Jobs at Djinni

We’re looking for a skilled Python Developer to join a high-performing AI engineering team developing next-generation products powered by large language models. This is your chance to work in a cutting-edge AI lab environment, where innovation meets scale — building tools and systems that will impact millions of users globally.

Core Competence:

• 3+ years of professional experience in Python development.
• Proven track record in delivering production-ready AI or ML features with active user adoption.
• Hands-on experience with LLMs, RAG architectures, and AI agents (via APIs or custom setups).
• Solid understanding of databases, REST APIs, and scalable backend architectures.
• Familiarity with Node.js, JavaScript, or PHP is a plus.

• Upper-intermediate English for technical discussions and documentation.

   

Preferred Qualifications:

• Experience developing AI-powered consumer or enterprise applications.
• Understanding of AI chatbots, agentic workflows, and MLOps practices.
• Familiarity with WordPress, e-commerce, or messaging platforms.
• Open-source contributions related to AI/LLM technologies.

• Strong collaborative mindset, capable of thriving in fast-paced research-driven environments.

   

What We Offer You:

• 💻 100% Remote — work from anywhere (timezone: America/New_York).
• 🚀 Impactful Work: Ship real AI products used by millions of users worldwide.
• 🧩 Innovative Environment: Join a world-class AI team combining research with product delivery.

• 🌱 Long-term Full-time Role: Stable, growth-oriented position.

   

This role is well-regarded for leaders with a strong mathematics background and a desire to work hands-on with Data Science, AI, ML and could be the perfect opportunity to join EPAM as a Senior Manager - Data Science Consultant!
 

Kindly note that this role supports remote work, but only from within Ukraine.

#LI-DNI#LI-VC3

Technologies

• Python, Databricks, Azure ML, Big Data (Hadoop, Spark, Hive, etc.), AWS, Docker, Kubernetes, DB (Pl SQL, HQL, Mongo), Google (Vertex AI) or similar

Responsibilities

• Discover, envision and land Data Science, AI and Machine Learning opportunities alongside EPAM teams & clients
• Lead cross-functional EPAM and/or EPAM clients` teams through the journey of understanding business challenges and defining solutions leveraging AI, Data Science, Machine Learning and MLOps 
• Work with clients to deliver AI Products which provide value to end-users 
• Participate and drive EPAM competencies development, work on new EPAM offerings in AI, Data Science, ML and MLE space, as well as work on refining existing offerings 
• Bring your creative engineering mind to deliver real-life practical applications of Machine Learning 
• Work closely with DevOps practice on infrastructure and release planning 

Requirements

• Consulting: Experience in exploring the business problem and converging it to applied AI technical solutions; expertise in pre-sales, solution definition activities  
• Data Science: 3+ years of hands-on experience with core Data Science, as well as knowledge of one of the advanced Data Science and AI domains (Computer Vision, NLP, Advanced Analytics etc.)  
• Engineering: Experience delivering applied AI from concept to production, familiarity, and experience with MLOps, Data, design of Data Analytics platforms, data engineering, and technical leadership
• Leadership: Track record of delivering complex AI-empowered and/or AI-empowering programs to the clients in a leadership position. Experience managing and growing the team to scale up Data Science, AI &ML capability is a big plus
• Excellent communication skills (active listening, writing and presentation), drive for problem solving and creative solutions, high EQ

Nice to have

• One or more business domains expertise (e.g. CPG, Retail, Financial Services, Insurance, Healthcare/ Life Science)

Project Description

Senior Data Architect responsible for enterprise data architecture, designing conceptual and logical data models that guide Manufacturing, Supply Chain, Merchandising and consumer data transformation at leading jewellery company.

In this strategic data architecture role, you will define enterprise wide data models, create conceptual data architectures, and establish information blueprints that engineering teams implement. You will ensure our data architecture makes information accessible and trustworthy for both analytical insights and AI innovations, enabling Pandora's journey to becoming the world's leading jewellery company.

Responsibilities

• Leading enterprise information architecture design, creating semantic, conceptual, logical models that engineering teams translate into Azure and databricks based physical implementations.
• Architecting data product interfaces and semantic contracts that define how business entities flow through bronze-to-gold transformations, enabling interoperability between domain-owned data products.
• Developing semantic layer architectures that provide business-oriented abstractions, hiding technical complexity while enabling self-service analytics.
• Creating data architectural blueprints for core application transformation (SAP, Salesforce, o9, workforce management etc.) ensuring a smooth data transitional architecture.
• Reviewing and approving physical model proposals from engineering teams, ensuring alignment with enterprise information strategy.
• Defining modeling standards for data products: operational schemas in bronze, aggregated and dimensional entities in silver, and consumption-ready models in gold.
• Designing information value chains and data product specifications with clear contracts for downstream consumption.
• Mapping business capabilities to information domains, creating bounded contexts aligned with Domain-Driven Design principles.
• Providing architectural oversight through design reviews, decision records to ensure adherence to the data standards.
• Creating business glossaries and semantic models that bridge business language and technical implementation.
• Guiding data solution design sessions, translating complex business requirements into clear information structures.
• Mentoring teams on data architectural best practices while documenting anti-patterns to avoid common pitfalls.

Skills Required

• 8+ years as a practicing data architect with proven experience designing enterprise-scale information architectures that successfully went into production.
• Demonstrated experience architecting shared data models in modern lakehouse patterns, including defining silver-layer conformance standards and gold-layer consumption contracts.
• Demonstrated ability to create semantic layers and logical models that achieved actual business adoption.
• Practical experience with multiple modeling paradigms (dimensional, Data Vault, graph, document) knowing when and why to apply each.
• Strong understanding of Azure data platform capabilities (Synapse, Databricks, Unity Catalog) to guide architectural decisions in daily implementations.
• Track record of guiding teams through major transformations, particularly SAP migrations or platform modernizations.
• Excellence in stakeholder communication - explaining data architecture to non-technical audience while providing technical guidance to engineering teams.
• Pragmatic approach balancing theoretical best practices with practical implementation realities.
• Collaborative leadership style - guiding teams to good decisions rather than mandating solutions.
• Experience establishing reusable patterns and reference architectures that accelerate delivery.
• Understanding of how logical models translate to physical implementations.
• Proven ability to create architectures that survive from MVP to enterprise scale.

About the Project
We are collaborating with a leading Healthcare company developing advanced AI-powered solutions for medical data processing, diagnostics support, and automation. The project focuses on scalable AI deployments with strong compliance and data security standards within the EU.

The team is seeking a Senior AI / Machine Learning Engineer with solid hands-on experience in Large Language Models (LLMs), model fine-tuning, and cloud-based AI infrastructure. This is a part-time, long-term engagement with flexible working hours and potential for extension.

Key Responsibilities

• Lead the development, optimization, and maintenance of AI/ML systems.
• Design, fine-tune, and deploy Large Language Model (LLM) solutions adapted to healthcare use cases.
• Build and optimize APIs and pipelines using FastAPI, LangChain, and LangGraph.
• Collaborate closely with cross-functional teams to define and implement AI-driven features.
• Provide architectural guidance on cloud infrastructure (Azure / AWS) for scalable AI deployments.
• Stay updated on the latest trends in Generative AI, LLM research, and best engineering practices.
• Mentor and guide AI/ML engineers on technical and strategic initiatives.

Requirements

• 5+ years of experience in AI/ML engineering (preferably 7–10 years).
• Proven hands-on experience with Large Language Models (LLMs) and model fine-tuning.
• Strong experience with Python, FastAPI, LangChain, and/or LangGraph.
• Practical experience with Azure OpenAI or OpenAI APIs.
• Deep understanding of cloud environments (Azure, AWS) and scalable AI architecture.
• Experience leading AI/ML projects from prototype to production.
• Excellent communication skills in English (B2+ level).
• Ability to work independently and mentor junior team members.
• Experience in Healthcare projects is a plus (but not mandatory).

Working Conditions

• Part-time: approximately 16 hours per week (2–3 working days).
• Duration: 12 months, with potential extension.
• Remote work, flexible schedule based on mutual availability.
• Location: Only candidates based in the European Union or relocated from Ukraine, CIS, Balkans, Asia, or Africa to EU countries (required due to data protection policies).

Additional Information

Please include the following details along with your CV:

• Years of experience in AI/ML:
• Experience with LLMs and fine-tuning:
• English level:
• Current country of residence:
• Citizenship:
• Availability to start:
• Confirmation of part-time (16h/week) availability:

Delasport — Implementing Technological Solutions Here and Now
 

Delasport is an iGaming Software company providing Sports Betting & Online Casino software, and turnkey B2B solutions. Established in 2010, Delasport delivers a one-stop-shop solution of Sports Betting and Online Casino from a White-Label, with a full range of management services to a Plug&Play iFrame and a complete Turnkey. We are establishing an R&D centre in Kyiv, and are looking for top talents to join our team.
 

RESPONSIBILITIES

• Create technical plans, provide task estimations, ensure code quality, and recommend tools and best practices.
• Lead technical meetings, provide guidance to developers, and ensure requirements are delivered on time.
• Design systems with a focus on high availability, scalability, and disaster recovery.
• Design, develop, and maintain backend services and frontend infrastructure components.
• Refactor and optimize existing endpoints and business logic.
• Write reusable, maintainable, and efficient code.
• Improve the existing codebase and increase unit test coverage.
• Participate in and oversee code reviews and the release process.
• Drive decisions on tools, frameworks, and coding conventions across teams.
• Handle escalated technical issues of any complexity and coordinate resolution of cross-team issues when necessary.
• Guide, mentor, and encourage other developers, fostering growth and knowledge sharing.
   

REQUIREMENTS

• 4+ years of experience in a technical lead or team lead role.
• 6+ years of experience as a Full stack developer.
• Experience with backend frameworks
• Experience with cloud infrastructure
• Proficiency in Databases (performance optimization, indexing, schema design)
• Experience with Docker, Jenkins/CI pipelines, Git workflows and monitoring tools
• Experience with caching layers (Redis, Memcached)
• Experience with GraphQL, REST, WebSockets
• Good understanding of coding principles
• Habits of writing clean code
• Knowledge of message brokers such as RabbitMQ or Apache Kafka is a plus
• Experience with Vue, TypeScript and Nuxt is a plus
• Experience with PhP frameworks is a plus
• Proactive and Self-motivated person
• A good level of English
   

WHAT WE CAN OFFER YOU

• Modern office in Podil with an uninterruptible power supply and the Internet
• Personal time off (21 business days of paid vacation, paid days on special occasions, sick leaves, emergency days off)
• Public holidays
• Health insurance with the broker which is available from the first month of cooperation
• Life insurance with the broker which is available from the first month of cooperation
• Modern technical equipment
• English courses with native speakers
• Ukraine-based educational programs
• Sports activities reimbursement
• Corporate entertainments
• Happy hours on Fridays
• Gig contract support

We’re looking for a Middle Scala Developer to help build the data analysis engine behind our next-gen cybersecurity platform. You’ll design and implement reliable, high-throughput batch and streaming pipelines that analyze data-lake scale datasets (TBs) to detect, investigate, and respond to threats from malicious actors. If you enjoy functional Scala, distributed systems, and measurable impact on security outcomes—this role is for you.
 

Project Description

Our Next-Gen SIEM automates threat detection, investigation, and response. It integrates out-of-the-box detections and rules, prioritizes alerts using risk and confidence scoring, and clusters similar alerts to cut triage effort. Customers can run an open, scalable data lake at predictable cost—bringing their own lake or leveraging our platform. A dedicated team supports rapid response to emerging threats, proactive threat hunting, and security posture reporting.

Tech Stack

• Languages & libs: Scala, ZIO, Java (interop), Python (internal tooling)
• Build & tooling: SBT, Git, CI/CD
• Data & compute: Snowflake, Databricks, Apache Flink, Kafka
• SQL: Snowflake SQL, Databricks SQL, Flink SQL; Apache Calcite (query planning/validation exposure is a plus)
• Infra: AWS, Kubernetes (k8s)
• Patterns: ETL, ELT, stream processing

Requirements

• 3+ years of professional software development, with 2+ years in Scala (solid FP concepts; experience with ZIO or willingness to ramp quickly).
• Hands-on building data pipelines at scale (batch and/or streaming) using Snowflake, Databricks, Kafka, and/or Apache Flink.
• Strong SQL skills (analytical queries, performance tuning, partitioning, clustering).
• Proficient with SBT, unit/integration testing (ScalaTest or ZIO Test), and code review practices.
• Familiarity with AWS services used around data/compute and containerized deployments on k8s.
• Understanding of observability.
• Clear, concise communication and a collaborative, ownership-driven mindset.

Nice to Have

• Experience in cybersecurity/Threat Detection (detections, correlation, enrichment, risk scoring).

Delasport — Implementing Technological Solutions Here and Now

Delasport is an iGaming Software company providing Sports Betting & Online Casino software, and turnkey B2B solutions. Established in 2010, Delasport delivers a one-stop-shop solution of Sports Betting and Online Casino from a White-Label, with a full range of management services to a Plug&Play iFrame and a complete Turnkey. We are establishing an R&D centre in Kyiv, and are looking for top talents to join our team.
 

RESPONSIBILITIES

• Design, develop, and maintain backend services and frontend components
• Rework existing endpoints and business logic
• Write reusable, maintainable and efficient code
• Rewriting legacy code implementations
• Improving existing code base and unit tests coverage
• Participate in dailies and planning meetings
• Participate in code reviews and release process
• Participate in decisions for picking tools or applying code conventions
• Bug fixes
   

REQUIREMENTS

• 5+ years as a full stack Developer
• 2+ years of experience with modern frontend frameworks (React, Vue, or Angular).
• Experience with backend frameworks
• Proficiency in Databases (performance optimization, indexing, schema design)
• Experience with Docker, Jenkins/CI pipelines, Git workflows and monitoring tools
• Experience with caching layers (Redis, Memcached)
• Strong knowledge in TypeScript, JavaScript, HTML, SCSS
• Experience with GraphQL, REST, WebSockets
• Good understanding of coding principles
• Habits of writing clean code
• Knowledge of message brokers such as RabbitMQ or Apache Kafka is a plus
• Experience with Vue and Nuxt is a plus
• Experience with PhP frameworks is a plus
• Proactive and Self-motivated person
• A good level of English
   

WHAT WE CAN OFFER YOU

• Modern office in Podil with an uninterruptible power supply and the Internet
• Personal time off (21 business days of paid vacation, paid days on special occasions, sick leaves, emergency days off)
• Public holidays
• Health insurance with the broker which is available from the first month of cooperation
• Life insurance with the broker which is available from the first month of cooperation
• Modern technical equipment
• English courses with native speakers
• Ukraine-based educational programs
• Sports activities reimbursement
• Corporate entertainments
• Happy hours on Fridays
• Gig contract support

We are an iGaming company with 5+ years on the market and a team of 1300+ professionals.

Our portfolio includes 10+ successful projects that are popular among clients and operate in Tier 1–3 countries.

We’re looking for a Head of Retention - a strategic leader who will develop and scale multi-channel retention strategies, boost key performance metrics (LTV, ROI, Retention Rate), and guide the team toward excellence.

🛠 Responsibilities

• Build and execute a comprehensive Retention & CRM strategy across multiple iGaming projects.
• Plan and launch multi-channel marketing campaigns (email, push, SMS, messengers, calls).
• Segment user base, design personalized offers, and develop automated communication flows.
• Analyze player behavior and campaign performance using metrics such as Retention Rate, ARPU, ROI, Churn, Conversion.
• Manage and optimize CRM platforms and marketing automation tools.
• Lead a team of CRM specialists: set goals, monitor performance, and mentor professional growth.
• Collaborate with marketing, analytics, dev, and creative teams to synchronize initiatives.

• Stay up to date with industry trends and apply best retention practices in iGaming.

   

🧠 Key Skills & Experience

• 2+ years of experience as Head of CRM, Retention Lead, or CRM Manager.
• Proven experience managing a team of 5+ people.
• Deep understanding of player lifecycle, segmentation, and engagement flows.
• Strong knowledge of A/B testing, data analysis, and KPI optimization.
• Hands-on experience with CRM & ESP platforms (Smartico, Customer.io, Emarsys, etc.).
• Understanding of multi-channel marketing and retention mechanics in iGaming.

• Proficiency with analytical tools (Google Sheets, Power BI, Looker Studio).

   

💡 Nice to Have

• Experience developing loyalty or VIP programs, dynamic bonuses, or cashback systems.
• Knowledge of dynamic segmentation logic (LDD, wager, GGR, churn).
• Awareness of compliance and communication regulations in different regions.
• Experience scaling retention strategies across multiple GEOs (EU, LATAM, SEA).

🎁 Why Join Us:

🏡 Remote work (Mon–Fri, 10:00–19:00 UTC+2).

🏖️ Paid vacation & sick leave, plus a day off on your Birthday 🎂.

💸 Competitive salary – your expertise will be valued.

🤝 Participation in internal company events & knowledge sharing.

🚫 No micromanagement, no rigid hierarchy – quick decisions & open communication.

📈 Guaranteed professional development & new skills growth.

If you’re ready to take responsibility for finances in a fast-growing iGaming company, we’d love to hear from you! 🎉

Viso is an outsourcing company that has been on the market for 2 years. Our team has grown to about 50 people, and once again we are looking for new colleagues to join us.

Right now, we’re looking for a proactive, detail-oriented, and persistent Lead Generation Manager to help us connect with potential clients and unlock new business opportunities.

💼 What you’ll do:
- Searching for and communicating with potential clients on platforms such as Upwork and LinkedIn
- Understanding the Ideal Customer Profile (ICP) and customizing offers individually for each client
- Exploring various channels and opportunities to find and qualify leads
- Focused on achieving results and closing deals, not just on fixed payment
- Conducting effective text communication with clients before the first call
- Managing deals through all stages, collecting all necessary materials
- Being proactive and responding quickly — understanding that opportunities won’t wait
- Quickly resolving problems and finding effective solutions
- Committed to achieving goals — no excuses, only results
- Meticulously recording all communications and decisions, ensuring 100% CRM completeness
- Collaborating closely with the sales team and other stakeholders to ensure high-quality lead generation
- Following processes and rules to maintain high work quality

Who we’re looking for:

🧠 Hard Skills:
- Proven experience working with Upwork (mandatory), understanding the platform’s client search and selection algorithms
- Ability to qualify leads effectively
- Skills in writing personalized cover letters
- Basic understanding of IT development processes
- English proficiency at B1+ level for written communication

🌟 Soft Skills:
- Resilience to routine tasks
- Strong attention to detail
- Persistence in achieving goals
- Creativity
- High sense of responsibility
- Self-organization and discipline
- Result-oriented mindset
- High responsiveness and quick reaction speed

What we offer:

 💸 Compensation & Benefits
   - Fixed monthly rate + performance-based bonuses
   - Paid vacation and sick leave
   - Additional days off for work anniversaries and blood donation
   - Referral program
 
 🏢 Work Environment
   - Hybrid/On-site format (Lviv office)
   - Flexible schedule: start your day between 8:00 and 10:00
   - Cozy office in a great location with coffee, fruits, sweets, and a sunny terrace
   - Regular feedback and team support for solving work-related issues

🚀 Professional Growth
   - Paid English lessons; Free internal & external development courses
   - Daily practice through communication with international clients

📝 Hiring process:
1. Pre-Screening form
2. Test Task 
3. HR Interview 
4. Tech Interview 
5. Yay, the offer is yours! 🥳

If you have the skills, passion, and determination we’re looking for, join our young but fast-growing company. Apply now and become part of our exciting journey! ✨

About the Role:
We’re looking for a Senior Backend Engineer to design and develop scalable microservices using .NET. You’ll work on mission-critical systems that handle real-time data processing, analytics, and integrations, shaping the architecture and engineering standards across multiple projects.

Key Responsibilities:

* Design, develop, and maintain distributed microservices using .NET 6–8.
* Build high-performance REST/gRPC APIs and ensure backward compatibility.
* Integrate message brokers (RabbitMQ/Kafka) for event-driven systems.
* Optimize SQL Server/PostgreSQL data access with EF Core and advanced LINQ techniques.
* Implement caching strategies (Redis) and ensure consistency across services.
* Own observability (OpenTelemetry, Prometheus, Grafana) and implement SLO/SLA metrics.
* Lead code reviews, mentor developers, and enforce clean coding practices (DDD, SOLID).
* Participate in CI/CD (GitHub Actions, GitLab, Azure DevOps) and containerization (Docker/Kubernetes).

Requirements:

* 5+ years in backend development with .NET (Core/6/7/8).
* Deep understanding of microservice architecture, sagas/outbox, and distributed transactions.
* Proficiency in SQL optimization, API security (OAuth2/OIDC), and message queuing.
* Strong experience with Docker and Kubernetes deployments.
* Fluent in Git-based workflows and continuous delivery pipelines.
* Upper-Intermediate English or higher.

Nice to Have:

* Experience with gRPC, SignalR, or WebSockets.
* Familiarity with Domain-Driven Design and CQRS.
* Monitoring with Loki, Tempo, or DataDog.

About the Role:
We’re seeking a Senior Full Stack Engineer with strong experience in .NET and Angular to deliver rich, performant web applications. You’ll build both backend services and responsive front-end interfaces that handle complex business workflows.

Key Responsibilities:

* Develop backend microservices using C#/.NET 6–8 (Web API, EF Core, LINQ).
* Design and implement user interfaces with Angular 15+, TypeScript, RxJS, and NgRx.
* Collaborate with UX/UI teams to build intuitive, maintainable, and responsive UIs.
* Ensure seamless integration between frontend and backend via REST/gRPC APIs.
* Apply best practices in security, performance optimization, and scalability.
* Implement CI/CD pipelines, unit/e2e testing, and deployment automation.
* Mentor team members, review code, and contribute to architectural decisions.

Requirements:

* 5+ years of full-stack development experience.
* Expert-level knowledge of .NET Core and Angular ecosystem.
* Strong understanding of asynchronous programming, DI, RxJS, and state management.
* Experience with REST APIs, JSON serialization, and versioning.
* Familiarity with Docker, Kubernetes, and cloud services (AWS/Azure).
* Comfortable with Agile/Scrum and Git-based CI/CD workflows.

Nice to Have:

* Experience with SignalR, WebSockets, or micro-frontend architecture.
* Knowledge of DDD, Clean Architecture, and performance profiling tools.
* UI testing experience (Jest, Cypress, Playwright).

Key Tasks and Responsibilities:

• Collecting and segmenting a LinkedIn leads (manually or using automated tools)
• Launching outreach campaigns: invites, messages, follow-up chains;
• Maintaining live communication: engaging and warming up leads, identifying their basic needs, and determining whether they fit into our ICP;
• Elevating interested leads to MQL status and transferring them to the pre-sales team;
• Testing different scripts and approaches, optimizing the outreach process;
• Maintaining records and analytics, preparing regular reports.

Requirements:

• Experience with B2B outreach through LinkedIn (successful case studies of generating leads through LinkedIn are required);
• Ability to build a LinkedIn lead generation process from scratch;
• Ability to write personalized and engaging LinkedIn messages;
• Experience in the IT industry would be a plus;
• English level B2;
• Experience with LinkedIn Sales Navigator and another outreach/automation tools. 

We offer:

• Regular result-based salary reviews;
• Comfortable working hours (10-19 Kyiv time zone);
• Established product-focused environment;
• Range of tasks, from quick and simple to challenging investigation to run;
• Cheerful & dynamic environment;
• Friendly and open-minded team;
• Virtual workspace with perspective to move into one of the offices;
• Mentorship;
• Attractive social package (unlimited and paid sick days, fully paid vacation, birthday day off, etc;)
• Sport and English classes discounts.

Project Description:
We’re looking for a talented designer who can transfer an already finished website design into Figma and make small but impactful adjustments to give the site that extra “Wow” effect.
The project includes four existing subpages, plus a fifth page that needs to be created from scratch.

What You’ll Do:

• Transfer an existing website layout into Figma with attention to structure and consistency
• Make small design tweaks and enhancements to elevate the overall visual experience
• Design one new subpage that matches the existing style
• Collaborate closely with our team through remote feedback sessions

Requirements:

• Strong skills in Figma (mandatory)
• A great eye for typography, color, and composition
• Creativity and attention to detail that make designs stand out
• Independent and organized way of working
• Basic understanding of responsive design and modern web principles

What We Offer:

• A trial project to get to know each other, with the goal of long-term collaboration
• Continuous work opportunities in web design and advertising design (digital & print)
• Fair payment and transparent communication
• Flexible schedule and fully remote work

Project Scope:
4 existing pages + 1 new page
Start: immediately

If you love bringing designs to life and adding that final creative touch that makes a website shine, we’d love to get to know you!

Our client is an international product-based IT company specializing in the iGaming industry. Born in 2014, they rocked the CIS region, and now take the success to the world. 

We are currently looking for a SEO specialist

📋 Key responsibilities and your contribution:

• Lead and execute the entire range of SEO initiatives to optimize website performance.
• Conduct technical audits to identify and fix issues that hinder website indexing and ranking.
• Ensure top rankings for branded traffic and develop strategies to attract traffic from broader search queries.
• Set up and maintain satellite networks, work with expired domains (drops), PBNs, and semantic optimization.
• Continuously track key metrics, monitor the competitive landscape, and analyze website performance. Provide actionable insights for improvement.
• Work closely with content teams, contractors, and developers to implement SEO strategies effectively.

📚 Your qualifications:

• Minimum 2 years of hands-on experience in SEO
• Confident user of SEO tools such as Ahrefs, SEMrush, SE Ranking, Majestic, etc.
• Experience with backlink analysis, competitor link audits, and link strategy planning
• Practical knowledge of Google Analytics and Google Search Console
• Understanding of how search engine algorithms work and what factors influence search rankings
• Experience with on-page SEO, including site structure, metadata, headings, and content optimization
• English proficiency sufficient to work with SEO platforms, tools, documentation, and reports
• Ability to work independently, analyze data critically, and suggest actionable improvements

➕ Nice to have:

• Proven experience in sectors such as gambling, betting, fintech, dating, and pharma.
• Strong knowledge in link-building strategies and creating processes to improve efficiency.
• Fundamental knowledge of user experience (UX) and user interface (UI) principles.
• Familiarity with server technologies and the ability to work with major content management systems (CMS).
• Foundational knowledge of HTML, PHP, and CSS.

Benefits:

⭐ Days of recovery: 20 paid vacation day per year and unlimited sick leave days.
⭐ Health: corporate medical insurance, a company psychologist and a Cafeteria of Benefits for personal wellness choices.
⭐ Education: a variety of foreign languages course for you to choose from. Also we are open for your development and you can choose different courses /training for improving your skills.
⭐ Compensation: additional benefits that can be used according to company policy, e.g. paid business trips, international conference opportunities, lunch perks at our offices etc.
⭐ Work Environment: work remotely or from one of our offices in Cyprus, Portugal, Poland, equipped with the equipment you’ll need for success.

LuckyStart.com is a leading online casino operating on the Softswiss platform, catering to high-value players in Tier 1 geographical regions. We pride ourselves on offering an exceptional gaming experience and personalized service to our VIP clientele.

📝 Job Summary:

As a Casino Customer Support Manager, you will be the first point of contact for our players, ensuring an exceptional customer experience. You’ll handle player inquiries, resolve complaints, and assist with account-related issues through various communication channels, including live chat, email, and phone. Your goal is to maintain player satisfaction and loyalty by providing prompt, professional, and knowledgeable assistance.

🎯 Key Responsibilities:

• Respond to player inquiries via live chat, email, and phone in a timely and professional manner
• Assist with account-related questions (e.g., login issues, verification, deposits/withdrawals, bonuses)
• Investigate and resolve player complaints or issues, escalating when necessary
• Ensure compliance with responsible gambling and anti-money laundering regulations
• Provide feedback to management regarding common issues and player suggestions
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments (Payments, Fraud, VIP, etc.) to resolve complex cases
  Stay updated on promotions, game updates, and policy changes
• Promote responsible gaming practices and ensure players receive appropriate support
  
   

🔍 Requirements:

• Previous experience in customer service in iGaming, preferably in a soft swiss online casino,
• Excellent communication skills in English (additional languages a plus)
• Strong problem-solving skills and attention to detail
• Ability to remain calm and professional under pressure
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Familiarity with CRM tools, live chat systems, and support ticketing platforms
• Understanding of gambling regulations and responsible gaming best practices (preferred)

✨ Desirable Skills:

• Experience with iGaming platforms (e.g., SoftSwiss)
• Knowledge of payment systems (e-wallets, cards, crypto, etc.)
• Multilingual is a plus however English B2 / C1 and above is a must
• Customer-focused mindset with a passion for gaming

🎁 Benefits:

• Competitive salary 
• Flexible work schedules
• Remote working
• Fun, dynamic, and multicultural work environment