Jobs Customer/Technical Support

We’re excited to welcome Customer Support Agents who speak French fluently, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in French and English, both written and spoken — at least B2 level

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

🔹 About PointPay

PointPay is a global crypto ecosystem that combines an Exchange, Wallet, Payment System, and Launchpad.

We’re growing fast and building real infrastructure in the Web3 space — not just support, but systems that power transactions and user flows worldwide.

🔹 Why this role is different

This is not a typical support role.

You’ll work close to real crypto operations, helping users while also understanding how transactions, wallets, and internal flows actually work behind the scenes.

If you’re looking to break into deeper Web3 / operations / treasury functions, this role is a strong entry point.

🔹 What you’ll be doing

• Communicate with users via Intercom (chat-based support)
• Help users navigate Exchange, Wallet, and Payment features
• Handle account-related requests (verification, limits, general support)
• Work with transaction-related questions (status tracking, tx hash, clarifications)
• Get involved in crypto operations workflows (wallet activity, transaction monitoring, internal transfers)
• Maintain structured reports in Google Sheets

• Collaborate with tech and compliance teams to resolve cases

   

🔹 What we’re looking for

• 2+ years in customer support (fintech / crypto is a strong plus)
• 1+ year of experience in crypto / Web3
• Understanding of how crypto transactions, wallets, and networks work
• Interest in learning operations / treasury processes in crypto
• English B2+
• Russian C1 or Ukrainian Native
• Comfortable working with data (Google Sheets)
• Strong written communication and attention to detail

• Ready to work in a shift schedule

   

🔹 Nice to have

• Experience with Intercom / Zendesk / Freshdesk
• Familiarity with blockchain explorers (Etherscan, etc.)
• Basic understanding of compliance (KYC/AML)

• Experience in exchanges or payment products

   

🔹 What you’ll get

• 💻 Remote work (distributed international team)
• 📈 Real growth into crypto operations / treasury direction
• 🌍 Hands-on experience with global crypto infrastructure
• 💰 Salary: $900–$1100 + regular reviews
• 🤝 Supportive team and fast feedback loop
• 🚀 Opportunity to move beyond support into more technical/operational roles

About Us

We’re a fast-growing startup operating at the intersection of CS2 skin gambling and online casino entertainment. Our brand blends gaming culture, high-stakes excitement, and cutting-edge technology into a seamless platform where users can wager, win, and trade with ease.

As we build the next generation of skin-based entertainment, our community remains at the core of everything we do. We’re now looking for a Customer Support Specialist who will help us deliver an exceptional user experience, support players across multiple markets, and ensure our platform remains trustworthy, engaging, and responsive. 
 

Job Summary

As our Customer Support Specialist, you will be the first point of contact for our users, representing the voice and face of our platform. Your role goes far beyond simply answering inquiries — you will focus on fully resolving user issues, building trust, and ensuring every interaction ends with a satisfied customer, even if they begin frustrated or doubtful.
 

Required Qualifications

• English: Level B2 (Upper-Intermediate) or higher. Excellent written grammar is a must.
• Experience: 1.5+ years in Customer Support in iGaming, Gambling, Betting, or Fintech.
• Soft Skills: High stress resistance, empathy, and the ability to "read between the lines."
• Tech Skills: You understand how browsers work, what cache/cookies are, and can explain it to a grandmother.
   

Key Responsibilities

• User Support: Handling incoming inquiries via chat and ticketing systems (crisp.chat/discord) in English, Russian, and Ukrainian. 
• Technical Troubleshooting: Primary diagnosis of issues (deposit errors, login problems, withdrawal delays).
• Analysis & Escalation: Identifying mass issues and quickly relaying information to the technical team.
• Knowledge Base: Updating internal instructions and Help Center articles.
   

Recruitment Process

1. Application Review (1-2 weeks).
   If you have not received a response from the recruiter, your experience is irrelevant to this vacancy.
2. Interview Stages (2-3 weeks).
   1. Prescreen Call with Recruiter - 30 min.
   2. Technical Interview - 1 hour.
   3. Test Assignment.
   4. Final Interview - 30 min. 
3. Job Offer
4. Referrals: Employment and Background Check

We Offer

• Competitive compensation package (depends on your experience and skills).
• Fully remote work with flexible hours (within the CET/EET time zone) from any location of your choice.
• 29 business days of vacation and paid sick leave.
• Corporate equipment (laptops, monitors, etc.).
• Professional courses/certifications (200 EUR per year).
• Operating in a start-up environment with cutting-edge technologies and unlimited investments in software upgrades, free from legacy systems or outdated solutions.
• Values-driven culture with a friendly and supportive work environment.
• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency.
   

We’re not looking for someone to just “join the team” - we’re looking for someone ready to shape the product, lead meaningful growth, and make an impact from day one.

If that sounds like you - send over your CV, and let’s talk!

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We’re looking for Senior Customer Support Specialists to join the Entravel team and deliver exceptional service. You can choose between three available shifts:

• Morning shift: 8 AM — 5 PM (EEST)
• Evening shift: 4 PM — 1 AM (EEST)

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Negotiate with hotels and suppliers via phone and email to resolve booking disputes, waive cancellation fees, and secure refunds for customers.
• Provide excellent service for VIP clients, ensuring rapid response times, swift resolutions, and personalized communication based on previous interaction history.
• Act as the final point of escalation for the most challenging customer cases, using advanced empathy and persuasion skills to restore loyalty.
• Assist customers via chats and emails, delivering empathetic and tailored solutions that address their unique needs.
• Mentor junior staff on how to handle high-pressure negotiation calls.
• Identify and report edge cases to the tech team to ensure systemic issues are resolved and prevented.
• Own customer issues: identify their needs and deliver effective solutions promptly from start to finish.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting product improvements.
• Collaborate on team goals by supporting, educating, and resolving issues through peer learning and constructive feedback.
• Identify root causes of customer issues and resolve them in line with company policies while ensuring a consistently high level of service.

Requirements:

• C1/Advanced English is a must. You should be comfortable negotiating over the phone and via email with international partners and hotels.
• 3+ years in Customer Support, with a strong preference for the travel, hospitality, or OTA sectors, involving both B2B and B2C interactions.
• Strong understanding of customer communication workflows, with expertise in managing ticket lifecycles, prioritization, and escalation processes.
• Ability to quickly master Entravel’s internal CRM and booking engines, along with the nuances of global travel regulations.
• Proven ability to multitask and switch seamlessly between phone, live chat, and email channels during busy shifts.
• Proven ability to work effectively within a team, engage in group discussions to resolve difficult issues, and provide constructive support to peers.
• Research-oriented problem-solver with the ability to take ownership and resolve issues independently.
• Outstanding verbal and written communication with the ability to explain complex concepts clearly.
• Organization: Exceptional organizational and time-management skills to handle high-volume periods effectively.

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

Natural Links is a globally recognized SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

Why This Role Matters
 
As a Support / Account Manager, you are at the center of our client relationships. Your role is critical in ensuring projects are delivered on time, aligned with client goals, and executed to the highest standard. You:
 

• Build strong, trust-based relationships with clients
• Ensure seamless project execution and client satisfaction
• Directly influence client retention, long-term partnerships, and the growth of Natural Links
• Foster a culture of transparency, accountability, and collaboration across the team

Your work shapes how clients experience Natural Links and directly impacts our reputation as a trusted SEO partner worldwide.
 
Key Responsibilities
 
 

• Act as the primary point of contact for existing clients via video calls, email, live chat, and messenger platforms
• Ensure the timely and successful delivery of solutions aligned with client goals
• Monitor project performance and profitability using key metrics, making strategic adjustments when needed
• Stay updated on industry trends to improve client and project management approaches
• Collaborate with internal teams to resolve technical or operational issues efficiently
• Lead regular internal meetings to communicate project updates and collect feedback
• Manage ongoing communication with clients, including:
  • Sharing promotional offers and service updates
  • Discussing new orders and clarifying specific requirements
     

Requirements
 
 

• Minimum 1 year of experience in a Support Manager role; experience in Project or Account Management is highly preferred
• Excellent English communication skills (written and verbal)
• Strong interpersonal skills with the ability to build trust and rapport with clients and teams
• Exceptional organizational and time management skills with great attention to detail
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment
• Strong analytical thinking and problem-solving skills
• Motivation to learn, adapt, and grow in a dynamic digital environment
   

Preferred Skills & Qualities
 
 

• Familiarity with SEO practices
• Experience working with clients from fast-evolving or regulated industries, such as fintech, SaaS, iGaming, or crypto
• Proficiency in Google Sheets / Excel
• Hands-on experience with CRM platforms (preferably Pipedrive)
• Highly responsible, proactive, detail-oriented, and accountable
   

What We Offer
 
 

• Competitive salary with quarterly growth opportunities based on performance
• Flexible working hours focused on results (no micro-management)
• Clear career progression paths in a fast-growing company
• Full support for professional development, training, and education
• A friendly and collaborative team culture built on mutual support and open communication
• Performance-based monthly bonus tied to overall company revenue, reflecting your impact
   

Be part of our success story and help businesses achieve top Google rankings through ethical and effective SEO. Join us, grow with us, and make your mark in the digital marketing industry.

 

Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and digital solutions, is looking for an Operations Support Specialist to join its team.

Project duration: 4–5 months
Workload: Full-time with extended hours
 

Responsibilities:
• Provide drivers with real-time route information via voice chat
• Adjust routes in navigation software when changes occur
• Maintain and report survey statistics
• Process collected data according to instructions
• Troubleshoot operational issues as they arise
• Book hotels following provided guidelines
• Participate in a one-week training session prior to project start
 

Requirements:
• Confident computer user
• Driving experience or strong understanding of traffic rules
• Good communication skills
• Experience with QGIS or other GIS/routing tools is an advantage
• Personal computer with fast and stable internet connection
 

Specific conditions:
• Extended working hours: up to 10 hours per day with flexible breaks
• Occasional weekend shifts on a rotational basis

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a variety of products worldwide at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've preserved all our workplaces and, most importantly, continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.
 

We’re currently expanding our team for one of our partners, and looking for an Order Entry Manager (Junior+ level) to join our international customer care team.

If you enjoy handling customer requests via email, are detail-oriented, and can maintain focus under high-volume work — this role is for you!

Required experience and skills:

• 6+ months of experience in Customer Support;
• Fluent written German (email only, no voice) — strong grammar, natural phrasing, professional email tone;
• Critical thinking and ability to logically analyze cases;
• Strong attention to detail; ability to follow instructions precisely;
• Ability to structure written communication clearly and concisely;
• Ability to ask clarifying questions instead of making assumptions;
• Familiarity with email management tools (Dixa preferred).

Your future responsibilities:

• Process ~15,000 emails per year (~1,250/month, up to 60/day);
• Handle email orders via Dixa;
• Maintain a 24-hour response time; target Average Handling Time (AHT) 4–6 minutes (6–8 minutes allowed during onboarding);
• Ensure high-quality standards in every interaction;
• Report KPIs to the Sales team at Contorion;
• Share feedback and improvement ideas for processes.

Work schedule and conditions:

• Mon–Fri, 9:00–18:00 CET (1-hour lunch break);
• After probation: flexible start/end times if KPIs are met;
• No time tracker;
• Benefits: paid vacation and sick leaves;
• Contract-based cooperation;

Why join:

• Work in a dynamic international environment;
• Handle interesting customer requests;
• Opportunity to collaborate with European markets and clients.

Recruitment process:

1. Intro call with a TA Specialist;
2. Test assignment — Order Entry Manager (German) (1 hour to complete);
3. Interview with Hiring Manager;
4. Bar-raising.

Join EverHelp and become part of a team that turns customer support into an art!

We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

Duties:

- Providing 1–3 level technical support services

- Monitoring of Infrastructure and Integrations to other systems

- Incident and escalation reporting

- Reporting status and progress according to the project and company demands

- Creating and updating support and maintenance-related documentation

Mandatory skills:

-Experience with Linux

-Intermediate English level (writing)

-Understanding of networking principles and protocols

-Ability to accumulate information and make conclusions

Bonus points for:

- Git experience

- Grafana and Prometheus experience

- System administration experience

- Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)

- Understanding of containers

- Understanding of CI/CD and Infrastructure as Code principles

We offer:

-Remote-first working model (with office in Kremenchuck available)

-Accounting support

-Tax compensation

-Paid sick leaves and vacations

-Flexible working schedule

-English classes

-Health insurance

-Sports compensation

-Educational budget

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.

About the role:

We are looking for a Customer Support Team Lead with strong communication skills and the desire to make a difference for the customer and the company.

Areas of responsibility:

• Management and development of the support team and overall coordination of service delivery performance, ensuring a high level of customer service
• Working with key resellers to ensure overall satisfaction with support services
• Create and maintain an inspiring team environment with an open communication culture
• Support day-to-day operations and drive internal support projects and initiatives
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Escalations management

• Collaborate with other departments

   

To succeed in your role, you should possess the following skills and competencies:

• Experience in the Customer Support function, minimum 4 years
• Experience as Customer Support Team Lead/Supervisor
• Strong verbal and writing skills (B2 level) in English and fluent German
• Understanding of customer support key performance indicators
• Excellent communication and leadership skills
• Organizational and time-management skills
• Ability to work independently with limited direction and supervision
• Experience teaching, coaching, or training others
• Positive attitude to work and working tasks
   

Being the part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.
   

We will be glad to welcome you to our team!

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: English language. 

Job Details:
 

Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

We are expanding our Technical Support team and are currently looking for an experienced Technical Support Engineer L3-L4 to join a large-scale enterprise project.

This role is part of a long-term, business-critical implementation with high technical complexity, where support plays a key role in system stability, customer trust, and continuous improvement.

If you are passionate about finding and solving complex problems, enjoy working closely with customers and internal teams, and are eager to deepen your expertise in modern technologies and enterprise systems - welcome to MaxBill.

Responsibilities:

• Interacting with customers for corrections, maintenance and support;
• Troubleshooting of software products;

• Implementation, deployment and support activities for billing and customer service software: CRM, billing and rating.

   

Candidate requirements:

• Minimum 3 years of experience in computer/software problem solving or bug detection;
• Experience in software troubleshooting;
• Experience in creating SQL queries;
• Ability to quickly learn and understand the entire system, both server and client side, to troubleshoot issues;
• Strong problem solving/investigative skills;
• Bachelor’s degree or equivalent (or higher) in Computer Science or similar field;
• Mandatory: Ukrainian - native; at least Upper-Intermediate (B2) level of English.

• Willingness to work in a shift-based schedule, if/when required by the project

   

Will be an advantage:

• Experience with Oracle;

• Experience in QA or developer positions.

   

Working with MaxBill, you will receive:

• 20 working days of annual vacation per year, plus paid public holidays.
• Provision of sick/personal leave.
• Paid trainings, conferences, seminars, and certification courses, classes in English.
• On-the-job mentoring program to learn from experienced colleagues.
• The possibility of remote work and a flexible schedule.

Cargofy is building the AI-native operating system for global freight. Cargofy deploys autonomous AI agents that automate procurement, dispatching, negotiations, operations, tracking, and workflows for carriers, shippers, and 3PLs across the US, Europe, and Asia. Our platform processes 100,000+ loads per day and hundreds of thousands of real-time events — replacing manual logistics with fully autonomous AI.

We need a Head of Customer Experience to build and lead the post-sale organization — making every customer successful, retained, and expanding. You will own onboarding, support, adoption, and renewal across our global customer base.

Why This Role Exists Now

Our customer base is growing fast across three continents. The quality of post-sale experience will determine whether we build a $100M or a $1B company. We need a leader who can turn customer success into a scalable, measurable growth engine.

What Winning Looks Like

• GRR 90%+, NRR 120%+ — measured and reported monthly
• Time-to-value under 1 day for standard onboarding workflows
• AI agent adoption rate above 80% across all customer segments
• Health scoring, risk flagging, and expansion playbooks operating systematically
• CX team built with clear processes, SLAs, and career paths

What You Will Own

• Onboarding — fast implementation, platform configuration, training — customers live and seeing value within 24 hours
• Product adoption — drive utilization of AI agents, track feature adoption, build self-serve enablement resources
• Retention — churn analysis, risk identification, save playbooks, GRR protection
• Expansion — upsell and cross-sell motions, usage-based growth, plan upgrades
• Support operations — ticket management, SLA enforcement, knowledge base, escalation processes
• Team — hire and lead CSMs, Support Engineers, and CX Operations, using Odoo CRM for account management and health tracking

Who You Are

• 5-10+ years in B2B SaaS Customer Experience or Customer Success leadership
• Proven ownership of NRR and GRR at scale — you have the numbers to show
• Experience across Enterprise, Mid-Market, and SMB segments
• Operational mindset — you build systems, playbooks, and processes, not just relationships
• Comfortable with CRM and CS tools (Odoo CRM, Gainsight, or similar)
• Logistics, AI, or SaaS platform experience is a strong plus

Why Cargofy

• Build CX for an AI company at a defining moment — your work shapes how the world experiences autonomous logistics
• Direct access to CEO and Product leadership
• Competitive compensation + meaningful equity
• Remote-first with offices in Kyiv, Warsaw, and Houston

Are you passionate about technology and eager to dive into the fast-paced world of financial trading systems? Quod Financial is looking for a motivated Support Engineer (Trainee-Junior) to join our dynamic team!

Quod Financial is at the forefront of OMS/EMS trading technologies, driving innovation with cutting-edge solutions like algorithmic trading, intelligent order routing, and AI/ML-powered decision-making tools. We empower financial institutions to navigate the complexities of global markets with confidence.

What Makes This Role Special?

• Real Impact: You’ll be the first line of support for our clients, including banks, hedge funds, and trading institutions, helping them solve real-world challenges.
• Fast Learning Curve: Work with state-of-the-art trading technologies and gain hands-on experience with automation, APIs, microservices, scripts and more.
• Global Exposure: Collaborate with teams and clients worldwide, refining your communication skills and cultural understanding.

What We’re Looking For

• Technical Enthusiast: You’re comfortable navigating Linux (CLI), writing bash or Python scripts, and working with SQL.
• Problem Solver: Tackling challenges head-on and finding solutions excites you.
• Strong Communicator: You excel at explaining complex issues clearly and effectively.
• Resilient and Calm Under Pressure: Thriving in a high-paced environment energizes you.
• Language Pro: Upper-intermediate spoken English to engage confidently with international clients.

Your Mission

• Be the bridge between the client and internal teams, ensuring seamless communication.
• Support of the product, which includes the backend microservices, script, interfaces, and trading APIs (FIX, REST).
• Collaborate with development, QA, and management to troubleshoot and enhance our solutions.

Why Quod Financial?

• Work with cutting-edge financial technologies that shape the global trading landscape.
• Join a supportive team that values innovation, and creativity where you will have a clear path to grow.
• Unlock opportunities to grow within a global company at the intersection of finance and tech.

We offer

• Remote work
• Medical insurance or a health budget — your choice
• 20 paid vacation days + 10 sick days annually
• Ukrainian public holidays off
• Shift time — 19:00 — 03:00
• Corporate laptop
• Long-term stability and ongoing projects in the financial tech domain
• Friendly, open-minded, international team

A quick note on language:

Half of Quod’s Ukrainian team is based in Kharkiv and primarily speaks russian. You’re welcome to communicate in Ukrainian, russian, English — we’re flexible.
However, if language preferences are a key factor for you, please take this into account when considering us.

We are looking for IT support to join our global IT team.

What You will do:

• Responsibility for IT equipment including purchasing
• Install and upgrade computer components and software
• Applying and updating required packages and server services, PC, laptop
• Provide support for Google workspace (G-suite)
• Manage users and access rights to company applications
• Handle on-boarding/off-boarding process for employees 
• Offer technical support to company staff, both on-site and for remote users and offices.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Manage virtual servers, OS: Windows, Linux
• Integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat), as well as their continuous improvement for all user groups
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

The experience You will need to successfully complete tasks:

• At least 2 year experience in an IT support / Help Desk role
• Knowledge of systems and networking software, hardware, and networking protocols
• Experience with G Suite ( Gmail, Calendar, Docs, etc.)
• Familiarity with Cloud platforms is a plus
• Experience with Integromat, Zapier, Monday is a plus
• Excellent time management skills with a proven ability to meet deadlines.
• Service oriented and positive person
• Strong analytical and problem-solving skills.
• Self learning abilities
• Upper-intermediate in English

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Test task.
• Technical interview.
• Final interview with CTO.

Hello! ✨

We’re Wildix, a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.

About Us…

In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.

At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.
 

At Wildix, our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity, efficiency, and growth.

About The Role 

The scope of this role is to take full ownership of the end-to-end number porting process, ensuring every request is executed with precision, speed, and a relentless focus on the customer experience.

You will serve as the central point of coordination and a subject matter expert, responsible for everything from porting order submission and issue escalation to stakeholder communication.
 

What You Will Do 

• Prepare and submit high volumes of porting orders and DID (Direct Inward Dialing) requests to carriers with high accuracy
•  Work with carrier portals and internal systems to manage porting requests and ensure data integrity
•  Review and validate documentation such as Letters of Authorisations and invoices to ensure compliance with carrier requirements
•  Take ownership of the end-to-end porting process and proactively resolve issues that may arise
•  Provide timely status updates and respond to partner inquiries in a professional and efficient manner
•  Identify and escalate recurring issues with carriers to ensure prompt resolution
•  Collaborate with cross-functional teams to resolve complex customer cases
•  Maintain and update documentation related to porting processes and best practices
   

What You Will Bring 

• Minimum 1 year of experience in customer support or customer care, preferably in telecommunications
•  Experience using Salesforce CRM or similar tools
•  Strong communication and interpersonal skills
•  Excellent attention to detail and problem-solving abilities
•  Ability to prioritize tasks and work in a fast-paced environment
•  Ability to work both independently and as part of a team
•  Fluent English (written and spoken)
   

Bonus Points If You 

• Have troubleshooting and technical skills
• Have experience with DID porting and number ordering processes
• Speak German at minimum B2 level

Why You’ll Love It Here

👫 Work with a Supportive, High-Performing Team – We believe in trust, autonomy, and working with bright, passionate individuals who drive real impact.

🌍 A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.

🚀 Shape the Future of Global Communication – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.

💼 Join a Profitable & Stable Company – We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas.

What we offer

🏖️ Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.

💻 Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.

🚀 Career Growth & Development – Access to programs and events to keep you at the top of your game.

🌱 Well-being Support – We offer access to psychology sessions to support your mental and emotional health

Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information

Interview Process

🤝 Step 1: Initial Screening – A chat with our Talent Team to understand your background, experience, and motivations. (30 mins)

🛠️ Step 2: Technical Interview – A deep dive with your potential manager to assess your skills and fit for the role. (45 mins)

We Are Wildix:

Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem. 

Ready to join us? Apply Now!