Jobs Ukraine

Role Summary

The Inventory & Demand Planning team is hiring a Data Analyst to scale a high-impact analytics roadmap across inventory, in-stock, supply, and forecasting. This role builds and maintains the data foundation that powers decision-making by translating business rules into reliable datasets, automating recurring KPI outputs, and supporting the ABC/XYZ + lifecycle governance framework so leaders and merchants operate from consistent, auditable numbers with minimal manual effort.

This is a hands-on analytics engineering role centered on data pipelines, automation, and metric integrity to enable planning decisions and streamline reporting/governance outputs. The analyst will partner closely with Inventory Planning leadership to implement definitions, validations, and scalable reporting.

What You’ll Work On

· Build and maintain curated BigQuery tables/views that standardize inventory, demand, availability, open POs/in-transit, backorders, and KPI feeds.

· Write clean, performant SQL that powers weekly/monthly reporting and executive dashboards.

· Automate refreshes and reduce manual effort through validations, reconciliations, exception flags, and clear documentation.

· Support ABC/XYZ roadmap execution by producing required inputs/outputs, applying multiplier logic, and keeping the classification pipeline stable and easy to audit.

· Support forecasting improvements using Python (data prep, feature engineering, back-testing, evaluation) and help operationalize outputs into cadence reporting.

· Expand datasets with additional signals where available (promo flags/types, merchandising tags, launch/NPA indicators, traffic/CVR signals, marketing calendar attributes).

· Partner with Merchandising, Marketing Ops, Finance, and BI/IT to align definitions, improve data quality, and drive adoption of standardized metrics.

How Success Will Be Measured

· KPI tables and dashboard feeds refresh reliably with minimal manual intervention.

· Faster turnaround on leadership and merchant requests with consistent, traceable metric logic.

· ABC/XYZ outputs are accurate, on-time, and easy to maintain.

· Forecast inputs improve through better data structure and added business/marketing signals.

· Documentation and change control keep datasets stable as business rules evolve.

Required Qualifications

· 3–5 years in analytics/data roles (retail/e-commerce strongly preferred).

· Strong SQL and hands-on experience with BigQuery (or similar cloud warehouse).

· Working Python proficiency for analysis/automation (pandas/NumPy).

· Experience supporting BI dashboards and recurring reporting.

· Demonstrated ability to validate and reconcile metrics across sources, troubleshoot discrepancies, and document logic clearly.

· Strong problem-solving, attention to detail, and clear communication with business stakeholders.

Preferred Qualifications

· Familiarity with ML/forecasting workflows (feature engineering, evaluation, operationalizing outputs) to support forecasting and driver-based models in partnership with the team.

· Familiarity with Looker/LookML (or similar semantic layers).

· Exposure to dbt and/or orchestration tools (Airflow/Composer or equivalents).

· Comfort with inventory/planning concepts (WOS, aging, availability, lost demand, backorders) and classification/ranking approaches (ABC/XYZ, PFEP).

· Version control (Git) and basic engineering hygiene (testing, documentation, change logs).

Tools / Environment

BigQuery, SQL, Python, Looker, Jira/Confluence (or equivalent), Google Cloud tooling as applicable.

Responsibilities

• Provide IT support to employees (remote and on-site)
• Manage user accounts, permissions, and system access
• Handle onboarding and offboarding from the IT side
• Prepare and configure employee workstations
• Manage IT equipment procurement, delivery, and inventory
• Troubleshoot hardware, software, and system issues
• Maintain IT documentation and asset records
• Support internal tools (Google Workspace, Atlassian, GitHub)
• Assist with cloud access management (AWS / GCP / Azure basics)
• Participate in IT infrastructure and security improvements

Requirements

• 2+ years in IT support / Service Desk / system administration
• Experience with access management, onboarding, equipment provisioning
• Experience supporting macOS and Windows
• Understanding of network basics (DNS, DHCP, VPN, TCP/IP)
• Experience with ticketing systems
• Basic understanding of cloud platforms (AWS / Azure / GCP)
• Basic understanding of GitHub access management
• Experience maintaining documentation
• Ukrainian required, basic English

Nice to have

• Experience with MDM solutions
• Experience with VPN or LDAP
• Administration experience in Atlassian, GitHub, AWS
• Interest or experience in security topics (Zero Trust, access control, endpoint security)

What we expect

• Ownership of operational tasks
• Ability to handle routine work and technical issues
• Structured approach to documentation and processes
• Proactive mindset and willingness to learn

We offer

• Competitive EUR salary
• Quarterly bonus system
• Flexible schedule
• Medical insurance
• Unlimited vacation and sick leave
• Budget for professional learning
• Modern hardware

Job Summary

Our embedded software engineering team's mission is to craft reliable, high-performance solutions that reach millions of homes worldwide within the home security market. We follow agile development methodologies with regular sprint cycles, code reviews, and continuous integration practices. The team's established approach emphasizes comprehensive testing, rigorous security standards, and close collaboration with hardware engineering, product management, and customer support teams. We pride ourselves on writing clean, maintainable code and fostering a culture of knowledge sharing and technical excellence.

We're seeking a skilled C & C++ Embedded Engineer to take ownership of critical software components in our camera-based security devices. This role involves maintaining existing products through comprehensive debugging and bug fixing, as well as developing innovative new features.

Responsibilities and Duties

— Design, develop, and maintain high-quality embedded software in C and C++ for camera-based security devices.

— Debug and resolve complex software, hardware, and network connectivity issues across the entire software stack.

— Develop new features and improve existing codebases for the product line.

— Optimize software performance for resource-constrained embedded environments.

— Conduct code reviews and provide technical mentorship to team members.

— Participate in architecture discussions and technical decision-making processes.

— Collaborate with QA teams to develop comprehensive testing strategies.

— Document software designs, APIs, libraries, and troubleshooting procedures.

Qualifications and Skills

— Proven experience in embedded development, with expertise in C and C++ (C++17 standard) and deep knowledge of RTOS and microcontroller architectures (ARM, RISC-V).

— Proficiency in the full SDLC, including professional engineering practices like Git, CMake, code reviews, and continuous integration.

— Solid understanding of network programming and experience with multithreading on multicore microcontrollers.

— Expertise in communication interfaces (I2C, SPI, UART, and Wi-Fi) and experience writing device drivers and libraries.

— Hands-on experience with hardware troubleshooting and debugging tools (oscilloscopes, logic analyzers, etc.) and cross-compilation tool chains.

— Ability to work independently and take ownership of complex projects.

— Excellent communication skills for technical discussions and documentation, with a collaborative mindset for cross-functional team environments.

— At least an Intermediate level in both written and spoken English (B1).

Nice to have

— Understanding of security protocols and encryption methods

— Experience with Python for scripting and automation

— Experience using AI-powered tools to enhance productivity and code quality

We offer multiple benefits that include

— The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member.

— Competitive compensation and perks. Annual performance review.

— Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company.

— Gig-contract.

— 21 paid vacation days per year, paid public holidays according to Ukrainian legislation.

— Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves.

— Medical insurance is provided from day one. Sick leaves and medical leaves are available.

— Remote working mode is available within Ukraine only.

— Free meals, fruits, and snacks when working in the office.

🚀 Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

📍About the Product:

We are developing a no-code automation platform designed for enterprise IT and support teams. The product integrates with multiple third-party systems - such as cloud providers, identity services, and ITSM tools - to automate routine tasks and improve operational efficiency. 
The main technical stack: Python, FastAPI, AsyncIO, microservices architecture using FastAPI and AsyncIO, Postgres, Redis, HTTP/REST APIs, OAuth. 
Current initiatives include the design and implementation of autonomous AI-driven workflows to resolve support tickets and streamline IT processes. 

The system must deliver high reliability and low latency at scale, handling complex orchestration and integrations while maintaining clear auditability and extensibility.

About the Role:

✔️ As a Senior Python Engineer, you will own the design, development, and maintenance of core backend services and REST APIs for our automation platform. 

✔️ You will collaborate directly with stakeholders and a cross-border engineering team. 

✔️ While your primary focus will be on server-side components (including database interactions, task orchestration, and third-party integrations) you will also provide backup support for minor front-end tasks using TypeScript and ReactJS. 

✔️ You will take full ownership of your modules, identify root causes of production issues, propose architecture improvements, and contribute to our AI automation initiatives. 

📍Key Responsibilities:

• Design, implement, and maintain Python-based REST APIs and backend services using FastAPI and AsyncIO.
• Integrate with external systems (cloud providers, identity platforms, ITSM tools) via HTTP/REST interfaces.
• Manage data persistence and caching with Postgres and Redis, ensuring performance and reliability.
• Collaborate on microservices architecture, contributing to code reviews and design discussions.
• Perform root-cause analysis and debugging of production issues to maintain high service availability.
• Support some front-end tasks in ReactJS and TypeScript
• Work with DevOps and infrastructure teams on cloud-based deployments and system design.
• Leverage AI-assisted development tools to improve code quality and productivity.

📍Required Competence and Skills:

• 6+ years of professional experience in software development, with a focus on Python.
• Strong understanding of computer science fundamentals, algorithms, and data structures.
• Proficiency with Postgres and Redis for data storage and caching.
• Experience deploying and operating services on Azure or another major cloud platform.
• Practical skills in TypeScript and ReactJS for front-end maintenance tasks.
• In-depth knowledge of HTTP, REST API design, and OAuth protocols.
• Product-oriented mindset with experience collaborating directly with designers and stakeholders.
• Experience using AI-powered development tools (e.g., Copilot, Cursor) in daily workflow.

Nice to Have:

• Familiarity with Next.js for server-rendered React applications.
• Experience with Temporal or similar orchestration/workflow systems.
• Knowledge of message queue systems (Kafka, RabbitMQ) and event-driven architectures.

Why Us:

We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

We provide full accounting and legal support in all countries we operate.

We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

We offer a highly competitive package with yearly performance and compensation reviews.

We are looking for an Autonomous systems engineer with a background in physics, control theory and mathematical modelling. The ideal candidate will have a strong math background, experience with autonomous systems, modelling and control design.

We consider engineers at Middle and Senior levels - tasks and responsibilities will be adjusted accordingly. 
Required Qualifications:
• 3+ years in R&D software development 
• Mathematical modelling, system identification and control 
• Matlab/Simulink 
• Signal processing 
• Experience with C++ , Python 
• Ability to quickly navigate through recent research and trends in control theory and autonomous systems. 
Nice to Have: 
• Aerodynamics fundamentals 
• Machine Learning 
• Simulation tools (Gazebo, AirSim) 
• SITL, HITL testing 
• PX4, Betaflight, ArduPilot

Client

Our client is the UK’s development finance institution, dedicated to supporting companies in developing countries and driving sustainable economic growth.

Position overview

We are seeking a skilled Dynamics 365 Developer to design and build a custom business application using Microsoft Dynamics 365 and Dataverse. The ideal candidate will have hands-on experience with the Power Platform, strong knowledge of Dataverse schema design, and the ability to integrate business logic and workflows into scalable, user-friendly solutions.

Responsibilities

• Design and develop a custom application using Dynamics 365 and Dataverse.
• Customize forms, views, dashboards, and business process flows.
• Implement business logic using Power Automate, JavaScript, and Plugins (C#).
• Integrate external systems and services using Dataverse APIs, Azure Logic Apps, or custom connectors.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Ensure application security, performance, and scalability.
• Provide documentation and user training as needed.

Requirements

• Proven experience with Microsoft Dynamics 365 CE/CRM and Power Platform.
• Strong understanding of Dataverse (formerly Common Data Service).
• Experience with Power Apps (Model-driven and/or Canvas).
• Proficiency in Power Automate, JavaScript, and C# Plugins.
• Familiarity with Azure services, REST APIs, and custom connectors.
• Ability to work independently and manage project timelines.
• Excellent communication and problem-solving skills.

Client

Our client is a fintech company that provides institutional investors with access to digital asset markets through a regulated and reliable trading platform. It offers tools for algorithmic execution, OTC trading, direct market access, lending, custody, and risk management. By combining advanced technology with professional support they help institutions trade and manage digital assets efficiently and securely.

Position overview

We’re looking for a Quantitative Developer with a strong mix of analytical and programming skills. The role involves developing and optimizing trading systems, working closely with quantitative researchers and developers to deliver robust, data-driven solutions.

Responsibilities

• Design and maintain mathematical and statistical financial models.
• Develop algorithmic trading tools and infrastructure.
• Deliver solutions in Java and Python (main languages).
• Use SQL for data handling and analysis.
• Collaborate with quantitative teams to implement and refine trading strategies.
• Ensure code quality through testing, debugging, and performance tuning.

Requirements

• 3–5+ years of experience in quantitative development.
• Strong skills in Java or Python (must be open to working with Java).
• Good knowledge of SQL and relational databases.
• Quantitative, statistical, or math-oriented background (e.g., statistics, applied math, engineering).
• Understanding of financial markets and quantitative trading concepts.

Nice to have

• Knowledge of derivatives instruments pricing and modeling.
• Experience with crypto, real-time data, or machine learning.
• Familiarity with Git and modern development workflows

Spark Mail is one of our flagship products, improving the email experience for millions of users around the world. For most of its history, growth has come from strong product quality and word of mouth. As we invest more deliberately in paid user acquisition, we're hiring a Senior Creative Producer who brings creative judgment, analytical thinking, and a disciplined testing mindset to own and build the foundations of Spark's performance marketing.

About the role: 

The Senior Creative Producer owns the day-to-day execution of creative production across paid social and performance channels, shaping creative direction with a performance-first mindset. Working closely with the Performance Creative Designer and Senior Paid Social Campaign Manager, this role ensures assets are clearly briefed, efficiently produced, delivered on time, and aligned with campaign goals, brand standards, and platform constraints.
Success is measured by creative velocity, speed of iteration, and measurable improvement in acquisition performance.

What you’ll do: 

Creative strategy & concept development

• Develop creative concepts, hooks, and hypotheses designed for rapid testing and measurable impact on CTR, CVR, CPI, and ROAS.
• Write clear, performance-driven briefs that translate creative ideas into executable, testable assets across formats and platforms.
• Translate creative learnings into clear recommendations that shape campaign strategy, messaging, and future investment.
• Monitor competitor creative and market trends to identify high-potential angles, hooks, and formats worth testing.

Production & quality

• Own creative production for paid social campaigns, from brief through launch, ensuring assets are test-ready and aligned to goals.
• Collaborate with the Performance Creative Designer and Paid Social Manager to produce and scale high-performing creative.
• Ensure all creative output meets brand standards, legal requirements, and platform specifications while prioritizing delivery speed.
• Keep creative moving efficiently from brief to launch by managing feedback, revisions, and handoffs with minimal friction.
• Maintain production documentation, trackers, and file organization to support repeatable workflows.

Performance & scale 

• Own creative KPIs including win rate, testing velocity, and contribution to CPA and ROAS improvement.
• Turn performance insights into new creative angles and repeatable concepts that improve core acquisition metrics.
• Partner with the Paid Social Campaign Manager to drive creative performance and sustained acquisition efficiency.
• Build systems for high-velocity testing using AI, freelancers, and UGC to scale output without reducing win rate.

About you: 

• 3+ years of experience as a creative producer or in a similar creative marketing or production role.
• Hands-on experience with paid social or performance marketing workflows on platforms such as Meta, TikTok, and YouTube.
• Track record of building or improving a creative production workflow — not just operating within one.
• Strong writing and storytelling skills, with clear, natural English (B2+ minimum) for effective ad copy and briefs.
• Deep understanding of asset specifications, versioning, and delivery requirements for digital campaigns.
• Comfort with creative and collaboration tools including Figma, Jitter, and Jira.
• Comfort reading performance dashboards and translating data into creative decisions.
• Ability to turn ambiguity into structured plans and maintain discipline in testing and experimentation.
• Proactive ownership mindset — you don't wait to be told what to do.

What you will get at Readdle:

• Customer-centric culture. We put our users at the heart of everything we do. Every team member has the opportunity to engage directly with customers, gaining insights that shape meaningful, delightful experiences for millions worldwide.
• Relentless growth. We’re committed to mastery in our craft. We take ownership of our work, decisions, and outcomes, and we see feedback as a catalyst for growth. Every challenge is an opportunity to learn, evolve, and raise the bar.
• Exceptional people, exceptional team. Our greatest strength is our people. We care deeply about each other, work transparently, and celebrate collective success. Together, we build an environment where everyone can do their best work and grow beyond their potential.
• Real impact. We design products that truly matter. Our focus is on delivering tangible value, simplifying complexity, pushing boundaries, and continuously improving how we build and deliver solutions to our users.
• Culture of innovation. We embrace curiosity and creativity in everything we do. Fresh ideas are not just welcomed, they’re expected, celebrated, and turned into real innovations that shape the future of our products and company.

Readdle is a pioneering force in the personal productivity space on Apple devices, having shaped the landscape since 2007. Our mission is to empower individuals and teams with innovative technology, enhancing their efficiency and creativity. We are dedicated to crafting exceptional mobile and desktop experiences for those who aspire to achieve more.
 

As a Senior Growth Analyst at Readdle, you’ll own the numbers behind how Spark grows. From the first ad impression to long-term renewals, you’ll make sense of the data, design event structures, and ensure everything is measurable. You’ll dig into funnels, uncover insights, and build dashboards that make growth performance crystal clear for product and marketing teams.

What will you do:

• Transform and analyze large datasets in BigQuery and Amplitude to uncover trends, anomalies, and actionable insights across the user journey.
• Build and maintain self-serve dashboards in Tableau and Google Sheets that reduce ad-hoc reporting requests and establish a clear source-of-truth for growth metrics.
• Define, document, and QA event structures for new features, campaigns, and experiments; build a robust monetization measurement system to support pricing and migration decisions.
• Analyze user funnels across ads, store, onboarding, in-app usage, purchases, and cancellations to identify drop-offs and growth opportunities.
• Design and monitor A/B experiments and feature launches; validate results and ensure long-term impact tracking.
• Proactively surface insights, hypotheses, and growth opportunities to marketing and product teams; shape quarterly prioritization with impact scenarios to influence roadmap decisions.
• Build forecasting and scenario models for installs, conversions, retention, and revenue.
• Ensure data integrity across tools and pipelines through established QA processes; work with Appsflyer to track attribution and optimize acquisition reporting.

About you:

• 5+ years in growth, product, or marketing analytics in a B2C or SaaS environment, with experience supporting pricing, monetization, or migration initiatives in subscription-based products.
• Strong SQL skills and experience with BigQuery or similar cloud data warehouses (Redshift, Snowflake); proficiency in Tableau and/or Amplitude for dashboards and complex data visualization.
• Experience with Appsflyer or other attribution platforms; familiarity with Python for data analysis and automation is a strong plus.
• Solid understanding of product analytics (funnels, cohorts, retention, event tracking), statistics, A/B testing, and concepts like segmentation, churn, or LTV modeling.
• Proven ability to design self-serve dashboards and act as a strategic thought partner to PM/PMM teams, not just an executor of analytics requests.
• Comfortable working cross-functionally with product, marketing, and engineering teams with a proactive, curious, and coachable mindset.

What you will get at Readdle:

• Customer-centric culture. We put our users at the heart of everything we do. Every team member has the opportunity to engage directly with customers, gaining insights that shape meaningful, delightful experiences for millions worldwide.
• Relentless growth. We’re committed to mastery in our craft. We take ownership of our work, decisions, and outcomes, and we see feedback as a catalyst for growth. Every challenge is an opportunity to learn, evolve, and raise the bar.
• Exceptional people, exceptional team. Our greatest strength is our people. We care deeply about each other, work transparently, and celebrate collective success. Together, we build an environment where everyone can do their best work and grow beyond their potential.
• Real impact. We design products that truly matter. Our focus is on delivering tangible value, simplifying complexity, pushing boundaries, and continuously improving how we build and deliver solutions to our users.
• Culture of innovation. We embrace curiosity and creativity in everything we do. Fresh ideas are not just welcomed, they’re expected, celebrated, and turned into real innovations that shape the future of our products and company.

About the Role 

As an Analyst, People Operations, you’ll turn raw HR data into real business impact, shape predictive insights for leaders, and help architect the future of workforce intelligence at our company. 

What you'll do 

• Build predictive models for workforce planning, retention, hiring, and compensation—shifting us from reporting to proactive, forward-looking insights. 
• Integrate data from different data hubs (HRIS, ATS etc.) to create real-time dashboards in Power BI. 
• Automate and maintain agentic AI across People Ops to accelerate decision-making. 
• Own the accuracy of People Insights dashboards—monitor refresh cycles, troubleshoot issues, and ensure top-quality predictive outputs. 
• Build and enhance Power BI dashboards, SQL queries, and data models to support new programs and analytics needs. 
• Use AI tools (Power BI Copilot, AutoML, ChatGPT) to streamline data prep, generate insights, and scale predictive analytics. 
• Partner with stakeholders to gather requirements and continually evolve metrics, dashboards, and AI-driven features. 

What we’re looking for 

• 1,5+ years of experience in analytics or HR operations.
• Proficiency with analytical tools and systems such as Power BI, SQL (basic), Python (basic) and Excel (including macros).
• Experience with predictive analytics, modeling, or forecasting.
• Experience working with project management tools like Microsoft Project, Asana, or similar platforms.
• Strong stakeholder management skills and experience gathering, clarifying, and prioritizing requirements.
• At least upper-intermediate English level
• Strong attention to detail, analytical thinking, and problem-solving abilities.
  
  Why You’ll Love Working With Us
• Make a Real Impact: Be part of a dynamic team that values inclusivity, creativity, and continuous improvement.
• Empower Communities: Play a key role in fostering meaningful interactions and creating resources that genuinely help users.
• Collaborative Environment: Partner with cross-functional teams who value your expertise and insights.
• Grow Your Skills: Enhance your customer service expertise, develop effective communication techniques, and learn to resolve complex issues while contributing to a high-quality customer experience.
• Remote Flexibility and Work-Life Balance: Enjoy a great work-life balance while working remotely. Collaborate with a global team, and thrive in a culture that prioritizes well-being, personal development, and work-life balance.
   

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free JustAnswer membership

Must-have

• 3+ years of Business Analyst experience on ERP / accounting / operations projects (implementation, optimization, or major enhancements).
• Strong understanding of business process mapping (Order-to-Cash, Procure-to-Pay, Record-to-Report; inventory/manufacturing a plus).
• Working knowledge of accounting fundamentals (GL, AP, AR, cash management, revenue recognition basics).
• Proven ability to write clear requirements artifacts:
  • user stories / acceptance criteria
  • functional specs
  • process flows (BPMN or similar)
  • test cases / UAT scripts
• Experience collaborating with developers and solution architects (translate business needs into functional + data requirements).
• Comfortable with data analysis:
  • Excel (advanced)
  • ability to interpret datasets, reconcile transactions, validate outcomes
• Strong stakeholder skills: run workshops, manage scope, prioritize backlog, communicate tradeoffs.
• Excellent written and verbal English.

Strongly preferred 

• Prior work with any ERP: NetSuite, Dynamics 365, SAP, Oracle, Sage, Odoo, etc.
• Familiarity with reporting concepts: dashboards, financial reporting, management reporting.
• Understanding of integrations: REST/SOAP APIs, file imports/exports, middleware concepts.
• Experience with implementation partners/VARs and client-facing delivery.

Nice-to-have (Acumatica-specific but not required)

• Acumatica experience (Financials, Distribution, Project Accounting, Construction, etc.).
• Knowledge of Acumatica concepts: Screens, GIs (Generic Inquiries), Workflows, Role-based access, Import Scenarios.
• Exposure to Acumatica customization model (high level) and release testing.

Key responsibilities 

• Become an expert in Acumatica OOTB functionality and recommend best-fit solutions before custom development.
• Lead discovery to document as-is processes, define to-be processes, and identify gaps.
• Translate business needs into efficient customization designs, focusing on simplicity, maintainability, and upgrade-safe patterns.
• Produce developer-ready specs and validate delivered functionality through UAT and regression checks.
• Maintain a structured backlog in Jira and ensure clarity of scope, priorities, and acceptance criteria.

Learning expectation

• Willingness to complete structured onboarding and become proficient in Acumatica within 60–90 days (navigation, core modules, workflows, reporting, common configuration patterns).

About the Role

As a Bilingual Customer Service Representative, you will serve as the frontline connection to our customers, providing exceptional support and ensuring their needs are met efficiently and professionally. You will be responsible for handling customer interactions in German, resolving issues, and delivering a seamless customer experience. If you are customer-centric, detail-oriented, and passionate about delivering quality service, this role is for you.

What You’ll Do

• Respond to customer inquiries and issues via voice and/or non-voice transactions while demonstrating attentive listening and effective communication.
• Identify and assess customer needs through active listening and questioning, providing timely and accurate resolutions in line with company guidelines.
• Maintain detailed and accurate records of customer interactions, including actions taken and resolutions provided.
• Update and manage customer accounts and profiles to ensure accurate, up-to-date information for efficient service delivery.
• Acquire in-depth knowledge of company products, processes, and policies to provide accurate information and resolve issues effectively.
• Continuously enhance product knowledge and customer service skills through training and learning opportunities.
• Collaborate with team members and other departments to ensure seamless customer experiences and prompt issue resolution.
• Meet or exceed performance metrics, including quality scores, customer satisfaction ratings, and schedule adherence.
   

What We’re Looking For
 

• Ability to work during German business hours.
• C1-C2 level or native proficiency in German; at least B2 English level.
• At least 6 months of professional customer support experience in the German language.
• Strong customer support, multitasking, and communication skills.
• Preferred experience in phone and email-based customer support.
• Fast and accurate typing skills.
• Self-motivation and basic computer knowledge.
• Familiarity with AI tools to automate routine sourcing tasks
• Self-motivation and basic computer knowledge.

Why You’ll Love Working With Us
 

• Make a Real Impact: Be part of a dynamic team that values inclusivity, creativity, and continuous improvement.
• Empower Communities: Play a key role in fostering meaningful interactions and creating resources that genuinely help users.
• Collaborative Environment: Partner with cross-functional teams who value your expertise and insights.
• Grow Your Skills: Enhance your customer service expertise, develop effective communication techniques, and learn to resolve complex issues while contributing to a high-quality customer experience.
• Remote Flexibility and Work-Life Balance: Enjoy a great work-life balance while working remotely. Collaborate with a global team, and thrive in a culture that prioritizes well-being, personal development, and work-life balance.

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free JustAnswer membership

About us:

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.



We’re looking for a Digital Marketing Specialist to support and grow our User Acquisition team. You’ll work on a global product with a strong team and unique expertise.
 

Your impact:

• Developing Paid Social channels.
• Implementing marketing strategies to acquire new users.
• Setting up tasks for designers to produce the advertisements.
• Monitor campaigns and channel performance.
• Conduct A/B tests for campaigns and ad creatives.
• Work closely with analytic and creative teams to define various approaches for advertising campaigns.
   

About you: 

• At least 2 years of experience in Performance Marketing.
• Understanding of the general principles of attracting customers and experience of working with Meta Ads primarily.
• Experience with TikTok campaigns is a plus.
• Budget management, reporting on results, and predicting the impact on business processes.
• Upper-Intermediate English.
• The most important thing is your mindset and desire to generate ideas, come up with solutions to given tasks.
   

Will be a plus:

• Google/Meta Ads Certification.
• Experience with budgets 50K monthly.

Experience running A/B tests and optimizing campaigns through experimentation.

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. Choose what works best for you — office, remote, or hybrid.
Wellness in practice. Offline: workouts with professional trainers in our corporate gym, massage, corporate lunches, sports, and team activities — everything you need to recharge and reset together. Online: regular online workouts, partner discounts, and free access to our products.
Health insurance & corporate doctor.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
Support for sports events. We cover entry fees and encourage the team to compete and participate together.
Modern equipment. We provide new hardware and everything you need for productive work.
Legal & finance support. Experienced lawyers and financial specialists are always there to help — from documents to personal consultations.

We are currently looking for an AQA engineer to join our team and help us maintain a high level of deliverables quality. You’ll have to work with different teams and projects to ensure the reliability and performance of AI-driven applications. A significant part of the job will involve automated and manual testing, as well as communication with the development team to ensure features meet the requirements. We appreciate the candidates’ ability to support different processes simultaneously and proactively manage their responsibilities.

Key Responsibilities:

• Automated testing of AI-enabled backend applications
• Manual Testing of Web and Mobile Applications (including AI features)
• Troubleshooting and resolving problems related to quality control aspects
• Communication with the team of developers and solving different requests
• Tracking and managing reported bugs
• Development and maintenance of test scenarios and documentation
• Preparing and conducting internal demos for the team
• Performing test processes in several projects

Requirements:

• 2+ years of experience in manual software testing
• 2+ years of experience with pytest and Python
• Hands-on experience with API and AI Applications testing (using Postman or similar tools)
• Knowledge of SQL and database structures
• Proficiency in creating testing scenarios and documentation
• Upper-Intermediate spoken English
• Working from the office
   

Will be a plus:

• Basic knowledge of Docker/Kubernetes
• Experience with Jira
• Experience conducting demos for stakeholders and clients

What We Offer:

• Opportunity to grow your expertise in software development, Python, and testing automation
• 20 working days of annual vacation leave
• English courses, Educational Events & Conferences.
• Medical insurance
• Working with the newest technical equipment

Get to know us

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stakes business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours. Our key products include:

Ideals Virtual Data Room (VDR): A secure, cloud-based platform for sharing confidential documents during due diligence, fundraising, M&A, legal transactions, and other business-critical workflows.

Ideals Board: A platform for boards and executive teams to streamline governance and enhance decision-making in a fast, secure, and compliant way.

The role

We are looking for a Software Engineer, Backend (.NET) with AI skills who will play a key role in building and scaling secure, high-load VDR services, with the additional opportunity to apply AI patterns to product features.

Your success in this role will be measured first by strong backend fundamentals: reliability, performance, scalability, and maintainability, and second by your ability to enable AI features safely and efficiently, using reusable and well-architected components.

This is a hands-on engineering role within a mature product environment, where engineering quality, observability, and long-term architecture matter.

What you will do

BE Engineering:

• Design, develop, and operate production-grade .NET services
• Work with .NET Framework 4.7, .NET 8, ASP.NET, Web API, Entity Framework
• Design and optimize data models using MS SQL Server / PostgreSQL
• Build and run services in AWS, using Docker, Kubernetes, ArgoCD
• Ensure service reliability and performance through:
• Clear SLIs/SLOs and capacity planning
• Caching, retries, backoff strategies, circuit breakers
• Secure multi-tenant access control
• Own services end-to-end: design, implementation, deployment, monitoring, and support
• Contribute to architecture and design reviews
• Improve code quality through code reviews, refactoring, and best practices

AI Enablement:

• Integrate AI/LLM providers behind clean, provider-agnostic abstractions
• Implement retrieval-augmented generation (RAG): chunking, embeddings, vector search
• Build safe AI flows with: Context scoping and validation, “Cannot answer” scenarios, Prompt-injection defenses
• Add evaluation and observability: Offline and online quality metrics, Monitoring tied to product KPIs
• Create reusable AI components (libraries, middleware, templates) adopted by other teams
• Share knowledge on safe and scalable AI usage

What you bring

• Strong experience with C# / .NET in production environments
• Solid knowledge of ASP.NET, Web API, Entity Framework
• Experience with relational databases (MS SQL Server, PostgreSQL)
• Hands-on experience with AWS
• Experience with Docker, Kubernetes, CI/CD pipelines
• Understanding of distributed systems, performance tuning, and reliability patterns
• Experience working in cross-functional product teams
• Strong written and spoken English (B2 level or above)

AI Skills (strong advantage)

• Experience with retrieval & vector search (embeddings, chunking, hybrid search)
• Integration with LLM providers (Azure OpenAI, AWS Bedrock, or open-source models)
• Experience with: structured outputs, streaming responses, provider-agnostic AI abstractions
• Knowledge of AI guardrails & evaluation: output validation, quality metrics, safe usage patterns
• Ability and willingness to mentor peers in applied AI practices

What we offer

We highly value our people, so we will empower you with all the resources and support to help you reach your full potential.

For your best work

• Remote-first flexibility to shape your ideal workday
• Home workplace budget
• Resilient home budget for Ukraine-based teammates
• Resilient office in Kyiv & co-working expense coverage
• Individual IT budget for extra equipment
• Top-tier tech and AI-powered tools

For your growth

• Access to Ideals Academy with numerous courses
• Investment in external learning and development activities
• Guidance in Personal Development Plan creation
• Professional literature and subscriptions coverage
• Support of your passion as a speaker or writer
• Internal talent mobility opportunities

For your well-being

• Medical insurance and Wellness Package for sports activities
• Full coverage of mental health sessions for Ukrainian teammates
• Funding for sports competitions
• 20 business days of paid time off per year
• Unlimited health-related time-off

Extra perks

• Team-building offline and online events
• Budget for meetups with your local team
• Generous internal referral program

Our culture

Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities.

Discover more.

Ideals is an equal opportunity employer

Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.