Jobs

Investing.com, the leading global financial news & data platform, is on the lookout for a Support Specialist to join our dynamic team and deliver exceptional service to both free and premium users.

What you’ll be doing:

• Provide top-tier user support for both free and premium subscribers across web and mobile platforms.
• Offer personalized assistance to premium users, acting as a trusted advisor and ensuring they maximize the value of our tools and resources.
• Develop in-depth expertise in our premium product offerings to efficiently resolve complex user queries.
• Conduct regular checks of the platform, focusing on premium features, to ensure smooth and seamless operations.
• Collaborate closely with internal teams (Product, R&D, QA) to troubleshoot and resolve technical issues, minimizing user impact.
• Use your understanding of global financial markets to provide insightful support tailored to user needs.

What you’ll bring:

• At least 2+ year of experience in customer support, preferably within the financial sector.
• Strong technical proficiency with web and mobile platforms and the ability to quickly learn new tools.
• A proven track record of delivering exceptional support, with an emphasis on VIP or premium-tier service.
• Fluency in English (written and verbal) with excellent communication skills.
• Ability to manage multiple tickets or projects simultaneously, with effective prioritization and minimal supervision.
• Familiarity with website management and customer service best practices.
• High motivation, a proactive problem-solving mindset, and an eye for detail.
• Preferred experience in financial website management or closely related fields.
• Solid knowledge of financial markets, instruments, and trends, coupled with a willingness to stay updated.

Who we are:

Investing.com was founded in 2007 and now has over 250 employees worldwide. 

With 60 million monthly unique visitors, 4 billion page views, over 500 million sessions, and coverage of over 300,000 financial instruments, Investing.com is one of the top two global financial websites.

We provide unlimited access to cutting-edge financial market tools—real-time quotes and charts, customized portfolios, personal live alerts, calendars, calculators, and financial insights—completely free of charge.

In addition to global stock markets, we cover world indices, ETFs, commodities, bonds & interest rates, cryptocurrencies, futures, and options. Investing.com strives to be a one-stop shop for traders and investors, with apps available on multiple platforms.

What we offer:

• A chance to join one of the leading financial markets platforms worldwide.
• Challenging assignments in a fast-paced, international environment.
• Excellent benefits and a high-energy working atmosphere.
• Opportunities for professional growth, creativity, and proactive contributions.
• A supportive team culture that values initiative, attention to detail, and collaboration.

As with all Investing.com positions, we’re looking for someone self-motivated, meticulous, and resourceful, with the ability to work both independently and as part of a team.

Check out openings on our career website: https://www.investing-careers.com/

Our Privacy Policy:

Your resume and information will be kept confidential.

Sempico Solutions is an innovative international Telecommunication player providing customers with different telecom services such as: A2P, P2A SMS services, offering omnichannel communication with end users, as well as proprietary software.  We are currently looking for a Technical Support Specialist with experience in telecom (ideally in an SMS hub or provider) to join our growing team.

We offer:

• Opportunity to work remotely.
• Convenient work schedule: Monday to Friday, from 9:00 to 18:00 (with a 1-hour lunch break).
• Competitive salary with a fixed base and performance-based bonuses.
• Step-by-step onboarding and training process.
• Internship and training at the company's expense.
• Career development opportunities.
• Collaboration with global international brands and partners.
• Chance to improve your English skills.
• A cohesive and friendly team — everyone you’ll work with is responsible, hardworking, progressive, and fun. We value common sense and a good sense of humor. No bureaucracy — we’re all on a first-name basis.
  
   

Our ideal candidate should have:

• Fluent Ukrainian, and English at B2 Upper Intermediate level or higher (both spoken and written).
• Ability to clearly express thoughts, especially in written communication.
• Responsibility, honesty, and punctuality.
• A strong client needs analysis skills and the ability to select effective technological solutions.
• Structured thinking, high self-organization, attention to detail, excellent communication and teamwork skills.
• Self-motivated and result-oriented.
• Basic knowledge of network protocols (TCP/IP, HTTP, DNS).
• Basic knowledge of Linux command line.
• Preferred: Familiarity with SMPP protocol basics. 
• Be technically equipped — our work requires being online during working hours regardless of power outages. Reliable internet connection and charged equipment are a must!

Main Responsibilities:

• Provide timely and professional technical support to clients and partners via email, ticketing system and other communication channels.
• Monitor SMS traffic delivery, troubleshoot message delivery issues and escalate to relevant teams when necessary.
• Analyze SMPP logs, and other system data to identify and resolve client issues.
• Assist clients with integration and interconnection processes, including SMPP, HTTP API.
• Maintain detailed records of support cases, actions taken, and resolution outcomes.
• Collaborate with internal teams (sales, routing, billing, operations) to ensure fast and accurate issue resolution.
• Stay up-to-date with system changes, platform updates, and new features relevant to messaging services.

Description:

Dripify is a pioneering remote-first IT product company specializing in the development of outreach automation products. We empower businesses by enhancing the efficiency and organization of their hiring, sales, and marketing communication processes. Our innovative solutions redefine the way companies approach outreach, making interactions more effective and seamless.

We are looking for a detail-oriented Customer Support Representative to join our international support team. The ideal candidate will provide timely and effective customer service via live chat and email. You’ll onboard and support users, troubleshoot technical issues, and collaborate with our product and engineering teams to ensure the best customer experience.

Requirements:

— Advanced proficiency in English (Written).
— Minimum of 3 years of experience in customer support.
— Basic knowledge of ticketing systems (e.g., Intercom, Zendesk, JIRA, Salesforce, etc.).
— Previous experience in a SaaS business environment is highly desirable.
— Strong organizational skills, ability to manage multiple issues/projects, and exceptional communication skills.
— Working hours: 2 PM — 10 PM (UA time), with slight flexibility to accommodate US and EU time zones.
— Performing on weekends by internal agreement.

Responsibilities

— Respond to customer inquiries via live chat and email.
— Resolve technical issues and escalate bugs or complex problems to relevant teams.
— Successfully onboard new users, conduct troubleshooting/onboarding calls with clients (occasional outbound calls) and ensure they are getting the most out of our platform.
— Advocating for the customer by taking their feedback and sharing it with other departments, to improve processes and product offerings.
— Maintain high standards of customer service by providing outstanding assistance.

Would be a plus:

— Additional language would be nice (French/German)
— Previous experience with LinkedIn automation tools would be perfect

Work conditions:

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:

✅Call with Recruiter — ✅Test task — ✅Interview with Head of Support— ✅Reference check— ✅Offer

Hi, we’re BetCare 👋
 

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.
 

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.
 

WHO WE ARE LOOKING FOR 😎

We are seeking a highly motivated and organized VIP Manager

with at least an Advanced level of English proficiency and a minimum of 6 months of proven experience in a similar role in the Gambling niche. 

The ideal candidate has a proven track record in a similar role, excellent communication and troubleshooting skills, and a strong customer-focused mentality.

We value: respect, transparency, commitment, responsibility, and attention to detail.
We despise: dishonesty in any form, exaggerated snobbism, and unprofessional work ethics.

Main Responsibilities 🦾

• Build trust and maintain long-term relationships with high-value players through personalized communication and exceptional service.
• Drive player engagement through email, chat, and messenger platforms
• Boost player activity and retention by offering personalized bonuses, promotions, and exclusive deals.
• Monitor player behavior and activity to create individualized offers and memorable experiences.
• Work closely with CRM, Marketing, and Payments teams to ensure a seamless and premium VIP journey.
• Track, analyze, and report on key VIP KPIs, providing insights and suggestions for ongoing improvements.
  
   

A Few Musts ❗

• Proven experience as a VIP or Sales Manager in the iGaming industry.
• Strong command of English (C1 level); proficiency in German is a strong advantage.
• Outstanding communication skills, with a sharp eye for detail, empathy, and a professional tone.
• Resilience under pressure and confidence in managing high-value, high-demand clients.
• Solid understanding of bonus systems, KYC/verification flows, payment processes, and platform functionality.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet-friendly 🐶).
• Comprehensive onboarding program, which will help you to facilitate your seamless integration into projects and enhance your adoption of best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You're okay with the night shifts (23:00–07:00), they come with bonuses 💰
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Out of the Box Systems is an IT company specializing in creating high-performance, secure, and reliable software solutions. We build software for various industries, including finance, healthcare, and gaming. We value our reputation and, therefore, build our team with top-tier specialists. Learn more about us on our website.

Key Responsibilities:
*Analyzing and processing information.
*Handling organizational matters.
*Organizing the digital workspace.
*Assisting with event organization.
*Administering workflows and coordinating the team's work.
*Answering calls and making outbound calls as needed.
*Interacting with team members, partners, and clients.
*Executing tasks assigned by the management.
*Working with instructions and scripts.

Please note: You will not be expected to perform the entire range of duties. Based on your experience and expertise, you will be assigned a subset of these responsibilities.

Requirements:
*Strong ability to structure information and processes.
*Excellent multitasking skills.
*A high level of empathy and strong communication skills.
*Critical thinking abilities.
*Transparency and reliability.
*A passion for learning.
*Adaptability and a quick grasp of modern digital tools.
*Upper-Intermediate (B2) or higher level of English.
*Digital literacy (experience with Notion, Google Docs, Google Sheets, *Google Slides, Google Calendar, Telegram, etc.).
*The ability to read between the lines.
*Dedication to our projects.

Nice-to-Have:
*Previous experience as an Executive/Personal Assistant, Administrator, or in a customer support role.
*Experience working in the IT industry.

What We Offer:
*A fully remote working environment.
*Opportunities to enhance your planning and productivity skills.
*A demanding but friendly environment working alongside A-players.
*Regular feedback and support in planning your learning and career growth.
*Independence from the local market and integration into the global economy.
*Opportunities to improve your English proficiency.
*Regular salary reviews.
*Corporate training and workshops for continuous professional development.

About us

At OWOX, we believe everyone should have easy access to data. That’s why we created a platform that connects data teams and business users, bridging the gap between business data and decision-makers.

OWOX BI is trusted by over 165k users who collaborate around data marts to make data-driven decisions and grow revenue faster.

Imagine a world where exploring data is as easy as driving a car — without the limitations of public transport (dashboards) or the cost of a private driver (data analysts).

That’s exactly what we provide!

👋About the Role

We’re looking for a Customer Success Manager who’s not afraid to dig deep, ask the right questions, and become a trusted partner to high-value customers. If you’ve ever been the analyst who got what users actually needed, the agency pro juggling clients with ease, or the marketer who knew there had to be a better way — this role is calling.

We believe that great customer success is about more than answering questions — it’s about unlocking value, inspiring confidence, and becoming a trusted partner. You’ll be working with forward-thinking digital teams, who want more from their data — and help them get there.

Your job will be to understand their goals, guide them to wins, and ensure they stick around because they genuinely love using our platform.

💪What you’ll do

• Build relationships with economic buyers — understand their motivation, and know their goals and KPIs.
• Be the strategic partner for senior marketers and digital leads — onboard them, guide them to their first “aha!” moments, and keep that momentum going.
• Make complex things simple — help marketing specialists and analysts get the most from our product, whether it’s setting up the right workflows or showing them smarter ways to report on performance.
• Act as the customer’s voice — gather feedback, spot trends, and work closely with our product and analytics teams to make our platform even better.
• Stay one step ahead — proactively manage relationships, monitor customer health, and ensure they get value month after month.

• Own the outcome — whether it’s retention, satisfaction, or expansion — you’ll play a key role in driving impact for both the customer and the company.

   

🔎What we’re looking for

• 3+ years of experience as a Customer Success Manager, Marketing Manager, or Digital Analyst in a customer-facing role.
• High proficiency in written and spoken English (level Upper-Intermediate or higher). You’ll be speaking with customers around the globe.
• A natural communicator — you can clearly explain ideas, lead conversations with confidence, and make users feel heard and supported.
• Strong critical thinking — you know how to get to the root of the problem and won’t stop at “good enough”.

• Self-driven and proactive — you spot opportunities before they become issues and love taking initiative.

   

☺️You’ll feel right at home if you

• Used to be an analyst or worked in sales and know what end users really need.
• Worked in a marketing agency and want to bring your client relationship skills into a product company.
• Were once “on the other side” — a marketer, product or digital manager who knows what makes a product truly useful.
• Have experience with tools like GA4, Looker Studio, BigQuery, or product metrics like MRR and retention.

• Enjoy startup dynamics and cross-functional teamwork.

   

🤝What we offer

• A wide variety of projects and real challenges — every customer comes with a different context, goals, and opportunities. Boredom is not on the menu.
• Direct impact on how client projects evolve — you’re not just responding to requests, you’re a trusted advisor helping shape real decisions.
• A real voice in product development — your feedback from the field helps shape what we build next.
• Freedom to bring your ideas to life — if it makes sense, we test it; if it works, we scale it.
• A smart and friendly team, where curiosity, ownership, and collaboration are genuinely valued.
• Zero bureaucracy — we trust you to own your work and make decisions.
• Flexible schedule and remote-friendly culture — we care about outcomes, not hours.

At OWOX, you will discover a great environment for professional growth, a supportive atmosphere, and the opportunity to collaborate with experts in their field.

What you will do:

• Work with incoming tickets in Zendesk with a focus on billing issues.
• Provide quality support while adhering to the team’s SLAs and KPIs.
• Handle customer complaints and come up with creative solutions in line with Gismart’s support policy.
• Test new support channels in the future, e.g. chat support and phone support.
• Create and maintain the library of saved replies.
• Collaborate across teams for reporting and bug resolution.
   

Key qualifications:

• Written English — Advanced (C1-C2). Ability to create complex step-by-step instructions and handle billing issues while keeping replies clear, structured, and polite.
• Speed typing.
• Understand how mobile apps work (app versions, updates, compatibility with various devices).
• Understand the nature of subscriptions: renewals, refunds, billing.
• Stress-resistant
• Ability to work independently
• Good time management skills
• Be a team player
   

Will be a plus:

• Experience with PayPal/ Stripe or other payment platforms
• Experience with a ticket or chat systems (Zendesk/ Intercom/ Freshdesk, etc.)
• Genuine interest in the wellness sphere (dance, self-care, face yoga, nutrition).
   

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Flexible Public Holidays Policy: Gismart provides its employees with 6 fixed public holidays per year and gives you the freedom to choose 5 additional holidays to your liking.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: English language. 

Job Details:
 

Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: Japanese language. 

Job Details:

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

Product company is looking for a Support Tier 2 to work remotely.

The company is the world's fastest financial technology provider, offering a comprehensive, turn-key solution for automated trading systems and brokers. Certified with over 100 FX trading venues representing over 95% of FX liquidity, it delivers an end-to-end solution through a unified API for both Maker and Taker, enabling its customers to focus on their core businesses. 
 

The company has created a product that allows international companies and banks to conduct instant transactions on global currency exchanges with minimal time delay using the company's low-latency gateway. This solution is an advantage for them to get ahead of competitors by fractions of milliseconds.

The company is actively growing every year and continues to continuously hire IT specialists for various positions. They are stable in the market, constantly evolving, and have many new projects.
 

Required: experience in technical support (Tier 2 or Tier 3), Linux experience, experience with logs and network stack.

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: German language. 

Job Details:

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

- Location: Remote (Europe-based: EU/EEA/UK) — Must provide a consistent 2–4 hour overlap with PST
- Employment Type: Full-time

Role Summary
You will be the first point of contact for customers seeking technical assistance. You’ll troubleshoot common issues, triage complex cases, document solutions, and ensure customers have a fast, friendly, and accurate support experience.

Key Responsibilities
- Provide first-contact resolution via email, chat, and phone within defined SLAs
- Diagnose and troubleshoot basic hardware, software, account, and network issues
- Guide users through step-by-step solutions and knowledge base articles
- Accurately categorize, prioritize, and escalate tickets when needed
- Document issues, steps taken, and resolutions in the ticketing system
- Monitor system status pages, incident channels, and alert queues
- Proactively follow up to ensure timely resolution and customer satisfaction
- Collaborate with Engineering on bugs, incidents, and fixes
- Suggest improvements to KB articles, macros, and support workflows
- Uphold data privacy, security, and compliance best practices

Required Qualifications
- 1+ year in a help desk, IT support, or customer-facing technical role
- Strong customer empathy, communication, and problem‑solving skills
- Working knowledge of common OS (Windows/macOS), browsers, and basic networking
- Familiarity with ticketing systems (e.g., Jira Service Management) and chat tools (e.g., Slack, Teams)
- Ability to follow runbooks, ask clarifying questions, and document clearly
- Comfortable supporting non-technical users with patience and clarity
- Availability to work European daytime hours with a consistent 2–4 hour overlap with 8:00am–12:00pm PST (adjusted for DST)
- Understanding of HIPAA and privacy/security best practices in healthcare
Nice to Have
- Exposure to basic API usage, webhooks, or browser dev tools (console/network)

Tools You’ll Use
- Ticketing: Jira Service Management
- Collaboration: Slack | Teams
- Productivity: Microsoft 365
- Knowledge Base: Confluence

We are seeking an experienced payments professional to join our team as an Onboarding / Technical Account Manager.

In this role, you will act as the primary point of contact for newly onboarded merchants, ensuring seamless technical integration, optimal payment flow configuration, and ongoing operational efficiency. You will collaborate closely with product, engineering, and compliance teams to deliver a best-in-class merchant experience.

Key Responsibilities

• Lead merchants through the full onboarding process, including account activation, technical configuration, and go-live readiness.
• Advise merchants on payment flow design, routing strategies, and decline mitigation.
• Configure merchant profiles in the platform’s administration environment – including limits, risk parameters, and user permissions.
• Investigate and resolve payment processing issues, providing detailed feedback on decline codes, authorisation flows, and 3-D Secure transactions.
• Manage support cases in English and Russian/Ukrainian, ensuring timely and accurate responses.
• Liaise with internal product, development, and compliance teams to address merchant requirements and resolve complex issues.
• Monitor merchant performance post-launch, identifying optimisation opportunities.

Requirements

• Minimum 2 years’ experience in fintech, PSP, acquiring, or card scheme-related roles.
• Proven track record in a client-facing, technically focused position within the payments industry.
• Strong understanding of card payment processing, including authorisation logic, decline reasons, and 3-D Secure 2 protocols.
• Practical experience with merchant administration tools, ticketing systems (e.g. Jira, Zendesk), and API testing tools (e.g. Postman).
• English at B2 level or above; fluency in Russian/Ukrainian.
• Excellent communication skills, with the ability to explain technical concepts to both business and technical stakeholders.
• Ability to manage multiple merchant relationships simultaneously while maintaining high service standards.

Desirable

• Familiarity with anti-fraud systems, PCI DSS compliance, and KYC/KYB processes.
• Experience working with global acquiring banks and international payment gateways.
• Understanding of cross-border payments, multi-currency settlement, and regional compliance nuances.

About TaxDome

TaxDome is a fast-growing SaaS platform transforming how accounting and tax professionals run their businesses. Our all-in-one solution powers thousands of firms globally to automate workflows, enhance client experience, and grow efficiently.

Behind our product is a support team that’s not just reactive — we're strategic, curious, and technical to the core.
 

Who we're looking for:

We're in search of a talented and experienced Middle/Senior Technical Support Specialist (SL2) to take part in supporting development of our product.
 

What you will do:

This isn’t your average support role. You’ll join a skilled Level 2 support team that acts as the brain trust for tough technical challenges — bridging Support, Product, and Engineering.

• Investigate and resolve escalated technical issues reported directly by customers or escalated internally by the SL1 team.
• Analyze logs and dig into the codebase to identify bugs or platform issues
• Support clients with advanced website setup (e.g., custom domains, landing pages)
• Assist in configuring integrations and automation workflows
• Build step-by-step troubleshooting guides and improve internal documentation
• Collaborate closely with developers when deep technical expertise is needed
• Participate in cross-team calls to align on ongoing questions and processes
• Proactively identify recurring issues and recommend systemic fixes
• Cover 2–3 evening shifts per week to support global clients
   

Key Metrics You’ll Own:

• First Response Time and CSAT
• Rate of successful issue investigation without escalation
• Internal satisfaction from cross-functional collaboration
   

What you bring:

• 2-3+ years of experience in technical support, QA, or systems analysis
• Upper-intermediate or higher English (spoken and written)
• Proficient in reading logs and basic code
• Comfortable with HTML, CSS, and web troubleshooting
• Clear communicator who can explain technical concepts simply
• Strong analytical skills — you thrive on root cause analysis
• Experience with CMS or website builders is a plus
• Located in EST or European time zones
   

Bonus Points If You Have:

• Experience with scripting or automation tools
• Background in InfoSec, QA, or system integration
• Familiarity with Intercom, Jira, or similar platforms
   

How We Work:

• Remote-first, async-friendly team across 40+ countries
• Ownership mindset — we value initiative over micromanagement
• Rapid iteration with tight feedback loops
• You’ll have autonomy, clarity, and strong peer support from day one
   

What Success Looks Like:

• You independently solve complex support tickets and reduce SL1 escalations
• You help raise the technical bar across Support through documentation and mentoring
• You identify patterns in issues and surface insights to Product and Engineering
• You evolve your role — many of our SL2s move into QA, InfoSec, Systems, or Ops within 12–18 months
   

Why Join Us:

• Work on meaningful, complex challenges — and actually see your impact
• Be part of a close-knit, technically skilled team that collaborates across the org
• Grow your career in the direction you choose — many of our SL2s go on to QA, Systems Analysis, InfoSec, and more
• Flexible remote setup, smart teammates, and a product you’ll be proud to support
   

Interview Process:

• Intro call with recruiter
• Practical task-based assessment
• Technical Interview
• Cultural Interview with Hiring Manager