Jobs

Head of Business Operations & Strategy (BizOps)

HQ Location: Asheville, NC, USA (Remote) 

Compensation Range: $5,000-$7,000 USD per month

Serve Freight is a high-growth freight brokerage on a mission to become one of the most service–driven brokerages by 2035. We are transitioning from foundational stability to strategic growth with ambitious financial targets by the end of 2026. Over the next decade, our aim is to break into the top freight brokerages in the industry by differentiating through service-first excellence and then expanding into niche logistics offerings.

This is an opportunity to step in as the first Head of Business Operations & Strategy (BizOps)and build the backbone of a company scaling upwards. You’ll be the connective tissue across Serve Freight — jumping into sales, operations, finance, HR, or marketing to resolve bottlenecks, build scalable systems, and align execution with strategy. You will partner directly with the CEO, Chief of Staff, and department leaders to drive organizational clarity, performance, and growth.

But let’s be clear: this is not a cushy corporate role. Resources are lean, priorities move fast, and you won’t have a big team behind you. If you want layers of support, a predictable pace, or to stay out of the weeds, this won’t be the right fit. You'll thrive here if you’re energized by building from scratch, creating order from chaos, and leaving behind scalable systems that fuel growth.

Responsibilities

• Strategic Operations: Develop and implement scalable SOPs and workflows across sales, operations, finance, HR, and marketing.
• Cross-Functional Projects: Jump into high-priority problem areas, diagnose root causes, and implement solutions that restore accountability and momentum.
• Leadership Alignment: Partner with the CEO and CoS to optimize leadership bandwidth, implement OKRs, and ensure priorities align with Serve Freight’s long-term financial and cultural goals.
• Analytics & Reporting: Define KPIs, build dashboards, and establish review rhythms that track and drive company-wide performance.
• Organizational Development: Support role clarity, team accountability, and servant-leadership practices to create a healthy, high-performing culture.
• Continuous Improvement: Identify systemic gaps, propose creative solutions, and implement self-sustaining processes.
• Training & Enablement: Teach leaders how to run effective meetings, manage with data, and lead through accountability.

In the first week, expect to:

• Onboard and integrate into Serve Freight.
• Learn Serve Freight’s history, culture, mission, and long-term revenue targets.
• Shadow teams across sales, account management, operations, and finance to map current workflows.
• Begin reviewing OKRs, pipelines, and current systems for tracking execution.

In the first month, expect to:

• Undergo in-depth training and mentorship with the CEO and CoS.
• Build a clear picture of Serve Freight’s operational strengths and weaknesses across departments.
• Deliver quick wins by streamlining one or two high-friction processes.
• Establish initial OKRs for operations tied to company goals.
• Create reporting cadences for CEO/leadership visibility on KPIs.

In the first three months, expect to:

• Take ownership of high-impact cross-functional projects, such as refining the account management process, sales workflows, or financial reporting.
• Build and begin implementing repeatable SOPs and playbooks for priority processes.
• Partner with leadership to clarify roles and decision-making structures, removing bottlenecks.
• Begin facilitating quarterly reviews, ensuring strategy translates into execution.

In the first six months, expect to:

• Deliver measurable impact through process improvements that increase efficiency, consistency, and client satisfaction.
• Scale repeatable operations frameworks across multiple departments.
• Train leaders on how to manage meetings, projects, and KPIs effectively.
• Partner with the CoS to embed sustainable OKR-driven operating rhythms into Serve Freight’s DNA.
• Contribute to company-wide growth discussions, providing operational insights that shape strategy.

In the first year, expect to:

• Successfully complete multiple cross-functional operations projects that elevate Serve Freight’s scalability and financial performance.
• Establish the Business Operations function as a trusted, go-to growth engine for solving the company’s toughest challenges.
• Build a foundation of sustainable systems and empowered leaders who can operate effectively without constant intervention.
• Serve as a strategic partner to the CEO and CoS, directly enabling Serve Freight’s march toward its $20M+ topline target.

Requirements:

• 2-5 years of experience in business operations, consulting, or cross-functional leadership in high-growth companies, ideally in logistics, transportation, or B2B services.
• 2-5 years of experience leading complex, cross-functional projects with measurable outcomes.
• At least 2 years of startup experience required.
• Strong analytical skills: process design, KPI/OKR development, and data-driven decision-making.
• Ability to thrive in ambiguous, fast-paced environments, creating clarity and order from complexity.
• Servant-leadership orientation: empowers others while holding teams accountable.
• Excellent communication and facilitation skills, capable of leading high-stakes conversations across all levels.
• Startup-ready: resilient, proactive, decisive, and humble

Application cutoff date: October 11, 2025

We are a rapidly growing iGaming company expanding into the LATAM market. Our platform combines sportsbook, casino, affiliate marketing, and payment innovation. With thousands of users and ambitious growth plans, we’re building a support team that matches our pace — and we're looking for a Head of Customer Support to lead the way.

Your Mission

As Head of Support, you will:

• Build and scale the Customer Support function from scratch (or improve existing structure)
• Lead, and coach a multilingual 24/7 support team 
• Create and implement SLA, KPI, and QA processes to ensure high-quality player experience
• Collaborate with Payments, Product, Marketing teams to handle complex cases, player journeys, and bonus-related issues
• Own escalation flows, fraud alerts, and complaint resolution procedures
• Implement tools like Zendesk, Freshdesk, Intercom (or optimize current stack)
• Work cross-functionally to improve UX, help center, and feedback loops
• Build out a support knowledge base, macros, scripts, and training materials

• Track performance, deliver reports, and scale the team in line with business growth

   

What You Bring

• 2+ years in Customer Support leadership (iGaming / betting / fintech / crypto preferred)
• Experience in building or scaling a 24/7 support team in a high-growth B2C environment
• Deep understanding of iGaming user flows: registration, verification, deposits, bonuses, withdrawals, KYC, etc.
• Strong knowledge of support metrics (FRT, CSAT, NPS, AHT, etc.) and how to improve them
• Excellent people management & performance coaching skills
• Proficiency with support platforms & ticketing tools (Zendesk, Intercom, etc.)
• Ability to manage across time zones and cultures
• Fluent English is a must; Spanish/Portuguese/Ukrainian – big plus

About Us

The company is one of Nigeria’s most established and recognized iGaming brands, offering a wide range of sports betting and gaming products. We are committed to delivering engaging, reliable, and innovative experiences to our users.

Role Overview

We are seeking an experienced Head of Digital / Head of Acquisition to lead our traffic acquisition and digital strategy. This role goes beyond managing performance marketing—it requires full ownership of our acquisition model, ensuring the right balance between performance campaigns and media exposure across key channels.

Key Responsibilities

● Develop and execute the overall digital acquisition strategy across multiple channels.

● Manage and optimize performance marketing campaigns (Google, Facebook, TikTok, Affiliates, Programmatic).

● Oversee media and brand visibility to support performance targets.

● Lead, mentor, and scale the acquisition/digital marketing team.

● Define KPIs, budgets, and reporting frameworks for acquisition channels.

● Collaborate with product, data, and brand teams to drive sustainable growth.

● Monitor competitors (Sportybet, Bet9ja, Betking, Nairabet, Msport, etc.) and industry trends to identify opportunities.

Requirements

● 5+ years of experience in digital marketing & acquisition (preferably in iGaming, fintech, or digital entertainment).

● Proven track record in scaling paid media and acquisition funnels.

● Strong understanding of both performance and brand/media marketing.
● Leadership experience: managing teams, agencies, and budgets.

● Data-driven mindset with solid analytics and reporting skills.

● Fluency in English; experience with African or emerging markets is a strong plus.
 

What We Offer

● Competitive compensation (remote contract).

● Opportunity to lead acquisition strategy in one of Africa’s most dynamic iGaming

markets.

● Remote work flexibility.

● Fast-growing, international team environment

We are seeking an experienced Senior Go Engineer with a deep understanding of architecture and the ability to design robust, scalable services. We need someone who can take responsibility for engineering decisions and who is mindful of the product, business, and reliability of solutions.

   What you'll be doing:

• Develop and maintain microservices in Go using clean architecture and DDD approaches (repositories, domain entities, services)
• Write reliable and testable solutions (unit and integration tests);
• Configure and maintain delivery processes (CI/CD, infrastructure as code, automation)
• Participate in building an event-driven architecture: implementing outbox/inbox patterns, idempotency, and integration with other systems
• Work with high-load storage systems, caches, and message brokers
• Optimize and profile services in production

• Contribute to the team's architecture and technical development.
   

  What we're looking for:

• Excellent Go developer and architect, confident with concurrency, context, and generics, and an understanding of scalable architecture principles
• Follows a DDD approach: can identify domain boundaries and design business logic independently of infrastructure;
• Writes high-quality unit and integration tests and is familiar with modern testing approaches
• Experienced with CI/CD, deploying, and maintaining services in production environments
• Expertise in ensuring reliability in event-driven integrations: guaranteed delivery, idempotency, outbox/inbox
• Experience working with databases (relational and in-memory), debugging performance, and eliminating bottlenecks
  
  What We Offer:
• Remote work, Monday–Friday schedule
• Competitive compensation aligned with your experience and skills
• Work on a top-tier iGaming project
• Opportunities for professional growth and development in a strong team
• Paid vacation, sick leave, and an extra day off
   

We’re Hiring: Remote Photo & Video Editor

We are a social media agency based in Bolzano (South-Tyrol/Italy), specialized in producing high-quality hospitality content. To expand our creative team, we’re looking for a full-time Photo & Video Editor. 

What you’ll do 

• Handle post-production tasks: video editing, color grading, retouching, sound design. 
• Work with leading tools such as Final Cut Pro, Photoshop, and Lightroom. 
• Edit and refine social media content: reels, TikToks, interviews, image films, recruiting videos, website videos, and more. 

What we expect 

• Strong editing and post-production skills with a sharp eye for visuals. 
• Creativity, initiative, and a collaborative mindset. 
• Proficiency with Sony camera material is a plus. 
• Flexibility and eagerness to grow. 

We only create premium hospitality content. Help us Edit it!

Check out our work on Instagram: upscale_marketing 

Strong Internet Connection needed. (up to 1TB of Files per Project) We work with Hasselblad, Inspire 3 Drone and Sony FX6)

 If you’re passionate about shaping stories through editing and want to work with a dynamic team, apply now and help us craft standout content for top hospitality brands.

PipelineX Labs (stealth AI startup; London-based, product coming soon) is building production-grade automation and assistant products for SMBs and scaleups. We’re hiring an AI Automation Engineer to design, implement, and operate robust automation flows that combine workflow platforms (n8n, Langchain), LLMs (GPT / Claude), and small serverless glue services.
 

You’ll work closely with Product and Engineering (2–4 engineers) to turn ambiguous business problems into reliable, observable automation pipelines used by paying customers. This role is hands-on: you’ll author flows, write glue Node.js/TypeScript microservices, implement retries/alerts, and optimize prompt logic and RAG pipelines.
 

What you’ll do (Responsibilities)

Design and implement production automations in n8n
Build small serverless glue services (Node.js/TypeScript) to extend workflow capabilities.
Integrate LLM APIs (OpenAI, Anthropic, etc.), iterate prompts, and handle fallbacks and content filtering.
Implement observability: logging, metrics, retries, SLOs and runbooks for flows.
Parse and normalize messy inputs (emails, PDFs, attachments) and convert them into structured data.
Work with vector DBs / RAG setups for retrieval and context building.
Mentor engineers on safe LLM usage and automation best practices.
Help shape product requirements and propose automation-first solutions.

About the Project

A decentralized operating system and ecosystem that empowers people with full control over their digital identity and data. We focus on privacy, security, and independence by providing tools for secure communication, personal data storage, and digital ownership — all without relying on centralized servers or corporations.

The project is already in progress, and you will join an experienced team.

Responsibilities

• Design, develop, and maintain core components of an offline Operating System, ensuring performance, reliability, and scalability.
• Work with multiple programming languages (C, C++, Rust, Go, or others depending on module requirements).
• Implement low-level system functionality: memory management, file systems, process scheduling, and device drivers.
• Develop secure offline communication protocols and ensure system stability in disconnected environments.
• Write clean, efficient, and well-documented code aligned with modern engineering practices.
• Debug, test, and optimize system components across multiple hardware environments.
• Collaborate with a cross-functional team to deliver complete, production-ready solutions.
• Research and integrate new technologies, libraries, and approaches to improve OS architecture.
• Participate in code reviews and help establish best practices for OS development.
• Prepare technical documentation for internal and external stakeholders.

Required Skills (Tech Stack)

• Systems programming: strong experience with C, C++, Rust, or Nim.
• Operating systems fundamentals: memory management, process scheduling, file systems, inter-process communication (IPC).
• Security & cryptography: encryption, authentication, secure communication protocols.
• Linux expertise: low-level Linux internals, kernel modules, or custom OS builds.
• Networking: TCP/IP, peer-to-peer networking, sockets, distributed communication.
• Strong problem-solving skills in low-level and distributed environments.

Nice to Have (Optional)

• Nim for performant, Python-like syntax compiled to efficient binaries.
• Nix / NixOS: reproducible builds, package management, declarative infrastructure.
• Distributed systems: consensus algorithms (Raft, Paxos), gossip protocols, scalability.
• Virtualization & containers: Docker, Kubernetes, QEMU, lightweight VMs.
• Cross-platform development across multiple hardware architectures.
• Blockchain/Web3: decentralized identity, digital signatures, ledger-based ownership.

What we offer

• Competitive salary based on skills and experience.
• 20 days of paid vacation and 3 sick leave days per year.
• Corporate accountant.

We’re on the hunt for a powerhouse Head of Affiliates to lead, scale, and dominate our affiliate operations across multiple Tier-3 markets.
This is not your typical CPA / paid media role — our game is RevShare, influencer-driven traffic, and sustainable long-term monetization. If you know how to turn relationships into revenue and traffic into retention, you’re exactly who we want.

What you will Do

• Build, scale, and optimize a high-performing affiliate network from the ground up.
• Identify, onboard, and nurture top-tier long-term partners under a RevShare model.
• Design smart incentive structures to retain and grow key partnerships.
• Work closely with SEO, product, and creative teams to maximize conversion and LTV.
• Own regional affiliate strategy, performance, and expansion plans.
• Recruit, lead, and mentor affiliate managers and geo leads as needed.

What do you need to have?

• Proven success in gray-market iGaming and social/influencer-driven traffic acquisition.
• Deep expertise in RevShare mechanics, NGR, ROMI, and player retention strategies.
• Strong track record of affiliate network growth in emerging markets.
• Leadership chops — experience building and managing teams.
• Strategic thinker with a hands-on, results-first mindset.
• Working English (Spanish or Portuguese is a big plus).

What we Offer?

• Competitive salary & performance incentives.
• Fully remote — work from anywhere.
• An existing affiliate team ready for your leadership.
• A long-term role with room to shape strategy, build structure, and make your mark.

If you’re ready to own the affiliate game in Tier-3 markets and lead a team to new heights, we want to hear from you.

Technical Setup

The local tester must have access to the following for proper testing:

 

• Phone with OC Android (mandatory, for app testing)
• Phone with OC iOS (for mobile version testing)
• PC or laptop (optional)
• Access to Wi-Fi
• SIM card from at least one local mobile operator to test mobile data and receive SMS (the more the better)
• Access to local payment method for UI verification and optional test cases recording (without charge)

Tasks

 

• Checking the availability of the main domain and mirrors via Wi-Fi and mobile network
• Testing the functionality of partner and advertising links, including PWA (loading, redirects, visual behavior)
• Testing login in all versions of the product: full, mobile, app
• Register a new account and confirm SMS delivery; send account details same day for number cleanup (Optional)
• Localization check: clarity of language, wording, navigation from a local user perspective (Optional)
• Check for local payment methods (no payment required)
• Recordings of case studies showing display and interaction with local payment method (Optional)
• Identify any visual errors in UI, UX flow or translation 

Technical Setup

The local tester must have access to the following for proper testing:

 

• Phone with OC Android (mandatory, for app testing)
• Phone with OC iOS (for mobile version testing)
• PC or laptop (optional)
• Access to Wi-Fi
• SIM card from at least one local mobile operator to test mobile data and receive SMS (the more the better)
• Access to local payment method for UI verification and optional test cases recording (without charge)

Tasks

 

• Checking the availability of the main domain and mirrors via Wi-Fi and mobile network
• Testing the functionality of partner and advertising links, including PWA (loading, redirects, visual behavior)
• Testing login in all versions of the product: full, mobile, app
• Register a new account and confirm SMS delivery; send account details same day for number cleanup (Optional)
• Localization check: clarity of language, wording, navigation from a local user perspective (Optional)
• Check for local payment methods (no payment required)
• Recordings of case studies showing display and interaction with local payment method (Optional)
• Identify any visual errors in UI, UX flow or translation 

Let’s Start With a Hello

"We’re not just filling a role — we’re looking for someone ready to join our adventure. If you love what you do, enjoy working with great people, and want to make a real impact, you might have just found your next home."

Who We Are

"We’re a fast-growing international iGaming company with big ambitions and a bigger heart. We work across Tier 1–3 markets, speak many languages, and share one passion — creating experiences that keep our players coming back for more. Our culture? Think teamwork, energy, and just the right amount of friendly competition."

What You’ll Be Doing

• Search for and build partnerships with agents and affiliates in Morocco.
• Negotiate terms and set up effective cooperation models.
• Work with your own network of partners and grow it further.
• Ensure KPIs are met: affiliates should bring at least 100 FTD per month.
• Track and analyze traffic performance to optimize results.

What Makes You a Great Fit

• You’re fluent in Arabic and English.
• You already have a strong base of partners and know who to work with and on which models.
• You’re a natural networker who knows how to build trust and close deals.
• You’re target-driven and motivated by results.
• You’re confident with analytics and can measure traffic efficiency.

What’s In It for You

• A competitive salary plus performance bonuses that reward your hard work.
• Flexibility in where and how you work.
• A multicultural team that feels like friends as much as colleagues.
• Opportunities to grow, take on new challenges, and shape your own path.
  
   

 Let’s Wrap It Up

"If this sounds like your kind of place, we’d love to hear from you. Bring your skills, your energy, and your ideas — we’ll bring the opportunities, challenges, and a team that’s cheering for you from day one."

Let’s Start With a Hello

"We’re not just filling a role — we’re looking for someone ready to join our adventure. If you love what you do, enjoy working with great people, and want to make a real impact, you might have just found your next home."

Who We Are

"We’re a fast-growing international iGaming company with big ambitions and a bigger heart. We work across Tier 1–3 markets, speak many languages, and share one passion — creating experiences that keep our players coming back for more. Our culture? Think teamwork, energy, and just the right amount of friendly competition."

What You’ll Be Doing

• Develop and implement the SEO strategy for Asian markets (gambling/betting vertical).
• Conduct keyword research, competitor analysis, and trend monitoring.
• Optimize technical aspects of the site: indexing, speed, structure, and schema markup.
• Build and execute an effective link-building strategy.
• Monitor rankings and traffic, identify opportunities for growth.
• Collaborate with content and product teams to integrate SEO solutions.
• Stay up to date with search engine algorithm changes and adapt strategies accordingly.

What Makes You a Great Fit

• 2+ years of SEO experience, preferably in gambling/betting or other highly competitive niches.
• Strong knowledge of technical SEO: indexing, crawling, schema markup, page speed optimization.
• Experience with Google SEO; knowledge of Asian search engines (Naver, Baidu) is a plus.
• Proven ability to design and implement link-building strategies.
• Proficiency with tools like Ahrefs, SEMrush, Screaming Frog, Google Search Console, GA4.
• Intermediate+ English for analytics and communication.
  
   

What’s In It for You

• A competitive salary plus performance bonuses that reward your hard work.
• Flexibility in where and how you work.
• A multicultural team that feels like friends as much as colleagues.
• Opportunities to grow, take on new challenges, and shape your own path.
  
   

 Let’s Wrap It Up

"If this sounds like your kind of place, we’d love to hear from you. Bring your skills, your energy, and your ideas — we’ll bring the opportunities, challenges, and a team that’s cheering for you from day one."

Real people. Real impact. One team.
Let’s Start With a Hello
"We’re not just filling a role — we’re looking for someone ready to join our adventure. If you love what you do, enjoy working with great people, and want to make a real impact, you might have just found your next home."

Who We Are
"We’re a fast-growing international iGaming company with big ambitions and a bigger heart. We work across Tier 1–3 markets, speak many languages, and share one passion — creating experiences that keep our players coming back for more. Our culture? Think teamwork, energy, and just the right amount of friendly competition."

What You’ll Be Doing

• Searching for new partners in Morocco for the BetJam project.
• Recruiting MobCash and BankTransfer agents.
• Managing and supporting agents and partners brought into the project.

What Makes You a Great Fit

• You’re fluent in Arabic and English and can communicate with warmth and clarity.
• You’re communicative, proactive, and understand the local Moroccan market.
• You enjoy solving problems and keeping things running smoothly.
• You thrive in a fast-moving environment.
• Experience as a MobCash agent or having a client base is a bonus, but not required — we value potential too.

What’s In It for You

• A competitive salary, plus performance-based bonuses.
• Remote work, Monday to Friday, 8:00–18:00.
• A multicultural team that feels like friends as much as colleagues.
• Opportunities to grow, take on new challenges, and shape your own path.
• 2-month probation period to get you fully onboarded.

Let’s Wrap It Up
"If this sounds like your kind of place, we’d love to hear from you. Bring your skills, your energy, and your ideas — we’ll bring the opportunities, challenges, and a team that’s cheering for you from day one."

Marketing Assistant

We are looking for a proactive Marketing Assistant to join our team and support daily marketing activities. This role is perfect for someone creative, detail-oriented, and eager to grow in digital marketing.

Responsibilities:

• Research and source content, visuals, and advertising materials.
• Generate AI-based content for advertising and promotional use.
• Assist in the planning, setup, and launch of marketing campaigns.
• Support the marketing team with day-to-day tasks and coordination.
• Monitor campaign performance and prepare basic reports.

Requirements:

• Strong interest in digital marketing, advertising, and content creation.
• Familiarity with AI content generation tools (e.g., ChatGPT, MidJourney, etc.) is a plus.
• Ability to research, organize, and adapt content for marketing needs.
• Basic understanding of online advertising platforms (Google Ads, Facebook Ads, etc.) is an advantage.
• Good communication skills and attention to detail.

We Offer:

• Opportunity to grow and gain hands-on experience in marketing campaigns.
• Flexible and collaborative work environment.
• Exposure to modern marketing tools and AI technologies.

We’re looking for a passionate project manager to join our growing team and help us build and deliver meaningful apps from the ground up.

Responsibilities:
- Project Management full cycle - from starting the project to successful project release/support stage;
- Management of scope, budgets, and timeline of one or several projects;
- Interaction with the development team during the project implementation;
- Managing project risks;
- Providing accurate and timely information, data, and reports regarding the project status, activities, and performance;
- Flawless communication with Clients - managing and meeting their expectations.

Requirements:
- At least 2 years of experience as a Project Manager in IT field;
- Experience with Scrum and understanding of Agile;
- Strong theoretical knowledge in project management, preferably PMBoK;
- Understanding of software development lifecycle and key UX/UI practices and processes;
- Practical experience in using project management tools (JIRA, Confluence, etc.);
- Experience in people management practices;
- Upper-Intermediate to Advanced English level (fluent verbal & written communication).

We offer:

- Performance reviews and salary raises 

- Collaborative team that values impact, ownership, and product-thinking 

- Professional growth and knowledge-sharing within the team