Jobs

Suplint is a fast-growing international manufacturer of dietary supplements, successfully operating across multiple global marketplaces like Amazon and Mercado Libre. In just two years, we've built a worldwide global team with departments spanning production, sales, SMM, and beyond. Our company is defined by dynamic growth, flexibility, fast decision-making, and results-driven, collaborative teamwork.

Who we're looking for:

We are seeking a proactive and detail-oriented Amazon Case Specialist to join our team. Your primary role will be to manage all communications and problem-solving efforts with Amazon Seller Support. Your work will be crucial in helping us maintain the health and stability of our account by quickly and effectively resolving issues, ensuring our product listings are active, and our account remains in good standing.

Responsibilities:

📝Opening and managing "cases" (support tickets) with Amazon's Seller Support team for various issues.

📞Communicating with Amazon representatives via online chat and phone calls.

📂Preparing  and  providing necessary documents and information for efficient problem-solving.

🔎Monitoring the status of open cases and following up to ensure successful resolution.

📊Regularly updating management on the status of all active cases and ongoing issues.

🚀Staying up-to-date with Amazon's evolving policies and guidelines.

Requirements:

💼Proven 2+ years of Amazon experience in a similar position.

🗣️Fluent in both spoken and written English.

🤝Strong ability to conduct professional correspondence and negotiations, articulate your position clearly, and provide evidence-based arguments.

🔎Capable of handling large volumes of information, quickly identifying key details, and keeping records organized.

🧠An analytical mindset with the ability to find effective solutions, even in complex or unfamiliar situations.

⏰Excellent time management and organizational skills, with the ability to work independently and prioritize tasks.

Would be a plus: 

⚖️Experience with legal documentation and familiarity with intellectual property rights.

🛒Experience with Amazon account management.

🌱Experience with dietary supplements

Our advantages:

✅Work for an international company

✅Timely salary

✅Paid Vacations

✅Possibility of developing your career and mastering adjust professional fields

✅Remote work with flexible schedule: 5 days a week from 10 AM to 7 PM (GMT+3)

📩 Ready to take your Amazon expertise to the next level?

We’d love to meet you. Apply now and become part of Suplint’s global growth journey!

About us:
Hire1 is a recruiting agency and a platform for freelance recruiters. Our mission is to quickly and efficiently find top talent for our clients. We work with both Ukrainian and international companies.

We are looking for an Operations Manager Assistant who can take on part of the manager’s tasks, help optimize processes, and improve team efficiency. This is an opportunity to work in a dynamic environment where no day is boring.

Responsibilities:

• Communicate with freelance recruiters and handle their registration
• Provide full support and assistance to freelance recruiters, answering their questions
• Announce new vacancies in Telegram and LinkedIn
• Assist recruiters with vacancies (candidate search and response management)
• Conduct interviews with candidates for our vacancies
• Publish vacancies on the platform
• Monitor candidate statuses and remind in-house recruiters
• Perform other tasks as needed

Requirements:

• Willingness and ability to learn quickly
• Ability to switch between tasks efficiently
• Proactive and active approach to work
• English language proficiency: B2 or higher
• Bonus: experience in recruiting

Working hours:

• 12:00 – 21:00 Kyiv time
• Monday – Friday

Conditions:

• Paid vacation: 20 working days per year after 6 months of employment
• Salary:
  • $400 per month during the probation period (up to 3 months)
  • $500 per month after probation
• Possibility of working as a freelancer (FOP) after 3 months

Aspichi is a technology company developing and implementing a virtual reality (VR) program for psychological support and rehabilitation. 
Today, our solution is already in use and actively expanding. We have signed partnership agreements with over 60 leading rehabilitation centers in Ukraine and abroad, as well as with military units and training centers. The number of partners is constantly growing. 

Our mission is to make psychological support more accessible, evidence-based, and effective through innovation and science-backed practices. 

Main Responsibilities 

• Lead and develop the Product Support team to ensure high-quality assistance for clients. 
• Responsible for accepting customer inquiries via multiple channels (email, chat, calls, etc.). 
• Analyze and control the response process for a wide range of questions, including product usage by therapists and patients, technical issues, and best practices. 
• Collect customer feedback and initiate improvements to enhance the product and user experience. 
• Coordinate with internal teams (Product, Tech, R&D, HR) to ensure effective communication and resolution of customer issues. 
• Create and optimize support processes, documentation, and reporting standards. 
• Train and mentor team members to improve performance and service quality. 
• Ensure customer satisfaction KPIs and SLAs are met. 
• Support partners in integrating and scaling VR-based psychological programs. 

Requirements 

• 3+ years of experience in Product Support / Customer Success, preferably in tech, SaaS, or healthcare-related industries. 
• Experience in managing or leading support teams. 
• Strong problem-solving and process optimization skills. 
• Excellent communication skills and customer-oriented mindset. 
• Ability to analyze feedback, identify trends, and translate them into product or process improvements. 
• Good knowledge of support tools and CRM systems. 
• English — Upper-Intermediate (B2) or higher. 
• Ukrainian (native/advanced). 

We Offer 

• Work in an innovative tech company at the intersection of VR and psychology. 
• Opportunity to build and lead a Customer Support function from the ground up. 
• Collaboration with top rehabilitation institutions and military units in Ukraine and internationally. 
• Participation in scientific and practical research to improve psychological support. 
• Competitive compensation and career growth opportunities. 
• Friendly, innovative, and mission-driven team environment. 

Ixilix is a technology-driven company that builds high-quality solutions and long-term partnerships. Our team is growing, and we are looking for a HelpDesk Engineer

Responsibilities:

• OS installation and configuration: Windows, Ubuntu, basic Linux
• User technical support (onboarding, solving typical requests)
• Software installation and update (MS Office, Zoom, VPN, mail, etc.)
• Basic maintenance and diagnostics of computer equipment (dust cleaning, adding RAM, replacing HDD)
• Remote access skills (Anydesk, TeamWiever, RDP, SSH)
• Initial diagnostics of technical malfunctions (PC, peripherals, network)
• Keeping records of requests through the HelpDesk system (Jira, GLPI or similar)
• Understanding PC architecture and OS operating principles
• Basic Windows / Ubuntu administration skills
• Ability to communicate with users in plain language
• Systematicity, responsibility, basic technical soft skills

Preferred Skills:

• Experience in a similar position
• In-depth knowledge of Windows / macOS and basic skills in network configuration (TCP/IP, DNS, DHCP)
• Experience in building basic infrastructure accounting

What we offer:

Rewards & Celebrations 

• Quarterly Bonus System
• Team Buildings Compensations
• Memorable Days Financial Benefit

Learning & Development

• Annual fixed budget for personal learning 
• English Language Courses Compensation
• Slovak Language Courses Compensation

Time Off & Leave

• Paid Annual Leave (Vacation) - 24 working days
• Sick leave - unlimited number of days, fully covered

Wellbeing Support

• Mental Health Support (Therapy Compensation)
• Holiday Helper Service

Workplace Tools & Assistance

• Laptop provided by Company

Work conditions:

• Hybrid work in Bratislava
• Flexible 8-hour workday, typically between 9:00 - 18:00 CET
• Five working days, Monday to Friday
• Public holidays observed according to Ukrainian legislation

At Ixilix, we value transparency, trust, and ownership. We believe that great results come from people who care - about their work, their team, and the impact they create. 

Sounds like you? Let’s connect! We’re just one click away.

OBRIO is an IT company with Ukrainian roots inside Genesis business ecosystem. We’re a Forbes-recognized lovemark brand with the highest eNPS in 2025. Our team consists of more than 300 talented professionals whose ambitions and striving for success help us build the best products on the market. We have offices in Kyiv and Warsaw.

We are developing Nebula – the biggest brand in the spiritual niche. Nebula has over 60 million users worldwide and has been ranked as the № 1 lifestyle app of the day in the Apple Store and Play Market in the USA, Canada, and Australia several times. Nebula is available on iOS, Android, and Web.

Our mission is to make people happier by improving the quality of their relationships. 

Here are some details we would like to share with you:

• Nebula is #1 in its niche in terms of downloads and revenue targets;
• 60 million users worldwide;
• Users from 50+ countries;
• 4.8 - our average AppStore rating (with more than 215 thousand ratings);
• OBRIO's achievements and team's expertise were shared in Tier-1 international and Ukrainian media, organizations, and brands such as Forbes Ukraine, TechCrunch, VECTOR, The Next Web, Tech.eu, Entrepreneur Media, Fast Company, AIN, IT Arena, MEGOGO, DOU, Projector Institute.

We are looking for an Supply Operations Manager who will build scalable processes, enhance advisor performance, and ensure stability and growth of our supply operations. In this role, you’ll drive efficiency, implement automation, strengthen risk management, and collaborate with cross-functional teams to unlock business growth.
 

What you’ll do:

• Performance & Growth: manage supply-side teams, track KPIs, drive advisor engagement and satisfaction, and ensure scalable onboarding and development.
• Payments & Processes: oversee and improve expert payout processes, optimize financial flows together with Finance, and contribute to sustainable revenue share.
• Automation & Operational Excellence: identify bottlenecks, launch automation and AI-driven solutions, and ensure smooth operational workflows across departments.
• Risk & Compliance: strengthen NDA, security, and risk processes, ensuring compliance and minimizing business exposure.

About you:

• 3+ years of experience in operations, supply management, or related fields;
• Strong track record in process improvement and cross-functional collaboration;
• Experience with payments, automation, or risk management will be an advantage;
• Analytical and structured thinking, with a focus on measurable results;
• Excellent communication and stakeholder management skills;
• Upper-Intermediate+ English.

Why OBRIO is the best place to work?

•  Unleash Your Ambitions: Our company was built by ambitious people who never settle for less. By joining OBRIO, you'll have the chance to unleash your own ambitions and achieve your career dreams.
• Innovate and Be Creative: We embrace innovation and creativity at OBRIO, and we encourage our team members to bring their unique ideas to the table. You'll have the chance to explore new solutions and make a real impact on our company's success.
• At OBRIO, we’ve gathered influential experts, all of whom are open to sharing their knowledge and ready to help solve issues based on their experience. This is the company where you can quickly reach your potential and advance your career.

Our benefits:

• Work from the comfort of your home or from one of our offices in Kyiv, Lviv or Warsaw. The choice is yours!
   
• Enjoy 20 annual vacation days and unlimited sick leave, all covered by the company;
   
• Don't worry about getting the right equipment, we've got you covered if necessary;
   
• Stay healthy with access to a corporate doctor online, and health insurance options in Ukraine or a fixed amount towards insurance abroad after your probation period;
   
• Keep learning with our extensive corporate library, internal online meetings, and lectures;
   
• Grow your skills with our training compensation program;
   
• Take advantage of our supportive corporate culture, including assistance with relocation, advice on legal stay abroad, housing support, and help for third-country nationals;
   
• Have fun with our online events and team-building activities!

Here's what our hiring journey for this position looks like: Initial Screening ➡️ Team Interview ➡️ Skill Assessment  ➡️ Final Check ➡️ Job Offer.
 

Let's team up and reach for the stars together!

Our client is a modern, product-focused tech company working on protecting and managing sensitive data. They are looking for a Technical Support Engineer (Middle level) with strong networking knowledge and solid troubleshooting skills. You will join the Customer Success department and closely collaborate with engineering and integration teams. The role involves supporting customers, helping them configure and integrate the system, and even contributing code changes to improve the platform.

This is a great opportunity for someone who enjoys solving complex technical problems, working directly with customers, and driving improvements in SaaS solutions.
 

Requirements:

• 4+ years of experience as a Technical Support Engineer.
• Experience supporting SaaS products.
• Strong understanding of the OSI model and HTTP protocol.
• Solid software troubleshooting skills, with the ability to understand systems end-to-end.
• Basic knowledge of Test Driven Development, Git, SQL, and Linux.
• English — Upper-Intermediate or higher.
• Excellent communication, collaboration, and problem-solving skills.
   

Would be a plus:

• Experience with Docker and AWS.
• Coding skills (e.g., contributing small fixes or enhancements).
• Proven ability to manage projects and coordinate cross-functional work.
   

Responsibilities:

• Take ownership of customer issues and drive them through to resolution.
• Support customer onboarding as the primary technical point of contact.
• Collaborate with Account Management to understand customer requirements and map them to solutions.
• Assist customers with platform integration, translating requirements into code-level solutions.
• Engage with development teams to escalate bugs, create feature requests, or obtain missing information.
• Create or update technical documentation based on request investigations.
• Contribute fixes and enhancements via pull requests to product components.
• Meet or exceed SLA targets consistently.
• Participate in on-call support rotation and respond to emergencies when needed.

Description

We are looking for active colleagues who understand not only theoretically, but also practically the meaning of the term "customer orientation" and are ready to join the customer support service in an international company.
If you are systematic, responsible, attentive to details, you like to communicate with people, then we would love to meet you!
 

Requirements

• At least 2+ years of experience in customer service, support, care, or other relevant roles;
• Tech-savvy and proficient in computer software and able to learn new tools;
• Knowledge of English C1, Russian (optional) B2, other foreign languages (optional);
• Ability to communicate effectively in person, over the phone, via text;
• Strong leadership skills and the ability to work with others to resolve customer complaints;
• Self-motivated and able to multitask and pay close attention to small details;
• Ability to provide answers to customer requests as well as resolutions for various issues that may arise;
• Ability to prioritize tasks and complete them in a very high-pressure environment;
• Ability to work in a collaborative and team-oriented environment.

Responsibilities

• Respond promptly and accurately to customer inquiries via phone, email, or chat;
• Identify customer needs and provide them with helpful and relevant information;
• Ensure a high level of customer satisfaction with products, services, and features;
• Address and resolve customer complaints efficiently;
• Collaborate and coordinate with colleagues when necessary;
• Process orders, forms, and various requests;
• Have in-depth knowledge of the company’s products and be ready to answer any customer questions;
• Maintain a positive, empathetic, and professional attitude toward customers at all times;
• Handle “lost and found” items effectively.

Work schedule

• Around 210-hour work month, shift schedule.
• Shifts: 8 -10 hrs (Night or Day shifts)
• We provide 24/7 Customer support to our clients (3 different shifts according to GMT +3 timezone)
• Fully remote work (excluding the sanctioned countries).

Contract details

• A temporary contract until April 20, 2025. The possibility of extending the contract will be discussed one month before the end of the temporary contract, no later than March 20, 2025.
• The first month focused on training and learning;
• From the second month onward, performance will be evaluated based on KPI metrics.
   

Salary Range

• 1 month of paid training that will help you to know everything about the company
• 700 EUR/monthly during the training and probationary period (1st month);
• Starting from the 2nd month, you will have individual KPIs based on the speed of response, ticket resolution, etc., which will allow you to earn not less than 1500 EUR/month

Selection process

1. Group interview;
2. Competency-based Interview;
3. Reference check and offer.

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.
Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 500 different payment methods and cater to clients worldwide.

We are looking for a Customer Success Manager who is ready to build strong partnerships with our B2B clients, immerse themselves in FinTech, and help ensure that each client truly feels the value of our platform.

If you're about ownership, communication, and impact — welcome aboard! 🚀

🎯 Who we’re looking for:

- Trusted partner with 2+ years of experience in Customer Success, Support, Account or Project Management.

- FinTech enthusiast with 1+ year of experience in the industry and genuine interest in how it works.

- Confident communicator who has worked with B2B clients and knows how to build strong, lasting relationships.

- Calm decision-maker who stays focused and effective under pressure.

- Tech-comfortable professional who understands API documentation and can guide clients through it.

- Responsible team player who takes ownership instead of shifting blame.

- Proactive problem-solver who anticipates client needs and offers solutions before issues arise.

✨ Bonus points if you:

- Speak German, French, or Spanish (Upper-Intermediate+).

- Have experience working with APAC clients or in High-Risk segments.

- Are curious about tech and enjoy digging into product features.

💼 What you’ll do:

- Build long-term relationships with your clients, not just reply to tickets.

- Stay on top of their experience: gather feedback, uncover issues, track satisfaction.

- Prioritise, sort and process their requests — from ideas to action.

- Collaborate with integration, product, and dev teams to deliver value fast.

- Keep clients informed, calm, and confident in our support.

- Spot upsell/cross-sell opportunities and grow accounts.

- Reduce churn and help ensure retention and renewals.

- Help us make our platform even better based on what you hear from the field.

🎯 Your goals as CSM at Corefy:

- Build strong, trusting relationships with clients.

- Ensure successful onboarding and continued product usage.

- Help clients solve problems before they become blockers.

- Be the voice of the customer inside the company.

📌 Our hiring process: HR Interview → Call with the Hiring Manager → Interview with Head of Department → Offer 🎉

⭐ What we offer:

🔹 Growth & Ownership

- Salary in foreign currency + tax compensation

- Clear growth paths & Corefy Academy for FinTech expertise

- External education reimbursement — we want you to level up

- Open-door policy with the C-level — your ideas will be heard

🔹 Culture that Energises

- Your work matters and makes impact

- You’ll co-create better customer journeys, not just follow scripts

- Fun & meaningful team events — we love to celebrate and learn together

🔹 Work Environment that Works for You

- Choose what suits you best: work remotely or from our cozy office in Kyiv

- Flexible 8-hour schedule, 20 vacation days + 10 paid sick days

- Mental wellness matters — we cover sessions with the psychologist of your choice

- Enjoy breakfast days at the office and everything you need for productive work — a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.

Ready to shape the future of payments with us? Send your CV — we can’t wait to meet you! 📩

We're looking for an initiative and experienced Live Operations Manager to join our TechTeam. If you have a knack for data analysis, can effectively organize processes, and strive for exceptional results, this is the role for you.


In this position, you'll be responsible for:

• Setting tasks for copywriters, designers, and layout designers.
• Database management: replenishment, segmentation, and optimization.
• Analysis and reporting on the effectiveness of current operations.
• Owning Live Operations planning, clearly defining and setting up in-product actions and promotions using the necessary tools.
• Collaborating with the Product team to define promotion and event strategies.
• Running global in-product events for various user segments.
• Interacting with other departments for joint campaigns.

What skills do you need:

• 1+ years of experience as LiveOps manager
• Experience in user segmentation, micro-segmentation, profiling, and migration monitoring.
• Proficiency with analytics.
• Creativity, independence, responsibility, and a strong results-oriented approach.
• Excellent written Ukrainian and English.
• Perseverance and attentiveness.

Will be a plus:

• Experience in the iGaming industry.
• A great collaborator.
• Passionate about doing the right thing.

Behavioral Competencies:

• Business insight: You have a nose for business and use your insights to impact commercial drivers. You're competitive.
• Collaborates: You're a team player, working effectively with others across the organization to get things done.
• Communicates effectively: You can communicate credibly and effectively across a range of channels and audiences.

What do we offer:

• Competitive compensation.
• Paid sick leaves.
• Paid vacation time.
• Flexible working hours to support work-life balance.
• Remote work.
• Professional growth and development opportunities.

Join our team and contribute to the growth of our organization. We encourage you to apply if you are a proactive and dedicated professional seeking a challenging opportunity.

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 500 different payment methods and cater to clients worldwide.

We’re looking for a Customer Support Specialist who’s curious, calm, and not afraid of logs, APIs, or tricky client cases. If you like helping people, solving complex puzzles, and want to grow in FinTech — this might be your next step. 🚀

🎯 Who we’re looking for:

- Tech-savvy helper with 1+ year of experience in Customer/Technical Support.
- Clear communicator who knows how to keep clients calm and confident, even in stressful situations.
 - Structured thinker who enjoys breaking down problems and turning them into solutions.
 - Self-learner who’s comfortable exploring APIs, digging into logs, and writing SQL queries to find root causes.
 - Ownership taker who doesn’t wait for instructions, but takes charge of client issues until resolution.
 - FinTech explorer who’s interested in online payments and wants to dive deeper into the domain.

✨ Bonus points if you:

- Have experience working with tools like Postman, Grafana, Kibana, or Jira.
 - Have worked with international B2B clients or on 24/7 support schedules.
 - Know your way around large datasets and like working with SQL and dashboards.
 - Have taken QA, API, or other relevant tech courses.
 

💼 What you’ll do:

- Be the first line of support -  reply to client queries via Jira.
 - Help clients troubleshoot issues and guide them through product functionality.
- Analyze logs, run API calls, and check monitoring dashboards to find root causes.
 - Escalate bugs, edge cases, or unusual behavior to dev, QA, or integration teams.
 - Take part in incident management: monitor alerts, report outages, and support recovery.
 - Provide service support: from generating reports to setting up client dashboards.
 - Keep your teammates in the loop and improve support documentation along the way.

📌 Hiring process: HR Interview → Interview with the Support Team Lead → Interview with the Head of CS → Offer 🎉

⭐ What we offer:
🔹 Growth & Ownership
- Salary in foreign currency + tax compensation.
- Clear growth paths & Corefy Academy to deepen your FinTech expertise.
- Bonus system based on SLA and quality metrics — up to +20% on top of your base salary.
- Reimbursement for external courses — we support your drive to grow.
 - Open-door policy with C-level — your ideas will be heard and valued.

🔹 Culture that Energises
- Meaningful work: you’ll tackle real cases, not just follow scripts.
- Regular team events — from fun celebrations to learning sessions.
- Friendly, supportive teammates who’ve always got your back.

🔹 Work Environment that Works for You
- Work where you feel productive: remotely or from our cozy Kyiv office.
- 8-hour shift schedule, 5 days a week, including occasional weekends (we may introduce night shifts in the future with proper rotation).
- 20 vacation days + 10 paid sick days.
- Mental wellness support — we cover sessions with a psychologist of your choice.
- Enjoy breakfast days at the office and everything you need for productive work — a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.

Want to grow in FinTech and support great products for clients worldwide? Send us your CV — we’d love  to meet you! 📩

Syteca Inc. is a recognized software vendor delivering a cybersecurity platform dedicated to inside perimeter security. The Syteca platform provides advanced user activity monitoring (UAM) and robust privileged access management (PAM) solutions to organizations in every industry and sector.

We invite a Pre-sales Engineer (German Speaking) who is excited about technology to join our team. You will learn from our experts and get a unique experience to become an expert yourself.

Responsibilities:

Product Demonstrations: The core responsibility. This involves preparing and delivering compelling, customized product demos to potential customers and partners.

Answering Technical Questions: Acting as the primary technical point of contact for the sales team and customers throughout the sales cycle.

Proof of Concept (POC) & Pilot Support: Designing, implementing, and supporting technical trials to prove the product's value in the customer's environment.

RFP/RFI Response: Providing detailed, accurate technical content for Requests for Proposal (RFPs) and Requests for Information (RFIs).

Sales Team Enablement: Training the sales team on new product features, technical talking points, and how to position the solution against competitors.

Cross-Functional Collaboration: Working closely with the Product, Support, and Marketing teams to ensure a cohesive go-to-market strategy.

Attending Industry Events: Representing the company at conferences and trade shows Post-Sales Handoff: Assisting the Customer Success team with a smooth transition after a deal is closed, ensuring the customer's technical requirements are clearly understood.

Requirements:

Work Authorization: The candidate should live in Europe (preferable in the Germany, but also we considering candidates from other Europe countries).

Education: A bachelor's degree in computer engineering is preferable. Equivalent qualifications in related fields will also be considered.

Work Experience:  2+ years of work experience.

Technical Proficiency: Understanding of cybersecurity principles.

Exceptional Communication: The ability to explain complex technical concepts to both technical and non-technical audiences.

Problem-Solving: The ability to think on one's feet and address unexpected questions or challenges during a live demo.

Active Listening: The skill to listen and understand a customer's main points and translate them into a technical solution.

Product Expertise: Ability to quickly learn and master our product's features, architecture, and deployment models.

Business trips: Willing to travel to customer locations all over the Europe and representing the company at conferences.

Languages: English and German -Upper-Intermediate and higher.
 

Our benefits:

Work with a well-known cybersecurity product

High-level partners around the world

Team of the experts and continual exchange of experience

Career development and professional growth

Flexible work hours, and working remotely

Necessary equipment provided (laptop, accessories)

If you are interested in this position, please send us your detailed CV.

Our client is a leader in providing advanced telecommunications and IoT solutions to enterprises and enterprise customers worldwide. 

The company’s mission is to empower communication, which is why we offer a wide range of communication products that are carefully customized to meet the specific requirements of our customers. Regardless of the industry or size of the organization, we develop optimal solutions to meet your unique needs.

 

POSITION SUMMARY:

We are seeking a dynamic and ambitious Support Core Network Engineer (Junior) to join our team. As a leading player in the telecom industry, we value individuals who are passionate about innovation, communication, and fostering exceptional customer experiences.

RESPONSIBILITIES:

• Provide technical support for core network operations, ensuring seamless functioning of mobile network protocols.
• Collaborate with senior engineers to troubleshoot network issues and optimize performance.
• Utilize your knowledge of key mobile network protocols SS7 Stack, Diameter, SIP to contribute to the smooth operation of our systems.
• Communicate effectively with clients and internal teams to resolve technical inquiries and ensure client satisfaction.

• Exhibit strong problem-solving skills and a customer-centric approach in all interactions.

   

REQUIREMENTS:

• Currently enrolled in an undergraduate program, preferably in radio electronics or telecommunications, in the 3rd-5th year of study at KPI (Kyiv Polytechnic Institute) or a related university such as the Institute of Telecommunications.
• Knowledge of at least three basic protocols of mobile networks: SS7 Stack, Diameter, SIP.
• English — Upper Intermediate.
• Strong sense of responsibility and accountability in accomplishing assigned tasks.
• Excellent communication skills, both written and verbal.
• Customer focus and the ability to effectively meet customer needs.

COMPANY OFFERS:

• Employment in according to the Ukrainian labor law (24 days of vacation, sick leave).
• Opportunity to work with advanced telecommunications technologies and gain hands-on experience.
• Exposure to a global clientele and the opportunity to contribute to the development of effective solutions.
• Mentorship from experienced professionals in the telecommunications industry.
• Collaboration and a supportive work environment.
• Competitive compensation package and growth prospects.

Why this role exists
We’re expanding and need a phone-first pro to re-engage past clients, retain upcoming renewals, and surface cross-sell opportunities (homeowners, life, business, etc.). You’ll be the warm, human voice that moves clients from “maybe later” to “let’s quote today,” then hand off to licensed agents.

What you will own

- Win-backs: Call former clients, uncover blockers, and reactivate policies or set agent appointments.

- Cross-sell discovery: Identify additional needs and book quotes with licensed agents.

- Documentation: Clean, complete notes and dispositions in CRM for every touch.

Must-have
- Fluent English + Ukrainian + Russian; clear, confident phone presence.

- Proven outbound calling in retention/win-back/inside sales or account management (B2C preferred).

- Comfort with US business hours and scripted

- CRM experience

Preferred (but not required):

- Previous exposure to U.S.-based customer service or virtual sales roles.

Training & Tools Provided

- Internal Loom videos with step-by-step quoting and process tutorials.

- One-on-one guidance to ensure comfort with systems and scripts.

- A company-issued PC with pre-installed software for tracking and quoting.

- Setup for phone system integration 

Hours: 4:00–8:00 PM Kyiv (UTC+3), may be increased if possible
Growth Path: Promotion to Customer Support Team Lead in 3–6 months based on results

Compensation & incentives
- Hourly base for part-time (4 hours/day to start).

- Performance pay: per reactivated policy, per cross-sold line, and monthly target bonus.

Why this role exists
We’re expanding and need a phone-first pro to re-engage past clients, retain upcoming renewals, and surface cross-sell opportunities (homeowners, life, business, etc.). You’ll be the warm, human voice that moves clients from “maybe later” to “let’s quote today,” then hand off to licensed agents.

What you will own

- Win-backs: Call former clients, uncover blockers, and reactivate policies or set agent appointments.

- Cross-sell discovery: Identify additional needs and book quotes with licensed agents.

- Documentation: Clean, complete notes and dispositions in CRM for every touch.

Must-have
- Fluent English + Ukrainian + Russian; clear, confident phone presence.

- Proven outbound calling in retention/win-back/inside sales or account management (B2C preferred).

- Comfort with US business hours and scripted

- CRM experience

Preferred (but not required):

- Previous exposure to U.S.-based customer service or virtual sales roles.

Training & Tools Provided

- Internal Loom videos with step-by-step quoting and process tutorials.

- One-on-one guidance to ensure comfort with systems and scripts.

- A company-issued PC with pre-installed software for tracking and quoting.

- Setup for phone system integration 

Hours: 4:00–8:00 PM Kyiv (UTC+3), may be increased if possible
Growth Path: Promotion to Customer Support Team Lead in 3–6 months based on results

Compensation & incentives
- Hourly base for part-time (4 hours/day to start).

- Performance pay: per reactivated policy, per cross-sold line, and monthly target bonus.

Diya is experiencing sustainable growth and we are currently looking for new team members to join our technician team. This job opening has arisen due to the rapid promotions of our existing specialists.

If you are enthusiastic about technical things and possess theoretical and hands-on skills, even if you do not have any prior work experience, we encourage you to send us your resume. We require that you have a strong desire to work in this field, and communication and written English skills at least at the B1 level.

We are a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Diya is currently looking for a Technical Support Engineer for a full-time position, who is tech-savvy with excellent troubleshooting skills to join us.

The position is for our first level of support working directly with end-users to resolve technology issues remotely for our nationwide client base. An engineer will be exposed to multiple desktops, network, and server technologies in our diverse customer infrastructure environments. The L1 position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone, e-mail, chat, or ticketing system, focusing on superior customer service. There is a paid trial period of 3 months for this position.

Responsibilities for Technical Support include but are not limited to the following:

Provide expert remote desktop support and basic server administration with a focus on:

• Client satisfaction.
• Service delivery quality.
• Technical excellence.

Qualifications:

• Experience with Windows operating systems and office applications.
• Excellent troubleshooting skills.
• Excellent communication and people skills.
• Ability to learn new technologies quickly.
• Ability to work within tight deadlines.
• Ability to multitask and perform under pressure.
• Readiness to different time shifts (our operations are 24/7).
• Detail-oriented, self-motivated, punctual, quick-thinking, creative and proactive.
• Intermediate level of English (both spoken and written).
• Experience with the Microsoft 365 platform would be a big advantage.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.