Jobs Customer/Technical Support

About Us
Yespo is an omnichannel Customer Data Platform for mid-size and enterprise businesses in retail, e-commerce, and SaaS. We help companies communicate with their customers across all channels — increasing sales and building long-term loyalty. We’re actively growing in European and US markets and looking for ambitious, proactive specialists to grow with us.

Role Focus
This is a full-cycle CSM role — you’ll own the client journey from onboarding through long-term success. You’ll work primarily with English-language accounts, guiding clients through integration, activating product potential, and ensuring they stay engaged and grow. You’ll also proactively identify at-risk clients outside active support, analyze patterns, and work with product and analytics to turn insights into action.

Key Responsibilities:
• Own the full client journey: from kickoff and integration to ongoing success and growth
• Conduct discovery sessions to map client business goals to Yespo capabilities
• Create and maintain integration roadmaps; coordinate with internal teams to ensure smooth launches
• Proactively identify blockers and resolve them before they impact the client
• Conduct product demos and training sessions tailored to each client’s use case
• Monitor client performance metrics; identify risks early and act to eliminate them
• Analyze patterns among clients outside active support — identify root causes and propose solutions together with Product and Analytics
• Serve as the bridge between the client, integration team, and other internal departments
• Collect and structure client feedback; pass actionable insights to Product and Tech
Skills & Experience
• 2+ years in customer success or account management — ideally in a B2B SaaS or product company
• Strong communication skills, both written and verbal — you can explain complex things simply
• Analytical mindset: able to find patterns, decompose problems, and build a plan
• Comfortable owning accounts end-to-end with minimal oversight
• English — Upper-Intermediate or higher: this is your primary working language, as you’ll be managing English-language accounts
• Hands-on experience with e-commerce, CRM, or marketing automation concepts

Would Be a Plus:
• Familiarity with e-commerce platforms and their integrations: WooCommerce, Shopify, OpenCart, Horoshop, etc.
• Understanding of omnichannel marketing: email, SMS, push, in-app
• Experience working with Notion, Elastic, or Looker Studio
• Hands-on experience with CDP or marketing automation platforms

We Offer:

• Flexible 8-hour work schedule, Mon-Fri.
• Remote-first position with an option to work from our office in the center of Dnipro (with guaranteed electricity and uninterrupted internet).
• 18 working days of vacation and official holidays off.
• Partial compensation for English language courses and other educational programs.

• An awesome team of professional and fun individuals.

   

If you’re looking for a dynamic and ambitious product company driven by constant innovation and exciting projects (eSputnik, Reteno, Yespo) — join our team!

We’re excited to welcome Customer Support Agents who speak Spanish, Portuguese, or both, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in Spanish, Portuguese, or both, written and spoken — at least B2 level
- You communicate fluently in English (B2 or higher)

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Requirements:

• Experience in technical support
• Experience with databases and SQL
• Experience with API
• Experience with ticketing systems (Zendesk, Jira)
• Familiarity with log analysis
• Familiarity with product development life-cycle
• Familiarity with iOS, iPadOS
• Familiarity with any programming language
• English — upper-intermediate and higher (speaking and writing)
• Time management skills
• Analytical mindset
• Ability to work in a team-based environment
   

Responsibilities:

• Working on resolving clients issues
• Client communication and issue ownership
• Meeting SLA for owned issues
• Maintain strict and professional communication with other department

We are a licensed iGaming product focused on the Ukrainian market, currently in a rapid growth and scaling phase, with a clear ambition — to become the #1 choice for players in Ukraine.

We are looking for an experienced VIP Manager who will take ownership of the VIP player segment and help strengthen long-term relationships with high-value players through personalized communication, retention strategies, and premium customer experience.

This role is ideal for someone who understands the VIP player lifecycle, knows how to build trust with players, and can directly influence retention and revenue growth.

Key Responsibilities

• Build and maintain strong relationships with VIP players by providing highly personalized service and support
• Communicate with VIP players through multiple channels (calls, chats, email, Telegram, WhatsApp), including outside regular working hours when urgently required
• Retain existing VIP players and reactivate inactive high-value customers
• Monitor player activity, performance metrics, and financial retention indicators to identify growth opportunities and churn risks
• Coordinate and execute retention campaigns, loyalty activities, and personalized engagement initiatives for the VIP segment
• Manage VIP incentives, rewards, bonuses, and exclusive offers to maximize player satisfaction and lifetime value
• Handle VIP player requests, complaints, and objections with a solution-oriented approach
• Take full ownership of the assigned VIP player portfolio, ensuring long-term retention and revenue growth
• Ensure all tasks and communication activities are performed according to established KPIs and business goals
• Prioritize proactive and personalized communication with players to strengthen engagement and loyalty
• Collaborate with CRM, Product, Marketing, and Analytics teams to improve the overall VIP experience
• Prepare regular reports and updates on VIP segment performance and retention activities
• Provide feedback and recommendations for improving internal processes and VIP operations
• Continuously develop industry knowledge and stay updated on iGaming and VIP market trends

Requirements

• 2+ years of experience in iGaming with a focus on VIP / retention / player support
• Strong understanding of VIP player behavior and retention mechanics
• Experience working with CRM systems and VIP segmentation
• Excellent communication and relationship-building skills
• Experience with outbound communication and personalized player engagement
• Ability to work with KPIs and performance targets
• Strong problem-solving and conflict-resolution skills
• Experience in Tier-1 markets will be a plus
• German B2 – Upper Intermediate

What We Offer

• Opportunity to work with a fast-growing licensed iGaming product
• Direct impact on VIP retention and business growth
• Competitive compensation based on experience and results
• Flexible and dynamic work environment with fast decision-making
• Strong team and performance-driven culture
• Career growth opportunities within the company
•  

We provide ad account management services to media buyers and agencies across major advertising platforms. You'll be their main point of contact — the person who knows what's going on, responds quickly, and gets things resolved. Most of your day is chat-based. You need to know the ad ecosystem well enough to give accurate answers quickly.

Responsibilities:

• Provide prompt, effective support aligned with company standards via chat, occasional video calls when needed
• Onboard new clients, walk them through the service, set expectations, build trust from day one
• Deliver and manage ad accounts, handling appeals, monitor status and spend, handle ID reviews
• Resolve account issues, bans, unlocks, proxy errors and keep clients in the loop throughout
• Identify upsell and cross-sell opportunities, support retention of existing clients
• Track patterns in account performance and client behavior; flag insights that can improve the product or process

• Work closely with other departments

   

Requirements:

• Background in affiliate marketing or media buying - a must
• Understanding how Ad Accounts work from the inside
• B2+ English, written and verbal
• Comfortable working independently across shifts
• Proven ability to take initiative and resolve issues

We Offer:

• Remote work from anywhere
• Unlimited paid vacation days
• 5-day week with weekend shifts (Sat or Sun)
• Working hours: 10:00-19:00 or 11:00-20:00 (Kyiv time)
• 10 paid sick days
• English classes
• Take part in conferences worldwide

Role overview:

We're hiring our first Customer Support Generalist to own the front line of customer interactions across our platform. This is a new role, which means you'll help define what great support looks like at CUCollaborate as we scale.

You'll be the first person customers reach when they're stuck, confused, or locked out. You'll manage our Crisp chat support, triage incoming calls, troubleshoot platform issues, help with onboarding workflows, and support data uploads.

Important Note: Candidates must demonstrate prior knowledge of CUCollaborate’s platform, tools, and services, and are expected to research and familiarize themselves with the organization before applying.

Responsibilities:

• Manage Crisp chat support: respond to customer questions, troubleshoot issues, escalate when needed.
• Triage incoming support calls and route them appropriately.
• Handle password resets, account lockouts, and other access issues.
• Support customer onboarding workflows and data uploads.
• Follow clear escalation paths for known issues; escalate anything new or unmapped to Rev Ops.
• Help identify patterns in support requests that signal product or process improvements.
• Contribute to building our support knowledge base and documentation as we learn what customers struggle with.

Requirements:

This is a junior role — we're targeting someone right out of college or early in their career. You don't need technical depth or credit union experience. What you do need:

• Excellent written and verbal communication skills, with the ability to communicate clearly, professionally, and in a friendly manner, including on occasional calls.
• Availability to work during US Eastern Time business hours from 9AM to 5PM (mandatory).
• Strong customer empathy, with the ability to remain calm and supportive when dealing with frustrated customers.
• Ability to work effectively in ambiguous environments, demonstrating problem-solving skills, sound judgment, and knowing when to escalate issues.
• Proficiency in or willingness to learn and actively use AI tools (e.g., Claude, Claude Code) to enhance productivity.
• Alignment with the company’s mission and values, with a genuine interest in making financial services more equitable.

• Nice to have but not required: experience with support platforms (Crisp, Zendesk, Intercom), basic familiarity with financial services, or experience in early-stage startup environments.

   

We offer:

• Professional and personal growth
• Team of motivated professionals
• Competitive salary
• Remote/hybrid work format
• Medical insurance and mental health coverage
• Paid vacations, sick leaves, public holidays
• English lessons at company’s expenses
• Teambuildings
• Training & Development compensation

How to Apply

Send us a note explaining why you're interested and what makes you a good fit for this role. Include your resume, but honestly, we care more about how you think and communicate than where you went to school.

We are seeking an experienced Tier 2 Technical Support Engineer to resolve complex customer issues escalated from Tier 1 support. This role serves as the bridge between frontline support and engineering, requiring strong technical troubleshooting skills, networking expertise, and excellent customer communication.
 

Key Responsibilities

• Investigate and resolve advanced technical support cases.
• Troubleshoot networking issues involving routing, NAT, firewalls, DNS, TCP/UDP, and VPN technologies.
• Analyze logs, packet captures, configurations, and system diagnostics to identify root causes.
• Utilize Python scripts, REST APIs, and internal tools to reproduce and resolve issues.
• Document solutions and contribute to support knowledge bases and runbooks.
• Escalate product-level issues to engineering with complete diagnostic documentation.
• Support customers across Windows, macOS, Linux, mobile platforms, Docker, and Kubernetes environments.
   

Required Qualifications

• 5+ years of experience in technical support, network engineering, or a related customer-facing technical role.
• Strong knowledge of TCP/IP networking, routing, NAT, firewalls, DNS, and VPN technologies.
• Advanced English
• Experience with packet analysis tools such as Wireshark and tcpdump.
• Linux administration and command-line troubleshooting skills.
• Experience working with REST APIs, JSON, and Python scripting.
• Ability to diagnose issues across Windows, macOS, and Linux environments.
• Excellent analytical, troubleshooting, and customer communication skills.
   

Preferred Qualifications

• CCNP certification or equivalent networking expertise.
• Experience with SD-WAN, enterprise firewalls, OIDC/SAML SSO, SIEM platforms, or CI/CD environments
   

Additional Information

• Participation in a 24/7 follow-the-sun support rotation is required.
• This role focuses on technical support and troubleshooting and does not include sales, account management, or software development responsibilities.

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 600 different payment methods and cater to clients worldwide.

We’re looking for a Customer Support Specialist who’s curious, calm, and not afraid of logs, APIs, or tricky client cases. If you like helping people, solving complex puzzles, and want to grow in FinTech — this might be your next step. 🚀

🎯 Who we’re looking for:

- Tech-savvy helper with 1+ year of experience in Customer/Technical Support.
- Clear communicator who knows how to keep clients calm and confident, even in stressful situations.
 - Structured thinker who enjoys breaking down problems and turning them into solutions.
 - Self-learner who’s comfortable exploring APIs, digging into logs, and writing SQL queries to find root causes.
 - Ownership taker who doesn’t wait for instructions, but takes charge of client issues until resolution.
 - FinTech explorer who’s interested in online payments and wants to dive deeper into the domain.

✨ Bonus points if you:

- Have experience working with tools like Postman, Grafana, Kibana, or Jira.
 - Have worked with international B2B clients or on 24/7 support schedules.
 - Know your way around large datasets and like working with SQL and dashboards.
 - Have taken QA, API, or other relevant tech courses.

💼 What you’ll do:

- Be the first line of support -  reply to client queries via Jira.
 - Help clients troubleshoot issues and guide them through product functionality.
- Analyze logs, run API calls, and check monitoring dashboards to find root causes.
 - Escalate bugs, edge cases, or unusual behavior to dev, QA, or integration teams.
 - Take part in incident management: monitor alerts, report outages, and support recovery.
 - Provide service support: from generating reports to setting up client dashboards.
 - Keep your teammates in the loop and improve support documentation along the way.
 

📌 Hiring process: HR Interview → Interview with the Support Team Lead → Interview with the Head of CS  → Offer 🎉
 

⭐ What we offer:
🔹 Growth & Ownership
- Salary in foreign currency + tax compensation.
- Clear growth paths & Corefy Academy to deepen your FinTech expertise.
- Bonus system based on SLA and quality metrics — up to +20% on top of your base salary.
- Reimbursement for external courses — we support your drive to grow.
 - Open-door policy with C-level — your ideas will be heard and valued.

🔹 Culture that Energises
- Meaningful work: you’ll tackle real cases, not just follow scripts.
- Regular team events — from fun celebrations to learning sessions.
- Friendly, supportive teammates who’ve always got your back.

🔹 Work Environment that Works for You
- Work where you feel productive: remotely or from our cozy Kyiv office.
- 8-hour shift schedule, 5 days a week, including occasional weekends (also night shifts on alert).
- 20 vacation days + 10 paid sick days.
- Mental wellness support — we cover sessions with a psychologist of your choice.
- Enjoy breakfast days at the office and everything you need for productive work — a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.
 

Want to grow in FinTech and support great products for clients worldwide? Send us your CV — we’d love  to meet you! 📩

We are looking for a highly organized and detail-oriented Operations Specialist to join our growing team. In this role, you’ll be responsible for ensuring smooth day-to-day operations, supporting management, and keeping internal processes efficient and compliant. 

🔑 What You’ll Do 

• Oversee and optimize administrative and operational processes 
• Manage document flow, reporting, and internal record-keeping 
• Support HR and finance teams with onboarding, payroll, and compliance tasks 
• Coordinate communication between departments and external partners 
• Monitor KPIs, prepare regular reports, and ensure timely task completion 
• Implement best practices to improve operational efficiency 

✅ About You 

• Desire to get experience in a back-office, operations, or administrative manager role 
• Strong organizational and multitasking skills 
• Excellent communication in English (written and verbal) 
• Proficiency in MS Office / Google Workspace (knowledge of ERP/CRM systems is a plus) 
• Understanding of HR, finance, or legal workflows will be an advantage 
• Proactive mindset with strong problem-solving skills  
• Degree in Economics or Statistics is a pus 

🎯 Why Join Us? 

• Competitive salary  
• Remote work  
• Flexible schedule  
• Career growth opportunities  
• Sport compensations  
• Supportive corporate culture 

Profisea is a boutique DevOps and Cloud company — AWS Premier Partner specializing in Cloud Architecture, DevOps, DevSecOps and FinOps.

We are looking for a Customer Success Specialist who will work closely with clients using the Uniskai platform, helping them get the most value from the product and ensuring a great customer experience.

This role is perfect for someone who enjoys communicating with people, solving problems, and learning about cloud technologies.

We are open to junior candidates and applicants without prior experience who are motivated to learn and grow in the cloud and DevOps environment.
 

What you will do:

Communicate regularly with clients using the Uniskai platform.

Check if clients are satisfied with the platform and help them use its features effectively.

Collect customer feedback about the product and user experience.

Help clients discover and use platform features and services.

Identify issues or improvement opportunities and share them with internal teams.

Coordinate technical support when needed.

Organize calls or meetings with DevOps or development teams if technical assistance is required.

Track client requests and ensure follow-up.

What we expect:

English — Fluent.

Strong communication skills and client-oriented mindset.

Good organizational skills and attention to detail.

Ability to work with multiple tasks.

Interest in technology, cloud or DevOps will be a plus.

Experience with SaaS platforms, customer support or project coordination will be a plus but not required.
 

What we offer:

Opportunity to be part of a growing company and to grow with us

Being at the forefront of the DevOps and Cloud services industry

Great compensation 

Professional working environment where you will be an essential member of our team

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
 

How You’ll Make an Impact

The Onboarding Technician is responsible for guiding new customers through the setup, configuration, and successful adoption of Nextiva’s platform. This role combines customer support, technical configuration, and product training to ensure a seamless onboarding experience.
 

Key Responsibilities

• Assist customers with initial account setup via phone and screen share
• Guide customers through login, configuration, and product functionality
• Configure accounts, call flows, and devices with accuracy and attention to detail
• Perform network checks and basic troubleshooting
• Test configurations to ensure successful implementation
• Deliver customer training on features and product usage
• Meet daily productivity and performance metrics (appointments, call handling, completion rates)
• Handle both inbound onboarding calls and scheduled appointments
• Cross-functional collaboration: Partner with teams such as Sales, Product Support, CRM, and other internal groups to improve the overall customer experience
   

AI & Future-Focused Responsibilities

• Demonstrate interest in AI tools and automation in customer support/onboarding workflows
• Collaborate with AI-driven onboarding systems by handling escalations or edge cases AI cannot resolve
• Contribute insights to improve AI onboarding agents based on real customer scenarios
• Adapt to a future-state environment where onboarding is increasingly AI-assisted and backend-focused
   

Qualifications

• Proficient English (written and verbal communication)
• Experience in a customer-facing or support role
• Strong problem-solving and troubleshooting skills
• Strong communication and active listening skills
• Commitment to delivering amazing customer service
• Attention to detail and time management
• Basic technical aptitude (software support, device setup, networking fundamentals)
• Ability to work evening/night shifts aligned to U.S. business hours (Mon-Fri 4:00 pm — 3:00 am Kyiv time)
   

Preferred

• Experience with CRM tools
• Microsoft Office proficiency
• VoIP experience preferred
• Basic networking knowledge
• Exposure to or curiosity about AI tools, automation, or prompt-based systems
   

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:
 

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven,forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
   

What We Offer:

• A great opportunity to build a career in an international environment
• Highly competitive salary
• Health and life insurance after probation
• Career growth and development opportunities
• Ongoing internal training programs
• Friendly atmosphere and a professional, supportive team
   

At Nextiva, we’re committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Let’s start with a Hello 
At AzuraInfinity, we connect talented professionals with fast-growing international projects across multiple markets worldwide. We value initiative, ownership, and the ability to make a real impact in a dynamic environment.

We are currently looking for a Spanish-speaking VIP Manager to join our team and drive player retention, engagement, and loyalty across LATAM markets.

Responsibilities

• Build and maintain strong relationships with VIP players across LATAM markets.
• Deliver a high level of personalized customer service and account management.
• Monitor player activity and identify opportunities to improve retention, loyalty, and player value.
• Proactively engage VIP players through various communication channels, including chat, email, and phone.
• Develop tailored offers, bonuses, and promotional activities based on player behavior and preferences.
• Work closely with CRM, Retention, Payments, Support, and Product teams to ensure an exceptional player experience.
• Handle escalations and resolve player issues in a timely and professional manner.
• Monitor VIP performance metrics and prepare regular reports.
• Identify potential risks related to player satisfaction and proactively implement retention actions.
• Maintain detailed and accurate records of player interactions and activities.

Requirements

• 1+ year of experience in VIP Management, Customer Success, Retention, CRM, or Account Management within iGaming.
• Fluent Spanish (C1-C2 level) and English at a conversational level or higher.
• Strong communication and relationship-building skills.
• Customer-oriented mindset with a proactive approach to problem-solving.
• Ability to work with multiple priorities in a fast-paced environment.
• Analytical mindset and ability to interpret player behavior and performance data.
• Experience working with VIP players within online casino and/or sportsbook projects will be considered a strong advantage.

Nice to Have

• Previous experience in LATAM markets.
• Experience with CRM platforms, retention tools, or customer management systems.
• Understanding of responsible gaming principles.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work with international teams and global markets.
• Professional development and career growth opportunities.
• Flexible and supportive work environment.
• Remote-first culture.
• Access to exciting and rapidly growing iGaming projects.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We’re currently expanding our team for one of our partners, and looking for a Customer Support Representative (German Desk, Middle level) to join our international customer care team.

If you enjoy helping customers, can dive deep into requests, and stay calm, empathetic, and professional — this role is for you!
 

Required experience and skills:

• 6+ months of experience as a Customer Support Representative;
• German — C1+ (both written and spoken, close to native);
• English — B2–C1;
• Excellent verbal and written communication skills;
• Strong empathy, emotional intelligence, and active listening skills;
• Ability to stay focused under pressure and handle multiple requests simultaneously;
• Attention to detail and ability to deeply analyze customer requests;
• Proficiency in MS Office, ticketing systems, and email management tools.

Your future responsibilities include:

• Resolving all inbound and outbound support requests according to internal guidelines;
• Providing customer support via e-mail, chat, and phone;
• Escalating tickets to mentors and team leaders when needed;
• Maintaining high-quality standards in every customer interaction;
• Giving feedback on processes and sharing ideas to improve customer satisfaction.

Performance expectations (first 6 months):

• Minimum 50 points per hour (PPH) per shift
  (1 e-mail = 1 point, 1 chat or call = 2 points);
• Strong focus on quality and detailed handling of customer requests.

Why EverHelp:

• Work in a dynamic international environment with interesting customer requests;
• Opportunity to collaborate with European markets and clients;
• 20 paid vacation days;
• 10 paid sick leaves (medical confirmation required);
• Wellness & Educational Bonus;
• No time tracker;
• Contract-based cooperation;
• Trial period — 3 months;
• Flexible shifts:
  • 08:00–16:30 CET (30-minute break)
  • 08:30–17:00 CET (30-minute break)

Career growth opportunities:

• Quality Control Agent;
• Customer Support Team Lead.

Recruitment process:

1. Intro call with a TA Specialist;
2. Test assignment (2 hours to complete);
3. Interview with Hiring Managers;
4. Final 30-minute interview with the client.
   
   Join EverHelp and become part of a team that turns customer service into an art!

Stay Group is an innovative Marketing Сompany with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. Currently, we are in search of our perfect Customer Support Agent, who will join our team to achieve better results together.

Requirements:

• English language at an Upper-intermediate level.
• Proactive approach.
• Sense of responsibility and ability to work in a team.
• Resilience and good communication skills.
• Passion for the customer service industry and the ability to work in different shifts.
• Positive attitude towards gambling.

Responsibilities:

• Work with a large volume of live chats and emails.
• Provide accurate, reliable, and comprehensive information to customers.
• Adhere to communication procedures, instructions, and policies.
• Support other business units by communicating with customers and documenting customer inquiries.
• Manage complaints and provide appropriate problem resolutions within established deadlines.

Nice to have:

• Experience in customer support/sales/ fields.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

🔹About the role:

We are seeking passionate individuals to join our Customer Success unit and assist us in maintaining a high level of customer support.

🔹Job responsibilities:

- Communicate with b2b clients via Front APP and assisting them in finding solutions;

- Help the client find the optimal solution for their business;

- Work with our REST API to solve requests related to integration;

- Analyze situations and building logical chains;

- Stay calm and professional in challenging conversations.

- Stay within tone of voice and KPIs:

Average first response time < 3 min

Average response time < 4 min

Customer satisfaction rate > 96%

🔹Job requirements:

- 1 year+ of experience in customer service or client management;

- English B2+ level or higher (both written and spoken);

- Resilience and the ability to remain friendly under pressure;

- Strong analytical thinking and attention to detail.

🔹Nice-to-have advantages:

- Experience working in the B2B service;

- Understanding and hands-on experience with REST APIs;

- Knowledge of affiliate marketing principles and market specifics.

🔹Benefits:

- Step into an opportunity to become the go-to top-level support expert in a fully bootstrapped SaaS company. You’ll gain firsthand experience solving high-level client challenges, shaping processes from the ground up, and building your career at the very front line of product and customer success.

- Fully Remote.

- Work shifts (from 9:30 to 18:00 or from 15:30 to 00:00 UTC + 03).

- Competitive salary based on experience and skills.

- Ability to grow with the company within a transparent Grade System.

- Enjoy a generous vacation package of 21 working days accumulating per year.

- Take advantage of 7 paid sick leaves annually, no doctor’s note required.

- An inclusive and adaptable team culture.

- Additionally, you’ll receive 14 Flexible holidays per year.

- Team Buildings and Happy Hours.