Jobs at Djinni

Job Description

Required:

• Knowledge of testing theory (test types, test cases, bug reports etc.)
• Basic knowledge of hardware
• Attention to detail, patience, and investigation skills
• Intermediate English level
• Fast learner with strong problem-solving skills

Preferred:

• Technical writing

Job Responsibilities

• Manual testing of streaming devices' firmware on different platforms
• Creating bug reports
• Creating and updating test documentation

Department/Project Description

Our Customer is one of the largest companies in the home entertainment consumer electronics market, striving to provide its clients with high-quality products and services.

The main project goal is to ensure the high quality of firmware releases on various streaming platforms (STBs, Smart TVs, sound devices) by conducting testing on real equipment in different combinations and setups. The project includes manual and automated testing.

About
We are looking for a Senior Business Development Manager who will take ownership of revenue generation from the moment a qualified lead enters the pipeline through to deal closure and contract signing.

This role operates as a full-cycle sales owner (similar to an Account Executive) responsible for managing complex B2B sales processes in collaboration with the SDR, Presales, Delivery, and Marketing.

The ideal candidate combines strong consultative selling skills, strategic thinking, and the ability to navigate multi-stakeholder enterprise sales cycles.
 

In addition to cooperation with SDR-generated opportunities, this role also contributes to market expansion initiatives, including conference participation, outbound campaign validation hypotheses, and new ICP exploration.
 

What We Value in a New Master

• 5+ years in B2B technology sales (custom software development, AI, cloud, or digital transformation).
• Proven experience managing complex consultative sales cycles.
• Track record of closing mid-market or enterprise deals.
• Experience collaborating with technical teams (Presales / Engineering / Delivery) during solution design.
• Strong communication and negotiation skills.
• Experience working with international clients and distributed teams.
• Advanced English.
   

Nice to Have

• Experience selling custom AI development, AI solutions, Conversational AI as a strong plus.
• Familiarity with consultative sales approach.
• Experience working with SDR teams and outbound sales programs.
   

How You’ll Contribute

• Own the full sales cycle from first qualified call to contract signature (discovery, qualification, solution positioning, proposals).
• Manage opportunities across all pipeline stages and drive deal progression.
• Ensure alignment between client expectations and delivery capabilities.
• Build relationships with senior stakeholders and decision-makers, identify business needs, and lead negotiations.
• Collaborate with Presales and Delivery on solution validation, scoping, estimations, and proposal preparation.
• Generate pipeline through outbound prospecting and your own network, validate and create new opportunities.
• Maintain accurate CRM data, ensure clear next steps, and visibility across deals.
• Contribute to pipeline forecasting and revenue projections.
• Work closely with SDR and Marketing: support meeting-to-opportunity conversion, share feedback on messaging and ICP, contribute to outbound initiatives.
• Represent the company at industry events and convert connections into qualified opportunities.

Наш клієнт - глобальний бренд і платформа у сфері iGaming, доступна гравцям по всьому світу. Поєднує енергію та швидкість стартапу з чіткістю та структурою зрілого бізнесу. Швидкість у всьому: від розробки продукту до прийняття рішень - усе налаштовано на максимальну ефективність і вплив.

Ідеально для тих, хто прагне:

• Моніторити щоденні, щотижневі та щомісячні KPI білінгу для забезпечення стабільної роботи платежів;
• Розслідувати аномалії в платежах та вирішувати проблеми з транзакціями;
• Оптимізувати платіжні потоки, розподіл провайдерів та роботу каси;
• Співпрацювати з крос-функціональними командами для покращення платіжних операцій;
• Забезпечувати високу якість платіжних процесів та успішний запуск трафіку.

Досвід, який стане твоєю перевагою:

• Досвід роботи від 3 років на позиції Billing/Payment Specialist або у сфері онлайн-платежів;
• Впевнена робота з фінансовими та транзакційними даними;
• Володіння Excel та інструментами MS Office на просунутому рівні;
• Розуміння інтеграцій онлайн-платежів, воронок (funnels) та платіжних потоків;
• Ефективна комунікація англійською мовою на рівні Upper-Intermediate або вище;
• Впевнена робота з платіжними системами та транзакційними сервісами;
• Взаємодія з міжнародними партнерами як у письмовій, так і в усній формі (англійською мовою).

Ми цінуємо:

• Уважність до деталей;
• Наполегливість та винахідливість;
• Вміння працювати в режимі багатозадачності у динамічному середовищі;
• Високі виконавські навички та проактивний підхід;
• Відмінні комунікативні навички;
• Здатність працювати самостійно з мінімальним контролем;
• Впевненість у прийнятті рішень та готовність брати на себе відповідальність.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

Долучайся - і нехай твоя історія зростання розпочнеться.

English version:

Our client is a Global iGaming brand and platform, accessible to players worldwide. Combine the energy and speed of a startup with the clarity and structure of a well-established business. Move fast, every process — from product development to decision-making — is designed for maximum efficiency and impact.

Perfect for those who aim to:

• Monitor daily, weekly, and monthly billing KPIs to ensure stable payment performance;
• Investigate payment anomalies and resolve transactional issues;
• Optimize payment flows, provider distribution, and cashier performance;
• Collaborate with cross-functional teams to improve payment operations;
• Ensure high-quality payment processes and successful traffic launches.

Experience you’ll need to bring:

• Have 3+ years of experience as a Billing/Payment Specialist or in online payments;
• Demonstrate confidence in working with financial and transactional data;
• Use Excel and MS Office tools at an advanced level;
• Understand online payment integrations, funnels, and payment flows;
• Communicate effectively in English at an Upper-Intermediate level or higher;
• Work confidently with payment systems and transactional services;
• Interact with international partners in both written and spoken English.

It's a perfect match if you have those personal features:

• Attention to detail;
• Persistence and resourcefulness;
• Ability to multitask in a fast-paced environment;
• Strong execution skills and a proactive approach;
• Excellent communication skills;
• Ability to work independently with minimal supervision;
• Confidence in making decisions and taking ownership.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a Team Lead SMM Community to join our team!

Requirements:

- Leadership role in Community / Social Media 2+ years;

- Managing a remote team (6+ people);

- Telegram / Instagram as a work environment: DAU, MAU, ER, UGC;

- English Upper-Intermediate or higher;

- Proficiency with BI dashboards and community quality metrics;

- Understanding of SLA as an operational tool: speed, completeness, tone;

- Knowledge of modern community-building practices: mechanics, moderation, gamification.

Will be plus

- Experience at the intersection of community and product/marketing management;

- Deep understanding of business metrics: LTV, Churn Rate, CPA;

- Experience integrating CRM with chats and analytics ensuring transparent tracking of requests and communication quality.

Responsibilities:

- Managing a team of local Community Managers (6+): task setting, syncs, and development through mentoring;

- Developing strategies and content plans for Telegram chats, Instagram, WhatsApp, Discord;

- Analyzing and optimizing Community strategy;

- Establishing communication standards: Tone of Voice, SLA, response structure;

- Synchronizing with SMM, Support, Content teams: sharing insights, ideas, and user triggers;

- Implementing gamification mechanics, automation, and moderation tools;

- Preparing regular Community Quality reports: monthly, quarterly, by GEO;

- Managing SLA metrics via CRM, Tableau, and custom AI bots: response time, sentiment, processing status, etc.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
📍Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;
🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;
🏖Paid vacations, sick leave, personal events days, days off;
👨🏻‍⚕️Corporate health insurance program for your well-being;
💵Referral program enjoy cooperation with your colleagues and get the bonus;
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
🎯Rewards program for mentoring and coaching colleagues;
🗣Free internal English courses;
🧘Yoga classes to help you stay active and energized;
✈️In-house Travel Service;
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers, special office days dedicated to holidays;
🎳Company events, team buildings.

About project:
Our Customer is one of the biggest companies on the market of home entertainment consumer electronics devices that strives to provide their clients with high-quality products and services.

Project goals include automation testing of the video and audio content and other services available via digital media players using a custom test automation framework.

Responsibilities:

• Working with the solid automation test framework and infrastructure.
• Developing new and updating existing automation scripts.
• Code review.
• Debugging issues and creating bug reports.
• Documentation creation.
• Communication with international teams (US, UK).

• Manual work: about 20%.

  
  Requirements:

• 3+ years of experience in QA Automation.
• Strong hands-on experience in Python development.
• Experience developing, maintaining, and extending automated test frameworks and test suites.
• Good knowledge of QA methodologies, test design techniques, and software testing lifecycle.
• Understanding of test automation design patterns, including Page Object Model (POM).
• Experience with Scrum/Agile;
• Good communication and problem-solving skills;
• Excellent written and verbal English communication skills, developed interpersonal skills;
• Highly motivated, energetic, and able to easily switch between assignments. 
   

About the Team

Our Product Design team consists of 13 team members. We’re a user-centric, fast-paced and collaborative team that works closely with other design, product, and engineering teams. Alongside experienced designers and UX researchers, you will craft design solutions that deliver value to customers worldwide.

About the Role

As part of our growing Product Design team you will be responsible for supporting and designing illustrations and animations for iOS and Android apps. We’re a customer-centric, fast-paced and collaborative team that works closely with other design, product and engineering teams

Responsibilities and Duties

• Design with customer needs and business and product strategy in mind, closely collaborating with product, design and engineering team members
• Support the content team by creating new assets or compositions using existing assets.
• Translate UX copy visually to educate users on new features, either a static image or animation for more complex features
• Collaborate with team on brainstorming or storyboarding sessions
• Maintain and manage our visual library
• Take initiative and ask relevant parties for more information if needed

Qualifications and Skills

• 3+ years of experience as an illustrator for iOS and Android applications
• Familiarity with AI-assisted design and illustration tools, with a demonstrated willingness to incorporate them into workflows; flexible and open to adopting new AI-enabled processes as they evolve
• Good knowledge of Adobe Illustrator, After Effects, Adobe Premiere, and Figma
• Experience with JIRA and Confluence to work with product and design teams
• Fluent English and experience presenting your work to project stakeholders
• Experience working with remote English-speaking teams
• Capable of working independently but also a team player

Nice to have 

• Proficient with AI-powered design tools and eager to integrate them into daily workflows to boost efficiency
• Experience with 3D modeling and animation
• Experience working on a single product or feature for a significant amount of time and your work there has helped achieve a significant, measurable improvement in customer experience
• Experience working with hardware and are generally tech savvy
• Leadership or participation in design critiques to run a constructive feedback process with multiple designers

We offer multiple benefits that include

• The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member
• Competitive compensation and perks
• Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company
• Gig-contract
• 21 paid vacation days per year, paid public holidays according to Ukrainian legislation
• Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves
• Medical insurance is provided from day one. Sick leaves and medical leaves are available
• Remote working mode is available within Ukraine only
• Free meals, fruits, and snacks when working in the office.

We are looking for an experienced Senior DevOps / Observability Engineer to join a long-term international project focused on building a modern observability platform for enterprise-scale applications.

You will play a key role in implementing OpenTelemetry across distributed systems, improving monitoring capabilities, and helping engineering teams build reliable, observable production environments.

This is a hands-on engineering position for someone with deep expertise in OpenTelemetry, distributed tracing, Azure monitoring, and production observability.

Responsibilities

• Design and implement observability solutions using OpenTelemetry.
• Instrument .NET applications with OpenTelemetry.
• Instrument Angular frontend applications for distributed tracing.
• Implement end-to-end tracing across frontend, backend, APIs, messaging systems, and databases.
• Build and improve metrics, traces, and centralized logging.
• Configure and optimize Azure Application Insights.
• Configure and optimize Datadog monitoring.
• Create production dashboards and monitoring visualizations.
• Design alerting strategies and incident detection.
• Improve monitoring reliability, performance, and operational visibility.
• Collaborate closely with software engineers and architects.
• Help define observability standards and best practices.
• Support production troubleshooting and performance analysis.

• Share knowledge with customer engineering teams.

   

Requirements

Must have

• 5+ years of experience as DevOps, SRE, Platform, or Observability Engineer.
• Strong commercial experience with OpenTelemetry.
• Production experience instrumenting .NET applications.
• Experience instrumenting Angular applications.
• Strong knowledge of distributed tracing.
• Experience working with:
  • Azure Application Insights
  • Datadog
• Experience building:
  • Dashboards
  • Alerts
  • Monitoring solutions
• Experience troubleshooting distributed systems.
• Understanding of metrics, traces, and logs.
• Experience with cloud environments.
• Good understanding of CI/CD practices.
• Strong communication skills.

• English - Upper-Intermediate or higher.

   

Nice to have

• Experience with Grafana.
• Experience with Prometheus.
• Experience with Kubernetes.
• Experience with Azure Cloud.
• Experience with large enterprise systems.
• German language.

Tech Stack

• OpenTelemetry
• .NET
• Angular
• Azure Application Insights
• Datadog
• Grafana
• Azure
• CI/CD
• Distributed Tracing
• Observability
• Monitoring
• Logging
• Metrics

Project

• International enterprise customer
• Large-scale distributed environment
• Modern cloud infrastructure
• Long-term project
• High engineering standards
• Modern DevOps culture

English

Upper-Intermediate (B2) or higher is required.

German would be considered a strong advantage.

We are seeking a Senior Multimedia Engineer to join our engineering team working on advanced audio/video streaming solutions for embedded platforms. The ideal candidate will have strong hands-on experience with GStreamer and a deep understanding of multimedia systems, media pipelines, and streaming technologies. 

Technical Requirements 

• 8+ years of software development experience in multimedia or system-level environments 
• Strong hands-on experience with GStreamer on developer level (must-have), including: building and debugging complex media pipelines working with elements, pads, caps, and plugins diagnosing latency, synchronization, and performance issues 
• Strong programming skills in C++ and Java for system-level or multimedia applications 
• Solid understanding of audio and video streaming protocols (RTP, RTSP, etc.) 
• Experience working with video and audio codecs (H.264, H.265, VP9, AAC, Opus, etc.) 
• Experience with Video4Linux (V4L2) Experience with embedded platforms (Embedded Linux and/or Embedded Android) 
• Understanding of networking fundamentals: TCP, UDP, HTTP 
• Ability to debug complex issues across software layers (middleware, OS, hardware interaction) 
• Experience with version control systems (Git) Excellent problem-solving, critical thinking, and communication skills 

Responsibilities 

• Design, develop, and maintain multimedia middleware components 
• Build, integrate, and optimize GStreamer-based audio/video pipelines Integrate media components with user-space applications and system services 
• Debug and resolve complex media issues related to performance, stability, and synchronization 
• Drive technical discussions and contribute to architecture decisions 
• Collaborate with hardware, platform, and application teams 
• Support board bring-up and hardware validation related to audio/video subsystems 

Are you an experienced Recruiter who can manage the hiring process from start to finish?

Do you enjoy finding niche talent, building long-term relationships with candidates, and partnering closely with hiring managers? If so, this opportunity may be a great fit for you.

Our client is an international marketing group developing high-load products within the online poker industry. Until now, all recruitment was handled by external agencies. We are now building an in-house recruitment function and looking for a Recruiter who can help us attract top talent and establish effective hiring processes.

Opportunities

• Fully remote work;
• Opportunity to build recruitment processes from scratch;
• Direct impact on company growth;
• Fast-growing international project;
• Friendly team and quick decision-making;
• Competitive salary and bonus system.

What you'll be working on

• Manage the full recruitment cycle: from vacancy intake to candidate onboarding;
• Partner closely with hiring managers to define hiring needs and recruitment strategies;
• Source candidates through LinkedIn, direct search, industry communities, Telegram channels, job boards, and personal networks;
• Build and maintain relationships with candidates throughout the hiring process;
• Develop and maintain talent pipelines for current and future hiring needs;
• Continuously monitor the poker talent market and stay informed about key specialists and talent movements within the industry;
• Hire specialists for offices in Spain and Georgia, as well as remote positions worldwide;
• Maintain accurate recruitment data and ATS records;
• Contribute to the development and improvement of recruitment processes and hiring standards.
•  

What we're looking for

• 3+ years of recruitment experience;
• At least 2 years of experience recruiting within the iGaming industry;
• Experience recruiting for poker-related businesses, poker rooms, or poker products;
• Strong understanding of the poker ecosystem and talent market;
• Experience with full-cycle recruitment;
• Strong sourcing and headhunting skills;
• Ability to build and maintain candidate pipelines proactively;
• Good interviewing and candidate assessment skills;
• Ability to work independently and manage multiple vacancies simultaneously;
• Strong communication and stakeholder management skills.

Highly desirable

• Existing network within poker rooms, poker operators, and poker-focused companies;
• Experience hiring specialists in Anti-Fraud, Risk, Payments, Customer Support, VIP Management, and Product functions within the poker industry;
• Experience building recruitment processes from scratch;
• Experience hiring internationally;
• Experience working with ATS systems.

Important Note

For this role, direct experience and network within the poker industry are considered a significant advantage. We are particularly interested in recruiters who already know the market, understand key players, and can identify and engage specialized talent efficiently.

Hiring Process

1. Introductory Interview;
2. Test task
3. Interview with Hiring Manager;
4. Final Interview;
5. Reference Check;
6. Offer.

Interested? Send us your CV and let's talk!

We are looking for an Endpoint Security Engineer to join our Security team. In this role, you will be responsible for implementing, operating, and improving endpoint security controls across corporate workstations, production servers, and critical infrastructure.

You will ensure reliable endpoint visibility, strong security baselines, effective telemetry collection, and containment capabilities across Windows, Linux, and macOS environments. You will work closely with IT, Cyber Defense, IAM, and Compliance teams to maintain measurable endpoint protection coverage and reduce security risks.

Responsibilities

• Deploy, operate, and tune endpoint security controls (EDR/XDR, EPP, MDM) across corporate endpoints, servers, and critical infrastructure
• Monitor endpoint telemetry health, investigate security events, and identify potential security incidents
• Implement and maintain OS security baselines and hardening standards across Windows, Linux, and macOS environments based on CIS Benchmarks, DISA STIG, and internal policies
• Support vulnerability remediation, patching activities, and endpoint security improvements in collaboration with IT and infrastructure teams
• Configure and maintain endpoint protection capabilities, including file integrity monitoring and endpoint isolation readiness for critical systems
• Support containment and response activities for compromised or non-compliant devices together with SOC and Cyber Defense teams
• Assist with tracking endpoint security gaps, remediation actions, and configuration improvements
• Document endpoint security configurations, operational procedures, and investigation findings

Requirements

• 3+ years of hands-on experience in Endpoint Security, Endpoint Protection, Infrastructure Security, System Security, or a similar cybersecurity role
• Higher education in Computer Science, Information Security, Software Engineering, or a related technical field is preferred
• Practical experience securing both desktop endpoints and server workloads in enterprise environments
• Experience supporting environments with 1,000+ managed endpoints is highly preferred
• Strong hands-on experience with EDR/XDR, Endpoint Protection Platforms (EPP), and Mobile Device Management (MDM) solutions
• Deep understanding of Windows, Linux, and macOS architecture, services, processes, logging, and security mechanisms
• Experience implementing OS hardening based on CIS Benchmarks, DISA STIG, or similar security standards
• Knowledge of operating system access control models, RBAC, and least-privilege principles
• Experience with native operating system security features such as Microsoft Defender, Attack Surface Reduction (ASR), BitLocker, SELinux, AppArmor, Gatekeeper, System Integrity Protection (SIP), and FileVault
• Understanding of endpoint telemetry, file integrity monitoring, and endpoint isolation techniques
• Scripting skills for automation using PowerShell and Python
• English — Intermediate\Upper-Intermediate level

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical budget
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

About the company
Akurateco is a cutting-edge white-label payment software provider with 15+ years of hands-on experience in the payment industry. We deliver fully brandable and highly customizable payment solutions for merchants and financial institutions worldwide.

Role overview
We are looking for a Senior Sales Manager (located in UK) to drive business growth in the UK market. This role requires a strategic and execution-focused professional with strong experience in FinTech / payment processing / SaaS, capable of building a predictable pipeline and closing complex deals.

Responsibilities:
 

• Drive sales of Akurateco products in the UK market with a focus on sustainable revenue growth
• Build and develop relationships with key stakeholders: PSPs, acquirers, merchants, and FinTech companies
• Own the full sales cycle: lead generation → qualification → negotiation → closing
• Design and execute outbound strategies (cold outreach, partnerships, account-based approach)
• Build and maintain a healthy and predictable sales pipeline (pipeline management, forecasting)
• Identify market opportunities, customer needs, and new verticals within the UK region
• Collaborate with product and marketing teams to align go-to-market strategy
• Continuously optimize sales processes, scripts, and conversion metrics
• Represent the company at industry conferences and networking events to generate new business opportunities

Requirements:
 

• 5+ years of experience in B2B sales within FinTech, payment processing, or SaaS
• Proven track record of closing complex and high-value deals
• Strong experience in building and scaling sales pipelines from scratch
• Solid understanding of the UK payments ecosystem (acquiring, gateways, regulatory context)
• Experience working with enterprise-level clients and long sales cycles
• Strong negotiation, stakeholder management, and communication skills
• Self-driven, structured, and results-oriented mindset
• Existing network in the UK FinTech/payments space will be a strong advantage
• Higher education in Business, Economics, Marketing, or related fields

Language Requirements:
 

• English: Native or Fluent (C1+), both written and spoken

We Offer:
 

• Work in a fast-growing FinTech environment with global reach
• High level of ownership and autonomy in decision-making
• Remote-first culture with flexible working hours
• Competitive compensation package with performance-based incentives
• Clear growth trajectory aligned with business expansion

We are looking for a passionate Recruiting Researcher to join our Recruiting Team at Miratech. This position requires a tenacious self-starter who enjoys finding world-class talent on a global basis using a variety of sourcing techniques, tools, and resources. You will work cross-functionally with different business departments to understand hiring priorities and use that knowledge to build deep talent pipelines. This position is subject to onboarding and working remotely during these uncertain times and the rapidly changing environment.
 

Responsibilities:

• Talent sourcing through LinkedIn direct outreach.
• Provide a strong focus on sourcing passive and active candidates through networking, complex internet searches, research, name generation, and calls.
• Perform search functions, including database mining, job board searches, and functional web searches.
• Research and target new talent sourcing channels, constantly working to uncover new hidden talent.
• Be an ambassador to the company, share our values and increase brand awareness in the market and ensure all candidates receive a position experience.
• Maintain and track your sourced talent within our ATS (SmartRecruiters).
• Track critical recruitment data, and produce regular (and ad-hoc) reports on recruiting activities.
   

Qualifications

• Any demonstrated experience in the Recruiting/Sourcing field.
• Familiarity with main development languages, libraries, frameworks and understanding the crucial differences between them.
• Fluency in English. Ability to conveniently communicate with international people.
• Distinct LinkedIn profile.

Would be an advantage:

• Any background in Engineering, Finance or Economics.
   

Additional Information

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
   

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

We are looking for an experienced CRM Manager  (Casino & Sportsbook) with mandatory iGaming experience to drive player retention, engagement, and lifecycle marketing across our Casino and Sportsbook products.

In this role, you will be responsible for developing and executing CRM strategies, managing player segmentation, launching personalized campaigns, and continuously optimizing CRM performance through data analysis, automation, and A/B testing.
 

Responsibilities

• Develop and execute CRM strategies to improve player retention, engagement, and lifetime value.
• Build and optimize RFM and behavioral player segmentation.
• Plan, launch, and manage CRM campaigns across Email, Push, SMS, and Onsite channels.
• Design and execute lifecycle, promotional, and reactivation campaigns.
• Create personalized player journeys and targeted offers based on user behavior.
• Conduct A/B testing to improve campaign performance and engagement.
• Analyze CRM performance using key metrics such as Retention, LTV, GGR, Conversion Rate, and Player Activity.
• Collaborate closely with Product, Marketing, VIP, Analytics, and Design teams to improve the customer experience.
• Monitor industry trends and recommend new CRM initiatives and retention mechanics.

Requirements

• 2+ years of experience in CRM, Retention, or Lifecycle Marketing.
• Mandatory experience in the iGaming industry (Casino and/or Sportsbook).
• Strong understanding of player behavior, retention mechanics, and customer lifecycle management.
• Hands-on experience with RFM and behavioral segmentation.
• Experience managing multi-channel CRM campaigns (Email, Push, SMS, Onsite).
• Strong analytical skills with a data-driven mindset.
• Experience working with CRM platforms and analytics tools.
• Upper-Intermediate English (B2) or higher.

Nice to Have

• Experience with CRM automation platforms such as Customer.io, Smartico, Optimove, Fast Track, or similar.
• Knowledge of bonus mechanics and promotional campaigns.
• Experience with SQL, Power BI, Tableau, or other BI tools.
• Understanding of VIP retention strategies.

We Offer

• Competitive salary.
• Fully remote work.
• Flexible start of the working day.
• Full-time position (5/2).
• Opportunity to work in a fast-growing international iGaming company operating in 17 countries worldwide.
• Professional development and career growth.
• Dynamic, international, and data-driven environment.

About the role

Redcore is looking for a sourcer who can find the people who aren't in open search. This is executive level: C-level, heads of function, division directors — the kind of people who don't browse job boards and don't apply to postings.

Responsibilities

-Sourcing passive candidates: LinkedIn, Google X-ray, ATS, HeadHunter and other tools

-Developing a sourcing strategy for specific executive roles together with recruiters

-Outreach across different channels and bringing candidates to initial contact

-Building and maintaining talent pipelines for future needs

-Working with the internal database: reviewing applicants from the corporate job site and other sources, keeping information up to date

-Coordinating vacancy postings across job boards

-Scheduling initial interviews for recruiters

-Developing professional networks, promoting the company's brand, analysing market information

-Maintaining Jira, ATS and the recruitment dashboard; ensuring job openings move through status stages on time

-Tracking sourcing metrics and reporting on progress

Participating in projects aimed at improving hiring efficiency

Requirements

-3+ years of experience as a Talent Sourcer or in a similar role

-Experience with executive vacancies

-Understanding of candidate sourcing principles, the recruitment process and job market trends

-Ability to work in a dynamic environment, within a large team, and on multiple vacancies simultaneously

-Attention to detail, strong communication and time-management skills

-Result orientation and a desire to learn

-Spoken English at B1+ level

We are looking for a Technical Support Specialist to join our Customer Success team and provide technical support throughout the customer journey. In this role, you will assist clients during implementation, troubleshoot technical issues, support software integrations, and work closely with Product, Engineering, and QA teams to ensure a seamless customer experience. You will also contribute to improving our support processes and documentation while helping clients successfully adopt our platform.
 

Key Responsibilities:

Client Support During Implementation:

• Collect and assess technical issues from newly signed clients to ensure a smooth and efficient onboarding process;
• Lead troubleshooting meetings and provide real-time technical support via Google Meet, phone calls, and recorded training materials;
• Ensure timely resolution of implementation-related technical issues.
   

Technical Support & Client Assistance:

• Act as the first point of contact for clients experiencing technical issues;
• Manage client requests via email, phone, live chat, and CRM systems;
• Diagnose and troubleshoot technical problems, escalating complex cases to developers when necessary;
• Create and manage bug reports using CRM platforms such as Jira, Pipedrive, or similar systems;
• Collaborate closely with the QA team to reproduce, investigate, and resolve reported issues.
   

Ongoing Client Success & Engagement:

• Proactively follow up with clients to ensure continued platform usage and address potential issues;
• Assist in creating and maintaining user guides, FAQs, and other training materials to improve client self-service.
   

Requirements:

Technical & Industry Experience:

• Experience in the IT industry (client onboarding, technical support, or customer success in a B2B SaaS environment);
• Strong technical troubleshooting skills and the ability to explain complex concepts to non-technical users;
• Familiarity with CRM platforms such as Pipedrive, Jira, Zendesk, or similar systems is preferred.
   

Communication & Training Skills:

• Excellent English communication skills (C1 or higher), both written and verbal;
• Strong presentation and training skills, with the ability to conduct client sessions via Google Meet or phone.
   

Professionalism & Organization:

• Highly organized and self-motivated, capable of handling multiple tasks and shifting priorities;
• Customer-focused approach with a commitment to providing excellent service.
   

What We Offer

• Fully remote work;
• Work time from 16:00 to 00:00 (Kyiv time).
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language trainingж
• 10 days paid vacation;
• Competitive salary;
• Work in a green industry.