, and maintain technical processes that scale with our clients’ growth.
• Lifecycle Support: Provide high-quality technical support, addressing disruptions or logistical issues with a calm and structured approach.
• Stakeholder Coordination: Work effectively with internal sales teams and client C-level executives to ensure alignment on technical requirements.
• Process Ownership: Maintain a strong sense of accountability in enforcing technical standards.
• Client Advocacy: Actively seek ways to solve client problems proactively and improve their technical environment.

Work conditions:

• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry.
• Market Exposure: Expand your expertise by engaging with international markets across the EMEA.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth.

We are looking for a Technical Support Manager (L1) to provide high-level assistance to our customers and partners. This role includes diagnosing and troubleshooting software issues, as well as configuring customer and provider accounts, including AI models.

📌 Please note: This position requires working night shifts, including:

One shift from 11:00 PM to 8:00 AM (23:00 – 08:00)
One shifts from 10:00 PM to 7:00 AM (22:00 – 07:00)
 

Primary responsibilities of a Technical Support Manager:
- Diagnose and troubleshoot technical issues, including account setup;
- Ask customers targeted questions to quickly understand the root of the problem;
- Guide clients and providers through issue resolution via phone, email, or chat;
- Properly escalate unresolved issues to appropriate internal teams;
- Provide prompt and accurate feedback to customers;
- Oversee the integration pipeline;
- Configure provider and client accounts;

- Utilize AI models to automate issue diagnostics, analyze client data, and optimize support processes.

Requirements & Skills

- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;

- Ability to diagnose and troubleshoot basic technical issues;

- Experience working with AI models for data analysis, process automation, or customer support;

- Excellent problem-solving and communication skills;

- Excellent skills in SQL;

- Ability to provide step-by-step technical help, both written and verbal;

- BS degree in Information Technology, Computer Science, or relevant field.

Probation

- Standard probation — 3 months (may be exceptional cases)