DevOps Offline

Requirement:

Experience in a technical support role;

Excellent English — communication, listening, presentation, and writing skills;

Strong experience with the support of Linux based operating systems: main networking tools, how to identify and troubleshoot performance issues on the system;

Experience with support of networking environment;

Strong troubleshooting skills;

Operations with the server, using different software and hardware remote access tools;

Data-driven, analytical mind and excellent problem-solving skills;

Able to promptly respond to inquiries via email, instant messaging, ticketing systems and other electronic communications;

A detail-oriented thought process with the ability to prioritize and multitask;

Evening and night shifts.

We offer:

Variety of knowledge sharing and training opportunities (Technical Support and network administration);

Two educational weeks in Israel;

Bonus system based on appraisal results;

English lessons;

Opportunities for professional development and personal growth;

Corporate events, holiday celebrations, team building activities;

Responsibilities:

Technical Support responsibilities;

Collection of case details and documentation;

Identification and diagnostic of Software problems;

Resolution of undocumented problems;

Basic network troubleshooting;

Extraction of system logs;

Identification and resolution of communication failures between components;

Identification and resolution of major application failures (applications stops, application communication problems, etc.);

Installation of fixes/software updates;

Analysis of recurring problems.