Jobs Customer/Technical Support

 
📍 Work format: Remote ONLINE OFFICE 
📄 Contract: B2B  
🗓 Schedule: Monday–Friday, 5/2  

🕒 Available shifts:
- Morning: 06:00–15:00
- Day: 14:00–23:00
- Night: 23:00–08:00

🚀 Why Join Us?
- Work on an international product targeting the US market
- Stable cooperation and competitive compensation
- Official B2B contract
- Opportunities for professional growth within the project

✅ Requirements
- English proficiency: C2
- At least 1 year of relevant work experience
- Confident use of Excel / Google Sheets
- Strong analytical and mathematical skills
- Attention to detail, responsibility, and independence

📌 Key Responsibilities
- Learn the product and customer support processes
- Handle cases and coordinate with internal teams
- Identify and organize frequently asked questions
- Maintain spreadsheets, prepare internal reports, and keep data up to date

EverHelp is a team of professionals developing outsourcing support services for products all over the world at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We're against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We are looking for a Customer Support Representative (English Desk) to join our team and provide high-quality support for an international consumer technology business. In this role, you will help customers resolve their inquiries, deliver a positive customer experience, and collaborate with different teams to find effective solutions.

Your future responsibilities include:

• Handling customer inquiries through chats, support tickets, and outbound calls in a professional and empathetic manner;
• Investigating customer issues and providing accurate, timely, and effective solutions;
• Performing back-office tasks and maintaining accurate customer records and case documentation;
• Collaborating with internal teams and other departments to resolve complex customer requests;
• Managing multiple tasks and customer conversations while maintaining high service quality;
• Learning and applying company policies, procedures, and relevant consumer regulations.
• Location - Ukraine

Needed experience & skills:

• Preferably 6+ months of experience in Customer Support (motivated candidates without prior experience are also welcome);
• Advanced English proficiency: C1 written and B2+ spoken;
• Strong problem-solving, critical thinking, and decision-making skills;
• Genuine empathy, a customer-oriented mindset, and a willingness to help;
• Excellent written communication skills with the ability to provide clear, structured responses;
• Ability to multitask, prioritize tasks, and remain composed under pressure;
• Strong attention to detail, ownership, and accountability;
• Team-oriented attitude, adaptability, and eagerness to learn.

Nice to have skills:

• Experience handling multiple chats or support tickets simultaneously;
• Knowledge of additional European languages;
• Experience supporting international customers or working with complex products and services.

Work with EverHelp is about:

• Opportunity to join a Ukrainian company and support the Ukrainian economy;
• 20 paid vacation days and 10 paid health days for mental and physical recovery;
• Annual salary reviews;
• Systematic learning & development within a team and on an individual level.
• A team of professionals ready for knowledge sharing, internal professional communities, and team buildings;
• Corporate discounts on gym memberships and various services, including medical services, language schools, etc.

We are looking for a Customer Support Specialist to assist players, respond to their inquiries, and provide a high level of customer service.
We are looking for a responsible and communicative person who can handle multiple conversations simultaneously, work efficiently under pressure, and remain calm when dealing with challenging situations.

Requirements:
Experience: Previous experience in Customer Support is required. At least 1 year of experience in the iGaming industry is preferred.
English: Intermediate level (B1) or higher, with the ability to communicate with players in chat and write clearly and accurately without relying on translation tools.
CRM and Support Tools: Experience working with CRM systems, live chat platforms, and ticketing systems.
Multitasking: Ability to handle multiple chats simultaneously, respond quickly to inquiries, and remain efficient during periods of high workload.
Communication Skills: Strong written communication skills and the ability to explain information clearly and politely.
Stress Resistance: Ability to remain calm and professional when dealing with dissatisfied or difficult players.
Attention to Detail: Accuracy, responsibility, and the ability to follow internal procedures and work guidelines.
Problem-Solving: Ability to find information independently, investigate issues, and make decisions within the scope of responsibilities.
Learning Ability: Willingness to learn quickly, process large amounts of information, and adapt to new procedures.
Shift Availability: Willingness to work rotating shifts, including night shifts.

Responsibilities:
Provide customer support to players via live chat.
Respond to player inquiries, requests, and complaints in a timely and professional manner.
Assist players with issues related to the platform.
Use CRM systems and support tools to manage customer inquiries.
Handle multiple conversations simultaneously while maintaining high service quality.
Investigate issues independently and collaborate with other departments when necessary.
Follow internal procedures, guidelines, and communication standards.
Ensure a positive customer experience and maintain a high level of customer satisfaction.

Looking for a remote role in an international project where you'll use English every day (and Spanish, if you have it) in live conversations with people across the US? Join Trucker Guide - we help American truck drivers on the road, from navigation and hotels to urgent roadside help.
 

Format: fully remote · Schedule: 12-hour shifts, day or night · Workload: no more than 42 hours per week.

About the company https://truckerguideapp.com/

Trucker Guide is an innovative product IT company building an advanced navigation and information platform for the trucking industry in the North American market (US and Canada).

• Milestones: since its active launch in late 2022, the app has grown rapidly - over 750,000 downloads and strong ratings (4.7/5) on the App Store and Google Play.
• Product: a full ecosystem (mobile & web) that brings together more than 450,000 points of interest (POIs) and helps thousands of drivers and dispatchers optimize complex routes every day - purpose-built truck navigation (accounting for vehicle dimensions), infrastructure search (truck stops, repair shops, fuel stations), live traffic-camera monitoring, and B2B route-planning tools.
  
   

Open position: Partner support specialist

We're launching a new product on our platform - Roadside Assist https://roadservice.truckerguide.app/. It works on a model similar to Uber/Bolt, but for trucking: a driver submits a request about a breakdown on the road, and a partner (tire shop, towing company, repair shop) accepts and fulfills it.

What you'll do (phone-based work only)

• Supporting existing requests: a driver has submitted a request, it's reached the partner, but they haven't responded - you call the partner and ask them to respond promptly.
• Resolving issues: you help sort out the situation if a driver runs into a problem with a partner during booking or while the service is being carried out.
• Recruiting new partners: if there are no partners yet in a driver's location, you get an automatic list of local shops, call them with a partnership offer, send them the signup link, and onboard the new partner onto the platform.
• You log the status of every case in the CRM.
  
   

What you'll get

• Daily live practice of your English (and Spanish, if you have it) - with real people in the US, not from a textbook.
• Your first professional experience on an international project - a strong line on your resume.
• Training before you start and team support from your very first shifts.
• Career growth: you're joining while the department is still being built, which opens up fast-track opportunities to grow into a Team Lead/Head role or move into adjacent departments (marketing, sales, finance, support).

What matters to us

• Confident English at a C1 level (spoken and written) - or English C1 + Spanish C1.
• Calm and polite even in stressful situations.
• Willingness to work shifts, including nights.

Nice to have: experience in customer support or a call center.

Conditions

• Format: fully remote.
• Schedule: 12-hour shifts (day/night), no more than 42 hours per week.
• Pay: $700-1000 (starting).

We provide ad account management services to media buyers and agencies across major advertising platforms. You'll be their main point of contact — the person who knows what's going on, responds quickly, and gets things resolved. Most of your day is chat-based. You need to know the ad ecosystem well enough to give accurate answers quickly.

Responsibilities:

• Provide prompt, effective support aligned with company standards via chat, occasional video calls when needed
• Onboard new clients, walk them through the service, set expectations, build trust from day one
• Deliver and manage ad accounts, handling appeals, monitor status and spend, handle ID reviews
• Resolve account issues, bans, unlocks, proxy errors and keep clients in the loop throughout
• Identify upsell and cross-sell opportunities, support retention of existing clients
• Track patterns in account performance and client behavior; flag insights that can improve the product or process

• Work closely with other departments

   

Requirements:

• Background in affiliate marketing or media buying - a must
• Understanding how Ad Accounts work from the inside
• B2+ English, written and verbal
• Comfortable working independently across shifts
• Proven ability to take initiative and resolve issues

We Offer:

• Remote work from anywhere
• Unlimited paid vacation days
• 5-day week with weekend shifts (Sat or Sun)
• Working hours: 10:00-19:00 or 11:00-20:00 (Kyiv time)
• 10 paid sick days
• English classes
• Take part in conferences worldwide

We are looking for an experienced and proactive Customer Support Manager / Head of Customer Support to lead, develop, and scale our Customer Support operations within a fast-growing international iGaming business.

You will have the autonomy to make decisions, implement improvements, and directly influence customer experience, operational efficiency, and business performance.

What You'll Do

Strategy & Operations

• Own and continuously improve the Customer Support strategy, processes, service standards, KPIs, and SLAs.
• Drive operational efficiency, service quality, productivity, and cost optimization.
• Manage workforce planning, resource allocation, and departmental budgets.
• Identify operational risks, bottlenecks, and improvement opportunities, turning them into actionable solutions.

Team Leadership

• Lead, mentor, and develop CS Supervisors and their teams.
• Build a strong, accountable, and independent leadership structure.
• Oversee recruitment, onboarding, training, and performance management.
• Create a high-performance culture focused on ownership, continuous improvement, and results.

Cross-Functional Collaboration

• Work closely with Product, CRM, VIP, Payments, Risk, KYC, Compliance, Finance, and Tech teams.
• Manage operational communication with external B2B clients and partners, including SLAs, escalations, and service requirements.
• Ensure smooth implementation of product updates, regulatory changes, and internal processes.

Customer Experience & Business Impact

• Analyze customer feedback, operational data, and performance metrics to drive meaningful improvements.
• Improve CS tools, workflows, automation, and AI-driven solutions.
• Take ownership of complex escalations, recurring issues, and corrective actions.
• Develop initiatives that positively impact customer satisfaction, retention, efficiency, and overall business results.

• Provide senior management with strategic insights, recommendations, and data-driven solutions.

   

What We're Looking For

• 5+ years of experience in a Customer Support Manager, Head of CS, or similar leadership role within the iGaming industry (must have).
• Proven experience managing large, remote, and/or shift-based Customer Support teams.
• Strong understanding of CS operations, KPIs, SLAs, quality assurance, and performance management.
• Experience with Zendesk, Intercom, live chat platforms, or similar CS tools.
• Strong analytical, strategic, and business-oriented mindset.
• Ability to independently make decisions, take ownership, and deliver measurable results.
• Experience optimizing workflows, improving operational efficiency, and implementing scalable processes.
• Strong stakeholder management and cross-functional collaboration skills.
• Excellent leadership, communication, and problem-solving abilities.
• Fluent English.
   

Nice to Have

• Russian language proficiency.
• Experience implementing automation and AI solutions in Customer Support.
• Experience working across both B2B and B2C iGaming operations.
   

What We Offer

• 20 vacation days + 36 paid sick leaves per year.
• Flexible schedule with no micromanagement.
• A high-impact leadership role with real decision-making authority.
• Opportunity to shape Customer Support strategy, processes, and team development.
• Freedom to introduce new ideas, drive improvements, and influence business results.
• International team with transparent processes and fast decision-making.
   

Join us and take ownership of building a high-performing, scalable Customer Support function that delivers exceptional customer experience and measurable business value.

🚀Technical Support Engineer (night shifts) full time position

We’re looking for a Technical Support Engineer to join our remote team and ensure smooth operation of our applications during week days .

Schedule: Monday–Friday:

00:00–08:00 (GMT+3)

Location: Remote

🎯What you’ll do

• Provide prompt, professional support via chat, email, and ticketing tools
• Monitor infrastructure & app health to ensure uptime and performance
• Troubleshoot bugs; escalate critical issues to the engineering team when needed
• Run routine checks on cloud services and resolve infra-level problems
• Log incidents, track resolutions, and evolve our internal knowledge base
• Partner with Engineering & QA for smooth handovers and clear communication

🧩What we’re looking for: 

• Сonversational English level: at least Upper-Intermediate, and if it's higher, that's even better.
• 6+ months experience with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (e.g., Python, Django, Databases, AWS)
  • Strong technical fundamentals (data types, HTTP, REST, git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, or internships) — GitHub links welcome
• Good knowledge of PostgreSQL (or another relational DB)
• Familiarity with AWS (EC2, S3) — basics are fine
• Solid analytical & debugging skills
• Basic understanding of REST APIs and front-end (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and as part of a team

Nice to have

• Experience with Docker/Kubernetes and CI/CD pipelines
• Knowledge of web app security principles
• Background in Agile/Scrum environments

🎯We Offer:

• Paid vacation and sick leave
• We provide the equipment you need to work comfortably (if required)
• We cover 50% of courses if you want to grow professionally
• Regular salary reviews based on your performance
• Competitive salary, depending on your experience
• Always on-time payments — no delays

• A normal, supportive team without unnecessary bureaucracy

   

If you like staying ahead of problems and owning the night shift, we’d love to hear from you.

Bringg is on a mission to transform last-mile delivery into a powerful driver of growth, loyalty, and operational excellence. As an AI-powered SaaS platform, we help leading enterprises and Fortune 500 retailers and logistics providers orchestrate smarter, more efficient delivery operations - from same-day to scheduled delivery - streamlining operations and enhancing customer experience at scale.

What You'll Do

• Handle both customer-facing and deep technical support questions from Bringg's enterprise customers
• Investigate reported issues using logs, SQL queries, and API calls to find root cause, not just symptoms
• Use observability tools (e.g. OpenSearch, Kibana, Grafana, Splunk) to monitor system health, catch issues proactively, and speed up incident investigation
• Use AI-assisted tools to accelerate log analysis, pattern-match recurring issues, and surface likely root causes before manual digging
• Manage a queue of competing priorities, escalating the right issues to R&D with clear, actionable bug reports
• Own production incidents end-to-end, including communicating status to internal and external stakeholders
• Validate fixes through functional testing before they go back to customers
• Contribute to and improve a shared knowledge base, using AI tools to help identify gaps and keep documentation current

What You Bringg
Must-haves:

• 2+ years of experience in L2 or L3 technical or application support
• Proven experience using SQL at an intermediate level
• Proven track record working with REST APIs
• Strong hands-on experience with at least one modern observability platform (e.g., OpenSearch, Kibana, Grafana, Splunk or similar tools) including log analysis, monitoring, incident investigation, root cause analysis, and proactive detection of system health and performance issues
• High level of English (a must!) with both strong written and oral communication skills

Strong advantages:

• Experience with providing technical and application support for Web & Mobile platforms
• BS degree in Computer Science or related technical field
• Customer-facing experience
• Experience working in operationally critical environments in high-pressure situations

Note: The position requires working in shifts (including night shifts 00.00- 08.00) during business days, and weekend shifts (day & night shifts)

The salary range for this position is $2,100 - $2,500 gross. Final offer depends on experience, seniority, and other factors.

We care about our people!
Here's a glimpse of our benefits package:

• Home office setup: $500 home office equipment allowance
• Meal allowance: $100 monthly meal allowance
• Hybrid work: flexible hybrid work from home or office
• 20 days parental (non-birth) leave
• 2 vacation days + $250 gift when getting married
• A vacation day on your birthday
• Wellness budget: $100 monthly budget for wellness or a sports activity of your choice
• Health insurance provided after completing the trial period
• Support team members receive 2 extra days off per year, which can be taken at a time that works best for you

Lovat is looking for a Support Manager (no experience required)!

About Lappa:

Lappa provides comprehensive tax management solutions through a cutting-edge software platform. We empower businesses to navigate the complexities of tax management effortlessly, ensuring compliance, efficiency, and sustained success.

About the Role:

This is a full-time remote opportunity for an enthusiastic individual to join our growing support team. As a Support Manager, you will:

• Provide exceptional support to our clients, addressing inquiries and resolving issues promptly.
• Maintain and nurture relationships with existing clients to ensure their ongoing satisfaction.
• Collaborate with the sales team to identify opportunities for enhancing client experience and retention.

• Analyze client feedback and support data to inform improvements in our services and platform.

   

Qualifications:

• Excellent communication and interpersonal skills (written and verbal).
• Strong organizational skills and attention to detail.
• A passion for learning and a willingness to grow.
• Advanced or Upper Intermediate level of English and Russian language.

• Ability to work independently and as part of a team.

   

Bonus points:

• Experience in customer support or a related field (a plus, not mandatory).

• Fluency in Italian, French, or German (a valuable asset).

   

We offer:

• A supportive and collaborative work environment.
• Opportunity to learn from experienced professionals.

• Competitive salary and benefits package.

   

Monthly Base Salary:

• First Month: 375 EUR 

• Third Month: raise of 50-75 EUR gross is possible (dependent on client satisfaction and support metrics)

  
  There is also a chance of making this a full-time job in the future!

   

If you are a highly motivated individual with a passion for helping others, we encourage you to apply!

We look forward to hearing from you!

Job description:

Sales teams need support from with declined transactions of clients. Need to communicate with PSPs about payments of clients to get them approved fast and correctly. Communication in English with sales agents, manager, and psps via telegram/email/teams.

Requirements:

• Verbal and written communication skills in English, B1-B2;

• Proven experience in economic sphere will be a plus;

• Proven experience with payment systems will be a plus;

• Experience of work in bank will be a plus;

• High organizational skill & attention to detail to ensure all specifications are met;

• Ability to manage a number of tasks simultaneously;

• Independent in day-to-day job;

Basic salary 750 USD

Payment will be on crypto currency wallet.

Shifts - Monday - Friday: 9 hours during 6AM - 9PM

Weekends - 150%

Holidays - 150%

Vacation - unpaid

Location: Ukraine

Equipment: Yes

We are looking for a Support Engineer to keep Kyivstar's Big Data platform and data products running reliably every day. You will own the full incident lifecycle - from the first alert and triage to root-cause analysis, permanent fix and prevention - across our data pipelines, cloud and on-premises environments.

Requirements:

- 0,5+ years of experience as a Support Engineer.

- Basic knowledge of Linux

- Experience with git

- Experience with sh/bash

- Experience with diagnostic tools (curl, telnet, dig, etc.)

- Experience with monitoring and alerting systems like Prometheus, Grafana or others;

Will be a plus:

- Experience using configuration management software (Ansible, Terraform)

- Experience working with scripting languages experience (Python preferred).

- Experience with Docker, Kubernetes,

- Experience with CI/CD tools like Gitlab CI  or others.

- Experience with ELK stack

- Infrastructure as a code, GitOps principles understanding

- Experience working with Cloud (AWS preferred) 

- Experience with relational databases such as PostgeSQL, or others.

Responsibility:

- Incident management

- Maintaining environments and applications (AWS, on-prem servers, K8s clusters, etc.)

- Support development and BA teams

- Configuring and maintaining monitoring systems

- Opportunity to growth as devops

Title: Service Management Analyst
Reports to: Manager, Service Management
Department: Service Management
Location: Ukraine – Remote
Schedule: 9:00 AM – 6:00 PM Eastern Time
Term: International Contractor

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview

We are seeking a Service Management Analyst to join our growing Service Management team. This is a proactive, client-facing role responsible for improving service performance, driving accountability, and coordinating cross-functional resolution of incidents, problems, risks, and service-improvement initiatives across assigned client environments.

The Service Management Analyst will lead ITIL-aligned Incident and Problem Management activities, facilitate Root Cause Analyses, support Major Incident Management events, monitor client service health, and partner across Service teams to ensure issues are resolved thoroughly and recurring problems are addressed at their source.

The successful candidate will combine strong operational judgment, analytical thinking, client communication, and follow-through with the ability to influence technical and non-technical teams without direct authority. Success in this role will be reflected through improved SLA performance, reduced recurring incidents and backlog, stronger client satisfaction, high-quality incident and RCA documentation, timely reporting, effective compliance follow-through, and proactive identification of service risks before they become client-impacting issues.

Position Responsibilities:

• Drive incident follow-up and accountability for assigned clients, including escalations, aging tickets, SLA risks, outstanding actions, and backlog-reduction initiatives
• Identify recurring incidents, trends, and systemic issues that require Problem Management and coordinate the appropriate follow-through
• Facilitate Root Cause Analyses, ensuring technical contributors provide complete findings and documentation meets internal and client-ready quality standards
• Support Major Incident Management activities in partnership with the Incident Response Manager, including coordinating resources, opening incident bridges, maintaining timelines, tracking actions, managing updates, and escalating communication risks
• Monitor client service health, SLAs, KPIs, CSAT, backlog trends, incidents, problems, and other operational indicators to identify emerging risks and improvement opportunities
• Prepare and lead client Quarterly Business Reviews, presenting service performance, trends, risks, incidents, problems, and improvement initiatives to internal and external stakeholders
• Own and drive Service Improvement Plans and other corrective-action initiatives designed to improve service quality, reduce recurring issues, and strengthen client satisfaction
• Deliver accurate, timely service reporting and dashboards while translating performance data into actionable insights for leadership and service teams
• Support policy-compliance reviews, audit preparation, process-adherence checks, evidence requests, and corrective actions across Service functions
• Track adherence to ITIL-aligned processes and document gaps, exceptions, risks, and recommended improvements
• Partner with Service teams to create and improve playbooks, Standard Operating Procedures, knowledge-base content, training materials, and operational best practices
• Coordinate across NOC, Resource Coordination, Support, Onboarding, Service Operations, Talent Development, and other teams to improve handoffs, reduce process friction, and strengthen accountability

• Communicate service status, risks, dependencies, actions, and recommendations clearly and professionally to technical teams, business stakeholders, leadership, and clients

   

Requirements:

• 2–5 years of experience in service delivery, IT operations, service management, or a related operational role; equivalent demonstrated experience may be considered
• Working knowledge of ITIL practices, including Incident Management, Problem Management, Change Management, and continual service improvement
• Experience supporting Major Incident Management workflows and Root Cause Analysis documentation
• Strong analytical and reporting skills with the ability to interpret service metrics, SLAs, KPIs, trends, and performance data
• Ability to influence technical teams, drive accountability, and achieve outcomes without direct reporting authority
• Ability to communicate technical issues, service risks, and recommendations clearly to technical and non-technical stakeholders
• Strong organizational skills with the ability to manage multiple priorities, deadlines, follow-up activities, and cross-functional dependencies
• Strong written and verbal communication skills, including experience supporting client-facing communications, service reviews, or business-review materials
• Experience working with ITSM, ticketing, reporting, dashboard, or data-visualization platforms
• Strong attention to detail with the ability to produce accurate, complete, and professional incident, RCA, compliance, and service documentation
• Bachelor’s degree or equivalent relevant professional experience

• Ability to work remotely from Ukraine while maintaining consistent availability during the required 9:00 AM – 6:00 PM Eastern Time schedule

   

Desirable Qualities:

• Experience working within a Managed Service Provider, IT services, professional services, or multi-client technology environment
• Familiarity with ConnectWise Manage or a similar IT service-management platform
• Experience supporting audit tracking, policy compliance, process governance, or control-monitoring activities
• Experience preparing or presenting Quarterly Business Reviews, client health reporting, or service-performance reviews
• Experience developing dashboards or reports using Power BI, Excel, or similar analytics tools
• Experience identifying recurring service issues and translating operational data into practical improvement initiatives
• Strong understanding of service-quality, customer-satisfaction, and continual-improvement principles
• Familiarity with working across globally distributed technical and operational teams

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Company: A fast-growing Ukrainian company operating two international brands

Location: Remote

Type: Full-time. Evening and Night Shifts.

Language: English (external communication), Ukrainian (internal communication)

About Us

We are a fast-growing Ukrainian company operating two international brands: one specializing in full-service short-term rental property management (Airbnb and vacation rentals across Canada, the USA, and Dubai) and one operating in the health and wellness space, helping adults look and feel their best through evidence-based treatments delivered by licensed providers.

Together, our two brands are growing fast, and we're hiring a Chat Manager / Concierge Service Manager to join our remote support team. In this role, you'll manage guest communication for our short-term rental brand and client communication for our health and wellness brand, giving you exposure to two very different industries.

Responsibilities

• Respond to guest inquiries and messages for our short-term rental brand on platforms like Airbnb and VRBO
• Respond to client inquiries and messages for our health and wellness brand across chat, email, and other support channels
• Handle guest and client requests, concerns, and questions in a timely, polite, and professional manner
• Coordinate check-ins, check-outs, and special requests with internal operations staff
• Support health and wellness clients with general inquiries and appointment/consultation scheduling, routing any clinical questions to the appropriate licensed provider (no medical advice is given by this role)
• Manage guest and client communication during evening and night shifts
• Ensure high standards of hospitality and customer/client satisfaction across both brands

Requirements

• English: Intermediate to Upper-Intermediate (written and spoken)
• Strong writing skills with a polite, clear, and professional tone
• Experience in customer support or hospitality is a plus
• Comfortable communicating with two different types of customers (short-term rental guests and health & wellness clients)
• Ability to multitask and manage multiple chats
• Stable internet connection
• Responsible and responsive during assigned shifts

What We Offer

• Long-term remote position with a growing international company operating two brands
• Evening and night shift availability
• Supportive team and clear communication processes
• Valuable experience across the hospitality/property tech and health & wellness industries
• Monthly salary tied to the US dollar

We’re excited to welcome Customer Support Agents who speak French fluently, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in French and English, both written and spoken — at least B2 level

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Ascendix Technologies is an AI and Real Estate Technology partner founded in 1997 and headquartered in the United States, in Dallas, Texas. The company has branch offices in Poland, Portugal, and Ukraine and distributed teams all over Europe, as we have cooperated remotely since 2020. 

We help commercial real estate teams spend less time managing systems and more time closing deals—backed by 16+ years of hands-on experience in real estate and a full stack of AI, Salesforce, and custom development built for real estate workflows. Trusted by industry leaders who rely on us for their most critical software development initiatives. 

We are looking for a motivated and detail-oriented Concierge to join our Customer Support team. The concierge (support) function for the Ascendix products covers client request triage, case management in Dynamics 365, product troubleshooting, bug reporting and escalation, and day-to-day client-facing support.

Evening shifts only: 5:30 PM-2:30 AM (EET)

Requirements: 

• Strong spoken and written English—daily direct communication with US customers
• Support, helpdesk, or case management
• Able to triage, troubleshoot, and manage a case queue independently after ramp-up
• Clear technical communication—writes structured bug reports and client-facing responses

Nice-to-have:

• Salesforce experience (Administrator level or strong hands-on admin skills)
• Experience with SaaS or CRM products
• Commercial real estate or real estate domain familiarity

Responsibilities:

• Triage incoming client requests: categorize, resolve internally, or escalate to the appropriate team
• Manage a typical queue of 20 to 30 active cases while maintaining quality and timely follow-up
• Troubleshoot product issues across AscendixRE, Ascendix Search, Composer, Harvest, and AI Suite
• Create clear bug reports and escalation briefs for Product and Dev handoffs
• Maintain cases, tasks, and client records in Dynamics 365
• Translate technical topics into broker-friendly language for non-technical customers

Ascendix offers you:

Healthcare:

• 20 paid vacation
• 5 paid sickness

Career and professional growth:

• B2B and remote cooperation
• Career development and professional growth
• Technical performance reviews and 360 Evaluation
• Collaboration with a personal Direct Manager, Technical leads, and mentors

Learning and Development:

• Opportunity for external event compensation
• Internal knowledge-sharing opportunities

Corporate spirit:

• Online and offline events & team-buildings
• Friendly and supportive atmosphere
• Open management

Please note

By clicking the “Apply” button for the vacancy, you automatically consent to the processing of your personal data.

We sincerely appreciate each response and the interest you have shown in our job opening. If we do not contact you within a week, it means that, at this moment, your CV has not been selected for further consideration for this position. Nevertheless, we will keep your resume in our candidate database and will definitely inform you if a vacancy that matches your experience becomes available.