Jobs

Let’s Start With a Hello

We’re looking for an Affiliate Manager with advertiser-side experience who’s ready to scale partnerships across global markets. If you know how to grow affiliate networks, optimize traffic, and drive real performance — you’ll feel right at home here.

Who We Are

We’re an international iGaming company developing multiple casino products and actively expanding worldwide. Our team combines speed, expertise, and a strong performance mindset to scale across Tier-1, Tier-2, and emerging markets.

Our culture?
Fast decisions, fast growth.
Data-driven and performance-focused.
Built for scale.
Multicultural, flexible, and collaborative.

What You’ll Be Doing (Affiliate Manager – Global Markets)

• Developing and scaling the affiliate channel across multiple GEOs.
• Sourcing and onboarding new partners (affiliates, teams, influencers).
• Managing and growing existing affiliate relationships.
• Building long-term, high-performing partnerships.
• Analyzing and optimizing traffic (CR, FTD, ROI, etc.).
• Testing new traffic sources and growth hypotheses.
• Collaborating with marketing and product teams.
• Monitoring market trends and competitor activity.
• Preparing reports and driving growth initiatives.

What Makes You a Great Fit

• Experience in affiliate marketing in IGaming from 2 years.
• Advertiser-side experience — must-have.
• English level: at least B1; additional languages relevant to target GEOs are a plus.
• Strong understanding of CPA / RevShare / Hybrid models.
• Analytical mindset with focus on performance metrics.
• Proactive, results-driven, and growth-oriented.

Bonus Points

• Experience with influencer or SEO traffic.
• Hands-on experience with hybrid deal structures.
• Existing affiliate / partner network.

What’s In It for You

• Work directly with product (no intermediaries).
• International team operating across global markets.
• Flexible format: remote or relocation to Cyprus.
• Competitive salary + performance bonuses.
• Real impact on processes and company growth.

Let’s Wrap It Up

If you want to scale affiliate channels globally, work with strong products, and influence real growth — let’s talk.
 

Description

GlobalLogic, a digital product engineering company. GlobalLogic integrates experience design and complex engineering to help our clients imagine what’s possible and accelerate their transition into tomorrow’s digital businesses. GlobalLogic is a Hitachi Group Company.

Your role is to work within and help lead a multidisciplinary project team. You collaborate with other colleagues and support them in order to deliver a high-quality outcome regardless of the size of the engagement for the client. You are a core contributor, helping in charting the project’s direction.

Requirements

• 3+ years of experience in test engineering with a strong focus on automated testing.
• Hands-on experience testing mobile applications on both Android and iOS platforms.
• Practical experience with Appium or similar tools for mobile and browser-based test automation.
• Strong proficiency in JavaScript as the primary programming language.
• Experience working with Node.js for building and maintaining automation solutions.
• Proven experience in developing, maintaining, and scaling an automation framework for mobile or web applications.
• Experience with API testing, including tools such as Postman or other API automation frameworks.

• Hands-on experience with GIT and IDEs such as VS Code for automation development.

  Nice to Have:

• Experience with Maestro for mobile automation.

Job responsibilities

• Analyzing information needs and creating test data
• Write automated test scripts both mobile and web based
• Conferring with users and engineers
• Studying systems flow, data usage, and work processes
• Investigating and understanding problem areas
• Standing up and maintaining the test automation suite
• Review test cases and ensure that they align with requirements and have appropriate coverage.
• Design test cases and perform various types of testing such as functional, integration, and end-to-end, on various platforms such as mobile devices and web browsers.
• Support project teams in defining suitable quality objectives and acceptance criteria.
• Participate in code reviews and provide feedback and suggestions to increase quality.
• Fulfill all the duties of more junior test engineer team members when necessary.

We're looking for a Full-Stack Developer (React/Node.js) to join a long-term product engagement in the AI space. 

You'll design and implement agent-based systems that interact with Jira, Microsoft Teams, internal knowledge bases, and cloud infrastructure. You'll work closely with the AI Engineers and client to directly shape the core product roadmap. 

Responsibilities:

• Develop and maintain full-stack features across Node.js backend and React frontend 
• Build and evolve AI agent-based workflows integrated with third-party tools (Jira, MS Teams, knowledge bases) 
• Collaborate directly with the client and engineering team on architecture decisions and product direction 
• Contribute to a codebase where AI isn't an afterthought — it's the core 

Requirements:

• 4+ years of commercial experience with Node.js and React 
• Solid understanding of MongoDB and document-based data modeling 
• Solid experience with AI-assisted development tools — Claude Code, Cursor, or similar 
• Experience building or integrating AI/LLM-powered features 
• Familiarity with Jira, MS Teams integrations, or enterprise APIs 
• At least Upper-Intermediate English and ability to collaborate with US-based team 

Nice to Have: 

• Experience with LangChain, LangSmith, or LangGraph 
• Hands-on experience with Google Cloud Platform (GCP) 

We Offer:  

• Innovation Culture: Work in a team that actively experiments with AI and modern development approaches 
• Real Product Impact: Direct collaboration with a client and influence on product decisions    
• Flexible Work: Remote work or a modern office in Kyiv   
• Generous Time Off: 20 paid vacation days + 15 sick leave days annually   
• Professional Growth: Compensation for courses, certifications, and learning resources   
• Cutting-Edge Tools: Access to premium AI tools (Cursor Pro, Сlaude Code, GitHub Copilot, etc.)  

Recruitment Process:  

1. HR Interview  
2. Final Interview   
3. Job Offer 

If you have any questions or need clarifications, feel free to reach out to our Talent Hunter Team by email.

About Digis
Digis is a European IT company with 230+ specialists delivering complex products for 70+ clients across the U.S., Europe, and Canada. We operate in a remote-first environment and focus on long-term collaboration, stable projects, and transparent processes.

About the Project
You will join a fast-growing broadcast technology company developing a cloud-native SaaS platform for the global media industry. The product helps broadcasters, streaming platforms, and content owners manage, distribute, and monetize video services, including live events and FAST channels. The company serves customers worldwide and uses cloud-native and AI-powered technologies to simplify operations and support scalable growth.

Project Highlights

• Direct collaboration with C-level leadership and an experienced CMO.
• Work with a global broadcasting and streaming technology product used by major media brands, including Paramount+ and NBA.
• Exposure to well-known customers, industry partners, and major international events.

Key Responsibilities

• Lead the planning and delivery of key industry events, including international exhibitions and smaller regional conferences.
• Coordinate website improvements, landing pages, blogs, white papers, case studies, and client success stories.
• Maintain and prioritize the marketing backlog across campaigns, content, website updates, CRM administration, and operational tasks.
• Oversee HubSpot CRM, workflows, forms, automation, reporting, and contact databases.
• Assist with outbound marketing campaigns using tools such as Instantly and HubSpot.
• Develop marketing assets in Canva and coordinate the production of product videos and presentations.
• Collaborate closely with sales, product, leadership, developers, agencies, and freelancers.
• Identify ways to improve marketing performance through AI tools, automation, and process optimization.

Required Skills & Experience

• 5+ years of experience in marketing.
• 3+ years of hands-on experience in marketing operations, with the ability to manage multiple marketing initiatives (e.g., events, website updates, content, campaigns, and backlog management)
• 1+ year of experience working with CRM systems and marketing automation tools, such as HubSpot or similar platforms.
• 1+ year of experience with automated outbound or email campaigns using tools such as Apollo, Instantly or similar platforms.
• Upper-Intermediate+ English level

We Offer

• 20 paid vacation days per year
• 5 paid sick leaves
• Compensation for professional courses
• English learning support
• Work equipment
• Transparent communication and processes
• Opportunity to switch projects within Digis
• Legal and accounting support
• Corporate psychologist

Are you an experienced Recruiter who can manage the hiring process from start to finish?

Do you enjoy finding niche talent, building long-term relationships with candidates, and partnering closely with hiring managers? If so, this opportunity may be a great fit for you.

Our client is an international marketing group developing high-load products within the online poker industry. Until now, all recruitment was handled by external agencies. We are now building an in-house recruitment function and looking for a Recruiter who can help us attract top talent and establish effective hiring processes.

Opportunities

• Fully remote work;
• Opportunity to build recruitment processes from scratch;
• Direct impact on company growth;
• Fast-growing international project;
• Friendly team and quick decision-making;
• Competitive salary and bonus system.

What you'll be working on

• Manage the full recruitment cycle: from vacancy intake to candidate onboarding;
• Partner closely with hiring managers to define hiring needs and recruitment strategies;
• Source candidates through LinkedIn, direct search, industry communities, Telegram channels, job boards, and personal networks;
• Build and maintain relationships with candidates throughout the hiring process;
• Develop and maintain talent pipelines for current and future hiring needs;
• Continuously monitor the poker talent market and stay informed about key specialists and talent movements within the industry;
• Hire specialists for offices in Spain and Georgia, as well as remote positions worldwide;
• Maintain accurate recruitment data and ATS records;
• Contribute to the development and improvement of recruitment processes and hiring standards.
•  

What we're looking for

• 3+ years of recruitment experience;
• At least 2 years of experience recruiting within the iGaming industry;
• Experience recruiting for poker-related businesses, poker rooms, or poker products;
• Strong understanding of the poker ecosystem and talent market;
• Experience with full-cycle recruitment;
• Strong sourcing and headhunting skills;
• Ability to build and maintain candidate pipelines proactively;
• Good interviewing and candidate assessment skills;
• Ability to work independently and manage multiple vacancies simultaneously;
• Strong communication and stakeholder management skills.

Highly desirable

• Existing network within poker rooms, poker operators, and poker-focused companies;
• Experience hiring specialists in Anti-Fraud, Risk, Payments, Customer Support, VIP Management, and Product functions within the poker industry;
• Experience building recruitment processes from scratch;
• Experience hiring internationally;
• Experience working with ATS systems.

Important Note

For this role, direct experience and network within the poker industry are considered a significant advantage. We are particularly interested in recruiters who already know the market, understand key players, and can identify and engage specialized talent efficiently.

Hiring Process

1. Introductory Interview;
2. Test task
3. Interview with Hiring Manager;
4. Final Interview;
5. Reference Check;
6. Offer.

Interested? Send us your CV and let's talk!

The full production cycle IT company Nabuto specializes in the development of software products/services in the field of information technologies.

We operate in the FinTech/trading domain, running a data-intensive platform that processes millions of real-time events. The environment is low-latency, high-load, and engineered for continuous availability.

We’re building a high-performance cryptocurrency trading platform and looking for a Senior DevOps / SRE Engineer to own the reliability, resilience, and availability of the infrastructure behind our real-time trading system.

This role is heavily focused on platform stability and high availability. You’ll be responsible for designing and operating fault-tolerant AWS cloud and Kubernetes environments, improving disaster recovery and failover strategies, and ensuring the platform can handle high traffic and unpredictable market conditions without downtime. We need someone who is deeply familiar with production operations in mission-critical environments where reliability, latency, and recovery time matter.
You’ll work on infrastructure automation, CI/CD pipelines, observability, incident response and performance optimization, helping the engineering organization ship safely while maintaining strict uptime standards. A strong infrastructure-as-code mindset, operational ownership, and experience building HA systems at scale are essential.

Responsibilities

• Designing and operating fault-tolerant AWS cloud and Kubernetes environments.
• Improving disaster recovery and failover strategies.
• Ensuring the platform can handle high traffic and unpredictable market conditions without downtime.
• Infrastructure automation.

Requirements

• 5+ years of experience as a DevOps/SRE.
• Deep, hands-on AWS experience — VPC design, EKS, ECS, Api Gateway, MSK, AmazonMQ, RDS, S3, CloudWatch, and related services in production.
• Exposure to security tooling: vulnerability scanning, secrets management (AWS Secrets Manager), and audit logging.
• Strong Kubernetes expertise — cluster management, Helm, resource optimization, RBAC, and troubleshooting in real production workloads.
• Networking, Load Balancing.
• Virtual Machines (Linux).
• Infrastructure-as-code fluency — Terraform or equivalent; version-controlled, peer-reviewed infrastructure changes.
• Logging, Monitoring.
• Gitlab CI/CD Pipelines.
• Experience with multi-region or multi-AZ deployment strategies and automated failover patterns.
• Leveraging of AI coding assistants (Claude Code, Codex, Amazon Kiro) as part of the daily engineering workflow.
• Master’s degree focused on Computer Science/ Systems/Networks or similar specialization.

Nice to Have

• AWS Certified DevOps Engineer.
• Experience with Databases (PostgreSQL).
• Hands-on experience with Kafka in production — topic management, consumer group monitoring, offset management, and performance tuning.
• Hands-on experience with RabbitMQ in production — cluster management, exchanges/channels/connections management and performance tuning.
• Experience with service mesh tooling (Cilium preferred) for inter-service observability and traffic management.
• GitOps experience (ArgoCD is preferred).

What We Offer

• Work-Life Balance — 24 days of paid vacation + 30 days of paid sick leave.
• Care from Day One — medical insurance from your first day, including dental care, massage, and professional psychological support.
• Knowledge Library — office books and access to the Kuka online library.
• Investment in Your Energy — partial reimbursement for sports and fitness activities.
• Growth & Learning — coverage for English or Ukrainian language courses and a dedicated professional development budget.
• Island Relaxation — up to 14 days per year at the company villa in Cyprus.

Join the Nabuto team, where your talents and aspirations will be recognized!

We offer a dynamic work environment, opportunities for professional growth, and support at every step of your career path. Start your journey to success with us—apply today and take the first step towards your bright future!

Nabuto is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Please note, that only shortlisted candidates will be contacted. Thank you for considering Nabuto as your next career move!

Responsibilities

• Control of tracking completeness and event data quality across the website;
• Analysis of key product funnels and user behavior;
• Identification of UX friction points and growth opportunities;
• Monitoring of data quality and investigation of discrepancies across sources;
• Analysis of suspicious user behavior and abnormal activity patterns;
• Preparation of dashboards, reports, and analytical findings for product teams;
• Documentation of metrics, event logic, and data definitions.

Requirements

• 2+ years of experience in product, web, or data analytics;
• Strong SQL skills and experience working with large datasets;
• Experience with web analytics and event-based tracking;
• Understanding of product funnels, conversion metrics, and user behavior analysis;
• Experience with data validation, reconciliation, and data quality control;
• Ability to build dashboards and translate data into actionable insights;
• Good understanding of ETL processes and data structures;
• Will be plus: experience in iGaming, fintech, or other high-load digital products;
• Will be plus: experience with fraud, bonus abuse, or suspicious user behavior analysis;
• Will be plus: knowledge of A/B testing and experiment analysis;
• Will be plus: experience with BI tools such as Tableau, Power BI, or Looker;
• Will be plus: familiarity with Python for analytical tasks;
• Will be plus: experience working with clickstream data.

Red Rocket Software is looking for a Business Development & Outbound Lead who will own and drive our outbound sales function — from ICP development and go-to-market strategy to discovery calls, proposal creation, and lead generation team management.

We are looking not just for a salesperson, but for someone who thinks in terms of revenue, understands how to build scalable outbound systems, and wants to make a direct impact on business growth.

What You’ll Be Doing

• Own the outbound sales function end-to-end: ICP development, targeting, outbound strategy, discovery, and proposal creation.
• Conduct discovery and qualification calls with international decision-makers (CEO, CTO, Founder, Head of Product).
• Create and present tailored commercial proposals and service offerings.
• Manage and maintain a healthy, predictable sales pipeline within CRM.
• Research target markets, competitors, buyer signals, and new growth opportunities.
• Develop, launch, and optimize outbound hypotheses (messaging, offers, proof points, CTAs).
• Lead and coordinate the Lead Generation / SDR function.
• Ensure messaging consistency and ICP alignment across outbound activities.
• Build sales forecasts and provide regular pipeline reporting.

• Collaborate closely with leadership on revenue growth initiatives.

   

Requirements

• 3+ years of experience in B2B sales within IT services.
• Experience in IT outsourcing, custom software development, or a digital agency environment.
• Proven experience managing the full sales cycle from prospecting to signed contracts.
• Strong discovery and qualification call experience.
• Solid understanding of outbound sales through LinkedIn and Email channels.
• Experience working with international markets (EU, UK, DACH is highly preferred).
• Ability to define ICPs and work with buyer signals and intent-based outreach.
• Experience using CRM systems such as HubSpot, Pipedrive, or similar.
• English level B2+ or higher with strong client-facing communication skills.

• Previous experience managing or mentoring SDR / Lead Generation teams is a strong advantage.

   

Nice to Have

• Experience selling dedicated teams, custom software development, or digital product services.
• Experience with US or UAE markets.
• Experience building outbound processes from scratch.
• German language proficiency.
• Previous experience in startups or small-to-medium service companies.

Key Responsibilities

• Design, develop, and optimize deep learning models using PyTorch.
• Build and maintain scalable training and evaluation pipelines.
• Lead model selection, experimentation, and fine-tuning activities.
• Improve training performance, efficiency, and scalability across large datasets and compute environments.
• Work with multimodal data sources, including video, images, and audio.
• Provide technical guidance on AI architecture, training strategies, and best practices.
• Collaborate closely with product, engineering, and research teams to translate business objectives into AI solutions.
• Support deployment and operationalization of machine learning models in production environments.

Required Experience

• 5+ years of experience in Machine Learning, Data Science, or AI Engineering roles.
• Strong hands-on experience developing deep learning models with PyTorch.
• Proven experience building and optimizing training pipelines for machine learning systems.
• Deep understanding of model training, hyperparameter tuning, and performance optimization.
• Experience working with computer vision, audio processing, or multimodal AI applications.
• Strong software engineering skills and experience developing production-ready ML solutions.
• Experience with cloud-based or distributed training environments.

Preferred Qualifications

• Experience applying machine learning techniques within behavioral science, human behavior analysis, affective computing, or related domains.
• Experience with video understanding, speech/audio analysis, or multimodal foundation models.
• Familiarity with MLOps practices, model monitoring, and scalable deployment architectures.
• Experience working with large-scale datasets and distributed training frameworks.

Middle Marketing Manager (CRM)
 

Our client is a fast-growing product company in the iGaming industry that is actively expanding its marketing team.
 

Responsibilities:

• Launch and manage CRM campaigns across Email, Push, and SMS channels;
• Maintain and execute the communications content calendar;
• Create and adapt email and messaging templates;
• Configure tournaments, bonuses, and promotional activities in the CMS;
• Coordinate tasks with designers and copywriters;
• Ensure quality control of communications and campaign launches;
• Contribute to the development of CRM processes and the bonus system.
   

Requirements:

• At least 1 year of experience in CRM, Retention, or Lifecycle Marketing;
• Experience working with CRM platforms and CMS systems;
• Understanding of user segmentation and retention principles;
• Strong attention to detail and excellent organizational skills;
• Experience in iGaming, Betting, or Gambling will be considered a plus.
   

What We Offer:

• Opportunity to work on a growing product and make a direct impact on results;
• Professional development in CRM and Retention Marketing;
• Supportive team and engaging challenges;
• Fully remote work format;
• Competitive fixed salary;
• Performance-based bonus system.

Mirko Solutions is an international IT company specializing in web and mobile development for clients in the US, Canada, EU, and Australia. We deliver high-quality digital solutions including web applications, mobile apps, cloud systems, and custom software for businesses worldwide.

Due to the rapid growth of our company, we are currently looking for an experienced Senior Fullstack developer (Python + React) to join our team and work on a new international project.

Responsibilities:

• Develop and maintain scalable backend and frontend functionality
• Build and improve integrations with marketplaces and third-party platforms
• Participate in API architecture improvements and service splitting
• Work with complex business logic 
• Investigate and fix production and integration-related issues
• Collaborate with QA, Team Leads, and other developers during feature delivery

Requirements:

• 5+ years of experience with Python and JavaScript
• Strong backend development and software architecture skills
• Experience delivering and deploying production-level projects
• Proficiency with Async IO
• Experience with React, Redux (RTK), CSS modules
• Experience with CI/CD, Cloud platforms (AWS, GCP, or Azure), Linux, Docker, Kubernetes
• Experience integrating third-party APIs

• Experience with Data Pipelines / ETL

   

We offer:

• Fully remote work
• Opportunity to work on an international project
• Professional growth and development
• Friendly and supportive team environment

Team lead FB Gambling (slots)
We are a fast-growing, international affiliate media buying team with 2.5+ years of market expertise and a powerhouse team of 40+ specialists. Operating on a classic affiliate partnership model, we focus on aggressive scaling, financial stability, and driving long-term value for our partners. Our primary traffic volume is generated across high-value Tier 1 and Tier 2 GEOs.

About the Role:
We are looking for a Team Lead Media Buyer (Facebook, Gambling) with strong experience in team leadership and campaign scaling.

Requirements

• 1+ year of proven experience as a Team Lead Media Buyer (Facebook Ads) within the Gambling/iGaming vertical.
• Experience managing large advertising budgets (proven track record of high daily/monthly spend).

What We Offer

• Unlimited Budgets & Infrastructure: No limits on spend; a constant supply of trust accounts, high-quality proxies, and custom tools.
• In-House Tech & Products: Exclusive access to proprietary PWA products and optimized internal funnels.
• Top Market Rates: Highest payouts in the industry, driven by our strong BizDev team and in-house affiliate program.
• Uncapped Earning Potential: A competitive base salary combined with a highly rewarding percentage-based bonus structure.
• Clear Career Growth: A direct, transparent path to becoming the Head of Buying.

Perks & Benefits

• 100% Remote Work: Complete flexibility to work from anywhere in the world.
• Time Off: Fully paid vacation days and sick leave.
• Team Spirit: Vibrant corporate events, regular team-building activities, and premium company gifts.

Our client is a company operating in the field of artificial intelligence and voice AI agents. The platform helps businesses automate and scale voice communications: from lead qualification and appointment scheduling to customer support and retention, using natural, human-like voice conversations.
We are looking for a creative, digital-native specialist to strengthen our brand presence across digital platforms.
The role focuses on managing LinkedIn, Facebook, and Instagram communities, creating high-impact visual content, and writing engaging copy. The ideal candidate combines storytelling, design sense, and marketing thinking to grow brand identity.

Core Responsibilities

Content & Creativity:

• Visual Asset Design: Create eye-catching assets in Canva for both organic posts and paid media campaigns.
• Video Production: Produce, shoot, and edit high-impact short-form videos (Reels, Stories, corporate content).
• Copywriting: Write engaging social media captions and well-structured blog posts tailored to different audiences.
• Brand Evolution: Contribute fresh ideas to improve our overall brand identity and visual direction.
   

Management & Growth:

• Content Planning: Manage and maintain the content calendar for LinkedIn, Facebook, and Instagram.
• Community Engagement: Handle daily brand interactions, respond to comments, and foster community growth.
• Paid Ads Support: Collaborate with the marketing team to design high-converting ad creatives for performance campaigns.
   

Technical Requirements (Hard Skills)

• Design: High proficiency in Canva coupled with a strong visual sense and layout skills.
• Video Editing: Hands-on experience with CapCut, Adobe Premiere Rush, or similar video editing tools.
• Social Media: Deep understanding of platform mechanics and trends across LinkedIn, Instagram, and Facebook.
• Languages: B2/C1 English level (excellent written and verbal communication).
• Copywriting: Proven ability to adapt writing style for long-form blog articles and snappy social captions.
   

 Key Competencies (Soft Skills)

• Visual Storytelling: Creative thinking with the ability to turn concepts into engaging digital narratives.
• Proactive Mindset: Highly self-motivated, taking initiative without waiting for micro-management.
• Tone Adaptability: Ability to seamlessly switch the Tone of Voice across platforms (e.g., professional for LinkedIn vs. casual/lifestyle for Instagram).
• Attention to Detail: Bulletproof consistency when it comes to brand guidelines and aesthetics.

About the Company:

We are a product company with 4 years of history, building a modern gaming platform that powers both our own brands and client projects in the iGaming space. We operate in the world's most demanding Tier-1 markets - UK, Germany, Italy, Spain, France, and Australia - where product quality, compliance, and user experience aren't just priorities, they're the standard.

Responsibilities:

• Build and scale a high-performing affiliate network;
• Negotiate and close deals across CPA, RevShare, and Hybrid models;
• Monitor traffic quality and stay ahead of fraud;
• Track channel performance and report on key metrics;
• Represent the company at top international iGaming conferences.
   

What We're Looking For:

• 3+ years of experience as an iGaming Affiliate Manager;
• Hands-on experience with Tier-1 markets (UK, Europe, Australia);
• A strong personal network of affiliates and media buying contacts;
• Sharp negotiation skills and a proven ability to close;
• English at Upper-Intermediate level or above.
   

What You Get

• A seat at the table in a fast-growing international product company;
• A clear path to Head of Affiliates;
• Access to the industry's top conferences (SiGMA, iGB, Affiliate World);
• A transparent bonus structure and flexible working conditions.

Role overview:

We're hiring our first Customer Support Generalist to own the front line of customer interactions across our platform. This is a new role, which means you'll help define what great support looks like at CUCollaborate as we scale.

You'll be the first person customers reach when they're stuck, confused, or locked out. You'll manage our Crisp chat support, triage incoming calls, troubleshoot platform issues, help with onboarding workflows, and support data uploads.

Important Note: Candidates must demonstrate prior knowledge of CUCollaborate’s platform, tools, and services, and are expected to research and familiarize themselves with the organization before applying.

Responsibilities:

• Manage Crisp chat support: respond to customer questions, troubleshoot issues, escalate when needed.
• Triage incoming support calls and route them appropriately.
• Handle password resets, account lockouts, and other access issues.
• Support customer onboarding workflows and data uploads.
• Follow clear escalation paths for known issues; escalate anything new or unmapped to Rev Ops.
• Help identify patterns in support requests that signal product or process improvements.
• Contribute to building our support knowledge base and documentation as we learn what customers struggle with.

Requirements:

This is a junior role — we're targeting someone right out of college or early in their career. You don't need technical depth or credit union experience. What you do need:

• Excellent written and verbal communication skills, with the ability to communicate clearly, professionally, and in a friendly manner, including on occasional calls.
• Availability to work during US Eastern Time business hours from 9AM to 5PM (mandatory).
• Strong customer empathy, with the ability to remain calm and supportive when dealing with frustrated customers.
• Ability to work effectively in ambiguous environments, demonstrating problem-solving skills, sound judgment, and knowing when to escalate issues.
• Proficiency in or willingness to learn and actively use AI tools (e.g., Claude, Claude Code) to enhance productivity.
• Alignment with the company’s mission and values, with a genuine interest in making financial services more equitable.

• Nice to have but not required: experience with support platforms (Crisp, Zendesk, Intercom), basic familiarity with financial services, or experience in early-stage startup environments.

   

We offer:

• Professional and personal growth
• Team of motivated professionals
• Competitive salary
• Remote/hybrid work format
• Medical insurance and mental health coverage
• Paid vacations, sick leaves, public holidays
• English lessons at company’s expenses
• Teambuildings
• Training & Development compensation

How to Apply

Send us a note explaining why you're interested and what makes you a good fit for this role. Include your resume, but honestly, we care more about how you think and communicate than where you went to school.