Jobs

We are looking for a Cybersecurity Penetration Tester with deep expertise in offensive security and vulnerability assessment. You’ll be responsible for simulating attacks, finding weaknesses, and helping us build more secure systems.

Details: 
Experience: 5 years 
Schedule: Full time, remote 
Start: ASAP
English: Fluent
Employment: B2B Contract

Responsibilities:

• Conduct internal and external penetration testing
• Identify and report security vulnerabilities
• Perform red teaming and threat simulations
• Document findings and recommend remediation
• Stay updated with cybersecurity trends

Requirements:

• Deep knowledge of OWASP, CVEs, and MITRE ATT&CK
• Experience with tools like Burp Suite, Metasploit, Nmap, Wireshark
• Scripting in Python, Bash, or PowerShell
• OSCP, CEH, or other relevant certifications
• Experience in cloud and on-prem security environments

We're looking for a seasoned DevOps Engineer to own our CI/CD processes and infrastructure automation. You'll work cross-functionally with development, QA, and infrastructure teams to improve deployment speed and system reliability.

Details: 
Experience: 5 years 
Schedule: Full time, remote 
Start: ASAP
English: Fluent
Employment: B2B Contract

Responsibilities:

• Build and manage CI/CD pipelines
• Automate infrastructure provisioning and scaling
• Ensure monitoring and alerting for all services
• Improve security and performance of cloud systems
• Collaborate on deployment strategies and incident response

Requirements:

• Proficiency with CI/CD tools (Jenkins, GitLab, GitHub Actions)
• Strong experience with Docker, Kubernetes, and Helm
• Knowledge of Terraform or CloudFormation
• AWS, GCP, or Azure experience
• Strong scripting with Bash, Python, etc.

We're looking for a creative and scrappy Social Media Manager to help build and grow our personal brand across platforms like Twitter/X, LinkedIn, YouTube, and Instagram. 

This isn't a basic "schedule a few posts" kind of role. We want someone who lives online, knows what other creators and competitors are doing, and can come up with content ideas that actually stand out. Someone who's constantly testing, iterating, and asking "why did this go viral — and how can we do it better?" 

If you've worked with personal brands before — especially creators, coaches, agency founders, or YouTubers — that's a massive plus. We also love people who think visually and enjoy jumping into Figma to brainstorm content layouts and storyboards. 

We're not here to micromanage. If you're proactive, self-driven, and know how to turn raw ideas into posts that get attention, you'll love working with us. Salary will be very competitive for someone who brings the right experience and energy. 

If this sounds like you, send us a message with the word "SMM" so we know you actually read this and understand what we're looking for.

We are seeking a Senior Android Developer with 5+ years of experience building high-performance, scalable mobile applications. You'll join a cross-functional team to develop user-friendly, secure, and stable Android apps used by thousands (or millions) of users.

Details: 
Experience: 5 years 
Schedule: Full time, remote 
Start: ASAP
English: Fluent
Employment: B2B Contract

Responsibilities:

• Design, develop, and maintain Android applications using Kotlin/Java
• Collaborate with UI/UX designers and backend teams
• Optimize app performance and handle app store submissions
• Write unit, integration, and UI tests
• Ensure security, scalability, and responsiveness

Requirements:

• 5+ years of Android development experience
• Strong in Kotlin and Java
• Experience with Jetpack components, MVVM, Coroutines, Room, Retrofit
• Proficient in Git and CI/CD tools
• Familiarity with Firebase, Android Studio, and performance profiling tools
• Experience publishing apps on Google Play Store

We are looking for a Senior Angular Developer to lead the development of modern web applications. You will be responsible for implementing robust, maintainable code using Angular and collaborating with backend engineers, designers, and QA.

Details: 
Experience: 5 years 
Schedule: Full time, remote 
Start: ASAP
English: Fluent
Employment: B2B Contract

Responsibilities:

• Build and maintain complex web applications with Angular
• Develop reusable components and front-end architecture
• Optimize performance and ensure accessibility
• Integrate with APIs and backend services
• Conduct code reviews and mentor junior developers

Requirements:

• 5+ years of front-end development experience
• Strong expertise in Angular (v10+), TypeScript, RxJS, NgRx
• Solid knowledge of HTML5, CSS3, SCSS, and responsive design
• Experience integrating REST APIs and WebSockets
• Familiarity with Git, CI/CD, and testing tools (Karma, Jasmine, Cypress)
• Understanding of Agile methodologies and clean code principles

🚀 Who Are We?

Welcome to Welltech—where health meets innovation! 🌍 As a global leader in Health & Fitness industry, we’ve crossed over 200 million installs with five life-changing apps, all designed to boost well-being for millions. Our mission? To transform lives through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys—all powered by a diverse team of over 700 passionate professionals with presence across 5 hubs.
 

Why Welltech? Imagine joining a team where your impact on global health and wellness is felt daily. At Welltech, we strive to be proactive wellness partners for our users, while continually evolving ourselves.
 

What We're Looking For

We are looking for an experienced Data Analyst who is passionate about what he does and is ready to be part of a team that creates the #1 apps in the world in the Health & Fitness category.

Key Responsibilities:

• Gather data from various sources, clean and preprocess data to ensure accuracy and completeness for Key business metrics and reports
• Analyze complex datasets using statistical techniques to identify trends, patterns, and insights
• Analyze business performance, and create visualizations and dashboards to present insights and facilitate decision-making
• Communicate findings and recommendations to stakeholders
• Analyze frontend event data to ensure accuracy, consistency, and completeness
• Validate and monitor frontend event tracking implementation to ensure data reliability
• Collaborate with developers and product managers to define tracking requirements for user interactions
• Develop automated validation reports to monitor data integrity and quality

Requirements (work experience, knowledge, skills):

• Professional in SQL, the candidate should have the ability to manipulate and extract data from various databases or data warehouses;
• Expertise in BI tools such as Tableau (will be a primary tool), Power BI, or QlikView;
• Experience in working with frontend event tracking and validation, including tools such as Amplitude, Mixpanel, or similar.
• Understanding of web and mobile app analytics, including event-driven data models and tracking methodologies
• Strong problem-solving skills, the ability to think critically and creatively, and the ability to identify and resolve complex data analysis challenges;

Will be a plus:

• Knowledge of programming languages like Python or R for data analysis and modeling
• Expertise in data modeling techniques and data management concepts such as data warehousing, data marts, and ETL processes
• Familiarity with APIs for retrieving event data from tracking platforms.

Candidate journey

⭕️ Recruiter call --> ⭕️ Technical interview --> ⭕️ Meet the Leadership team

✨ Why You’ll Love Being Part of Welltech:

• Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.
• Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.
• Results-Driven: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.
• We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!

About the Product: 

Our client - Finaloop - reshapes bookkeeping to fit the e-commerce needs, building a fully automated, real-time accounting platform that replaces traditional bookkeeping for e-commerce and DTC brands. That means handling vast volumes of financial data with precision, scale, and zero margin for error.

To support this, we’re investing in our platform’s core infrastructure, the foundation that powers real-time financial insight across thousands of businesses globally.

About the Role

We're seeking an outstanding and passionate Senior Platform Data  Engineer to take part in shaping Finaloop's data infrastructure at the forefront of Fintech and AI.

You'll join a high-impact R&D team in a fast-paced startup environment, building scalable pipelines and robust data systems that empower eCommerce businesses to make smarter decisions. 

Key Responsibilities: 

• Designing, building, and maintaining scalable data pipelines and ETL processes for our financial data platform
• Developing and optimizing data infrastructure to support real-time analytics and reporting
• Implementing data governance, security, and privacy controls to ensure data quality and compliance
• Creating and maintaining documentation for data platforms and processes
• Collaborating with data scientists and analysts to deliver actionable insights to our customers
• Troubleshooting and resolving data infrastructure issues efficiently
• Monitoring system performance and implementing optimizations
• Staying current with emerging technologies and implementing innovative solutions

Required Competence and Skills:

• 5+ years experience in Data Engineering or Platform Engineering roles
• Strong programming skills in Python and SQL
• Experience with orchestration platforms and tools (Airflow, Dagster, Temporal or similar)
• Experience with MPP platforms (e.g., Snowflake, Redshift, Databricks)
• Hands-on experience with cloud platforms (AWS) and their data services
• Understanding of data modeling, data warehousing, and data lake concepts
• Ability to optimize data infrastructure for performance and reliability
• Experience working with containerization (Docker) environments
• Familiarity with CI/CD concepts and principles 
• Fluent English (written and spoken)

Nice to have skills:

• Experience with big data processing frameworks (Apache Spark, Hadoop)
• Experience with stream processing technologies (Flink, Kafka, Kinesis)
• Knowledge of infrastructure as code (Terraform), with Kubernetes
• Experience building analytics platforms or clickstream pipelines
• Familiarity with ML workflows and MLOps
• Experience working in a startup environment or fintech industry

The main components of our current technology stack:

• AWS Serverless, Python, Airflow, Airbyte, Temporal, PostgreSQL, Snowflake, Kubernetes, Terraform, Docker.

As a Games Integrations Product Manager at TrueLabel, you will take full ownership of integrating top-tier casino game providers into our in-house iGaming platform. From drafting detailed technical documentation to managing implementations and go-lives, you will ensure flawless delivery of gaming content. You’ll also work closely with technical, product, and business teams to optimize provider onboarding and post-launch performance.
 

Your tasks:

• Contribute to shaping the vision, planning, and development of the games product in close collaboration with the gaming department, integration team, and cross-functional teams to ensure high quality and market competitiveness of the platform’s gaming content;
• Leverage data, analyze market trends and competitor offerings to develop business cases for launching new game integrations, features, or enhancing the current offering, and to support strategic product decisions;
• Create detailed and well-structured product specifications for tasks, configurations, features, and integrations with a focus on simplicity and usability;
• Develop and maintain up-to-date documentation, including internal guides, feature descriptions, and user/partner instructions;
• Manage the product backlog: select relevant tasks for implementation and prioritize them according to business value and the company’s strategic goals;
• Oversee the full lifecycle of game provider integrations: planning, implementation, testing, launch, and ongoing support;
• Prepare detailed, high-quality technical specifications for APIs, SDKs, and back-office connections with game providers;
• Generate and validate unique access keys, configure endpoints, and manage credentials and access controls at the brand level;
• Systematize and analyze feedback from partners and internal teams to adjust and improve product strategy and functionality;
• Regularly report to leadership on task progress, feature rollout results, and current challenges.
   

Our Criteria:

• 2+ years of experience in iGaming as a Product Manager, Integration Manager, or similar technical role;
• Hands-on experience with casino game integrations (direct or via aggregators);
• Proficient in creating technical specifications and understanding API documentation;
• Strong project management and communication skills to coordinate with global stakeholders;
• Good understanding of game providers’ ecosystems and industry standards;
• Excellent verbal and written English skills.
   

Our offer:

• We are global, we don’t stick to office or remote options only;
• We value work-life balance and start anytime from 8 to 11, with flexible lunchtime;
• We trust each other and provide unlimited vacation days and sick-leaves;
• We support our people and provide relocation options for team members, who are interested;
• We encourage growth and cover 50% of learning expenses;
• We hold yearly performance reviews to help our team members grow and reach new heights, and reward results with regular performance bonuses;
• We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else;
• We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas - an opportunity to have a visible and immediate impact;
• We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.

At the core of our Commercial Division, the Research & Development (R&D) function operates as a fast-moving experimentation layer. We focus on identifying, validating, and scaling the company’s most promising market and product opportunities — before they become full-fledged strategic bets.

As Head of R&D, you’ll lead this function, working cross-functionally with Product, Games, and Payments teams to run structured experiments based on real operator data. Your work directly influences company growth by ensuring we invest only in initiatives with proven traction.
 

Your tasks:

• Lead the discovery and validation of new markets and product opportunities that align with the company’s commercial strategy.
• Own and continuously improve the R&D framework used to prioritize and evaluate new initiatives.
• Collaborate cross-functionally (Product, Games, Payments, Analytics, Commercial) to define clear success metrics for every test initiative.
• Design and execute data-driven testing playbooks: from GEO launches and traffic experiments to product feature validation.
• Ensure pre-launch readiness by coordinating test planning with pilot clients, including checks for payments infrastructure, game content availability, and UX friction.
• Identify bottlenecks or recurring issues across markets and package findings into actionable, scalable solutions.
• Analyze test outcomes with the Analytics team and present clear go/no-go recommendations to stakeholders.
• Oversee the handover of validated tests to the Account teams for scaling and ongoing performance management.
   

Our criteria:

• Proven experience in product or market R&D, go-to-market strategy, or commercial validation roles, ideally in iGaming or high-growth tech sectors.
• Strong analytical and hypothesis-driven mindset with a track record of experimentation.
• Ability to structure ambiguous challenges into clear testable opportunities.
• Comfortable working with cross-functional teams and managing executive-level stakeholders.
• Familiarity with metrics such as Reg2Dep, FTDs, GGR, ARPU, and player funnels.
• Exceptional communication and documentation skills.
• Proficiency in market analysis, A/B testing frameworks, and roadmap planning.
• Startup or scale-up experience is a strong plus.

Success Metrics:

• Number of new markets successfully validated and scaled via the R&D process.
• R&D-attributed FTD growth and impact on company revenue.
• Average time from ideation to live test launch (execution efficiency).
• Test success rate (ratio of qualified/passed tests to total executed).
• Positive feedback from Commercial, Product, and Account teams on process value and transparency.
   

Our offer:

• We are global, we don’t stick to office or remote options only;
• We value work-life balance and start anytime from 8 to 11, with flexible lunchtime;
• We trust each other and provide unlimited vacation days and sick-leaves;
• We support our people and provide relocation options for team members, who are interested;
• We encourage growth and cover 50% of learning expenses;
• We hold yearly performance reviews to help our team members grow and reach new heights, and reward results with regular performance bonuses;
• We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else;
• We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas - an opportunity to have a visible and immediate impact;
• We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.

We are building a B2B iGaming platform and as Product Manager - Casino at TrueLabel you will be in charge of setting the Casino product vision, authoring simple product specifications, and collaborating with Design and Engineering teams to deliver the highest quality Online Casino solution. You will also support and improve the product post-go-live through conducting market research, collecting customer feedback, and delivering product improvements.
 

Your tasks:

• Work with business owners, stakeholders, and the rest of the Product team to produce a product vision and road map to provide an excellent product to our customers;
• With the use of data and business needs, define and build business cases for the Casino product;
• Author best-in-class product specifications at the deepest level of detail while keeping the whole solution simple;
• Create guides for users and product documentation;
• Manage backlog and fill up sprints according to brand priorities;
• Compile and manage product roadmap that is aligned with product strategy and set expectations for delivery to stakeholders and customers;
• Collaborate with the Design team to build outstanding UI designs for the product;
• Collaborate with the Engineering team on product roadmap execution and post-release feature improvements;
• Ensure the highest release quality before going live by working with the QA team and extensive acceptance testing;
• Research and analyze the market, understand competitors, and listen to users to impact the product roadmap;
• Report product roadmap execution status to stakeholders and customers.
   

Our Criteria:

• 5+ years of experience in web/mobile product management, including authoring simple crisp clear business and product requirements;
• 3+ years in building Casino customer-facing products in a similar product role with a clear track record in improving product KPIs;
• A data-driven mindset to evaluate impact and success;
• Someone who thrives at the intersection of Design, Tech, and Business;
• Strong business judgment and decision-making skills; ability to identify, prioritize, and articulate the highest-impact initiatives;
• Excellent written and verbal English.
   

Our offer:

• We are global, we don’t stick to office or remote options only;
• We value work-life balance and start anytime from 8 to 11, with flexible lunchtime;
• We trust each other and provide unlimited vacation days and sick-leaves;
• We support our people and provide relocation options for team members, who are interested;
• We encourage growth and cover 50% of learning expenses;
• We hold yearly performance reviews to help our team members grow and reach new heights, and reward results with regular performance bonuses;
• We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else;
• We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas - an opportunity to have a visible and immediate impact;
• We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.

We’re Applyft  - an IT product company which creates value-driven mobile apps. Our journey began with the Geozilla family locator product, but now our portfolio consists of four apps in Family Safety, Entertainment and Mental Health Spheres. 

Now we are looking for a Middle Data Analyst to join our team

What you’ll do:

• Carry out complex analysis of datasets and conduct appropriate data validation
• Create dashboards and reports, define key metrics and monitor the integrity and validity of the data reported
• Collaborate with team members on business results and drive the impact of data-driven decisions

Your professional qualities:

• 3+ years of experience on similar position
• Strong knowledge of SQL, ability to write complex queries
• Experience with visualization tools such as Tableau/Looker etc
• Good Math and Statistics knowledge

Will be a plus:

• Experience analyzing mobile apps data
• Working experience with Python
• Working experience with GCP

We offer:

• Remote-First culture: We provide a flexible working schedule and you can work anywhere in the world 
• Health taking care program: We provide Health insurance, sport compensation and 20 paid sick days
• Professional Development:  The company provides budget for each employee for courses, trainings and conferences
• Personal Equipment Policy: We provide all necessary equipment for your work. For Ukrainian employees we also provide Ecoflow
• Vacation Policy: Each employee in our company has 20 paid vacation days and extra days on the occasion of special evens
• Knowledge sharing: We are glad to share our knowledge and experience in our internal events
• Corporate Events: We organize corporate events and team-building activities across our hubs

PwC is a network of over 370,000 employees in 149 countries focused on providing the highest quality services in the areas of audit, tax advisory, consulting and technology development.

What we offer:
- Official employment;
- Remote work opportunity;
- Annual performance and grade review;
- A Dream team of experienced colleagues and high-class specialists;
- Language courses (English & Polish languages);
- Soft skills development;
- Personal development plan and career coach;
- Corporate events and team-buildings.

Main responsibilities:

• Developing innovative solutions for our clients by leveraging cutting-edge data science, machine learning, and AI technologies;
• Developing intelligent assistants using the latest large language models (e.g., GPT-4, Falcon 2, LLAMA 3, Mixtral), employing Retrieval Augmented Generation techniques, and utilizing agent frameworks (e.g., Langraph, CrewAI);
• Utilizing AI expertise to recommend the most effective technical approaches and solution architectures for addressing business challenges;
• Leading data science project teams of 1-5 members, managing small to medium projects, and overseeing parts of larger engagements under senior supervision;
• Working closely with PwC industry experts, clients, and higher management while actively participating in the proposal-making process within your area of expertise;
• Communicating complex insights in a clear and actionable manner to non-technical colleagues and clients.

Requirements:

• 3+ years of relevant professional experience;
• Solid knowledge of ML/AI concepts: types of algorithms, machine learning frameworks, model efficiency metrics, model life-cycle, AI architectures;
• Knowledge and experience in production grade code development in Python;
• Solid knowledge of SQL;
• Experience with LLMs and related concepts (e.g. RAG, vector DBs, AI agents);
• Understanding of cloud concepts and architectures, with hands-on experience in cloud services (GCP, AWS, Azure);
• Knowledge of CI/CD and DevOps practices;
• Experience with deploying code with Docker / Kubernetes;
• Strong interpersonal and communication skills — essential in day-to-day cooperation with clients and the team;
• Outstanding supervision and mentorship abilities;
• Graduate of Economics, Econometrics, Quantitative Methods, Computer Science, Math, Physics, Operational Research or related discipline;
• Excellent analytical and problem-solving skills, including the ability to independently disaggregate issues, identify root causes and recommend solutions to business problems;

• Proficiency in English, both written and spoken.

   

  Nice to have: 

• Familiarity with MLOps tools (e.g., Azure AI Studio, AzureML, Vertex.AI, SageMaker, MLFlow);
• Knowledge of an extra programming language (e.g. C#, Go, Java);
• Knowledge of Natural Language Processing techniques;
• Experience in banking, retail or consulting;
• Experience in leading project teams.

Why PwC?

We are not just numbers and reports. PwC is the impact you can create through your actions. Our team will help you achieve more, and we are ready to start this journey with you.

Ready for a challenge? Send your resume and join the team that is shaping the future!

Gamzix company, a dynamic player in the iGaming industry:

— was founded in March 2020 with a vision to redefine the world of online slot games

— has already successfully produced 60 slot games

— the team has grown to over 100 skilled professionals and we continue to grow

— two strategically located offices in Europe

— with a strong focus on quality and compliance, we hold the prestigious MGA B2B Critical Supply License

— and certifications from industry leaders iTechLabs and GLI, ensuring the highest standards

 

Hi! 👋

Gamzix is a fast growing game provider in the iGaming industry, known for delivering engaging, high-quality slot games with cutting-edge technology and visual excellence. As we expand, we’re looking for a passionate Senior Front-End Developer
 

Responsibilities:

• Development of complex mechanics for games
• Support for game architecture at a technical level (game implementation)
• Making suggestions to improve the code base on the gaming side
• Working with a cross-competency team
• Estimation of work on game mechanics, meeting deadlines
• Write clean code
   

Requirements:

• 5+ years of front-end software development experience
• 3+ years of experience with Pixi within the gambling/game industry
• Understanding the principles of asynchronous programming
• Understanding of the principles of SOLID, GRASP, KISS, DRY, YAGNI
• Understanding OOP principles
• Stay updated with the latest trends and technologies in frontend development
• Propose and implement innovative solutions to improve the development process
• Experience in developing process automation tools

Hiring process:

• 1st interview — Recruiter
• 2nd — Hiring manager
• 3nd — PM interview
• final interview — CTO, HRD
   

What we offer:

• 7 hour working day 10:00AM — 6:00 PM (with the lunch break)
• Hybrid format of working day
• A-class office, Mokotow, Warsaw
• Competitive salary in the IT field, fixed in €
• Paid taxes
• State holidays are paid
• 10 days for paid sick leave
• 28 days of paid vacation: 18 and 10 days separately
• Medical Insurance
• Courses/training reimbursement
• Corporate English courses: business or general, morning or evening schedule
• People-oriented company with the work&life balance
• Opened and friendly communication
• Corporate team buildings and activities

Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.

I give my consent in accordance with the Law on the Protection of Personal Data dated June 1, 2010, No. 2297, effective from January 1, 2011, for the processing of information classified as personal data

Job Description

• 4+ years of experience in writing technical documentation
• Philological or technical background
• Excellent command of English (Advanced +)
• Excellent written and verbal communication skills
• Proofreading and editing skills
• Analytical skills
• Team player
• Experiance in Healthcare domain would be a plus

Job Responsibilities

• Create, edit, update, and maintain project-related documentation
• Work closely with development, testing, and product teams to ensure the quality, discoverability, and accuracy of the content created or updated
• Work with different document control tools to process project-related documentation
• Documentation releasing 
• Localization 
   

Department/Project Description

Our client is innovative manufacturer of medical devices in the United States which produces a devices and software applications.

At this project, you will have a great opportunity to be involved into the full development life cycle of medical software which is intended to help individuals by processing certain information taken from medical devices to identify health trends and to track daily activities.

We are looking for a Customer Support team player who will be an integral part of the memoryOS team and deliver exceptional service to our users.
 

We’re a remote team of 30+ diverse, like-minded professionals, united in solving the problem of the forgetting curve.
 

As part of our team, you will manage a high volume of customer messages in Intercom, swiftly resolve issues, and effectively communicate key findings to drive continuous improvement.
 

Your ability to analyze feedback, refine communication approaches, and maintain a top-quality resolution time is essential to our mission of making it easier for people to remember what’s important.
 

Are you ready to have a chance to significantly impact our users’ lives by being part of a revolutionary approach to learning? Apply now!

Who are we?

memoryOS makes it easy for people to remember what’s important. Proven learning and memory techniques are merged with duolingo-like gamified e-learning with patented virtual mind palace tech. Co-founded by 2X World Memory Champion — Jonas von Essen.

We are proud to be the Most Funded App on Kickstarter. memoryOS was featured on TechCrunch and recognized by Google Brands Accelerator as “light years ahead of any other company in memory space.”

What you’ll be working on

• Respond to customer inquiries daily via Intercom promptly and accurately.
• Able to fully function within Intercom. Know how to increase productivity by automating processes, creating macros, and tracking analytics via Intercom to increase productivity metrics like first response time.
• Embed cutting-edge automated response systems with trained AI.
• Troubleshoot and resolve customer issues related to account management, billing, app usage, and more.
• Document valuable customer interactions and feedback to improve the memoryOS experience. Log these and communicate them to the team in a self-regulated manner.
• Continue to train personal customer success knowledge (wisdom) to help ever-better the customer support team how to excel in handling inquiries, resolving issues, and maintaining high customer satisfaction.
• Maintain fast response speed and high customer satisfaction ratings and contribute to overall customer loyalty and retention.
• Collaborate with the Product and Marketing Teams to identify the best insights from feedback. Also, the areas of their application.

You will also get

• Transparent management and regular feedback.
• Significant opportunities for professional growth and impact on product development.
• Enjoy a vacation and paid sick leave days to relax every year.
• Fully remote: you’re free to choose your productive work time and place.

About you

• 3+ years of experience in Customer Success or Customer Support, with at least 1 year in a startup environment.
• Expert proficiency in Intercom, including analytics, macros, and ticketing system management.
• Strong analytical skills with a data-driven approach to problem-solving and process improvement.
• Ability to work independently with responsiveness and high responsibility, stepping up in times of need while collaborating effectively in a team-oriented environment.
• Highly empathetic, patient, and committed to exceptional customer service.
• A strong passion for technology, with a keen interest in learning and teaching others about our product.
• Experience of 2+ years with AI tools (such as ChatGPT) is highly important for information analytics and structuring.
• Proficiently apply Intercom’s tools, like Fin AI.
• Exceptional fluency in English, especially written English (C1)

Getting the job

Enjoy building a top-level product with us while gaining extensive professional experience in a company with an important mission.

Step by step for this position:

1. Interview with Recruiter (up to 45 min): Position discussion and check experience.
2. Interview with Recruiter and Team Lead (1 hour): Check basic competencies, culture fit, and a detailed сase approach to identify experience.
3. Debrief interview with CEO and Team Lead (30 min): Summarize experience and assess alignment with the company’s values, culture, and strategic goals.
4. Referral: Recommendations from the previous workplace.
5. Offer call with HR (30 min): Discussion of a Job Offer Proposal.

We look forward to receiving your application!