Jobs at Djinni

What we expect from you:

• Ability to create custom videos from scratch 
• Experience with logo animations and modern glitch/digital style animations.
• Creative mindset: capable of going from idea → storyboard → final animation.
• Production of animations for social media platforms, app/landing page splash screens.
• Strong visual sense and awareness of design trends (glitch, cyber, futuristic, modern minimalism).

 What we offer:

• A chance to work with a rapidly growing international Web3/social media project.
• Creative freedom and the ability to experiment with new ideas.
• Long-term collaboration — we need a lot of animated content (logo animations, avatars, promo clips, splash screens, giffs and etc,).
• Competitive pay (to be discussed based on experience and scope of work).

Mid-Level Executive Assistant to the Founder & CEO

Location: Ukraine (Remote)

Company HQ: Asheville, NC, USA

Application cutoff date: October 11, 2025 (urgently hiring)

Serve Freight is a high-growth freight brokerage on a mission to become one of the most service-driven brokerages by 2035. We are transitioning from foundational stability to strategic growth with ambitious financial targets by the end of 2026. Over the next decade, we aim to break into the top freight brokerages in the industry by differentiating through service-first excellence and expanding into niche logistics offerings.

This is an opportunity to step in as the first Mid-Level Executive Assistant and play a critical role in supporting our CEO as the company scales. You’ll be the right hand to the founder — managing calendars, communications, travel, and key administrative priorities — while helping the organization stay coordinated and on track. Your work will enable the CEO to focus on growth while ensuring the details and logistics behind the scenes run smoothly.

But let’s be clear: this isn’t a traditional “clock-in, clock-out” administrative role. Priorities move fast, resources are lean, and you’ll often need to anticipate needs before they’re spoken. If you want a predictable environment with layers of support, this won’t be the right fit. You’ll thrive here if you’re energized by building structure, keeping things organized, and making sure the right details never fall through the cracks.

What You’ll Do

• Calendar & Scheduling: Manage the CEO’s schedule, appointments, and travel arrangements.
• Email & Communication: Monitor inboxes, draft responses, and ensure timely follow-ups.
• Meeting Support: Prepare agendas, take notes, and track action items.
• Document & File Management: Organize and maintain company files, presentations, and reports.
• Administrative Support: Handle expense reports, vendor coordination, and basic office management tasks.
• Internal Coordination: Act as a point of contact for the CEO with staff, customers, and partners.
• Process Support: Assist in creating and maintaining SOPs, ensuring administrative consistency.

What You Bring to the Table

• 3-7 years of experience as an Executive Assistant, Senior Administrative Assistant, or similar role supporting C-level executives.
• At least 2 years of startup experience required.
• Excellent organization and time management skills; able to juggle multiple priorities.
• Clear written and verbal communication skills.
• Strong attention to detail and follow-through.
• Proficiency in Microsoft Office Suite, Google Workspace, and productivity tools (Slack, HubSpot, or similar).
• Discretion and confidentiality when handling sensitive information.
• A proactive, service-first mindset — always looking for ways to make the CEO’s time more effective.
• Logistics, supply chain, or startup experience is a plus but not required.

Why Join Us

• Mission-driven culture: A values-first company with service at the core.
• Opportunity to work closely with the CEO of a growing freight brokerage.
• Fast-paced, dynamic environment where no two days are the same.
• A role with growth potential as the company expands.

Next Steps

If you’re excited to bring organization and structure to a fast-growing company, we’d love to hear from you. Please submit your resume and a short note on why you’d be a great fit for Serve Freight.

Remote — Europe / US / Singapore

At Gopher AI, we’re building at the intersection of AI and crypto — and we know the future belongs to those who can connect ecosystems, close partnerships, and move fast.

We’re looking for a BD Manager who:

Knows how to speak both to crypto-native builders and traditional partners.

Has a track record in closing Web3 partnerships (DeFi, NFT, infrastructure, exchanges, DAOs).

Thrives in fast-moving, zero-bureaucracy environments.

👉 What’s in it for you?

Shape strategic collaborations across Web3.

Work with a global, forward-thinking team.

Direct upside: your impact directly translates into growth and visibility.

If you’re tired of corporate decks and want to build real partnerships that actually launch, this is for you.

Gopher AI is where decentralized systems meet frontier AI. We’re not here to hype — we’re here to solve problems and push tech forward.

We’re looking for a Research Engineer who:

Lives at the edge of AI models, decentralized infra, smart contracts.

Wants to experiment, prototype, and publish.

Is motivated by real innovation, not just token pumps.

👉 Why you’ll love it:

Work on cutting-edge problems in Web3 + AI.

Collaborate with a team that values intellectual freedom & curiosity.

Have a say in the technical direction from day one.

If your idea of fun is hacking on LLMs one day and smart contracts the next, let’s build together.

SvartDev OÜ (Estonia) is an EU-based software company delivering custom web, mobile, ERP and HR systems.

We’re expanding our international network and looking for motivated Business Development Partners to help bring new clients and projects.

What we offer:

Commission-based collaboration (percentage from signed client contracts)

Flexible schedule and fully remote work

Long-term partnership potential

Ideal candidate:

Experience or interest in IT sales / client acquisition

Confident English communication skills

Self-driven, proactive, and result-oriented

Your role:

Identify and contact potential clients (EU / US markets)

Present SvartDev’s services and gather client requirements

Coordinate leads with our project team

Ideally, we are looking for a developer who already has a working or partially ready solution for poker table recognition and can quickly integrate or adapt it to our requirements.

We are looking for a skilled Computer Vision / ML Engineer to integrate ready-made open-source solutions (YOLO + PaddleOCR) into our real-time poker table parser.

Your task:
Take an existing repository such as yolo11-poker-hand-detection-and-analysis or similar, and adapt it to our poker client UI.
The system must detect cards, stacks, pot size, and player actions from a video stream or screen capture in real-time (1–6 tables simultaneously) and output structured JSON events with minimal latency (<0.5s).

⚙️ Responsibilities

• Integrate YOLOv10 / YOLO11 or RT-DETR model for detecting poker elements.
• Use PaddleOCR (custom dictionary: cards, suits, numbers) to extract text (stacks, pot, etc).
• Adapt detection zones and templates to our poker room UI (multi-table layout).
• Implement multi-threaded pipeline for 1–6 tables in parallel.
• Output standardized JSON events (or WebSocket stream) per detected action.
• Ensure high accuracy and low latency (target: <0.5s delay).

🧩 Requirements

• Experience with YOLO (v8–v11), ONNX / TensorRT, PaddleOCR, OpenCV.
• Strong Python or C++ skills.
• Understanding of real-time computer vision, frame capture, and performance optimization.
• Ability to work independently and deliver stable prototypes quickly.
• Experience with gaming/video analytics or OCR tasks will be a plus.

We are looking for students for Full Stack Software Engineer with a strong sense for web development, user experience, and interface quality. You don’t need to be a UI/UX designer, but you should be able to evaluate whether an interface “feels right” and contributes to a smooth user experience.

This is not a traditional coding role. We build software with AI-assisted development tools (such as Lovable.dev, Bolt.new, Supabase, Claim, Resend, and n8n integrations). Writing code manually is not part of the job—your ability to leverage AI coding platforms efficiently will directly determine your performance.

If you are excited about working at the frontier of AI-powered software engineering, this role is for you.

Responsibilities
• Develop and maintain full stack web applications using AI coding platforms and web development tools.
• Evaluate and ensure UI/UX quality of web interfaces.
• Work with databases, especially PostgreSQL, ensuring robust data structures and queries.
• Implement integrations with Supabase, Resend (emails), and n8n (workflows/automation).
• Collaborate with the team to design, prototype, and deliver solutions rapidly using AI-assisted workflows.
• Stay updated with the latest AI development platforms and practices to improve efficiency.

Requirements
• 1+ year of experience in software development OR strong willingness and ability to learn quickly.
• Good understanding of web development fundamentals (HTML, CSS, JavaScript/TypeScript, React or similar).
• Awareness of UI/UX best practices and ability to identify high-quality design and usability.
• Knowledge of working with databases, ideally PostgreSQL.
• Strong interest in AI-assisted coding; must be comfortable using tools such as Lovable.dev, Bolt.new, Claim, Supabase, etc.
• Must not rely on hand-coding as the main method; performance depends on adopting AI-driven workflows.
• Curiosity, adaptability, and openness to learning new AI development tools.

Nice to Have
• Experience with Resend for transactional emails.
• Experience integrating with n8n or other workflow automation tools.
• Familiarity with modern cloud platforms and serverless concepts.

What We Offer
• A chance to work at the cutting edge of AI-powered software engineering.
• Exposure to a modern tech stack (Supabase, PostgreSQL, AI dev platforms, automation tools).
• Fast-paced environment where you’ll grow your skills rapidly.
• Collaborative and innovation-driven culture.

 If you’re motivated to build modern software using AI, rather than writing endless lines of manual code, we want to hear from you.
 

Key Responsibilities:

• Own the full product lifecycle, from ideation through to launch.
• Define and maintain the product roadmap, aligning features and specifications with business goals, client needs, and market opportunities.
• Conduct competitive analysis and market research to identify new opportunities within the iGaming B2B ecosystem.
• Building the platform architecture and selecting technologies.
• Forming and managing product and technical teams.
• Integration of games, payment systems, AML/KYC solutions, and providers.
• Implementation and development of monetization, retention, and loyalty mechanics.
• Constantly performing product optimization based on data and analytics.
• Ensuring compliance with legal requirements and regulations.
• Drive execution of platform enhancements, ensuring quality, scalability, and timely delivery.

Requirements:

• At least 3 years in a senior product leadership position in iGaming.
• Previous experience as a Product Manager for 5 years.
• Proven track record in iGaming, ideally with hands-on experience building and launching an online casino platform from end to end.
• Strong background in B2B iGaming platforms (casino, sportsbook, payments, integrations, and related verticals).
• Deep understanding of platform architecture, integrations, and third-party content/solutions in the iGaming industry.
• Excellent organizational and prioritization skills, with the ability to manage multiple projects simultaneously.
• Excellent knowledge of Agile methodologies and best practices in product delivery.
• A proactive, commercial mindset with a passion for innovation in iGaming technology.
• Proficient in using analytical tools such as Tableau/Looker/Google Analytics.
  
  The company offers:

• Full-time work
•  Remote work in a European time zone with the possibility of relocation to Cyprus
• Working on a new product, without legacy code
• Possibility to receive payment in cryptocurrency

Join Our Winning Team!

We are a leading direct advertiser in the gambling industry, actively expanding into Tier 1 markets, and we’re looking for a talented Affiliate Manager with experience in premium European regions such as Germany, France, the Netherlands, Belgium, Sweden, and others to strengthen our international affiliate programs.

About Us:

We currently operate two successful brands and are preparing to launch two more. With a strong global presence and international offices, we combine innovation, deep iGaming expertise, and a multicultural team to drive stable and scalable growth in the fast-paced world of online gambling.

Your Role:

As an Affiliate Manager for Tier 1 European markets, you will be responsible for developing and scaling strategic affiliate partnerships in key regions such as Germany, France, the Netherlands, Sweden, Belgium, and beyond. Your mission will be to localize our marketing approach, build strong relationships with partners, increase traffic performance, and ensure sustainable growth through affiliate channels.

Key Responsibilities:

• Develop and implement strategies to drive affiliate acquisition, retention, and revenue growth.
• Identify and recruit new affiliate partners, including high-quality websites, influencers, and networks.
• Support and maintain relationships with existing affiliates, providing advice and motivation to maximize their performance.
• Negotiate and manage affiliate agreements, ensuring compliance with company policies and regulations.
• Monitor and analyze affiliate performance, track key metrics, and make data-driven decisions to optimize campaigns.
• Collaborate with marketing, product, and compliance teams to create tailored promotional materials, landing pages, and offers.
• Stay updated on industry trends, competitor activities, and regulatory changes to adapt strategies and maintain a competitive edge.
• Handle affiliate inquiries and resolve disputes professionally to maintain strong relationships.
• Conduct regular performance reviews and provide constructive feedback for continuous improvement.
• Prepare regular reports on affiliate program performance, trends, and recommendations for optimization and growth.
• Use emerging technologies and best practices to enhance the affiliate program’s effectiveness.
• Represent the company at industry events and networking opportunities to build strategic partnerships.

What We Offer:

• Work with experts in the gambling industry.
• Opportunity to develop new processes and implement innovations.
• Competitive salary and performance-based bonuses.
• Flexibility in work format: ability to work remotely or relocate to one of our offices (with relocation assistance to Cyprus).
• Opportunity to work in an international, multicultural environment.
• Professional development and training opportunities.
• Dynamic and supportive team culture.

What We Expect:

• Experience in affiliate marketing, preferably within the gambling industry or similar sectors.
• Familiarity with Tier 1 geo-markets.
• Experience working with large affiliate partners and platforms.
• Strong analytical skills with the ability to optimize campaigns based on data.
• Excellent communication and negotiation skills.
• Ability to adapt strategies based on market conditions and regulatory changes.

Why Join Us?

Become part of a successful and rapidly growing company in the unique gambling industry. We offer a dynamic work environment where your contributions will be valued, and you’ll have the chance to make an impact and grow with the company.

If you are energetic, ambitious, and ready to take the next step in your career, we want to hear from you!

Apply now and be part of our exciting journey!

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 

Our global team of talented and driven professionals is shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Poland, Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here! 

 

Responsibilities: 

• Work with the Head of HR to understand and manage the talent solutions process. 
• Partner closely with Product leadership to understand strategic hiring goals and define role requirements.
• Research job boards for qualified candidates in IT/Product and other related fields. 
• Developing and re-writing job descriptions to match industry standards.  
• Manage candidates seamlessly through the recruiting process. 
• Develop relationships with candidates to understand their skills and cultural match to a position. 
• Coordinate onsite and phone interviews. 
• Follow up with candidates and hiring managers. 
• Perform on-boarding process duties such as reference and background checks. 
• Maintain recruiting reports and provide regular updates to hiring managers on recruiting status of each position. 
• Researching and developing innovative strategies to recruit top talent. 
• Conducts routine tasks as directed. 
• Ensure accurate and timely reporting. 

Skills Required: 

• Minimum of 4 years of experience with software technology hiring requirements. 
• Fluent in English (both written and verbal). 
• Experience with internet research – prior use of LinkedIn Recruiter. 
• Excellent interpersonal, verbal and written communication. 
• Exceptional organizational skills with high attention to detail. 
• Able to identify and select resumes of potential candidates for various vacancies. 
• Bachelor’s degree or equivalent work experience in a related field. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• Competitive salary level. 

We’re looking for a Senior PPC Manager to help our client accelerate pipeline growth and scale paid acquisition across global markets.

Do you thrive on optimizing paid campaigns that directly drive revenue? This role puts you in the driver’s seat of all paid channels at an industry-leading SaaS company, giving you both strategic and hands-on ownership of growth.

Our client is a cutting-edge SaaS platform that leverages AI to help global F&B brands — from innovation teams to brand marketers — uncover consumer insights, predict trends, and make smarter decisions. Trusted by leading names in the industry, they combine big data with real-time analysis to transform how companies innovate and market their products.

As a Senior PPC Manager, you’ll play a critical role in fueling their growth by owning and scaling multi-channel paid acquisition. From strategy to execution, your work will directly impact pipeline, ARR, and overall marketing performance.

What you'll do in this role  

• Own the full lifecycle of paid media campaigns — from strategy and research to execution, optimization, and reporting — across Google, LinkedIn, Meta, and emerging channels.
• Partner with design, content, and SEO teams to develop cohesive cross-channel campaigns.
• Brief and direct high-performing creative tailored to personas, funnel stages, and geographies.
• Build dashboards, analyze performance, and translate insights into actionable improvements.
• Launch rapid-fire tests and pilots to unlock new channels and growth loops.
• Segment campaigns by ICP, personas, and buyer journey stages to improve conversion rates.
• Manage and forecast paid media budgets to hit pipeline and ROI goals.

We're looking for

• 5+ years of experience in paid acquisition for B2B SaaS or tech companies.
• Proven track record of driving qualified pipeline and ARR through paid campaigns.
• Deep expertise in Google Ads, LinkedIn Ads, and Meta Ads, including setup, optimization, and tracking.
• Strong analytical skills and hands-on experience with GA4, Tag Manager, and Looker Studio (or similar BI tools).
• Excellent English communication skills, both written and verbal.
• Ambition to own performance marketing in a high-growth SaaS environment.

How to knock our socks off

• Experience with ABM strategies or integrating paid media with HubSpot, Salesforce, or Clearbit.
• Previous success experimenting with new paid channels and formats.
• A passion for translating value propositions into campaigns that convert across multiple audiences.
• Naming five or more dishes that include beetroot besides borshch.

✔ Not checking every box?

This job looks very exciting, but you hesitate to apply because of the confidence gap? Reach out to us anyway! Beetroot is an inclusive workplace that considers all applicants. We’re committed to openness — promoting equality and fostering an environment where different backgrounds, ideas, and experiences are not just accepted, but embraced. So let’s discover together whether we could be an excellent fit for each other.

Please send us your CV in English, and we'll be happy to discuss your application further.

We’re seeking a skilled Amazon PPC Account Manager who is an expert in Amazon Advertising and has hands-on experience with Seller Central.

This role begins as a part-time position for the first three months, with the intention of transitioning to full-time as the role and responsibilities expand. You’ll focus initially on PPC strategy and execution, with the opportunity to grow into client-facing work to account leadership to company leadership as the agency scales.

We’re looking for someone who thrives in a fast-paced, startup environment and is hungry for responsibility, ready to help brands launch, grow, and scale on Amazon.

Key Responsibilities

• Build and manage Amazon PPC campaigns for a variety of health & beauty and CPG brands.
• Launch and optimize campaigns from the ground up, including setting up accounts for new brands.
• Conduct deep keyword research and develop data-driven ad strategies tailored to each brand’s goals.
• Monitor, adjust, and scale bids and budgets to maximize ROI and drive sustainable growth.
• Analyze performance metrics and KPIs, providing detailed reporting and actionable insights.
• Partner with clients and internal teams to align on strategy, creative, and growth opportunities.
• Stay on top of Amazon Advertising trends (DSP, AMC) and best practices to keep campaigns competitive.
• Over time, grow into a client-facing role, helping manage relationships and guiding broader account strategy.

What We’re Looking For

• Proven experience managing Amazon PPC campaigns, with a track record of growing brands on Amazon.
• Deep knowledge of Amazon Seller Central and Amazon Advertising Console.
• Experience launching accounts from scratch and building effective campaign structures.
• Strong analytical skills and the ability to translate data into clear insights and decisions.
• Understanding of business metrics such as ROI, ACOS, TACOS, and profitability.
• Ability to grow into client relationship skills.
• Self-starter with the ability to take ownership and work independently in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Experience with health & beauty or CPG brands is a plus and not required.

✔ Not checking every box?

This job looks very exciting, but you hesitate to apply because of the confidence gap? Reach out to us anyway! Beetroot is an inclusive workplace that considers all applicants. We’re committed to openness — promoting equality and fostering an environment where different backgrounds, ideas, and experiences are not just accepted, but embraced. So let’s discover together whether we could be an excellent fit for each other.

Please send us your CV in English, and we'll be happy to discuss your application further.

About the Role

We are looking for a Senior SEO Specialist who knows how to build profitable, search-driven monobrand websites from scratch.
You’ll be responsible for creating, launching, and growing brand-focused sites that consistently reach Top 1–3 positions and generate sustainable traffic and profit.

At the start, you’ll work independently, managing the entire SEO cycle: from niche validation and domain acquisition to content planning, link building, and analytics.
Later, you’ll have the opportunity to form your own team.

Your Responsibilities

• Build and promote monobrand websites for Tier 1 markets with full ownership of SEO strategy.
• Perform market and competitor analysis to find profitable keyword clusters and SERP opportunities.
• Create SEO-driven content plans and write detailed technical briefs for writers.
• Manage on-page and off-page optimization: internal linking, anchors, link-building strategies, outreach.
• Work with expired domains, PBNs, and brand-protection techniques.
• Monitor results in Google Search Console, Ahrefs, and analytics tools; prepare ROI-based performance reports.
• Continuously test hypotheses to improve CTR, conversion, and site profitability.

• Scale successful projects and train junior SEOs when needed.

   

Requirements

• 5+ years of SEO experience in competitive niches (iGaming, finance, crypto, or similar).
• Proven record of ranking sites Top 3 for high-competition keywords.
• Experience working with Tier 1 traffic and monetization strategies.
• Solid understanding of on-page, off-page, and technical SEO.
• Hands-on experience with Ahrefs, GSC, GDS, Semrush, Netpeak, Screaming Frog, and WordPress.
• Ability to analyze competitors, build link profiles, and identify ROI-positive opportunities.

• English level: B2 or higher.

   

What We Offer

• Full remote position with flexible schedule.
• Real influence on product.
• Competitive base salary + profit-based bonus system.
• Freedom to experiment, test, and build your own working model.
• Future growth into Head of SEO / SEO Team Lead role with your own team.

If you think like an entrepreneur, not just an administrator, we're waiting for you.

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 

Our global team of talented and driven professionals is shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Poland, Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here! 
 

Responsibilities: 

• Work with the Head of HR to understand and manage the talent solutions process. 
• Partner closely with Product leadership to understand strategic hiring goals and define role requirements.
• Research job boards for qualified candidates in IT/Product and other related fields. 
• Developing and re-writing job descriptions to match industry standards.  
• Manage candidates seamlessly through the recruiting process. 
• Develop relationships with candidates to understand their skills and cultural match to a position. 
• Coordinate onsite and phone interviews. 
• Follow up with candidates and hiring managers. 
• Perform on-boarding process duties such as reference and background checks. 
• Maintain recruiting reports and provide regular updates to hiring managers on recruiting status of each position. 
• Researching and developing innovative strategies to recruit top talent. 
• Conducts routine tasks as directed. 
• Ensure accurate and timely reporting. 

Skills Required: 

• Minimum of 4 years of experience with software technology hiring requirements. 
• Fluent in English (both written and verbal). 
• Experience with internet research – prior use of LinkedIn Recruiter. 
• Excellent interpersonal, verbal and written communication. 
• Exceptional organizational skills with high attention to detail. 
• Able to identify and select resumes of potential candidates for various vacancies. 
• Bachelor’s degree or equivalent work experience in a related field. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• Competitive salary level. 

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a project in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
 

We are currently seeking a Technical Support Specialist for our new client.

You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading!
 

Your future responsibilities include:

• Diagnose and resolve basic user and technical issues: triage incoming requests, provide solutions, and guide users through product functionality.
• Ensure customer-focused communication by delivering fast, accurate, and empathetic responses.
• Collaborate cross-functionally, escalating issues when needed and working closely with engineering, product, and customer success teams.
• Monitor internal Slack channels for support-related escalations and follow up promptly.
• Maintain and update knowledge base and documentation to keep the Help Center accurate and useful.
• Provide occasional user support via Zoom or Teams in addition to email-based communication.
   

Needed experience & skills:

• You have at least 2-3 years of technical support experience,
• C1 level of English (written and spoken)
• Experience with Zendesk or another HelpDesk tool
• Proficiency in Google Sheets or Excel
• Strong basic troubleshooting skills
• Familiarity with project management tools (e.g., Jira, Shortcut, Linear) is a plus
   

Working with EverHelp is about:

• 20+ vacation days and 10 sick leaves per year,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.
   

Submit your resume and join our team!