Jobs

Job Posting: Team Lead (Remote)

 Department: Home Services
 Location: Remote
 Employment Type: Full-Time
 Working Hours: 8:00 AM – 5:00 PM (LA Time), Monday to Friday

Summary

We are seeking a detail-oriented, results-driven Team Lead to oversee daily operations of our Home services accounts. This is a hands-on leadership role focused on execution, operational performance, and team coordination. You will be responsible for driving measurable results that directly impact revenue, profitability, and client satisfaction by ensuring smooth workflows, supporting the sales and service teams, and mentoring your team toward success. This position emphasizes operational oversight, coaching, and performance outcomes.

Key Responsibilities
 

Team Leadership & Oversight

• Lead, coach, and support team members in achieving individual and team KPIs.
• Monitor daily performance metrics (Revenue, Profitability %, Closing Ratios, ADL) and provide corrective action when needed.
• Ensure adherence to processes, service levels, and client expectations.
   

Operational Execution

• Manage lead allocation and workload distribution for maximum efficiency.
• Track real-time progress on closing ratios, profitability, and revenue goals.
• Identify operational bottlenecks and implement quick solutions.
   

Sales & Service Support

• Collaborate closely with Sales Development Representatives (SDRs) and service technicians to ensure seamless client interactions.
• Handle client/contractor escalations swiftly and professionally.
• Reinforce best practices in sales conversion and service excellence.
   

Performance Monitoring & Reporting

• Deliver regular performance updates and insights to the team and AR BUM.
• Conduct one-on-one check-ins and support team members in hitting goals.
• Drive accountability by maintaining KPI visibility across the team.
• Reduce Canceled & Lost leads month-over-month (MOM).

Contractor & Client Coordination

• Build strong relationships with contractors to ensure service availability, dependability, and revenue growth.
• Ensure positive client experiences by resolving issues quickly and maintaining service quality.

Continuous Improvement

• Contribute to technician hiring and onboarding efforts.
• Share real-time operational feedback with management to enhance tools and workflows.
• Promote training and knowledge sharing across the team.

Requirements

• 3+ years in supervisory or team lead roles (sales operations, call centers, or field services preferred).
• Strong track record in managing KPI-driven teams in fast-paced environments.
• Excellent organizational and problem-solving skills with execution focus.
• Proficiency with CRM systems, KPI dashboards, and reporting tools.
• Strong communication skills for engaging with team members, contractors, and clients.

Core Competencies

• Hands-On Leader: Actively engages in daily team operations.
• KPI-Focused: Monitors and improves performance with data-driven decisions.
• Problem Solver: Resolves escalations and operational challenges effectively.
• Collaborative: Works across teams to align sales and service.
• Resilient & Driven: Thrives under pressure while driving performance.

Why Join Us?
This is an exciting opportunity to step into a high-impact leadership role where your operational expertise will directly influence business growth and client satisfaction. You’ll work in a supportive, high-performance culture, with room to grow alongside the AR Business Unit.

Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Solutions Partner, GitLab Select Partner, Hubspot Platinum Partner, Okta Activate Partner, and Microsoft Partner.

Since 2017, we’ve been specializing in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions. Our products focus on cutting-edge cloud computing, advanced location and mapping, seamless collaboration from anywhere, unparalleled customer service, and innovative DevSecOps.

We are seeking a dynamic Sales Executive to lead our sales efforts for GCP and GWS solutions across the EMEA and CEE regions. The ideal candidate will be a high-performing A-player with experience in SaaS sales, adept at navigating complex sales environments, and driven to exceed targets through strategic sales initiatives.

Requirements:

• Fluency in English and native Czech is essential;
• From 2 years of proven sales experience in SaaS/ IaaS fields, with a documented history of achieving and exceeding sales targets, particularly in enterprise sales;
• Sales experience on GCP and/or GWS specifically;
• Sales or technical certifications related to Cloud Solutions are advantageous;
• Experience in expanding new markets with outbound activities;
• Excellent communication, negotiation, and strategic planning abilities;
• Proficient in managing CRM systems and understanding their strategic importance in sales and customer relationship management.

Responsibilities:

• Develop and execute sales strategies for GCP and GWS solutions, targeting enterprise clients within the Cloud markets across EMEA and CEE;
• Identify and penetrate new enterprise market segments, leveraging GCP and GWS to improve client outcomes;
• Conduct high-level negotiations and presentations with major companies across Europe, focusing on the strategic benefits of adopting GCP and GWS solutions;
• Work closely with marketing and business development teams to align sales strategies with broader company goals;
• Continuously assess the competitive landscape and customer needs, adapting sales strategies to meet market demands and drive revenue growth.

Work conditions:

• Competitive Salary & Transparent Motivation: Receive a competitive base salary with commission on sales and performance-based bonuses, providing clear financial rewards for your success.
• Flexible Work Format: Work remotely with flexible hours, allowing you to balance your professional and personal life efficiently.
• Freedom to Innovate: Utilize multiple channels and approaches for sales, allowing you the freedom to find the best strategies for success.
• Training with Leading Cloud Products: Access in-depth training on cutting-edge cloud solutions, enhancing your expertise and equipping you with the tools to succeed in an ever-evolving industry.
• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry. Expand your expertise by engaging with international markets across the EMEA and CEE regions.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth, creating opportunities for you to advance in your career.
• When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
• Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes.

We are seeking experienced Full-stack Developers to join a full-time, long-term project.

Preferred Qualifications:

• Education related to software development
• Solid experience in software development can replace formal education
• 5 years of experience in software development
• Experience with front-end technologies such as React+MUI
• Experience with back-end technologies such as Microsoft’s ASP.NET and Azure services
• Experience with C# and TypeScript programming languages
• Experience with SQL Server
• Fluency in English, written and spoken

Critical skills — absolute must-have: (React, ASP.NET Core), minimum Upper-Intermediate English.

Important: The client would like the developer to come to Norway for 2-3 months, potentially less, for onboarding purposes. Therefore, ideally, you must be able to travel to Norway for onboarding purposes.

Start date: asap.

About the project: The client is working on developing a product for the maritime industry that will analyze and help plan energy-saving measures to reduce fuel use and greenhouse gas emissions and, accordingly, reduce the taxes that owners currently pay for their environmental footprint.

We are looking for a talented PHP Developer with strong Laravel expertise and solid database experience to join our team of professionals and help us build high-quality solutions.

Requirements:

• Minimum 2 years of experience in commercial software development.
• Relational databases (PostgreSQL/MySQL): optimized queries, indexing, transactions, locks, complex SQL queries.
• A strong background in PostgreSQL will be a big plus.
• Experience with NoSQL databases: MongoDB, Redis.
• Understanding of message queue systems (Kafka, RabbitMQ).
• Laravel – confident expertise (level 9/10).
• Experience developing and maintaining REST APIs, working with JSON.
• Proficiency with Git version control.
• Experience with Docker.
• Knowledge of external integrations: APIs, third-party services.
• Strong communication skills and ability to work effectively in a team environment.

We offer:

• A chance to work with a team of professionals who value quality and initiative.
• Flexible schedule and remote work opportunity.
• Competitive compensation based on experience and skills.
• Real opportunities for professional growth and career development.

Warmy.io is an AI-powered platform that helps businesses land in inboxes, not spam folders. We are a fast-growing global startup, trusted by companies worldwide to improve email deliverability and outreach performance.

As we grow, we’re looking for a CRO & PPC Manager - someone proactive, and curious - to support our marketing team across a variety of tasks.

What You'll Do

• Assist with content creation and simple designs in Canva
• Support copywriting, idea generation, and creative brainstorming with tools like ChatGPT
• Help update and manage content in WordPress (no coding required)
• Assist with Google Ads setup and ad creation (under guidance)
• Participate in creating Meta/TikTok ads – both visual and video (together with a video editor)
• Support the execution of CRO experiments and A/B tests
• Take ownership of marketing-related tasks
• Communicate clearly and professionally with the team
• Suggest improvements and stay organized across multiple tasks

What We’re Looking For

• A humble, proactive attitude with a strong desire to learn
• Ability to think critically, solve problems, and work independently
• A good sense of design and content structure
• Strong organizational skills and task management
• Fluent or advanced English (written + verbal)
• Ability to work in a remote team and ask for help when needed

Nice to Have (but not required)

• Experience with B2B
• Simple video editing workflows

What We Offer

• Remote, full-time B2B contract
• 12 PTO days, 10 sick days, and recognition of public holidays
• A friendly, supportive, and fast-growing environment
• Full access to tools, training, and mentorship from your manager
• The opportunity to grow into a full-fledged digital marketing specialist

If you're excited about digital marketing, love to learn, and want to grow inside a global SaaS startup - apply now and join the Warmy.io journey!

We’re looking for a new teammate to join our Customer/Technical Support team at Emirex. This is a great opportunity to step into the fast-growing crypto industry, gain all the skills you need, and build confidence without unnecessary stress. Our hiring process is quick and simple — just one interview with your direct manager.

🔸Responsibilities:

• Work with software provided by the company.
• Communicate with users through approved channels.
• Respond to user inquiries in a timely manner.
• Provide accurate, reliable, and complete information using the proper methods/tools.
• Operate and manage tasks through the back-office/admin panel of the financial application.
• Conduct business communication and coordinate with colleagues (including other departments) when necessary.
• Assist and support customer support trainees.
• Provide management with feedback on customer service efficiency.
   

🔸Requirements:

• Proven experience working in customer support at a crypto/payments/gambling company.
• Experience with back-office/admin panels of financial applications.
• Excellent communication skills.
• Experience supporting an English-speaking audience.
• High level of English proficiency (B2 or higher).
• Experience handling conflict situations.
• Ability to think quickly, research, and troubleshoot issues.
• Desire for continuous growth and learning.
• Ability to work in a multitasking environment.
   

🔸Technical Requirements:

• Confident use of Excel.
• SQL knowledge is a strong advantage.
   

🔸Conditions:

• Streamlined hiring process: a single interview with the direct manager.
• Work schedule: 2/2 shifts from 10:00 to 22:00 (+3 UTC).
• In-house training.
• Opportunities for both personal and professional growth.

• Remote work.
  
  
  ________________________________________________________________
  
  Emirex is a rapidly growing cryptocurrency exchange focused on the Middle East and North Africa region. Our goal is to deliver accessible tools for managing finances in the crypto market—similar to those available in traditional finance—that give users a competitive edge (new sales markets, faster transactions, new investment opportunities).

  
  Thanks to our expertise in finance, marketing, cryptocurrencies, investment, and technology, as well as our established banking and licensing infrastructure, we:

• Develop and provide, independently or in partnership with leading market players, platforms and services for buying, selling, and investing in cryptocurrencies. Our primary client base is the MENA region (B2C Exchange).
• Provide businesses with services that enable official execution of payments and transfers between crypto-to-crypto and fiat-to-crypto counterparties worldwide (B2B Payments).

• Offer companies a platform to launch, distribute, and market their tokens. We design effective marketing campaigns to attract investors to their projects (B2B Exchange).

  
  We understand that using cryptocurrencies is not always easy and that financial literacy in this area is lower than in traditional finance. That’s why we design our services to be as simple and user-friendly as possible—accessible even to our parents and grandparents. Our solutions are optimal in terms of price and quality. We are constantly expanding our range of services to provide our clients with more tools and opportunities.

Project Description

We are looking for a System/Business Analyst to join a Telecom product team working on the development and support of internal products.

We need an analyst who can manage tasks from scratch to production, work at the intersection of business and technical implementation, and isn’t afraid to dive into new technical topics.

General Knowledge and Experience Requirements:
- At least 3 years of experience on IT projects in a systems/business analyst role with a focus on backend development.
- Proven experience in writing technical and project documentation, including BRD, SRS, API Specifications, and Admin Guides.
- Experience formalizing functional requirements using techniques such as functional decomposition, use cases and scenarios, user stories, and state modeling.
- Experience in UML notation for modeling functional requirements (behavioral diagrams: activity, sequence, state, use case; structural diagrams: component).
- Understanding of and experience with data protocols, particularly REST over HTTP and SMPP, including API description (must).

Responsibilities:
- Lead new integrations from concept through implementation (supporting tasks aligned with the current product roadmap).
- Develop technical documentation from scratch for new features and updates to existing ones.
- Maintain and update current technical documentation for products and systems.
- Support client systems in defining integration requirements for the product.
- Build a knowledge base for the product's events library (product event model) at both system and company levels.
- Future support for the Sales Team in gathering external client requirements for product customization (the product is currently internal, with plans for a global launch).

Key Soft Skills:
- Systems thinking.
- Client-oriented approach to supporting internal client systems.
- Strong communication skills for interacting across all company levels.
- Proven multitasking skills across multiple contexts.

Experience with Tools:
- Requirements management: Confluence, Jira, GIT, CI/CD tools.
- Modeling: Enterprise Architect.
- Analysis: soapUI, Postman, IntelliJ IDEA, SQL Developer

Project
Global freight management solutions and services, specializing in Freight Audit & Payment, Order Management, Supplier Management, Visibility, TMS and Freight Spend Analytics.

Overview
We are looking for a Data Scientist with strong background in statistics and probability theory to help us build intelligent analytical solutions. The current focus is on outlier detection in freight management data, with further development toward anomaly detection and forecasting models for logistics and freight spend. The role requires both deep analytical thinking and practical hands-on work with data, from SQL extraction to model deployment.

Key Responsibilities

• Apply statistical methods and machine learning techniques for outlier and anomaly detection.
• Design and develop forecasting models to predict freight costs, shipment volumes, and logistics trends.
• Extract, preprocess, and transform large datasets directly from SQL databases.
• Categorize exceptions into business-defined groups (e.g., High Value Exceptions, Accessorial Charge Exceptions, Unexpected Origin/Destination).
• Collaborate with business analysts to align analytical approaches with domain requirements.
• Use dashboards (e.g., nSight) for validation, visualization, and reporting of results.
• Ensure models are interpretable, scalable, and deliver actionable insights.

Requirements

• Strong foundation in statistics and probability theory.
• Proficiency in Python with libraries such as pandas, numpy, matplotlib, scikit-learn.
• Proven experience with outlier/anomaly detection techniques.
• Hands-on experience in forecasting models (time-series, regression, or advanced ML methods).
• Strong SQL skills for working with large datasets.
• Ability to communicate findings effectively to both technical and non-technical stakeholders.

Nice to Have

• Experience with ML frameworks (TensorFlow, PyTorch).
• Familiarity with MLOps practices and model deployment.
• Exposure to logistics, supply chain, or financial data.
• Knowledge of cloud platforms (AWS, GCP, Azure).

Required Qualifications:

• 3+ years of experience as a Business Analyst, preferably in cloud software or CRM environments.
• Solid understanding of cloud platforms and CRM systems such as Salesforce, HubSpot, Pipedrive, etc.
• Proven ability to gather, analyze, and document business requirements and user stories.
• Experience with Agile methodologies and product lifecycle processes.
• Excellent communication skills and strong written command of English.
• Ability to collaborate across engineering, sales, and marketing teams.
• Strong analytical thinking and attention to detail, with experience in working with large datasets.
• Familiarity with BI tools and data visualization is a plus.
• Bachelor’s degree in IT, Business, Engineering, or equivalent experience.

• Experience with AI/ML-based CRM automation or integration projects is an advantage.

   

Key Responsibilities:

• Collect and analyze business requirements from stakeholders, including clients, sales, and internal teams.
• Document workflows, prepare detailed specifications, and write clear user stories.
• Collaborate with UX designers, developers, and architects to ensure accurate solution delivery.
• Support backlog grooming and feature prioritization in alignment with business goals.
• Conduct market and competitor research to support product and business strategies.
• Facilitate testing and validation of product features before release.
• Provide ongoing analysis of product performance and prepare analytical reports.

• Ensure all deliverables meet security, privacy, and compliance standards.

   

Perks & Benefits:

• 24 paid vacation days
• Flexible schedule and top-tier working conditions
• Competitive salary
• Full remote work

• Young, talented, and ambitious team culture

   

Language Requirements:
🇺🇦 Ukrainian – Native
🇬🇧 English – Advanced

About Proxima Research:
With over 30 years of expertise, Proxima Research is a trusted international partner in delivering advanced data and technological solutions to the healthcare and pharmaceutical sectors. We serve over 400 clients in 47 countries, offering services in CRM/ETMS support, HCP/HCO data management, BI implementation, multi-channel marketing, research, and consulting.

       We are an international iGaming holding, actively growing and now launching a new online casino project on the LATAM market.

       As part of a startup within the holding, we are creating a TOP team and inviting an ambitious and experienced CEO who will lead the project in the LATAM region (with a focus on Argentina). 
This is a key role, which involves responsibility for strategic business development, team building and achieving financial results.
 

Main tasks:

• Defining the project development strategy in the LATAM region
• Business process management: marketing, operations, product, finance
• Formation and development of the project team, coordination of the work of the C-level and departments
• Interaction with investors and shareholders of the holding
• P&L control, budget and financial efficiency planning
• Making key decisions on product and market development
• Representing the company at conferences, forums and industry events
   

What we expect:

• Experience in a management role (CEO, Managing Director, General Manager, COO, CMO) in iGaming/Gambling/Betting from 3-5 years
• Deep understanding of the LATAM market, preferably Argentina
• Experience with P&L, budgets, strategic planning
• Excellent management and leadership skills
• Fluent English, Spanish is desirable
• Results orientation, ability to work in a startup environment
   

What we offer:

• Participation in the launch of a new international casino project from scratch
• Opportunity to influence strategy and growth product
• Competitive compensation level (fixed + bonus system)
• Work in a multicultural team of professionals
• Prospects for career and professional growth within a large holding
• Remote work format
• Care for health and rest: paid vacation and sick leave
• Quick decision-making and freedom from micromanagement

We strive to be the best among competitors and successfully achieve our goals! 
Join the best and shape the future of the iGaming industry with us! 🚀

About the company:
      Our LATAM iGaming startup is more than a business, it is a place where ideas, talents and opportunities meet. 🤝
      As part of an international holding, we bring global expertise in the gaming industry to the Latin American market, while remaining close to the culture and needs of players.

       You can grow with us, influence the outcome and shape the gaming experience of the future.💯

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

HOW WE WILL KEEP YOU SMILING

• We provide paid vacation days and paid sick leave benefits.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

Applying to the position, you may join one of the most respected and fastest growing institutional investors in the world. Our client is a professional investment management organization that globally invests the funds to ensure long-term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments, and currently has offices in Toronto, London, Hong Kong, New York, São Paulo, Luxembourg and Mumbai.
Client attracts and selects high-caliber individuals from top-tier institutions around the globe. Join our team and look forward to:
• Diverse and inspiring colleagues and approachable leaders
• Stimulating work in a fast-paced, intellectually challenging environment
• Accelerated exposure and responsibility
• Global career development opportunities
• Being motivated every day by important social purpose and unshakable principles
• A deeply rooted culture of Integrity, Partnership and High Performance
If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity.

• Responsibilities:

  • Manage timelines/deliverables within the team towards the successful delivery of projects.
  • Design software solutions by interacting with portfolio managers, traders, operations staff and peers to understand requirements.
  • Develop solutions that are in line with client's technology biases, deliver efficiency and scalability, and enable new trading activities.
  • Provide knowledge transfer to team members and support staff through application demos, walkthroughs, and documentation.

• Mandatory Skills Description:

  • Experience in Python in an enterprise environment, covering the whole development life cycle
  • Experience with web development using Angular or React.
  • Agile/scrum/Jira/confluence/Git
  • Experience with Cloud technologies, preferably AWS
  • Proficiency in CI/CD pipelines
  • Unit and integration testing

The role focuses on promo editing,

creating impactful and engaging content for our productions.

Requirements:

- Minimum 2 years of proven experience in pro video editing in the fields of promos

and/or television series and/or commercials and/or short drama.

- Proficiency in Adobe Premiere (preferred) or other pro standard editing software.

- Strong English skills – ability to understand and edit English content, as well as follow

briefs in English (both written and verbal)

     We are an international iGaming holding, actively growing and now launching a new online casino project on the LATAM market, with an emphasis on Argentina. 
      As part of a startup within the holding, we are creating a TOP team and inviting an ambitious and experienced Head of Affiliate, who will be able to create and scale an affiliate program capable of bringing the project to the top. 

Main tasks:

• Development and launch of an affiliate strategy for the Latam market (with a focus on Argentina)
• Formation and development of a network of partners (affiliates, media buyers, agencies)
• Building a transparent system of KPIs and analytics of affiliate channel efficiency
• Budget management, cost and ROI optimization
• Negotiations, concluding contracts and supporting key partners
• Creating a strong team (selection, motivation and development of affiliate managers)
• Monitoring the market and competitive environment, implementing best practices

What we expect:

• Experience in iGaming / Gambling / Betting as Head of Affiliate or Senior Affiliate Manager (from 3 years)
• Deep understanding of affiliate marketing and CPA/CPL/RevShare models
• Confident knowledge and understanding of traffic analytics: working with Google Analytics, AppsFlyer, Adjust or similar systems
• Experience in analyzing and optimizing traffic sources (SEO, PPC, media buying, social networks, content marketing, push, pop, etc.)
• Ability to assess traffic quality, identify fraud and implement anti-fraud tools
• Ability to build partnerships and negotiate at a high level
• Analytical mindset, ability to work with data and make decisions based on metrics
• Fluent English (required), knowledge of Spanish is an advantage

What we offer: 

• Participation in the launch of a new international casino project from scratch
• Opportunity to influence the strategy and growth of the product
• Competitive level of compensation (fixed + bonus system)
• Work in a multicultural team of professionals
• Prospects for career and professional growth within a large holding
• Remote work format
• Health and leisure care: paid vacation and sick leave
• Quick decision-making and freedom from micromanagement

    We strive to be the best among competitors and successfully achieve our goals! 
    Join the best and shape the future of the iGaming industry with us! 🚀

About the company:
      Our LATAM iGaming startup is more than a business, it is a place where ideas, talents and opportunities meet. 🤝
      As part of an international holding, we bring global expertise in the gaming industry to the Latin American market, while remaining close to the culture and needs of players.

       You can grow with us, influence the outcome and shape the gaming experience of the future.💯

We offer an excellent opportunity for an experienced Project Manager. If you are ready to play an active role in stable projects, make decisions, and deliver results, this opportunity is for you.

Customer

Our client is a leading provider of high-quality IT products in the Swedish and Danish public sectors. They have worked with us successfully for over 12 years. Their automation solutions serve 80% of government agencies in Sweden. The company specializes in grant management, document management, enterprise content management (ECM), data sharing, digital preservation, GDPR compliance, ERP solutions, and more. They cater to various sectors, including government, banking, retail, manufacturing, and life sciences.

Project

It is a standardized framework system designed for grant management, case management, and financial control. It is intended to efficiently manage case processing and subsidy administration. The system provides a configurable framework for institution-specific solutions and can be tailored to various case processes.

Team composition: 2 QA Engineers and 3 Developers from Sigma Software, 1 QA Engineer, 3 Developers and Product Owner from the Customer side.

Responsibilities

• Assist the Product Owner define the product scope, risks, and dependencies, and maintain the roadmap with clear timelines, milestones, and capacity planning
• Manage stakeholders and ensure effective communication with the Product Owner and the team
• Monitor progress through Agile metrics (velocity, cycle time, etc.), highlight risks or impediments, and ensure value delivery
• Implement Agile practices, adapt them to business needs, and coach both the team and the client
• Facilitate Scrum ceremonies (sprint planning, daily Scrum, review, retrospective) and ensure they are valuable
• Prepare and share progress updates, reports, and key results tailored to different stakeholders
• Drive team retrospectives into actionable improvements, encourage adoption of Agile best practices, and nurture a culture of learning
• Coach and mentor team members, support their professional growth, manage collaboration dynamics, and resolve conflicts

• Take ownership of outcomes by ensuring delivery meets Customer expectations and satisfaction

   

Requirements

• At least 3 years of project management experience in the IT field
• Solid knowledge of PM best practices and approaches
• Proven experience in people management: coaching and mentoring, conflict resolution, team motivation, and team building
• Strong stakeholder, operational, and organizational change management skills
• Good understanding of the software development life cycle (SDLC)
• Hands-on experience with Agile
• Practical experience in risk analysis and management
• Experience in identifying and managing opportunities.
• Upper-Intermediate level of English or higher

Would be a plus

• Familiarity with Azure and .NET technology stack
• Cross-cultural awareness
• Technical background

Personal Profile

• High level of self-organization
• Attention to detail