Jobs

A streaming platform is expanding its digital video ecosystem and launching a new suite of Connected TV (CTV) applications.
 

The goal is to deliver a modern, high-performance sports video experience with smooth playback, intuitive navigation, and seamless integration across Web, Mobile, and CTV devices 

We are looking for a Junior Manual QA Engineer. You will help ensure high quality across multiple TV devices and operating systems.

Responsibilities

• Perform manual testing of TV applications (Apple TV, Android TV, Fire TV, Roku)
• Test video playback, UI navigation, and remote-based interactions
• Execute test cases and report bugs clearly
• Reproduce issues across different TV devices and OS versions
• Collaborate with developers and product teams
• Participate in regression and release testing
   

Requirements

• 0.5–1.5 years of manual QA experience
• Strong attention to detail
• Basic understanding of software testing principles
• Interest in video streaming or TV applications
• Ability to clearly describe issues and steps to reproduce
• English: Advanced

We're looking for a Senior FullStack Engineer with strong AI and agentic development experience to join our growing team. You'll lead the development of user interfaces and services that power marketing analytics, identity resolution, and cross-platform personalization — leveraging AI agents and spec-driven workflows to ship faster and smarter.

What You'll Do

• Build and maintain high-performance, scalable web applications using Node.js, React.js, GCP, MongoDB.
• Develop features end-to-end using AI-assisted, spec-driven workflows — creating detailed technical specifications and implementing them via AI coding agents (Claude Code, Codex, Gemini CLI).
• Work closely with Data Scientists, GTM Engineers and Backend Engineers to bring graph-based identity resolution, campaign analytics, and data activation to life.
• Design UIs with advanced data visualization (e.g., using Highcharts, Recharts, etc.).
• Collaborate on multi-tenant architecture, OAuth-based integrations, and automated onboarding experiences using Auth0, Firebase, and Google Cloud Functions.
• Work with the backend team to integrate features and deliver end-to-end value, including billing, Slack alerting, email messaging and integration with various third-party services.
• Drive test automation using Vitest and Jest, and help ensure performance monitoring with OpenTelemetry and Sumo Logic.
• Define and refine AI agent configurations — custom instructions (CLAUDE.md), hooks, skills, and prompt templates — to optimize team-wide development workflows.
• Build and maintain MCP Servers to expose internal REST/HTTP APIs to AI agents, enabling seamless tool-use across the development lifecycle.
• Champion UI/UX best practices while maintaining clean, maintainable code using ESLint, Prettier, SonarQube, etc.
• Act as a Feature Lead, leading the architecture, technical documentation, communication with CTO, Tech Lead and Product Owner on the best tech realization of the selected feature.

Must-Have Qualifications

• 4+ years experience with JavaScript/TypeScript and modern frameworks.
• 3+ years experience with React.js, including hooks and context API.
• 3+ years experience with Node.js 20+, Express.js 4+, (or Nest 10+), and related tooling.
• Proven experience with AI-assisted development — using tools such as Claude Code, Codex, or Gemini CLI to accelerate coding, debugging, and code review.
• Ability to author and interpret detailed technical specifications for front-end and back-end features, enabling efficient development through AI agents.
• Solid experience working in a Serverless environment (especially with Google Cloud Platform: Firebase, Cloud Run/Functions, App Engine, Logging, API Gateway).
• Deep understanding of REST APIs.
• Experience with CI/CD workflows using GitHub Workflows/Actions.
• A strong drive to build products through AI Agents rather than writing code manually.
• English: intermediate level or higher.

Bonus Points

• Experience with Neo4j and graph data modeling (e.g., identity graphs).
• Familiarity with Mongoose, MongoDB, BigQuery, and CDP tools.
• Experience building dashboards for analytics or marketing tech platforms.
• Hands-on experience building or integrating agentic AI workflows (e.g., LLM-powered pipelines, tool-use agents, RAG systems).
• Familiarity with prompt engineering and LLM API integration (Anthropic, OpenAI, Google).
• Experience creating custom skills/plugins for AI agents and building MCP Servers on top of existing REST/HTTP APIs.
• Ability to use Claude Code (or similar tools) beyond code generation — for technical documentation, DevOps troubleshooting, and CI/CD pipeline configuration.

Tech Stack You'll Work With

• Frontend: React, Vite, MUI, AntD, Tailwind, D3, Highcharts, Recharts, Formik, Yup
• Backend: Node.js, Express, Nest, MongoDB, BigQuery, Auth0, Slack APIs, Google APIs
• AI Development: Claude Code, Codex, Gemini CLI, MCP Servers, spec-driven development workflows
• DevOps/Tooling: GitHub Actions/Workflows, Husky, Prettier, ESLint, npm, pnpm, Vitest, Jest

What We Offer:

• 4 weeks of paid vacation per year (with flexible scheduling)
• Unlimited sick leave — we trust your judgment and care about your health
• US Bank Holidays off — following the American holiday calendar
• A chance to work in a dynamic, multicultural team of professionals driven by a
• shared passion for product innovation and real impact
• A flat structure, no micromanagement, and full ownership of your work
• Remote-first culture and flexible working hours

Our Interview Process Is Simple and Fast:

1. Recruitment Screening Call

General conversation about your background, English check, and Q&A from your side.

2. Technical & Soft Skills Interview

Conducted by our Head of Delivery and Tech Lead.

3. Final Culture Fit Interview

General conversation in English with our CОO and CTO.

Why Join Us?

Be part of a product-first, data-driven startup reshaping martech

Work on modern tech with real ownership and creative freedom

Collaborate with senior-level professionals in a global, fast-moving environment

Ready to build the future of data-powered marketing with us?

Apply now and let’s talk!

Would you like to be part of the development of the state-of-the-art automotive technologies? Do you have an interest in Human Machine Interface systems and used to working with embedded solutions? Then you should join us as a Senior Embedded Developer!

Job Description
Here, you’ll be part of the development of our PSOC solutions and solutions for the HMI systems and lead the projects that will reach your way!
In your new role you will:
 

• Be responsible for the development of Automotive Peripheral Drivers and HMI system solutions, like PSoC Multitouch, CapSense system solutions, and automotive drivers
• Guide the work of your team
• Work with Software and Applications Engineers for the product validation closure

Your Profile
You have a proactive personality and an organized, structured, and self-driven working style. With your great communication skills, you are equally comfortable producing your own solutions or collaborating with others to achieve the best results. Lastly, you enjoy developing your knowledge and staying up-to-date on the latest technological developments.
You are best equipped for this position if you have:
 

• A university or technical school degree
• More than 3 years of experience in embedded systems
• Experience with the overall system-level designs, including architecture, hardware, software, firmware, and algorithms
• Knowledge of C, C++, and embedded design
• Knowledge of Automotive SPICE and ISO26262 would be beneficial
• Fluency in English

Please send us your CV in English.

Would you like to be part of the development of the state-of-the-art automotive technologies? Do you have an interest in Human Machine Interface systems and used to working with embedded solutions? Then you should join us as a Senior Embedded Developer!

Job Description
Here, you’ll be part of the development of our PSOC solutions and solutions for the HMI systems and lead the projects that will reach your way!
In your new role you will:
 

• Be responsible for the development of Automotive Peripheral Drivers and HMI system solutions, like PSoC Multitouch, CapSense system solutions, and automotive drivers
• Guide the work of your team
• Work with Software and Applications Engineers for the product validation closure

Your Profile
You have a proactive personality and an organized, structured, and self-driven working style. With your great communication skills, you are equally comfortable producing your own solutions or collaborating with others to achieve the best results. Lastly, you enjoy developing your knowledge and staying up-to-date on the latest technological developments.
You are best equipped for this position if you have:
 

• A university or technical school degree
• More than 3 years of experience in embedded systems
• Experience with the overall system-level designs, including architecture, hardware, software, firmware, and algorithms
• Knowledge of C, C++, and embedded design
• Knowledge of Automotive SPICE and ISO26262 would be beneficial
• Fluency in English

Please send us your CV in English.

Job description
In your new role you will:
 

• Be responsible for the development of Automotive Peripheral Drivers for PSOC;
• Guide the work of your team;
• Work with Test and Product Engineers to put products into manufacturing;
• Work with Software and Applications Engineers for the product validation closure;
• Lead your colleagues during the development of the projects;
• Solve problems with higher complexity
  involving expert networks;

Your profile
Are you a driven and results-oriented individual with a passion for excellence? Do you possess a proactive personality, combined with a highly organized and structured approach to your work? As a self-motivated professional, you're comfortable working independently to deliver high-quality solutions, as well as collaborating with others to achieve shared goals.

You are best equipped for this task if you have:
 

• A university or technical school degree;
• More than 5 years of experience in embedded systems;
• Experience with the overall system-level designs, including architecture, hardware, software, firmware and algorithms;
• The ability to read, understand and create schematics;
• Knowledge on C, C++ and embedded design;
• Knowledge of Automotive SPICE and ISO26262 would be beneficial;
• Knowledge of Auto SAR would be beneficial;
• Fluency in English.

If you want to be part of a dynamic and friendly team and work in a cutting-edge company with cutting-edge technology, we’re looking for a Senior Staff Embedded Test Automation Engineer. In Lviv, we are creating state-of-the-art Automotive products that will impact the reality we know. Send us your application!

As a valued team member, you are a passionate embedded test automation engineer with quality-oriented mindset. You strive for the highest levels of automation, testing cost and time efficiency and you’re able to effectively work as an individual contributor as well as a proactive team player.

In your new role you will:
 

• Participate in test specifications and scripts development and automated execution (including cybersecurity testing) according to the requirement specifications, contribute to test methodologies and test infrastructure development
• Develop test specifications
• Develop and execute test scripts (C, Python, PowerShell)
• Act as a senior reviewer for code, specs, scripts and as a Mentor for less senior colleagues
• Troubleshoot complex system-level issues
• Enhance testing tools and methods
• Setup and maintain test automation infrastructure
• Contribute to the quality of requirement specifications
• Drive continuous improvement of quality and cost reduction

You are a forward-thinking and results-driven individual who embodies a growth mindset, takes calculated risks, and drives continuous improvement while fostering a collaborative team environment. You are prepared to take risks consciously and manage them actively, pursue ambitious goals, strengthen team spirit, strive for continuous improvement, and think ahead to develop and implement effective solutions.

You are best equipped for this task if you have:
 

• A university degree in Computer science, Microelectronics or comparable
• At least 5 years of experience in embedded software engineering or testing
• Expertise in embedded SW automated testing
• Strong programming skills: embedded C, Python, scripting languages
• Basic knowledge of MCU architecture/operation
• Experience with CI/CD infrastructures setup and maintenance is a plus
• Experience in cybersecurity testing in embedded systems would be a major benefit
• Knowledge of Auto SPICE and functional safety for embedded systems would be a benefit
• Fluency in English

Please send us your CV in English.
Note: This is a temporary 2-years contract with the possibility of staying afterwards.

What if your ideas could change the way the world connects, powers up, or thinks? As a Senior Staff Validation Engineer, you'll have the opportunity to merge creativity with your technical expertise by shaping the future of technology, driving groundbreaking projects, and bringing new ideas to life. Are you in?

Your Role

Key responsibilities in your new role:

Join us as a Senior Staff Validation Engineer to drive state-of-the-art automotive technologies, leveraging your embedded systems experience. You’ll lead validation projects and be responsible for ensuring the quality and reliability of software products through testing and validation processes. You will collaborate closely with software development teams to design, execute, and automate tests, identify and document issues, and contribute to the continuous improvement of our PSoC and HMI solutions that shape next‑generation automotive products.

 

• Be responsible for the Validation of device drivers used for Communication or signal generation/measurements (E.g.: SPI, UART, PWM, ADC, DMA etc.)
• Investigate, implement, institutionalize and maintain the verification and validation methods and infrastructure (e.g. automation to improve quality and efficiency in terms of cost and time)
• Drive innovation in the form of new advancements (test methods/tools, test automation, test infrastructure)
• Institutionalize software test processes compliant with Automotive standards (e.g.ISO26262, ASPICE)
• Have ownership of reviews - Test Specifications & Scripts

Your Profile

Qualifications and skills to help you succeed:

You have a proactive personality and an organized, structured, and self-driven working style. With your great communication skills, you are equally comfortable producing your own solutions or collaborating with others to achieve the best results. Lastly, you enjoy developing your knowledge and staying up-to-date on the latest technological developments.

 

• More than 3 years of experience in Device Driver software testing, which includes good knowledge of the standard software development Life Cycle
• Experience with AUTOSAR MCAL, Automotive SPIC, E and exposure to ISO26262
• Knowledge of embedded system software development or Validation using C and assembly languages
• Strong knowledge in OOP/C#/.Net/Python languages
• Experience in the development/maintenance of the test automation and continuous integration frameworks
• Experience using oscilloscopes, logic analyzers, power benches, etc
• Fluency in English

Please send us your CV in English

What if your ideas could change the way the world connects, powers up, or thinks? As a Senior Validation Engineer, you'll have the opportunity to merge creativity with your technical expertise by shaping the future of technology, driving groundbreaking projects, and bringing new ideas to life. Are you in?

In your new role you will:
 

• Drive state-of-the-art automotive technologies by leveraging embedded systems validation experience to ensure the quality and reliability of software products
• Be responsible for the validation of device drivers used for communication or signal generation/measurements (e.g., SPI, UART, PWM, ADC, DMA, etc.)
• Investigate, implement, and maintain verification and validation methods and infrastructure to improve quality and efficiency
• Drive innovation in test methods, tools, test automation, and test infrastructure to advance the field
• Institutionalize software test processes that comply with Automotive standards (e.g., ISO26262, ASPICE)
• Collaborate closely with software development teams to design, execute, and automate tests, identify and document issues, and contribute to continuous improvement
• Have ownership of reviews, including test specifications and scripts, to ensure thoroughness and accuracy

You are best equipped for this position if you have:
 

• Experience in Device Driver software testing with knowledge of standard software development Life Cycle
• Knowledge of embedded system software development or Validation using C and assembly languages
• Proficiency in programming languages such as OOP, C#, .NET, and Python
• Experience in developing and maintaining test automation and continuous integration frameworks
• Hands-on experience with tools like oscilloscopes, logic analyzers, and communication protocols (I2C, UART, SPI)
• Familiarity with version control systems (Git, SVN, branching)

• Fluency in English, with a forward-thinking and adaptable approach to learning and growth

   

Please send us your CV in English.
 

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.

This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements.

Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.

Responsibilities

• Secure new business and grow revenue. This role is not account management and not day-to-day; client communication. Our US team handles calls and ongoing communication;
• Proactively source outbound opportunities (partnerships, referrals, warm outreach);
• Qualify opportunities and drive them to signed agreements;
• Coordinate internally with the US team during deal handoff;
• Contribute directly to revenue growth;

Requirements

• Proven experience in business development/lead generation for IT services / software development companies /SaaS;
• Clear track record of originating or closing deals with budgets $20,000+;
• Understanding of how custom software projects are priced and sold;
• Strong written English (spoken English is a plus, but not critical);
• Ability to work independently and focus on results;

This role does not involve

• Daily client communication;
• Account management;
• Project management;
• Delivery or technical execution;

KPIs

• New qualified opportunities created;
• Pipeline value generated;
• Deals secured / revenue influenced;

What We Offer

• Working hours aligned with US time zones, typically 16:00—00:00 Kyiv time;
• 1:1 English lessons to support clear and confident communication;
• Paid vacation and sick days;
• Fully remote work;
• Opportunities for professional growth within the team;
• Structured, personalized onboarding to help you ramp up effectively.
   

Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency

The PSP Operations Partner is responsible for analyzing and overseeing the efficiency of the payment infrastructure across projects and GEOs. The role focuses on ensuring transparency in payment processes, minimizing financial losses, and maintaining the reliability and performance of the payment ecosystem. The position provides analytical insights and recommendations to payment teams, monitors their implementation, and reports directly to leadership.

Requirements

• Proven experience working with international Tier 1 payment markets.
• Strong understanding of payment routing and cascading mechanisms.
• Experience with payment provider integrations (direct integrations and aggregator-based integrations).
• Practical experience working with PSP ecosystems including acquiring, APMs, crypto, or P2P solutions.
• Experience analyzing payment performance metrics and payment funnels.
• Understanding of payment infrastructure setup and operational processes across multiple GEOs.
• Ability to conduct market analysis for payment solutions prior to GEO launches.
• Strong analytical mindset and ability to work independently.
• Experience interacting with product teams and integration teams around payment improvements.
• Familiarity with BI tools and monitoring dashboards (e.g., BI platforms, Grafana) is a plus.
• Knowledge of Payment Hub systems is not required but experience with provider integrations is important.
• Knowledge of Ukrainian or Russian is a must.

Responsibilities

1. Pre-launch payment infrastructure analysis

• Analyze payment infrastructure in a GEO before launch.
• Assess whether stable payment processing is possible in the GEO.
• Recommend appropriate PSPs and payment methods.
• Identify potential risks related to blocking, compliance, and regulatory restrictions.
• Estimate expected payment conversion levels.

2. Audit of payment department structure

• Analyze the organizational structure of payment teams across projects and GEOs.
• Evaluate whether the structure aligns with business needs.
• Monitor payment teams’ execution of tasks, research activities, and integration roadmaps.
• Assess overall payment team efficiency.

3. Audit of payment infrastructure

• Conduct a full audit of payment ecosystems across projects and GEOs (PSP, acquiring, APMs, crypto, P2P).
• Verify the correctness of payment provider integrations and processing setup.
• Analyze transaction routing efficiency.
• Evaluate reliability and stability of connected payment providers.

4. Payment metrics analysis

• Monitor key metrics including:
• Acceptance Rate
• Conversion Rate
• IN/OUT ratio
• Decline Rate
• Chargeback Rate
• Payment success rate
• Monitor payout timelines and accuracy.
• Identify bottlenecks in the payment funnel and sources of transaction losses.

5. Reporting

• Prepare analytical reports on payment performance, infrastructure status, and recommendations for leadership.

6. Payment Hub plan monitoring

• Audit and monitor execution of the Payment Hub development and integration plan.

7. Cross-team coordination

• Work with GEO teams and PSP teams to analyze performance and provide recommendations.
• Participate in regular meetings regarding conversion performance, integration status, and payment improvements.

OmiSoft is seeking a motivated Junior UI/UX Designer with a genuine passion for design, structured thinking, and a desire to grow within our team!

Requirements:
— 0,5-1+ year of commercial experience in UI/UX Design
— Experience designing websites and landing pages; experience with mobile applications will be a plus
— Solid understanding of user-centered design principles and methodologies
— A current portfolio showcasing strong visual design skills
— Upper-Intermediate level of English (written and spoken)
— Strong communication, collaboration, and problem-solving skills

Nice to have:
— Completed courses in graphic, visual, or UI/UX design
— Experience with AI-driven UX research tools and methodologies
— Experience designing marketing materials and presentations

Responsibilities:
— UI/UX development for web (preferably) and mobile products
— Creating visual materials and design assets to support the sales team (presentations, landing pages, marketing materials)
— Analyzing usability and proposing creative solutions to improve UX
— Present and explain to clients design decisions in English
— Actively participate in multiple projects across the company and voice your ideas on design improvements

Why Join Us:
— Flexible Work Environment: Benefit from remote work options and a work-life balance that suits your lifestyle
— Collaborative Culture: Join a team that values open communication, teamwork, and continuous learning
— Professional Growth: Support your growth with covered professional courses, ongoing learning opportunities, and clear paths for career development
— Technological Expertise: Our technical team is always keeping up with new technologies, so we are open to experiments and new approaches
— Generous Benefits: Take advantage of paid vacation, sick leaves, and holidays to recharge and maintain your well-being
— Global Exposure: Work on exciting projects with an international focus, primarily serving the Western European and USA markets

Recruitment stages: Intro call with Recruiter — Test Task — Technical interview — Job offer

If you are motivated by design, challenges, and real impact on projects, we would be happy to meet you and tell you more about the team!

We are looking for a motivated Sales Development Representative to join a B2B sales team working with international markets. This is a junior-to-mid level role that offers hands-on experience in global B2B sales, real responsibility, and clear impact on business growth. The position is well suited for early-career professionals with a strong interest in sales, startups, and business development.

Who This Role Is For

• 2+ years of experience as an SDR in a B2B sales environment
• Strong interest in sales, business, and startup ecosystems
• Native or near-native English proficiency (written and spoken)
• Ability to create clear, persuasive outbound messages
• Highly organized, self-motivated, and comfortable working with KPIs
• Strong communication and stakeholder management skills

Role Details

• Full-time position
• Fast-paced startup-style environment with ownership and accountability
• Direct exposure to international customers and global markets

Nice to Have

• Experience selling B2B SaaS or technology products
• Familiarity with CRM systems and outbound sales tools
• Educational background in Business, Economics, or a related field

Billease is seeking a Deputy Chief Technology Officer (Deputy CTO) who will serve as a senior technical authority and a trusted partner to the CTO. This role requires deep hands-on expertise, a strong theoretical foundation, and proven experience designing, building, and operating complex systems within a fintech environment.

The Deputy CTO will independently drive architectural decisions, ensure platform stability, security, and scalability, and effectively bridge engineering execution with business and regulatory requirements. 

Architecture & Technical Leadership

• Design, evolve, and govern scalable, secure, and highly available architectures.
• Strong experience with microservices, event-driven systems, and modular monoliths, with clear trade-off analysis.
• Deep grounding in design patterns, SOLID principles, and Clean Architecture.
• Lead architecture and code reviews, technical due diligence, and major design decisions.
• Own and maintain architecture documentation (C4, ADRs, diagrams).

Platform, Cloud & Infrastructure

• Hands-on leadership of production Kubernetes environments (EKS/GKE).
• Strong knowledge of Helm, ingress controllers, autoscaling (HPA/VPA), and zero-downtime deployment strategies (blue-green, canary, rolling).
• Deep experience with AWS (VPC, EC2, EKS, RDS, S3, Route53, Load Balancers) and working knowledge of GCP (GKE, Pub/Sub, Cloud SQL).
• Design secure, highly available, cost-efficient multi-AZ cloud architectures.
• Strong understanding of IAM, backups, disaster recovery, and cost governance.

Security & Reliability

• Strong information security mindset aligned with financial-grade standards.
• Experience with encryption (in transit/at rest), key management, secrets storage, VPNs, and secure networking.
• Solid networking fundamentals: TCP/IP, routing, firewalls, DNS, and load balancing.
• Ownership of observability and reliability practices using Prometheus, Grafana, Victoria Metrics, logs, metrics, traces, alerts, and SLOs.

Backend, Data & Messaging

• Strong hands-on experience with Python (FastAPI/Flask/Django) and Golang for high-performance services.
• Deep understanding of Linux and Docker (multi-stage builds, runtime security).
• Experience with messaging and streaming platforms (Kafka, RabbitMQ), including retries, DLQs, and delivery semantics.
• Strong database expertise: PostgreSQL, MySQL, ClickHouse, SQL optimization, and familiarity with NoSQL systems.
• Experience with logging/search stacks (ELK).
• Solid understanding of data warehousing and pipelines (Redshift, Airflow, ETL/ELT, data quality).

Fintech, Payments & Domain Knowledge (Mandatory)

• Proven experience working in a fintech company.
• Strong understanding of regulatory and compliance constraints, risk management, and security requirements.
• Hands-on knowledge of card payment systems (authorization, clearing, settlement), PCI-DSS, payment gateways, and 3-D Secure.
• Understanding of end-to-end transaction flows, reconciliation, and financial reporting.
• Experience supporting collections systems or workflows is a strong advantage.

Mobile & Integrations

• Ability to review and guide high-scale mobile applications (Android: Kotlin/Java, iOS: Swift).
• Experience collaborating with mobile teams on API design, security, performance, and release coordination.
• Strong experience designing and debugging integrations using standard internet protocols (HTTPS, SMTP, SFTP).

Leadership & Ways of Working

• Proven experience leading senior engineering teams and acting as a technical authority.
• Ability to mentor engineers, provide structured feedback, and drive execution.
• Experience hiring and onboarding senior engineers is a plus.
• Strong Agile and delivery management skills (Scrum/Kanban), including backlog prioritization, release planning, risk management, and stakeholder communication.
• Strong Git and CI/CD practices.

What you’ll do

• Plan and execute test cycles for Android POS app versions: smoke, regression, and exploratory
• Verify releases end-to-end: changelog validation, build sanity, OTA/update flows, and final sign-off
• Perform ticket verification: reproduce, validate fixes, and close with clear evidence and test notes
• Test on physical POS devices (e.g., K6-class terminals): peripherals (printers, scanners, card readers), EMV/NFC, receipts
• Validate critical POS user flows: checkout, refunds/voids, settlements, offline/poor-network scenarios
• Manage device/OS matrix: Android versions, form factors, firmware, and compatibility impacts
• Design, author, and maintain high-quality test cases and edge-case scenarios for core flows
• Design and execute API tests for POS-related backend services: validate request/response payloads, error handling, and contracts that support mobile flows
• Capture diagnostics for defects: logs, screenshots, videos, ADB traces; provide precise repro steps
• Collaborate with engineering/product to define acceptance criteria and improve testability
• Track quality signals and risks; prioritize test coverage based on impact and usage

What you’ll bring

• Strong POS domain expertise: payments flows, EMV/contactless, peripherals, and store operations
• Hands-on experience testing Android apps on dedicated POS hardware
• Proven history executing version testing: feature, regression, and hotfix validation across releases
• Solid test case design skills (boundary, risk-based, negative paths) and meticulous documentation
• Proficiency with Android test tooling basics: ADB, logcat, device settings, and network conditioning
• Comfortable verifying tickets end-to-end: reproducing issues, validating fixes, and closing with evidence
• Attention to detail, ownership of release quality, and clear communication with cross-functional teams
• Familiarity with test management tools like Testrail, practical API testing knowledge (e.g., REST/JSON, status codes, basic contract validation), and CI acceptance checks

HS-Soft provides a comprehensive digital ecosystem for the food industry – covering POS and payment, inventory management, production, and recipe management. Our customers are primarily from the baking trade, gastronomy, and the butcher’s industry.

Our solutions are fully SaaS-based and run on a modern cloud platform (AWS latest & greatest), combined with centrally managed POS hardware. We currently support more than 600 companies with several thousand devices across Switzerland and Germany – and we are growing fast. Within our industry, we stand for consistent innovation. Naturally, we use AI agents internally and already provide our customers with first AI-powered value-added features.

We foster a very open, appreciative, and direct company culture. Alongside the success of our customers, the continuous development of our employees is a core focus.

As a Technical Support Analyst, you are part of our technical support and customer success organization. You analyze technical support cases escalated from first- and second-level support and investigate them thoroughly and systematically.

Your focus is on analyzing data, logs, and system behavior, understanding technical dependencies, and preparing complex incidents in a way that enables our product and development teams to work efficiently on solutions. In doing so, you play a key role at the interface between support and development and actively contribute to reducing the workload of our engineering teams.

Your Responsibilities

• Analysis of complex technical support cases escalated from first- and second-level support
• Investigation of incidents using:
  • Database queries (e.g. Aurora, DynamoDB)
  • Log analysis of devices and applications
  • Monitoring and observability tools in an AWS serverless environment
• Analysis of API communication and the interaction between frontend, backend, and connected systems
• Identification of inconsistencies, error patterns, and potential root causes in distributed SaaS systems
• Structured technical preparation of incidents for handover to product and development teams
• Close collaboration with development and product management on systemic or recurring issues
• Documentation of analysis results, findings, and technical background information

• Supporting the support team through technical assessment and knowledge sharing

   

You work exclusively internally with support, product, and development teams and have no direct customer contact.

Important: This role does not include active software development and does not involve on-call or standby duties. The focus is on analysis, understanding, and communication of technical issues.

Why We Created This Role

Our products and technical platform have grown significantly over recent years. As a result, the demands for in-depth technical analysis of support cases have increased as well.

Until now, particularly deep technical analyses – for example in databases, logs, or API communication – were handled directly by our development teams. With the Technical Support Analyst role, we are introducing a new position within support that takes ownership of exactly these tasks: thoroughly analyzing technical incidents, identifying root causes, and preparing problem statements in a structured way for development.

This allows us to improve response times in support, relieve our development teams, and at the same time create an exciting technical role at the intersection of support, product, and engineering.

What We Expect From You

• Experience in technical support, system analysis, or a comparable technical role
  (talented junior profiles with a strong technical mindset are explicitly welcome)
• Strong fundamental understanding of SaaS architectures, cloud infrastructures, and distributed systems
• Experience with data analysis and database systems (SQL & NoSQL; ideally Aurora, DynamoDB, or similar)
• Basic understanding of API communication, log analysis, and monitoring / observability concepts
• Analytical, structured, and solution-oriented way of working
• Ability to clearly document complex technical topics and communicate them in an understandable way
• Very good English skills, written and spoken, for internal communication
  (German is a plus, but not required)

Nice to have (but not required):

• Experience or interest in POS and retail systems
• Understanding of Android-based systems and applications (or strong willingness to learn)

What We Offer

• A central technical role within support with direct impact on product quality and customer satisfaction
• Challenging technical topics in a modern AWS serverless SaaS environment
• An open, international, and supportive team
• A modern working environment without outdated tools, VPNs, or “servers in the basement”
• No on-call duties and predictable working hours
• Short decision-making paths and plenty of room to actively shape processes and interfaces
• Personal development opportunities, coaching, and long-term perspectives at HS-Soft